Time and technology have significantly changed the consumer telephony...
We found 443 articles by General
WhatsApp VoIP Explained: Setup, Features, and Business Advantages
WhatsApp has undoubtedly marked its position as a leader in communication,...
How to Call Poland from US? Step-by-Step Guide
In 2024, Poland continues to see impressive call volumes, with over 1.1...
How To Call Dominican Republic From The US? Step-by-Step Guide
Connecting with business contacts in the Dominican Republic from the US is...
Inbound and Outbound Calls: What Is the Difference?
It’s a proven fact that businesses that respond quickly win customer loyalty....
![Difference Between BPO and Call Center Operations [BPO vs Call Center]](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/difference_between_bpo_and_call_center_feature.webp "Difference Between BPO and Call Center Operations [BPO vs Call Center]")
Difference Between BPO and Call Center Operations [BPO vs Call Center]
Many believe a call center and BPO (Business Process Outsourcing) are the...
Cloud Telephony Explained: Benefits, Challenges, and Choosing the Right Provider
According to a report, the global market for cloud telephony services has...
What is a Contact Center? Use Cases, Best Practices & More
Call centers aren’t just answering calls anymore. They’re predicting,...
8 Types of Call Centers and Which Is Right for Your Business?
Your customer waited 15 minutes on hold yesterday. They hung up. You lost $200...
What is WiFi Calling? How it Works & Why it Matters?
Imagine you are in a building or in a remote spot with a weak mobile signal,...
