In today’s global market, international calling is a part and parcel of almost all kinds of business operations. However, international calling comes with its own set of technicalities including calling costs, calling equipment, time zone differences, and more.
Whether you run a small business or own a large organization, maximizing sales is most likely your number one priority. Most business owners are constantly looking to improve sales while bringing down the cost per transaction. To remain profitable, it’s not just enough to increase sales but it is also important to enhance profit margins.
It’s no wonder then that VoIP systems are rapidly replacing the traditional phone system in the office place with their advanced features and extremely flexible and affordable payment plans.
While VoIP phone systems have made business communication far more efficient than it ever has been, there are still some things that you must bear in mind if you are looking to have more success with the customers you are reaching out to:
- Know which country you are calling and determine the right time to call a customer
- Do not waste time calling unserviceable or invalid numbers
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<a href="https://callhippo.com/blog/feature/how-do-you-overcome-time-zone-differences"><img loading="lazy" class="aligncenter skip-lazy" src="https://callhippo.com/blog/wp-content/uploads/2019/06/Globle-Connect-2-1.png" alt="[Infographic] GLOBAL CONNECT- CallHippo" width="1200" height="3500"></a>
Let’s illustrate these points with a practical example:
Suppose that you have 7 members on your sales team. Each member makes 30 calls a day out of which about 10-12 calls go to numbers that are invalid or unreachable for various reasons. Let’s say that the average time spent on each call is 2-3 minutes.
|Total Time Spent on Calls||Total Time Spent on Invalid/Unreachable Calls|
Per day, 30 calls x 2 minutes per call = 60 minutes
|Per day, 10 invalid/unreachable calls x 2 minutes per call= 20 minutes|
|If your company works 5 days a week,|
60 minutes x 5 days= 300 minutes
|Time spent on invalid/ unreachable calls per week is 20 minutes x 5 working days = 100 minutes|
If your company is operational 23 days in a month,
23 days x 60 minutes per day = 1380 minutes
|Time spent on such calls per month, |
23 days per month x 20 minutes per day= 460 minutes
|Total number of hours spent on calls each month,|
1380 minutes/ 60 minutes in each hour = 23 hours
|Time spent on invalid/ unreachable calls per month,|
460 minutes per month/ 60 minutes per hour= 7.6 hours
Needless to say, spending 7.6 hours out of 23 hours calling customers that are unavailable or not reachable is a waste of time. It only increases your costs and the time spent in acquiring a customer. In the current business environment, time is truly money, as the old saying goes. Any wastage of time translates into a loss for your business.
As per a survey,
- 92% of all customer interactions happen over the phone.
- 50% of your prospects are not a good fit for what you sell.
- It takes an average of 18 call attempts to actually reach a potential lead.
- 80% of sales require 5 follow-up calls after the first meeting
- Over one trillion dollars are spent annually on sales teams
Often business owners find themselves torn between deciding what they should focus on- lowering sales costs or increasing revenue. However, with s0o many technological advancements around us, they are now many ways to make your sales operations cost-effective and also more valuable.
Taking a step in that direction, we, at CallHippo – a leading virtual phone number service provider, have come up with an interesting solution that will help you cut call/sales costs, and increase your revenue. We are excited to introduce to you a fantastic feature called GLOBALCONNECT.
GLOBAL CONNECT enables you to find out the time zone of a specific country when you are about to place a call in no time.
Below are the features of GLOBAL CONNECT:
- It notifies you if the number you want to dial is valid or not.
- It tells you which country the number belongs to.
- It lets you check the time zone of that country, i.e., current day, date, and time in that specific country
All you need to do is hover your cursor over the number that you want to dial – be it in your CRM or on any website. You will instantly get to know the validity of the number along with the country that it belongs to and the current day, date and time in the country.
For example, if one of your client’s numbers is +17408482535. You would take your cursor to dial the number and every detail associated with the number will pop up – you find that it is a valid number, belongs to the USA, the date in the US at that point in time is November 23, 2020, and the time is 08:06:46. You will be able to decide immediately if it would be appropriate to call the client at that time or not.
Benefits of GLOBAL CONNECT
GLOBAL CONNECT helps you economize call costs by calling the right person at the right time.
If your company incorporates a sales team, GLOBAL CONNECT would be a boon for them.
As Sales bridges the gap between a potential customer’s needs and the product/service that the organization offers to fulfil their needs, it plays a pivotal role in the success of a business. With GLOBAL CONNECT, your sales team can eliminate the time wasted on making failed attempts to reach a client and invest that time to get in touch with fruitful prospects, thus improve their productivity with auto-switch. Additionally, knowing the country where they would be calling helps gauge the calling costs. They can, therefore, decide to choose the best possible virtual phone number or toll-free number your company owns and place the call accordingly.
With saving time, your employees can focus on ways in which the business can benefit. Along with this, your company also saves tremendously on the calling costs.
Prerequisites for GLOBAL CONNECT:
To utilize the features of GLOBAL CONNECT efficiently,
- You must be a CallHippo User.
- CallHippo offers a seamless integration with your CRM, which will allow you to place calls directly without any hassle.
- You must install CallHippo’s Google Chrome Extension to benefit from GLOBAL CONNECT.
You can make the most out of our research and the GLOBAL CONNECT feature to reach your potential prospects and boost your business. Ultimately, GLOBAL CONNECT will prove to be an excellent deal for your company.
To help sales representatives succeed in achieving their goals, we, at CallHippo, a prominent virtual phone number service provider, conducted thorough research on what is the right time to call a client with global connect. And, we found that the best time to call your leads is Wednesday and the best time to make calls is between 4 and 5 PM.