Managing your customers and constantly keeping them delighted with your business is certainly a challenging task in today’s competitive marketplace! If you don’t keep the lines of communication clear and flowing, your organization is bound to lose precious customers due to a lack of personal touch. Customers get annoyed over a variety of reasons –
Sales are the lifeblood of any organization and it’s super important to keep your sales numbers running sky high to make a mark in the current competitive business arena! However, most modern organizations fail to follow effective communication processes which lead to a dip in their sales performance. In fact, research has proven that a
Setting up a well-structured communication system is crucial to retain, and satisfy your growing customer base. It is indeed surprising to know that a massive 71% of customers prefer to have a phone conversation to solve their queries and complaints, and over 85% of customers feel dissatisfied after a phone conversation with company representatives. This
Ineffective communication is the single most problematic aspect of modern communication and leads to disruption, chaos, and delay in operational efficiency! A lack of good communication can lead to the demotivation of your workforce, loss of precious clients to the competition, and general disarray in the functioning of your organization. Companies spend tons of money