For successful implementation of the task, people need and are entitled to have a fast, accurate, and informative flow of communication. The system of communication is the substructure of an organization. It helps to run the enterprise smoothly & efficiently, complete the decision-making process, increase coordination, and develop team spirit. We cannot ignore the importance of effective communication in any business. 

With the right means of communication, you can efficiently explain your policies and answer the queries of customers about your products and services. When you run a business, you have to communicate with your customers over phone calls. There are many business phone systems available in the market which can help you to communicate with your customers effectively.

Legacy phone systems are the oldest form of phone systems that people used. Its facilities are limited to only voice calling. It was used as an activity for 20 years, from 1980 to 2000. The core purpose of this system is to work as a means to join an organization’s overall communication network. The process is to make routing calls to multiple handsets in the department. But today is an era of social media, emails, texting, and video conferencing. 

It is very difficult to imagine if one gets to use a voice-only communication system in today’s world. After the expansion in the market, companies started to hire more employees. Now they require a better and modern means of communication both internally and externally to function better. Communication through the Legacy phone system because of its following limitations needs to change.

Drawbacks of Legacy Phone System:

1. Outdated technology.

2. Expensive to maintain.

3. Lack of advanced features, like mobility.

4. Less security.

5. Limit on the stored data and the number of users involved.

6. Hard to improvise the function.

7. Less user-friendly interface.

8. They are not IP-based and use regular phone lines.

9. Difficult to replace or repair its parts.

The improvement of technology makes communication for businesses better and productive. But still, various companies accept this outdated legacy phone system and face the hurdles that originate from holding on to it. They need to understand that the longer they will invest in obsolete systems, the more expensive it will become to replace them. 

Advanced technologies help a corporation to save time and money by replacing an old system with a Voice over Internet Protocol (VoIP) or Unified Communication (UC) solution. In this communication system, users get the feature of “Find-Me-Follow-Me.” This feature helps them to manage their calls, emails, and texts from anywhere in the globe. 

In the VoIP system, you don’t need to add extra equipment when you hire more employees. You only have to connect your new employees to your current IP address. The Legacy phone system causes loss by showing the hang-up or busy signal when there are not enough incoming or outgoing calls. For avoiding this problem, Voice over Internet Protocol (VoIP) solution can be used. This system gives you the facility to set up an infinite number of lines that become activated when all existing lines are busy. It also has the programmed facility of Interactive Voice Response (IVR) to lead visitors to the right assistant. 

To conquer this in the competitive market, you need to constantly upgrade your features and facilities according to the needs of customers. Voice over Internet Protocol (VoIP) solution gives you the facility to maintain and monitor the reports and stats, as well as record and track the individual phone calls. The communication service provider that uses the protocol to provision VoIP networking between an on-premise receiver and the public switched telephone network (PSTN) gives the facility of Session Initiation Protocol (SIP) trunking services. Many companies are using them as a replacement for TDMs based services as it offers more purchasing flexibility. It can support all forms of media, indicating and managing audio, video, and messaging applications.

Organizations should reconsider their phone system as the old legacy phone system isn’t meeting the needs of staff and customers. The switch to Voice over Internet Protocol (VoIP) solution can be a beneficial process as it complements the interest of people. Possible troubles, expenses, and time spent are the everyday worries an organization has when it thinks to make a switch from a legacy phone system to a Voice over Internet Protocol (VoIP) system. 


Top Fears When Upgrading A Legacy Phone System

1. Possible hassles: 

People assume that the installation and implementation of a new system is a hassle. They also worry that switching to VoIP will need a lengthy implementation process and expensive installation. But in reality, it is not the situation. You don’t always need to do an entire overhaul of your arrangement. You can handle your legacy phone system through the convenient VoIP solution as SIP trunking services give you the facility to operate it via your internet connection. 

The plus point for opting for this is that it is very cost-effective. SIP trunking services lessen the need for regular phone lines and, at the same time, gateways allow you to use your current legacy hardware. If you are worried about the expansions you need to make in the future, you should know that the scalability will not cost you much.

2. Expensive installation: 

People assume that installation will be very expensive. But in reality, maintaining a legacy phone system costs you more than upgrading to a VoIP solution. This system will reduce your monthly expenses. It is a beneficial and secure investment in the long run. On the other hand, if you choose a system that is a cloud-based solution, you don’t need to manage the hardware, and there will be no installation.

3. Require advance technical support: 

VoIP has a user-friendly interface. Service providers develop web access in such a way that customers can easily manage their phone systems. It is a big misconception that the VoIP system requires advanced technical expertise. Users can make changes easily with just a few steps.

4. Security issues: 

People worry over the reliability and security of the VoIP system as it functions over the internet. People should know that their VoIP lines will be secure as long as they use a secure network. Your service provider will check the speed and authenticity of your internet network and make a data redundancy plan in case of service interruption.

5. Poor audio quality:

It is the biggest misconception people have about VoIP lines. Not all systems indeed provide equal quality as it can get affected by the bandwidth or the used devices. But most VoIP systems provide the HD sound quality through different protocols and codecs. The quality of VoIP lines can be enhanced and make better than landline-based calls if it is implemented correctly with a sturdy solution.

Finally, upgrading to a VoIP would be a wise choice as it makes things hassle-free for any business.

Updated : April 8, 2021


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