# CallHippo > CallHippo - Cloud based Virtual Phone Systems for Small Business --- ## Pages - [Blog](https://callhippo.com/blog/): Explore the latest trends, tips, and strategies in sales, customer support, and AI-powered business communication. Stay ahead with CallHippo's expert blog. - [Business Guide](https://callhippo.com/blog/business-guide): Discover the ultimate collection of business guides to help you succeed. From starting up to scaling your business, we've got you covered --- ## Posts - [Top 10 Small Restaurant Phone Systems - 2025 Expert Guide](https://callhippo.com/blog/business/small-business-phone-system): Discover top restaurant phone systems with VoIP features, cost-saving benefits, and expert tips to streamline calls, orders, and customer service in 2025. - [855 Area Code: Everything You Need To Know](https://callhippo.com/blog/general/855-area-code): Know what the 855 area code is, how it works, & why businesses use it to improve nationwide reach. Learn & get your 855 toll-free number now! - [What Does a Cancelled Call Mean? Causes and Differences](https://callhippo.com/blog/general/what-does-cancelled-call-mean): Learn what a cancelled call means and the difference between cancelled, missed, declined, and dropped calls, along with tips to avoid & improve call success. - [9 Best Freshdesk Alternatives & Competitors in 2025](https://callhippo.com/blog/alternative/freshdesk-alternatives): Explore the 9 best Freshdesk alternatives with better features, flexible pricing, and smarter support tools for growing teams. - [Korean Phone Number Format: Dialing, Structure & Examples](https://callhippo.com/blog/general/korean-phone-number-format): Discover the Korea phone number format, for landlines & mobiles, common mistakes to avoid, and how to call Korea from anywhere. - [5+ Simple Strategies to Find Social Media Accounts with a Phone Number](https://callhippo.com/blog/general/find-social-media-accounts-by-phone-number): Learn 5+ simple ways to find social media accounts by phone number: Use social media search, reverse lookup tools, search engines and sync contacts. - [7 Best Phone.com Alternatives & Competitors In 2025](https://callhippo.com/blog/alternative/phone-com-alternatives): Explore the top Phone.com alternatives for 2025 and find VoIP solutions that offer better features, pricing, and scalability for growing businesses. - [UK Phone Number Format: Everything You Need to Know](https://callhippo.com/blog/general/uk-phone-number-format): Find out how to correctly format and dial UK phone numbers locally and internationally. Includes examples, common errors, and best writing practices. - [AI Call Analysis: Revolutionizing Customer Interactions](https://callhippo.com/blog/ai/ai-call-analysis): Explore how AI-powered call monitoring improves call quality, detects emotions, and provides valuable insights to drive better customer interactions. - [Top 10 VoIP Providers for Businesses in 2025](https://callhippo.com/blog/telephony/voip-provider): Need a smarter way to handle customer calls? Check out the best VoIP providers for reliable and scalable business communication solutions. - [How to Call Singapore From US in 3 Simple Steps](https://callhippo.com/blog/country/call-singapore-from-us): Learn how to call Singapore from the US easily. Includes dialing codes, tips, and common issues so your international call goes through smoothly. - [9 Best Google Voice Alternatives & Competitors for 2025](https://callhippo.com/blog/alternative/google-voice-alternatives): Looking for the best Google Voice alternatives in 2025? Compare top picks like CallHippo, OpenPhone, and more to find the perfect business phone system. - [844 Area Code: Everything You Need To Know](https://callhippo.com/blog/general/844-area-code): Discover everything you need to know about the 844 area code, including its location and services. Unlock the secrets of this unique calling destination today. - [888 Area Code: Everything You Need to Know](https://callhippo.com/blog/general/888-area-code): Learn everything about the 888 area code, its benefits for businesses, and how to get your own toll-free number with CallHippo. Free trial available! - [12 Best AI Voice Agents: Revolutionizing Customer Interactions](https://callhippo.com/blog/ai/best-ai-voice-agents): Learn about the best AI voice agents of 2025. Compare features, benefits, and top platforms to improve customer service with smart, scalable voice solutions. - [What is Call Whispering and How Does It Enhance Customer Interactions](https://callhippo.com/blog/callcenter/what-is-call-whispering): What is Call Whispering? Learn how this powerful feature helps agent performance, improves customer service, and enables real-time coaching in call centers. - [866 Area Code: Everything You Need to Know](https://callhippo.com/blog/general/what-is-866-area-code): Find out how the 866 area code benefits businesses with toll-free calls, offering customers easy access without long-distance fees. - [Why Does My Phone Call Ends Immediately? Causes & Fixes](https://callhippo.com/blog/general/phone-call-ending-immediately): Are your calls dropping right after dialing? Know the top reasons your phone call ends immediately and learn how to fix it on both Android and iPhone devices - [15+ Best Call Center Software For 2025](https://callhippo.com/blog/general/best-call-center-software): Discover the 15+ best call center software for 2025, featuring advanced tools for seamless customer interactions and multichannel support. - [What is an Abandoned Call? Causes & How to Handle Them](https://callhippo.com/blog/callcenter/how-to-reduce-abandoned-calls-in-call-center): Discover what abandoned calls are, why they happen in call centers, and practical strategies to reduce abandonment rates and improve customer experience. - [9 Best MagicJack Alternatives & Competitors in 2025](https://callhippo.com/blog/general/magicjack-alternatives): Discover the top 9 MagicJack alternatives for budget-friendly communication. Find the perfect solution for your calling needs. - [Italy Phone Number Format: How to Dial Correctly](https://callhippo.com/blog/general/italy-phone-number-format): Learn Italy's phone number format: use +39, know area codes, and tell mobile from landline; dial full number locally or internationally. - [What is Omnichannel Engagement & Why It Matters?](https://callhippo.com/blog/general/what-is-omnichannel-engagement): Learn how to build an omnichannel engagement strategy. Discover benefits, examples, and tips to enhance customer experience and boost loyalty. - [9 Best Genesys Alternatives & Competitors in 2025](https://callhippo.com/blog/alternative/genesys-alternatives): Compare the best Genesys alternatives for 2025, from AI-powered features to user-friendly setups, helping businesses improve customer service. - [Philippines Phone Number Format: A Quick Guide](https://callhippo.com/blog/general/philippines-phone-number-format-example): Learn the Philippines phone number format, area codes, and how to dial landline, mobile, & toll-free numbers correctly. See with examples. - [9 Best FreedomVoice Alternatives & Competitors in 2025](https://callhippo.com/blog/alternative/freedomvoice-alternatives): Compare the best FreedomVoice alternatives in 2025. Find top-rated VoIP solutions crafted for your business needs. - [How to Find Someone's Phone Number Online? Best Ways and Tools](https://callhippo.com/blog/general/how-to-find-someones-phone-number): Explore 9 tools and 6 methods to find someone's phone number for free. Learn safe and ethical ways to get contact details online. - [Japan Phone Number Format: Structure, Types, and Dialing](https://callhippo.com/blog/general/japan-phone-number-format): Learn everything about the Japan phone number format with area codes, mobile prefixes, & dialing tips. Stay in touch with Japanese contacts. - [What is a Softphone? Meaning, Benefits & How It Works](https://callhippo.com/blog/telephony/what-is-a-softphone): Discover what a softphone is, how it works, and its key benefits. Learn the difference between softphones and hardphones to choose the right one. - [Top 11 Famous Area Codes in California for Business](https://callhippo.com/blog/general/california-area-codes): Need a California area code? Here are the 11 most famous ones to help grow your business in cities like Los Angeles, San Francisco, and San Jose. - [What Is Network Jitter? Causes, Effects & Fixes](https://callhippo.com/blog/telephony/network-jitter-how-it-affects-voip-calls): Learn what network jitter is, what causes it, and how to fix it. Improve your VoIP call quality with proven ways to reduce jitter on any network. - [VoIP vs PSTN: Which Phone System Is Right for You?](https://callhippo.com/blog/business/what-is-the-difference-between-voip-and-pstn): Compare VoIP vs PSTN to see which suits your business best. Discover features, pros & cons, and why many are switching to VoIP in 2025. - [677 Area Code: Everything You Need To Know](https://callhippo.com/blog/general/677-area-code): Find out what the 677 area code means, where it’s used, and how to call or get a number in the Solomon Islands. - [Thailand Phone Number Format: Examples, and How to Get One](https://callhippo.com/blog/general/thailand-phone-number-format): Learn everything about Thailand phone number formats, dialing codes, mobile & toll-free number examples, & how to get a Thai virtual number. - [Conversational AI in Healthcare: Transforming the Future of Healthcare Delivery](https://callhippo.com/blog/ai/conversational-ai-in-healthcare): Discover how conversational AI is revolutionizing healthcare by enhancing patient engagement, streamlining operations, and improving care delivery. Explore key benefits and use cases. - [Malaysia Phone Number Format: Complete Guide To Dialing](https://callhippo.com/blog/general/malaysia-phone-number-format): Learn how to dial a Malaysia phone number correctly with format examples, country code info, and tips for international and local calls. - [What Is Call Barring And How To Enable Or Disable It?](https://callhippo.com/blog/general/call-barring): Discover what call barring is, how to enable or deactivate it on Android or iPhone, and how to block unwanted calls to protect your privacy and control usage. - [Omnichannel Messaging: What It is and How It Works](https://callhippo.com/blog/general/what-is-omnichannel-messaging): Discover what omnichannel messaging is, how it works, and how it boosts customer engagement. Learn key benefits, API features & best practices. - [How to Call US From India? A Complete Guide](https://callhippo.com/blog/general/how-to-call-us-from-india): Learn how to call the US from India using landlines, mobiles, or VoIP apps. Includes step-by-step dialing format, best tools, and calling tips. - [How to Find Phone Number Owner? [6 Free & Paid Methods]](https://callhippo.com/blog/general/how-to-find-phone-number-owner): Learn how to find a phone number owner using 6 free methods and top paid tools. Discover legal ways to identify unknown callers easily and quickly. - [How To Generate B2B Sales Leads: Best Strategies & Tools](https://callhippo.com/blog/ai/how-to-generate-b2b-sales-lead): Learn how to generate B2B sales leads with proven strategies & tools. Discover inbound/outbound tactics and lead qualification frameworks. - [Saudi Arabia Phone Number Format: Types, Area Codes, & Tips](https://callhippo.com/blog/general/saudi-arabia-phone-number-format): Learn the correct Saudi Arabia phone number format for mobiles & landlines. Includes area codes, dialing tips, and how to get one. - [The Ultimate Guide To Call Center Quality Monitoring Forms](https://callhippo.com/blog/general/call-center-quality-monitoring-forms): Call center supervisors and quality assurance teams use a call center quality monitoring form to evaluate the performance of agents during customer interaction. - [How to Call US from China? A Complete Guide](https://callhippo.com/blog/general/how-to-call-us-from-china): Learn how to call the US from China using dialing codes, VoIP apps, and cost-effective methods. Avoid common mistakes and stay connected hassle-free. - [Contact Center Automation Trends to Watch Out in 2025](https://callhippo.com/blog/general/contact-center-automation-trends): Discover the top 10 contact center automation trends for 2025, including AI, RPA, voice bots, and predictive analytics, transforming customer support. - [How to Call Indonesia from Malaysia?](https://callhippo.com/blog/general/call-indonesia-from-malaysia): Learn how to make international calls to Indonesia from Malaysia easily. Follow our simple steps for mobile, landline, and toll-free calls. - [Canada Phone Number Format: Everything You Need to Know](https://callhippo.com/blog/general/canada-phone-number-format): Learn the correct Canada phone number format! Understand country codes, area codes, and international dialing steps for hassle-free calls. - [Best Dialers for Real Estate Agents: Top Software Compared](https://callhippo.com/blog/dialer/best-dialer-for-cold-calling-real-estate): Find the 10 best cold-calling software for real estate agents in 2025. Compare dialers like CallHippo & Mojo with CRM integration, auto-dialing, and AI tools. - [How To Get Virtual Phone Number SMS Service in 5 Easy Steps?](https://callhippo.com/blog/general/virtual-sms-number): Virtual phone number SMS is a cloud-based number that lets you send and receive texts online without a physical SIM card. Learn how to get one & sign up now! - [AI In B2B Sales: How to Leverage AI to Close More Deals?](https://callhippo.com/blog/ai/ai-in-b2b-sales): AI is changing B2B sales through smarter insights, automation, and personalized engagement. Learn about the key trends shaping the future of AI today! - [How to Text from a Different Number: 5 Best Apps & Methods](https://callhippo.com/blog/general/how-to-text-from-different-number): Discover how to send texts from a different number using apps like CallHippo, Google Voice, and more. Find secure and cost-effective solutions today! - [What Is Omnichannel Communication? Definition & Benefits](https://callhippo.com/blog/general/what-is-omnichannel-communication): Learn what omnichannel communication is, how it works, and its benefits. Discover the best providers and strategies to enhance customer interactions. - [Future Trends of AI In VoIP](https://callhippo.com/blog/general/future-trends-of-ai-in-voip): Discover how AI is revolutionizing VoIP with smarter call routing, voice bots, and sentiment analysis for better communication. - [How to Set Up a Business Phone Number That Forwards to Your Cell?](https://callhippo.com/blog/general/business-phone-number-that-forwards-to-cell): Set up a business phone number that forwards to your cell. Learn call forwarding features, setup steps, and tips to stay connected while keeping your personal number private. - [How To Set Up Auto Text Reply on iPhone?](https://callhippo.com/blog/general/auto-text-reply-on-iphone): Learn how to set up auto text reply on iPhone with easy steps. Discover tips to avoid common mistakes and reply to customers even when unavailable. - [Top 7 Chinese Virtual Phone Number Providers in 2025](https://callhippo.com/blog/general/top-chinese-virtual-phone-number-providers): Explore the best Chinese virtual phone number providers in 2025. Compare features, pricing, and benefits to find the ideal solution for your business. - [How to Bypass Do Not Disturb: Quick and Easy Calling Tips](https://callhippo.com/blog/general/how-to-bypass-do-not-disturb): How to call someone on DND mode? Discover simple tricks on how to bypass Do Not Disturb. Learn step-by-step methods for iPhone & Android. - [What is International Call Forwarding & How Does It Work?](https://callhippo.com/blog/general/international-call-forwarding): International call forwarding allows businesses to manage calls from around the world without needing a physical location. - [What is Sales Enablement? A Detailed Guide](https://callhippo.com/blog/general/what-is-sales-enablement): Learn what sales enablement is and how to equip your team with the right tools, content, and strategies to boost conversions and close more deals. - [Choosing the Best Cold Calling Dialer: A Comprehensive Guide](https://callhippo.com/blog/dialer/cold-calling-dialer): Looking for the best cold calling dialer to improve sales? Find the top 10 dialers, their features, pricing, and how to choose the best dialer for cold calling. - [Phone Rings Once and Goes to Voicemail? Here’s Why and How to Fix It](https://callhippo.com/blog/general/phone-rings-once-and-goes-to-voicemail): Wonder why your phone rings once and goes to voicemail? Learn the common causes and step-by-step fixes to resolve the issue. - [What Is AI BDR? A Detailed Guide](https://callhippo.com/blog/ai/ai-bdr): AI BDR automates prospecting, outreach, and follow-ups, helping sales teams boost efficiency, personalized engagement, and scale lead generation effortlessly. - [What is Omnichannel Marketing? Strategies & Examples](https://callhippo.com/blog/general/what-is-omnichannel-marketing): Learn what omnichannel marketing is, how it differs from multichannel, and key strategies for 2025. Explore real-world examples and top platforms. - [Customer Interactions: Importance & Best Practices](https://callhippo.com/blog/sales/effective-customer-interaction): Learn the importance of customer interactions, how to manage them effectively, and the role of AI in improving engagement. Boost satisfaction and retention today! - [Top 7 Customer Service Software In 2025](https://callhippo.com/blog/general/customer-service-software): Discover the top 11 customer service software in 2025, their features, benefits, and how they transform support operations and enhance customer satisfaction. - [HIPAA-Compliant Voicemail: Secure, Reliable, And Easy To Use](https://callhippo.com/blog/general/hipaa-compliant-voicemail): You trust your doctor with your most sensitive health information. But what if a simple voicemail jeopardizes that trust? Imagine... - [What Does an Outgoing Call Mean? A Complete Guide](https://callhippo.com/blog/general/what-does-an-outgoing-call-mean): What is an outgoing call? Discover its meaning, types, and how it differs from canceled & incoming calls. - [AI Lead Generation: How to Automate & Scale Your Sales Pipeline](https://callhippo.com/blog/ai/ai-lead-generation): Discover top AI lead generation tools to automate prospecting, improve lead quality, and boost sales. Explore key benefits and AI’s impact on sales. - [How to Make an Anonymous Call? 5 Easy Ways to Call Privately](https://callhippo.com/blog/general/how-to-make-an-anonymous-call): Learn how to make an anonymous call using *67, VoIP apps, burner phones, and more. Hide your caller ID and protect your privacy with these simple steps. - [Power Dialer vs Parallel Dialer: Which One Is Best For Your Business?](https://callhippo.com/blog/dialer/power-dialer-vs-parallel-dialer): Learn all about power dialers and parallel dialers in detail. Explore its key features and check out the comparison between the two. - [What is Carrier Voicemail and How to Manage It?](https://callhippo.com/blog/general/what-is-carrier-voicemail): Learn how to set up, access, and troubleshoot carrier voicemail on your iPhone or smartphone. Essential tips for seamless voicemail management. - [Mastering Sales Prospecting – From First Contact to Closing Deals](https://callhippo.com/blog/general/mastering-sales-prospecting): Learn how to optimize sales prospecting from ICP to multi-channel outreach. Use top tools to boost engagement, increase conversions, and close more deals. - [Does Star 67 Still Work in 2025? A Guide to Blocking Caller ID](https://callhippo.com/blog/general/does-star-67-still-work): Learn if *67 still hides your caller ID in 2025 and how to use it on iPhone and Android. Discover alternatives for private calls. - [10 Best Sales Onboarding Software & Tools](https://callhippo.com/blog/ai/sales-onboarding-software): Improve your team's onboarding with top sales onboarding software that streamlines training, boosts productivity, and helps new hires adapt quickly. - [Intelligent Virtual Assistant: Your 24/7 Digital Workforce](https://callhippo.com/blog/general/intelligent-virtual-assistant): Discover the benefits and key applications of intelligent virtual assistants. Enhance productivity and streamline tasks. - [How to Text Mexico: A Complete Guide](https://callhippo.com/blog/general/how-to-text-mexico): Learn how to text Mexico correctly with the right format, country codes, and best practices. Discover free texting options and key regulations. - [What is Queue Callback? Benefits and Best Practices for Call Centers](https://callhippo.com/blog/general/queue-callback): Discover how queue callback reduces wait times, boosts customer satisfaction, and improves call center efficiency. Learn its benefits and best practices. - [AI for Sales Prospecting: The Future of Lead Generation](https://callhippo.com/blog/ai/ai-for-sales-prospecting): Learn all about AI in sales prospecting and how companies can leverage it to close more deals. Explore the examples of AI for sales prospecting. - [How to Call US From Jamaica in 4 Simple Steps](https://callhippo.com/blog/general/call-us-from-jamaica): Learn how to call US from Jamaica with easy steps. Find exit codes, area codes, and affordable calling options to stay connected. - [Auto Dialer Pricing: A Simple Guide in 2025](https://callhippo.com/blog/general/auto-dialer-pricing): Curious about auto dialer costs? Discover the key features and top auto dialer providers for your business in 2025. - [Sales Onboarding: Definition, Best Practices & Checklist for Success](https://callhippo.com/blog/ai/sales-onboarding): Learn about sales onboarding, its benefits, best practices, and a step-by-step process to help new sales reps succeed and boost performance. - [What is a Work Phone Number? Simplifying Business Communication](https://callhippo.com/blog/general/what-is-a-work-phone-number): Learn what is a work phone number, & how it can enhance business communication. Discover key features like call forwarding, & more. - [Essential VoIP Features & How Different Industries Use Them](https://callhippo.com/blog/voice-over-ip/voip-features-for-different-industries): Explore essential VoIP features that enhance business communication. Learn how different industries use VoIP to improve efficiency and customer service. - [How To Call US From Portugal?](https://callhippo.com/blog/general/call-us-from-portugal): Learn how to call the US from Portugal easily. Follow dialing steps, explore VoIP options, and avoid common mistakes for seamless international calls. - [8 Best Virtual PBX Phone Systems for Small Businesses](https://callhippo.com/blog/general/virtual-pbx-phone-systems): Explore the top 8 virtual PBX phone systems for small businesses. Learn about key features, pricing, and benefits to choose the right system for your needs. - [AI for Operational Efficiency: Simplify Business Operations](https://callhippo.com/blog/ai/ai-for-operational-efficiency): Improve business operations with AI for operational efficiency, automating tasks and boosting productivity for more streamlined and effective processes. - [What is a Landline Phone Number? | Upgrade to VoIP](https://callhippo.com/blog/general/what-is-a-landline-phone-number): What is a landline phone number? Learn its benefits, how it works, & why upgrading to VoIP is a smarter solution for modern communication. - [Average Speed of Answer in Call Centers: What It is and How to Improve It](https://callhippo.com/blog/callcenter/average-speed-of-answer-callcenter): Learn what Average Speed of Answer (ASA) means, how it’s calculated, and how to improve it for better customer experience and call center performance. - [Conversational AI in Banking: Use Cases & Benefits](https://callhippo.com/blog/ai/conversational-ai-in-banking): Learn how conversational AI in banking improves customer interactions by providing instant support and personalized services. - [10+ Best Contact Center Technology Trends Shaping 2025](https://callhippo.com/blog/callcenter/contact-center-technologies-to-watch-out): AI, omnichannel support, and cloud-based solutions are revolutionizing contact centers. Stay ahead with the latest trends for 2025! - [Top 7 Free Cloud PBX Systems In 2025](https://callhippo.com/blog/general/free-cloud-pbx-systems): Explore the top free cloud PBX providers. Discover their key features, pricing, and technical details to help you select the best option for your business. - [The Number You Dialed is Unallocated: Causes & Fixes](https://callhippo.com/blog/general/number-you-have-dialed-is-unallocated): Learn what an Unallocated Number is, why it happens, and how to resolve it. Avoid dialing inactive numbers and stay safe from potential scams. - [What Is a Virtual Phone System and How Does It Work?](https://callhippo.com/blog/general/what-is-a-virtual-phone-system): Discover how a virtual phone system can enhance your business communication and efficiency. Learn the essentials to make an informed choice. - [How to Listen to Voicemail on Any Phone [2 Ways + Features]](https://callhippo.com/blog/general/how-to-listen-to-voicemail): Learn how to check voicemail easily on Android or iPhone. Get setup tips, voicemail features, and ways to manage messages more efficiently. - [7 Best Auto Dialer Solutions for Insurance Agents](https://callhippo.com/blog/general/auto-dialers-for-insurance-agents): Explore the top 7 auto dialers for insurance agents to automate calls and improve client engagement. Compare features, pricing, and more. - [Conversational AI for Real Estate: Application & Benefits](https://callhippo.com/blog/ai/conversational-ai-for-real-estate): Learn how conversational AI simplifies lead generation, property management, and client engagement in real estate. Explore its applications, benefits, and more! - [What is a Phone Menu and How to Set It Up?](https://callhippo.com/blog/general/what-is-a-phone-menu): Discover the benefits of a well-designed phone menu system, from enhancing customer experience to improving call flow and agent productivity. - [On-Target Earnings (OTE): Definition, Calculation & Benefits](https://callhippo.com/blog/ai/on-target-earnings): Discover On-Target Earnings (OTE): how it’s calculated, its benefits, and how it motivates performance and aligns compensation with business goals. - [How AI Sales Reps & WhatsApp Can 3X Sales in 30 Days ](https://callhippo.com/blog/general/increase-sales-with-ai-sales-reps-and-whatsapp): Boost sales by 3X in 30 days with AI sales reps & WhatsApp. Learn proven strategies to increase lead conversions and sales efficiency. Read now!" - [Power Dialer vs. Predictive Dialer: Which is Right for Your Business?](https://callhippo.com/blog/general/power-dialer-vs-predictive-dialer): Know key differences, similarities, and use cases of power dialers vs predictive dialers. Learn which dialer suits your business needs and implement it now! - [52927 Short Code: A Complete Guide](https://callhippo.com/blog/general/52927-short-code): Know everything about the 52927 short code—how it works, its benefits, compliance guidelines, and much more to enhance business communication and engagement. - [What Is an IVR Number and How Does It Work?](https://callhippo.com/blog/general/what-is-an-ivr-number): Learn how an IVR number improves customer experience & efficiency. Know key features and steps to implement IVR for your business today! - [What is Hosted IVR? How It Works, Benefits And Top Providers](https://callhippo.com/blog/general/hosted-ivr): Top-hosted IVR solutions streamline customer calls, improve efficiency, and reduce costs. Explore the best providers to enhance your business communication. - [Conversational AI in Insurance: Benefits, Use Cases & More](https://callhippo.com/blog/ai/conversational-ai-in-insurance): Explore how conversational AI is revolutionizing the insurance industry by enhancing customer experience, streamlining operations, and driving innovation. - [Predictive Dialer Pricing: Key Features and Cost Breakdown](https://callhippo.com/blog/general/predictive-dialer-cost): Learn about predictive dialer costs and what affects pricing. Discover top software options and how to choose the best fit for your business. - [What Is Outbound IVR? Understanding Automated Calls](https://callhippo.com/blog/general/what-is-outbound-ivr): Find out how outbound IVR systems streamline communication, increase sales, and improve customer engagement through automation. - [Conversational AI in Retail: Use Cases, Benefits & Way Ahead](https://callhippo.com/blog/ai/conversational-ai-in-retail): Explore how Conversational AI is transforming retail with smarter customer engagement, personalized shopping, reduced costs, 24/7 support, and future trends. - [6 Ways to Get a Free US Number in 2025 | Receive Online SMS](https://callhippo.com/blog/general/how-to-get-us-number-free): Learn how to get USA phone numbers free in 6 effective ways. Check out top providers to get usa phone number. - [Outbound Dialers: What Every Business Should Know](https://callhippo.com/blog/general/outbound-dialers): Learn all about outbound dialers, their types, and their importance. Check out the use cases of outbound dialers for different teams. - [How to Change Voice During Call?](https://callhippo.com/blog/general/how-to-change-voice-during-call): Learn how to change voice during a call to build trust among your customers. Explore the best voice changing apps for effective communication. - [How to Tell if Someone Blocked Your Number?](https://callhippo.com/blog/general/how-to-know-if-someone-blocked-your-number): Wondering how to tell if someone blocked your number? Learn the signs, from call behavior to message, to figure out if you have been blocked. - [What Are Call Drops? Top Reasons & How to Fix Them](https://callhippo.com/blog/general/call-drops): Learn how to fix dropped calls on Android, iPhone, and major carriers like AT&T, T-Mobile, and Verizon. Improve call quality with simple troubleshooting tips. - [SDR KPIs: Key Metrics You Need to Track for Sales Growth](https://callhippo.com/blog/ai/sdr-kpis): Key SDR KPIs to track performance, drive growth, and optimize success. Learn essential metrics for better lead generation and higher conversion rates. - [15 Reasons Why Your Text Message Didn’t Get Delivered](https://callhippo.com/blog/general/why-text-messages-not-delivered): Struggling with undelivered messages? Learn 15 common reasons why your texts aren’t sending. Also, know the simple fixes to get your messages delivered again. - [Your Call Has Been Forwarded: What It Means?](https://callhippo.com/blog/general/your-call-has-been-forwarded): Learn what “Your call has been forwarded” means, its causes, and how to respond. A complete guide to voicemail and call-forwarding scenarios. - [Key Differences Between Inbound vs Outbound Calls](https://callhippo.com/blog/general/inbound-vs-outbound-calls): Understand the key differences between inbound vs outbound calls, including their purposes, & how they impact customer communication strategies. - [Outbound Sales Automation: Tips, Tools & Process](https://callhippo.com/blog/general/outbound-sales-automation): Discover the top outbound sales automation tools, featuring AI-powered outreach, lead generation, and seamless integrations for boosting sales efficiency. - [How to Remove My Number From Private Number?](https://callhippo.com/blog/general/how-to-remove-my-number-from-private-number): Learn how to remove "Private Number" from your Android, iPhone and Samsung with simple steps. Make your number visible again and avoid privacy settings from hiding it. - [How To Check Call History Of Any Number Online?](https://callhippo.com/blog/general/how-to-check-call-history-of-any-number): Struggling to check call history of any number? Learn step-by-step how to view call logs on Android, iPhone, and with third-party apps easily and securely. - [877 Area Code: Everything You Need To Know](https://callhippo.com/blog/general/877-area-code): Explore the detailed guide to the 877 area code. Discover its locations and usage with CallHippo. Your one-stop resource for 877 area code information is here! - [Outbound Lead Generation: A Comprehensive Guide](https://callhippo.com/blog/ai/outbound-lead-generation): Learn all about outbound lead generation and improve your customer base. Explore the strategies and check out tools for effective outreach. - [How to Call Someone From Computer? | Make Calls from Laptop](https://callhippo.com/blog/virtual-numbers/call-someone-from-computer): Learn how to seamlessly answer phones and call someone from your computer using top tools like CallHippo, making desktop calling simple and efficient. - [Outbound SDR: Key Steps, Best Practices, Metrics, and Tips for Success](https://callhippo.com/blog/general/outbound-sdr): Learn the essential steps, & key metrics for outbound SDR success. Get expert tips to make your sales development strategy better. - [10 Best Virtual Phone Number Apps in 2025](https://callhippo.com/blog/general/virtual-phone-number-apps): Discover the top 10 virtual phone number apps of 2025! Explore features, pros, and pricing to find the best solution for seamless business communication. - [AI Cold Calling: The Future of Sales Outreach](https://callhippo.com/blog/ai/ai-cold-calling): Explore how AI cold calling transforms sales with advanced tools and best practices to boost outreach, improve conversions, and drive business growth. - [10 Smart Ways To Improve Agent Productivity and Efficiency](https://callhippo.com/blog/ai/improve-agent-productivity): Boost your call center's performance by improving agent productivity. Discover 10 proven strategies to enhance efficiency and deliver exceptional customer service. - [What is a Digital Worker? Automate Your Workforce to Boost Productivity](https://callhippo.com/blog/ai/digital-worker): Discover what a digital worker is and how it enhances productivity across industries by automating repetitive tasks. Explore key benefits and real-world use cases. - [Best Black Friday SaaS Deals This Year](https://callhippo.com/blog/general/black-friday-saas-deals): Looking for the best 2025 Black Friday SaaS deals? Check out the complete list of discounts and offers companies are providing this Black Friday. - [How To Call Florida, United States?](https://callhippo.com/blog/general/call-florida): Learn how to call Florida, US, with this simple guide. Find the correct country code, area codes, and best times to call from different time zones. - [Top 10 Outbound Call Strategies to Boost Conversions](https://callhippo.com/blog/general/outbound-call-strategy): Improve your outbound call strategy with key tips on timing, scripts, follow-ups, and more to increase conversions and engage prospects effectively. - [What Is A Cloud Contact Center And How Does It Work?](https://callhippo.com/blog/general/cloud-contact-center): Learn how cloud contact center simplifies customer interactions & improve efficiency. Know about its importance in modern businesses! - [Call Center Outsourcing: Everything You Need to Know](https://callhippo.com/blog/general/call-center-outsourcing): Explore the benefits, costs, and top providers of call center outsourcing. Learn how outsourcing can enhance customer support, and improve efficiency. - [How to Call Texas, United States?](https://callhippo.com/blog/general/call-texas): Learn how to call Texas from abroad. Discover the Texas dialing code and Texas country code for easy international connections. - [Leverage AI Customer Insights to Improve Your CX Strategy](https://callhippo.com/blog/ai/ai-customer-insights): Know how AI customer insights improve CX and optimize decision-making for real-time insights and personalized experiences. - [10 Best Customer Experience Platforms in 2025: How to Choose the Right One](https://callhippo.com/blog/general/customer-experience-platform): Explore the 10 best customer experience platforms in 2025 and learn how to choose the best CXM software for your business with this simple, step-by-step guide. - [What Is Digital Customer Service?| Benefits, Types, and Top Platforms](https://callhippo.com/blog/general/digital-customer-service): Learn what digital customer service is and why it matters. Explore 7 top platforms to elevate your support game and delight your customers. - [Can AI Transcribe Audio? Tools, Benefits, and How to Choose](https://callhippo.com/blog/ai/can-ai-transcribe-audio): Looking for AI transcription solutions? Explore benefits, compare top 5 tools, and learn how to choose the right one for your specific requirements. - [How to Call a Blocked Number On iOS and Android?](https://callhippo.com/blog/general/how-to-call-a-blocked-number): Learn how to call a blocked number on iOS and Android with our step-by-step guide. Find out how to bypass blocks and connect with anyone. - [Maximize Sales Success with CallHippo + noCRM Integration](https://callhippo.com/blog/general/maximize-sales-with-callhippo-nocrm-integration): Boost your sales with the CallHippo and noCRM integration. Simplify lead management and optimize your sales process for better results and greater success. - [How To Get An Anonymous Phone Number? [Top 7 Providers]](https://callhippo.com/blog/general/anonymous-phone-number): Concerned about privacy online? Discover how to get an anonymous phone number online for both personal and professional purposes, along with the top 7 providers - [Amazon Connect Pricing: Suitable for Small Business Budgets?](https://callhippo.com/blog/general/amazon-connect-pricing): Discover if Amazon Connect pricing model fits small business budgets with a breakdown of costs, features, & alternatives for call center needs - [Top 10 Conversational AI Platforms](https://callhippo.com/blog/ai/conversational-ai-platform): Find the list of top conversational AI platforms for 2025. Compare features, pricing, and reviews and find the most suitable solution for your business. - [7 Best AI Call Center Software](https://callhippo.com/blog/ai/ai-call-center-software): Discover the top 7 AI call center software of 2025! Explore their features, benefits, and pricing to find the best fit for your business needs. - [VoIP CRM Integration - A Complete Guide](https://callhippo.com/blog/general/voip-crm-integration): Use VoIP CRM integration to streamline customer management and communication. Learn how CallHippo’s integration boosts efficiency and optimizes workflow. - [AI VoIP Phone System: Features, Benefits, and Future Trends](https://callhippo.com/blog/general/ai-voip): Discover how AI VoIP enrich business communication with advanced features. Learn how these smart systems outshine traditional VoIP. - [I Compared 5 AI Virtual Assistants: Discover Their Types, Benefits, and More](https://callhippo.com/blog/ai/ai-virtual-assistant): I discovered how AI virtual assistants boost productivity and streamline tasks. I explored their key benefits, features, and real-world industry applications. - [Top 10 Business VoIP Services For 2025](https://callhippo.com/blog/general/business-voip-services): Explore the top 10 Business VoIP services. Learn about their features, pricing, and more. Find the best options to improve communication, and productivity. - [Top VoIP Reviews from Real Users for 2025](https://callhippo.com/blog/general/voip-reviews): The most recent assessments & VoIP reviews from genuine users. Don't just believe what the provider says. Check these in-depth evaluations - [How to Call Philippines From Canada? Quick Guide](https://callhippo.com/blog/general/call-philippines-from-canada): How to Call the Philippines from Canada: Simple Steps, Dialing Codes (011, 63), and the Best Time to Call Landlines & Mobile Phones. - [AI In Customer Service: Everything You Need To Know](https://callhippo.com/blog/general/ai-customer-service): Discover how AI is revolutionizing customer service. Learn key trends, benefits, and strategies from top brands to enhance CX and drive business success. - [How To Get VoIP Phone Number Free?](https://callhippo.com/blog/general/how-to-get-voip-phone-number-free): Get a free VoIP number for business. Learn to acquire one, understand the benefits, and be aware of limitations & international call options - [How to Call the Philippines From the UK: A 4-Step Guide](https://callhippo.com/blog/general/call-philippines-from-uk): Learn how to call the Philippines from the UK with our easy step-by-step guide. Get tips on dialing codes, number format, and making international calls. - [What Is A Virtual Call Center And How To Set It Up?](https://callhippo.com/blog/general/virtual-call-center): Are you unsure about how to set up a virtual call center? Discover how to establish and manage a call center that is successful and highly customer-centric. - [10 Game-Changing Contact Center Integrations for Businesses](https://callhippo.com/blog/general/contact-center-integration): Learn how contact center integrations can streamline operations & enhance customer experience. Discover must-have integrations. - [How to Call Philippines From the USA: A Step-by-step Guide](https://callhippo.com/blog/general/how-to-call-philippines-from-usa): Learn how to call the Philippines from the USA with our easy step-by-step guide. Get tips on dialing codes, number format, and making international calls. - [How To Forward Call To Another Number Without The Phone?](https://callhippo.com/blog/general/forward-calls-without-your-phone): Learn how to forward call to another number without your phone in seconds. Redirect calls remotely from mobile, landline, or business numbers, no device needed. - [What is Call Waiting and How to Activate It?](https://callhippo.com/blog/general/what-is-call-waiting): Learn what call waiting is, how it works, its benefits, and how to activate it on your devices to never miss an important call. - [Mock Calls: A Complete Guide with Benefits and Strategies](https://callhippo.com/blog/general/mock-call): Explore the benefits, strategies, and practical examples of mock calls. Improve your sales skills with this detailed guide on mock call training techniques. - [How to Stop Call Forwarding On Any Device? [Android & iPhone]](https://callhippo.com/blog/general/turn-off-call-forwarding): Step-by-step guide to stop call forwarding on iPhone, Android, landlines, and Verizon. This guide helps you manage call settings for better control. - [How Much Does IVR System Cost?](https://callhippo.com/blog/general/how-much-does-ivr-system-cost): Discover the IVR system cost, factors and providers of IVR. Learn how IVR enhances customer service & improves overall operational efficiency - [Enterprise Contact Center Solutions - Features, 5 Top Providers, And More](https://callhippo.com/blog/general/enterprise-contact-center-solutions): Learn about key features of enterprise contact center solutions. Explore the top 5 contact center providers to choose the best one for your business needs. - [Call Jordan from the USA | A Guide with Jordan Area Codes](https://callhippo.com/blog/general/call-jordan-from-the-usa): Learn how to call Jordan from the USA. Explore four methods, detailed steps, popular area codes, and international calling charges. - [Contact Center Analytics: Importance, Types, and Features](https://callhippo.com/blog/general/contact-center-analytics): Contact center analytics helps optimize customer service and operational efficiency. Learn how analytics tools can enhance CX and the features to look for. - [Omnichannel Contact Center: What is it & How is it Used?](https://callhippo.com/blog/general/omnichannel-contact-center): Deliver seamless service across all channels with an omnichannel contact center. Learn top advantages and features and find out the right software for you! - [How to Leave Voicemail Without Calling?](https://callhippo.com/blog/general/how-to-leave-a-voicemail-without-calling): Discover how to leave a voicemail without calling using various methods, & learn tips for crafting effective messages to enhance communication. - [Enhancing Agent Engagement: A Complete Guide](https://callhippo.com/blog/general/agent-engagement): Struggling with agent engagement & low morale? Discover strategies to boost engagement, overcome challenges, & future trends for your contact center! - [What is Customer Escalation Management: A Complete Guide](https://callhippo.com/blog/general/escalation-management): Learn what escalation management is and how to implement it effectively. Find out its type, processes, challenges, and best practices in our complete guide. - [How to Get a Business Management Software Free?](https://callhippo.com/blog/general/free-business-management-software): Free small business software provides startups with essential tools. Upgrade strategically for growth with advanced features and apex support. - [What is Customer Service Etiquette? 15 Rules For Phone, Live Chat, and Email](https://callhippo.com/blog/general/customer-service-etiquette): Learn 15 essential Customer Service Etiquette tips for phone, live chat, and email to improve your agent’s communication skills and customer satisfaction. - [Self-Service Automation - How it Helps to Improve Customer Service?](https://callhippo.com/blog/general/self-service-automation): Looking to provide 24*7 customer support? Adopt customer self-service automation. Find what it is and how to implement it, with challenges & solutions here! - [What Is Real-Time Sentiment Analysis? Key To Understanding Customer Emotions](https://callhippo.com/blog/general/real-time-sentiment-analysis): Discover how real-time sentiment analysis transforms call centers. Learn its benefits, & tools for better understanding customer emotions. - [What Is IVR for Contact Center? Best Practices & Benefits](https://callhippo.com/blog/general/ivr-for-contact-center): Learn how IVR for contact centers boosts efficiency, automates interactions, and enhances satisfaction. Get essential insights and explore the latest trends. - [Top 9 Automated Telephone Service in 2025](https://callhippo.com/blog/general/automated-telephone-system): Enhance business efficiency with automated telephone systems featuring call forwarding and CRM integration for improved productivity. - [What Are VoIP Codecs & How Do They Affect Call Sound Quality?](https://callhippo.com/blog/general/voip-codecs): VoIP codecs are algorithms used to encode and decode voice data for transmission over the internet. Discover how they affect call sound quality in this blog - [What Are 0330 Numbers And How To Get One?](https://callhippo.com/blog/general/0330-phone-numbers): Learn more about 0330 numbers, why businesses need it, and how you can get one. Make more calls with the 0330 phone number for your business. - [What Is Omnichannel Customer Engagement? A Detailed Guide](https://callhippo.com/blog/general/omnichannel-customer-engagement): Learn about omnichannel customer engagement to centralize data, personalize experiences, and provide detailed insights for customer engagement. - [Contact Center Migration To The Cloud: An Essential Checklist](https://callhippo.com/blog/general/contact-center-migration): Take a look at the detailed checklist for a successful contact center cloud migration. Also, learn about the contact center migration plan and challenges. - [The 10 Best Customer Support Apps for 2025](https://callhippo.com/blog/general/best-customer-support-apps): Discover top customer support apps of 2025, enhancing communication and efficiency. Find the best tools for a seamless customer experience - [20+ Must-Have Call Center Phone System Features](https://callhippo.com/blog/general/call-center-phone-system-features): Learn call center phone systems features to boost efficiency: IVR, ACD, and analytics. Get the right tools to enhance customer service and simplify operations. - [Contact Center Performance Management: Effective Tips & Tactics](https://callhippo.com/blog/general/contact-center-performance-management): Optimize your contact center performance management with effective tips, including advanced tech, training, and key metrics to enhance efficiency. - [What Is Customer Engagement Automation? A Complete Guide](https://callhippo.com/blog/general/customer-engagement-automation): Learn about the power of customer engagement automation! Know its importance, benefits, and implementation strategies to enhance customer satisfaction levels. - [What You Should Consider When Using Personal Phone for Work in 2024?](https://callhippo.com/blog/general/using-personal-phone-for-work): Make sure to consider all the privacy and security risks when using your personal phone for work. Explore all about it in this informative blog. - [Sales Call Tracking : How to Track Sales Calls?](https://callhippo.com/blog/general/sales-call-tracking): Discover the benefits of sales call tracking and best practices for implementation. Learn how CallHippo can enhance your sales strategy. - [What Is Caller ID Reputation And How To Improve It?](https://callhippo.com/blog/general/caller-id-reputation): Essential tips to maintain a positive caller ID reputation, ensure your business calls reach customers, and avoid the "Spam Likely" label. - [Digital Customer Engagement Strategies: A Complete Guide](https://callhippo.com/blog/general/digital-customer-engagement): Explore effective digital customer engagement strategies, models, and examples in this detailed guide. Learn how to improve digital customer engagement. - [What is Enterprise Communications? [Top 7 Tools]](https://callhippo.com/blog/general/enterprise-communications): Looking to establish seamless collaboration and communication across your enterprise? Enterprise communication tools can help. Discover the best 7 tools here. - [Customer Engagement Platforms: Definition and Top 5 Software](https://callhippo.com/blog/general/customer-engagement-platform): Discover the meaning of a customer engagement platform along with its key features & benefits. Explore the list of top 5 platforms along with their use cases. - [What Is Answering Machine Detection: A Complete Guide](https://callhippo.com/blog/general/what-is-answering-machine-detection): Learn about Answering Machine Detection (AMD). Understand its benefits, implementation steps, and how it improves call center efficiency. - [Mastering Workforce Optimization: Strategies, Tools, and Benefits](https://callhippo.com/blog/general/workforce-optimization): Maximize efficiency and drop operational costs instantly with workforce optimization. Here are the top workforce optimization strategies and tools for the win. - [What is DNC Scrubbing and Why Do You Need It?](https://callhippo.com/blog/general/what-is-dnc-scrubbing): DNC scrubbing is the process of eliminating phone numbers registered on (NDNC) from your call lists. Discover how the DNC scrubber can be beneficial to you. - [The Ultimate Guide to Contact Center Reporting](https://callhippo.com/blog/general/contact-center-reporting): Looking for efficient contact center reporting to deliver better customer service? Learn more about contact center reporting and analytics with top 5 solutions. - [How to Manage Call Center Overflow? 5 Proven Strategies](https://callhippo.com/blog/general/call-center-overflow): Learn how to manage call center overflow with strategic planning, and optimized resource allocation for better customer satisfaction. - [Call Avoidance in Call Centers: A Detailed Guide](https://callhippo.com/blog/general/call-avoidance): Businesses can address call avoidance to guarantee that customer inquiries are handled efficiently. Explore all about it in this comprehensive blog. - [What is Speed to Lead? Importance & How to Improve It](https://callhippo.com/blog/general/what-is-speed-to-lead): Speed to lead refers to how fast you respond to leads after the first contact. A faster lead response can significantly improve your conversion rate. Learn why. - [Difference Between Omnichannel vs Multichannel Contact Centers](https://callhippo.com/blog/general/omnichannel-vs-multichannel-contact-center): Discover the differences between omnichannel and multichannel contact centers. Learn which approach best suits your customer service strategy. - [What Is a Phone Tree? How To Design & Benefits of It](https://callhippo.com/blog/general/phone-tree): Learn about phone tree, their benefits, and how to design one. Discover the steps to create an effective phone tree system for rapid and reliable communication. - [How to Call Canada From China?](https://callhippo.com/blog/general/call-canada-from-china): Learn how to call Canada from China effortlessly with correct international dialing codes and expert tips. Simplify your international communication today! - [How to Receive Online SMS Free?](https://callhippo.com/blog/general/receive-online-sms-free): Learn how to receive SMS online for free, using virtual phone numbers for secure and private SMS verification and communications. - [What is Call Disposition? Everything You Need to Know](https://callhippo.com/blog/general/call-disposition): Learn all about call disposition, its importance, different types, examples and call disposition codes list for streamlined business communication. - [How to Create the Perfect Meeting Invite Template: 5 Customizable Templates](https://callhippo.com/blog/general/meeting-invite-templates): Discover how to craft perfect meeting invitations with our guide. Explore 5 customizable templates to enhance consistency, clarity, and engagement. - [50+ Best Sales Email Subject Lines to Get More Clicks](https://callhippo.com/blog/general/sales-email-subject-line): Discover the best sales email subject lines to boost your open rates. Learn tips for crafting compelling subject lines for cold emails, and follow-ups. - [Is VoIP Reliable for Business? | Guide to VoIP Reliability](https://callhippo.com/blog/general/is-voip-reliable-for-business): Discover if VoIP is reliable for business. Learn about its benefits, key factors affecting reliability, and future trends in VoIP technology. - [6 Types of Call Centers and Which Is Right for Your Business?](https://callhippo.com/blog/general/types-of-call-centers): Explore the different types of call centers, their benefits, and how to choose the right one for your business to enhance customer service. - [Customer Service vs. Customer Support: Key Differences](https://callhippo.com/blog/general/customer-service-vs-customer-support): Know the nuances between customer service & support for effective strategies. Learn key differences to enhance satisfaction & build lasting client relationships. - [What Is Call Blasting And How It Works?](https://callhippo.com/blog/general/call-blasting): Discover the power of call blasting: legalities, definitions, and alternatives. Optimize communication strategies for effective outreach and engagement. - [How to Calculate & Improve Customer Retention Rate? [With Formula]](https://callhippo.com/blog/general/customer-retention-rate): Find out successful strategies for increasing customer retention rates. Learn how to increase customer loyalty, satisfaction, and long-term business success. - [Sales Call Recording: How To Record Sales Calls?](https://callhippo.com/blog/general/record-sales-calls): Record sales calls to train your agents and capture important details. Leverage five ways to record sales calls & enhance customer experience - [10 Best Call Center Tools & Features Used by Support Agents](https://callhippo.com/blog/general/call-center-tools): Want to streamline call center processes and fasten query resolution? Call center software can help. Discover the 10 must have tools used by support agents here! - [Customer Experience Marketing: How to Build a Winning CX Strategy](https://callhippo.com/blog/general/customer-experience-marketing): Enhance customer loyalty with effective customer experience marketing. Discover proven strategies to improve CX and retention to drive business growth. - [What Is Business Call Forwarding & How Do You Set It Up?](https://callhippo.com/blog/general/what-is-business-call-forwarding): Business call forwarding allows you to send incoming calls to a separate number for increased efficiency. Explore all about it in this informative blog. - [740 Area Code: Location, Map, Time Zone, & How to Get One?](https://callhippo.com/blog/general/740-area-code): Explore the 740 area code in Ohio, its map, time zone, and how to secure a local number via CallHippo. Ideal for businesses and residents in Ohio. - [How To Record Business Calls?](https://callhippo.com/blog/general/record-business-calls): Learn how to record business calls and use them to monitor agent performance, and improve customer satisfaction while minimizing legal risks. - [Skill Based Routing: What It is and Best Practices](https://callhippo.com/blog/general/skills-based-routing): Discover the power of skill based routing for efficient customer service. Learn best practices and try it free with CallHippo's call routing. - [Best Time to Call Iran: Navigating Global Time Differences](https://callhippo.com/blog/general/best-time-to-call-iran): Discover optimal times to call Iran from the USA, India, the UK, Canada, and Australia to ensure seamless business communication. - [What Is a Conference Bridge and How Does It Work?](https://callhippo.com/blog/general/what-is-a-conference-bridge): Explore the meaning of the conference bridge along with top key features. This blog outlines the factors for selecting a conference bridge service provider. - [How to Get a Virtual Number for Gmail Verification?](https://callhippo.com/blog/general/virtual-number-for-gmail-verification): Discover how to get a virtual number for Gmail verification, ensuring privacy and efficient account management. - [Omnichannel Routing: The Key to Streamlined & Efficient Operations](https://callhippo.com/blog/general/what-is-omnichannel-routing): Learn all about omnichannel routing and how it works. Explore the main advantages of omnichannel routing to manage operations efficiently. - [Pre-Call Planning: A Detailed Guide with Template and Examples](https://callhippo.com/blog/general/pre-call-planning): Pre-call planning is crucial for sales reps to engage prospects, understand needs, and increase conversions. Learn more about for better results. - [7 Best SIP Trunk Providers In Canada For 2025](https://callhippo.com/blog/general/sip-trunk-providers-in-canada): Discover the top 7 SIP trunk providers in Canada for 2025. Evaluate their features, pros, and cons to choose the best fit for your business communication needs. - [International Phone Number Formats & Examples](https://callhippo.com/blog/general/international-phone-number-format): Learn about international phone number formats & examples. Understand how to write and dial phone numbers correctly across borders in this guide. - [RCS vs. SMS: What Are The Differences?](https://callhippo.com/blog/general/rcs-vs-sms): Discover the differences between RCS vs SMS, and learn about features & future implications. Make better decisions for business communication - [How to Get US Number in India? | Get in 3 Minutes](https://callhippo.com/blog/general/how-to-get-a-us-number-in-india): Learn how to get a US phone number in India. Enhance your global communication with a virtual US number. Try it for free today. - [What Is the Best Time to Call Ukraine? [From Different Countries]](https://callhippo.com/blog/general/best-time-to-call-ukraine): Call Ukrainian customers at the right time to maximize productivity & minimize communication gaps. Discover the best time to call Ukraine in this blog. - [How to Get a Specific Phone Number?](https://callhippo.com/blog/general/how-to-buy-specific-phone-number): Buying a specific phone number allows you to project professionalism and improve memorability. Learn how to get a specific phone number in this detailed guide. - [Call Center Optimization: Powerful Strategies to Boost Performance](https://callhippo.com/blog/general/call-center-optimization): Call center optimization made simple. Discover strategies to streamline workflows, improve agent productivity, and measure success with key metrics. - [7 Must Have Business Mobile Apps in 2025](https://callhippo.com/blog/general/mobile-apps-for-small-business): Explore 7 essential mobile apps for small businesses in 2025. Boost productivity, streamline operations, and enhance growth with these must-have tools. - [What is Conversational IVR & How Does it Work?](https://callhippo.com/blog/general/conversational-ivr): Learn how conversational IVR transforms customer interactions. Learn about its features, benefits, and implementation in this comprehensive guide. - [Artificial Intelligence in Call Center: Benefits, Examples, and Trends](https://callhippo.com/blog/general/ai-in-call-centers): Learn how Artificial Intelligence in call centers can improve customer experience, enhance agent productivity, and reduce costs. - [How to Call Finland From the USA in 4 Easy Steps](https://callhippo.com/blog/general/call-finland-from-usa): Learn how to call Finland from the US in 4 easy steps. Explore popular Finland area codes for effortless calling to Finland from the US. - [How to Make a Private Call With Your Number [Android + iPhone]](https://callhippo.com/blog/general/how-to-make-private-call): Want to make a private call? Explore simple methods to block your number and hide caller ID on any Android or iPhone. - [10 High-Impact Sales Pitch Examples to Close More Deals](https://callhippo.com/blog/general/sales-pitch-examples): Struggling to craft a winning sales pitch? Discover 10 powerful examples and expert tips to create pitches that drive results and implement in your pitch. - [How to Get Hold Music for Your Business in 2025?](https://callhippo.com/blog/general/how-to-get-hold-music): Discover how to choose and implement the perfect hold music for your business to enhance customer experience and satisfaction. - [Top 10 Free Accounting Software for Your Small Business](https://callhippo.com/blog/general/free-accouting-software): Discover the top 10 free accounting software solutions for small businesses and check out their features, pros, and cons. - [What Is a Restricted Call, and How to Block It?](https://callhippo.com/blog/general/what-is-a-restricted-call): What is a restricted call? Learn why some numbers are hidden, how scammers use them, and how to block or manage restricted calls effectively. - [The Best Time to Call Singapore [From Different Countries]](https://callhippo.com/blog/general/best-time-to-call-singapore): Learn the best time to call Singapore from different countries. Save costs by using VoIP systems for international calling and reduce your phone bills. - [How To Get An Old Phone Number Back? A Complete Guide](https://callhippo.com/blog/general/how-to-get-an-old-phone-number-back): Are you wondering how to get your old phone number back? Find out the various strategies and potential benefits of recovering your old phone number or SIM card. - [How to Call Croatia From USA in 4 Simple Steps](https://callhippo.com/blog/general/call-croatia-from-usa): It is essential to follow the right steps to call Croatia to the US to ensure better connectivity. Read to learn all about calling Croatia from the US. - [5 Free Call Tracking Software in 2025 | How to Select the Best?](https://callhippo.com/blog/general/free-call-tracking-software): Gain insights into your marketing campaigns with the best free call tracking software options. Analyze & optimize without breaking the bank. - [What is A2P 10DLC? Everything You Need to Know](https://callhippo.com/blog/general/what-is-a2p-10dlc): Learn all about A2P, 10DLC, and A2P 10DLC. Understand its importance and ways to register for A2P 10DLC. Check out the top 5 A2P 10DLC service providers. - [How to Call Denmark From the US?](https://callhippo.com/blog/general/call-denmark-from-us): It is important to follow the right steps to call Denmark from US to ensure a seamless connection. Read to learn all about calling Denmark from the US. - [What Is a POTS Line? How Is It Different From VoIP?](https://callhippo.com/blog/general/what-is-a-pots-line): A POTS line is a traditional analog telephone line, while VoIP uses the internet for calls. Read the blog to find out how POTS differs from VoIP systems. - [How to Call Iran From USA in 4 Simple Steps?](https://callhippo.com/blog/general/call-iran-from-usa): It is important to know the steps of calling Iran from USA to ensure a successful connection. Read on to learn how to call Iran from the USA. - [What is Call Flow and Why is Call Center Call Flow Important?](https://callhippo.com/blog/general/call-center-call-flow): Learn how call flows can enhance customer service and improve call center operations. Also, read about the benefits and process of call flow - [Understanding OpenPhone Pricing: Is It Worth Your Investment?](https://callhippo.com/blog/general/openphone-pricing): Explore the intricacies of OpenPhone pricing to determine its value proposition for your business. Uncover features, plans, and benefits. - [How To Call The Bahamas From USA?](https://callhippo.com/blog/general/call-bahamas-from-usa): It is important to know the steps of calling the Bahamas from USA to ensure a successful connection. Read on to learn how to call the Bahamas from USA. - [What is a Call Escalation and How to Handle it in a Call Center?](https://callhippo.com/blog/general/what-is-call-escalation): Learn all about call escalation in a call center, different types of escalations, and their importance. Find ways to de-escalate and handle it with templates. - [Domestic Toll-Free Numbers vs International Toll-Free Numbers](https://callhippo.com/blog/general/domestic-toll-free-numbers): Know the difference between international and domestic toll-free numbers. Find the best for your business. Try CallHippo for free. - [How to Call Glasgow From the USA?](https://callhippo.com/blog/general/call-glasgow-from-usa): Learn how to call Glasgow from the USA in simple, cost-effective ways. Discover how you can buy a virtual number in three minutes and make free calls. - [What Is Remote Communication? A Comprehensive Guide](https://callhippo.com/blog/general/remote-communication): Establishing clear policies for remote communication is important to increase operational efficiency. Read on to learn all about remote communication. - [How to Call Liverpool From USA?](https://callhippo.com/blog/general/call-liverpool-from-usa): Learn how to call Liverpool from the USA, buy a local number, and find the best time for effective communication, all in one informative guide. - [10 Benefits of WhatsApp Team Inbox for Your Sales Team](https://callhippo.com/blog/general/benefits-of-whatsapp-team-inbox): Learn the benefits of the WhatsApp team inbox of your team and how it can help improve your business. - [Google Voice Personal vs Business: What Is the Difference?](https://callhippo.com/blog/general/google-voice-personal-vs-business): Want to use Google Voice, but understanding Google Voice personal vs business seems daunting? Here’s a guide on Google Voice free vs paid. - [20 Best AI Productivity Tools for 2025 | Pros, Cons, and Pricing](https://callhippo.com/blog/ai/ai-productivity-tools): Discover 20 top AI productivity tools to boost efficiency. Compare features, pros, cons, and pricing to find the perfect tools for streamlining operations. - [10 Essential Communication Channels in Businesses & How to Use Them Effectively](https://callhippo.com/blog/general/communication-channels-in-business): Explore 10 top communication channels in business to boost collaboration, productivity, and efficiency. Learn to choose the right channels for your organization. - [How to Call Birmingham from USA?](https://callhippo.com/blog/general/call-birmingham-from-usa): Learn the complete process for calling Birmingham from the USA, the Birmingham dial code, and understand the best time to call Birmingham from the USA. - [What Is the Best Time To Call Thailand? [From Different Countries]](https://callhippo.com/blog/general/best-time-to-call-thailand): Discover the best time to call Thailand from different parts of the world for effective business communication & save costs using VoIP solutions for calling. - [How to Scale a Business in 2025 | 5 Scaling Business Examples](https://callhippo.com/blog/business/scaling-business-examples): Enhance business scalability with minimal resources. Do that by implementing these strategies and analyzing scaling business examples. - [How to Call Edinburgh from the US? Your Ultimate Guide](https://callhippo.com/blog/general/call-edinburgh-from-us): Discover the steps for making calls to Edinburgh from the USA, including mobile dialing format and the essential tips for effortless international communication. - [HR Strategy: What Is It, Importance and How to Create One?](https://callhippo.com/blog/general/hr-strategy): Learn about HR strategy. Explore the definition, importance, ways to create, benefits, best practices, and examples of human resources strategic plan. - [How To Call London from the USA?](https://callhippo.com/blog/general/call-london-from-the-usa): Learn how you can make landline & mobile phone calls to London from the USA in 4 simple steps. Explore how CallHippo offers London phone numbers to businesses. - [8 Best Call Logging Software for Helpdesk in 2025](https://callhippo.com/blog/general/web-based-call-logging-software): Learn how call logging software streamlines communication and boosts efficiency for businesses. Discover the top 8 call logging software. - [How to Get a Corporate Phone Number in 3 Minutes?](https://callhippo.com/blog/general/how-to-get-a-corporate-phone-number): Learn all about corporate numbers, their importance, and how to get a corporate phone number in this step-by-step guide. - [How to Call Kuwait From USA?](https://callhippo.com/blog/general/call-kuwait-from-usa): Learn about the process of calling Kuwait from USA. Know about the calling format for both mobile and landline and important area codes. - [How to Call Manchester from the USA? A Step-By-Step Guide](https://callhippo.com/blog/general/call-manchester-from-usa): Learn how to call Manchester UK, from the US in this guide and get additional tips to ensure clear communication with friends, family, and business associates. - [What’s The Best Time To Call Taiwan?](https://callhippo.com/blog/general/best-time-to-call-taiwan): Learn everything about what’s the best time to call Taiwan. Understand the working hours, time zones, time difference, and other key details. - [The Difference Between IVA vs IVR: Which One Should You Use?](https://callhippo.com/blog/general/iva-vs-ivr): Explore the key differences between IVA vs IVR and choose the one that works the best for your business needs, and industry expectations. - [The 7 Best Open Source and Free IVR Software in 2025](https://callhippo.com/blog/general/open-source-and-free-ivr-software): Explore the best free IVR software along with their key features, pros, and cons. Dive into a comprehensive review to make informed decision. - [Top Pros and Cons of Google Voice for Business](https://callhippo.com/blog/general/pros-and-cons-of-google-voice-for-business): Explore Google Voice for business: How it works, pros & cons, pricing, features, limitations, and why you should switch to alternatives like CallHippo. - [What Is Customer Service Recording? 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Enhance customer service, and optimize call handling. - [17 Best Software and Tools for Small Businesses](https://callhippo.com/blog/general/tools-for-small-businesses): Want to streamline operations and improve efficiency for your small business? Tools for small businesses can help. Find 16 best small business tools here! - [Top 9 Free VoIP Phone Service for Businesses in 2025](https://callhippo.com/blog/general/free-voip-providers): Explore the best free VoIP providers along with their features and pick the one with the potential to transform your operations without straining your budget. - [Best VoIP Integrations for Salesforce](https://callhippo.com/blog/general/voip-integrations-for-salesforce): Explore the best Salesforce VoIP integration to enhance agent efficiency, deliver personalized customer support, and promote quality assurance of your business. - [How To Call Kenya From USA?](https://callhippo.com/blog/general/call-kenya-from-usa): Learn how to call Kenya from the USA with ease using international dialing codes. Master the process and explore popular area codes. - [10 Best Client Management Software in 2025](https://callhippo.com/blog/general/best-client-management-software): Streamline client information to strengthen customer relationships using client management software. Discover the best client management systems here. - [Top 5 Automated Calling Service Providers For Your Business](https://callhippo.com/blog/general/automated-calling-services): Automated calling service providers can automate workflows and increase efficiency. Read on to learn about the top 5 automated calling service providers. - [5 Best White Label VoIP Providers in 2025](https://callhippo.com/blog/general/white-label-voip-providers): Explore the top 5 white label VoIP providers in 2025, offering customizable telecommunication solutions, key features, pros, and cons. - [6 Best VoIP for Call Center in 2025 And Reasons to choose](https://callhippo.com/blog/general/voip-for-call-center): Explore the best VoIP for call center along with their features, pros, and cons. Elevate your customer service quality & gain a leading edge. - [What Is Call Listening? The Ultimate Guide](https://callhippo.com/blog/general/what-is-call-listening): Learn all about call listening to know its definition, benefits, and importance. Check out the techniques and best practices of call listening. - [7 Best Call Center Scheduling Software Solutions in 2025](https://callhippo.com/blog/general/call-center-scheduling-software): Explore the best call center scheduling software along with its features, pros, cons, and pricing. Check how you can plan optimal workforce allocation. - [How To Call Taiwan From US: A Comprehensive Guide](https://callhippo.com/blog/general/call-taiwan-from-us): Learn how to call Taiwan from the US in 4 easy steps. Explore popular Taiwan area codes for effortless calling to Portugal from the US. - [Top 7 Small Business Phone Plans: Review & Comparison](https://callhippo.com/blog/general/small-business-phone-plan): Looking for the best small business phone plans? Check out our curated list. Find the pros, cons, and pricing of these business phones - [What is Omnichannel Customer Service? 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Learn how to choose the right provider & implement winning strategies for exceptional customer support. - [What Is Contact Center Experience? Best Practices To Implement](https://callhippo.com/blog/general/contact-center-experience): Learn about meaning of contact center experience. Read this guide to know about the best pratices to improve your contact center experience. - [Top 7 Texting App for Computer In 2025](https://callhippo.com/blog/general/text-app-for-pc): Discover the top 7 texting app for computer in 2025, streamlining SMS and MMS communication seamlessly. Explore diverse features. - [How To Call Ukraine From USA - A Step-by-Step Guide](https://callhippo.com/blog/general/call-ukraine-from-us): Learn how to call Ukraine from the US in 4 easy steps. Explore popular Ukraine area codes for effortless calling to Ukraine from US. - [Is Google Voice HIPAA Compliant & Safe for Healthcare Use?](https://callhippo.com/blog/general/is-google-voice-hipaa-compliant): Explore is Google Voice HIPAA Compliant and safe for Healthcare use? Understand the benefits of CallHippo over Google Voice. - [What Is the Best Time To Call Philippines?](https://callhippo.com/blog/general/best-time-to-call-philippines): The best time to call the Philippines. Understand the main time zones of the Philippines to determine the ideal time to call. - [PBX Phone System Cost: Everything You Need To Know](https://callhippo.com/blog/general/pbx-phone-system-cost): Explore PBX phone system costs, factors influencing pricing, and top PBX system providers. It also includes FAQs to make informed communication infrastructure decisions. - [What Is a Hunt Group and How Does it Work?](https://callhippo.com/blog/general/what-is-a-hunt-group): Learn about the hunt group and its working. Compare the difference between hunt groups vs. ring groups and explore the types of hunt groups. - [How To Call Portugal From US? [4 Simple Steps]](https://callhippo.com/blog/general/call-portugal-from-us): Learn how to call Portugal from the US in 4 easy steps. Explore popular Portugal area codes for effortless calling to Portugal from US. - [How to Get a Free Internet Phone Number?](https://callhippo.com/blog/general/how-to-get-a-free-internet-phone-number): Learn How to Get a Free Internet Phone Number and explore 5 different providers for better understanding. And know why to choose CallHippo. - [How To Call UK From Ireland Mobile & Landline?](https://callhippo.com/blog/general/call-uk-from-ireland): Learn how to call UK from Ireland using mobile and landline. Explore popular UK area codes to make local calls without any hassle. - [10 Best Cold Calling Software For Lead Generation](https://callhippo.com/blog/general/cold-calling-software): Learn about the top 10 cold calling software tools for lead generation today! Improve company's sales teams' efficiency & productivity easily - [What Is Direct Inward Dialing (DID) & How Does DID Call Center Work?](https://callhippo.com/blog/general/what-is-direct-inward-dialing): Learn about direct inward dialing and how it can help your business improve customer experience. Explore the pros and cons of DID. - [How to Call Qatar from the USA in 3 Simple Steps?](https://callhippo.com/blog/general/call-qatar-from-usa): Learn how to call Qatar from USA with this guide. Make seamless connections to Qatar from USA using proper dialing method for landline and mobile. - [Auto Dialer vs. Predictive Dialer: What’s the Difference?](https://callhippo.com/blog/general/auto-dialer-vs-predictive-dialer): Learn about the key differences between predictive dialers vs. auto dialers. Explore its pros and cons, and discover which one is the best for you. - [What Is Intelligent Call Routing & How Does It Work?](https://callhippo.com/blog/general/intelligent-call-routing): Learn how intelligent call routing can help improve business communications and how does it works. Explain the types and benefits of intelligent call routing. - [Hosted PBX Vs. SIP Trunking : Which one is best for your business?](https://callhippo.com/blog/general/hosted-pbx-vs-sip-trunking): Learn about the key differences between hosted PBX and SIP trunking. Explore its pros and cons, and discover which one is the best for you. - [6 Apps to Get Free Numbers for Texts [2025 Guide]](https://callhippo.com/blog/general/how-to-get-a-free-number-to-text): Find the best apps to get a free texting number. Compare top tools like Google Voice, TextNow & more. Learn their features, pros, and cons. - [How To Call Argentina From the U.S.?](https://callhippo.com/blog/general/call-argentina-from-us): Learn how to call Argentina from USA and connect seamlessly with your customers using the right Argentina area code. - [What is a Call Center SaaS? [Top 10 Providers]](https://callhippo.com/blog/general/what-is-a-call-center-saas): Explore the features and benefits of call center SaaS and examine how you can leverage them to enhance your customer support quality and agent productivity. - [How To Call Austria from the U.S.?](https://callhippo.com/blog/general/call-austria-from-the-us): Learn how to call Austria using a landline or mobile phone from the US in 4 simple steps. Explore common Austria area codes for quick dialing. - [Top 10 HIPAA Compliant Texting Apps for 2025](https://callhippo.com/blog/general/hipaa-compliant-texting): Explore the HIPAA compliant texting app that helps healthcare providers promote an effective patient communication while securing information - [VoIP for Law Firms: Top 9 Providers in 2025](https://callhippo.com/blog/general/voip-for-law-firms): Looking for the top VoIP for law firms? Check out our curated list. Find the pros & cons, features, and pricing of these phone system. - [How To Call Romania From the US? [4-Step Guide]](https://callhippo.com/blog/general/call-romania-from-us): Learn how to call Romania using a landline or mobile phone from the US in 4 simple steps. Explore common Romania area codes for quick dialing. - [10 Best VoIP Apps for iPhone](https://callhippo.com/blog/general/best-voip-apps-for-iphone): Looking for a VoIP app for iPhone to communicate with stakeholders on the go at an affordable rate? Find 10 best VoIP apps for iPhone here. - [What Is The Best Time to Call China? [From Different Countries]](https://callhippo.com/blog/general/best-time-to-call-china): Want to know what is the best time to call China? Read this blog and understand when to call China from different countries. - [How to Implement WhatsApp VoIP? A Step-by-Step Guide](https://callhippo.com/blog/general/whatsapp-voip): Learn how to implement WhatsApp VoIP. Explore the features of WhatsApp VoIP and the advantages of using WhatsApp VoIP for business. - [7 Best 3-way Calling Apps in 2024](https://callhippo.com/blog/general/best-3-way-calling-apps): Want to expedite decision making and ensure real-time collaboration among key stakeholders! Rely on 3-way phone app. Discover the top 3-way calling apps here. - [What Is the Best Time To Call Italy? From Different Countries](https://callhippo.com/blog/general/best-time-to-call-italy): Want to know what is the best time to call Italy? Read this blog and understand when to call Italy from different countries. - [How to Transfer a Call on an Office Phone?](https://callhippo.com/blog/general/how-to-transfer-a-call-on-an-office-phone): Learn all about call transfers and its types. Find out how to transfer a call on an office phone system with CallHippo and its advantages. - [How To Call Dominican Republic From The US? - 3 Simple Steps](https://callhippo.com/blog/general/call-dominican-republic-from-us): Learn how to call the Dominican Republic from the US in 3 easy steps. Find out common Dominican Republic area codes for making international calls. - [7 Best Second Phone Number Apps for iPhone in 2025](https://callhippo.com/blog/general/second-phone-number-apps-for-iphone): Effectively safeguard your privacy by separating your business and personal phone numbers. Read on to find the best second number on iPhone apps. - [HIPAA Compliant VoIP: What It is and Best Providers](https://callhippo.com/blog/general/hipaa-compliant-voip): Understand the importance of HIPPA compliance and its rules. Find out the top HIPAA compliant voip phone system for your organization. - [How To Call Belgium From the US? A Detailed Guide](https://callhippo.com/blog/general/call-belgium-from-us): Learn how to call Belgium from the US in 4 simple steps. Check out common Belgium area codes to increase engagement with customers. - [Top 10 USA SIP Trunk Providers](https://callhippo.com/blog/general/usa-sip-trunk-providers): Want to reduce communication cost and enhance customer experience of your US business? US SIP trunk providers can help. Find 10 best VoIP trunk providers here. - [How to Call Vietnam from the US? 4-Step Guide](https://callhippo.com/blog/general/call-vietnam-from-us): Learn how to call Vietnam from the US in 4 simple steps. Check out common Vietnam area codes to directly connect with your prospects and customers. - [7 Best WhatsApp Business API Providers in 2025](https://callhippo.com/blog/general/best-whatsapp-business-api-providers): Optimize communication with top WhatsApp Business API providers. Boost customer engagement through user-friendly interfaces. Choose wisely! - [What is Voice Analytics? How It Works, Benefits & Top 7 Providers](https://callhippo.com/blog/general/what-is-voice-analytics): Revolutionize customer experience with voice analytics software’ data-driven customer interaction insights. Check out its benefits and top 7 providers. - [How To Call Poland From the US? | Try for Free](https://callhippo.com/blog/general/call-poland-from-us-free): Learn how to call Poland from the US in four simple steps. Also, learn the popular Poland codes for better call connectivity. - [Predictive Dialer vs. Progressive Dialer: Which One Is Right for You?](https://callhippo.com/blog/general/predictive-dialer-vs-progressive-dialer): Read the blog to explore the defining aspects of a predictive dialer vs. a progressive dialer and choose the appropriate one for your outbound campaigns. - [How To Call USA From Qatar?](https://callhippo.com/blog/general/call-usa-from-qatar): Learn how to call USA from Qatar in 4 simple steps. Learn popular area codes of USA for better call connectivity. - [8 Best Free and Open Source Call Center Software](https://callhippo.com/blog/general/free-call-center-software): Explore top free call center software solutions to minimize communication costs, elevate customer service quality, and improve productivity. - [9 Best WiFi Texting Apps for Android, iOS, and PC in 2025](https://callhippo.com/blog/general/wifi-texting-apps): WiFi texting apps allow users to send messages over wireless networks rather than standard cellular networks. Explore the top apps. - [How to Get a Business Line for a Cell Phone?](https://callhippo.com/blog/general/business-line-for-cell-phone): Learn how you can add a business line to your cell phone in simple steps. Check out the benefits of having a business phone line and features to consider. - [What Is the Best Time To Call Canada?](https://callhippo.com/blog/general/best-time-to-call-canada): Learn the best time to call Canada from different time zones and improve your call connectivity rate. - [How To Get A Virtual Business Address and Phone Number Free?](https://callhippo.com/blog/general/virtual-business-address-and-phone-number-free): Discover methods to secure a free virtual business address and phone number, enhancing your company's professional image and communication efficiency. - [12 Best Real Estate Software for Agents](https://callhippo.com/blog/general/real-estate-software-for-agents): Real estate software for agents transforms operations by delivering customized solutions. Discover all about the top 12 real estate software in this blog. - [Call Center Software Cost - Factors & Top Providers](https://callhippo.com/blog/general/call-center-software-cost): Various factors affect the call center software cost, and organizations need to choose the best platform. Read on to know all about call center software costs. - [10 Best Dental Phone Systems in 2025](https://callhippo.com/blog/general/dental-phone-systems): Want to improve patient management while maintaining care quality? Dental phone systems can help. Find the 7 best dental office phone systems here. - [13 Must-Have Business Phone System Features in 2025](https://callhippo.com/blog/general/business-phone-system-features): Power dialer, IVR, call recording, sticky agent, call forwarding, etc. are the top business phone system features you must consider. - [Top 15 Call Center Software Features for 2025](https://callhippo.com/blog/general/call-center-software-features): 1. Interactive Voice Response(IVR) · 2. Call Recording · 3. Call Barging · 4. DID Routing · 5. Call Monitoring · 6. Automatic Call Distributor - [Working in a Call Center: Everything You Need To Know Before Starting](https://callhippo.com/blog/general/working-in-a-call-center): Call centers play a significant role in today's business landscape. Explore strategies for excelling in this dynamic business with this blog. - [Comprehensive Guide to Call Center Dialers: Top Picks for 2025](https://callhippo.com/blog/general/call-center-dialer): Improve agent performance with 2025 ’s top call center dialer software, save time on manual dialing, and scale your customer outreach faster. - [How Much Does a Business Phone Line Cost?](https://callhippo.com/blog/general/business-phone-system-cost): Find the cost of business phone systems, including VoIP, landlines, and cloud options, to find the right solution for your budget & communication needs. - [How to Get Germany Number for WhatsApp Free?](https://callhippo.com/blog/general/how-to-get-germany-number-for-whatsapp-free): Learn How to Get Germany Number for WhatsApp for Free. Understand how CallHippo can provide free virtual phone system for Germany. - [Top 7 Real Estate Dialers in 2025](https://callhippo.com/blog/general/real-estate-dialers): Find the ideal real estate dialer to grow your business in 2025. Compare tools, boost your outreach, and close deals faster with smarter calling. - [Call Center Pricing: Understanding The Costs Of Outsourcing](https://callhippo.com/blog/general/call-center-pricing): Learn about the costs of outsourcing call centers, including pricing models, and the differences between cloud and on-premises solutions. - [How to Get a Custom Phone Number? [Top 13 Providers]](https://callhippo.com/blog/general/custom-phone-number): Get a custom phone number that boosts your brand. Explore benefits, search methods, and the best providers for personalized phone numbers. - [What is Teleconferencing? Definition, Types, and Benefits](https://callhippo.com/blog/general/what-is-teleconferencing): Teleconferencing is a technology that allows meetings with people not physically present. Read on to explore what teleconferencing is and its benefits. - [9 Best Customer Service Automation Software in 2025](https://callhippo.com/blog/general/best-customer-service-automation-software): Want to efficiently manage customer queries and increase customer satisfaction? Leverage these 9 best customer service automation software. - [How Much Does VoIP Cost? VoIP Pricing Structures Explained](https://callhippo.com/blog/general/voip-cost): Learn how much VoIP cost and what are the factors that affect pricing structures. Find out why CallHippo is the best VoIP in the market. - [How To Call Saudi Arabia From the US Free?](https://callhippo.com/blog/general/call-saudi-arabia-from-the-us-free): Learn how to call Saudi Arabia from the US Free in 4 simple steps. Explore different Saudi Arabia area codes to make calls efficiently. - [Remote Phone Systems: A Complete Guide](https://callhippo.com/blog/general/remote-phone-systems): Find the top remote phone systems to empower your distributed workforce. Compare leading remote office phone systems based on features, pricing, pros, & cons. - [How to Get a Grasshopper Virtual Phone? (Is It Advisable?)](https://callhippo.com/blog/general/grasshopper-virtual-phone): Learn how to get a Grasshopper virtual phone and its challenges. Also, compare CallHippo vs. Grasshopper to make the right choice. - [13 Best Call Management Systems For Business in 2025](https://callhippo.com/blog/general/call-management-systems-for-business): Check out 13 best call management systems to improve your calling process. Compare the platforms, its features, and pros and cons to make an informed decision. - [How To Call China From Australia? [4 Simple Steps]](https://callhippo.com/blog/general/call-china-from-australia): Calling a China mobile number is a simple and straightforward process. Learn four easy steps to call China from Australia and popular China area codes. - [How to Call the Netherlands from the US?](https://callhippo.com/blog/general/call-the-netherlands-from-the-us): Learn the easy steps on how to call the Netherlands from the US with our comprehensive guide. Discover cost-effective options and international dialing codes. - [15 Tools for Remote Teams To Improve Productivity](https://callhippo.com/blog/general/tools-for-remote-teams): Want to increase your remote team’s efficiency and improve overall productivity? Leverage these top 15 tools for remote teams to gain an edge. - [Automated Outbound Calls: Tactics to Improve Outbound Calls](https://callhippo.com/blog/general/automated-outbound-calls): Discover effective tactics for improving automated outbound calls. Enhance customer interactions and boost campaign success. - [Sales Call Reporting: Elements, Examples and Benefits](https://callhippo.com/blog/general/sales-call-reporting): Learn about sales call reports with free templates, examples, and best practices. Explore the fields to include in a sales report and find tips to create one. - [How to Call Ghana From the US?](https://callhippo.com/blog/general/call-ghana-from-the-us): Read on to explore how to call Ghana from US using different methods like mobile numbers, calling cards, internet, and landline, and the costs involved. - [What Is The Best Time to Call Australia? [From Different Countries]](https://callhippo.com/blog/general/best-time-to-call-australia): Want to know what is the best time to call Australia? Check out the blog and understand the time differences for calling Australia from different countries. - [Power Dialer Pricing: Maximizing Value for Your Investment](https://callhippo.com/blog/general/power-dialer-pricing): All about power dialer pricing and factors related to it. Explore types of power dialers and find out why CallHippo is the ideal power dialer - [Can You Have Two Phone Numbers on One Phone? Explained](https://callhippo.com/blog/general/2-phone-numbers-on-one-phone): Learn how to get 2 phone numbers on one device. Check out 5 different methods of getting two phone numbers on your device. - [11 Best Video Conferencing Software in 2025](https://callhippo.com/blog/general/video-conferencing-software): Improve team collaboration and communication with top-notch video conferencing software. Explore the best video conferencing platforms in this blog. - [How to Call Thailand From US [steps + methods]](https://callhippo.com/blog/general/call-thailand-from-us): Learn how to call Thailand from the US using a landline, mobile, or VoIP. Includes dialing steps, area codes, and the best time to call. - [What Is the Best Time to Call UK?](https://callhippo.com/blog/general/best-time-to-call-uk): Want to know what is the best time to call UK? Check out the blog and understand different time differences for calling UK in different tme zones. - [How to Call Iceland from the US? [Using +354 Country Code]](https://callhippo.com/blog/general/call-iceland-from-us): Learn how to call Iceland from the USA in two different ways. Find out the best time to Call Iceland considering different time zones. - [10+ Auto Attendant Script Examples [Free Templates]](https://callhippo.com/blog/general/auto-attendant-script-examples): Learn tricks for building auto attendant scripts. Check out 10+ auto attendant script examples and templates for effective communication. - [10 Best Business Texting Apps for 2025: Features, Pros, and Cons](https://callhippo.com/blog/general/business-texting-apps): Find top business texting apps to enhance communication, and simplify operations for your company. Get features that fit your needs! - [What Is the Best Time to Call India?](https://callhippo.com/blog/general/best-time-to-call-india): Want to know what is the best time to call India? Check out the blog and understand different time differences for calling India from different countries. - [What is a VoIP Number & How Does It Work?](https://callhippo.com/blog/general/voip-number): Learn more about what is a VoIP number, how it works, and how to get a VoIP phone number for your business in 2024. - [Recruitment CRM | Best CRM Software for Recruiters](https://callhippo.com/blog/general/recruitment-crm): When it comes down to choosing the best recruitment CRM software, it becomes quite challenging. Discover all about it in detail with this blog. - [UAE Phone Number Example With Calling Codes: A Complete Guide](https://callhippo.com/blog/general/uae-phone-number-example): Want to make an international call to UAE but are confused about UAE number format? Refer to this guide for UAE phone number format and lower call costs! - [How to Call China from India? The Step-by-Step Process](https://callhippo.com/blog/general/call-china-from-india): It is important to follow the right steps and know the best time to call China from India. Read on to learn the steps to make calls to China from India. - [How to Call Malaysia From US? [3 Different Ways]](https://callhippo.com/blog/general/call-malaysia-from-us): Learn how to call Malaysia from the US. Explore the steps, different ways to call, the best time to call, and major Malaysia area codes. - [How To Call China From Canada - 3 Easy Steps](https://callhippo.com/blog/general/call-china-from-canada): Learn how to call China from Canada in simple steps. Explore popular China area codes for calling and find the best time to call China from Canada. - [Top 11 Sales Apps to Supercharge Your Profits](https://callhippo.com/blog/general/best-sales-apps): Want to streamline sales process? Find 11 best sales apps to communicate seamlessly, automate operational tasks, and convert leads. - [7 Leading Call Center Software for Healthcare](https://callhippo.com/blog/general/call-center-software-for-healthcare): Discover top call center software for healthcare providers: Streamline operations and boost efficiency with these leading solutions. - [How To Call China From UK - 4 Easy Steps](https://callhippo.com/blog/general/call-china-from-uk): Read this guide to learn how to call China from the UK in 4 simple steps. Start making hassle-free connections today with our expert guidance. - [800 Area Code: Everything You Need to Know](https://callhippo.com/blog/general/800-area-code): What is 800 area code number? Check out its working and benefits. Find out how you get an 800 phone code and how to choose the best one. - [How to Call Malaysia from Singapore?](https://callhippo.com/blog/general/call-malaysia-from-singapore): Learn to call Malaysia from Singapore – dialing tips for mobile and landline calls. Stay connected effortlessly with our guide. - [How to Get a Business Phone Number Free?](https://callhippo.com/blog/general/how-to-get-a-business-phone-number-free): A business phone number increases the trust and credibility among customers. Now understand how to get a business phone number free. - [Mastering Call Deflection: Smart Strategies to Enhance Customer Experience](https://callhippo.com/blog/general/call-deflection): Find out smart strategies to enhance customer experience through call deflection. Boost efficiency and leverage advanced tools for seamless implementation. - [Nigeria Phone Number Example [With Country Code]](https://callhippo.com/blog/general/nigeria-phone-number-example): Want to understand Nigeria phone number format to call Nigeria? Find the process of calling Nigeria, the Nigeria phone number example, and the necessary codes. - [Discover the Top International Call Forwarding Apps for 2024](https://callhippo.com/blog/general/international-call-forwarding-apps): Explore the 11 best international call forwarding apps for seamless communication on Android & iPhone. Enhance connectivity, manage calls, and stay accessible. - [How To Call Australia From UK? [List of Top Providers]](https://callhippo.com/blog/general/call-australia-from-uk): Learn how to call Australia from UK. Find out the best time to call Australia and list of top 5 virtual phone system providers. - [The Ultimate Guide to Calling Mexico from Canada](https://callhippo.com/blog/general/call-mexico-from-canada): Learn how to call Mexico from Canada with easy steps. Discover cost-effective methods, dialing sequences, and tips for seamless international communication. - [How To Set Up A Conference Call? [6 Easy Steps]](https://callhippo.com/blog/general/how-to-setup-a-conference-call): Learn how to set up a conference call on your Android and iPhone. Check out its benefits and understand its do’s and don’ts. - [VoIP for PC/Computer : Top 11 Desktop VoIP Phones in 2025](https://callhippo.com/blog/general/voip-for-pc): Explore the top 11 VoIP for PC phones of 2025. Elevate desktop VoIP phone communication with crystal-clear calls and seamless collaboration. - [How to Call Dubai from USA?](https://callhippo.com/blog/general/call-dubai-from-usa): Wondering how to call Dubai from the US? Learn the step-by-step process for calling the UAE and find out how to make affordable international calls. - [What is Call Transcription? Benefits, Challenges, and Solutions](https://callhippo.com/blog/general/call-transcription): Learn about Call Transcription, along with its key benefits, and streamline your communication with the top 5 transcription software in 2024. - [How to Call 1800 Number from Overseas? A Complete Guide](https://callhippo.com/blog/general/how-to-call-an-1800-number-from-overseas): Calling a 1800 number from overseas isn’t always free. Discover the right dialing process, charges involved, and tips to connect successfully. - [10 Best VoIP Routers For Your Business](https://callhippo.com/blog/general/voip-router): Choosing the best VoIP router matters. Explore the finest models with QoS, security, and advanced features for uninterrupted, high-quality business calls. - [What Is Cloud Calling and How Does it Work?](https://callhippo.com/blog/general/what-is-cloud-calling): Searching for robust cloud calling providers to make high-quality calls at affordable rates? Check out this list of the top 7 cloud-calling system providers! - [How to Get an Asia Phone Number?](https://callhippo.com/blog/general/how-to-get-an-asia-phone-number): Learn how to obtain an Asian phone number. Explore a detailed list of Asian country codes for seamless communication and global connectivity. - [11 Best VoIP Apps for Android in 2025](https://callhippo.com/blog/general/voip-apps-for-android): Looking for a VoIP app for Android to collaborate with teams and communicate with customers? Find 11 best VoIP mobile apps for Android you can rely upon. - [Call Center Scheduling: Meaning, Tips, and Software Solutions](https://callhippo.com/blog/general/call-center-scheduling): Learn everything about call center scheduling in this detailed guide. Explore the top call center scheduling software, along with tips to find the best one. - [Simless Phone Number: How to Call Without a SIM Card?](https://callhippo.com/blog/general/how-to-call-without-sim-card): Learn how to make calls without a SIM card. Read about the benefits of SIMless phone numbers. Also, find the top 5 SIM-less number providers. - [What is Human Resource Planning (HRP)?: Process, Benefits, and Examples](https://callhippo.com/blog/general/human-resource-planning): Human resources planning helps businesses forecast human capital demand and work out strategies for optimal allocation of resources, hiring, and training. - [How To Get a Temporary Phone Number? Top 7 Providers](https://callhippo.com/blog/general/get-a-temporary-phone-number): Get a temporary phone number in the US for privacy. Ideal for online ads, OTP verification, and more. Discover top providers and secure your number now! - [What Is IP Telephony and How Does It Benefit Businesses?](https://callhippo.com/blog/general/ip-telephony): IP telephony refers to telephone communications over IP networks, such as the Internet. Find out how IP telephony works and how it differs from VoIP. - [Germany Phone Number Example [With Calling Codes & Area Codes]](https://callhippo.com/blog/general/germany-phone-number-example): Learn how to call Germany efficiently and Germany phone number formats. Find phone numbers, dialing codes, and cost-effective options for international calls. Discover free calling methods. - [The A to Z of Indian Phone Number Format](https://callhippo.com/blog/general/indian-phone-number-format): Want to understand Indian phone number format? Find the process of calling India, the Indian phone number example, and the necessary codes. - [How to Call China from US?](https://callhippo.com/blog/general/call-china-from-us): Learn how to call China from US to expand your customer base. Know the step-by-step process to dial China from the US and start making calls. - [Phone Number Masking: A Comprehensive Guide For Beginners](https://callhippo.com/blog/general/phone-number-masking): Learn everything about phone number masking, a technique that strengthens privacy by using proxy phone numbers during calls to conceal the actual phone numbers - [What Is A Hosted Contact Center? Benefits, Differences & Consideration Factors ](https://callhippo.com/blog/callcenter/hosted-contact-center): A hosted contact center works on cloud technology and streamlines communication for businesses. Learn more about hosted centers and their key benefits. - [How to get free US number for WhatsApp in Nigeria?](https://callhippo.com/blog/general/how-to-get-free-us-number-for-whatsapp-in-nigeria): Do you want a free US number for WhatsApp in Nigeria? Discover how to get a free american number for whatsapp in Nigeria in simple steps. - [How to Call Nigeria from USA? | 3 Methods Explained](https://callhippo.com/blog/general/call-nigeria-from-usa): Wondering how to call Nigeria from USA and which best time to call? Learn 3 ways to dial Nigeria & the cheapest way to call Nigeria from USA - [How To Call Sweden From The US? [A Detailed Guide]](https://callhippo.com/blog/general/call-sweden-from-us): Learn how to call Sweden from the USA. Discover the best time to call, phone codes, and top virtual phone system providers. Simplify your communication! - [Mexico Phone Number Format & Calling Code Guide](https://callhippo.com/blog/general/mexico-phone-number-format): Learn the correct Mexico phone number format with examples. Understand country code +52, area codes, and how to dial mobile and landline numbers. - [How To Call New Zealand From Australia? [Step-By-Step Guide]](https://callhippo.com/blog/general/call-new-zealand-from-australia): Learn how to call New Zealand from Australia. Discover the best time to call, phone codes, and top virtual phone system providers. - [Google Voice Not Working: 9 Common Issues With Google Voice](https://callhippo.com/blog/general/google-voice-not-working): Find the 9 common issues, why google voice not working and learn how to overcome them. Try CallHippo to efficiently manage communication. - [Australian Phone Number Example [With Country Code]](https://callhippo.com/blog/general/australian-phone-number-format): Learn the Australian phone number format with real examples. Discover country code +61, area codes, and how to dial Australian numbers from abroad. - [10 Best Enterprise CRM Software in 2025](https://callhippo.com/blog/general/enterprise-crm-software): Enterprise CRM software can increase productivity, increase automation and save time. Learn about the best CRM solutions in 2025 for your organization. - [5 Minutes Guide to New Zealand Phone Number Format](https://callhippo.com/blog/general/new-zealand-phone-number-format): Learn the correct New Zealand phone number format in just 5 minutes! Follow our guide & never get confused with NZ phone number format again - [France Phone Number Examples: Area and Country Code](https://callhippo.com/blog/general/france-phone-number-exapmle): Understand the France phone number format with real examples. Learn the correct country and area codes to make seamless local and international calls. - [14 Best Call Center Phone Systems in 2025](https://callhippo.com/blog/general/call-center-phone-systems): Evaluate top call center phone systems and their pros and cons. Learn how to choose the right phone system for call centers to enhance customer experience. - [833 Area Code Guide: Toll-Free, Scams, and How to Get One](https://callhippo.com/blog/general/833-area-code): Discover the significance of the 833 area code and its toll-free benefits. Learn how to dial the 833 area code seamlessly from your location with easy steps. - [3 Simple Methods to Call France from Canada](https://callhippo.com/blog/general/call-france-from-canada): To call France from Canada, dial the exit code of Canada (011) and the ISD code of France (33), followed by the area code and the phone number - [How to Use Google Voice in Canada: Limitations and How CallHippo Can Help](https://callhippo.com/blog/general/how-to-use-google-voice-in-canada): Discover the limitations of using Google Voice in Canada and learn about the best alternatives available. Make free calls and texts with ease - [VoIP vs. Landline: Differences, Pros & Cons, And More](https://callhippo.com/blog/general/voip-vs-landline): Learn the key differences between VoIP and Landline phone systems. Explore the advantages, disadvantages, and key factors for choosing the best VoIP. - [13 Best Cloud Phone Systems for UK Businesses in 2025](https://callhippo.com/blog/general/cloud-phone-systems-for-uk-businesses): Looking for the top UK cloud phone systems? Check out our curated list. Find the USPs, pros & cons, features, and pricing of these best cloud phone systems. - [5 Ways On How To Get a Free UK Number from Any Country?](https://callhippo.com/blog/general/how-to-get-a-free-uk-number): Having a local phone number helps businesses gain customers’ trust. Read this blog to understand how to get a free UK number from any country - [Call Center Technology: 5+ Best Solutions & Key Benefits](https://callhippo.com/blog/general/call-center-technology): Learn about call center technology and explore 5 different tools. Understand the features and emerging trends to make an informed decision. - [What Is VoIP Texting? How It Works And Key Features](https://callhippo.com/blog/general/what-is-voip-texting): Enhance business communication with VoIP texting. Uncover the benefits and features of VoIP text messaging to increase customer engagement. - [8 Best Free CRM Software: Elevate Your Business to New Heights](https://callhippo.com/blog/general/free-crm-software): Searching for an efficient free CRM software to manage customer relationships? Check out this list of the best free CRM software you can rely on! - [RingCentral Pricing And Plans: A Complete Overview](https://callhippo.com/blog/general/ringcentral-pricing-and-plans): Learn about RingCentral pricing and plans to compare it with different platforms. Understand different plans, its offering and features. - [How to Forward a Voicemail on Landline, Mobile and Computers?](https://callhippo.com/blog/general/how-to-forward-a-voicemail): Learn how to forward a voicemail message to another person or device with our step-by-step guide. Never miss an important message again! - [How To Get A Canadian Phone Number Free From Any Country?](https://callhippo.com/blog/general/how-to-get-a-canadian-phone-number-free): Looking for a free Canadian phone number app? Discover how to get a Canadian phone number free with our step-by-step guide - [How to Get WhatsApp Business API? A Complete Guide](https://callhippo.com/blog/general/whatsapp-business-api): Learn about WhatsApp API and understand how its integration can help you leverage it to connect with customers. Get started with WhatsApp API & start engaging. - [Top UK VoIP Providers: Choosing the Best for Your Business](https://callhippo.com/blog/general/uk-voip-providers): Discover the best UK VoIP providers for your business. Compare features, pricing, and benefits to find the perfect solution for high-quality, cost-effective calls. - [AI Call Centers: Revolutionizing Customer Service](https://callhippo.com/blog/general/ai-call-center): The use of artificial intelligence in AI call centers can enhance operational efficiency. Read on to learn more about its uses, types, and benefits. - [How to Call Europe from the US? [Different Ways Explained]](https://callhippo.com/blog/general/how-to-call-europe-from-the-us): Wondering how to call Europe from the US? Find multiple ways to dial to Europe & the most cost-effective VoIP service to call Europe from US. - [Top 14 Real Estate Phone Systems in 2025](https://callhippo.com/blog/general/real-estate-phone-systems): Want to enhance your communication capabilities? Get a virtual phone system for your real estate business now! Check out the top 14 real estate phone systems. - [10 Best Small Business Phone Services in 2025](https://callhippo.com/blog/general/small-business-phone-services): Are you looking to streamline your business communication? Here's the list of the top 10 best small business phone services. - [25+ Best Customer Service Tips to Drive Better Customer Experience](https://callhippo.com/blog/general/customer-service-tips): Discover 25+ effective customer service tips to boost customer experience. Learn the secrets to success and watch your business grow. - [How To Get UK Number for WhatsApp?](https://callhippo.com/blog/general/how-to-get-uk-number-for-whatsapp): Learn how to get UK number for WhatsApp in just 5 easy steps! Our guide will show you how to set up a UK WhatsApp number with ease. - [5 Best Practices for Call Center Management: Trends & Top Providers](https://callhippo.com/blog/general/call-center-management): Discover top call center management strategies, assessment methods, best practices, and 5 leading software solutions in our guide. - [13 Best VoIP Phone Systems For Schools In 2025](https://callhippo.com/blog/general/voip-phone-systems-for-schools): Choose from the 13 best voip solutions for schools that provide services to private schools of all sizes and budgets here. Compare features, pros and cons to choose the best for your business. - [How to Get a Vanity Phone Number?](https://callhippo.com/blog/general/how-to-get-a-vanity-phone-number): Know the benefits of a vanity phone number for business, including improved brand recognition, easy customer service, and enhanced ROI. Learn how to get one! - [How To Call Ireland From US? - 4 Simple Steps](https://callhippo.com/blog/general/how-to-call-ireland-from-the-usa): Learn how to call Ireland from the USA in just 4 easy steps. Our guide makes international calling hassle-free and accessible for everyone. - [Call Center Monitoring: Best Practices & 6 Providers](https://callhippo.com/blog/general/call-center-monitoring): Discover expert tips for call center monitoring and compare top 6 call center monitoring software in our comprehensive guide. - [How To Reduce Customer Churn: 11 Tips & Strategies](https://callhippo.com/blog/general/reduce-customer-churn): Learn effective strategies to reduce customer churn and improve retention rates. Explore 11 practical tips to keep your customers loyal to your company. - [Top 9 Hotel Phone System Providers [With Pros & Cons]](https://callhippo.com/blog/general/how-to-get-a-hotel-phone-system): Hotel phone systems are crucial for the success of hotels. List of the top 9 hotel phone service providers will help you pick the right telephone system. - [Top 11 Restaurant Phone Systems in 2025](https://callhippo.com/blog/general/restaurant-phone-systems): Choose from the 11 best restaurant phone system that caters to restaurants of all sizes and budgets here. Compare features, pros and cons to choose the best for your business. - [9 Proven Strategies on How To Get Clients for Call Centers](https://callhippo.com/blog/general/how-to-get-clients-for-call-center): Discover effective strategies on how to get clients for call centers . With these professional tips, grow your call center's clientele. - [What Is ISDN And How Does It Work?](https://callhippo.com/blog/general/what-is-isdn-and-how-does-it-work): Check out our comprehensive guide to understand what is ISDN (integrated services digital network) and find its advanced alternatives. - [How to Call Turkey from US?](https://callhippo.com/blog/general/how-to-call-turkey-from-the-us): Wondering how to call Turkey from the US? Check out our guide to calling Turkey from US to instantly reduce your international calling costs. - [Difference Between BPO and Call Center Operations [BPO vs Call Center]](https://callhippo.com/blog/general/difference-between-bpo-and-call-center): Confused as to what is the difference between BPO and a call center? This blog will provide a complete understanding of BPO and call center. - [What is Multichannel Contact Center? Top 6 Providers](https://callhippo.com/blog/general/free-multichannel-contact-center): Multichannel contact center facilitates seamless multichannel customer service. Check out our in-depth guide. Find the top 6 providers you can rely on. - [12 Best Hospital Phone System For Your Organization In 2025](https://callhippo.com/blog/general/hospital-phone-system): Discover the best phone systems for hospitals that improve communication, boost efficiency, and elevate patient experience. Compare features, pricing, pros and cons. - [Top 10+ Call Centers in Houston, TX](https://callhippo.com/blog/general/call-centers-in-houston): Looking for reliable call centers in Houston? Browse our comprehensive list and find the perfect match for your business needs. - [Call Center Automation: Benefits, Types, Trends & Top Providers](https://callhippo.com/blog/general/call-center-automation): Our step-by-step guide will help you seamlessly implement call center automation, leading to increased efficiency and reduced costs. - [Top 15 BPO Companies In India In 2025](https://callhippo.com/blog/general/top-bpo-companies-in-india): Discover the top 15 BPO companies in India for 2025. Expertly ranked and compared to help you make an informed decision. Learn more now. - [13 Best Call Monitoring Software For 2025](https://callhippo.com/blog/general/call-monitoring-software): Check the top 13 call center monitoring software solutions to select the best fit for your business requirements and increase operational efficiency. - [12 Best Softphone Apps for Windows in 2025](https://callhippo.com/blog/general/softphone-apps-for-windows): Softphones for Windows is a must for modern companies. The Softphone app allows you to connect with customers without investing in IT infrastructure. - [Top 41 Call Centers in Toronto: Find the Best Solutions for Your Business](https://callhippo.com/blog/general/call-centers-in-toronto): Looking for call centers in Toronto? Here find the best solutions for your business needs. Enhance your customer experience today! - [15 Best Speech Analytics Software in 2025](https://callhippo.com/blog/general/speech-analytics-software): Speech analytics software can enhance efficiency and reduce customer churn. Compare the best speech analytics software and choose the best platform. - [How To Call Aruba From The US? [+297 Country Code]](https://callhippo.com/blog/general/call-aruba-from-the-us): Learn how to call Aruba from the US with our step-by-step guide. Avoid expensive charges and stay connected with your customers effortlessly. - [Changing Phone Number? Here’s Everything You Need to Know](https://callhippo.com/blog/general/how-to-change-phone-number): Learn how to change your phone number easily on iPhone, Android, or via your service provider. Follow the quick steps to update and stay connected. - [What Is A Call Parking? Benefits And How To Use It](https://callhippo.com/blog/general/what-is-a-call-parking): Call parking improves business communication with clients and boosts customer satisfaction. Learn about ways to park a call and utilize it to increase productivity - [VoIP Security Best Practices for Safe and Reliable Communications](https://callhippo.com/blog/general/voip-security-best-practices): Implement top VoIP security best practices to secure your system. Ensure safe and reliable communications for your business. - [How To Call Ireland From UK? Area Code, Tips & Best Time To Call](https://callhippo.com/blog/general/call-ireland-from-uk): Discover how to call Ireland from UK. Our step-by-step guide provides affordable options and dialing codes for hassle-free communication. - [Are Toll-free Numbers Free Internationally?](https://callhippo.com/blog/general/are-toll-free-numbers-free-internationally): Read on to learn about toll-free numbers and international calling capabilities. Find out if toll-free numbers are free for callers outside of their originating country. - [Call Center Reporting: A Comprehensive Guide](https://callhippo.com/blog/general/call-center-reporting): Learn the best practices and gain insights into call center reporting. Optimize call center operations and improve customer satisfaction with these tools. - [8 Best Virtual Receptionist Services In 2025 – How It Works & Benefits](https://callhippo.com/blog/general/best-virtual-receptionist-services): Discover the top virtual receptionist services for small businesses in 2025. Learn about their benefits and how to choose the right one for your needs. - [What is A Blended Call Center Solution? A Complete Guide](https://callhippo.com/blog/general/what-is-a-blended-call-center): A blended call center solution approach can optimize your contact center operations, providing a cost-effective and flexible solution for your business needs. - [Step-by-Step: How to Get a 1-800 Number for Your Business?](https://callhippo.com/blog/general/get-an-800-number): Getting an 800 number adds credibility to your business. Read our guide of How to Get a 1-800 Number for Your Business to remain competitive. - [What Is Phone Extension – All You Need to Know](https://callhippo.com/blog/general/what-is-a-phone-extension): Discover what a phone extension is, its key benefits, and learn how to set up and manage it to streamline your business communication effectively. - [Cloud Call Center Software - Features, Benefits & Top Providers](https://callhippo.com/blog/general/cloud-contact-center-solutions): Learn everything about cloud contact center solutions: features, benefits, and more. Explore the top 8 cloud contact solution providers in 2024. - [11 Best Toll Free Number Service Providers in 2025](https://callhippo.com/blog/general/toll-free-number-service-providers): With the increased use of toll-free numbers, choosing the best toll free number service providers is integral. Explore all about it in detail here! - [Unconditional Call Forwarding: How to Resolve Voice Forwarding Issue?](https://callhippo.com/blog/general/conditional-vs-unconditional-call-forwarding): Understand Call Forwarding Unconditional, fix forwarding issues, and learn key differences from conditional call forwarding in simple steps. - [All You Need To Know About Shared Phone Number](https://callhippo.com/blog/general/shared-phone-number): A shared phone number allows your team members to make and receive calls and text messages using a single number through a web and mobile app. - [How To Dial An 800 Number From Mexico? A Quick Guide](https://callhippo.com/blog/general/how-to-dial-an-800-number-from-mexico): A quick step-by-step guide on how to dial 800 number from Mexico. Also, learn about the alternate ways to dial US toll-free numbers from Mexico to streamline business communication. - [Best Enterprise VoIP Phone System For Business Communication](https://callhippo.com/blog/general/enterprise-voip-phone-system): Discover top enterprise VoIP phone systems that boost communication, improve collaboration, and cut costs with reliable, internet-based solutions for businesses. - [How To Forward Text Messages? [5 Ways Explained]](https://callhippo.com/blog/general/how-to-forward-a-text-message): Discover 5 easy ways to forward text messages, including forwarding messages on Android & iPhone. Enhance your customer service with this simple guide! - [Enterprise Collaboration System - Why You Should Get One?](https://callhippo.com/blog/general/enterprise-collaboration-system): Find out why your business needs an enterprise collaboration system and how it can simplify your communication, increase productivity, and improve teamwork. - [What is Wi-Fi Calling And How To Use It To Connect With Customers?](https://callhippo.com/blog/general/wifi-calling): Learn how Wi-Fi calling works, its benefits, and how it ensures seamless connectivity and cost savings when cellular service is limited. - [How To Call USA From Ireland? A Step-by-Step Guide](https://callhippo.com/blog/general/how-to-call-usa-from-ireland): Understand the step-by-step process of how to call USA from Ireland. Also, learn about US’s country code and USA phone number. - [What is a VoIP Caller? | Top 5 Providers for VoIP Calling in the US](https://callhippo.com/blog/general/voip-caller-in-us): Learn what a VoIP caller is and how VoIP technology is changing the way we communicate in business. Read more on the CallHippo blog. - [10 Best Conference Call Services For Businesses in 2025](https://callhippo.com/blog/general/best-conference-call-services): Learn about the top 10 conference call services. Compare features, pricing, pros, and cons to find the best conference call tools for your business needs. - [Virtual Calls: What it is and How Does a Virtual Phone Call Work?](https://callhippo.com/blog/general/virtual-calls): Learn How Does a Virtual Phone Call Work? and how they can improve your communication. Discover the benefits of virtual calls today. - [10+ Best Second Number Apps for 2025 [Ranked & Reviewed]](https://callhippo.com/blog/general/best-second-phone-number-apps): Find the best second phone number app for work or privacy. Explore our top apps with features, benefits, and tips to help you stay connected. - [How to Call Hong Kong From the US?](https://callhippo.com/blog/general/how-to-call-hong-kong-from-the-us): Learn how to call Hong Kong from the US with this step-by-step guide. Find dialing codes, tips, and how virtual numbers simplify international calls. - [11 Best Free Auto Dialer Software in 2025](https://callhippo.com/blog/general/free-auto-dialer-softwares): Looking for the best free auto dialer software in 2025? Check out our list of 11 highly rated free auto dialer apps to help you stay connected and productive! - [9 Best Softphone for Mac in 2024](https://callhippo.com/blog/general/softphones-for-mac): Looking for a reliable and user-friendly softphone for your Mac? Our comprehensive guide reviews the top options available and helps you choose the perfect one for your business or personal use. - [How To Call Spain From The US? A Step-by-Step Guide](https://callhippo.com/blog/general/how-to-call-spain-from-the-us): Understand the step-by-step process of how to call Spain from the US. Also, learn about Spain’s country code and Spain phone number. - [How To Call Colombia From The US? [+57 Colombia Country Code]](https://callhippo.com/blog/general/call-colombia-from-the-us): Learn how to call Colombia from the US! Discover 3 simple ways to call, including a free method, best time to call and more. - [7 Best Auto Attendant Phone System for Your Business in 2025](https://callhippo.com/blog/general/best-auto-attendant-phone-system): Looking for the best auto attendant phone system for your business? We've reviewed the top 7 systems on the market to help you find the perfect one for your needs. - [How to Forward Calls from Landline to Mobile?](https://callhippo.com/blog/general/how-to-forward-landline-calls-to-cell-phones): Forward landline calls to your cell with ease. Learn 3 methods—manual setup, star codes, and virtual phone systems from CallHIppo to never miss a call again. - [Alternate Phone Number: What It Is and How to Get One?](https://callhippo.com/blog/general/what-is-alternate-phone-number): Stay connected while protecting your privacy. Explore the 7 best alternate phone number apps and find the right fit for your business needs. - [Top 10 Free PBX Open Source Software for Businesses in 2025](https://callhippo.com/blog/general/free-pbx-open-source-software): Explore the best free PBX open source software solutions for businesses in 2025. Discover top features, pros, and cons to find the right system for your needs. - [What is Hosted VoIP? Definition, Benefits, Features, and Importance](https://callhippo.com/blog/general/what-is-hosted-voip): A Complete guide about hosted VoIP. What it is, how does it work, key features of it, and the benefits you can get from hosted VoIP services - [How to Call Israel from The US?](https://callhippo.com/blog/general/how-to-call-israel-from-the-us): Understand the step-by-step process of how to call Israel from the US. Also, learn about Israel country code and Israel phone number. - [US Phone Number Format with Country Code [Example Included]](https://callhippo.com/blog/general/us-phone-number-format-with-country-code): Learn how to write US phone numbers with country code in the correct format. Explore examples and understand the importance of USA country code. - [How to Get Global Phone Numbers for Maximum Connectivity?](https://callhippo.com/blog/telephony/global-phone-number): Discover how to get global phone numbers for improved worldwide connections. Elevate your communication with our easy guide! - [15 Best Virtual Phone Number Providers in Italy [2025]](https://callhippo.com/blog/general/virtual-phone-number-providers-in-italy): Choose from the list of the best phone number providers in Italy. These providers offer virtual numbers in Italy at cost-effective rates. - [What Is VoIP Number Porting? How Does It Work?](https://callhippo.com/blog/general/what-is-voip-number-porting-how-does-it-work): Learn and VoIP Number Porting, how it works, what you require, and what complications you may face while porting your VoIP number. - [12 VoIP Advantages and Disadvantages You Need To Know](https://callhippo.com/blog/general/voip-advantages-and-disadvantages): Explore the key VoIP advantages and disadvantages for your business. From cost savings to potential drawbacks, make an informed decision about VoIP adoption. - [How to Call Japan From the US?](https://callhippo.com/blog/general/how-to-call-japan-from-the-us): Learn how to call Japan from the US! Our step-by-step guide includes Japan country codes, dialing formats, and tips for effective international calls. - [Best 10+ Commercial Phone System for 2025](https://callhippo.com/blog/general/commercial-phone-system): Are you looking for a commercial phone system? Get the reviews of 10+ commercial telephone systems in 2025 to gain a competitive advantage. - [Top 9 Free Business Phone Number Providers in 2025](https://callhippo.com/blog/general/best-free-business-phone-number-providers): Get a free business phone number today! Compare 9 top providers and explore features, plans, and the best solutions to grow your business. - [How To Call France From the US? [3 Methods Explained]](https://callhippo.com/blog/general/how-to-call-france-from-the-us): Discover 3 easy ways to call France from the US. Learn dialing codes, tips for landline and mobile, and how to save money on international calls. - [11 Best VoIP Conference Phones in 2025](https://callhippo.com/blog/general/best-voip-conference-phones): Check out our list of handpicked VoIP conference phones and choose the most suitable for your business after reading the usages, pros and cons. - [IVR System for Call Center - Everything You Need To Know](https://callhippo.com/blog/general/call-center-ivr): IVR System for Call Center is an automated system that guides callers through a pre-defined menu. It improves customer satisfaction and enhances business efficiency. - [12 Best US VoIP Apps for Businesses in 2024](https://callhippo.com/blog/general/best-us-voip-apps): Discover the top VoIP apps, designed to improve business communication with AI-driven insights & essential features for modern teams. - [Hosted Phone Systems: Features, Pros & Cons and Top Providers](https://callhippo.com/blog/general/hosted-phone-systems): Discover the benefits of a hosted phone system. Improve productivity and customer service with our advanced hosted phone solutions. - [What is PABX System? A Comprehensive Guide](https://callhippo.com/blog/general/what-is-a-pabx-system): What is PABX? How does is work and how PABX is different from PBX. Know the complete details like features, benefits, pros and cons. - [How to Record a Call on Any Device? [Smartphone or Computer]](https://callhippo.com/blog/general/how-to-record-a-phone-call): Learn how to record a call on Android, iPhone, or computers. Discover Apps and tips to make recording and reviewing calls simple and effective. - [How to Call New Zealand from the US [Country Code Guide]](https://callhippo.com/blog/general/call-new-zealand-from-us): Find out how to call New Zealand from the USA. Learn dialing codes, exit codes, and the correct phone number format with this simple guide. - [Top 10 Providers for VoIP International Calls](https://callhippo.com/blog/general/voip-international-calls): Explore the best providers for VoIP international calls. Learn about pricing, features, and tools for cost-effective and reliable global calling. - [10+ Best Virtual Phone Number Providers In Hongkong](https://callhippo.com/blog/general/virtual-phone-number-providers-in-hongkong): Looking for the Best Virtual Phone Number Providers In Hongkong? Here are the top 10+ Hongkong phone numbers based on features, and pricing. - [What is VoIP Phone and How Does it Work? - Beginner’s Guide](https://callhippo.com/blog/general/what-is-voip-phone-and-how-does-it-work): Wondering what is VoIP Phone and how does it work behind the scenes? Here, we explain everything you need to know about VoIP Phones. - [10 Best Virtual Phone Number Providers in Belgium](https://callhippo.com/blog/virtual-numbers/virtual-phone-number-providers-in-belgium): Looking for the Best Virtual Phone Number Providers in Belgium? Here are the 10 Belgium phone numbers based on features, pros, and cons. - [Everything to Know About RingCentral For HubSpot Integration](https://callhippo.com/blog/integration/ringcentral-hubspot-integration): RingCentral HubSpot integration automates workflows and increases call efficiency. Read along to learn more about the RingCentral HubSpot Integration. - [Cold Transfer vs. Warm Transfer: 3 Minute Guide in Video Format](https://callhippo.com/blog/telephony/difference-between-warm-transfer-and-cold-transfer): Cold transfer vs Warm transfer: Learn to optimize call transfers-cold for efficiency, warm for personalized service. Enhance your customer experience - [What is a Business Phone Line? [Top 5 Providers]](https://callhippo.com/blog/telephony/business-phone-line): Learn all about business phone line and how to get a business phone line.A business phone line provides a direct line to your company. - [Top 9 Best Virtual Phone Services For Small Businesses](https://callhippo.com/blog/virtual-numbers/best-virtual-phone-services-for-small-businesses): Check out our well researched list of the best 9 virtual phone services for small businesses. Explore their features, pricing, pros & cons, customer support, FAQs, and more - [12 Best Business Internet Phone Service](https://callhippo.com/blog/voice-over-ip/best-internet-phone-services-for-business): Are you looking for the best Internet Phone Services for your business? See our expert pick of the best Business Internet Phone service provider list with features, pros, cons, and price comparison. - [25+ Best Professional Voicemail Greetings with Ready-to-Use Scripts](https://callhippo.com/blog/general/best-professional-voicemail-greetings-for-business): Explore 25 professional voicemail greetings designed to enhance client engagement and create a lasting first impression. Includes examples for every scenario. - [Outbound Call Meaning? A Complete Guide](https://callhippo.com/blog/callcenter/understanding-outbound-call): If you are searching for what is outbound calling? then here you will find the depth answer to inbound and outbound call meaning. - [Best 15+ Free Virtual Phone Number Providers in 2025](https://callhippo.com/blog/virtual-numbers/free-virtual-phone-number-providers): Are you looking for a free virtual phone number for your business? We have compiled a list of the top free virtual numbers for you to consider. - [11 Best Call Recording Service for Call Center](https://callhippo.com/blog/solutions/best-software-for-call-recording): Take a look at the top 11 call recording services providers. Explore their key features & pricing to choose the best call recording software. - [Call Forwarding - How to Forward Calls on Another Number](https://callhippo.com/blog/feature/how-to-forward-calls-on-another-number): A Complete guide on how to forward calls without having the phone or from android, iPhone, or landline. Find ways of how to forward phones - [Call Center CRM - Complete Guide with Top Contact Center CRM Software](https://callhippo.com/blog/callcenter/call-center-crm-software): Learn everything you need to know about Call Center CRM with our comprehensive guide. Check out the best call center CRM software in the business. - [How to Get A Virtual Phone Number For Telegram](https://callhippo.com/blog/business/virtual-phone-number-for-telegram): Learn how to get a virtual phone number for Telegram to boost privacy, simplify communication, and enjoy seamless messaging. Start for free today. - [How to Get Virtual Number for WhatsApp?](https://callhippo.com/blog/business/virtual-number-for-whatsapp): A free virtual number for WhatsApp enables you to use WhatsApp without a cell phone. Choose CallHippo virtual number for WhatsApp to get more features. - [6 Best IVR Service Providers of 2025 : Buyers Guide](https://callhippo.com/blog/solutions/ivr-service-provider): Get the best IVR solutions for your business with our top 5 IVR providers, offering customizable solutions to meet your unique requirements. - [What is CRM and Types of CRM Software](https://callhippo.com/blog/business/what-is-crm-and-types-of-crm-software): Discover what CRM is and explore the 3 types of CRM software. Learn how CRM can help your business grow and improve customer relationships. - [How to Set Up a Remote Office Phone System: Features & Benefits](https://callhippo.com/blog/telephony/work-from-home-phone-solutions): Learn everything you need to know about choosing the best remote office phone system for your team. Explore key features, benefits, and setup tips. - [What is Call Center Knowledge Base Software? [How To Create One]](https://callhippo.com/blog/callcenter/knowledge-base-software-for-call-centers): Discover what call center knowledge base software is and learn how to create one. Also, learn the benefits of knowledge management platforms. - [12 Best Conversational Analytics Software in 2025](https://callhippo.com/blog/coach/best-conversational-analytics-software): Conversation analytics software is an AI-powered solution that provides multiple benefits. Find the best conversation intelligence software. - [How to Handle Angry Customer in Call Center? [12 Proven Ways]](https://callhippo.com/blog/callcenter/how-to-handle-angry-customer-in-call-center): 12 easy to follow practices of how to handle angry customer in call center, increase customer retention, and customer loyalty. - [The Importance of Call Tracking Software and Key Call Tracking Metrics](https://callhippo.com/blog/call-tracking/call-tracking-software-and-key-call-tracking-metrics): learn about the importance of call tracking and the top 10 call tracking KPIs to watch. Also, learn 4 ways to integrate call tracking. - [All You Need To Know About Productivity Tools in 2025](https://callhippo.com/blog/business/productivity-tools): Productivity tools are of multiple types and each is curated for a specific purpose to serve. So refer this blog to identify your need. - [What is USA Virtual Address and How to Get US Virtual Office?](https://callhippo.com/blog/country/us-virtual-office-address): Explore the benefits of a USA Virtual Address and get your US Virtual Office easily. Learn how to establish your virtual presence in the US. - [13 Best eCommerce Tools & How to Choose The Best One](https://callhippo.com/blog/business/best-ecommerce-tools): Get a better understanding of the best eCommerce tools to utilize in your organization to drive traffic in your business. - [Local Presence Dialer: What Is It and How It Works?](https://callhippo.com/blog/general/local-presence-dialing): Local presence dialing is a business approach that involves displaying local phone numbers while making outbound calls. Read more and get one for your business. - [How to Get a Canadian Phone Number from Abroad?](https://callhippo.com/blog/country/get-canadian-phone-number-from-outside-canada): Learn how to get a Canadian phone number from abroad. Our comprehensive guide covers everything you need to know. Start dialing today! - [OpenPhone vs. Google Voice: Which is Better?](https://callhippo.com/blog/alternative/openphone-vs-googlevoice): Struggling to choose between OpenPhone vs. Google Voice? Here is a guide about top features, cheapest prices, and best customer service. - [11 Best Free CRM for Sales Reps In 2025](https://callhippo.com/blog/business/how-to-get-crm-for-sales-reps-free): Find the best CRM for sales reps to Automate and streamline business workflow and perform all operations from a single location. - [Ultimate Shakedown: 3CX vs. FreePBX vs. CallHippo](https://callhippo.com/blog/alternative/3cx-vs-freepbx-vs-callhippo): People often get confused while buying the right virtual phone system. We bring you a breakdown of 3CX vs. FreePBX vs. CallHippo. - [12 Best Sales Automation Software in 2025](https://callhippo.com/blog/business/best-sales-automation-software): Have a look at our 12 best picks of sales automation tools that can speed up your sales process, and choose the best for your business. - [Ooma Vs Google Voice: Which Is The Better VoIP System In 2025?](https://callhippo.com/blog/alternative/ooma-vs-googlevoice): Compare Ooma and Google Voice, two top business phone systems: evaluated their features in-depth. Find which is best for your business. - [How To Setup VoIP? Requirements for VoIP Implementation](https://callhippo.com/blog/telephony/voip-implementation): Learn how to set up VoIP with our expert guidance to improve the communication system. VoIP implementation can be easy with the right steps. - [RingCentral vs Grasshopper: Features, Pricing & Best Choice](https://callhippo.com/blog/alternative/ringcentral-vs-grasshopper): Explore the comparison between RingCentral vs. Grasshopper. Dive into their features, pricing plans, integrations, customer support, and more - [Types of Business Communication: Which Ones to Use and When](https://callhippo.com/blog/telephony/what-is-business-communication-and-why-is-it-so-crucial): Learn about the 5 types of business communication and how to use them. Also, know how effective communication benefits your business. - [What Is VoIP and How Does It Work? - A Complete Guide](https://callhippo.com/blog/telephony/what-is-voip): Find out what is VoIP, how it works, and its pros & cons. Learn why VoIP is ideal for modern businesses and how to get started with CallHippo - [RingCentral Vs Nextiva– Which One Is The Best?](https://callhippo.com/blog/alternative/ringcentral-vs-nextiva): Find Comparison of two top business phone systems providers: RingCentral and Nextiva, evaluating their features in-depth. - [Grasshopper vs. Google Voice: Which is Better?](https://callhippo.com/blog/alternative/grasshopper-vs-googlevoice): Grasshopper vs. Google Voice: Let's compare its pricing, features, integrations, international calling, and customer support. - [12 Best Business Communication Solutions for 2025](https://callhippo.com/blog/general/best-business-communication-solution): Find the 12 best business communication solutions of 2025. Enhance collaboration, boost efficiency, and choose tools tailored to your industry needs. - [Zoho CRM Integration with CallHippo: Everything You Need to Know](https://callhippo.com/blog/integration/zoho-crm-integration-with-callhippo): Know about what is VoIP, Features of VoIP zoho intergration and how zoho crm integration with callhippo can be beneficial for your business. - [Dialpad vs RingCentral: Which Is Better?](https://callhippo.com/blog/alternative/dialpad-vs-ringcentral): Both Dialpad and RingCentral are great phone solutions. Let's evaluate their features and other elements to see which one is best. - [15+ Best Virtual Phone Number Providers in Canada [2025]](https://callhippo.com/blog/country/virtual-phone-numbers-providers-in-canada): Discover the virtual phone number providers in Canada. We've reviewed and compared them all to help you make the best choice for your needs. - [23 Best Virtual Phone Number Provider in India](https://callhippo.com/blog/country/best-virtual-phone-number-providers-in-india): Looking for the best indian virtual number provider? We compare the top 20+ virtual number and features to your business. - [Ooma vs. magicJack: Which one is Better?](https://callhippo.com/blog/alternative/ooma-vs-magicjack): Struggling to choose between Ooma vs. magicJack? Here is a guide about top features, cheapest prices, and best customer service. - [Top 14 Cloud Hosted PBX Providers For Businesses In 2025](https://callhippo.com/blog/telephony/top-hosted-pbx-providers): Who are the top 15 Cloud hosted PBX providers for businesses & what elements should you consider while choosing one? - [Ringcentral Vs Zoom: All That You Need To Know](https://callhippo.com/blog/alternative/ringcentral-vs-zoom): While there are many video conferencing solutions available, check out the key aspects of Zoom phone vs RingCentral to choose the best one. - [Ooma Vs Vonage : Which One Is Right for Your business?](https://callhippo.com/blog/alternative/ooma-vs-vonage): Ooma and Vonage are effective phone systems with multiple features, fair pricing plans, and customer support. But, CallHippo outperforms both - [Difference Between Traditional PBX vs VOIP vs IP PBX](https://callhippo.com/blog/telephony/ip-pbx-voip-vs-traditional-pbx-phone): Check out this PBX vs. VoIP comparison for an overview of their differences. learn about the pros & cons of VoIP PBX vs. regular PBX. - [6 Best UK Virtual Phone Number Providers in 2025](https://callhippo.com/blog/country/virtual-phone-number-providers-in-uk): Looking for a UK virtual phone number provider? Discover tips, features, and key factors to choose the right one for your business growth. - [Toll-free vs Local Number- Which is Better?](https://callhippo.com/blog/telephony/local-vs-toll-free-phone-number-for-business): Explore toll-free vs local numbers. Understand their benefits, differences, and impact on your business's reach, cost, and communication goals. - [How to Call Australia From USA? [+ Country Code]](https://callhippo.com/blog/country/call-australia-from-us): Learn to call Australia from USA. Get step by step guide for dialing Australia from US. Use US mobile number or landline to make calls. - [Philippines Call Center Setup: All You Need to Know](https://callhippo.com/blog/callcenter/call-center-setup-philippines): Start your call center Philippines journey with our comprehensive guide and set your business up for long-term success and seamless operations. - [7 Best Practices for Call Center Quality Assurance](https://callhippo.com/blog/callcenter/call-center-quality-assurance): Learn how to drive more sales with call center quality assurance best practices. Explore how CallHippo equips you with the tools for quality assurance. - [The Best Day and Time to Make Sales Calls in 2025](https://callhippo.com/blog/marketing/best-day-time-make-business-call): Increase your chances of conversation with your prospects. Know what is the right time and day to make your call to your prospect. - [25 Top Call Center KPIs & Agent Productivity Metrics](https://callhippo.com/blog/callcenter/best-call-center-kpis-and-metrics): Call center metrics can provide you with valuable insights and enable you to shift your strategy in real-time. Explore the top 25 contact center KPIs inside. - [24 *New Cold Calling Scripts + [ Free Template Download ]](https://callhippo.com/blog/sales/cold-calling-scripts): Read & Download proven cold calling scripts for every Industry and business. We have also attached a free calling scripts template. - [Best 20 Virtual Phone Number Providers In Australia](https://callhippo.com/blog/country/virtual-phone-number-providers-in-australia): Looking for the best Australia mobile number providers for business? Here are the top 20 Australian phone number based on features, pricing. - [What If The Professor From Money Heist Answered The Phone On Your Next Call To A Contact Center?](https://callhippo.com/blog/callcenter/what-if-el-professor-answered-your-call-center-call): Let's ruffle the feathers of imagination and see how it would be like if Money Heist's Professor answered the phone as your call center agent - [VoIP Phone Number FAQ: 47 Questions & Answers](https://callhippo.com/blog/telephony/voip-phone-number-faq-questions-answers): Many firms are interested in VoIP phone number as a way to strengthen their telecommunications network. Here are 47 VoIP questions and answers - [Why Do You Need An Agile Outbound Call Center Software For Your Business?](https://callhippo.com/blog/callcenter/why-outbound-call-center-software-for-business): Outbound call center software offers multiple features that excel your calling operation. Check out the 8 key benefits inside. - [Benefits of VoIP Analytics for Your Business](https://callhippo.com/blog/telephony/benefits-of-voip-analytics): Your VoIP system can help your business grow. Know how VoIP analytics can improve your customer service, polish customer experience, and educate you about customer behavior. - [Why Does Your SEO Campaign Need Call Tracking Software?](https://callhippo.com/blog/call-tracking/call-tracking-and-seo): How can call tracking software & SEO be an excellent combo for improving marketing campaigns ROI? Check out these 5 reasons inside. - [What Is Telecommuting? Top 7 Tools for Remote Teams](https://callhippo.com/blog/voice-over-ip/importance-of-telecommuting-technology): Learn what telecommuting is and find the top 7 tools for remote teams to boost productivity, streamline workflows, and enable seamless collaboration. - [What Is Call Queuing And Why Does It Matter?](https://callhippo.com/blog/virtual-numbers/what-is-call-queuing-and-why-does-it-matter): Find inside. What is call queuing, causes of long call queues and the benefits of call queuing and how you can reduce call waiting time. - [What Is Call Analytics and Why Should Marketers Use It?](https://callhippo.com/blog/virtual-numbers/what-is-call-analytics-and-benefits-of-it): Call analytics enables you to determine which campaigns are generating more conversions. You can then use these insights to optimize them - [Benefits of Contact Center Speech Analytics Tools](https://callhippo.com/blog/coach/benefits-of-speech-analytics): Get the top benefits of speech analytics for call centers, such as increased customer knowledge, higher agent effectiveness, and lower attrition rates. - [How To Call UK From India Using UK Virtual Phone Numbers?](https://callhippo.com/blog/country/call-uk-from-india-using-uk-virtual-phone-numbers): A detailed guide about how to call UK from India with UK virtual phone numbers. Establish a business phone system in 5 easy steps - [Top 11 Business Communication Tools Every Company Needs](https://callhippo.com/blog/voice-over-ip/business-communication-tools-every-company-needs): Discover the most effective and efficient business communication tools to streamline your workflow and improve team collaboration. Start using them today. - [How to Make International Calls? | Try For Free](https://callhippo.com/blog/telephony/how-to-make-an-international-call): Learn how to make international calls easily! Discover dialing codes, cost-saving tips, and the best methods for staying connected worldwide. - [What is Telecommuting? | How it works and Benefits of Telecommuting](https://callhippo.com/blog/voice-over-ip/what-is-telecommuting-how-it-works-and-benefits-of-telecommuting): Telecommuting is the new normal in the current business environment. It provides flexibility and drives productivity exponentially. - [How to Connect Toll-Free Numbers to Your VoIP Phone System?](https://callhippo.com/blog/virtual-numbers/how-to-connect-toll-free-numbers-to-your-voip-phone-system): Learn how to Connect your VoIP toll free by setting up call forwarding. You can also port your number to another VoIP provider. - [How Virtual Call Center Software Helps In Training Programs?](https://callhippo.com/blog/callcenter/virtual-call-center-software-for-training-programs): To pick a call center software to train your employees, you need to check some features to uplift your ease of employee training. - [Top 11 Qualities Of A Call Center Agent](https://callhippo.com/blog/callcenter/top-qualities-of-call-center-agent): Learn 11 qualities of a call center agent, from excellent communication to technical skills. Know how these traits can transform customer service. - [14 Best VoIP Providers in South Africa](https://callhippo.com/blog/country/best-voip-providers-in-south-africa): Looking for the best VoIP providers in South Africa? Check out our top picks for clear, affordable communication. Upgrade your game today - [[Infographic] What Could VoIP Bring To Your Industries?](https://callhippo.com/blog/infographics/what-could-voip-bring-to-your-industries): Here are some stats that indicate VoIP has revolutionized business communication for good. Learn how it can empower you. - [Best 9 USA Virtual Phone Number Providers in 2025](https://callhippo.com/blog/country/best-usa-virtual-phone-number-providers): Are you looking to get a virtual phone number in the US? Check out the top 9 USA virtual phone number providers.Get reliable and affordable services with great features. - [How to Keep Your US Phone Number When Moving Abroad](https://callhippo.com/blog/virtual-numbers/moving-abroad-while-keeping-your-us-phone-number): Learn how to keep your US phone number when moving abroad. Explore various methods, including virtual phone services and international roaming, to ensure you can make and receive calls with a US number from anywhere in the world. - [Troubleshoot Your PBX Phone System Issues Without Technical Assistance](https://callhippo.com/blog/telephony/troubleshoot-your-pbx-phone-system-issues-without-technical-assistance): Since PBX phone systems run through the internet, some issues are unavoidable. Begin with checking your connection and ensure your internet supports VoIP. - [Top 7 Benefits of Implementing a Call Tracking System in Small Businesses](https://callhippo.com/blog/call-tracking/call-tracking-system-benefits): Discover how a call tracking system can enhance your marketing efforts by tracking call performance, improving customer interactions, and boosting ROI. - [10 Best Call Tracking Software For Lead Generation](https://callhippo.com/blog/call-tracking/call-tracking-software-for-lead-generation): Explore the 10 best call-tracking software for lead generation. Compare features, pricing, and benefits to choose the ideal one for your business needs. - [Business Virtual Phone Number: A Smart Solution For Better Sales and Support](https://callhippo.com/blog/sales/business-virtual-phone-number-for-sales-and-support): A Business Virtual Phone Number can be an excellent tool for improving sales and customer service. It lowers call costs, boosts revenue - [9 Best Virtual Business Phone Number Apps in 2025](https://callhippo.com/blog/business/best-virtual-business-phone-number-apps): Looking for the best virtual business phone number app? Our experts have made things easy for you, have a look at our 9 best-picked apps for business phone numbers. - [15 Common Marketing Mistakes That Can Potentially Harm Your Business](https://callhippo.com/blog/general/common-marketing-mistake-that-can-potentially-harm-your-business): In this listicle post we have drafted 15 Common marketing mistake that you should be avoiding to maintain your business growth. - [What Internet Speed Do I Need for VoIP Phones?](https://callhippo.com/blog/telephony/internet-speed-for-voip-phones): Do you really need very fast Internet speed for VoIP? Know everything you need to know about minimum bandwidth requirements for VoIP. - [What is a Level 3 Communications VoIP Number and Why You Should Use It?](https://callhippo.com/blog/telephony/what-is-a-level-3-voip-number): Are you using a level 3 VoIP number in your call center? If not, here is why you should be investing in it as soon as possible. - [How to Call Germany from the US?](https://callhippo.com/blog/country/how-to-call-germany-from-the-us): Calling Germany from the US made easy! Learn the right dialing format, country codes, and affordable solutions with our step-by-step guide. - [Redirect Call Queues To Voicemail For A Smooth Customer Ride](https://callhippo.com/blog/telephony/redirect-call-queues-to-voicemail): Improve overall experience by redirecting call queues to voicemail when your agents are busy. customers do not want to be kept waiting. - [What Is Sales Dialer And The 7 Best Intelligent Dialer for Sales](https://callhippo.com/blog/sales/sales-dialer-software): Learn what a sales dialer is and explore the 7 best options to boost productivity, streamline calls, and increase conversions. - [Real-Time Communication: The Key to Unlocking Business Success](https://callhippo.com/blog/telephony/real-time-communications): Learn why to implement the latest real-time communications tools to ensure the fast and effective transfer of information in organizations - [9 Reasons Why Voice Broadcasting Solution For Customer Surveys Is Essential](https://callhippo.com/blog/virtual-numbers/voice-broadcasting-for-customer-surveys): Voice broadcasting service has wider applications. Using it for customer surveys can drastically increase your survey open rate. Here’s how! - [SIP Trunking vs. VoIP: Understanding Key Differences](https://callhippo.com/blog/telephony/voip-vs-sip): Understand the key differences between SIP trunking and VoIP. Find the best communication solution for your business's specific needs. - [How to Call Italy From the US?](https://callhippo.com/blog/country/calling-italy-from-the-us): Learn how to call Italy from the US. Step-by-step guide with country codes, city codes, and tips for affordable international calls. - [Why Do Financial Institutions Need Call Center Software?](https://callhippo.com/blog/callcenter/importance-of-a-call-center-software-in-financial-institutions): Financial institutions needs to provide good customer experience. Right call center software will make things easier in achieving this. - [Call Center Software vs. PBX Solution | 12 Points To Know](https://callhippo.com/blog/callcenter/call-center-software-vs-pbx): Upgrade your traditional PBX to modern call center software. These 12 points will answer why call center software is better than PBX solution. - [Contact Center vs Call Center: 10 Key Differences and Why it Matters](https://callhippo.com/blog/callcenter/contact-center-v-s-call-center): Here’s What You Don’t Know About Contact Center Vs Call Center. 10 Key Differences, Why it Matters, and What to Choose. - [[INFOGRAPHIC] 8 Important Cloud Telephone System Statistics You Should Know](https://callhippo.com/blog/telephony/important-cloud-telephone-system-statistics-you-should-know): The switch from on-premise telephone systems to cloud-based telephony solutions is one of the smart business move. - [Understanding Telephone Recording Regulations in Different Countries](https://callhippo.com/blog/telephony/regulatory-compliance-for-call-recording-in-different-countries): Regulatory compliance for call recording is to ensure that the recording of telephone calls is legally compliant across various areas. - [How to Call the US from Korea?](https://callhippo.com/blog/country/call-the-us-from-south-korea): For a guide on how to call the US from Korea, Dial the Korean exit code and the US country code, then the area code, and seven-digit number. - [What is Call Routing & How Does It Work?](https://callhippo.com/blog/telephony/what-is-call-routing): Call routing allows you to automatically direct calls to individual agents based on predefined criteria. It enhances UX & increases customer satisfaction. - [Top 15 Key Benefits of Voice Broadcasting for Businesses.](https://callhippo.com/blog/virtual-numbers/how-your-business-can-benefit-from-voice-broadcasting): Voice broadcasting is a powerful tool for businesses, enhancing reach, engagement, and communication efficiency. Discover how it can benefit your business. - [Benefits of Hosted VOIP for Ecommerce](https://callhippo.com/blog/business/hosted-voip-ecommerce): Read about the benefits of Hosted VOIP system for ecommerce business. - [What Is Customer Service Automation? (Pros, Cons, & Best Practices)](https://callhippo.com/blog/solutions/what-is-customer-service-automation-pros-cons-best-practices): Are you looking to automate customer service in your organization? Check out this comprehensive guide on customer service automation. - [What Is Call Screening? Features, Benefits & How It Works](https://callhippo.com/blog/telephony/what-is-call-screening): What is call screening? Identify callers, block spam, and manage calls effortlessly. Discover its benefits for businesses and personal use. - [20+ HubSpot Integrations To Get the Best Out of HubSpot](https://callhippo.com/blog/integration/best-hubspot-integrations): Check out the list of best HubSpot integrations. HubSpot works the best when integrated with third-party tools like CallHippo, Quokka, and QuarterOne. - [8 Common VoIP Myths & Misconceptions Debunked](https://callhippo.com/blog/telephony/common-voip-myths-misconceptions-debunked): VoIP has been around for a few years now. Yet, not many know the difference between the truth of VoIP benefits and its common myths. - [How to Call Mexico from the US?](https://callhippo.com/blog/country/how-to-call-mexico-from-the-us): Learn how to call Mexico from the US with this step-by-step guide. Find dialing codes, methods, and the best virtual phone system for affordable calls. - [Leverage Business Phone Numbers To Market Your Business](https://callhippo.com/blog/business/leverage-business-phone-numbers-to-market-your-business): There are many ways to promote your business. Make sure to use your business phone numbers as a potent marketing tool to enhance customer reach exponentially. - [Top 5 Proven Strategies for Enhancing Call Center Efficiency](https://callhippo.com/blog/callcenter/ways-to-improve-your-call-center-efficiency): Enhance call center efficiency to boost customer experience. Track key metrics and provide agent training to optimize performance and improve outcomes - [13 Sure Shot Ways To Reduce Call Wrap Up Time](https://callhippo.com/blog/callcenter/ways-to-reduce-call-center-wrap-up-time): Improve customer service efficiency with effective Wrap Up Time management strategies. Learn 13 ways to reduce wrap up time in a call center. - [How to Call Bulgaria from the US? | Using Bulgaria Country Code](https://callhippo.com/blog/country/call-bulgaria-from-the-usa): Step-by-step guide on how to call Bulgaria from the US. Know how it is an effortless task that you can execute using Bulgaria country code. - [9 Best Call Tracking Tools in 2025](https://callhippo.com/blog/call-tracking/best-call-tracking-tools): Discover top call-tracking Tool for accurate analytics. Choose the best with features like CRM integration, DNI, and customer support. - [7 Essential Customer Service Soft Skills for Call Center Agents](https://callhippo.com/blog/callcenter/soft-skills-for-call-center-agents): Your agents must have active listening skills to understand customers’ problems better. They should also practice empathy, patience, enthusiasm, and positivity. - [Call Center Quality Management: Best 7 Strategies for Success](https://callhippo.com/blog/callcenter/call-center-quality-management-system): Enhance call center quality management with proven best practices. Learn key benefits, tools, and strategies for improved efficiency and scalability. - [What is Schedule Adherence? Best Practices of Schedule Adherence & how to improve it](https://callhippo.com/blog/callcenter/call-center-schedule-adherence): Learn what Call Center- BPO Schedule Adherence is. Find out the best practices and learn how to improve it. - [Best 20 Customer Service Tips to Deliver Exceptional Customer](https://callhippo.com/blog/callcenter/how-to-deliver-exceptional-customer-service): Find the top 20 customer service tips to deliver an exceptional customer experience(CX). Use these tips to improve your customer experience. - [Fundamental Rules of Workforce Planning in Call Center](https://callhippo.com/blog/callcenter/fundamental-rules-of-workforce-planning-in-call-center): When doing workforce planning, begin by making at least 3 forecasts, analyzing call patterns, and creating SOPs. Create processes to support workforce planning. - [10 Effective Ways to Enhance Call Quality Monitoring](https://callhippo.com/blog/callcenter/call-quality-monitoring-process): Improve call quality monitoring to boost customer satisfaction and agent performance. Get best practices and a free call monitoring form template. - [How To Calculate the Number of Agents Required in a Call Center?](https://callhippo.com/blog/callcenter/call-center-staffing): To calculate call center staffing, determine daily calls, occupancy, and shrinkage. Once you have all the necessary data, enter it in the Erlang calculator. - [Best Sales Incentives Structure: How To Choose One That Drives Results?](https://callhippo.com/blog/sales/sales-incentives-structure): The right sales incentive structure encourages salespeople to give their best every time. Choose an incentive program that aligns with your business values. - [What Is Call Center Coaching ?](https://callhippo.com/blog/callcenter/call-center-coaching): Learn effective techniques, practical tips, and proven methods for coaching call center agents. Improve call center performance and customer satisfaction. - [First Call Resolution - All You Need to Know About FCR](https://callhippo.com/blog/callcenter/improve-your-first-call-resolution): Learn what first call resolution is, how it benefits your business, what are the best practices and calculation of first call resolution rate - [Essential Call Center Policies And Procedures](https://callhippo.com/blog/callcenter/call-center-policies-and-procedures): Streamline your call center policies and procedures that ensure quality service, compliance, and consistency. Learn best practices now. - [30 Examples of Empathy Statements For Customer Service That Work](https://callhippo.com/blog/general/empathy-statements-for-customer-service): The correct use of customer empathy statements can improve customer satisfaction. Learn the best 30 customer empathy statements in 2025 here. - [What is Call Center Shrinkage & Shrinkage Formula in BPO](https://callhippo.com/blog/callcenter/what-is-call-center-shrinkage-and-how-to-calculate-it): Learn what is call center Shrinkage & calculate the Shrinkage Formula in BPO. Optimize call center efficiency with formula. Get started today - [How To Train Call Center Agents Effectively?](https://callhippo.com/blog/callcenter/how-to-train-call-center-agents-effectively): Discover strategies for successful call center agent training. Learn how to train agents & elevate customer service with effective techniques - [How To Calculate and Improve Occupancy in a Call Center?](https://callhippo.com/blog/callcenter/occupancy-in-call-center): Learn how to calculate occupancy in call center and optimize it with these 4 tips. Boost productivity, customer satisfaction, and profits! - [How to Develop an Effective Call Center Script?](https://callhippo.com/blog/callcenter/how-to-develop-an-effective-call-center-script): To create a sales script, focus on the prospect’s stage in the funnel, highlight your product’s benefits, and use past interactions to prepare for the unexpected. - [Average Handling Time in Call Center Meaning, Formulas & Tips to Improve](https://callhippo.com/blog/callcenter/average-handle-time): Understand the meaning of AHT in call centers and BPOs. Learn proven strategies to improve AHT and boost efficiency without sacrificing service quality. - [Top 10 Call Centers in Pune & 10 Best BPO Companies in Pune](https://callhippo.com/blog/business/top-call-centers-in-pune-to-look-out-for): Explore the best BPO companies in Pune and top call centers in Pune for efficient business process outsourcing solutions. - [Call Forwarding, Call Transfer, and Call Diverting | Explained](https://callhippo.com/blog/telephony/call-forwarding-call-transfer-call-diverting): Find out the differences between Call Forwarding, Call Transfer, & Call Diverting. Learn when to use each feature for efficient communication. - [Improving Customer Service Queues: Tips for Managing Call Center Calls](https://callhippo.com/blog/business/tips-to-manage-customer-service-queues-for-call-centers): Do you know why is call queue management important? Here you can explore ten best tips for improving call queueing management. - [Top 25 Call Centers in Bangalore to Look Out For](https://callhippo.com/blog/business/top-call-centers-in-bangalore-to-look-out-for): Looking for call centers in Bangalore? Find the top providers and compare details on our platform. Read right, stay informed, & choose smart! - [VoIP Problems And How To Fix Them Now](https://callhippo.com/blog/business/voip-problems-and-how-to-fix-them-now): There are some VoIP problem in your cloud based phone system. This is best solutions to fix problem for VoIP Phone system. - [Improve Call Quality and Understand System Requirements](https://callhippo.com/blog/business/a-smart-beginners-manual-to-improve-call-quality-and-understand-system-requirements): There is nothing that is more satisfying than a great customer experience! It makes you want to reach out and connect with a brand. - [Top 30 Call Center Companies in India to Watch Out for in 2025](https://callhippo.com/blog/business/top-call-center-companies-in-india): Explore 30 top call center companies in India excelling in BPO services. Find the right outsourcing partner to boost efficiency and cut costs. - [CallHippo - A Complete Guide](https://callhippo.com/blog/telephony/callhippo-a-complete-guide): CallHippo, one of the most sought after VoIP (Voice Over Internet Protocol) service providers in the world. We serve businesses of all sizes. - [Top 25 Digital Marketing Experts in Canada](https://callhippo.com/blog/business/top-digital-marketing-experts-in-canada): Here is the list of top 25 digital marketing experts in Canada you must know about. Reach your industry's best marketing experts & follow them. - [15 Best IP Phones for Business: Features, Pros, Cons, and Pricing](https://callhippo.com/blog/business/top-ip-phones-for-your-business-voip-system): Explore the best 15 IP phones for business, including features, pros, cons, and pricing, to find the perfect fit for your communication needs - [Cloud Phone Numbers: Features and Business Advantages](https://callhippo.com/blog/telephony/all-about-cloud-phone-numbers): Cloud phone numbers offer businesses reliable, flexible communication with features like AI voicebots and sentiment analysis. - [Customer Service Telephone Skills: 5 Ways to Improve Calls](https://callhippo.com/blog/telephony/customer-service-telephone-skills): Master essential customer service telephone skills to boost conversions. Learn proven techniques to handle calls professionally and close more deals. - [10 Best Data Management Tools for Your Business](https://callhippo.com/blog/business/data-management-tools-for-business): which data management tool will you use for your business? Or are you already using any? If yes, are you getting the desired results? - [Mastering Call Center Campaigns: Tips and Best Practices](https://callhippo.com/blog/callcenter/call-center-campaigns): Find out ways to make your inbound or outbound call center campaigns more efficient. There can be various methods depending on the client. - [Top 10 Call Center Service Leaders of Australia You Must Know About](https://callhippo.com/blog/business/top-10-call-center-service-leaders-of-australia-you-must-know-about): Want to know the greatest customer service leaders of Australia? Here is the list of top ten greatest customer service revolutionaries. - [What Is Workforce Management(WFM)? A Complete Guide](https://callhippo.com/blog/callcenter/what-is-workforce-management-wfm): Discover what Workforce Management (WFM) is, why it’s essential, and the best tools to optimize workforce efficiency and business operations. - [7 Incredible Ways VoIP(Voice Over Internet Protocol) Improves Customer Service](https://callhippo.com/blog/telephony/7-incredible-ways-voip-improves-customer-service): Enhance your business productivity and improve customer service with VoIP. Learn how to ensure clear, reliable communication in every call. - [5 Pivotal VoIP Features Endorsing Sales](https://callhippo.com/blog/telephony/pivotal-voip-features-for-sales): All the features rendered by a VoIP can substantially stimulate team productivity, better business operations, and enhance customer relations - [3 Amazing Hacks To Bridge The Gap Between Outbound Lead Generation And Sales ](https://callhippo.com/blog/sales/3-amazing-hacks-to-bridge-the-gap-between-outbound-lead-generation-and-sales): Outbound lead generation helps you grow sales. Here are 3 ways to step up outbound lead generation and bridge the gap between sales and marketing. - [UIFN [Universal International Freephone Number] vs. ITFS: Which Is Better?](https://callhippo.com/blog/virtual-numbers/uifn-vs-itfs-your-go-to-comparison-guide): Want an effective UIFN or ITFS number? This blog will provide you with all the relevant information on both for better decision-making. - [Increase Your Business Flexibility Globally](https://callhippo.com/blog/business/increase-your-business-flexibility-globally-with-voip): You can achieve business flexibility with VoIP systems. ... that are trying to complete effectively in a global economic environment. ... - [Calling Customers CAN and SHOULD be an Important Part of Customer Success](https://callhippo.com/blog/telephony/calling-customers-can-be-an-important-part-of-customer-success): Calling your customers is an integral part of the customer success strategy. Business goals can be achievable by calling your customers. - [The difference between Inbound vs Outbound vs Blended Call Center](https://callhippo.com/blog/callcenter/inbound-outbound-blended-call-centers): Learn the differences between inbound, outbound, and blended call centers. Discover how inbound centers boost business growth and enhance customer satisfaction. - [The Ultimate Guide to Internet Phone Systems for Business](https://callhippo.com/blog/telephony/internet-phone-system-and-what-you-need-to-know): Discover how an internet phone system streamlines business communication. Explore benefits, setup tips, and features to transform your VoIP strategy - [How Unified Communications Boosts Workplace Productivity](https://callhippo.com/blog/business/how-unified-communications-boosts-workplace-productivity): Unified Communication UC is a higher quality communication collaboration which increases great work productivity and boost their efficiency. - [What Is CCaaS? Benefits, Features and Providers](https://callhippo.com/blog/telephony/what-is-ccaas-its-features-and-benefits): CCaaS is Contact Centre as a Service for a business solution that allows cloud-based customer support. Their are lots of features and benefit to use it. - [5 Ways Getting Dialer Software Can Transform Call Center Productivity](https://callhippo.com/blog/callcenter/5-ways-getting-dialer-software-can-transform-call-center-productivity): Want to learn about the Dialer Software Can Transform Call Center Productivity? This article has important all call center business. - [CPaaS vs. UCaaS: What’s the Difference?](https://callhippo.com/blog/telephony/cpaas-vs-ucaas-whats-the-difference): Discover the contrasts between CPaaS vs. UCaaS – two key communication solutions. Uncover the differences in functionality, and use cases,. - [Top 10 Highest Paid CFO In The World (Chief Financial Officers)](https://callhippo.com/blog/general/highest-paid-cfo-in-the-world): Explore the elite league of the highest paid CFOs in the world and learn about their impressive salaries. Uncover the best CFOs globally, including the richest CFOs, and delve into the remarkable career of Ruth Porat. Stay informed about top CFO rankings and find out what it takes to be considered the best in the industry. - [What’s the Difference Between VoIP and VoLTE?](https://callhippo.com/blog/business/what-is-the-difference-between-voip-and-volte): VoIP vs. VoLTE: Which suits your needs better? Discover their differences, similarities, and how they can transform your business communication. - [Will we see the end of PSTN and desktop phones in 2025?](https://callhippo.com/blog/general/will-we-see-the-end-of-pstn-and-desktop-phones): PSTN is no longer a significant mode of communication as it used to be. according to a research about 17% of organizations are still using old phone systems - [Smart Tips That Will Reduce Your Average Wait Time In Call Centers Instantly](https://callhippo.com/blog/callcenter/smart-tips-that-will-reduce-your-average-wait-time-in-call-centers-instantly): Find out the various ways that companies can reduce their average wait time in call centers and increase customer satisfaction. - [Textfree App - All about the original Texting App](https://callhippo.com/blog/business/textfree-all-about-the-original-texting-app): Discover everything you need to know about Textfree App - from its definition and features to customer reviews and how to use it. - [Internet Communication: What It Is and 4 Ways to Communicate Over the Internet](https://callhippo.com/blog/telephony/internet-communications-what-is-it-ways-to-communicate-over-the-internet): Internet communication is one of the most seamless ways to connect with anybody worldwide. Learn about communication through the internet! - [How To Sell Annual Contracts: A SaaS Sales Know-How](https://callhippo.com/blog/business/how-to-sell-annual-contracts-a-saas-sales-know-how): If one is to rate customer satisfaction, SaaS would surely be a 10. SaaS customers, owing to easy monthly subscriptions enjoy the freedom and flexibility - [Local Phone Numbers And Its Benefits For Businesses](https://callhippo.com/blog/country/get-local-number-call-190-countries): Get a local virtual phone number and call in more than 190 countries for your personal and business use with additional calling features at affordable Price - [What Is TextNow? Features, Pricing, And Textnow Reviews](https://callhippo.com/blog/business/textnow-all-about-the-app): Are you finding the detailed guide on What Is TextNow? then here we have mentioned its definition, Features, pricing, and customer reviews. - [Can Businesses Use VoIP in India?](https://callhippo.com/blog/general/can-businesses-use-voip-in-india): Discover how businesses can use VoIP in India. Learn about regulations and best practices for seamless communication and collaboration. - [Top 8 Effective Sales Techniques that will Surely Help you Blow Up your Sales](https://callhippo.com/blog/sales/effective-sales-techniques): Want to know how to improve your sales? Here are the top 8 inside sales techniques that will help you rack up insane sale numbers for your business! - [How To Get The Best VoIP Call Quality?](https://callhippo.com/blog/country/best-voip-call-quality): Addressing jitter, latency, packet loss and network congestion can help you get the best VoIP call quality and help you expand customer base - [How Is Technology Shaping Every Telecom Business?](https://callhippo.com/blog/telephony/how-is-technology-shaping-the-telecom-business): Telecom industry has gone through multiple newer software implementations to upgrade their systems for optimum services.. - [How To Call Philippines Mobile Numbers? +63 code](https://callhippo.com/blog/country/a-guide-to-call-philippines-from-other-countries-of-the-world): Learn how to call Philippines mobile numbers with ease. Our step-by-step guide will show you everything you need to know. - [Why Getting Toll-Free Numbers Is the Best Thing For Your Brand](https://callhippo.com/blog/telephony/toll-free-number-benefits-for-brands): Toll free phone numbers are the most frequently used method to provide support to customers. It can provide clients with an excellent service experience. - [Why Totalitarian Regimes Fear VOIP](https://callhippo.com/blog/general/why-totalitarian-regimes-fear-voip): Omani telecom companies are state-owned, would mean a huge loss of profit to them because international calls are very popular in Oman. - [Fixed and Non Fixed VoIP Phone System: Which is Right for You?](https://callhippo.com/blog/telephony/fixed-and-non-fixed-voip-phone-system): Get seamless communication with Fixed VoIP. For unmatched flexibility, explore Non Fixed VoIP services. Choose your ideal VoIP solution today - [Top 10 Call Center Challenges in 2025: Solved & Explained](https://callhippo.com/blog/callcenter/call-center-challenges-and-solutions): Learn about 10 major call center challenges and solutions to boost agent performance, streamline operations, and improve customer satisfaction. - [Top 10 Free International Calling Apps in 2025](https://callhippo.com/blog/telephony/international-calling-apps): Are you looking for the best app for international calls? Here We have listed the best free international calling app to help your business. - [8 Advantages of Online Communication for Businesses and Individuals](https://callhippo.com/blog/telephony/five-benefits-of-online-communication): Discover the benefits of online communication for businesses and personal use, from cost-effectiveness to better connectivity. Stay connected effortlessly. - [How Cloud Phone System And CRM Integration Will Improve Your Business Communication](https://callhippo.com/blog/integration/phone-integration-crm-can-turn-success): CRM and phone integration enhance your business performance in all parameter and also allow to manage all the data on a single platform. - [Integrating VoIP with CRM | A Must-Have for All Businesses](https://callhippo.com/blog/telephony/integrating-voip-with-crm-a-must-have-for-any-business): Integrating VoIP with CRM can take your business to new heights! Learn more about its features and real-time benefits in the office. - [How Can A Ticketing System Help You Grow Your Business?](https://callhippo.com/blog/general/how-can-a-ticketing-system-help-you-grow-your-business): Using suitable helpdesk software can be useful in enhancing customer service quality- beyond doubt and benefit the organization in multiple ways. - [The Importance Of Managing Your SSL Certificate](https://callhippo.com/blog/general/the-importance-of-managing-your-ssl-certificate): It is important to get a handle on management of your SSL certificates to gain more visibility in your installed certificates. - [What Is VoIP QoS (Quality of Service): Importance, Metrics, And Best Practices](https://callhippo.com/blog/telephony/what-is-voip-qos-how-it-improves-your-call-quality): Know what is VoIP Quality of Service, why it is important, and what are the limitations of VoIP QoS. And how It Improves your call quality. - [Why to Choose a VoIP Calling Cards Over an Other International Calling Card?](https://callhippo.com/blog/telephony/why-choose-voip-phone-system-over-international-calling-card): Still using an international calling card? Before the hidden costs associated with them burn your pockets switch to a VOIP phone system. - [Boost Your Business with Free Cloud Telephony Solution](https://callhippo.com/blog/business/free-cloud-telephony): Don't know what is cloud telephony? You are missing out on a great deal! Know how this game-changing technology can help you beat competitors - [How To Turn Your Customers Into Brand Promoters](https://callhippo.com/blog/business/turn-your-customers-brand-promoters): Transform your customers as brand ambassador of your products with few steps and promote your business through your customers as promoters - [Text Messages are the best way of serving customers](https://callhippo.com/blog/general/text-messages-are-the-best-way-of-serving-customers): It is very well evident that prior to phone calls, the use of text messages can function as one of the best modes of communication with the customers. - [Auto-Switch: Automate the Dialing Process & Save your Agents’ Time](https://callhippo.com/blog/update/auto-switch-automate-the-dialing-process-save-your-agents-time): If you want to free yourself from the hassles of selecting from which number to call, CallHippo’s auto-switch feature can help you! Read on to know more. - [How Telecommunication Innovations Have Revolutionized the Way We Work Today](https://callhippo.com/blog/telephony/how-telecommunication-innovations-have-revolutionized-the-way-we-work-today): Technology has reshaped the face of today’s modern workplace. Find your communication solution today and take your business to the next level. - [How to Use VoIP Voicemail Service and How Does It Work?](https://callhippo.com/blog/virtual-numbers/voicemail-service-voip): VoIP Voicemail service can be as simple as a recording machine, learn how to setup VoIP voicemail on VoIP phone along with its benefits. - [Top 11 Internet Calling Apps for Making Phone Calls Online in 2025](https://callhippo.com/blog/telephony/best-apps-to-make-calls-through-the-internet): Explore the top internet calling apps of 2025: CallHippo, 8x8, Nextiva, Ooma, RingCentral, and Vonage. Discover their features and benefits - [Types of VoIP Apps for Internet Calling](https://callhippo.com/blog/telephony/types-of-voip-apps-for-internet-calling): Lean Types of VoIP apps for internet calling in 2025. Discover their features, benefits, and how they can revolutionize communication for personal and business use. - [Top 10 VoIP Headset for Your Business in 2025](https://callhippo.com/blog/general/best-voip-headsets-for-your-business): VoIP headsets are essential tools that enable users to make phone calls over the Internet. Explore the top 10 VoIP headsets for your business - [How Virtual Numbers Can Help You Track Customers In An Online Business](https://callhippo.com/blog/telephony/how-virtual-numbers-can-help-you): Virtual numbers are potent tools that can help you market your business, and add new dimensions to your business’ customer service. - [Infographics : This Latest Cloud Service can Innovate your Business to Next Level](https://callhippo.com/blog/telephony/latest-cloud-service): Cloud telephony solutions are growing in demand & it is useful for your business to produce more. Make business customer-friendly by using this idea. - [UCaaS: Why should Small Businesses deploy it?](https://callhippo.com/blog/business/ucaas-why-should-small-businesses-deploy-it): UCaaS – addressing the needs of the rapidly-changing small business market. Explore top benefits you can leverage with it here. - [How Can VoIP(Voice over Internet Protocol) help To Grow Your Business Globally?](https://callhippo.com/blog/telephony/how-can-voip-help-to-grow-your-business-globally): Are you willing to expand your business globally? Well, these seven tactics about VoIP phone system will help you in achieving your goals! - [Be Always Available By Using Italian Virtual Phone Number](https://callhippo.com/blog/country/technology-will-make-sure-your-business-is-available-247-in-italy): Being 24/7 available for your customers can differentiate you in the market. Stand out your business in Italy by using an Italian virtual phone number. - [Cloud-based vs. Traditional Telephony System: Which one should you opt?](https://callhippo.com/blog/telephony/cloud-based-vs-traditional-telephony-system): Take a right decision- Traditional phone system or cloud-based business phone system – which one is right for your business? Know it here! - [Global Connect – Catch The Best Time To Connect With Your Leads!](https://callhippo.com/blog/virtual-numbers/global-connect-catch-the-best-time-to-call-leads): Find out the various advantages of Global Connect - a must-have feature for all organizations. Check your clients timezone before calling them. - [How AI Can Transform Your CRM Software In 2024](https://callhippo.com/blog/telephony/how-ai-technologies-are-changing-the-face-of-crm): Find out how artificial intelligence-powered CRM software can benefit an organization’s marketing and sales department with CallHippo. - [How To Call El Salvador From The US](https://callhippo.com/blog/country/how-to-call-el-salvador-from-the-us): Everything you need to know about how to make an international call from the U.S. to an El Salvador virtual phone number. - [How to Call Chile from the US?](https://callhippo.com/blog/country/call-chile-from-the-usa): Discover easy steps to call Chile from the US. Includes dialing codes, formats, and alternative solutions for seamless communication. - [How to Call Peru from the US?[Peru Country & Area Code]](https://callhippo.com/blog/country/call-peru-from-us): For a guide on how to call Peru from us, Dial the US exit code and the Peru country code, then the area code, and the seven-digit number. - [How To Make International Call To USA: from Europe and Other countries](https://callhippo.com/blog/country/international-call-to-usa): Affordable International Calling to the USA, know how to call USA from Europe or anywhere in the world with all the area code and exit codes. - [Does Your VoIP App Support OnePlus 7 Pro?](https://callhippo.com/blog/telephony/does-your-voip-app-support-oneplus-7-pro): A time-consuming using a VoIP service on a laptop/desktop, use the CallHippo mobile app to save your precious time and utilize it better for other work. - [How to Call the UK from the US? | Try for Free](https://callhippo.com/blog/country/call-uk-from-us-free): Learn how to call the UK from the US at minimum cost. Know the requirement of virtual numbers and facilitate communication with customers. - [5 Quick & Easy Steps To Optimize Images For SaaS Products](https://callhippo.com/blog/telephony/a-quick-guide-to-optimizing-images-for-saas-products): Now is the time for optimizing images for your business SaaS website so you beat the competition. Read this quick guide to take and reduce their size. - [Harvard Certified Online Digital Marketing Courses](https://callhippo.com/blog/general/harvard-certified-online-digital-marketing-courses): Online certification for marketing fundamentals helps students for accelerating their career with new age marketing skills. - [How to Call Norway From the US? A Comprehensive Guide](https://callhippo.com/blog/country/how-to-call-norway-from-the-us): Find out the various ways of how to call Norway from the US by using Norway's virtual phone number with callhippo. Start a free trial now! - [How to Call Switzerland from the USA: Complete Guide](https://callhippo.com/blog/country/how-to-call-switzerland-from-usa): Discover how to call Switzerland from the US. Get country codes, local codes for Zurich, and tips for affordable international calling. - [What is a Multi Line Phone System and How To Setup?](https://callhippo.com/blog/telephony/what-is-a-multi-line-phone-system): Upgrade business communication with a multi-line phone system. Learn what it is, its benefits, and how to set it up for the organization. - [How To Use Smart Call Forwarding To Forward Your Calls In VOIP?](https://callhippo.com/blog/virtual-numbers/set-call-forwarding-voip-numbers): Virtual phone system have an array of exciting new features. Find out how call forwarding can keep your customers connected all the time! - [Cloud Based Phone Solutions For European Markets - CallHippo](https://callhippo.com/blog/country/voip-solutions-for-european-markets): Capture your target audience in the European markets through a best virtual phone number – cost-effective, novel features and accessibility. - [Port Number from Grasshopper with CallHippo in UK for 2025](https://callhippo.com/blog/alternative/port-number-from-grasshopper): Port your Existing virtual phone number from Grasshopper to CallHippo in Just 3-4 Weeks and Enjoy Best Quality Calling Experience. - [Honest CallHippo Reviews: See What Users Really Think](https://callhippo.com/blog/general/callhippo-reviews): Choose VOIP System provider on the basis of CallHippo reviews on Capterra. Read our article to know more about CallHippo Capterra reviews. - [Why Virtual Phone Systems are Essential for Online Business Success](https://callhippo.com/blog/telephony/virtual-phone-numbers-critical-online-businesses): Learn why a virtual phone system is essential for online businesses. Explore its benefits, including cost savings, global reach, improved customer service, and advanced communication features. - [VoIP Is Going To Be An Unprecedented Product](https://callhippo.com/blog/telephony/know-voip-going-unprecedented-product-year): This article explains why your business is in a dire need of VoIP phone system. Expand it globally at an affordable cost with CallHippo. - [How To Get Rid Of Landline Phones And Switch to VoIP Phone System](https://callhippo.com/blog/telephony/get-rid-desk-phones-using-mind-blowing-technology): Tied up to your desk phones? Make and receive calls anywhere and anytime and from any device using virtual phone numbers. - [What is PBX Phone System: Types, Features, and Benefits](https://callhippo.com/blog/telephony/what-is-pbx): Learn about PBX phone systems: definition, features, benefits, types, and how they help businesses enhance communication and reduce costs. - [Make a Local Virtual Phone Number and see your Sales Speed Up](https://callhippo.com/blog/country/local-virtual-phone-number-and-see-your-sales-speed-up): Get virtual phone numbers online in 50+ countries starting from as cheap as $6.! Try the local virtual phone numbers anywhere risk-free. - [8 Parameters that Affecting VoIP Phone System Calling Quality](https://callhippo.com/blog/telephony/factors-that-effect-voip-phone-system-calling-quality): We have pointed out the eight factors that affect VoIP call quality. Read this complete article and know how you can improve VoIP Phone System Calling Quality. - [3 Steps to Setting up a Toll-Free Call Forwarding Service](https://callhippo.com/blog/virtual-numbers/toll-free-call-forwarding-service-for-your-business): Step by step guide for toll free call forwarding to utilized the call forwarding and make your business avaiable to your customers all time - [6 Factors to Consider While Choosing the Right Phone System For Your Business](https://callhippo.com/blog/telephony/6-factors-consider-choosing-right-phone-system-business): Here is a guide to choosing the right business phone system for your business needs. Here's how to pick a business phone system at an affordable prices. - [Virtual telephony system that talks to your CRM](https://callhippo.com/blog/integration/virtual-telephony-crm-integration): Use CallHippo CRM telephony for better client interaction which allows you to make and receive calls directly from your CRM. - [How to Call Canada From the US in 2025 [Quick Guide]](https://callhippo.com/blog/country/call-canada-from-us): Finding a way of how to call Canada from US? Check out this quick guide where you can get all the calling codes you need. - [How to Call South Africa from the US?](https://callhippo.com/blog/country/call-south-africa-from-us): Discover how to call South Africa from the USA with ease. Our guide covers dialing tips, codes, and methods for affordable international calls. - [9 Reasons CRM Phone Integration Improves Customer Experience](https://callhippo.com/blog/integration/crm-phone-integration): CRM phone integration helps businesses boost customer experience. With CRM phone system integration, business calls become more seamless. - [How to Call Brazil From the USA? (+ Brazil Area Code)](https://callhippo.com/blog/country/how-to-call-brazil-from-us): Find the most suitable answer on how to call Brazil from the USA. And descriptive guide about Brazil area codes, and country code. - [What is Click to Call Software? Features & Benefits Explained](https://callhippo.com/blog/telephony/click-to-call): Discover how click to call software simplifies customer interactions. Learn its benefits, features, and how to integrate it with your business tools. - [What Is TAT in Customer Service & How to Improve It?](https://callhippo.com/blog/general/what-is-tat-in-customer-service): Improve customer experience with quick turnaround time. Learn about what is tat in customer service and the importance of TAT in call centers. --- # # Detailed Content ## Pages ### Blog > Explore the latest trends, tips, and strategies in sales, customer support, and AI-powered business communication. Stay ahead with CallHippo's expert blog. - Published: 2023-06-21 - Modified: 2025-06-09 - URL: https://callhippo.com/blog/ Featured Article Search All Articles Small Business VoIP Call Center Customer Service How to Call AI See More Article jQuery(document). ready(function { jQuery(". category-post-block"). hide; jQuery("#small-business"). fadeIn(500); const scrollStep = 150; const categoryList = jQuery(". category-list-innr"); const categoryItems = jQuery(". category-list-block ul li"); // Function to toggle arrow visibility function toggleArrowVisibility { const maxScrollLeft = categoryList. scrollWidth - categoryList. clientWidth; const currentScrollLeft = categoryList. scrollLeft; if (currentScrollLeft > 0) { jQuery(". left_arrow"). show; } else { jQuery(". left_arrow"). hide; } if (currentScrollLeft >= maxScrollLeft) { jQuery(". right_arrow"). hide; } else { jQuery(". right_arrow"). show; } } // Handle clicking of category items categoryItems. click(function { const datacategory = jQuery(this). attr(". left_arrow"). click(function { categoryList. animate({ scrollLeft: "-=" + scrollStep }, 500, toggleArrowVisibility); }); // Initially check arrow visibility toggleArrowVisibility; // Detect scrolling to update arrow visibility categoryList. on("scroll", toggleArrowVisibility); }); Set Up Your Phone System In Less Than 3 Minutes From buying a number to making the first call, all it takes is 3 minutes to set up your virtual phone system. 1Buy Numbers 2Add Users 3Start Calling 4Track Calls Start Free Trial Top Videos US Phone Number Format What is Teleconferencing - Types & Benefits For Your Business Obtaining a Temporary Phone Number: Guide & Leading Providers Call Center Optimization: Strategies for Enhanced Customer Service Watch More jQuery(document). ready(function{ jQuery('. remote-button'). click(function{ var videoUrl = jQuery(this). data('tab'); console. log(videoUrl); jQuery('#video-frame'). attr('src', videoUrl); });}); Earn 20% Recurring Commission! Join the CallHippo Affiliate Program and turn your network into profits. Become... --- ### Business Guide > Discover the ultimate collection of business guides to help you succeed. From starting up to scaling your business, we've got you covered - Published: 2023-06-16 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/business-guide Business Guide Best Free Business Management Software For Small Sized Businesses The 10 Best Customer Support Apps How To Reduce Customer Churn: 11 Tips & Strategies How to Scale a Business | 5 Scaling Business Examples Best Customer Service Tips to Drive Better Customer Experience Customer Experience Marketing: 7 Strategies to Improve Customer Experience alt="How to Remove My Number From Private Number? " height="180" width="343" target="_blank" rel="noopener" How to Remove My Number From Private Number? alt="How to Call Someone From Computer? " height="180" width="343" target="_blank" rel="noopener" How to Call Someone From Computer? alt="Best Virtual Receptionist Services" height="180" width="343" target="_blank" rel="noopener" Best Virtual Receptionist Services alt="How Unified Communications Boosts Workplace Productivity" height="180" width="343" target="_blank" rel="noopener" How Unified Communications Boosts Workplace Productivity alt="How to Call a Blocked Number On iOS and Android? " height="180" width="343" target="_blank" rel="noopener" How to Call a Blocked Number On iOS and Android? alt="Best Customer Experience Platforms" height="180" width="343" target="_blank" rel="noopener" Best Customer Experience Platforms alt="How To Check Call History Of Any Number? " height="180" width="343" target="_blank" rel="noopener" How To Check Call History Of Any Number? alt="What Is a Hunt Group and How Does it Work? " height="180" width="343" target="_blank" rel="noopener" What Is a Hunt Group and How Does it Work? alt="How To Get a Temporary Phone Number? " height="180" width="343" target="_blank" rel="noopener" How To Get a Temporary Phone Number? alt="Phone Number Masking" height="180" width="343" target="_blank" rel="noopener" Phone Number Masking alt="Types of Business Communication" height="180" width="343" target="_blank" rel="noopener" Types of Business Communication alt="What Is Telecommuting? " height="180" width="343"... --- --- ## Posts ### Top 10 Small Restaurant Phone Systems - 2025 Expert Guide > Discover top restaurant phone systems with VoIP features, cost-saving benefits, and expert tips to streamline calls, orders, and customer service in 2025. - Published: 2025-06-08 - Modified: 2025-06-09 - URL: https://callhippo.com/blog/business/small-business-phone-system - Categories: business In the restaurant industry, time is money, and missed calls often mean missed revenue. Despite the rise of food delivery apps, 42% of diners still prefer calling in their orders. This proves that a reliable phone system is critical in delivering fast, reliable, and personal service. Whether it’s handling takeout calls, booking tables, or managing staff communications with advanced management features like caller ID, multiple-line functionality, and hands-free audio, the right system can streamline operations and delight customers. Let’s get into the must-have features, VoIP advantages, and top providers shaping restaurant communications in 2025. Why Restaurants Need a Specialized Phone System? A standard business phone setup simply can’t keep up with the pace of a busy restaurant. When multiple calls come in for reservations or deliveries, a basic system can cause missed opportunities and revenue loss. That’s why a specialized restaurant phone system is essential. It is designed to fulfill the real-time communication requirements of dynamic food service environments. A specialized restaurant phone system allows restaurants to manage communications across multiple locations from a central dashboard, enhancing operational efficiency. These systems can handle incoming calls efficiently, ensuring that no customer interactions are missed. VoIP systems utilize the internet to transmit voice data, offering advantages such as flexibility, scalability, and cost-effectiveness for both long-distance and international calls. Whether a single diner or a franchise, a strong phone system boosts efficiency, smooths operations, and maintains customer connections. Best 10 Restaurant Phone Systems to Consider in 2025 A good provider of phone systems... --- ### 855 Area Code: Everything You Need To Know > Know what the 855 area code is, how it works, & why businesses use it to improve nationwide reach. Learn & get your 855 toll-free number now! - Published: 2025-06-06 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/general/855-area-code - Categories: General When I first started my business, I didn’t think much about what my phone number said about me. But over time, I realized that how people contact you shapes how they see you. That’s when I looked into toll-free numbers and found the 855 area code. Like many, I wondered: Where is area code 855 from? Are 855 numbers safe? After some more research, I saw it’s a smart way to build trust, look professional, and connect nationwide. In this guide, I’ll share everything I’ve learned. Let’s dive in. What is the 855 Area Code? 855 is one of several officially recognized toll-free area codes in the North American Numbering Plan. Unlike regular area codes like 212 (New York) or 310 (Los Angeles), 855 is not associated with a specific city or region. It is completely virtual, meaning it's available to anyone, anywhere in the United States and Canada. If you're asking the question, "Where is the 855 area code from? " or "What area code is 855? ", the answer is simple: it’s not from a single place. The 855 code is part of a family of non-geographic area codes that include 800, 888, 877, 866, 844, and 833. The original purpose behind these area codes was to allow people to make phone calls to a business without the user paying for the call--which is the responsibility of the organization that is receiving the call. When you see an 855 number like 1-855-732-9409, you are typically dealing with a... --- ### What Does a Cancelled Call Mean? Causes and Differences > Learn what a cancelled call means and the difference between cancelled, missed, declined, and dropped calls, along with tips to avoid & improve call success. - Published: 2025-06-05 - Modified: 2025-06-09 - URL: https://callhippo.com/blog/general/what-does-cancelled-call-mean - Categories: General Ever seen “Cancelled Call” in your phone log and wondered what really happened—did the call go through, or did someone ignore it? You’re not alone. Understanding cancelled calls can save time and improve communication, especially since 5% of consumers hang up the moment they're placed on hold. In this blog, we’ll break down what a cancelled call means, why it happens, how it differs from other call types, and when you should try calling again, whether you're using an iPhone or Android. What Does a Cancelled Call Mean? A cancelled call happens when you make a call but hang up before the other person picks up. It means the call didn’t fully connect. This might be because you changed your mind, dialled by mistake, or ended the call too quickly. In most cases, the person you tried to call won’t even know you called. If the phone didn’t ring long enough or never rang at all, it won’t show as a missed call on their end. This is common, especially if you realise something right after pressing the call button. On iPhones, for example, this happens often. When you tap the red end button too soon, your call log will show it as a cancelled call, even if the other person never saw anything. So, a cancelled call is nothing to worry about. It just means the call didn’t go through all the way. You ended it before anything really happened. 3 Major Reasons Behind Cancelled Calls There are a... --- ### 9 Best Freshdesk Alternatives & Competitors in 2025 > Explore the 9 best Freshdesk alternatives with better features, flexible pricing, and smarter support tools for growing teams. - Published: 2025-06-04 - Modified: 2025-06-05 - URL: https://callhippo.com/blog/alternative/freshdesk-alternatives - Categories: alternative Freshdesk is a popular customer support platform. However, it may not always be the perfect fit for every team. As your business grows, its pricing, customization options, or features are limiting. But, the good news? There are smarter, more flexible alternatives out there. Whether you're seeking better automation, simpler workflows, or improved customer support operations, this list has options tailored to various team sizes and budgets. Let's explore the top alternatives to Freshdesk that can help you deliver faster, more personalized service. Why Consider Freshdesk Alternatives? Let’s first address what Freshdesk is. Freshdesk is customer support software that is used by businesses to manage and respond to customer queries. It brings all customer messages, whether via email, chat, phone, or social media, into one place. A persistent issue with Freshdesk is that when your business grows, this tool doesn't meet the growing needs. That’s why, as you grow, Freshdesk might not be suitable for you. Many companies find their pricing costly, especially when they look to upgrade. Some don’t see the added features that are more customized to their specific workflows. Some common reasons as to why businesses look for Freshdesk alternatives are: High pricing plans that may not suit small businesses or growing support teams. Limited customization options are available for specific business needs. Lack of advanced automation and flexibility in workflows. Integration challenges with existing tools and platforms. Demand for better omnichannel support, which consists of chat, email, phone, and social media. To avoid these issues, there are... --- ### Korean Phone Number Format: Dialing, Structure & Examples > Discover the Korea phone number format, for landlines & mobiles, common mistakes to avoid, and how to call Korea from anywhere. - Published: 2025-05-30 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/korean-phone-number-format - Categories: General Korea uses different numbers for landlines, mobile phones, and toll-free lines, each with its own style. Getting the format right is key, whether you’re calling South Korea from abroad or within the country. This blog will simplify Korean phone numbers and dialing rules so your calls connect easily and the call is as convenient as ever. Korean Phone Number Format Structure The country code of South Korea is +82. If you are calling from outside Korea, you use this South Korean country code and drop the zero from the area or mobile code. This is an important step that many people ignore, which cannot connect their calls. The area code dialing modification occurs when you connect to South Korea's country code. For example, a Korean phone number looks like this: Here’s how it looks in real Korean phone number examples and specific formats: A Seoul landline number inside Korea: 02-1234-5678 (where 02 is the Seoul code for South Korea's capital) From abroad, you dial it as: +82 2 1234 5678 For mobile phones (cell phones), numbers start with 010 locally. The first digit after the country code indicates the type of service; for cell phone numbers, it is 10. Local cell phone number: 010-1234-5678 From outside Korea: +82 10 1234 5678 Area codes are usually two—or three-digit numbers, while the other digits (subscriber number) can usually be six or eight digits. Almost all numbers have 11 digits, but this may vary in some cases. A study has found that 95%... --- ### 5+ Simple Strategies to Find Social Media Accounts with a Phone Number > Learn 5+ simple ways to find social media accounts by phone number: Use social media search, reverse lookup tools, search engines and sync contacts. - Published: 2025-05-29 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/general/find-social-media-accounts-by-phone-number - Categories: General Finding someone's social media accounts using their phone number is possible– thanks to features on various platforms that allow users to link their numbers. While methods like using search engines or social media platforms can be effective, the success rate often depends on privacy settings. In fact, according to a 2023 survey, nearly 60% of users link their phone numbers to at least one social media profile for security purposes. In this blog, I will walk you through how you can find social media by phone number using free methods and how to conduct a social media search by phone number. Can You Find Social Media Accounts by Phone Number? Yes, you can find social media accounts associated with a phone number. Many social media platforms allow users to link their phone numbers to their accounts, which makes it possible to search for profiles using that number. However, this process may not always work depending on the privacy settings of the platform or the individual. Here are a few points to consider when using this method: Limited access: Some social media platforms restrict search results by phone numbers for privacy reasons. Not all profiles are linked: Not every user connects their phone number to their account, so this search may not always yield results. Third-party tools: Certain services, like reverse lookup tools or social media search engines, can assist in finding profiles linked to a phone number. However, it’s important to respect privacy when searching for someone online and use... --- ### 7 Best Phone.com Alternatives & Competitors In 2025 > Explore the top Phone.com alternatives for 2025 and find VoIP solutions that offer better features, pricing, and scalability for growing businesses. - Published: 2025-05-28 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/alternative/phone-com-alternatives - Categories: alternative As businesses grow, their communication needs evolve. What worked when you were a small team may not work for you anymore. If Phone. com no longer provides the flexibility or features you need, it’s time to explore the best Phone. com alternatives that can better support your growth. In this blog, let’s explore the best alternative options to Phone. com that offer superior calling features to take your business communications to the next level. Why Consider Phone. com Alternatives? Let’s firstly answer the question - what is phone. com? Phone. com is a service that provides internet-based phone systems for businesses. It has been a popular choice for small businesses because it offers VoIP services. However, as your business grows, your needs may also evolve, and Phone. com may no longer be suitable for you. If you are looking for more features, better prices, or stronger support, it’s worth checking out Phone. com alternatives that can grow with your business. Here are a few reasons why switching might work for you: Scalability Issues - Phone. com works well for smaller teams, but as you expand, you might find it lacking in flexibility and advanced tools. Pricing Plans - The base pricing is fair. But, when you want more users or features like call analytics, or international calling, it can get much expensive. Some alternatives give you more for your money without any hidden costs. Advanced Features - The basic plan covers the essentials, but not much beyond that. If you’re... --- ### UK Phone Number Format: Everything You Need to Know > Find out how to correctly format and dial UK phone numbers locally and internationally. Includes examples, common errors, and best writing practices. - Published: 2025-05-27 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/uk-phone-number-format - Categories: General Phone numbers around the world follow different formats. And, the United Kingdom is no exception to this. Understanding the UK phone number format is important, whether you’re calling locally or internationally, or just wish to share your number with others. Additional digits or unfamiliar codes generally cause confusion. If not dialed correctly, these may lead to failed connections. In this blog, we’ll break down how exactly UK phone numbers are structured. And what are the common and effective dialing practices, and most importantly, guide you through the nuances of making and receiving calls within and outside the UK. What is the UK Phone Number Format? The UK phone number format refers to the way phone numbers are structured and written in the United Kingdom. It helps to ensure that the calls made are connected correctly, whether you are making a domestic or international call. Talking about its structure and length, a typical UK phone number has three main parts: First, the country code. The UK country code is +44. It replaces the 0, which is used in domestic calls when dialing from abroad. Second, the area code. It is also called the national destination code. This one identifies a specific geographical location or mobile network operator. It can be 2 to 5 digits long, such as London’s 20 or a 5-digit code for smaller towns. Lastly, the subscriber number, also known as the local phone number. This is a unique number that is assigned to the phone line within that... --- ### AI Call Analysis: Revolutionizing Customer Interactions > Explore how AI-powered call monitoring improves call quality, detects emotions, and provides valuable insights to drive better customer interactions. - Published: 2025-05-23 - Modified: 2025-05-26 - URL: https://callhippo.com/blog/ai/ai-call-analysis - Categories: AI Many businesses lose up to 40% of valuable customer insights due to inconsistent call quality and manual reviews. AI call analysis solves this by automatically transcribing and analyzing calls with high accuracy, delivering real-time feedback to improve issue resolution and customer experience. Using AI to analyze phone calls enhances agent performance and uncovers deep customer sentiment, reducing team workload and boosting support and sales results. Explore how adopting AI call analysis can unlock actionable insights and drive measurable improvements in your customer interactions. What is AI Call Analysis? AI call analysis automatically refers to the use of artificial intelligence technologies to process and evaluate phone conversations. It combines to convert tools such as speech recognition, natural language processing (NLP), and machine learning into valuable data. This enables businesses to analyze conversations and customer call interactions better without manual effort. At its core, AI turns the words spoken into text using Automatic Speech Recognition (ASR). Then, the natural language processing system helps to understand the meaning, intentions, and emotions behind the conversation. By analyzing tone, keywords, and speech patterns, AI gains valuable insights from calls. Using AI to analyze phone calls allows companies to detect customer emotions, identify common issues, and evaluate agents' performance. This data can be used to improve customer experience, address customer pain points, identify trends, optimize sales call techniques, and increase support quality. AI call analysis transforms raw conversations into valuable business intelligence quickly and accurately. Top AI Call Analysis Tools Choosing the right AI call monitoring... --- ### Top 10 VoIP Providers for Businesses in 2025 > Need a smarter way to handle customer calls? Check out the best VoIP providers for reliable and scalable business communication solutions. - Published: 2025-05-22 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/telephony/voip-provider - Categories: telephony Let’s be honest—your customers expect more than just an answer. They want quick solutions, personalized service, and frictionless experiences. And your team? They need a communication system that just works—wherever they are. That’s where smart, cloud-based VoIP phone system comes in. Due to its extraordinary features, the VoIP service market is expected to grow to $236. 25 billion in 2028 at a compound annual growth rate (CAGR) of 11. 8%. In this guide, we’ll walk through the best VoIP providers that help businesses deliver better conversations and stellar customer experiences. What is a VoIP? Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. VoIP technology converts voice into digital signals and transmits them as data packets. With its exceptional capabilities, VoIP phone systems are not just digital telephony systems; they are full-fledged business communications platforms. How to Choose the Best VoIP Provider for Your Needs Not all VoIP service providers can keep up with your business demands. Therefore, always choose the best bet after analyzing different alternatives. Consider the factors below to choose one that fits your business like a glove. 1. Unlimited Calling Opt for plans offering unlimited calls, especially if your team handles a high volume of phone calls daily. Look for: Global or domestic unlimited calling options No hidden throttling or per-minute charges Transparent fair usage policy Example: A customer service team making 300+ outbound calls daily can... --- ### How to Call Singapore From US in 3 Simple Steps > Learn how to call Singapore from the US easily. Includes dialing codes, tips, and common issues so your international call goes through smoothly. - Published: 2025-05-21 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/country/call-singapore-from-us - Categories: country When I called Singapore from the U. S. for the first time, I remember looking at my phone like I was trying to solve a puzzle. There were numbers to dial, and then codes to enter, and I didn't even know if I was doing it right. If you feel the same way, this article walks you through it step by step. Whether it’s for work, catching up with a friend, or handling something important, calling Singapore from the US doesn’t have to be confusing. Here’s everything you need to know explained clearly and without the fluff. 3 Easy Steps to Call Singapore From the US Calling Singapore from the USA involves more than just dialing a bunch of numbers. You also need to understand the correct order to dial the numbers in, recognize the time zone difference, and determine the best way to make the call that balances both low cost and convenience. Step 1: Dial the U. S. Exit Code (011) The first step is dialing 011, which is the official exit code when making international calls from the United States. You need to tell your phone system you are placing an international call; that simply means using the exit code. Regardless of the overseas destination, this international access code always appears first when calling from the US. This code alerts your phone carrier that you're placing a call outside the US. Step 2: . Enter the Singapore Country Code (65) When your phone recognizes the call as... --- ### 9 Best Google Voice Alternatives & Competitors for 2025 > Looking for the best Google Voice alternatives in 2025? Compare top picks like CallHippo, OpenPhone, and more to find the perfect business phone system. - Published: 2025-05-20 - Modified: 2025-05-26 - URL: https://callhippo.com/blog/alternative/google-voice-alternatives - Categories: alternative Google Voice has been a steadfast alternative for countless solo entrepreneurs and anyone with a need for a simple and affordable phone number. However, as your business grows, so do your communication requirements. Unfortunately, that’s where things can get tricky. Features like smart call routing, toll-free numbers, and advanced integrations aren’t part of Google Voice’s core offering. If you feel those limitations, then it might be a perfect time to explore other options. In this guide, we’re diving deep into the best Google Voice alternatives with all the advanced features your team actually needs! Why Consider Google Voice Alternatives? Although Google Voice is a renowned tool for day-to-day communication needs, it falls short when it comes to handling the intricate demands of an evolving business. Here's why you should consider a Google Voice alternative: Crucial business features like IVR systems, call routing, and modern analytics are lacking in Google Voice. Google Voice doesn’t scale beyond a predetermined limit. So, it cannot be an ideal choice for businesses that manage multiple departments. For global businesses, Google Voice does not have solid provisions to grant global number coverage. Google Voice delivers limited customer support, which can cause plenty of confusion among different teams. Top 9 Google Voice Alternatives We have identified 9 top Google Voice competitors with standout calling features like video conferencing, auto-replies, and an AI sales agent. Whether you are a solopreneur or running a large-scale business, you can select any platform listed in this guide based on its ability... --- ### 844 Area Code: Everything You Need To Know > Discover everything you need to know about the 844 area code, including its location and services. Unlock the secrets of this unique calling destination today. - Published: 2025-05-19 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/844-area-code - Categories: General The worldwide market size for call centers is estimated to reach $496B by 2027! This? massive number reflects the industry’s insatiable need for relevant customer journeys. Therefore, area codes become a vital part of your business growth. They even play a pivotal role in finding a caller’s origin and ensuring a seamless interaction. Though less widely known than 213 or 415, the 844 area code is a crucial piece of? the toll-free number system. Read on to find out the significance of the 844 area code and where to get one for your business. What is the 844 Area Code? The 844 area code can be defined as a toll-free number that is not associated with any American city or state. When any USA-based business utilizes a toll-free phone number like 844, they are responsible for the cost of the call, not the caller. This means phone calls done by your clients will not cost them a penny. In addition to that, an 844 number is? not associated with any specific location. Your customers from the USA and Canada can? contact you using just a single toll-free calling. This virtual? number can be of great use for the expansion of your business. What Is the Location of Area Code 844? Most area codes (for instance, 213 for Los Angeles, or 415 for San Francisco) are associated with a part of the country, or a city, or part of a city. However, the area code 844 location is assigned without regard... --- ### 888 Area Code: Everything You Need to Know > Learn everything about the 888 area code, its benefits for businesses, and how to get your own toll-free number with CallHippo. Free trial available! - Published: 2025-05-17 - Modified: 2025-05-20 - URL: https://callhippo.com/blog/general/888-area-code - Categories: General Call us or drop a message on 888 XXX 888 - You must have seen this on the pamphlets dropped in your letterbox, on the TV screen, on billboards, or even heard it on the radio. 888 is the toll-free number businesses in the United States and Canada use, so that customers and prospects can reach out to them. This blog will go deeper into the nitty-gritty of 888 toll-free numbers. You will learn the meaning of the 888 area code, how it can benefit your business, and how to get one for your business. So, let’s get started. What Is The 888 Area Code? The 888 area code is part of a toll-free numbers series (Like 800, 877, 866, 855, and 844). It is mainly used for services such as customer service lines and teleconferencing in America and Canada. The 888 area code was created by the North American Numbering Plan (NANP) in 1996. NANP allows businesses to obtain toll-free area codes to reach a wide audience across different countries. This area code is primarily used by businesses to offer free communication to their customers. When a customer calls a business with a toll-free number, the business is responsible for paying the phone charges, not the customer. What Is the Location of Area Code 888? The 888 area code is a toll-free number that is not tied to any specific location. Unlike regular area codes, which might be linked to cities or regions, businesses in the U. S. and... --- ### 12 Best AI Voice Agents: Revolutionizing Customer Interactions > Learn about the best AI voice agents of 2025. Compare features, benefits, and top platforms to improve customer service with smart, scalable voice solutions. - Published: 2025-05-16 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/ai/best-ai-voice-agents - Categories: AI Today's customer expects immediate responses and 24/7 support, whether they are placing an order, asking for help, or asking a question. To meet those expectations, businesses use AI voice agents. The AI agents market, currently worth $7. 38 billion, is projected to grow rapidly at 44. 8% annually and hit $47. 1 billion by 2030. Choosing the best AI voice agent for your business is about delivering excellent customer experiences and helping ease your team's load when they require some assistance. Let's explore what AI voice agents are and how they can contribute to helping your business grow. What are AI Voice Agents? An AI voice agent is an artificial intelligence-enabled software system trained to recognize human speech and respond. Think of an AI voice agent as a smartphone assistant that is always awake to answer calls and reply to queries. It listens, understands, responds, and acts without a human in the loop. These agents are powered with technologies like: Voice Recognition: The agent can actually hear the voice of the caller clearly, regardless of how they sound, or if other voices are present in the background. Natural Language Processing (NLP): It understands not only the words but also the context. Smart Responses: It can respond in a conversational manner instead of just reading lines from a script. AI voice agents are capable of handling a diverse array of tasks. Here are a few of the most important capabilities: Manage real phone conversations using natural dialogue Route calls to the... --- ### What is Call Whispering and How Does It Enhance Customer Interactions > What is Call Whispering? Learn how this powerful feature helps agent performance, improves customer service, and enables real-time coaching in call centers. - Published: 2025-05-15 - Modified: 2025-05-20 - URL: https://callhippo.com/blog/callcenter/what-is-call-whispering - Categories: callcenter In every customer phone conversation, there's a moment where your business can make a strong impression or miss the mark. That’s why it’s not just about what your agents say. It’s also about how well they’re supported. Imagine if a manager could empower an employee in real-time while a customer was on the line. Sounds beneficial, right? That’s the aim of call whispering: providing agents with the information they need to handle calls confidently. In this blog, we’ll be outlining what is call whispering and why it is one of the most desired methods of improving customer service. What Is Call Whispering? Call whisper is a feature of contact center software that provides agents with important information about an incoming call. The information can be given either before the call begins or during the actual interaction, without the caller knowing. This information can come in several formats, including a display message, a voice recording, or even text-to-speech. The call whisper feature also allows a manager or supervisor to quietly provide real-time guidance to the agent while on the call. The call whisper service has created many benefits for agents, supervisors, and the contact center overall. Benefits of Call Whispering Call whispering is a way for teams to improve how they communicate with customers. Here are some of the key benefits of call whispering: 1. Improving Agent Performance And Readiness The positive effect on agent readiness and performance is one of the key benefits of call whispering. Agents get important caller... --- ### 866 Area Code: Everything You Need to Know > Find out how the 866 area code benefits businesses with toll-free calls, offering customers easy access without long-distance fees. - Published: 2025-05-14 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/what-is-866-area-code - Categories: General Have you ever tried calling a business and ended up paying long-distance fees or waiting forever on hold? The 866 area code is a great solution to this. It lets your customers call you for free without any extra costs. In this blog, we’ll get deeper into the topic and learn more about how the 866 area code works and how it benefits your business. Let’s dive in and explore why it’s a great choice for better customer communication, especially international business communication. What Is the 866 Area Code? Area codes are particularly vital when there is a long-distance call. They help the company locate the caller’s and the receiver’s actual location, which impacts the cost of one call. Now, they are not as important to use when making calls as they were when landlines were prevalent. This is due to the rise of cellphones and voice services such as VoIP. Yet, these area codes still have their relevance when it comes to handling communication even in the present times. The 866 area code is a toll-free area code that is utilized by businesses so that their clients can call them without being charged anything. This is under the North American Numbering Plan. This denotes that when someone makes a 866 toll-free business call, the company is paying for the call, not the caller. The standard area codes are normally linked to an area. The exception is the 866 area code, though, which is not connected to any particular city... --- ### Why Does My Phone Call Ends Immediately? Causes & Fixes > Are your calls dropping right after dialing? Know the top reasons your phone call ends immediately and learn how to fix it on both Android and iPhone devices - Published: 2025-05-14 - Modified: 2025-05-15 - URL: https://callhippo.com/blog/general/phone-call-ending-immediately - Categories: General You call a number, expecting it to ring, but the call ends immediately. It's frustrating, right? I’ve personally run into this problem while traveling: calls dropping in the middle of nowhere with no warning. This can happen with your Android or iPhone device, and the reasons can range from minor bugs to deeper technical issues. Let's go through common reasons why does it say call ended when I call someone , and learn how to fix the call ended problem. 9 Top Reasons Why Your Call Ends Immediately Let’s look at some of the most common reasons behind the confusion people face as they think, why call ended automatically. Some of the reasons why your phone hangs up immediately are surprisingly easy to overlook. 1. Network Issues A weak signal or no signal at all from your mobile network provider may sometimes result in your call ending immediately. A weak network connection can occur in a dead zone. Moreover, too many users on the network at the same time can overwhelm the network at peak hours. This network congestion can cause calls to drop or not connect. 2. SIM Card Problem A SIM that is unregistered, damaged, or not inserted properly can also end a phone call and prevent you from being able to make calls. The common issues here are a dirty or scratched card or a misalign of the SIM tray, all of which can affect your ability to connect to the network. 3. Blocked Number If you... --- ### 15+ Best Call Center Software For 2025 > Discover the 15+ best call center software for 2025, featuring advanced tools for seamless customer interactions and multichannel support. - Published: 2025-05-13 - Modified: 2025-05-16 - URL: https://callhippo.com/blog/general/best-call-center-software - Categories: General Great customer service isn’t just a nice-to-have; it’s what keeps businesses running. But what really happens behind every customer interaction? You’re not the only one wondering! With a more demanding customer landscape, businesses need effective communication to keep up with customer expectations. 76% of customers expect personalized service at every touchpoint. The right call center solution can help your business meet customer expectations. To help you find the best fit for your business, here’s a list of the top 15+ call center management software options, along with additional information that can take your customer support to the next level. Call Center Software Overview Call center software is a useful technology solution developed to track and efficiently manage a large volume of calls made between agents and customers or leads. It can help integrate both aspects of inbound and outbound communication to help improve your business operations. As a business communications platform, this software typically cloud-based, can change the way your call center operates. It can help with: Handle large volumes of incoming phone calls Help streamline your call flows Help you provide quicker and better customer service Automate repetitive business processes Call Center Software vs. Contact Center Software Call Center Software - Designed primarily for a business to manage inbound and outbound telephone calls, making it a good option for businesses primarily engaged in voice communications. Contact Center Software - Allows multiple methods of communication, including phone calls, SMS, chat, email, and social media, for a more personalized customer experience.... --- ### What is an Abandoned Call? Causes & How to Handle Them > Discover what abandoned calls are, why they happen in call centers, and practical strategies to reduce abandonment rates and improve customer experience. - Published: 2025-05-12 - Modified: 2025-05-19 - URL: https://callhippo.com/blog/callcenter/how-to-reduce-abandoned-calls-in-call-center - Categories: callcenter In customer service, every interaction matters. When a caller disconnects before reaching a live agent, it is classified as an abandoned call. This can occur due to long wait times, technical issues, or a caller’s decision to seek assistance elsewhere. For call centers and businesses that rely on phone support, high call abandonment rates can indicate inefficiencies and negatively impact customer satisfaction. This blog provides a detailed explanation of the abandoned call meaning, explores its causes, and outlines strategies on how to reduce abandoned calls in call centers. Abandoned Call Meaning & How It Affects Call Centers When a caller hangs up before speaking with a live agent, it's known as an abandoned call. Long wait periods, annoyance, and technical difficulties are some of the causes of this. In a call center environment, abandoned calls are closely monitored as they impact both customer experience and overall efficiency. How Abandoned Calls Affect Call Centers Understanding the abandoned call meaning and its impact on call center operations is crucial for improving service quality. 1. Decline in Customer Satisfaction When callers are forced to wait too long or face multiple call drops, they may feel ignored or undervalued. This annoyance may result in a bad impression of the business, which would lower client loyalty and confidence. 78% of customers have abandoned a purchase because of an unsatisfactory customer experience. 2. Loss of Business Opportunities Many calls coming into a call center are from potential or existing customers who need assistance with a product,... --- ### 9 Best MagicJack Alternatives & Competitors in 2025 > Discover the top 9 MagicJack alternatives for budget-friendly communication. Find the perfect solution for your calling needs. - Published: 2025-05-10 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/general/magicjack-alternatives - Categories: General Tired of the limitations of magicJack? While it’s known for simple, budget-friendly calling, businesses need more than just basic voice services. The world of VoIP has evolved, offering advanced tools like call routing, CRM integrations, and even video conferencing to streamline communications. Whether you’re scaling your team or looking for a more professional image, there are alternatives to MagicJack that cater to your business’s unique needs. In this blog, we’ll explore the top options that not only improve your phone service, including conference calls, but also elevate your entire communication game with robust features in 2025. Why Consider MagicJack Alternatives? MagicJack has long been a go-to for affordable VoIP services, but it might not meet everyone’s needs. Low-cost calling services might entice some users to look for alternatives for various reasons. Reasons that might convince one to migrate to an alternative are: Better Call Quality: Most alternatives have better call clarity and reliability than MagicJack, which can be of utmost importance for a business when communication matters. Advanced Features: MagicJack doesn't provide advanced features, such as an integrated virtual receptionist or auto-call routing facilities, and integration features with other CRM applications. Scalability: The businesses grow, and they need solutions that can adapt to that. The offerings from MagicJack may not be as flexible, while many alternatives are more than willing to accommodate the expanding teams. Better overall, in terms of cost, reliability, or feature enhancements, is likely possible by switching to an alternative, especially for businesses or persons who require... --- ### Italy Phone Number Format: How to Dial Correctly > Learn Italy's phone number format: use +39, know area codes, and tell mobile from landline; dial full number locally or internationally. - Published: 2025-05-09 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/italy-phone-number-format - Categories: General Have you placed a call in Italy that didn't connect, and you are still figuring out why? The Italy phone number format can be confusing if you don't have a clear understanding of it. I have personally seen businesses lose leads, customer calls go unanswered, and WhatsApp verification fail, all for a minor formatting change. Italy has a way of structuring numbers. Do you see a zero at the start? It is not optional. For area codes? There are more than 160! If you're dealing with the confusion of Italy phone numbers, this guide will help you understand everything. Structure Of An Italy Phone Number Let’s begin with the basic information in Italian phone number format. An Italy number has a structure to assist with both local and international communications. Here’s what a standard Italy phone number format looks like: + + Now let’s break it down: 1. Country Code Italy uses the +39 country code for all international calls. According to the International Telecommunication Union (ITU), the Italian dial code +39 is part of a standardized international dialing framework used globally to ensure consistency and call routing accuracy across borders. When dialing from outside Italy, you must never skip the Italian country code. It is very important to indicate the Italy code number so that your call lands in the correct country and connects you accurately. 2. Area Code Italy has approximately 160 area codes, each of which is specific to its city or region. Area codes always begin... --- ### What is Omnichannel Engagement & Why It Matters? > Learn how to build an omnichannel engagement strategy. Discover benefits, examples, and tips to enhance customer experience and boost loyalty. - Published: 2025-05-08 - Modified: 2025-05-16 - URL: https://callhippo.com/blog/general/what-is-omnichannel-engagement - Categories: General Customers don’t just buy products; they buy experiences. And those experiences stretch across channels like social media, chat, email, phone, and maybe an in-store visit. Your customers are not concerned about how many tools you use. What they care about is this: " Do you know who I am, what I need, and can you help me without making me start over every time? ” The answer lies in an omnichannel customer engagement strategy. In this blog, we will walk you through the companies that are implementing this strategy and how you can implement it, too. What is Omnichannel Engagement? Omnichannel engagement refers to the strategy that combines customer interactions across different digital and physical communication channels. This tactic is designed to offer a more consistent and personalized experience. To summarize, omnichannel customer engagement is all about breaking silos between different departments and leveraging data insights to deliver better support, sales, and experience across all channels. Why Does Omnichannel Engagement Matter? An omnichannel engagement is paramount for any business. The following statistics prove that: Companies with omnichannel customer engagement strategies retain around 89% customers However, companies with weak omnichannel strategies only retain around 33% of their clients. 76% of customers expect consistent experiences across all channels and departments. Omnichannel personalization can help companies increase revenue by 5% to 15% across the full customer base. A study on 46000 shoppers showed that 73% omnichannel customers use multiple channels during their shopping journey. Omnichannel vs. Multichannel - The Key Difference Both terms,... --- ### 9 Best Genesys Alternatives & Competitors in 2025 > Compare the best Genesys alternatives for 2025, from AI-powered features to user-friendly setups, helping businesses improve customer service. - Published: 2025-05-07 - Modified: 2025-05-11 - URL: https://callhippo.com/blog/alternative/genesys-alternatives - Categories: alternative There are too many options for a contact center platform, and selecting the right one can be a tough choice to make. Genesys is a renowned name in the industry, but it is not the right fit for every business. If you are looking for a simpler, more cost-effective solution that still offers superior features, you might want to look at some other options. In this blog, we’ll walk you through 9 top Genesys alternatives that could be a better fit for your team’s needs, and help you to make a better choice. Why Consider Genesys Alternatives? Genesys is no doubt a strong name in the contact center industry, but it may not suit every team. A lot of medium-sized businesses and growing companies often face challenges when trying to acquire the resources they need. This process can be both tough and expensive for them. Some struggle with integration capabilities, while others say the user-friendly interface is missing. If your team wants something easy to use, with flexible pricing, and faster setup, an alternative to Genesys might work better. Plus, businesses today expect tools that can manage customer interactions across multiple channels and not just phone calls. 9 Best Genesys Alternatives 1. CallHippo CallHippo is a cloud-based platform that is built to supercharge sales and support teams. This software is especially designed for fast-growing businesses. It offers a smart way to handle customer interactions across multiple channels– from voice and SMS to WhatsApp and more. It strongly focuses on AI... --- ### Philippines Phone Number Format: A Quick Guide > Learn the Philippines phone number format, area codes, and how to dial landline, mobile, & toll-free numbers correctly. See with examples. - Published: 2025-05-06 - Modified: 2025-05-23 - URL: https://callhippo.com/blog/general/philippines-phone-number-format-example - Categories: General Do you want to expand your business in the Philippines market, but you aren’t sure where to start? Let me tell you! Start with understanding the Philippines phone number. A phone number is an asset for companies headquartered in different countries and wanting to expand their business globally. Sitting at home, you can run an entire organization! Crazy right? But that’s how modern technology works. In this guide, I’ll discuss everything you need to know about the Philippines phone number format. Let’s see how you can make a breakthrough in the Philippines market using their phone number. What Is The Philippines Phone Number Format? The Philippine phone format contains a country code, area code, the phone prefixes, and a local number. All of these components are vital for ensuring your call reaches the person you are trying to contact. 1. Country Code One thing unique about country codes is that they are all different. Each country has its international dialing code. The Philippines' international dialing code is 63. When you call the Philippines from abroad, you first need to dial 63 before the remaining numbers. Remember, the call will not go through without it. 2. Area Code The area code is a one- to two-digit number that identifies a region or city. Area codes vary by region and represent the geographical location of the number you dial. For example, the area codes of some regions in the Philippines are: Manila and nearby cities: 2 Cebu: 32 Davao: 82 3. Mobile... --- ### 9 Best FreedomVoice Alternatives & Competitors in 2025 > Compare the best FreedomVoice alternatives in 2025. Find top-rated VoIP solutions crafted for your business needs. - Published: 2025-05-05 - Modified: 2025-05-11 - URL: https://callhippo.com/blog/alternative/freedomvoice-alternatives - Categories: alternative FreedomVoice has assisted numerous companies in the initial phase of their business. But if your business is ready to have more features, improved assistance, and more transparent pricing, now is the time to consider alternative options. Whether your business is growing rapidly or simply in need of a fresher call experience, the right alternative can make a significant difference. Alternatives offer all the features needed for modern business communications. In this blog, we’ve selected the top virtual phone system alternatives of FreedomVoice in 2025 that provide powerful features, excellent value, and effortless communication. Why Consider FreedomVoice Alternatives? While FreedomVoice has served many businesses well, it may no longer meet the needs of modern teams that require advanced call management capabilities for effective business communications. Users often look for more advanced calling features, flexible pricing, and smoother integrations, all areas where newer solutions shine. As companies scale or shift to remote models, the need for a more intuitive and powerful phone system becomes essential. This has led many to explore a FreedomVoice alternative that better aligns with their growth, customer engagement, and customer service goals. Newer solutions enhance agent productivity by providing better call management and communication strategies. Here’s why switching might be the right move, including the need for outstanding customer support. Limited feature set compared to modern cloud phone system providers. Freedom Voice pricing lacks transparency and can get expensive as you scale, especially without a toll-free number. Outdated interface that hinders user experience and productivity. Inconsistent customer support... --- ### How to Find Someone's Phone Number Online? Best Ways and Tools > Explore 9 tools and 6 methods to find someone's phone number for free. Learn safe and ethical ways to get contact details online. - Published: 2025-05-03 - Modified: 2025-05-05 - URL: https://callhippo.com/blog/general/how-to-find-someones-phone-number - Categories: General Finding someone's phone number isn’t as easy as it used to be, mainly because people are more concerned about their privacy. In fact, a recent poll showed that 49% of people are now more careful about sharing their personal details online. This makes it harder to find contact information. But with the right tools and methods, you can still find someone's phone number legally and for free. In this blog, we will walk you through the 6 best ways and the top 10 platforms to help you find someone's number without spending a dime. 6 Ways to Find Someone's Phone Number Online For Free If you’re trying to reconnect with an old friend, contact a potential client, or get in touch with a business, there are several ways to find someone’s number without spending a dime. Here are six methods to help you out. 1. Use Phone Number Lookup Tools Phone number lookup tools are one of the easiest ways to find someone's phone number for free. These online services collect public information and make it available for users. While not all numbers will be listed, they’re a good starting point. Some popular free tools include: TruePeopleSearch – This website lets you search for people by name, phone number, or address. It provides details like phone numbers, addresses, and even possible relatives. Spy Dialer – This tool allows you to enter a name or phone number to see who it belongs to. It’s free and gives basic information without needing... --- ### Japan Phone Number Format: Structure, Types, and Dialing > Learn everything about the Japan phone number format with area codes, mobile prefixes, & dialing tips. Stay in touch with Japanese contacts. - Published: 2025-05-02 - Modified: 2025-05-23 - URL: https://callhippo.com/blog/general/japan-phone-number-format - Categories: General No doubt that a technologically advanced country like Japan has a thoughtfully designed phone number system. However, for callers from other countries, navigating through these unprecedented number sequences can be a huge bottleneck. Whether you are struggling to contact a Tokyo-based number or schedule a meeting in Osaka, you should learn how to dial a Japanese phone number at a go. Our comprehensive guide breaks it all down for you — from area codes, prefixes, and international calling procedures. Stay tuned! By the end of this guide, you’ll be able to call your Japanese contact and say ‘Konnichiwa’ (Hello) with confidence! \ How To Dial Japanese Phone Numbers? A Japan phone number can be dialed in 2 ways: Within the country or from outside the country. However, for both, dialing methods may change slightly. Let’s understand both of them in-depth: 1. Within Japan While making a local call inside Japan: Start by dialing 0 (this is the trunk prefix used for domestic calls). Then, simply dial the area code of the city or region. Follow it with the subscriber number. Example for a Local Call in Japan (Tokyo): Dial: 03-1234-5678 (03 is the area code for Tokyo, 1234-5678 is the subscriber number. ) 2. From Abroad (Example: Calling from the USA) While dialing internationally to Japan: Start by dialing the exit code of your country. From the USA, the exit code is 011. Dial Japan’s country code, which is 81. Omit the starting 0 from the Japanese area code or... --- ### What is a Softphone? Meaning, Benefits & How It Works > Discover what a softphone is, how it works, and its key benefits. Learn the difference between softphones and hardphones to choose the right one. - Published: 2025-05-01 - Modified: 2025-05-14 - URL: https://callhippo.com/blog/telephony/what-is-a-softphone - Categories: telephony Business communication has evolved significantly. There was a time when every call required a desk phone, but now you can make and receive business calls from anywhere using a softphone. A softphone provides businesses with greater flexibility, reduced costs, and improved integration with modern workflows. But what is a softphone, and how does it work? Is it the right choice for your business? Let’s break it down in simple terms. What is a Softphone? A softphone is software that enables users to make phone calls over the internet using a computer, tablet, or smartphone. Instead of connecting to a landline, it uses a VoIP system. Even though it’s software-based, a softphone functions just like a regular phone. You dial numbers, receive calls, put someone on hold, and more. However, in contrast to traditional phones, softphones offer multiple advanced business features, including: Voicemail to Email – Receive voicemail messages directly in your inbox! Call Forwarding – Redirect calls to another number or device. Video Conferencing – Conduct face-to-face meetings without needing separate software. CRM Integration – Sync with customer relationship management (CRM) software to engage with your customers. How Does a Softphone Work? A softphone converts your voice into digital data and transmits it over the Internet. Let’s break down that process into simpler steps: Step 1: Installing the Softphone App You can download and install a softphone application on your computer, tablet, or smartphone. Some softphones come bundled with larger VoIP services, while others function independently. Step 2: Connecting to... --- ### Top 11 Famous Area Codes in California for Business > Need a California area code? Here are the 11 most famous ones to help grow your business in cities like Los Angeles, San Francisco, and San Jose. - Published: 2025-04-30 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/california-area-codes - Categories: General California is popularly known as the Golden State of the US. It is home to several industries and has a rich cultural diversity. It is also the most densely populated state in the US and has the most area codes. You might want to call for personal or business reasons. Either way, it is essential to know the correct area codes. This blog discusses the most famous area codes in California. We have accumulated 11 of the most popular California phone number area codes, which might help you enhance your business communication. 11 Most Famous Area Codes in California These area codes are put before the phone number to locate a certain location or place. They are generally 3-digit prefixes. Below, you will find the 11 most suitable area codes that can benefit your business operations across the state: 1. Los Angeles (213, 323, 310, 424) Los Angeles is well-known as the entertainment capital. The well-known area codes of this city are 213, 323, 310, and 424. From Hollywood Hills to the downtown area, a substantial portion of the city is covered by these area codes. Los Angeles is a great place to do business in Southern California. It's ideal for those in entertainment and fashion industry. Plus, the city also attracts tech talent. 2. San Francisco (415, 628) San Francisco is one of the most celebrated cities of Northern California. It is known for its history and innovation in the tech sector. The 415 and 628 area codes dominate... --- ### What Is Network Jitter? Causes, Effects & Fixes > Learn what network jitter is, what causes it, and how to fix it. Improve your VoIP call quality with proven ways to reduce jitter on any network. - Published: 2025-04-29 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/telephony/network-jitter-how-it-affects-voip-calls - Categories: telephony - Tags: Network jitter, VoIP jitter, what is network jitter Has it ever happened to you that you were trying to have a conversation on a call and the voice on the other end distorted due to a poor internet connection? You must have found yourself asking, "Can you hear me? " Frustrating, right? This issue is often caused by internet jitter. So, what is internet jitter? Internet or network jitter is the fluctuation in the timing of packets traveling across the network that can affect communications like VoIP or video calls. In this blog, we’ll walk you through the meaning of jitter, its causes, and effective ways to reduce it. What is Network Jitter? Network jitter is the inconsistency in the time it takes data packets to travel across a network. It can cause delays, lag, or choppy audio/video in real-time communications like VoIP or video calls. Imagine you send a series of packages through the postal service, and they should ideally reach your friend’s house at the same time. However, sometimes one package might arrive earlier, while the next one arrives later. Jitter is like that – it happens when data (like audio quality or video) is sent over the internet in small packets. Instead of these packets arriving at regular times, some arrive too early, and others too late. This causes delays or interruptions, especially when you're on a call, streaming a video, or playing a game online. This variability can have a negative impact on the performance of internet-based services, leading to problems such as lag... --- ### VoIP vs PSTN: Which Phone System Is Right for You? > Compare VoIP vs PSTN to see which suits your business best. Discover features, pros & cons, and why many are switching to VoIP in 2025. - Published: 2025-04-25 - Modified: 2025-04-29 - URL: https://callhippo.com/blog/business/what-is-the-difference-between-voip-and-pstn - Categories: business For any business to be successful, having an effective communication channel is the backbone. So, to stay ahead, it’s crucial to get your hands on the right communication system that sits well with your business needs. For years, the Public Switched Telephone Network (PSTN) has been the preferred choice for businesses. However, with the rise of VoIP calls, businesses now seem to have a better alternative. Both systems have their strengths. But how do you choose the right one for your business? In this blog, we’ll learn the differences between VoIP and PSTN lines and help you make a better choice. What is PSTN? PSTN full form is Public Switched Telephone Network. It is a phone system that uses telephone lines to connect telephone calls. On this telephone service, your voice data is transmitted in an analog format. This phone system has been widely used in the United States for many decades. POTS ( Plain Old Telephone Service) is the traditional version of PSTN. It is the basic analog phone service that many people used before VoIP phone systems became popular. In this era, traditional landline phones were used, allowing users to easily receive calls and make communications through the PSTN phone network. How does it work? Let’s see the working of the PSTN line in its three uses: 1. Making a Call When you call a phone number, your voice turns into an electrical signal that travels through copper wires or fiber optics. 2. Switching Centers: The voice signal... --- ### 677 Area Code: Everything You Need To Know > Find out what the 677 area code means, where it’s used, and how to call or get a number in the Solomon Islands. - Published: 2025-04-24 - Modified: 2025-05-05 - URL: https://callhippo.com/blog/general/677-area-code - Categories: General Ever stumbled upon a call or message with a 677 area code and wondered where it came from? You are not alone. The 677 region code, like other city codes, is not bound to any American region or state. However, it is the Solomon Islands Country Code that is used to connect with people and businesses in this island nation located in the South Pacific. The Solomon Islands are a collection of islands within the large Melanesian Islands, which are rich in historical importance and traditions. This blog gives you all you need to know about the 677 area code and international calling rates. Let's get started. Where is the 677 Area Code? The 677 area code is assigned to the Solomon Islands, a sovereign country located in the South Pacific Ocean. It serves as the official Solomon Islands country code and is used for all international calls made to this island nation. Unlike the divisions of other countries that are subdivided into many area codes, the Solomon Islands has only one applicable area code, 677, for the entire country. Whether it's Honiara or one of the other outer provinces, every call commences with +677. History of 677 Country Code The area code 677 has been the official international dialing code for the Solomon Islands since it was assigned by the International Telecommunication Union (ITU). This code was introduced to give the nation a unique telecommunications identity and ensure consistent access to voice and mobile services across the islands. After... --- ### Thailand Phone Number Format: Examples, and How to Get One > Learn everything about Thailand phone number formats, dialing codes, mobile & toll-free number examples, & how to get a Thai virtual number. - Published: 2025-04-21 - Modified: 2025-05-23 - URL: https://callhippo.com/blog/general/thailand-phone-number-format - Categories: General Planning to connect with someone in Thailand—whether for business or personal reasons? Understanding how Thailand phone numbers work is essential. From dialing codes to the correct format and tips on getting your Thai phone number, this blog explains each aspect in detail. . Let’s dive in to make your calling experience seamless and error-free. Thailand Phone Number Format Understanding the Thailand phone number format is crucial when you're trying to call or set up communication in the country. Thai phone numbers are typically 9 to 10 digits long. The number includes a trunk prefix (usually 0), followed by an area code or mobile prefix, and then the subscriber number. Format Overview: 0XX-XXX-XXXX (Local format) +66-XX-XXX-XXXX (International format) When dialing from abroad, the leading ‘0’ is dropped and replaced with the Thailand country code, which is +66. Thailand Country & Area Codes Before dialing, you must know the appropriate country and area codes. Thailand country code: +66 International dialing prefix (from outside Thailand): 011 (from the US), or 00 (from most other countries) Key Area Codes in Thailand: Note: Mobile numbers in Thailand start with prefixes like 06, 08, or 09. Common Thailand Phone Number Examples Here are some Thailand phone number examples across different types to help you understand the structure of telephone numbers in Thailand: 1. Local Number Used primarily for landline connections within specific regions, local Thai telephone numbers follow a simple format. These typically begin with a one-digit area code, such as ‘2’ for Bangkok. When calling... --- ### Conversational AI in Healthcare: Transforming the Future of Healthcare Delivery > Discover how conversational AI is revolutionizing healthcare by enhancing patient engagement, streamlining operations, and improving care delivery. Explore key benefits and use cases. - Published: 2025-04-18 - Modified: 2025-04-21 - URL: https://callhippo.com/blog/ai/conversational-ai-in-healthcare - Categories: AI Healthcare is undergoing rapid change at an unprecedented rate. Long waits, slow replies, and limited doctor access are common issues. But now, conversational AI in healthcare is helping clinics and hospitals manage things better. It enables patients to interact with systems that understand basic needs, such as booking appointments or asking simple health-related questions. It’s not here to replace doctors but to support them. In this blog, we’ll explain what it is, how it’s used, and why it matters in today’s healthcare world. What is Conversational AI in Healthcare? Conversational AI in healthcare involves utilizing intelligent technology for patient interactions, addressing their questions, and guiding them through their healthcare needs, much like a human assistant. It helps doctors, nurses, and staff save time, and gives patients faster responses. In 2022, the global market for chatbots used in treatment and mental health support was estimated to be worth USD 0. 99 billion. By 2032, it is expected to have grown to over USD 6. 51 billion at a compound annual growth rate (CAGR) of 21. 3% due to rising demand for easily available healthcare services. Conversational AI refers to computer programs that can understand and respond to human language. In healthcare, this means the system can talk to patients using simple, natural words. It can answer common questions like “What are the symptoms of a cold? ” or “How do I book an appointment? ” It can also guide patients step-by-step through tasks like filling out forms or checking their medical... --- ### Malaysia Phone Number Format: Complete Guide To Dialing > Learn how to dial a Malaysia phone number correctly with format examples, country code info, and tips for international and local calls. - Published: 2025-04-17 - Modified: 2025-05-23 - URL: https://callhippo.com/blog/general/malaysia-phone-number-format - Categories: General Understanding the correct Malaysian phone number format is crucial when making calls to or from Malaysia. Whether you're contacting a business, calling family, or managing international operations, knowing how Malaysian numbers are structured helps avoid misdials and ensures smooth communication. In this guide, we’ll explain Malaysia phone number format, types of phone numbers, Malaysia dialing codes, and how to dial a Malaysia number correctly. Malaysia Phone Number Format Malaysian phone numbers follow a structured format that varies slightly depending on whether the number is a landline or mobile. All phone numbers in Malaysia begin with a prefix that indicates the type of service (landline, mobile, toll-free), followed by the subscriber number. The Malaysia country code is +60, which must be included when dialing from abroad. General Format From outside Malaysia: +60 X XXXX XXXX or +60 X XXX XXXX From within Malaysia: 0X XXXX XXXX or 0X XXX XXXX The number of digits can vary based on the type of phone number, but mobile numbers usually start with 01, and landlines are assigned based on geographic area codes. Types of Malaysia Phone Numbers Malaysia has a diverse numbering system that includes landline, mobile, and toll-free numbers. Each category follows specific formats and use cases, and recognizing them helps you dial and identify numbers correctly. Landline Numbers Landline numbers in Malaysia are assigned area codes based on regions. These numbers typically begin with a one- or two-digit area code starting with 0 (zero), followed by a subscriber number of 6–8 digits.... --- ### What Is Call Barring And How To Enable Or Disable It? > Discover what call barring is, how to enable or deactivate it on Android or iPhone, and how to block unwanted calls to protect your privacy and control usage. - Published: 2025-04-16 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/general/call-barring - Categories: General Tired of spam, scams, or unexpected international calls eating into your balance? You’re not alone. A Truecaller report reveals that users receive over 9 spam calls monthly in the USA. With threats rising, call barring has become a must-have. This call barring feature helps you block specific call types, whether you use an Android or iPhone. It gives you full control over outgoing or incoming calls. In this guide, we’ll cover what call barring is, how to activate or deactivate it, its benefits, and why it’s essential for smarter call management. What Is Call Barring? Call barring is a telecom service that allows users to restrict certain types of incoming or outgoing calls on their devices. It’s especially useful for people who want to avoid unauthorized usage on their mobile device, control phone expenses, or eliminate call-based distractions. This network-level feature is typically enabled through carrier settings or phone configurations and is available across most Android and iOS devices. Unlike app-based call blockers that filter specific numbers, call barring works system-wide. It allows you to block all international calls, outgoing calls, or even incoming calls while roaming. For example, business travelers can enable barring to prevent accidental roaming charges, while parents can limit outgoing calls on a child’s device. In many countries, call barring codes are managed by mobile service providers using shortcodes or default passwords like 0000 or 1234. Depending on your phone type and carrier, you can activate different types of barring, such as conditional, unconditional, or region-specific... --- ### Omnichannel Messaging: What It is and How It Works > Discover what omnichannel messaging is, how it works, and how it boosts customer engagement. Learn key benefits, API features & best practices. - Published: 2025-04-15 - Modified: 2025-04-29 - URL: https://callhippo.com/blog/general/what-is-omnichannel-messaging - Categories: General Businesses have many options for connecting with customers, such as emails, social media, text messages, and live chat. However, managing these channels separately can be confusing and inefficient. This is where omnichannel messaging comes in. It helps businesses bring all their communication into one system, making it easier to manage conversations and provide a better customer experience. Instead of switching between different apps or missing important messages, companies can use a single system to handle everything. This makes responses faster and more consistent. In this blog, we will break down how omnichannel messaging works, why it is important, and how businesses can use it to improve customer interactions. What Is Omnichannel Messaging? Omnichannel messaging is a communication strategy that allows businesses to interact with customers across multiple channels while keeping all conversations connected. Whether a customer reaches out through email, social media, live chat, or messaging apps, the system ensures that the conversation remains seamless and accessible in one place. This means that a customer can start a conversation on a website and can continue it through WhatsApp, and receive a follow-up email without having to repeat their issue. Companies that adopt omnichannel customer engagement strategies retain 89% of their customers, compared to 33% for those with weak omnichannel strategies. The key benefit of omnichannel messaging is consistency. Businesses can track customer interactions across different platforms and respond efficiently without losing context. This approach improves customer satisfaction, reduces response time, and creates a smoother experience. Unlike traditional multichannel communication, where... --- ### How to Call US From India? A Complete Guide > Learn how to call the US from India using landlines, mobiles, or VoIP apps. Includes step-by-step dialing format, best tools, and calling tips. - Published: 2025-04-11 - Modified: 2025-05-06 - URL: https://callhippo.com/blog/general/how-to-call-us-from-india - Categories: General Getting in touch with friends, family, or business contacts in the U. S. is easy if you follow a few simple steps. You can make a call through a mobile phone, landline, or VoIP based calling service. For this, you need to know the right dialing format, what tools to use, and the time zones. In this blog, we’ll go through each section step by step. Easy 4 Steps for Calling the United States from India India has emerged as a key player in global connections. People from all over the world reach out to Indian teams daily. Collaborating with US partners has made outbound calls a regular part of business. To call the USA from India, follow this simple dialing guide. For example, to call a phone number in New York (212 area code), you would dial: 00-1-212-xxx-xxxx By following this dialing format, your call will connect smoothly. Best Ways to Make a Call from India to the USA Based on your budget and needs, there are several ways to make international calls. You can choose between traditional options like mobile and landline calls. For more modern solutions, you can use VoIP services and mobile apps. Each method benefits your business in its own way. And the right one can help you save money and ensure clear and reliable communication. Here are different ways to go: 1. Mobile or Landline This is the most commonly used method of making an international call. You can dial the US phone number... --- ### How to Find Phone Number Owner? [6 Free & Paid Methods] > Learn how to find a phone number owner using 6 free methods and top paid tools. Discover legal ways to identify unknown callers easily and quickly. - Published: 2025-04-10 - Modified: 2025-05-20 - URL: https://callhippo.com/blog/general/how-to-find-phone-number-owner - Categories: General Have you ever wondered, “Who is this? ” when you received a call from an unknown number? It happens. With increasing numbers of phone frauds, persistent telemarketers, and dropped connections, it is important to know who exactly is on the other side of the phone. In this blog, we’ll have a look at some tools and methods to track an old contact or avoid spam calls. There are paid and free tools that can help you to get the answers you need. Let’s explore how to find a phone number owner using six free methods and three paid tools. Is It Possible to Check Phone Number Owner? Yes, you can check and verify who is calling you. Reverse phone lookup services, social platforms, and public directories allow you to check a phone number's owner details with just a few clicks. However, its success depends heavily upon factors like the type of number (landline or cell phone), privacy settings, and whether the number is listed. Some numbers are linked to business accounts or public profiles. These are easier to trace. But other numbers like personal or virtual phone numbers, may be harder to track due to privacy restrictions. 6 Free Ways to Find a Phone Number Owner You don’t always need to pay to identify unknown callers. There are a lot of free options that you can try first. Use reverse phone lookup services or popular apps like Truecaller. To find out the phone number owner, you can just search for... --- ### How To Generate B2B Sales Leads: Best Strategies & Tools > Learn how to generate B2B sales leads with proven strategies & tools. Discover inbound/outbound tactics and lead qualification frameworks. - Published: 2025-04-09 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/ai/how-to-generate-b2b-sales-lead - Categories: AI Finding great B2B sales leads isn’t easy. Every business is different, and what works for one might flop for another. You’ve probably seen endless advice online, some helpful, some totally unrealistic. The truth? There’s no magic trick. Success comes from testing strategies, refining your approach, and using the right tools. The average sales close rate across industries is approximately 20%. More leads mean more sales, but only if you have the right ones. In this guide, we’ll share practical strategies on how to generate B2B sales leads, plus the best tools to make your job easier. Let's jump in! To generate B2B sales leads effectively, focus on identifying your ideal customer profile, leveraging content marketing, utilizing social media (especially LinkedIn), and implementing targeted email campaigns while also exploring strategies like webinars, networking, and referrals. Here’s a More Detailed Breakdown of Effective B2B Lead Generation Strategies: 1. Understanding Your Ideal Customer Profile (ICP) Define your target audience: Clearly identify the companies, industries, job roles, and pain points you want to serve. Research their challenges and goals: Understand what problems they need to solve and what solutions they prioritize. Create buyer personas: Develop detailed profiles of decision-makers to guide your marketing and sales strategies. 2. Content Marketing Create valuable and relevant content: Publish blog posts, whitepapers, case studies, and webinars that address your audience's needs. Optimize content for search engines (SEO): Use keyword research to improve visibility and attract organic traffic. Promote your content: Distribute articles and resources via email, LinkedIn, and... --- ### Saudi Arabia Phone Number Format: Types, Area Codes, & Tips > Learn the correct Saudi Arabia phone number format for mobiles & landlines. Includes area codes, dialing tips, and how to get one. - Published: 2025-04-08 - Modified: 2025-05-23 - URL: https://callhippo.com/blog/general/saudi-arabia-phone-number-format - Categories: General Need to call someone in Saudi Arabia? Their phone numbers work differently than what you might be used to. Every Saudi Arabia phone number has a set pattern with area codes that change depending on the city. Getting these numbers right is important. Your call won't go through if there's even a small error. In this blog, we'll provide a complete guide on how Saudi Arabia numbers are formatted. You'll also learn which codes to use for each city and tips to avoid dialing mistakes. Types of Phone Numbers in Saudi Arabia There are several types of Saudi phone numbers for different services and needs. Each number works differently. Here are the main types of Saudi Arabia numbers: 1. Landline Numbers These are the traditional numbers for homes and offices, tied to specific cities. Riyadh landlines start with 011, Jeddah with 012, and so on. A full landline number looks like +966 11 123 4567 for Riyadh. Landlines are reliable but only work in one location. 2. Mobile Numbers All Saudi mobile numbers start with 5 (like 50, 55, 56, etc. ) and aren't linked to any city. They follow the format +966 5X XXX XXXX. For example, +966 55 123 4567. These are the most common numbers today since local customers carry them everywhere. 3. Toll-Free Numbers Businesses use these for customer service (like 800-XXX-XXXX). Callers don't pay anything - the business covers the cost. You'll see these for bank helplines or company support. A real example looks like... --- ### The Ultimate Guide To Call Center Quality Monitoring Forms > Call center supervisors and quality assurance teams use a call center quality monitoring form to evaluate the performance of agents during customer interaction. - Published: 2025-04-04 - Modified: 2025-04-07 - URL: https://callhippo.com/blog/general/call-center-quality-monitoring-forms - Categories: General Providing excellent customer service is the top priority of any call center that seeks success. According to a study, 86% of customers are willing to pay more for a better customer service experience, making quality assurance monitoring crucial for call centers. But how do you get there and maintain such consistently high-quality service delivery from agents? That comes from the call center quality monitoring forms, which are structured evaluation tools for assessing agent performance in improving customer interactions. This guide will explain what a call monitoring form is and why it is important. Let’s start. What Is A Quality Assurance Call Monitoring Form? A quality assurance call monitoring form is a tool used by call center supervisors and quality assurance teams to evaluate the performance of the agent while interacting with customers. A checklist, outlines whether the agent has met the stipulated service provisions, abided by scripts, and been efficient in customer concern resolution. These forms help a business keep to a uniform standard, tell the agents what they need to improve upon, and ultimately make for a better customer experience. A quality monitoring form will contain sections for agent behavior, problem-solving capacity, adherence to company policy, and levels of customer satisfaction. Top 7 Reasons Why QA Call Monitoring Forms Are Used The monitoring form for calls offers numerous advantages to organizations and customers. This is a guide to the importance of any call center: 1. Ensuring Consistent Service Quality The call center quality monitoring form sets an unequivocal standard... --- ### How to Call US from China? A Complete Guide > Learn how to call the US from China using dialing codes, VoIP apps, and cost-effective methods. Avoid common mistakes and stay connected hassle-free. - Published: 2025-04-01 - Modified: 2025-04-29 - URL: https://callhippo.com/blog/general/how-to-call-us-from-china - Categories: General Calling the US from China may feel overwhelming, with exit codes, area codes, and time zones to navigate. The good news? It’s simpler than you think. In this blog, you’ll learn how to dial international calls to the USA easily, avoid billing surprises, and pick tools for high-quality calls. Whether reaching family or closing deals, we’ll help you master the process. Steps to Dial The United States from China If you’re wondering how to call US from China, it follows a structured process. By entering specific codes correctly, you can ensure your international call reaches its destination. Here’s a breakdown of the steps to follow. Step 1: Dial The International Exit Code The first step to making an international call is to input the relevant country's exit code. The exit code for China is “011. ” You can replace the “011” with the + symbol on most mobile devices. Step 2: Input the US Country Code Your next step is to input the United States country code. The country code for the US is 1. Step 3: Add the Area Code After entering the exit and country codes, you'll need to add the area code for the area of the United States where you'd like to call. Step 4: Complete with the Local Phone Number The last step will be to dial the recipient's local number. How To Call A Mobile Number In The US From China? Reaching a mobile device in the US from China skips some steps compared... --- ### Contact Center Automation Trends to Watch Out in 2025 > Discover the top 10 contact center automation trends for 2025, including AI, RPA, voice bots, and predictive analytics, transforming customer support. - Published: 2025-03-31 - Modified: 2025-04-01 - URL: https://callhippo.com/blog/general/contact-center-automation-trends - Categories: General As customer expectations grow, businesses are increasingly turning to automated solutions to enhance customer experiences (CX), streamline operations, and reduce costs. In this blog, we’ll explore the top 10 contact center automation trends to watch out for in 2025, backed by data, market projections, and real-world examples. Top 10 Contact Center Automation Trends for Businesses As contact centers embrace digital transformation, automation is becoming essential for improving efficiency and customer satisfaction. The following trends highlight the most impactful automation technologies shaping the future of contact center technologies in 2025. 1. AI-Driven Chatbots & Virtual Agents AI-powered chatbots and virtual agents are transforming customer interactions by providing real-time support, reducing wait times, and handling routine queries. These AI assistants improve efficiency and free up human agents for complex tasks. Growth of AI-powered self-service solutions According to CallHippo’s research, 74% of businesses reported improved customer satisfaction scores (CSAT) after deploying AI chatbots. Automated self-service options enable faster query resolution, reducing the need for human intervention. Market projections for AI chatbots in contact centers The global AI chatbot market is projected to reach $9. 4 billion by 2025, growing at a 24. 3% CAGR, driven by the increasing demand for customer self-service capabilities. Case studies of companies improving CX with AI bots A leading eCommerce company automated 60% of its customer service interactions using AI bots, resulting in a 35% reduction in average handle time (AHT) and a 20% increase in first-contact resolution. 2. Intelligent Voice Assistants & Conversational AI Voice AI is... --- ### How to Call Indonesia from Malaysia? > Learn how to make international calls to Indonesia from Malaysia easily. Follow our simple steps for mobile, landline, and toll-free calls. - Published: 2025-03-29 - Modified: 2025-03-28 - URL: https://callhippo.com/blog/general/call-indonesia-from-malaysia - Categories: General Making international calls anywhere in the world is easy now once you know the right steps to do it. If you are looking to call Indonesia from Malaysia, there are some points to remember. Calling options range between mobile phone, landline, or even a toll-free number. We’ve listed down the correct procedure of each way that ensures a seamless connection. Now, let’s learn about each method and explore the steps involved in detail. How to Call an Indonesian Mobile from Malaysia? Using a mobile phone to call Indonesia from Malaysia, is generally the simplest of all methods. In this option there is flexibility and ease to call an Indonesian mobile. Follow these simple steps: 1. Enter the International Dialing Code: When an international direct dial is made, first, the country code is entered. So, to call Indonesia, you first need to dial +62 before the phone number. The “+” sign here indicates the international dialing prefix, which is essential when a call is made outside Malaysia. 2. Enter the Area Code: Before an Indonesian mobile number, there is a code such as 812, 813, etc. This code is the mobile operator’s code. Always remember to remove any zeros at the start of the mobile number. This step is to make sure that you’re dialing the correct number. 3. Enter the Mobile Number: After you enter the international dialing code, dial the mobile number you want to call. Example: To call a mobile number in Indonesia, say 08123456789, you would dial:... --- ### Canada Phone Number Format: Everything You Need to Know > Learn the correct Canada phone number format! Understand country codes, area codes, and international dialing steps for hassle-free calls. - Published: 2025-03-28 - Modified: 2025-03-28 - URL: https://callhippo.com/blog/general/canada-phone-number-format - Categories: General If you’ve ever tried dialing a Canada phone number and weren’t sure if you were doing it right, you’re not alone. Understanding the Canada phone number format is essential if you want to connect businesses in the country. A properly formatted Canada number ensures your calls connect without issues, avoids misdials, and helps you establish a professional presence in Canada. However, with multiple area codes, different types of phone numbers, things can get a little confusing. In this blog, we’ll cover Canadian phone number structure, validity, dialing methods, types, and business benefits to make it easier for you. What Is the Standard Canadian Phone Number Format? A Canadian phone number format follows the NANP structure, which is the same as in the United States and other North American countries. Here’s a standard Canadian phone number example: +1 (XXX) XXX-XXXX Let’s break it down: +1 ? This is the Canada country code (also used by the U. S. and other NANP regions). XXX ? This is the three-digit area code, assigned based on geographic regions. XXX-XXXX ? This is the seven-digit local number, unique to each phone line. How to Identify a Valid Canadian Phone Number? With so many phone numbers, how could you determine if a phone number is valid? Here are a few points to note: It follows the NANP format: A valid Canada number should have 10 digits (excluding the country code). The area code is real: Canada has over 40 area codes assigned to different provinces and... --- ### Best Dialers for Real Estate Agents: Top Software Compared > Find the 10 best cold-calling software for real estate agents in 2025. Compare dialers like CallHippo & Mojo with CRM integration, auto-dialing, and AI tools. - Published: 2025-03-27 - Modified: 2025-05-01 - URL: https://callhippo.com/blog/dialer/best-dialer-for-cold-calling-real-estate - Categories: dialer Cold calling remains a powerful tool for closing real estate deals. Research reveals that nearly 28% of cold calls spark meaningful discussions, with 2% directly leading to appointments. To maximize results, real estate agents need the best dialer for cold-calling real estate to streamline outreach while saving time. The best dialer for cold calling real estate automates dialing and lets agents prioritize client connections. Modern real estate cold-calling software also offers CRM integration, boosting organization during fast-paced campaigns. This guide breaks down top-rated dialers for agents with key features and strategies to convert calls faster. Let’s dive in! Overview of Top Real Estate Dialers to Boost Lead Conversions For real estate agents seeking efficiency in cold calling, CallHippo, Mojo Dialer, and JustCall stand out with features like auto-dialing, CRM sync, and AI analytics. Below are the top real estate dialer options for maximizing lead conversions: CallHippo: A virtual phone system offering parallel calling to connect 5-10 leads per minute. It features CRM integration and local caller ID, ideal for teams targeting FSBOs or expired listings. Mojo Dialer: A high-speed triple-line dialer handling 300+ calls/hour. Centralizes lead management but lacks third-party CRM flexibility. JustCall: A cloud-based sales dialer with dynamic dialing for instant lead prioritization. Offers AI call summaries but requires add-ons for FSBO lists. Kixie: Combines omnichannel outreach with AI sentiment analysis. Perfect for real estate agents nurturing referrals or open house leads. PhoneBurner: Skips voicemails with no-delay dialing. Built-in CRM streamlines follow-ups but suffers from downtime. Grasshopper: A basic... --- ### How To Get Virtual Phone Number SMS Service in 5 Easy Steps? > Virtual phone number SMS is a cloud-based number that lets you send and receive texts online without a physical SIM card. Learn how to get one & sign up now! - Published: 2025-03-26 - Modified: 2025-04-22 - URL: https://callhippo.com/blog/general/virtual-sms-number - Categories: General Today, businesses rely on fast, reliable, and scalable messaging solutions. Traditional phone numbers have limitations: high costs, geographical limitations on location, and security issues. A virtual text number removes these barriers and allows you to send or receive messages with more flexibility. If you’ve ever used a service that required SMS verification or received a business message from an unknown number, chances are it came from a virtual phone number to receive SMS. But how do these numbers work, and why are they becoming essential for businesses? Let’s break it down. What Is A Virtual SMS Number? Virtual SMS numbers allow you to send and receive texts without linking them to a SIM card or device. They usually run on the internet instead of conventional phone lines, allowing businesses and individuals to manage messages from the comfort of their homes or anywhere else. Think of it as a virtual texting number. It works just like a standard number but with better flexibility and features. This is why many businesses use this number for customer communication, marketing, and verification purposes. It offers privacy, scalability, and global reach. How Virtual SMS Numbers Work? Using VoIP technology, a virtual phone number can receive SMS messages. Unlike a general carrier that routes cell phone messages via landline, VoIP carriers route their messages through the internet, offering enhanced features for accessing and managing text messages from various devices. Here’s a breakdown of how it works: Get A Virtual Number: You can buy a virtual text... --- ### AI In B2B Sales: How to Leverage AI to Close More Deals? > AI is changing B2B sales through smarter insights, automation, and personalized engagement. Learn about the key trends shaping the future of AI today! - Published: 2025-03-25 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/ai/ai-in-b2b-sales - Categories: AI Selling in the B2B world has always been about relationships, strategy, and understanding customer needs. Now, there’s a shift, and sales strategy is changing with AI. Earlier, making sales was based on having good sales reps and an excellent product. Now, it is based on how efficiently a company uses AI to find leads, nurture prospects, and close deals. AI in B2B sales allows businesses to foresee customer behavior, customize dealings, and simplify sales processes. But how is AI changing B2B sales? How can businesses use it properly without losing the human touch? Let’s gain a deeper understanding of it. AI in B2B Sales: Smarter Leads, Sales & Forecasting AI is changing B2B sales by automating processes, improving lead generation, and enhancing customer engagement. Key Applications of AI in B2B Sales AI-Powered Lead Generation & Qualification – Identifies high-intent leads by analyzing website visits, email engagement, and social media activity. Sales Automation – Automates repetitive tasks like CRM updates, follow-ups, and scheduling to free up sales reps for high-value activities. Personalized Customer Engagement – Uses AI to analyze past interactions and tailor messaging for better prospect conversion. AI in Sales Forecasting – Predicts market trends and buyer behavior using historical data to optimize sales strategies. AI-Optimized Sales Calls & Meetings – Analyzes conversations in real-time, offering feedback on tone, sentiment, and engagement. Top AI Tools for B2B Sales AI-Powered CRMs – HubSpot, Salesforce Sales Cloud, Zoho CRM AI for Sales Outreach & Lead Nurturing – Gong. io, Cognism, Overloop AI... --- ### How to Text from a Different Number: 5 Best Apps & Methods > Discover how to send texts from a different number using apps like CallHippo, Google Voice, and more. Find secure and cost-effective solutions today! - Published: 2025-03-24 - Modified: 2025-05-13 - URL: https://callhippo.com/blog/general/how-to-text-from-different-number - Categories: General Imagine you need to send a text, but you don’t want to use your real phone number. Maybe you’re running a business and want to keep work and personal messages separate. Or perhaps you need a temporary number for privacy reasons, like for online transactions, etc. Whatever the reason, knowing how to text from a different number can be incredibly useful. There are several ways to do it—whether through second phone number apps, virtual phone services, second SIM cards, online texting tools, or burner numbers. The best part? You don’t need a new phone to make it happen! Let’s take a look! How To Get A Different Phone Number For Texting? If you need to text from a different phone number, there are many ways to get a second line. The proper method depends on whether you need it for business communication, privacy, or even personal use, and how soon you need it and how active you are in texting from it. The four best ways to get a different number for texting: 1. Use A Virtual Phone Number App The easiest way to send a text from a different number is by using a good virtual phone number app. These apps provide you with a real working phone number to send texts, make calls, and even receive voicemails, all from a smartphone or computer. According to a report, the global VoIP services market is expected to reach $102. 5 billion by 2026, driven by the increasing demand for cloud-based... --- ### What Is Omnichannel Communication? Definition & Benefits > Learn what omnichannel communication is, how it works, and its benefits. Discover the best providers and strategies to enhance customer interactions. - Published: 2025-03-21 - Modified: 2025-05-06 - URL: https://callhippo.com/blog/general/what-is-omnichannel-communication - Categories: General This blog will explain omnichannel communication, its operation, and its main advantages. Communication with customers is subject to channels such as social media, email, phone, and live chat. But what happens when these channels do not connect? Disappointment builds, the conversation becomes repetitive, and the customer experience suffers. This is where omnichannel communication changes the game. Omnichannel communications allow for integrated and seamless experiences through the combination of all customer touchpoints. An example of effective communication with customers is that different channels and touchpoints engage customers. Omnichannels that embrace communication improve business engagement, promote retention, and increase revenue. What Is Omnichannel Communication? Omnichannel communication refers to a unified strategy that integrates multiple channels to create a seamless customer experience. This omnichannel definition highlights how businesses can streamline interactions across email, social media, phone, and chat to improve customer engagement. When considering traditional multi-channel approaches, we revolve around the independent standalones of each individual platform. Omnichannel communication will take care of these interactions right across the board, allowing conversations to move with the current of flows from one to the other. Customers can switch between channels with little effort while not having to repeat themselves; hence, it is a more personalized and effective experience. For businesses, it is a lot more than the use of various channels but it is about how to actually bring them together. A truly omnichannel strategy is one in which the customer data, conversation history, and preferences are shared across platforms. How Does Omnichannel Communication Work?... --- ### Future Trends of AI In VoIP > Discover how AI is revolutionizing VoIP with smarter call routing, voice bots, and sentiment analysis for better communication. - Published: 2025-03-20 - Modified: 2025-03-21 - URL: https://callhippo.com/blog/general/future-trends-of-ai-in-voip - Categories: General Imagine a world where your communication systems not only connect calls but also think for you. That’s the power of artificial intelligence or AI in VoIP. Undoubtedly, the global VoIP market is expected to reach $102 billion by 2026, and AI is at the heart of this growth. From smarter call routing to virtual assistants and real-time sentiment analysis, AI-powered VoIP is changing how businesses communicate. Whether boosting customer experiences or streamlining workflows, there is a lot that is yet to be explored. In this report, we’ll explore the future trends of AI in VoIP. What Is AI VoIP? AI VoIP integrates Artificial Intelligence into Voice over Internet Protocol systems, enhancing communication through smart features like call routing, voice recognition, and real-time analytics. It automates tasks, personalizes interactions, and improves efficiency for businesses and users. Artificial intelligence has taken over all fields of business and VoIP systems are no exception. The global AI market is expected to grow at a compound annual growth rate of 36. 6% from 2023 to 2030 to reach USD 1,811. 75 billion by 2030. Staying in touch with the latest AI VoIP trends can give your business a competitive advantage and enhance bottom-line results. This rapid growth highlights AI’s potential, enabling VoIP systems to deliver smarter, more efficient communication solutions through features like real-time analytics and automated workflows. Let’s now move ahead and explore some of the expected future trends of AI in VoIP. AI VoIP Trends That You Need To Know With nearly a... --- ### How to Set Up a Business Phone Number That Forwards to Your Cell? > Set up a business phone number that forwards to your cell. Learn call forwarding features, setup steps, and tips to stay connected while keeping your personal number private. - Published: 2025-03-19 - Modified: 2025-05-13 - URL: https://callhippo.com/blog/general/business-phone-number-that-forwards-to-cell - Categories: General Missing important business calls can mean lost opportunities, frustrated clients, and missed revenue. But what if you could stay connected anytime, anywhere, without giving out your personal number? With 29% of businesses switching to VoIP for seamless call forwarding, it's clear that modern businesses are embracing smarter communication solutions. By setting up a business phone number that forwards to your cell, you can enhance professionalism, improve customer service, and ensure no call goes unanswered—even when you're on the move. Keep reading to discover how to set it up, the best features to look for, and how to avoid common pitfalls to keep your business running smoothly! Why Use a Business Phone Number That Forwards to Your Cell? Using a business phone number that forwards to your cell ensures that you never miss important phone calls while maintaining a professional image. This setup allows businesses to separate work-related communications from personal ones while enabling automatic call forwarding to any device of choice. Professionalism: Having a dedicated business number distinguishes your professional communications from personal ones, presenting a more polished image to clients and partners. Accessibility: Call forwarding ensures you remain reachable, regardless of your location, preventing missed opportunities and enhancing customer satisfaction. Flexibility: This setup allows you to manage business calls on your mobile device, accommodating remote work and travel without compromising communication. Step-by-Step Guide: How to Set Up a Business Phone Number That Forwards to Your Cell? Setting up a business phone number that forwards to your cell ensures that... --- ### How To Set Up Auto Text Reply on iPhone? > Learn how to set up auto text reply on iPhone with easy steps. Discover tips to avoid common mistakes and reply to customers even when unavailable. - Published: 2025-03-18 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/auto-text-reply-on-iphone - Categories: General Are you worried about missing important calls? Setting up an auto-text reply on your iPhone can keep you in touch with those who call. Over 60 percent of customers expect customer service to be available 24/7. For entrepreneurs, auto-replies can minimize missed phone calls and voicemails by informing customers that you're unavailable but will get back to them soon. Auto-Reply Hacks for iPhone: Save Time & Stay Responsive To set up auto-text replies on your iPhone, open the Shortcuts app > Automation > Create Personal Automation > Time of Day, then select Send Message, choose your recipients, type your auto-reply message, and save the automation. Set Up Auto-Text Reply Using Driving Focus Open Settings: Go to Settings and tap Focus. Select Driving Mode: If not listed, tap (+) Add Focus and choose Driving. Customize & Set Recipients: Tap Customize Focus and choose who gets auto-replies. Write Auto-Reply: Type your message under Auto-Reply settings. Activate Focus Mode: Open Control Center, tap Focus, then select Driving. Set Up Auto-Reply Using Shortcuts The Shortcuts app lets you automate text replies for specific times or situations. Here’s how: Open Shortcuts: Launch the Shortcuts app and go to the Automation tab. Create Automation: Tap (+) and select Create Personal Automation. Set Trigger: Choose Time of Day to schedule auto-replies. Add Action: Select Send Message, choose recipients, and type your reply. Save & Enable: Toggle off Ask Before Running to automate responses. If you’re still unsure how to set up auto text reply on your iPhone,... --- ### Top 7 Chinese Virtual Phone Number Providers in 2025 > Explore the best Chinese virtual phone number providers in 2025. Compare features, pricing, and benefits to find the ideal solution for your business. - Published: 2025-03-17 - Modified: 2025-05-06 - URL: https://callhippo.com/blog/general/top-chinese-virtual-phone-number-providers - Categories: General To expand in the Chinese market, a reliable communication solution through a China phone number is required. This allows businesses to create a local appearance without needing a physical SIM card or traditional phone lines. China virtual phone numbers support call forwarding, VOIP services, and SMS reception, making them ideal for customer support, sales, and business operations. Many Chinese virtual number providers offer various features and pricing schemes, so it is necessary to select the right service. This blog examines the top 7 providers of Chinese virtual phone numbers in 2025, assisting you in identifying the best option for your business communication needs. What Is a Chinese Virtual Phone Number? A Chinese virtual phone number is a cloud-based telephone number that allows users to call and to receive calls from it in China without the need of a physical SIM card or local telecom provider. These are mobile numbers or virtual mobile phone numbers that only work on the Internet using VoIP (Voice over Internet Protocol) technology, making them highly flexible and cost-effective. Businesses and individuals use China virtual phone numbers for various purposes, including customer service, international trade expansion, and SMS verification. Unlike traditional landline and mobile numbers, however, virtual phone numbers have call recording, forwarding, multi-device access, and integration with CRM systems. These numbers are particularly valuable for global businesses that want to establish a local physical office presence in major cities in China, avoiding expensive international calling rates and complex telecommuting rules. With local numbers from the... --- ### How to Bypass Do Not Disturb: Quick and Easy Calling Tips > How to call someone on DND mode? Discover simple tricks on how to bypass Do Not Disturb. Learn step-by-step methods for iPhone & Android. - Published: 2025-03-16 - Modified: 2025-03-25 - URL: https://callhippo.com/blog/general/how-to-bypass-do-not-disturb - Categories: General Want to call someone, but they have enabled DND Mode? It can be very difficult to contact someone using DND mode. However, you can bypass the feature by using some tricks and methods. If you’re wondering how to call someone on DND, this blog is for you. We will cover DND Mode, how to know if it is on, how to bypass it, and much more. What is Do Not Disturb Mode? DND is a setting that silences all calls, alerts, and notifications when the phone is locked or in use. With this mode, you can enjoy any activity uninterrupted by your phone. DND mode is beneficial whenever you need some personal time, need to complete work or avoid distractions. The main functions of 'Do Not Disturb' include: Silencing Notifications: When enabled, incoming calls or notifications do not make sounds, vibrate, or light up the screen. Customizable Settings: The user can set exceptions for specific people or for certain groups of contacts from which calls will not be silenced, even when 'Do Not Disturb' is active. For example, calls from specific customers or repeated calls ( in case of emergency). Scheduled Activation: You can schedule 'Do Not Disturb' to turn on and off within a certain period, like during night hours or meetings. Focus Modes: In iOS 15 and later versions, 'Do Not Disturb' integrates with Focus modes, even more customizable control of notifications depending on the user's activity. How to Bypass Do Not Disturb Mode (Calling Someone on Do... --- ### What is International Call Forwarding & How Does It Work? > International call forwarding allows businesses to manage calls from around the world without needing a physical location. - Published: 2025-03-15 - Modified: 2025-05-13 - URL: https://callhippo.com/blog/general/international-call-forwarding - Categories: General Expanding global communication can be simple, and international call forwarding can make it possible. It lets businesses stay connected without opening offices abroad. Calls made to a specific number are redirected to another. This could be a head office, remote team, or mobile device. In this blog, we’ll explain how international call forwarding works, cover its key benefits, and guide you through setting it up easily. What is International Call Forwarding? International call forwarding is a service that transfers calls from one country to another. It redirects calls to any device globally using a virtual phone number. For example, if callers dial a local number, even though the call is a forwarding number, it is automatically routed to an international location. This service makes global communication simple. The caller experiences a local call, while the receiver answers from another country. It works for landlines, mobiles, or VoIP systems by forwarding calls to the designated international number. Businesses use international call forwarding to expand globally without physical offices. It helps them stay connected with clients, partners, and teams across borders. This also builds trust, as customers can call international call-forwarding numbers and reach businesses through familiar, local numbers. How Does International Call Forwarding Work? Calls are redirected from one country to another as part of the international forwarding service process. It uses virtual phone numbers to make this process seamless. Callers dial a local number, but the call reaches an international call destination number. The best part is the caller doesn’t... --- ### What is Sales Enablement? A Detailed Guide > Learn what sales enablement is and how to equip your team with the right tools, content, and strategies to boost conversions and close more deals. - Published: 2025-03-14 - Modified: 2025-03-17 - URL: https://callhippo.com/blog/general/what-is-sales-enablement - Categories: General Closing deals is not just about having a great product–it’s more about having the right strategy. That’s where sales enablement comes in. It basically bridges the gap between sales and marketing and ensures that reps have access to relevant content, training, and technology to engage prospects effectively. When it’s implemented well, it boosts overall performance, improves customer engagement, and accelerates revenue growth. In this blog, we’ll take a closer look at the sales enablement meaning, how it works, and, most importantly, why it’s essential for your business success. What is Sales Enablement? Sales enablement is a strategic process that ensures that salespeople have everything they need to engage potential prospects, answer their questions, and convert them into customers. Companies with their own sales enablement process equip their sales teams with the right tools, content, training, and resources, which ultimately helps them close deals effectively. A strong enablement framework helps businesses shorten their sales cycle by providing reps with the right strategies at every stage of the buyer’s journey. Why is Sales Enablement Important? Sales enablement plays an important role because it gives sales teams the right combination of knowledge, tools, and strategies that help them sell effectively. Without it, sales reps might struggle to find relevant content, engage potential customers, and close deals efficiently. That’s how implementing a well-structured sales enablement program increases productivity, improves customer interactions, and generates higher revenue. Example: B2B Sales Enablement in a SaaS Company Now, let’s understand this better by using the example of HubSpot,... --- ### Choosing the Best Cold Calling Dialer: A Comprehensive Guide > Looking for the best cold calling dialer to improve sales? Find the top 10 dialers, their features, pricing, and how to choose the best dialer for cold calling. - Published: 2025-03-13 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/dialer/cold-calling-dialer - Categories: dialer Traditional cold calling methods can be frustrating and inefficient. This is where cold call dialers can help. They reduce frustration, ensure automated dialing, and allow your sales team to find real prospects significantly quicker. However, not all dialers are created equal. For example, a small business focusing on lead generation might prioritize a power dialer for its speed, while a B2B company selling complex software could benefit more from a preview dialer to personalize each call. So, how do you pick the best cold calling dialer for your business? We’ll see now. Understanding Cold Calling & Dialers Cold calling is a type of direct marketing in which a sales representative calls on potential customers who did not previously express interest in their products or services. Unlike inbound sales, where the customer initiates the call, cold calling campaigns put the initiative in the hands of the sales team oftentimes without any previous contact made. Cold calling is an effective way of generating leads, introducing products, or just establishing business relations. The dialer enables you to call prospects without entering phone numbers manually. Cold calling software also connects you with live leads and automates call list management. Different dialers offer various degrees of automation, personalization, and efficiency. The one that best suits your operation will depend on your needs, the call volume you expect to manage, and the degree of control you need over the calling process. Types Of Cold Calling Dialers Understanding the different types of cold calling dialers is essential... --- ### Phone Rings Once and Goes to Voicemail? Here’s Why and How to Fix It > Wonder why your phone rings once and goes to voicemail? Learn the common causes and step-by-step fixes to resolve the issue. - Published: 2025-03-12 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/general/phone-rings-once-and-goes-to-voicemail - Categories: General Have you ever experienced a situation where your phone rings once and goes to voicemail? This can be frustrating, especially if you’re expecting an important call. Several factors, including phone settings, network issues, and account problems, could be causing this. Fortunately, most of these issues are easy to fix. In this guide, we’ll explore the common reasons why your phone goes to voicemail after one ring and provide step-by-step solutions to help you resolve the problem. Why Does Your Phone Rings Once and Goes to Voicemail? 6 Common Reasons There are several reasons why your phone rings once and goes to voicemail, ranging from incorrect settings to network issues. Below are the most common causes that might be preventing your incoming calls from connecting properly. 1. Do Not Disturb Mode or Call Forwarding If your phone is set to Do Not Disturb (DND) mode, incoming calls will go straight to voicemail without ringing more than once. Similarly, Call Forwarding settings can direct calls to another number or voicemail. These settings are often enabled unknowingly and can prevent calls from reaching you. 2. Network or Carrier Issues Weak cellular signals, network outages, or carrier-specific restrictions may cause your phone to send calls straight to voicemail. If your carrier is experiencing technical difficulties, your phone may not receive incoming calls properly. Additionally, roaming settings or network congestion can impact call reception. 3. Phone Settings & Software Bugs Incorrect phone settings, outdated software, or glitches in your mobile OS may interfere with call... --- ### What Is AI BDR? A Detailed Guide > AI BDR automates prospecting, outreach, and follow-ups, helping sales teams boost efficiency, personalized engagement, and scale lead generation effortlessly. - Published: 2025-03-11 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/ai/ai-bdr - Categories: AI Sales have always been about connections and finding the right people. That’s where AI BDR (Artificial Intelligence Business Development Representative) steps in. Nearly 59% of consumers think that generative AI will transform the way they engage with companies within the next two years. AI BDR is changing how companies approach sales by automating prospecting, outreach, and follow-ups. Businesses are now using AI BDR to boost efficiency and streamline the sales process. But what exactly is AI BDR? Let’s break it down in simple terms. What Is an AI BDR? An AI BDR (Artificial Intelligence Business Development Representative) is a technology-driven tool designed to handle the early stages of the sales process. Unlike human sales reps, AI BDR works automatically, reaching out to potential customers, qualifying leads, and setting up meetings—all without needing a coffee break. AI BDR can analyze customer behaviors, track engagement, and follow up instantly, something a human team might take days to do. Instead of spending hours on cold outreach, sales teams can focus on closing deals while AI cold calling does the heavy lifting. How Does An AI BDR Work? An AI BDR is a sophisticated sales automation tool that leverages machine learning, natural language processing (NLP), and data analytics to identify and engage potential customers. Unlike basic chatbots, AI BDRs scan vast data sources, such as emails, social media, and CRM systems, to analyze customer behaviors and preferences. The key advantage of AI BDRs is their ability to operate at scale, engaging thousands of prospects... --- ### What is Omnichannel Marketing? Strategies & Examples > Learn what omnichannel marketing is, how it differs from multichannel, and key strategies for 2025. Explore real-world examples and top platforms. - Published: 2025-03-10 - Modified: 2025-04-03 - URL: https://callhippo.com/blog/general/what-is-omnichannel-marketing - Categories: General Customers interact with brands across multiple channels—social media, websites, emails, physical stores, and more. Businesses that create a seamless and consistent experience across all these touchpoints stand out from the competition. This is where omnichannel marketing comes into play. It ensures that customers receive a unified brand experience, no matter where or how they engage. The fact that omnichannel customers have 30% more brand value than shoppers who exclusively use one channel for purchases makes it more crucial. But how does it work, and why is it important? Let’s break it down step by step. What is Omnichannel Marketing? Omnichannel marketing is a strategy that integrates multiple communication and sales channels to provide a smooth and connected experience for customers. Unlike traditional approaches where different channels operate separately, omnichannel communication platform connects them all. Whether a customer visits a store, browses online, or interacts via social media, their experience remains consistent. This method helps businesses build trust and loyalty by making interactions more convenient and personalized. How to Develop an Effective Omnichannel Marketing Strategy? To develop an effective omnichannel marketing strategy, businesses must ensure seamless integration across all customer touchpoints, including online and offline channels. This approach enhances customer experience, boosts engagement, and drives higher conversion. 1. Know Your Audience Understand your customers' preferences, behaviors, and expectations. Use data analytics to track how they interact with your brand. This includes analyzing purchase history, engagement patterns, and feedback to tailor marketing efforts effectively. 2. Connect All Channels Ensure that your website,... --- ### Customer Interactions: Importance & Best Practices > Learn the importance of customer interactions, how to manage them effectively, and the role of AI in improving engagement. Boost satisfaction and retention today! - Published: 2025-03-09 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/sales/effective-customer-interaction - Categories: Sales Did you know that customers who feel connected to a brand are worth 306% more over their lifetime? This shows how strong customer interactions boost sales and loyalty. Customers expect quick, clear interactions. Fail to deliver, and they’ll find competitors who do. The key question? How can businesses upgrade their customer satisfaction with positive customer interactions? In this blog, we’ll learn why positive interaction with customers is important, as well as best practices and key challenges. Additionally, we will explore how AI can help improve customer interactions. What Is Customer Interaction? Customer interaction refers to any exchange between your business and clients. This includes calls for help, social media questions, chatbots, or self-service guides. Even proactive emails, like sending shipping updates before clients ask, count. Every customer communication shapes customer loyalty. 32% of customers would leave a brand they loved after one bad experience. This goes to show the importance of a solid customer interaction strategy. Types of Customer Service Interactions Reactive: Calls, live chats, or messages addressing issues. Proactive: Tutorial emails, appointment reminders, or satisfaction surveys. Self-service: FAQs, video guides, or forums letting clients solve problems solo. Managing customer interactions isn’t just problem-solving. It’s a chance to build customer loyalty and trust. A quick, empathetic response can turn a complaint into a loyal advocate for your brand and increase customer satisfaction. Why Are Customer Interactions Important? Effective customer interactions shape your brand’s reputation, loyalty, and growth. Here’s why they’re vital: 1. Boost Satisfaction Satisfied customers stay loyal. Each customer... --- ### Top 7 Customer Service Software In 2025 > Discover the top 11 customer service software in 2025, their features, benefits, and how they transform support operations and enhance customer satisfaction. - Published: 2025-03-08 - Modified: 2025-03-11 - URL: https://callhippo.com/blog/general/customer-service-software - Categories: General Nothing is more frustrating than calling support and being transferred five times before the issue is resolved! Over 50% of consumers will choose a competitor after just one negative experience. But imagine a business that responds quickly and tracks your problem throughout the process. That is what customer service software can do! With ever-increasing customer expectations, there is simply no room for slow or ineffective support. The right tools allow you to manage interactions with customers, improve response time, and ensure that no query slips through the cracks. In this blog, we’ll learn everything about customer support software. Let’s start! What Is Customer Service Software? Customer service software is a technological solution that allows organizations to interact with their customers through multiple and concise communication channels. These include telephone calls, chats, emails, and social media. Customer service support software is a single point where all customer inquiries and data can be tracked, categorized, and assigned to the necessary support agent to enable effective communication. It can be thought of as an online helpdesk that organizes all customer interactions. Instead of manually and sometimes painfully sifting through a jumble of emails, call logs, and chat histories, it gathers all that information in one place, allowing agents to deliver speedy and personalized support. How Does Customer Service Software Work? Customer service software works by offering a centralized communication platform to customers and support agents. It simplifies the way businesses handle customer inquiries by offering features such as ticketing systems, automation, and analytics.... --- ### HIPAA-Compliant Voicemail: Secure, Reliable, And Easy To Use - Published: 2025-03-07 - Modified: 2025-04-25 - URL: https://callhippo.com/blog/general/hipaa-compliant-voicemail - Categories: General You trust your doctor with your most sensitive health information. But what if a simple voicemail jeopardizes that trust? Imagine your lab results being overheard by the wrong person—or worse, intercepted by hackers. This isn’t just a hypothetical scenario; it happens more often than you think! That's why, to ensure patients get the utmost protection, practitioners working in health should make use of HIPAA-compliant voicemail systems. So, how do healthcare providers go about leaving voicemails that do not violate HIPAA rules? In this guide, we'll break down all that you need to know about HIPAA-compliant voicemail. HIPAA-Compliant Voicemail - Definition HIPAA-compliant voicemail is a type of voicemail that contains recordings that meet security and privacy regulations as set forth by HIPAA. This prevents unauthorized access to the patient's information. According to the U. S. Department of Health & Human Services (HHS), HIPAA regulations require voicemail encryption and restricted access to ensure patient data privacy. Health practitioners must use HIPAA-compliant voicemail as the standard voicemail system is not secure. According to the IBM report, the average healthcare data breach costs USD 9. 77 million, twice the average cost of all breaches! With a standard voicemail system, there are several issues like: A family member overhears a patient's voicemail: The doctor leaves a message regarding the treatment of the patient for mental health purposes, and the patient's roommate overhears the details. This is a violation of HIPAA as this information was disclosed to other unauthorized persons. Lost or stolen phones expose voicemails:... --- ### What Does an Outgoing Call Mean? A Complete Guide > What is an outgoing call? Discover its meaning, types, and how it differs from canceled & incoming calls. - Published: 2025-03-06 - Modified: 2025-03-25 - URL: https://callhippo.com/blog/general/what-does-an-outgoing-call-mean - Categories: General With smartphone users expected to reach approximately 6. 1 billion by 2029, phone calls continue to play a crucial part in our daily communication. It has shaped the way how we connect with one another. Whether for personal or professional purposes, picking up the phone is our go-to option for connecting with others. There are two functionalities when making a phone call: incoming calls and outgoing calls. This blog provides a detailed explanation of what an outgoing call means and its different types. We’ll also explore call routing and some common examples of outgoing calls. Understanding Outgoing Calls An outgoing call happens when you make a phone call to someone else’s number. In simpler terms, it’s when you dial a phone number and press the green call button to talk to the person on the other end. Understanding this concept makes it easier to distinguish between outgoing and incoming calls, as well as missed and canceled calls. While outgoing calls are made by the caller, they will appear as incoming calls on the recipient’s phone at the other end. For instance, imagine you want to make a reservation at a restaurant. To do this, you call the restaurant's customer service hotline. As the phone rings, someone picks up. Once the call is connected, you can continue with your conversation. If the recipient does not answer, it may appear on their call list as a missed call. If you cut the call before the recipient picks up, it will be shown... --- ### AI Lead Generation: How to Automate & Scale Your Sales Pipeline > Discover top AI lead generation tools to automate prospecting, improve lead quality, and boost sales. Explore key benefits and AI’s impact on sales. - Published: 2025-03-05 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/ai/ai-lead-generation - Categories: AI AI is transforming lead generation by automating repetitive tasks, analyzing vast datasets, and providing real-time insights. Businesses that leverage AI-powered lead generation strategies have seen significant improvements in sales productivity. Companies that leverage AI lead generation strategies have experienced a 15-20% increase in efficiency. By streamlining lead qualification and enhancing customer interactions, AI enables sales teams to focus on high-value prospects. In this blog, we’ll explore how AI can optimize lead generation, highlight the top tools available, and share real-world case studies. Keep reading to discover how AI can help you scale your sales pipeline effortlessly. Understanding AI in Lead Generation AI in lead generation uses machine learning, predictive analytics, and automation to identify, qualify, and nurture leads. For example, AI-powered chatbots engage with website visitors, analyze their behavior, and qualify leads instantly. Tools like CallHippo AI Sales Agent and Conversica use conversational AI to interact with prospects 24/7, increasing conversion rates. By automating these processes, businesses can save time, improve lead quality, and streamline their B2B sales pipeline for greater efficiency and growth. 4 Key AI Lead Generation Benefits to Give You Competitive Edge AI has transformed lead generation by making it more efficient, data-driven, and scalable. By automating lead identification, qualification, and nurturing, businesses can focus on high-value prospects while reducing manual effort. Below are some key benefits of using AI for lead generation: 1. Enhanced Lead Qualification AI in lead generation helps businesses identify high-intent prospects by analyzing customer behavior, demographics, and engagement patterns. AI-powered tools assess... --- ### How to Make an Anonymous Call? 5 Easy Ways to Call Privately > Learn how to make an anonymous call using *67, VoIP apps, burner phones, and more. Hide your caller ID and protect your privacy with these simple steps. - Published: 2025-03-05 - Modified: 2025-03-25 - URL: https://callhippo.com/blog/general/how-to-make-an-anonymous-call - Categories: General Have you ever needed to reach out to someone without disclosing your identity? You may be trying to avoid spam or keep your phone number private. Or you may be making a business inquiry and do not want to share your details. Whatever the reason, the caller ID can be hidden. Fortunately, there are many ways to make anonymous calls, and they are easier than you think. In this blog, we’ll walk through 5 easy ways to make an anonymous call. How to Anonymously Call Someone? Hiding your phone number protects your privacy and avoids unwanted return calls. There are various methods to make an anonymous call without revealing your identity. Let’s understand each one in detail: Hide Your Caller ID in Phone Settings One of the simplest ways to call someone anonymously is to turn off the caller ID. Once you do so, your outgoing phone calls will appear to the recipient as an unknown caller. The feature setting to make anonymous calls is different in each device. 1. On iPhone Due to its software, it is quick to hide your caller ID on an iPhone device. It stops your number from being visible on the recipient’s display. Step 1: Open the Settings app. Step 2: Scroll down and tap Phone. Step 3: Select the option- Show My Caller ID. Step 4: Switch it off. Now, your phone number will not show up on the recipient’s phone when you make calls. 2. On Android Android devices offer flexibility in... --- ### Power Dialer vs Parallel Dialer: Which One Is Best For Your Business? > Learn all about power dialers and parallel dialers in detail. Explore its key features and check out the comparison between the two. - Published: 2025-03-03 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/dialer/power-dialer-vs-parallel-dialer - Categories: dialer If you’ve ever handled a long list of calls, you know dialing numbers one by one is slow and inefficient. That’s where power dialers and parallel dialers come in—they automate the process and help connect with more people. But what’s the difference? Both tools boost efficiency, but choosing the right one depends on your sales strategy. By the end of this blog, you’ll have a clear understanding of which dialer suits your needs best! What is a Power Dialer? A power dialer is like a dedicated assistant who dials numbers for you—one at a time. As soon as a call ends, the system dials the next number automatically. Consider it as a method that is well-structured and allows for ample time. It guarantees that every call you make receives your undivided attention, making it perfect for meaningful conversations. Compliance Considerations: When using dialers, it’s crucial to stay compliant with telemarketing laws such as TCPA (Telephone Consumer Protection Act) and GDPR. Key Features of Power Dialer Software Now that we know what a power dialer is let’s talk about what makes it crucial for businesses. This is more than a standard speed dialer; it has many features that ensure your calling experience is streamlined and effective. These are the main ones: 1. Sequential Dialing: One Call at a Time, No Chaos A power dialer dials one number at a time in a logical sequence rather than rushing through multiple numbers simultaneously. As soon as a call finishes, the system automatically contacts... --- ### What is Carrier Voicemail and How to Manage It? > Learn how to set up, access, and troubleshoot carrier voicemail on your iPhone or smartphone. Essential tips for seamless voicemail management. - Published: 2025-02-28 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/general/what-is-carrier-voicemail - Categories: General Missed calls can lead to missed opportunities, but carrier voicemail ensures important messages are never missed. Unlike third-party voicemail apps that depend on the internet, carrier voicemail operates directly through your mobile phone app and network, making it a dependable choice in any location. Knowing how to set up, access, and troubleshoot carrier voicemail can improve your communication experience. In this blog, we’ll explore everything you need to know about carrier voicemail. So let’s get started. What Is Carrier Voicemail? Carrier voicemail is a built-in voicemail service offered by mobile network providers. When you are unable to answer a call, your network redirects it to a voicemail inbox where the caller can leave a message. How Carrier Voicemail Works? Carrier voicemail is a network-based service that allows callers to leave voice messages when the recipient is unavailable. Here’s how a carrier voicemail message works, broken down into simple steps: Incoming Call: Someone calls your number when you’re unavailable or don’t answer. Call Redirected: If the call isn’t answered, the carrier redirects it to voicemail. Leave a Message: After hearing either a default greeting or a custom greeting recorded by the user, the caller is prompted to leave a voice message. Message Stored: The voicemail system stores the message left by the caller on the carrier’s servers. Notification: You receive a notification (often by text or email) that you have a new voicemail. Access Voicemail: You call your voicemail number or use a voicemail app to retrieve your messages. Manage Messages:... --- ### Mastering Sales Prospecting – From First Contact to Closing Deals > Learn how to optimize sales prospecting from ICP to multi-channel outreach. Use top tools to boost engagement, increase conversions, and close more deals. - Published: 2025-02-27 - Modified: 2025-03-04 - URL: https://callhippo.com/blog/general/mastering-sales-prospecting - Categories: General Mastering sales prospecting is the key to consistently closing deals and driving business growth. However, studies show that sales teams waste nearly 50% of their time on unproductive prospecting. Without a structured approach, valuable opportunities slip away, and conversion rates suffer. By identifying and engaging the right prospects with a targeted strategy, businesses can maximize efficiency, increase conversions, and build lasting customer relationships. This blog will walk you through optimizing your sales prospecting process and introduce essential tools to boost productivity. Also, it highlights advanced features to empower your sales and support teams. How to Optimize Sales Prospecting: From Cold Calls to High-Quality Leads To enhance sales prospecting, refine your strategy to identify and connect with potential customers effectively. Using the right tools, you can turn cold calls into valuable conversations and convert prospects into qualified leads. Here is the step-by-step process in detail: Step 1: Define Your Ideal Customer Profile (ICP) Defining your Ideal Customer Profile (ICP) is key to effective sales prospecting. It helps identify customers who gain the most value from your solution while driving growth for your business. Defining your ICP ensures that your prospecting efforts are focused and effective. Analyze Existing Customers: Identify common traits among your best clients, such as industry, company size, location, budget, and key pain points. Conduct Market Research: Study market trends, competitor strategies, and customer needs to understand where your product fits best. Create a Detailed Profile: Compile findings into a structured profile outlining demographics, firmographics, behavioral traits, and common... --- ### Does Star 67 Still Work in 2025? A Guide to Blocking Caller ID > Learn if *67 still hides your caller ID in 2025 and how to use it on iPhone and Android. Discover alternatives for private calls. - Published: 2025-02-26 - Modified: 2025-05-09 - URL: https://callhippo.com/blog/general/does-star-67-still-work - Categories: General Wondering if *67 still works in 2025? The short answer is yes, but there are some things you should know. Dialing *67 before a phone number hides your caller ID, showing “Private” or “Blocked” on the other person’s phone. It’s a handy trick for staying anonymous, but it doesn’t work in all situations, like when calling emergency numbers or toll-free lines. If you’re curious about how *67 compares to *69, whether it costs money, or why it might not work on your iPhone, this blog has all the answers. We’ll also cover alternatives and how to hide your number on both iPhone and Android devices. What Is Star 67? Dialing *67 before a phone number hides your caller ID, so the person you’re calling will see “Private” or “Blocked” instead of your number. It works on landlines, iPhones, and Android devices but not when calling toll-free numbers or emergency services. If the person you’re calling has blocked anonymous calls, *67 won’t work either. While *67 hides your number from the person you’re calling, phone companies can still trace the call. The good news is that using *67 is completely free, but you will need to dial it every time you want to keep your number private. What Does Star 67 Do? Dialing *67 before a phone number hides your caller ID, so the person you’re calling will see “Unknown” or “Blocked” instead of your number. This trick works on most phones, including iPhones. But whether it works or not depends... --- ### 10 Best Sales Onboarding Software & Tools > Improve your team's onboarding with top sales onboarding software that streamlines training, boosts productivity, and helps new hires adapt quickly. - Published: 2025-02-25 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/ai/sales-onboarding-software - Categories: AI Imagine that when you hire a new sales representative, instead of training them for weeks manually, you can utilize a powerful system that brings them up to speed in no time. This is precisely the function of sales onboarding software. In 2025, companies cannot allow themselves to spend time on obsolete training methods. With the correct tools, even beginners can become revenue-generating professionals in record time. Whether you’re a large corporation or a startup, possessing the finest sales onboarding tools can transform the game. What Is Sales Onboarding Software? Sales onboarding software acts as a personal trainer for new sales representatives, helping them master the basics, gain skills with your products, and quickly start closing sales. New employees benefit from an interactive and organized learning experience, rather than facing the burden of lengthy manuals and tedious training sessions. To get representatives ramped up to full sales productivity in 90 days, managers and sales executives must create strategies with milestones. These platforms provide training modules, role-playing exercises, quizzes, and real-life scenarios to guarantee that reps comprehend not only what to sell but also how to sell it effectively. Top-notch sales onboarding platforms track progress, offer analytics, and ensure that all team members receive uniform training of the highest quality. In short, they eliminate the disorder associated with onboarding, substituting it for a streamlined, automated procedure that enhances efficiency and saves time. 10 Best Sales Onboarding Tools for Sales Teams When it comes to onboarding new sales reps, choosing the right tool... --- ### Intelligent Virtual Assistant: Your 24/7 Digital Workforce > Discover the benefits and key applications of intelligent virtual assistants. Enhance productivity and streamline tasks. - Published: 2025-02-23 - Modified: 2025-02-27 - URL: https://callhippo.com/blog/general/intelligent-virtual-assistant - Categories: General For years, organizations have been experimenting with different ways to improve their customer interactions and streamline the communication process. Early intelligent virtual assistants were basic and answered simple questions with limited intelligence. Today, with generative AI, Natural Language Processing (NLP), and Machine Learning (ML), virtual assistants have transformed into essential digital tools. They improve customer service, boost sales, and support IT and HR operations. So, what is an intelligent virtual assistant, and how does it help a business to grow? Let’s understand the capabilities, benefits, and the leading virtual agent software providers. What is an Intelligent Virtual Assistant (IVA)? An Intelligent Virtual Assistant (IVA) is a type of AI-powered automation software that can communicate with people in a conversational way. It leverages natural language understanding to analyze queries and provide relevant and human-like responses correctly. It should not be confused with what basic chatbots do. Here, AI assistants, or IVAs, use Machine Learning (ML) and natural language processing (NLP) to give personalized and context-aware responses. They support sales, IT, and HR and enhance customer service, which lowers the task of customer service teams and increases productivity. Types of Intelligent Virtual Agents Technology has enabled businesses to focus on strategic growth and delegate difficult chores or complex tasks to others. Virtual agent software is a significant part of this change, and as a matter of fact, it provides specialized solutions for different needs and industries. Different business needs are met by different intelligent virtual agent systems. Let’s dive into the types:... --- ### How to Text Mexico: A Complete Guide > Learn how to text Mexico correctly with the right format, country codes, and best practices. Discover free texting options and key regulations. - Published: 2025-02-21 - Modified: 2025-02-24 - URL: https://callhippo.com/blog/general/how-to-text-mexico - Categories: General Staying connected across borders is easier than ever, but many people struggle with how to text Mexico properly. Mexico has over 97 million mobile users and a well-developed telecommunications network, making texting a convenient communication method. However, factors like international access codes, country codes, and mobile carrier charges can affect your messaging experience. In this guide, we’ll cover everything from formatting Mexican numbers correctly to texting for free and complying with local regulations. Understanding How to Text a Mexico Number Texting a Mexico number involves understanding the specific guidelines for international messaging. Be aware that while texting to Mexico is possible from the US, additional charges may apply depending on your mobile carrier. How to Format Mexican Phone Numbers Correctly Mexican phone numbers follow a ten-digit format, which includes a two- or three-digit area code followed by a seven- or eight-digit local number. Here’s how to format them correctly when texting internationally: Landline Example: +52 55 1234 5678 Mobile Example: +52 1 33 9876 5432 When texting from the U. S. to Mexico, use the international access code (011) before dialing the Mexican number: Example: 011 + 52 + area code + local number Mexico's International Country Code (+52) and Its Importance Mexico’s country code (+52) is required when texting from another country. If you forget to include it, your message won’t be delivered. To text a Mexican landline, dial: +52 + area code + number To text a Mexican mobile phone, dial: +52 1 + area code + number... --- ### What is Queue Callback? Benefits and Best Practices for Call Centers > Discover how queue callback reduces wait times, boosts customer satisfaction, and improves call center efficiency. Learn its benefits and best practices. - Published: 2025-02-19 - Modified: 2025-04-01 - URL: https://callhippo.com/blog/general/queue-callback - Categories: General Long wait times are a major pain point for customers, with 60% of consumers stating that even a minute on hold feels too long. The queue callback feature solves this by allowing customers to request a callback option instead of waiting in line. This improves customer satisfaction, reduces call abandonment, and boosts efficiency. But how does queue callback work, and how can your call center implement it effectively? In this detailed blog, we’ll explore its benefits, setup, best practices, and impact on key call center metrics. What is Queue Callback? Queue callback is a contact center feature that offers customers the option to receive a callback instead of waiting in a call queue. When all agents are busy, the system places the caller in a call-back queue and calls them back when an agent is available. This eliminates the need for long wait times, enhances the customer experience, and optimizes outbound call management. This callback feature is especially useful for businesses that experience high call volumes, ensuring that customers don’t have to stay on hold while still keeping their place in the queue. How Does the Queue Callback Feature Work? The queue callback option operates through a simple but effective process: Step 1: Customer Initiates a Call The customer calls the contact center’s support number, and if all agents are busy, the IVR informs them of the callback option. Step 2: A Callback Request is Placed in the Queue If the customer opts for a callback, their details are recorded,... --- ### AI for Sales Prospecting: The Future of Lead Generation > Learn all about AI in sales prospecting and how companies can leverage it to close more deals. Explore the examples of AI for sales prospecting. - Published: 2025-02-18 - Modified: 2025-03-11 - URL: https://callhippo.com/blog/ai/ai-for-sales-prospecting - Categories: AI The introduction of artificial intelligence (AI) has become a global game-changer in every sector. AI for sales prospecting is not just a buzzword; it's an approach to restructuring how businesses identify, engage, and convert potential leads. This useful blog delves into AI-driven sales prospecting, offering insights into its definition, effective implementation strategies, top tools, challenges, best practices, real-world success stories, and future trends. What is AI for Sales Prospecting? AI for Sales Prospecting refers to the use of artificial intelligence (AI) technologies to automate, enhance, and optimize the process of identifying, engaging, and converting potential customers. AI-powered tools analyze large datasets, predict customer behavior, personalize outreach, and streamline lead qualification, allowing sales teams to focus on high-potential prospects. According to a recent HubSpot report, 52% of sales professionals said they have utilized artificial intelligence (AI) to analyze data and use automated tools to help them make decisions about forecasting, pipeline analysis, and lead scoring. By analyzing vast amounts of data from various sources—such as social media, CRM systems, and market trends—AI can identify patterns and predict which prospects are most likely to convert. This not only increases efficiency but also allows sales teams to focus their efforts on high-potential leads, ultimately driving better results. How to Use AI for Sales Prospecting Effectively In 5 Simple Steps? Implementing AI in sales prospecting requires a strategic approach. Here's a step-by-step guide to harnessing the power of AI effectively. Step 1: Define your Ideal Customer Profile (ICP) The first step is to define... --- ### How to Call US From Jamaica in 4 Simple Steps > Learn how to call US from Jamaica with easy steps. Find exit codes, area codes, and affordable calling options to stay connected. - Published: 2025-02-14 - Modified: 2025-04-29 - URL: https://callhippo.com/blog/general/call-us-from-jamaica - Categories: General As businesses and personal connections become more global, knowing how to make international calls is essential. No matter if you are working with clients, connecting with colleagues, or keeping in touch with family and friends in the US, it’s important to know the right way to call. In this blog, we will show you the simple steps to dial the US from Jamaica, so you can avoid extra charges and reach your destination without any trouble. Moreover, we will explore some affordable alternatives to help you stay connected easily. How to Call US from Jamaica in 4 Easy Steps If you are in Jamaica and need to call someone in the United States, it’s pretty simple. Just follow these steps, and you’ll be connected in no time! Step 1: Dial Jamaica’s Exit Code (011): Every international call from Jamaica starts with 011. This tells your phone carrier that you want to call a number outside Jamaica. Step 2: Enter the US Country Code (1): After the exit code, dial 1. This is the country code for the United States. Step 3: Dial the Area Code: Each city or region in the US has its own three-digit area code. For example: New York City: 212 Los Angeles: 310 Miami: 305 Make sure you have the correct area code before dialing. Step 4: Enter the Local Phone Number: Now, just dial the seven-digit local phone number of the person or business you’re trying to reach. The Dialing Format For Calling the US... --- ### Auto Dialer Pricing: A Simple Guide in 2025 > Curious about auto dialer costs? Discover the key features and top auto dialer providers for your business in 2025. - Published: 2025-02-13 - Modified: 2025-02-18 - URL: https://callhippo.com/blog/general/auto-dialer-pricing - Categories: General Choosing the right auto dialer software is key for any organization to improve their outbound call efficiency. These tools help businesses skip the time-consuming task of manually dialing, allowing executives to focus on real conversation. In fact, a recent report shows that the global auto dialer software market is expected to grow at 10. 5% annually from 2023 to 2030. But before you choose the best one for your business, it’s important to understand the costs involved. In this blog, we will break down the features, costs and explore the top auto dialer provider available. Auto Dialer Costs Breakdown Auto dialers allow you to increase efficiency in making outbound calls by automating the dialing process. Deciding one’s budget is an important step to take before you make a decision. However, one must determine what the cost is before picking the solution appropriate for one's business. Types of Auto Dialer Costs 1. Software Purchase A few auto dialing software providers sell it as a perpetual license. The costs of such software can be from $1,000 all the way up to $50,000, based on software’s capabilities and features. 2. Hardware On a self-hosted solution, you are likely to need to purchase additional equipment like servers and phone lines as well. This can greatly increase the costs of the solution at the beginning. 3. Subscription Fees Most providers work on a subscription contract where they have monthly fees according to the number of users. For instance, users of CallHippo are charged $25 per... --- ### Sales Onboarding: Definition, Best Practices & Checklist for Success > Learn about sales onboarding, its benefits, best practices, and a step-by-step process to help new sales reps succeed and boost performance. - Published: 2025-02-12 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/ai/sales-onboarding - Categories: AI Without the right guidance, even the most talented sales reps can struggle to find their footing. That’s where sales onboarding comes in! A well-designed onboarding process helps new hires quickly understand your products, sales strategies, and company culture—setting them up for success from day one. A well-structured sales onboarding process improves productivity, increases retention, and ensures long-term success. This detailed blog will cover the sales onboarding definition, the sales onboarding plan, and sales onboarding best practices to help organizations optimize their strategy. So let’s get started. What Is Sales Onboarding? Sales onboarding is the structured process of integrating and training new sales representatives to ensure they become productive and confident in their roles. A well-executed sales onboarding plan includes product knowledge, sales techniques, and tools training to help sales reps achieve their targets efficiently. Why Sales Onboarding Matters? An effective sales onboarding program is essential for business success. It shortens the learning curve, enhances sales performance, and reduces turnover. Below are the key benefits of a well-designed sales onboarding process: 1. Shorter Ramp-Up Time (Faster Time-to-Productivity) One of the biggest challenges in sales hiring is the ramp-up period—the time it takes for a new sales rep to become fully productive. Without a structured onboarding sales process, new hires often struggle with product knowledge, sales tools, and understanding customer needs, delaying their ability to generate revenue. A well-designed sales onboarding template shortens this learning curve by: Providing structured training sessions that focus on essential skills like prospecting, pitching, and closing deals.... --- ### What is a Work Phone Number? Simplifying Business Communication > Learn what is a work phone number, & how it can enhance business communication. Discover key features like call forwarding, & more. - Published: 2025-02-10 - Modified: 2025-03-12 - URL: https://callhippo.com/blog/general/what-is-a-work-phone-number - Categories: General Effective communication is the backbone of any thriving business, and a dedicated work phone number plays a crucial role in maintaining seamless interactions. It not only enhances professionalism but also builds customer trust by providing a reliable point of contact. In fact, nearly 80% of consumers consider phone calls important for communicating with businesses. This underscores the importance of having an accessible and efficient communication channel. In this guide, we’ll explore everything you need to know about work phone numbers and how they can transform business communication. What Is a Work Phone Number? A work phone number is a dedicated business number used exclusively for professional communication. It ensures a clear distinction between personal and business calls, helping businesses maintain professionalism and efficiency. Whether assigned to an individual employee or an entire department, a work phone number acts as the primary contact point for incoming calls from clients, partners, and stakeholders. These numbers can be linked to different phone systems, including landlines, mobile phones, or VoIP-based solutions, allowing employees to handle business interactions seamlessly. For example, a sales executive might have a dedicated business number that rings on both their office phone and mobile device, ensuring they never miss crucial incoming calls from potential clients. Companies often use different types of work phone numbers based on their needs. A local business number helps establish a strong presence in a specific region, while toll-free numbers make it easier for customers to reach out without incurring call charges. Virtual phone numbers offer... --- ### Essential VoIP Features & How Different Industries Use Them > Explore essential VoIP features that enhance business communication. Learn how different industries use VoIP to improve efficiency and customer service. - Published: 2025-02-08 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/voice-over-ip/voip-features-for-different-industries - Categories: Voice over IP, voip Imagine running a business where your communication system works from anywhere, costs significantly less, and comes packed with smart features that improve customer service, teamwork, and efficiency. That’s exactly what VoIP phone systems offer. VoIP is a complete business communication solution. It brings flexibility, cost savings, and advanced features that traditional phone systems simply can’t match. The global mobile VoIP market was valued at USD 44. 99 billion in 2023 and is expected to grow at a CAGR of 12. 9% by 2030. In this guide, we’ll explore VoIP features and benefits that improve business communication and more! What Is VoIP & How Does It Benefit Businesses? Voice over Internet Protocol (VoIP) is a technology for making phone calls over the Internet instead of using traditional phone lines. It converts voice signals into digital data, transmits them over the Internet, and then converts them back into sound at their destination. You have most likely used VoIP when using applications like Skype, Zoom, WhatsApp calls, or Microsoft Teams. A VoIP service provider also offers companies features like video conferencing, call management, voicemail-to-email functionality, and AI analytics. How Do Businesses Benefit from VoIP? Switching to a VoIP-based business phone system can significantly improve the way businesses communicate. Here’s why companies are making the switch: 1. Lower Costs & Higher Savings Expensive hardware, maintenance costs, and hefty bills for international incoming calls were characteristics of a traditional one. VoIP is an internet-based calling method that eliminates huge expenses. Some providers also offer unlimited... --- ### How To Call US From Portugal? > Learn how to call the US from Portugal easily. Follow dialing steps, explore VoIP options, and avoid common mistakes for seamless international calls. - Published: 2025-02-07 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/call-us-from-portugal - Categories: General If you are in Portugal and need to call the United States, you may be wondering how to do it easily and affordably. Calling America from Portugal can be done through various methods, depending on your preferences and needs. In this blog, we will show you the best ways to make calls to the US from Portugal, so you can stay connected without any hassle. Let’s explore the easiest ways to call the US from Portugal. Steps for Calling the United States from Portugal To call the United States from Portugal, follow these steps: Step 1: Dial the Exit Code: Begin by dialing 00, Portugal's exit code for international calls. Step 2: Enter the US Country Code: Next, input 1, the country code for the United States. Step 3: Add the Area Code: For landlines, dial the three-digit area code corresponding to the US city you're calling. Step 4: Dial the Local Number: Finally, enter the seven-digit local phone number of the person or business you wish to reach. By following these steps, you can successfully place a call from Portugal to the United States. How to Call a Mobile Number in the United States from Portugal? Calling the US from Portugal is simple if you follow the right steps. Here’s exactly how to do it: Step 1: Dial Portugal’s Exit Code: Since you’re calling another country, you need to start with Portugal’s international exit code: 00. Step 2: Enter the US Country Code: After the exit code, dial 1–... --- ### 8 Best Virtual PBX Phone Systems for Small Businesses > Explore the top 8 virtual PBX phone systems for small businesses. Learn about key features, pricing, and benefits to choose the right system for your needs. - Published: 2025-02-06 - Modified: 2025-05-22 - URL: https://callhippo.com/blog/general/virtual-pbx-phone-systems - Categories: General As businesses grow, efficient communication becomes more important. Virtual PBX phone systems are a great solution for small businesses, offering cloud-based and scalable platforms that help improve operations. A recent study shows that more than 60% of small businesses are choosing cloud-based PBX systems because they are affordable and flexible. In this blog, we will look at the top 7 virtual PBX systems that can help small businesses improve communication. Additionally, we will also discuss the key benefits of these systems and outline the steps to get started. Top 8 Virtual PBX Phone Systems for Small Businesses The below outlined are the 7 best virtual PBX systems for small businesses. Let’s take a closer look at each of their features, benefits, and pricing to help you choose the one that best fits your business needs. 1. CallHippo CallHippo is one of the best virtual PBX phone systems designed for small businesses. It provides a cloud-based communication platform that eliminates the need for traditional phone hardware. With its user-friendly interface and quick setup process, CallHippo helps businesses improve their communication efficiency. Its scalable features and integration options make it ideal for growing businesses. Small teams can manage calls effortlessly with advanced features like analytics, voicemail, and call queuing, making it a reliable virtual PBX system. Key Features Power Dialer Call Analytics Gen AI LLMs Sentiment analysis Call performance ratings Answering Machine Detection Interactive Voice Response (IVR) Pros Quick setup saves time and improves efficiency. Cloud-based system eliminates expensive hardware costs. Scalable... --- ### AI for Operational Efficiency: Simplify Business Operations > Improve business operations with AI for operational efficiency, automating tasks and boosting productivity for more streamlined and effective processes. - Published: 2025-02-05 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/ai/ai-for-operational-efficiency - Categories: AI Organizations looking to stay competitive must use AI for operational efficiency; it is no longer a sci-fi idea. Businesses can use artificial intelligence to automate repetitive operations, streamline processes, and make data-driven decisions that promote productivity and expansion. The advantages of artificial intelligence (AI) and emerging trends for operational efficiency are all covered in this blog. Key Challenges in Traditional Operational Practices Before diving into how AI enhances operational efficiency, it’s important to understand the existing challenges businesses face with traditional operational methods. These challenges create inefficiencies, increase costs, and hinder growth. 1. Manual Processes and Paperwork Many businesses still rely on manual workflows, which are time-consuming, error-prone, and resource-intensive. From processing invoices to managing inventory, manual tasks slow down operations and increase the risk of human error. Paper-based documentation further adds to inefficiencies, making it difficult to track and retrieve essential data. 2. Lack of System Integration A significant hurdle for many organizations is the lack of seamless integration between different business systems. Legacy software, disconnected databases, and fragmented workflows prevent smooth data exchange, leading to inefficiencies and miscommunication. Without integration, teams spend valuable time manually transferring information between systems, increasing the risk of discrepancies. 3. Limited Data Visibility and Analytics Data is a powerful asset, but without proper analytics and visibility, businesses struggle to make informed decisions. Traditional operations cannot often analyze real-time data, leading to guesswork instead of data-driven strategies. Limited visibility into key performance metrics makes it difficult for businesses to optimize operations effectively. Companies like... --- ### What is a Landline Phone Number? | Upgrade to VoIP > What is a landline phone number? Learn its benefits, how it works, & why upgrading to VoIP is a smarter solution for modern communication. - Published: 2025-02-04 - Modified: 2025-03-12 - URL: https://callhippo.com/blog/general/what-is-a-landline-phone-number - Categories: General Effective communication is the key to building strong personal and professional relationships. For decades, landline phone numbers have been a trusted means of staying connected. However, as technology evolves, so do our communication needs. Enter VoIP (Voice over Internet Protocol)—a game-changer that offers cost savings, flexibility, and advanced features that traditional landlines simply can’t match. In fact, 31% of businesses have already made the switch to VoIP to streamline operations and enhance connectivity (Source). So, is it time to move beyond landlines? Let’s dive into their benefits, limitations, and why VoIP is the future of communication. What is a Landline Phone Number? A landline phone number refers to a telephone connection that operates through a fixed network of copper or fiber-optic cables. Serving as the foundation of traditional communication, landlines have been widely used in homes and offices for decades. Unlike mobile phone numbers, which offer portability, landline numbers are tied to specific physical locations. They ensure reliable connectivity, making them a dependable choice for businesses and households that prioritize stable, uninterrupted communication. How Does a Landline Number Work? Landline numbers rely on the public switched telephone network (PSTN) to transmit voice signals through physical cables, ensuring consistent and reliable communication. 1. Signal Transmission to the Exchange: When a call is made, the phone sends an electrical signal to the nearest local exchange office. 2. Routing Through Interconnected Lines: The exchange processes the signal and directs it through a network of interconnected lines to the recipient's location. 3. Call Completion:... --- ### Average Speed of Answer in Call Centers: What It is and How to Improve It > Learn what Average Speed of Answer (ASA) means, how it’s calculated, and how to improve it for better customer experience and call center performance. - Published: 2025-02-03 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/callcenter/average-speed-of-answer-callcenter - Categories: callcenter Missed customer calls can lead to lost revenue and a weaker brand reputation. That’s why tracking ASA (Average Speed of Answer) is essential. It tracks how fast agents answer calls, which affects both customer satisfaction and how smoothly things run. In this blog, we will understand what ASA means and why it matters. We will also share practical ways to improve it, boosting your business communications and customer experience. What is the Average Speed of Answer (ASA) in Call Centers? ASA tracks the average time it takes for a call center to answer an incoming call. It’s an essential performance indicator (KPI) that helps businesses measure their customer service. ASA is measured by dividing the total wait time for all calls by the number of calls answered in a set time frame. Why is Average Speed of Answer Important? The Average Speed of Answer (ASA) plays an important role in tracking the customer experience. When a call is answered promptly, customers feel prioritized, leading to a more positive interaction. However, when wait times are long, customers may hang up or share negative feedback. This can impact your brand's reputation and cause customers to seek alternatives. Here are the key points are as follows: 1. Positive Impact on Customer Satisfaction When a call is answered quickly by a customer service representative, customers feel valued and are more likely to have a positive experience. Long wait times can lead to causing customers to hang up their calls or leave negative feedback. 2.... --- ### Conversational AI in Banking: Use Cases & Benefits > Learn how conversational AI in banking improves customer interactions by providing instant support and personalized services. - Published: 2025-01-31 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/ai/conversational-ai-in-banking - Categories: AI Conversational AI in banking is changing the financial industry through increased operational efficiency. From offering instant customer service to the customization of financial services, this technology is changing the way that banks are able to reach their customers. With AI-driven insights and automation, banks can deliver faster, more accurate, and seamless experiences, ultimately boosting customer satisfaction and loyalty. Let’s learn more about its effects, advantages, and applications of the concept in this informative blog. What is Conversational AI in Banking? Conversational AI in banking, or CIB, is all about using smart chatbots and virtual assistants to make it easier for banks to connect with their customers. With the help of technologies like natural language processing (NLP) and machine learning (ML), these AI tools can understand what customers are saying and respond in a way that makes sense—just like a helpful assistant would. It enables banks to offer unique experiences, enhance the performance of their operations, and address the growing needs of the digital generation. It is also applicable in different points of contact, including mobile applications, websites, and messaging apps to ensure that the customer is presented with one clear picture. Benefits of Conversational AI for Banking Conversational AI brings numerous advantages to the banking sector, revolutionizing how financial institutions operate and interact with customers. Below are the key benefits explained in detail. 1. Enhanced Customer Retention and Loyalty Conversational AI strengthens customer relationships by offering timely, personalized support. Virtual assistants streamline tasks like account management and transaction tracking, addressing... --- ### 10+ Best Contact Center Technology Trends Shaping 2025 > AI, omnichannel support, and cloud-based solutions are revolutionizing contact centers. Stay ahead with the latest trends for 2025! - Published: 2025-01-30 - Modified: 2025-04-01 - URL: https://callhippo.com/blog/callcenter/contact-center-technologies-to-watch-out - Categories: callcenter The contact center industry is advancing rapidly due to technological changes and customer expectations. Artificial intelligence, cloud-based platforms, and omnichannel communication are among the emerging trends changing contact centers into efficient, customer-centric solutions. These advancements empower businesses to effectively meet increasing customer demands. This blog post will provide insights into the trends that the contact center business will be looking into this year. What Are Contact Center Technology Trends? Contact center technology trends refer to newer technologies designed to optimize customer interaction management. These call center trends focus on enhancing automation, delivering data-driven insights, and offering advanced communication tools. They enable greater efficiency, personalized services, and improved client loyalty. 7 Key Trends in the Call Center Industry for 2025 The call center sector is now beginning to embrace technological advancements. These trends are based on automation, customer satisfaction, and operational excellence. Below are the significant trends in the call center industry that will continue driving change throughout this year: 1. AI-Powered Tools Revolutionizing Customer Experience Artificial intelligence has proven to be an ideal solution for modern contact centers, changing the customer experience in every way. From chatbots and virtual assistant capabilities to predictive analytics, AI tools are reducing response times and improving accuracy. One of the most exciting options is probably AI-based sentiment analysis, which allows an agent to track a customer’s emotions in real-time. Accordingly, the agent can respond with empathy and precision, enhancing the customer’s experience. 2. Shift Towards Digital-First And Omnichannel Support Customers want businesses to give... --- ### Top 7 Free Cloud PBX Systems In 2025 > Explore the top free cloud PBX providers. Discover their key features, pricing, and technical details to help you select the best option for your business. - Published: 2025-01-29 - Modified: 2025-04-29 - URL: https://callhippo.com/blog/general/free-cloud-pbx-systems - Categories: General Communication platforms are essential for businesses today, helping teams stay connected and work more efficiently. A cloud-based phone system, like a free cloud PBX, makes it easier and cheaper to manage communication. In fact, the global cloud PBX market was valued at over USD 18. 6 billion in 2024 and is projected to reach USD 145. 5 billion by 2037. In this blog, we will explore the top 7 free cloud PBX providers in 2025, highlighting their features, benefits, and how they can enhance your business communication. 7 Best Free Cloud PBX Providers Here are the top 7 free cloud PBX providers offering reliable free cloud calling and hosted PBX systems. Let’s take a closer look at their features and how they stand out as the best free cloud-based phone systems. 1. CallHippo CallHippo is a leading provider of free cloud PBX solutions, designed to help startups and small businesses streamline their communication at no significant cost. This free cloud-based phone system offers essential features such as voicemail, SMS, call forwarding, and call routing, enhancing business operations. With its intuitive user interface, CallHippo makes cloud calling more accessible and reliable, offering the best free hosted PBX services for teams that want an efficient, affordable communication system without compromising on quality or performance. Key Features AI Voicebot Sentiment Analysis Call Analytics Call Monitoring Predictive Dialer Call Recording Voicemail Transcription Pros AI Intelligent Reports provide smart summaries of user and call activity. AI Voicemail Transcription improves efficiency by quickly scanning voicemail contents.... --- ### The Number You Dialed is Unallocated: Causes & Fixes > Learn what an Unallocated Number is, why it happens, and how to resolve it. Avoid dialing inactive numbers and stay safe from potential scams. - Published: 2025-01-27 - Modified: 2025-02-25 - URL: https://callhippo.com/blog/general/number-you-have-dialed-is-unallocated - Categories: General Hearing the message, “The number you dialed is unallocated,” can be both frustrating and confusing. This typically happens when a phone number hasn’t been assigned to a user or service. Such errors are common, with millions of calls daily encountering similar issues due to invalid or inactive numbers. In fact, spam and invalid numbers make up over 54% of all unwanted calls worldwide. Let’s uncover the causes and solutions! What is an Unallocated Phone Number? An unallocated phone number has not been assigned to any user or service by a telecom provider. These numbers exist within the provider's system but remain inactive for public use. With the global surge in mobile phone usage, the volume of calls has increased significantly. For instance, in 2021, Turkey recorded a total of 313. 2 billion minutes of phone calls, reflecting a consistent annual growth. This highlights the importance of managing unallocated phone numbers effectively as telecom usage expands. Common Causes of the “The Number You Have Dialed Is Unallocated” Message Understanding the common causes behind the unallocated number message can help you troubleshoot and avoid future issues. Here are the main reasons why this error appears: 1. Unassigned Phone Numbers Some phone numbers are reserved for future use but have not been assigned to any customer or service. Dialing these numbers will result in the unallocated number error, as the system recognizes them as inactive or unassigned. 2. Typing Errors When Dialing A simple mistake while entering a phone number, such as an... --- ### What Is a Virtual Phone System and How Does It Work? > Discover how a virtual phone system can enhance your business communication and efficiency. Learn the essentials to make an informed choice. - Published: 2025-01-26 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/what-is-a-virtual-phone-system - Categories: General Traditional business phone systems often have hidden fees, bulky hardware, and inflexible setups that hinder efficiency and increase costs. Virtual phone systems, on the other hand, provide a modern, cost-effective solution for businesses to streamline communication. Virtual phone systems can take calls anywhere, scale effortlessly based on business hours, and reduce expenses without compromising quality, evolving business communication. This blog explores the fundamentals of virtual phone systems and how they can benefit your organization. What Is A Virtual Phone System? A virtual phone system is a cloud-based communication solution that enables businesses to manage calls efficiently over the Internet. It eliminates the need for traditional hardware and offers seamless connectivity through flexible business numbers, extensions, and devices like desk phones, mobile apps, and desktops. Using VoIP (Voice over Internet Protocol) technology, virtual phone systems ensure high-quality communication while reducing infrastructure costs. Businesses can enjoy advanced features like call routing, auto attendants, voicemail-to-email, and analytics dashboards, improving operational efficiency and flexibility. These systems support local and toll-free numbers, number porting, and unlimited calling plans, catering to diverse business needs. Virtual phone systems, ideal for remote work or distributed teams, provide scalability and reliability for organizations of all sizes. By replacing traditional setups, they offer cost-effective, modern solutions that streamline communication and enhance productivity without the complexities of physical hardware. How Does A Virtual Phone System Work? A virtual phone system operates primarily through Voice over Internet Protocol (VoIP) technology, allowing businesses to make and receive phone calls using the Internet instead... --- ### How to Listen to Voicemail on Any Phone [2 Ways + Features] > Learn how to check voicemail easily on Android or iPhone. Get setup tips, voicemail features, and ways to manage messages more efficiently. - Published: 2025-01-23 - Modified: 2025-04-29 - URL: https://callhippo.com/blog/general/how-to-listen-to-voicemail - Categories: General Did you know that around 80% of calls to smartphones and mobile phones go to voicemail, highlighting the importance of staying connected? Whether it’s a work update or a personal message, voicemails are there to ensure you never miss critical information when you’re unavailable. However, navigating voicemail systems across different devices can sometimes be tricky and confusing. In this blog, we’ll guide you on listening to voicemails on Android and iPhone and share practical tips to help you set up and manage your messages effortlessly. With these insights, you’ll never miss an important message again! How to Listen to Voicemail on Your Phone? Learning how to check voicemail is an essential skill, especially for business owners, professionals, and anyone who wants to stay connected. Below, we’ll walk you through the process of accessing voicemail on both Android and iPhone devices. 1. How to listen to Voicemail on Android? To listen to voicemail on an Android device, follow these simple steps: Step 1: Open your Phone app. Step 2: Tap the voicemail tab at the bottom of the screen. Step 3: If you don’t see the voicemail tab, you can dial 1 and hold it to reach your voicemail inbox directly. Step 4: Once you’re in your voicemail inbox, tap on a message to listen. 2. How to listen to Voicemail on iPhone? Listening to voicemail on your iPhone is equally straightforward: Step 1: Open the Phone app. Step 2: Select the Voicemail tab at the bottom right of your screen.... --- ### 7 Best Auto Dialer Solutions for Insurance Agents > Explore the top 7 auto dialers for insurance agents to automate calls and improve client engagement. Compare features, pricing, and more. - Published: 2025-01-22 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/general/auto-dialers-for-insurance-agents - Categories: General Auto dialers have become essential tools for insurance agents looking to improve their productivity. By automating the dialing process, insurance agents can focus more on having meaningful conversations and less on repetitive tasks. In fact, a recent study shows that using auto dialer software can increase contact rates by up to three times, meaning agents can connect with more potential clients in less time. In this blog, I will walk you through how an insurance dialer works and how it can help insurance agents improve their productivity, make more calls, and grow their business. The Importance of Auto Dialers for Insurance Agents Auto dialers have become a must-have tool for insurance agents looking to organize their daily tasks and focus more on what matters—building strong relationships with clients. Unlike traditional methods, where dialing and managing contacts manually can take up hours, tools like an auto dialer for insurance agents easily handle these tasks. This means agents can make more calls, connect with more leads, and close more deals in less time. Here’s why a power dialer, such as an insurance dialer, is a game-changer for agents: Boosts Productivity: By automating dialing and managing call lists, agents can avoid the repetitive task of manual dialing and focus on meaningful conversations. Better Lead Management: Integrated with CRM systems, these tools allow real-time updates, helping agents keep track of client information effortlessly. Enhanced Customer Interaction: With more time saved on admin work, agents can dedicate their energy to providing personalized advice and addressing... --- ### Conversational AI for Real Estate: Application & Benefits > Learn how conversational AI simplifies lead generation, property management, and client engagement in real estate. Explore its applications, benefits, and more! - Published: 2025-01-20 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/ai/conversational-ai-for-real-estate - Categories: AI The real estate industry is rapidly evolving, adopting new technologies that enhance client engagement and simplify transactions. Innovations like virtual tours and AI-powered property listings are reshaping how real estate businesses operate. However, the next major shift is already underway: Conversational AI. Imagine a scenario where your clients can set up viewings, take virtual tours, or receive customized property proposals without a human intermediary! Conversational AI is a competitive advantage for real estate companies. This blog explores its uses, advantages, and prospects in the industry. What is Conversational AI in Real Estate? Conversational AI is a technology that allows machines to communicate with humans naturally using voice or text. It integrates data analytics, machine learning, and natural language processing to understand and react to complex inquiries in real time. In the real-estate sector, conversational AI creates AI-powered tools like chatbots and virtual assistants that help customers and agents at different points in the course of a real estate deal. Conversational AI recognizes context, learns from interactions, and provides tailored answers, unlike basic chatbots, which follow scripted responses. 8 Key Applications of Conversational AI in Real Estate Conversational AI is changing real estate companies through process automation, improved customer service, and insightful data. Here are its key applications that are transforming the industry: 1. Lead Generation and Qualification One of the most significant yet tedious aspects of real estate is lead generation and qualification. Conversational AI simplifies this process by interacting with potential customers on websites, social media, or messaging applications.... --- ### What is a Phone Menu and How to Set It Up? > Discover the benefits of a well-designed phone menu system, from enhancing customer experience to improving call flow and agent productivity. - Published: 2025-01-17 - Modified: 2025-01-16 - URL: https://callhippo.com/blog/general/what-is-a-phone-menu - Categories: General Managing customer calls efficiently is crucial for maintaining a professional image and ensuring customer satisfaction. One of the most effective tools businesses use is the phone menu system. Phone menus are widely adopted by businesses of all sizes. Most organizations report improved customer satisfaction, better service quality, and consistent call flow management after implementing IVR systems. This blog explores a phone menu, its various types, and the advanced routing options businesses can implement to enhance customer experience. What is a Phone Menu? A phone menu, also known as a call menu, is an automated system that allows callers to interact with a business using their phone's keypad or voice commands. It acts as a virtual receptionist, guiding callers through a series of options to help them reach the appropriate department or resource. By leveraging a phone menu system, businesses can reduce operational costs, improve call-handling efficiency, and deliver a seamless experience for their customers. Types of Phone Menu Systems Phone menu systems come in various forms, each suited for specific business needs. Understanding these types can help businesses choose the best system for their requirements. 1. Single-Level Call Menu A single-level call menu is the simplest type of phone menu system. It offers a straightforward list of options, such as "Press 1 for Sales, Press 2 for Support. " This setup works well for small businesses with limited departments or services. 2. Multi-Level Phone Menu A multi-level phone menu expands on the single-level system by introducing submenus. For example, selecting... --- ### On-Target Earnings (OTE): Definition, Calculation & Benefits > Discover On-Target Earnings (OTE): how it’s calculated, its benefits, and how it motivates performance and aligns compensation with business goals. - Published: 2025-01-16 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/ai/on-target-earnings - Categories: AI In performance-driven industries, especially sales, employees are often motivated by a compensation structure that ties a significant portion of their pay to achieving specific goals. This structure is known as on-target earnings (OTE), and it plays a crucial role in setting expectations for both employers and employees. In this article, we’ll explore what on-target earnings (OTE) means, how it’s calculated, and why it benefits both the individual and the organization. What Is On-Target Earnings (OTE)? On-target earnings (OTE) is a compensation model commonly used in sales and performance-driven roles. It combines two main components: a base salary and a variable component, typically performance-based bonuses, commissions, or incentives. The on target earnings definition helps employers set clear expectations for their employees, aligning their compensation with performance outcomes. For example, a salesperson with a total on-target earnings target of $135,000 would earn this amount if they meet or exceed their sales targets. This target compensation is usually divided into a guaranteed base salary and the variable part tied to performance. The concept of on-target earnings (OTE) is not just about motivating employees. It’s also about creating a performance-oriented culture where success is recognized and rewarded. Benefits of On-Target Earnings The introduction of an on-target earnings (OTE) compensation structure can offer multiple advantages for both employees and employers. Below are some of the key benefits: 1. Motivates Employee Performance When employees’ pay is directly tied to performance, they are more likely to be motivated to hit and exceed their goals. On target earnings... --- ### How AI Sales Reps & WhatsApp Can 3X Sales in 30 Days  > Boost sales by 3X in 30 days with AI sales reps & WhatsApp. Learn proven strategies to increase lead conversions and sales efficiency. Read now!" - Published: 2025-01-15 - Modified: 2025-02-20 - URL: https://callhippo.com/blog/general/increase-sales-with-ai-sales-reps-and-whatsapp - Categories: General The way we do business has completely changed over the past few years. If you're still sticking to old-school sales methods, you could be leaving big opportunities on the table. Did you know businesses using AI sales automation are seeing a 25% boost in lead conversions and a 35% jump in sales efficiency? It’s a game-changer! But what if you could boost your sales growth by 3x in just 30 days? Sounds impossible? Not with AI-powered sales tools and WhatsApp marketing automation. By combining AI chatbots, smart sales assistants, and WhatsApp API integration, companies are now scaling their sales processes faster than ever. In this article, we'll explore how these innovative technologies work together to drive sales growth. What Are AI Sales Reps? AI sales reps are AI-driven technologies, like AI-powered sales tools and AI chatbots for sales, designed to automate and optimize the sales process. These tools are capable of handling everything from initial customer inquiries to scheduling follow-ups and closing deals. AI sales reps can work 24/7 without any downtime. Benefits of AI Sales Automation 24/7 Availability: AI-powered systems work round the clock, ensuring your business never misses an opportunity. Scalability: AI can handle thousands of interactions simultaneously, something that would be impossible for a human team. Data-Driven Decisions: With AI, you’re not just guessing which leads are likely to convert; you’re using hard data to make informed decisions. Personalization at Scale: AI can tailor messages to individual prospects, creating a more personalized sales experience for each lead.... --- ### Power Dialer vs. Predictive Dialer: Which is Right for Your Business? > Know key differences, similarities, and use cases of power dialers vs predictive dialers. Learn which dialer suits your business needs and implement it now! - Published: 2025-01-14 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/general/power-dialer-vs-predictive-dialer - Categories: General The success of businesses depends heavily on outbound calling, especially in sectors like customer service, telemarketing, and sales. Power dialers and predictive dialers are two common options for optimizing outbound call operations. They meet unique business purposes, even though they both aim to increase efficiency. Making the right choice may have a significant influence on the overall performance of your company and the productivity of your workforce. This blog, backed by insights from industry experts, helps you make an informed decision about selecting the right dialer for your company's needs. Similarities In Power Dialer And Predictive Dialer Predictive and power dialers have features designed to increase agent productivity and simplify call operations. Some of the similarities are listed below: 1. Outbound Call Automation Both predictive and power dialers automate outbound dialing. The program manages calling rather than manually inputting phone numbers, reducing mistakes, saving time, and freeing agents to focus on talking with prospects rather than doing tedious chores. 2. Integration of CRM These dialers seamlessly integrate with CRM systems, logging and making available all client information, call logs, and conversation histories. This guarantees consistency in follow-ups and enables agents to provide individualized customer experiences. 3. Comprehensive Analytics Both dialers offer comprehensive statistics and data, including call connection rates, agent productivity, and call duration. Managers can apply these analytics to identify problem areas and adjust their tactics for improved outcomes. 4. Customer Engagement Improvement Both dialers contribute to the development of better client connections by automating administrative activities and freeing... --- ### 52927 Short Code: A Complete Guide > Know everything about the 52927 short code—how it works, its benefits, compliance guidelines, and much more to enhance business communication and engagement. - Published: 2025-01-13 - Modified: 2025-03-11 - URL: https://callhippo.com/blog/general/52927-short-code - Categories: General Effective communication is key to building strong relationships with clients. Whether sending important data, timely offers, or reminders, businesses need a reliable means to reach their audience. One solution is the 52927 short code, which offers a high-engagement, effective platform for direct communication via SMS. Unlike traditional communications, 52927 text messages enable businesses to send personalized messages that are more likely to be read and responded. This blog will walk you through everything you need to know about the 52927 short code—how it works, its benefits, and much more. Let’s start. What Is The 52927 Short Code? The 52927 short code is a five-digit number used by organizations to send and receive text messages. In contrast to regular phone numbers, short codes are made specifically for automated, high-volume messaging. This short code is often associated with customer notifications, marketing initiatives, and two-way communication, giving companies a reliable means to engage with their target market. Customers view short codes like 52927 as authentic and official, which promotes trust and guarantees high engagement rates. How Does the 52927 Short Code Work? The 52927 short code operates through a dedicated SMS gateway, allowing businesses to send high volumes of messages quickly. Here's how it works: Step 1: Message Creation: Businesses create audience-specific, customized messaging. Step 2: Integration with SMS Gateway: These messages are sent through an SMS platform connected to the 52927 short code. Step 3: Delivery: The gateway ensures that the text message from 52927 reaches its receivers accurately and reliably. Step... --- ### What Is an IVR Number and How Does It Work? > Learn how an IVR number improves customer experience & efficiency. Know key features and steps to implement IVR for your business today! - Published: 2025-01-10 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/what-is-an-ivr-number - Categories: General Consumers have higher expectations than ever before, so companies cannot afford to let ineffective communication hinder their growth. Misrouted calls, disconnected customer experiences, and lengthy hold times irritate customers and hurt a business's bottom line. Brands that invest in modern technologies, like Interactive Voice Response (IVR), can significantly improve operational efficiency and customer satisfaction. The IVR market is expected to reach USD 11. 53 billion by 2037. This rapid market growth reflects the increased reliance on IVR systems across industries like e-commerce, healthcare, and finance, showing how integral this technology is in modern business communication. In this blog, we’ll explore the significance of an IVR number and why your business needs one. What Is An IVR Number? IVR numbers are automated phone systems that handle incoming calls and direct them to the right person or department. By directing clients through a menu of options, it serves as a virtual receptionist, which helps companies manage high call volumes. Companies frequently use IVR systems to lower operating expenses, improve customer service, and offer round-the-clock accessibility. By enabling these systems, businesses ensure that every customer interaction is managed efficiently and that their communication flow remains uninterrupted, even in high-demand situations. How Does An IVR Number Work? Customers who dial an IVR-enabled number are greeted with an automated voice prompt or a pre-recorded message. The caller can choose from a variety of options displayed by the system by either voicing their selection or entering digits on their keypad. Based on the input, the IVR... --- ### What is Hosted IVR? How It Works, Benefits And Top Providers > Top-hosted IVR solutions streamline customer calls, improve efficiency, and reduce costs. Explore the best providers to enhance your business communication. - Published: 2025-01-08 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/hosted-ivr - Categories: General When was the last time you called a business and navigated through a menu to get the help you needed? That was likely IVR (Interactive Voice Response) at work—an essential tool for managing calls efficiently. However, traditional IVR systems can be costly, hardware-heavy, and rigid. Enter Hosted IVR, a cloud-based innovation that delivers all the benefits of IVR without the hassle of on-premise infrastructure. Flexible hosted IVR solutions empower businesses to provide smarter call handling and 24/7 self-service. In this blog, we'll explore what hosted IVR is, helping you choose the best fit for your organization. What is Hosted IVR? Hosted IVR (Interactive Voice Response) is a cloud-based system that automatically helps businesses manage customer calls. Instead of expensive hardware, hosted IVR works through a service provider’s infrastructure. It allows businesses to handle large call volumes, route calls to the right departments, and provide 24/7 support without high costs. With hosted IVR, you can offer far better customer service and scale up as your business grows and expands. Unlike traditional systems hosted on physical servers, a hosted IVR operates on a service provider’s infrastructure, helping businesses build advanced capabilities without the need for expensive hardware or in-house maintenance. These hosted interactive voice response systems are designed for the betterment of the customers and for better scalability to meet the growing business demands. How Does Hosted IVR Work? Hosted IVR solutions use cloud-based technology to make communication between businesses and their customers easy and automated. When a customer calls, the system’s... --- ### Conversational AI in Insurance: Benefits, Use Cases & More > Explore how conversational AI is revolutionizing the insurance industry by enhancing customer experience, streamlining operations, and driving innovation. - Published: 2025-01-06 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/ai/conversational-ai-in-insurance - Categories: AI The insurance industry has undergone a digital transformation, with conversational AI in insurance emerging as a key enabler of innovation and efficiency. From improving customer engagement to streamlining operations, conversational AI is reshaping how insurers operate in today's competitive market. This blog will show how conversational AI can be implemented in the insurance industry and its benefits. What is Conversational AI? Conversational AI refers to technologies that enable machines to interact with humans in a natural, conversational manner. These systems utilize natural language processing (NLP), machine learning, and artificial intelligence to understand, process, and respond to human inputs. In the insurance sector, conversational AI solutions are implemented through chatbots, voice assistants, and virtual agents to provide instant support, handle complex queries, and drive business outcomes. Benefits of Conversational AI in the Insurance Sector The adoption of conversational AI is transforming the insurance industry by streamlining operations and enhancing customer interactions. These AI-driven solutions provide a competitive edge, enabling insurers to deliver faster, more personalized services while reducing costs. 1. Enhanced Customer Experience with 24/7 Support Conversational AI for insurance allows companies to provide uninterrupted, round-the-clock support to their customers. Policyholders can access information about their coverage, file claims, or get answers to frequently asked questions anytime, anywhere. This leads to higher customer satisfaction and fosters trust between insurers and their clients. 2. Reduced Operational Costs and Increased Efficiency One of the primary advantages of insurance conversational AI is its ability to automate repetitive tasks, such as answering policy-related queries or... --- ### Predictive Dialer Pricing: Key Features and Cost Breakdown > Learn about predictive dialer costs and what affects pricing. Discover top software options and how to choose the best fit for your business. - Published: 2025-01-03 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/general/predictive-dialer-cost - Categories: General Choosing the right predictive dialer software is key for any call center looking to improve efficiency. These tools automate dialing, allowing agents to spend more time talking to customers instead of dialing numbers. In fact, a recent report shows that the global predictive dialer market is expected to grow at a rate of 7. 6% annually from 2023 to 2030. But before you choose one, it's important to understand the costs involved. In this blog, we will break down predictive dialer costs. Later, we will also explore the top predictive dialer software, examining their features and pricing. Understanding Predictive Dialer Pricing Predictive dialers are necessary tools for call centers. It automates outbound calls to connect agents with live prospects more efficiently. However, it's crucial to understand the costs involved to make an informed decision. Types of Predictive Dialer Costs A. One-Time Costs: Software Purchase: Some providers offer a one-time purchase option, which can range from $3,000 to $300,000, depending on features and capacity. Hardware: If opting for on-premise solutions, additional hardware like servers and telephone lines may be necessary, adding several thousand dollars to the initial investment. B. Recurring Costs: Subscription Fees: Many providers offer subscription-based models, with monthly fees per user. For instance, CallHippo's Predictive Dialer starts at $25 per user per month. Usage Charges: Some services charge per minute for outbound calls, typically ranging from $0. 015 to $0. 02 per minute. Additional Charges to Consider Maintenance and Support: Ongoing support and software updates may incur additional fees,... --- ### What Is Outbound IVR? Understanding Automated Calls > Find out how outbound IVR systems streamline communication, increase sales, and improve customer engagement through automation. - Published: 2025-01-02 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/what-is-outbound-ivr - Categories: General Maintaining a relationship with customers is important for success. Outbound IVR systems and other automated solutions have transformed communication and enabled companies to reach their target audience effectively. Outbound IVR systems are becoming an important component of customer engagement initiatives, from tailoring customer encounters to providing notifications. This blog explores the inner workings, applications, benefits, and key considerations for choosing an outbound IVR system, helping businesses optimize their outreach and customer experience. What Is Outbound IVR? Outbound IVR refers to an automated system that makes outgoing calls to clients or potential clients. In contrast to incoming IVR, which waits for customers to call a company, outbound calls actively contact customers to deliver messages, administer surveys, or collect feedback. For example, consider a healthcare provider reminding patients about upcoming appointments. The patient is automatically called, given the information through a recorded message, and given the option to confirm or postpone using the keypad. By using this proactive communication strategy, businesses can retain engagement while maximizing their resources. How Outbound IVR Works? The goal of outbound IVR systems is to automate the process of making calls and providing dynamic or pre-recorded messages. Without requiring physical interaction, these systems let companies communicate with a huge number of clients at once, offering important details or collecting feedback. 1. Initiating the Call The process starts when the system automatically calls a preloaded list of contacts, whether from a spreadsheet, CRM database, or other data sources. Depending on the size of the campaign or notification, the... --- ### Conversational AI in Retail: Use Cases, Benefits & Way Ahead > Explore how Conversational AI is transforming retail with smarter customer engagement, personalized shopping, reduced costs, 24/7 support, and future trends. - Published: 2024-12-27 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/ai/conversational-ai-in-retail - Categories: AI Technology's quick development is causing an unexpected change in the retail sector. One of the most groundbreaking innovations is Conversational AI in retail. By enabling real-time, human-like interactions, conversational AI has transformed how retailers engage with customers. This blog explores why conversational AI is revolutionizing the retail landscape, its benefits, practical use cases, and a glimpse into its future potential. Why Conversational AI is Transforming Retail Conversational AI in retail plays a transformative role by bridging the gap between traditional customer service methods and modern consumer demands. It empowers retailers to deliver smarter, more engaging, and efficient customer experiences. The growing need for smarter customer engagement tools Shoppers today expect more—they want quick, effortless, and personalized experiences across all platforms. Traditional tools struggle to meet these demands, leading to lost opportunities. Conversational AI steps in as a smarter solution, helping retailers engage better, respond faster, and create a consistent customer journey while saving time and resources. Benefits of Conversational AI in Retail From improving efficiency to providing personalized experiences, it helps retailers stay competitive in an increasingly digital world. Let’s explore how conversational AI in retail delivers measurable benefits that enhance both operations and customer satisfaction. 1. Reduced Operational Costs Conversational AI streamlines operations by automating repetitive tasks like answering FAQs, processing order inquiries, and tracking shipments. This reduces the need for large customer support teams, saving retailers significant costs. For example, a chatbot can handle hundreds of inquiries simultaneously, freeing human agents to focus on complex issues. With lower... --- ### 6 Ways to Get a Free US Number in 2025 | Receive Online SMS > Learn how to get USA phone numbers free in 6 effective ways. Check out top providers to get usa phone number. - Published: 2024-12-23 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/how-to-get-us-number-free - Categories: General Whether you’re a business aiming to expand your reach or an individual wishing to stay connected with relatives overseas, having a US virtual phone number can be a valuable asset. In fact, 60% of customers prefer to call a business over the phone, compared to 16% who choose email and 15% who visit the physical location. If you are trying to build a network with people in the US without staying in the country, a US phone number can do the job for you. Let’s look at how to get us number for free. Why Get a Free US Phone Number for Business? A free US phone number can be a game-changer for businesses looking to expand their reach and improve communication. It offers an easy and cost-effective way to establish a local presence in the US, regardless of where your business operates. Here’s why it’s worth considering: Expand Your Market Reach: Build trust with US-based customers by offering a local contact number, making your business appear closer and more accessible. Enhance Customer Support: Provide customers with a direct and convenient way to contact your business without incurring international calling charges. Boost Professionalism: A dedicated business number enhances your brand image and keeps personal and business communications separate. Cost-Effective Solution: Avoid the high costs of setting up a physical office in the US while still maintaining a local presence. Streamlined Communication: Route calls to your existing devices or team members efficiently using VoIP or forwarding features. This simple yet powerful... --- ### Outbound Dialers: What Every Business Should Know > Learn all about outbound dialers, their types, and their importance. Check out the use cases of outbound dialers for different teams. - Published: 2024-12-20 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/general/outbound-dialers - Categories: General Businesses are continuously searching for methods to improve productivity, simplify client contacts, and increase sales in the area of contemporary communication. One tool that has become indispensable for achieving these goals is the outbound dialer. Whether you’re managing a sales team, running a marketing campaign, or following up with customers, outbound dialers can improve the way you connect with your audience. This blog explores everything you need to know about outbound dialers, their types, benefits, use cases, and implementation strategies. What Are Outbound Dialers? An outbound dialer is a software system designed to automate the process of making outgoing calls. These tools eliminate the need for manual dialing, allowing agents to focus on meaningful conversations rather than wasting time on repetitive tasks. With features like automated call routing, real-time monitoring, and campaign tracking, outbound dialers are essential for any business looking to improve contact rates and maximize productivity. Types of Outbound Dialers Different types of outbound dialers cater to various business needs. Understanding these types can help you choose the right solution for your organization. 1. Predictive Dialers Predictive dialers use algorithms to automatically dial multiple numbers at once, predicting when an agent will be free to take the next call. By doing this, they reduce idle time for agents and increase overall productivity. This type of system is ideal for large-scale operations with a high call volume, as it helps optimize outbound call campaigns and ensures that calls are connected when agents are available, improving efficiency and performance. An... --- ### How to Change Voice During Call? > Learn how to change voice during a call to build trust among your customers. Explore the best voice changing apps for effective communication. - Published: 2024-12-19 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/how-to-change-voice-during-call - Categories: General Changing your voice during a phone call has become popular for entertainment, pranks, and even professional purposes. Thanks to advanced technology, various tools and methods can modify your voice in real-time. Whether you want to use a voice changer for phone calls or explore creative non-digital techniques, this guide has you covered. Let’s explore the methods and tools to help you change your voice during calls. How to Change Voice During a Phone Call? Changing your voice on a call can be achieved using digital apps, PC software, or even simple tricks. Depending on your needs, you can choose from a variety of tools and techniques. Here are the main methods: 1. Using a Voice-changing App A voice changer app during call is the easiest and most effective way to modify your voice instantly. These apps allow you to transform your voice in real-time by applying various effects such as robotic, deep, or high-pitched tones. Most of these apps are compatible with both iPhone and Android devices. Each of the apps offers unique features, making them versatile for both casual users and professionals. Whether it’s for fun or privacy, a voice changer on call can be an excellent choice. 2. Trying Text-to-speech Software Text-to-speech tools are an alternative way to modify your voice. You can type out messages, and the software will speak them in a different tone or accent. While this isn’t a voice changer for phone calls, it’s a creative option for specific scenarios where voice disguise is... --- ### How to Tell if Someone Blocked Your Number? > Wondering how to tell if someone blocked your number? Learn the signs, from call behavior to message, to figure out if you have been blocked. - Published: 2024-12-17 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/general/how-to-know-if-someone-blocked-your-number - Categories: General Has it ever crossed your mind that someone might have blocked your number? It can be frustrating not knowing for sure, especially when your calls or texts aren’t getting through. There are several subtle clues to look out for when checking for blocked numbers, like call behavior and message delivery issues. In this blog, I will walk you through how to recognize these signs and explain what they mean, so you can get clarity on the situation. How to Know if Someone Blocked Your Number on iPhone? If you are trying to figure out whether someone has blocked your number on an iPhone, there are a few signs to look out for. While there's no explicit notification of being blocked, the following methods can help you determine the likelihood: 1. Voicemail When you call someone who has blocked your number, your call typically rings only once before being diverted to voicemail. If this happens consistently, it might be a sign of being blocked. Also, on occasion, your calls may go directly to voicemail without ringing. Ensure the recipient’s phone isn't simply turned off or in "Do Not Disturb" mode to rule out other possibilities. 2. Text Messages Sending a text through iMessage might provide a clue. If the message shows a "Delivered" or "Read" status (with blue bubble), your number likely isn’t blocked. However, if no status appears for iMessages or your texts revert to SMS (green bubble) consistently, you might be blocked. While rare, some users report error messages... --- ### What Are Call Drops? Top Reasons & How to Fix Them > Learn how to fix dropped calls on Android, iPhone, and major carriers like AT&T, T-Mobile, and Verizon. Improve call quality with simple troubleshooting tips. - Published: 2024-12-16 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/call-drops - Categories: call center, General The frustration of experiencing frequent call drops is something many of us can relate to. Whether you're in the middle of an important conversation or catching up with loved ones, dropped calls can disrupt communication and cause inconvenience. In this blog, we’ll look into why does your phone keep dropping calls and explore solutions to fix this issue. What is a Dropped Call? A dropped call occurs when a phone call unexpectedly disconnects before either party ends the call. It can be a result of various factors, ranging from network issues to hardware or software malfunctions in your device. Dropped calls can happen on any device, whether you're using an iPhone, Android phone, or even a landline connected through a cloud system. Top Reasons Why Your Phone Keeps Dropping Calls Experiencing frequent call drops can be frustrating, especially when you don't know the root cause. Understanding the factors behind this issue is crucial to finding the right solutions and ensuring seamless communication. 1. Poor Network Coverage When your phone struggles to maintain a connection to the nearest cell tower, it often results in dropped calls. This is especially common in rural areas, underground spaces, or places far from cell towers. How to identify: Check your phone’s signal bar; if it’s consistently low, poor coverage might be the issue. Quick fix: Move to a location with better signal strength or use a signal booster. 2. Physical Obstacles Signal strength can be significantly weakened by physical barriers like walls, buildings, mountains, or... --- ### SDR KPIs: Key Metrics You Need to Track for Sales Growth > Key SDR KPIs to track performance, drive growth, and optimize success. Learn essential metrics for better lead generation and higher conversion rates. - Published: 2024-12-13 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/ai/sdr-kpis - Categories: AI Sales Development Representatives (SDRs) play a pivotal role in building a strong sales pipeline. However, tracking their performance requires more than just intuition; it calls for data-driven insights. This is where SDR KPIs (Key Performance Indicators) come into play. By focusing on the right metrics, businesses can ensure their SDR teams are driving meaningful results, boosting lead generation, and contributing to overall sales success. In this blog, we will explore what SDR KPIs are, why they are essential for sales development success, and how they impact crucial aspects like pipeline health and team productivity. Let’s dive in. What Are SDR KPIs? Sales Development Representatives (SDRs) bridge the gap between marketing efforts and the closing sales team. To measure their performance effectively, SDR KPIs (Key Performance Indicators) come into play. These are quantifiable metrics that evaluate an SDR’s effectiveness in driving sales pipeline growth and ensuring a steady stream of qualified leads. Common SDR metrics include the number of outbound calls, emails sent, meetings scheduled, and leads qualified. These metrics provide a clear view of an SDR’s contributions and areas for improvement. While outbound SDR metrics focus on cold outreach efforts, inbound SDR metrics emphasize lead response time and conversion rates. Both are critical for maintaining a balanced and healthy sales funnel. Why Are KPIs Critical for Sales Development Success? Setting and tracking KPIs for SDRs is essential for maintaining alignment between sales and marketing objectives. These metrics are not just numbers; they’re the foundation for continuous improvement and strategic decision-making.... --- ### 15 Reasons Why Your Text Message Didn’t Get Delivered > Struggling with undelivered messages? Learn 15 common reasons why your texts aren’t sending. Also, know the simple fixes to get your messages delivered again. - Published: 2024-12-12 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/why-text-messages-not-delivered - Categories: General If you have ever wondered, "Why aren't my messages sending? " you are not alone. A recent study revealed that over 60% of mobile phone users in the United States have experienced problems with SMS or text message delivery at least once. This frustration can arise from a variety of reasons, such as poor network signals, incorrect recipient numbers, or even SIM card problems. From troubleshooting basic connectivity issues to checking whether your number is blocked, there are multiple ways to get your messages delivered. In this guide, I will walk you through the 15 most common reasons why your text messages might not be sent and how to fix them? . 15 Reasons Why Your Text Was Not Sent Here are the 15 most common reasons why your text messages aren't sending or delivering. Learn how issues like weak signals, wrong numbers, or network errors could be affecting your messages. Also, learn the tricks to address them. 1. Poor Network Signal One of the most common reasons your text messages aren't sending is a weak or unstable network signal. If your phone is in an area with poor coverage or behind obstacles like thick walls, the signal may be too weak to transmit a message. This can lead to delays or complete failure to send. To resolve this, move to an area with better reception or wait until the signal improves. If you're in a remote location, check if your network provider is experiencing an outage? . 2. Incorrect... --- ### Your Call Has Been Forwarded: What It Means? > Learn what “Your call has been forwarded” means, its causes, and how to respond. A complete guide to voicemail and call-forwarding scenarios. - Published: 2024-12-10 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/your-call-has-been-forwarded - Categories: General Have you ever made a call only to hear the automated message, “Your call has been forwarded to voicemail” or something similar? It can be puzzling or even frustrating, especially if you’re unsure why your call wasn’t answered. In this blog, we’ll demystify these messages, explore their meanings, and guide you on what to do next. What Does “Your Call Has Been Forwarded to Voicemail” Mean? When you hear the message “Your call has been forwarded to voicemail”, it typically means that the recipient's phone is unavailable to take the call. Here are some common scenarios: The recipient is busy: They might be on another call or have manually declined your call. The phone is off: If the phone is powered down or in airplane mode, the call will go directly to voicemail. Network issues: Poor reception or a lack of network coverage can also forward calls to voicemail. Do Not Disturb mode: On devices like iPhones or Androids, this feature sends calls straight to voicemail without ringing. If you hear “Your call has been forwarded to voicemail iPhone,” it’s likely the recipient’s iPhone settings or status triggered the message. What Does “Your Call Has Been Forwarded to an Automatic Voice Message System” Mean? The message “Your call has been forwarded to an automatic voice message system” is slightly different from other voicemail-related messages, as it specifically highlights that the call is being routed to an automated system. Here’s what it generally implies: 1. Default Carrier Voicemail System This message... --- ### Key Differences Between Inbound vs Outbound Calls > Understand the key differences between inbound vs outbound calls, including their purposes, & how they impact customer communication strategies. - Published: 2024-12-07 - Modified: 2025-01-10 - URL: https://callhippo.com/blog/general/inbound-vs-outbound-calls - Categories: General Imagine a growing business struggling to handle customer interactions efficiently. Incoming calls from customers remain unanswered while the team scrambles to reach out to potential leads. The result? Missed opportunities, dissatisfied customers, and lost revenue. Understanding the difference between inbound and outbound calls is the first step toward creating an effective communication strategy for businesses. By knowing what each type of call entails and how it aligns with your goals, you can streamline operations and build stronger customer relationships. In this blog, you will learn the key differences between inbound and outbound calls and it can impact your business. Key Differences Between Inbound vs Outbound Calls Below is a detailed comparison to help you understand the difference between inbound and outbound calls The Importance of Inbound Calls Inbound calls are incredibly important for businesses because they allow customers to connect directly with you when they need help or have questions. Whether it’s about a product, service, or a problem they’re facing, these calls are your chance to show customers that you’re there for them. When handled well, inbound calls create a positive experience that builds trust and loyalty. A happy customer is more likely to stick around and even recommend your business to others, making these interactions a key part of customer satisfaction. These calls also give businesses valuable insights into what customers want or where they might be struggling. Recent research reveals that 90% of customers consider an 'immediate' response crucial when seeking assistance with a customer service inquiry.... --- ### Outbound Sales Automation: Tips, Tools & Process > Discover the top outbound sales automation tools, featuring AI-powered outreach, lead generation, and seamless integrations for boosting sales efficiency. - Published: 2024-12-06 - Modified: 2025-02-27 - URL: https://callhippo.com/blog/general/outbound-sales-automation - Categories: AI, General Outbound sales is a crucial strategy for proactively reaching potential customers. However, traditional outbound processes can be time-consuming and inefficient, with manual tasks often slowing down sales teams. That’s where outbound sales automation comes in—a transformative approach that leverages technology to streamline repetitive outbound tasks. In this blog, we’ll explore what outbound sales automation entails, its benefits, and how it can supercharge your sales efforts. From understanding the key tools to implementing proven strategies, we’ll guide you through everything you need to know to optimize your sales process. What is Outbound Sales Automation? Outbound sales automation refers to using technology and software tools to streamline and optimize the process of reaching out to potential customers proactively. This approach automates repetitive tasks such as prospecting, lead generation, cold emailing, and follow-ups, enabling sales teams to focus on building relationships and closing deals. By leveraging features like personalized messaging, lead scoring, and data-driven insights, outbound sales automation helps businesses target the right prospects at the right time. It enhances efficiency, reduces manual effort, and ensures a consistent and scalable sales outreach strategy, ultimately driving higher conversion rates and revenue growth. Top Outbound Sales Automation Tools in 2024 The top outbound sales automation tools in 2024 empower sales teams to streamline prospecting, outreach, and follow-ups efficiently and precisely. These tools offer features like AI-driven lead scoring, personalized email campaigns, and multi-channel engagement to boost conversion rates. Below is a quick comparison table before we explore the tools in detail. Lead Generation Tools Lead... --- ### How to Remove My Number From Private Number? > Learn how to remove "Private Number" from your Android, iPhone and Samsung with simple steps. Make your number visible again and avoid privacy settings from hiding it. - Published: 2024-12-04 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/general/how-to-remove-my-number-from-private-number - Categories: General When you are making calls from your Android, iPhone, or any other smartphone, sometimes your number might show up as a "Private Number. " This can be frustrating, especially if you want your contacts to see your number. More to that, about 40% of calls are often flagged as spam or private, making it even more important to manage your caller ID settings. In this guide, I will walk you through simple steps on how to remove private numbers from your phone on Android, iPhone, and other devices like Samsung, Infinix, and Itel. I will also cover third-party apps like Hiya, Truecaller, and TrapCall that can help you manage caller ID settings. How to Remove Private Number on Android? To remove “Private Number” when calling from your Android device, you need to adjust your Caller ID settings. Here are the simple steps: Step 1: Launch the app you use to make calls. Step 2: Tap the three-dot menu in the top-right corner and select "Settings" or go directly to "Call Settings" (depending on your device). Step 3: If you have dual SIMs, pick the one you use to make calls. Step 4: Under "Additional Settings," select "Caller ID. " You’ll see three options: Network Default: Let your carrier decide. Hide Number: Shows “Private Number” to recipients. Show Number: Displays your number to others. Choose this option. Changes should take effect immediately, but it’s a good idea to test by calling a friend to confirm your number appears correctly. Source: Legit.... --- ### How To Check Call History Of Any Number Online? > Struggling to check call history of any number? Learn step-by-step how to view call logs on Android, iPhone, and with third-party apps easily and securely. - Published: 2024-12-03 - Modified: 2025-06-05 - URL: https://callhippo.com/blog/general/how-to-check-call-history-of-any-number - Categories: General You might be curious about how to check the call history of any number. It’s easier than you think! Whether you’re tracking missed calls, verifying activity, or identifying unknown numbers, there are plenty of methods at your disposal. From your phone’s built-in features to third-party apps and even your network provider, there are plenty of ways to get the call history you need. This guide will show you exactly how to do it, step by step. Let’s dive in! Steps to Check Call History of Any Number on Android Android has made it simpler to look up a number's call history. It has an integrated function for reviewing call detail records, which include all incoming and outgoing calls to or from a particular number. Simply follow the steps given below to be sure: Step 1: Open the Dialer App: Access your phone's dialer or call log application. Step 2: Select Call History: Tap the "Call History" or "Recents" tab. Step 3: View Details: Click on individual calls for additional details such as duration and time. Step 4: Use Google Account Sync: For backup or extended history, log in to the device’s Google account and access call history under Google’s services. Steps to Check Call History of Any Number on iPhone iPhones have a built-in feature to access call logs. Here’s how you can retrieve call history: Step 1: Open the mobile app. Step 2: Press the recent menu button. Step 3: For more details, click the "i" icon next to... --- ### 877 Area Code: Everything You Need To Know > Explore the detailed guide to the 877 area code. Discover its locations and usage with CallHippo. Your one-stop resource for 877 area code information is here! - Published: 2024-12-03 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/877-area-code - Categories: General Are you getting calls from the 877 area code and thinking it’s a scam? Why would you not? According to reports, mobile users will lose $58 billion in 2023 in scam calls globally. In today's digital age, where scams and fraudulent activities seem to lurk around every virtual corner, it's essential to be cautious. But not every area code is deceptive. As a distinctive identifier for a specific region, the 877 area code plays a crucial role in shaping our communication world. Let’s learn more about the 887 area code. What Is An 877 Area Code? The 877 area code is a toll free telephone area code. Toll free area codes, like 877, are used for worldwide business or service numbers where the call recipient (often a company or organization) pays for the incoming calls rather than the caller. Customers and clients can communicate easily without paying long-distance charges. Businesses often select 877 area code location toll free numbers to boost their professional image, provide customer service lines, and make their long distance calls easy. These numbers are well-known and reliable as a marketing tool to entice potential clients to contact them. An 877 toll free number can help you increase your customer base and improve communication, whether you run a small business or a large corporation. It provides excellent customer service and offers a cost-effective avenue for requests, orders, and support. Where Is Area Code 877 Located? The 877 area code is not associated with a specific location. Instead,... --- ### Outbound Lead Generation: A Comprehensive Guide > Learn all about outbound lead generation and improve your customer base. Explore the strategies and check out tools for effective outreach. - Published: 2024-11-29 - Modified: 2025-03-28 - URL: https://callhippo.com/blog/ai/outbound-lead-generation - Categories: AI Out of so many lead generation strategies, outbound lead generation is one of the most reliable and proactive ways to grow your business. It involves directly reaching out to potential customers instead of waiting for them to find you through inbound methods like blogs or social media. Whether targeting specific industries or building a scalable sales pipeline, outbound lead generation provides the tools and strategies to connect with prospects efficiently. This comprehensive guide explores what is outbound lead generation, its processes, tools, and strategies, and how businesses can use it to scale in 2024. What is Outbound Lead Generation? Outbound lead generation is a proactive sales approach where businesses initiate contact with potential customers rather than waiting for them to engage. This method often involves reaching out through cold calls, emails, social media, or other direct communication methods to identify and nurture outbound leads. Unlike inbound methods that rely on content to attract leads, outbound ensures you’re consistently taking action to find new prospects. Outbound strategies are an integral part of your organization because they allow businesses to: How Does Outbound Lead Generation Work? Outbound lead generation revolves around identifying, engaging, and nurturing leads to convert them into paying customers. It involves proactive strategies like cold calling, email outreach, and social media engagement to initiate conversations with potential clients. By tailoring messages to address specific pain points, businesses can build trust, foster relationships, and guide leads through the sales funnel effectively. Key Components of the Outbound Lead Generation Process The... --- ### How to Call Someone From Computer? | Make Calls from Laptop > Learn how to seamlessly answer phones and call someone from your computer using top tools like CallHippo, making desktop calling simple and efficient. - Published: 2024-11-27 - Modified: 2025-05-13 - URL: https://callhippo.com/blog/virtual-numbers/call-someone-from-computer - Categories: Virtual Numbers With work from home becoming a new normal, the dependency on technology and the internet has been boosted even further. In such a situation, it even becomes tough to make video and audio calls from computers without compromising the quality of the call and limited bandwidth. So how to call someone on a computer? In this article, we will discuss how you can call someone from a computer, the top 5 apps to make a phone call from the computer, and the benefits of computer phone calling. How Does a Phone Call from a Computer Work? To make a phone call from your computer, you’ll need a stable internet connection and a VoIP (Voice over Internet Protocol) service or business phone app. Popular apps like WhatsApp, Skype, and Google Voice allow audio calls, but they may lack key business features such as voicemail or emergency calls. To use these services, ensure your computer has a microphone and speakers or a Bluetooth headset. After signing up for a VoIP service, you’ll typically receive a virtual phone number and can either use a desktop app or a web browser to start making calls. Best Apps To Call Someone From Computer You can use a mirroring app on your computer if you use an Android phone and a laptop with the Microsoft operating system to link your smartphone to your computer. It allows you to access most of your phone features on your PC. However, since the app uses your phone number, you... --- ### Outbound SDR: Key Steps, Best Practices, Metrics, and Tips for Success > Learn the essential steps, & key metrics for outbound SDR success. Get expert tips to make your sales development strategy better. - Published: 2024-11-22 - Modified: 2024-11-29 - URL: https://callhippo.com/blog/general/outbound-sdr - Categories: General Outbound sales development (SDR) plays a notable role in B2B sales strategies by proactively reaching potential customers. Unlike inbound SDRs, who handle incoming leads, outbound SDRs take a more targeted approach, searching for and contacting prospects. However, in 2024, research shows that more than 50% of SDRs are missing their quotas due to outdated methods. In this blog, I will walk you through the different aspects of SDR, including the process and best practices for outbound SDRs. Additionally, I will explain inbound vs. outbound SDRs and provide steps to set up a high-performing SDR outbound team. What Is Outbound Sales? Outbound sales is the process of actively reaching out to potential customers to introduce and sell products or services. Unlike inbound sales, where leads come to you, outbound sales involves outbound SDRs (Sales Development Representatives) proactively engaging prospects through calls, emails, or social media. By targeting specific prospects, businesses can generate new opportunities, expand their customer base, and boost revenue growth effectively. Inbound vs. Outbound SDR Sales Development Representatives (SDRs) play a critical role in generating leads and driving revenue for businesses. However, the approach they use can vary significantly based on whether they focus on inbound or outbound sales strategies. For example, inbound SDRs handle leads that come to your business through marketing efforts like content marketing, SEO, or social media. Their primary task is to engage outbound leads, qualify them, and move them further down the sales funnel. On the other hand, outbound SDRs proactively reach out to... --- ### 10 Best Virtual Phone Number Apps in 2025 > Discover the top 10 virtual phone number apps of 2025! Explore features, pros, and pricing to find the best solution for seamless business communication. - Published: 2024-11-13 - Modified: 2025-05-13 - URL: https://callhippo.com/blog/general/virtual-phone-number-apps - Categories: General Are you looking to keep work and personal calls separate without needing a second phone? A virtual phone number app can be the perfect solution. With a virtual phone number, you can manage business calls from your personal device, allowing customers to reach you anytime, whether you’re working remotely, in the office, or on the go. There are many virtual phone number providers offering free virtual numbers, making it easy and affordable to streamline your business communication. So, if you’re exploring options, let me help you discover the best virtual phone number apps available in 2024. How We Selected These Top 10 Virtual Phone Number Apps? Our team at CallHippo carefully evaluated these virtual phone number apps based on reliability, ease of use, and customer support. We sourced reviews and ratings from trusted platforms like G2, Capterra, and SoftwareSuggest. By combining these ratings with our in-depth analysis of features, pricing, and user feedback, we identified the best options for businesses in 2024. 10 Best Virtual Phone Number Apps There are many virtual phone number apps available in the market and choosing the best one for your business is often challenging. Here’s a closer look at the top 10 virtual phone number apps: 1. CallHippo CallHippo is a leading virtual phone number app that improves business communication with seamless integration and powerful features. Offering tools like call forwarding, voicemail, IVR, and detailed analytics, CallHippo allows businesses to manage calls effectively. Its intuitive interface and advanced call management capabilities ensure improved customer... --- ### AI Cold Calling: The Future of Sales Outreach > Explore how AI cold calling transforms sales with advanced tools and best practices to boost outreach, improve conversions, and drive business growth. - Published: 2024-11-08 - Modified: 2025-03-12 - URL: https://callhippo.com/blog/ai/ai-cold-calling - Categories: AI Cold calling has evolved over the years, adapting to meet modern sales demands and proving its resilience as a powerful tool for business growth. While some view it as challenging, cold calling continues to connect companies with valuable leads across industries. However, traditional cold calling's biggest flaw is its inefficiency; salespeople frequently spend hours on it with little to no success. In fact, just 2% of cold calls often result in an appointment. This is where AI cold calling comes into play. But can AI revolutionize your team’s cold-calling strategy? Yes, it can. Let’s explore the top tools. 6 Best AI Cold Calling Tools AI-driven cold calling can provide businesses with critical insights that help sales teams make better decisions and accurate forecasts. Let’s have a closer look at some of the best AI cold calling software along with their pros, features, and pricing. 1. CallHippo AI Sales Agent CallHippo AI Sales Agent revolutionizes AI cold calling by delivering human-like, data-driven conversations that increase lead engagement. Using machine learning, it intelligently analyzes prospect data to tailor outreach and identify sales-ready leads. This automation saves valuable time for sales teams and increases the chances of meaningful connections, making cold calling more efficient and effective. Key Features Call tracking Intelligent follow-up reminders Customizable call scripts Automated lead qualification AI conversation simulation Sentiment analysis Pricing Contact the sales team for further pricing details. 2. Chorus. ai (by ZoomInfo) Chorus. ai by Zoominfo improves AI cold calling by recording and analyzing sales conversations in... --- ### 10 Smart Ways To Improve Agent Productivity and Efficiency > Boost your call center's performance by improving agent productivity. Discover 10 proven strategies to enhance efficiency and deliver exceptional customer service. - Published: 2024-10-30 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/ai/improve-agent-productivity - Categories: AI, Customer service Is agent productivity really that important for a successful call center? Absolutely! When agents are more productive, they can respond to customer inquiries more quickly and effectively. Companies that regularly monitor agent performance have reported a 20% increase in customer retention and a 15% improvement in agent productivity. Impressive, right? So, what exactly does it take to calculate, measure, and improve agent productivity in a sustainable and impactful way? Let’s dive in and explore the strategies and metrics that can drive impactful results for your call center team. What Does Agent Productivity Mean? Agent productivity in a call center context refers to the efficiency and effectiveness with which customer service agents handle their tasks. A productive agent doesn’t just resolve customer inquiries quickly; they also maintain high-quality interactions that contribute to customer satisfaction. It’s about balancing speed with quality, ensuring that agents can handle a high volume of calls without sacrificing the quality of service. To achieve this balance, it's essential to also improve agent engagement. As engaged agents are more likely to deliver consistent and effective service, especially during times of high call center overflow. Managing call center overflow effectively helps agents stay focused and productive. By implementing strategies such as automated routing and overflow call handling, businesses can ensure that customer inquiries are addressed promptly. How Do You Measure Call Center Agent Productivity? Measuring call center agent productivity involves analyzing several key performance indicators (KPIs). Here are some of the most relevant metrics to measure agent productivity: 1.... --- ### What is a Digital Worker? Automate Your Workforce to Boost Productivity > Discover what a digital worker is and how it enhances productivity across industries by automating repetitive tasks. Explore key benefits and real-world use cases. - Published: 2024-10-23 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/ai/digital-worker - Categories: AI As businesses face increasing pressure to improve efficiency, the concept of digital workers is gaining traction. Digital workers are being adopted across sectors like finance and healthcare, where they streamline repetitive and mundane tasks. By 2030, analysts predict automation will eliminate 29% of jobs while creating 13% of new roles. Businesses that implement digital workers can boost productivity by offloading repetitive tasks and allowing human employees to focus on more strategic work. In this blog, I will outline practical use cases and the growing importance of digital workers in 2024 and beyond. So let’s get started. What Is a Digital Worker? The term “digital worker” has evolved from its original meaning of a human employee with digital skills to now refer to a category of software robots. Unlike digital employees, these digital workers are designed to work alongside human workers and perform specific tasks and processes efficiently. They take on routine activities and enable human workers to engage in higher-value projects that require critical thinking and innovation. This shift underscores the increasing role of robotic process automation, where digital workers enhance productivity and collaboration within various business functions. What Does a Digital Worker Do? Digital workers improve operational efficiency in organizations by performing various tasks. They manage repetitive functions, including data entry, transaction processing, and report generation, which ensures a smooth workflow. These software robots can also assist with customer support by answering queries and processing requests, often through chatbots or virtual assistants. Additionally, digital workers process large datasets using... --- ### Best Black Friday SaaS Deals This Year > Looking for the best 2025 Black Friday SaaS deals? Check out the complete list of discounts and offers companies are providing this Black Friday. - Published: 2024-10-23 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/black-friday-saas-deals - Categories: General Black Friday 2024 is the ideal opportunity for businesses to invest in advanced SaaS products. With exciting discounts and exclusive SaaS Black Friday deals, you can secure the perfect solution for your business needs while saving a substantial amount. To take full advantage, it's essential to stay updated on the top SaaS products available. This is the perfect time for businesses to migrate to Software as a Service (SaaS). Get ready for Black Friday 2024, where feature-rich and user-friendly SaaS solutions will be available at unbeatable prices. Explore the best SaaS Black Friday deals to maximize value at just a fraction of the original cost. Look Out For These Exciting SaaS Black Friday Deals 2024 It is time to keep an eye out for the latest discounts on SaaS products. With the Black Friday sales coming up soon, make sure to avail valuable promotional offers and invest in the best SaaS products. Here are the best Black Friday SaaS deals that you should not miss this year: 1. Callhippo CallHippo is a top virtual call center solution designed for businesses of all sizes. It offers customized features to enhance customer experiences and boost sales team performance. With seamless integration to over 100 applications, including Shopify, Zapier, Freshdesk, and HubSpot, CallHippo automates call center operations for greater efficiency and streamlined workflows. Black Friday Deal: 20% Annual payment discount 15% Quarterly discount Coupon Code: Reach out to marketing@callhippo. com for your coupon code. Validity: Till December 6th, 2024! 2. ControlHippo ControlHippo is... --- ### How To Call Florida, United States? > Learn how to call Florida, US, with this simple guide. Find the correct country code, area codes, and best times to call from different time zones. - Published: 2024-10-22 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/call-florida - Categories: General Trying to get in touch with someone in Florida? No worries, it’s a straightforward process! Whether you’re calling from within the U. S. or from another country, it is important to know the proper dialing codes, including the U. S. country code, Florida’s area codes, and local phone numbers. In this blog, we’ll walk you through how to call Florida step-by-step, highlight key area codes, and explain the time zone differences to ensure your call is made at the right time. Here's everything you need to know to make the process simple and efficient. 4 Easy Steps for Calling Florida When calling Florida, you need to know the appropriate country and area codes. Here's a step-by-step breakdown: Step 1: Dial the country code for the United States, which is +1. Step 2: Select the appropriate Florida area codes based on the city you're calling. Step 3: After the area code, dial the seven-digit local phone number. Step 4: If calling a toll-free number, use the 800, 888, or 877 prefix. Let us understand it by an example: If you're calling Orlando, your number will look something like this: +1 407 555 1234 4 Easy Steps For Calling Florida From Abroad To reach Florida phone numbers from outside the U. S. , follow this step-by-step process: Step 1: Dial the international access code depending on your country. (e. g. , U. K. , it’s +44, while in Australia, it’s +61). Step 2: Dial the US code, which is +1, right after... --- ### Top 10 Outbound Call Strategies to Boost Conversions > Improve your outbound call strategy with key tips on timing, scripts, follow-ups, and more to increase conversions and engage prospects effectively. - Published: 2024-10-04 - Modified: 2025-01-07 - URL: https://callhippo.com/blog/general/outbound-call-strategy - Categories: call center, General Outbound calling is an essential business strategy for reaching new customers. It offers direct, personal communication that emails and ads can't match. However, it comes with its challenges. Unsolicited calls often make potential customers cautious, and capturing their attention during a short call can be challenging. Moreover, the success rate is often low - only 2% of cold calls result in a successful sale. This underscores the need for businesses to refine their outbound call strategies to improve effectiveness and boost conversion rates. So, how can you improve your outbound call strategy? Let's begin with the basics. What Is an Outbound Call? An outbound call is when a company initiates a phone call to a customer or prospect, typically for sales, marketing, customer service, or follow-up purposes. It’s a proactive way for businesses to gather customer feedback from and engage potential clients. Outbound calls play a vital role in generating new business leads and fostering ongoing customer relationships. In fact, 57% of C-level executives and 51% of directors prefer being contacted by phone. By reaching and making outbound calls directly, you can personalize their approach, address specific needs, and build stronger connections with your audience, ultimately leading to improved customer satisfaction. 10 Best Outbound Calling Strategies There's no one-size-fits-all outbound contact strategy for success. However, combining these ten tips can significantly boost your conversion rates and enhance your overall successful outbound call strategy. 1. Boost Agent Confidence With the Right Script A well-crafted script enhances agent confidence by offering structured... --- ### What Is A Cloud Contact Center And How Does It Work? > Learn how cloud contact center simplifies customer interactions & improve efficiency. Know about its importance in modern businesses! - Published: 2024-09-30 - Modified: 2024-09-30 - URL: https://callhippo.com/blog/general/cloud-contact-center - Categories: General Cloud contact centers are replacing other platforms as the standard approach for managing multichannel customer interaction. The cloud contact center market is expected to expand from USD 27. 22 billion to USD 87. 10 billion by 2029, with a CAGR of 26. 19%. The scalability of cloud technologies and the growing popularity of cloud services are the main drivers of its rapid expansion. The reduced capital costs and quicker installation periods that cloud models offer contribute to the shift away from traditional on-premises systems. Let’s gain a detailed understanding of the cloud contact center solution and the way it works. What Is A Cloud Contact Center? A cloud contact center is a web-based platform that lets companies manage client communications from a single cloud-hosted interface over a variety of channels, including phone, email, live chat, social media, and more. A cloud-based contact center is run on third-party servers, providing organizations with more flexibility, scalability, and affordability. How Does A Cloud Contact Center Work? All operations of a cloud contact center take place online, and the software is hosted on distant servers under the authority of a third-party provider. PBX (Private Branch Exchange) systems and dedicated servers—which are frequently necessary for traditional contact centers—no longer need to be maintained by organizations using this model. Instead, the service provider takes care of all necessary tasks like call handling, data storage, and software upgrades. Agents can handle client interactions via desktop computers, mobile devices, or tablets from any place with this cloud-based solution... --- ### Call Center Outsourcing: Everything You Need to Know > Explore the benefits, costs, and top providers of call center outsourcing. Learn how outsourcing can enhance customer support, and improve efficiency. - Published: 2024-09-27 - Modified: 2025-02-14 - URL: https://callhippo.com/blog/general/call-center-outsourcing - Categories: call center, callcenter, General Businesses always look for ways to increase productivity and focus on their core skills. A strategy increasingly popular today is call center outsourcing services. Companies can streamline operations and direct resources toward more strategic areas by outsourcing customer service activities to expert third-party suppliers. The call center outsourcing market was valued at $92. 93 billion in 2023 and is set to grow at 9. 1% annually through 2030. Outsourced call center services provide excellent client service while reducing expenses and expanding market reach. Let’s understand call center outsourcing and learn about the top call center outsourcing companies. What Is Contact Center Or Call Center Outsourcing? Call center outsourcing is the process of employing outside service providers to handle client contacts on behalf of a company, including sales, complaints, technical support, and inquiries. The service can be provided via a variety of channels, like social media interactions, emails, live chats, and phone conversations. By using the service provider's experience, infrastructure, and technology, outsourcing call center services enable businesses to guarantee effective customer support without having to keep an internal staff. ompanies that need to scale operations or need specialized customer service talents that might not be easily available internally may find this method especially helpful. Top 10 Call Center Outsourcing Companies In The US To assist you in making an informed choice, I've prepared an in-depth evaluation of the top five-star call centers in outsourcing businesses in the United States. Let's take a look: 1. Helpware Helpware is among the popular... --- ### How to Call Texas, United States? > Learn how to call Texas from abroad. Discover the Texas dialing code and Texas country code for easy international connections. - Published: 2024-09-25 - Modified: 2025-02-18 - URL: https://callhippo.com/blog/general/call-texas - Categories: General Calling Texas, United States, is simple once you know the Texas calling code and dialing code! No matter if you are connecting with friends, family, or business partners, understanding these international calling codes is essential for smooth communication. In this guide, we will walk you through the steps to call Texas. From international dialing formats to local numbers, we will explain all these major aspects! Let's get started! 4 Easy Steps for Calling Texas If you are trying to call someone in Texas, follow these simple steps: Step 1: Start by dialing the US country code, +1, for your call. Step 2: Enter the correct Texas area code, like 214, 512, or 713. Step 3: Dial the seven-digit local number after the area code. Step 4: If calling a toll-free number, use 800, 888, or 877 prefix. By following these steps and using the correct Texas dialing code, your call should go through smoothly! 4 Easy Steps Calling Texas From Abroad To call Texas from abroad, follow these easy steps: 1. Check the Texas Dialing Code The Texas dialing code, or area code, varies depending on the region you are trying to reach. Popular codes include 214 for Dallas, 713 for Houston, and 512 for Austin. Make sure you know the correct area code before dialing. 2. Dial the US Country Code If you are calling from outside the US, you’ll need to start by dialing the country code for the United States, which is +1. This is necessary for... --- ### Leverage AI Customer Insights to Improve Your CX Strategy > Know how AI customer insights improve CX and optimize decision-making for real-time insights and personalized experiences. - Published: 2024-09-23 - Modified: 2025-02-25 - URL: https://callhippo.com/blog/ai/ai-customer-insights - Categories: AI Inadequate customer service costs businesses between $75 billion and $2 trillion annually. Understanding customer behavior and preferences has become increasingly important. AI customer insights can greatly help with this. It enables companies to examine massive amounts of data and generate valuable insights. Using these advanced technologies, organizations can improve consumer experiences, spur growth, and make smart choices. This blog covers the core of AI customer insights, how it affects business expansion, and how CallHippo AI can improve customer insights and operations. What Is AI Customer Insights? AI customer insights refer to the actionable information generated by evaluating customer data using artificial intelligence. This technology analyzes huge amounts of data from several sources, including interactions, transactions, and feedback, to identify patterns, habits, and preferences. AI-driven customer insights utilize advanced machine learning and natural language processing techniques to find useful patterns that offer a greater understanding of client needs and motivations. Businesses can implement these insights to improve client experiences, personalize offerings, and make data-driven choices that promote growth and loyalty. How AI Customer Insights Drive Growth and Enhance Decision-Making? AI for customer insights allows companies to examine vast amounts of data for real-time insights about their customers, allowing them to better target their growth initiatives. Using this information, businesses can stay ahead of changing consumer demands and market trends. Here’s a closer look at how AI consumer insights directly affect growth and insights. 1. Personalize Customer Interactions Businesses can develop an extensive grasp of the unique interests, actions, and emotions of... --- ### 10 Best Customer Experience Platforms in 2025: How to Choose the Right One > Explore the 10 best customer experience platforms in 2025 and learn how to choose the best CXM software for your business with this simple, step-by-step guide. - Published: 2024-09-20 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/customer-experience-platform - Categories: Customer service, General No matter how good your product or service is, a great customer experience is essential for long-term success. A recent study found that 42% of customers are willing to pay extra for an exceptional experience. That's why it's important to invest in a customer experience management platform (CXM platform). In this blog, I will review the top 10 customer experience platforms available today. I will dive into their key features, pros and cons, and pricing. I will also share tips on how to pick the best CXM platform for your needs. What Is a Customer Experience Management Platform? A Customer Experience Management Platform (CXM platform) helps businesses enhance and manage how customers interact with their brand. It gathers and examines feedback, behaviors, and preferences from different sources like websites, social media, and support services. With a CX platform, companies can better understand what customers need, personalize their experiences, and quickly resolve issues, leading to greater satisfaction and loyalty. It also helps simplify communication and ensure that every customer interaction meets their expectations. How to Choose a CXM Platform? As someone experienced in customer experience management, I can tell you that choosing the right CXM platform can make a huge difference in how you engage with your customers. Here are six key factors I recommend considering: 1. Ease of Use Select a CX platform that is easy for both your team and customers to use. A user-friendly interface requires minimal training, allowing your team to start using it effectively right away.... --- ### What Is Digital Customer Service?| Benefits, Types, and Top Platforms > Learn what digital customer service is and why it matters. Explore 7 top platforms to elevate your support game and delight your customers. - Published: 2024-09-18 - Modified: 2025-02-28 - URL: https://callhippo.com/blog/general/digital-customer-service - Categories: General Customers are expecting seamless, responsive, and personalized support across digital channels. 88% of customers consider a company's experience as important as its products or services. This highlights how essential it is for businesses to improve their digital customer support. The consequences of neglecting digital customer service can be severe, with 73% of customers saying they would move to a different company after just one bad experience. Digital customer service platforms offer features to meet these evolving demands and enable companies to provide swift, efficient, and tailored assistance. In this blog, we will dive into the essentials of digital customer service and explore seven leading digital customer service software. What Is Digital Customer Service? Digital customer service involves helping customers through various online channels like social media, instant messaging, email, and chat applications. It also includes self-service options like AI chatbots and knowledge bases. This allows companies to provide support at all hours, quickly answer questions, and offer personalized help to more customers. This helps meet customers where they are and provide assistance through the digital platforms they use daily. Why Brands Need Digital Customer Service Platforms Digital customer service channels are essential for businesses to meet customers where they are. By offering a variety of digital customer service options, companies can cater to different preferences and ensure that customers prefer their support experience over competitors. 1. Unify Multiple Channels Digital customer service platforms integrate various communication channels into a single interface, allowing agents to manage interactions from social media, email,... --- ### Can AI Transcribe Audio? Tools, Benefits, and How to Choose > Looking for AI transcription solutions? Explore benefits, compare top 5 tools, and learn how to choose the right one for your specific requirements. - Published: 2024-09-16 - Modified: 2024-12-20 - URL: https://callhippo.com/blog/ai/can-ai-transcribe-audio - Categories: AI As businesses and individuals increasingly rely on audio recordings for meetings, interviews, and lectures, the need for effective transcription tools has grown. AI transcription technology has emerged as a game-changer, offering solutions that are smarter, faster, and more accurate than traditional methods. Let’s understand how can AI transcribe audio, the best tools, and the benefits of these solutions. What is AI Transcription? AI transcription involves using artificial intelligence algorithms to convert spoken language into written text. Unlike traditional transcription methods, which rely on manual labor, AI transcription leverages machine learning and natural language processing (NLP) to automate the transcription process. It can transcribe audio recordings with impressive speed and accuracy, making it a valuable tool for various applications. AI transcription works by analyzing audio signals, recognizing spoken words, and generating corresponding text. Advanced AI transcription systems can distinguish between different speakers, understand context, and even handle various accents and languages. This makes AI transcription a versatile solution for diverse needs, from business meetings to academic research. Benefits of AI Audio Transcription There are several benefits of AI audio transcription, including real-time insights, cost savings, better compliance, and improved collaboration. Let’s understand in detail. 1. Provides Real-Time Insights AI transcription services deliver immediate value through real-time processing capabilities. This instantaneous conversion of spoken words to text enables swift decision-making. Moreover, teams can quickly scan transcribed content during live meetings, leading to faster response times and more informed choices. It also promotes inclusive communication by making content instantly accessible to deaf or... --- ### How to Call a Blocked Number On iOS and Android? > Learn how to call a blocked number on iOS and Android with our step-by-step guide. Find out how to bypass blocks and connect with anyone. - Published: 2024-09-13 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/general/how-to-call-a-blocked-number - Categories: General, how to call When your call goes straight to voicemail, or you hear a single ring before disconnecting, your number has likely been blocked. With an average of 9 spam calls per user each month, call-blocking features have become essential for privacy. However, when critical business calls are mistakenly blocked, it can hinder communication at the worst times. Whether you're managing business relationships or trying to resolve a time-sensitive issue, being blocked for no reason can be frustrating. Fortunately, there are legitimate ways to work around it and ensure your message gets through. Let's dive in and explore the methods to call a blocked number. 6 Ways To Call a Blocked Number Before we jump into the steps to calling a blocked number, remember to use these methods responsibly and respect others' privacy. If someone has blocked your number, it's important to consider their reasons and whether it's appropriate to continue trying to contact them. That said, here’s how to call a blocked number. 1. Use a Different Phone Number Borrowing a friend's phone or using a landline is one of the simplest ways to reach someone who has blocked your number. Since the block is specific to your phone number, using a different number allows your call to go through. This method is straightforward but may not be suitable for frequent use, as it relies on having access to other phones. 2. Hide Your Caller ID Most modern cell phones allow you to hide your caller ID in the phone settings. When... --- ### Maximize Sales Success with CallHippo + noCRM Integration > Boost your sales with the CallHippo and noCRM integration. Simplify lead management and optimize your sales process for better results and greater success. - Published: 2024-09-12 - Modified: 2025-01-29 - URL: https://callhippo.com/blog/general/maximize-sales-with-callhippo-nocrm-integration - Categories: General To stay competitive in today’s sales landscape, having the right tools is crucial to keeping things running smoothly and increasing productivity. But just using one tool isn’t enough on its own. To really get the most out of your sales process, you need to integrate multiple tools. In this article, we will take a closer look at an integration between CallHippo and noCRM. We will explore the important features of each platform and show you how combining them can significantly benefit your sales team. Benefits of the CallHippo + noCRM Integration Integrating CallHippo with noCRM offers several important benefits that make your sales process more organized while also boosting productivity. 1. Better Call Management The main advantage of this integration is that it makes things work faster. You can handle all your calls right inside noCRM, so you don’t have to keep switching between different apps. This means you can spend more time talking to potential clients and finalizing deals. 2. Accurate Call Logging Another big benefit is improved accuracy. With automatic logging, all call details and recordings are captured and saved correctly. This reduces mistakes and missing information, which helps in making better decisions and achieving more successful results. 3. Simplified Workflow Management The third big advantage is a simpler workflow. With less manual data entry, your team can spend more time on important tasks. This makes everything run more smoothly and lets salespeople focus on talking to potential customers instead of dealing with paperwork. As you can see,... --- ### How To Get An Anonymous Phone Number? [Top 7 Providers] > Concerned about privacy online? Discover how to get an anonymous phone number online for both personal and professional purposes, along with the top 7 providers - Published: 2024-09-11 - Modified: 2025-05-13 - URL: https://callhippo.com/blog/general/anonymous-phone-number - Categories: General Have you ever wondered how to keep your phone number anonymous while making calls or sending texts? With the rise in privacy concerns and the increasing number of scams, acquiring an anonymous phone number is more necessary than ever. 80% of people have expressed concerns about their privacy when using their phones, which makes securing personal information, including phone numbers, essential in today’s digital world. Let us walk through the steps of getting an anonymous mobile number and how you can obtain one from the top providers in the market. What is an Anonymous Phone Number? An anonymous phone number is a secondary phone number that you can use to make and receive calls or send texts without revealing your primary number. It acts as a buffer, protecting your personal information from potential threats such as scams, spam, or identity theft. An anonymous phone number acts as a protective shield, enabling secure communication while protecting your personal identity from prying eyes. These numbers are often used for online transactions, business purposes, or any situation where privacy is a major concern. Recommended Read : 6 Apps to Get Free Numbers for Texts in 2025 Why Is It Important To Get An Anonymous Cell Phone Number? Having an anonymous phone number provides several benefits, especially in today's digital age. Here's why it's important: 1. Protect Your Privacy Whether you're selling something online or signing up for services, an anonymous cell phone number shields your personal information, keeping your real number safe from... --- ### Amazon Connect Pricing: Suitable for Small Business Budgets? > Discover if Amazon Connect pricing model fits small business budgets with a breakdown of costs, features, & alternatives for call center needs - Published: 2024-09-09 - Modified: 2025-02-25 - URL: https://callhippo.com/blog/general/amazon-connect-pricing - Categories: General Have you ever wondered how to improve your customer service without breaking the bank? As a small business, finding the right call center solution can be a challenge. You need a system that not only improves customer interactions but also fits within your budget. This is where Amazon Connect comes in. Amazon’s cloud-based contact center solution promises to streamline customer service while growing your business. But the big question remains: Is Amazon Connect pricing suitable for small businesses? While the pay-as-you-go model may sound appealing, it's crucial to dive deeper to see if it truly meets your financial expectations. Breaking Down Amazon Connect Pricing When implementing Amazon Connect as your call center solution, it's important to understand its pricing model. Amazon Connect operates on a pay-as-you-go basis, meaning you only pay for the services you use. This flexibility can be beneficial for businesses with fluctuating call volumes. However, to avoid unexpected costs, it's crucial to break down the various components that contribute to Amazon Connect's overall pricing. 1. Amazon Connect Voice Service Costs Amazon Connect's voice service costs are primarily divided into two categories: voice service usage charge and communication service costs. Voice Service Charges: These are billed per minute for inbound and outbound calls, with a minimum billing for end customer call duration of 10 seconds. The rates are as follows: Inbound voice call usage cost: $0. 018 per minute Outbound voice call usage cost: $0. 018 per minute For example, if a customer calls a business's Direct Inward... --- ### Top 10 Conversational AI Platforms > Find the list of top conversational AI platforms for 2025. Compare features, pricing, and reviews and find the most suitable solution for your business. - Published: 2024-09-06 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/ai/conversational-ai-platform - Categories: AI Are you tired of waiting on hold for hours just to speak to a customer service rep? Imagine having a virtual assistant that understands your needs, responds instantly, and is available 24/7. That's the power of conversational AI! AI-driven solutions like chatbots and voice assistants are becoming essential tools for improving customer experience. As more companies prioritize automation, global spending on AI is expected to reach $826. 70 billion by 2034. But what exactly is conversational AI, and why should your business care? Rd on to find out the top 10 conversational AI platforms for your business. What is Conversational AI? A conversational AI platform is an advanced system that enables computers to engage in meaningful and natural conversations with humans through voice or text. It uses a blend of artificial intelligence technologies to simulate human-like interactions, allowing users to communicate as they would with another person. Unlike traditional rule-based systems, conversational AI technology adapts and improves over time. This makes it invaluable for businesses seeking to enhance customer engagement, automate support processes, and deliver personalized experiences at scale. Top 10 Conversational AI Platforms Conversational AI software is transforming how businesses engage with their customers, offering smart, automated solutions to enhance communication. With numerous options available, selecting the right platform can be overwhelming. 1. IBM Watson Assistant IBM Watson Assistant is a next-generation conversational AI platform designed to empower organizations to create intelligent virtual agents. With its user-friendly interface, businesses can build generative AI assistants that improve customer experiences across... --- ### 7 Best AI Call Center Software > Discover the top 7 AI call center software of 2025! Explore their features, benefits, and pricing to find the best fit for your business needs. - Published: 2024-09-04 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/ai/ai-call-center-software - Categories: AI AI is now everywhere, and it’s reshaping how we interact with technology. The call center sector is no exception, with numerous AI call center solutions in the market. In fact, 67% of customers prefer self-service options powered by AI, which highlights its growing importance. But how can these tools transform your customer interactions? Let’s explore 7 top AI call center software options for 2024. What is AI Call Center Software? AI call center software is an advanced system designed to handle customer service interactions using artificial intelligence technologies. Unlike traditional call centers, which rely on human agents, AI call center solutions incorporate machine learning and natural language processing (NLP), to assist or replace humans. For example, AI in customer service can manage routine inquiries, automate ticketing processes, and provide personalized responses based on customer behavior and history. As a result, businesses can resolve issues faster, increase customer satisfaction, and cut operational costs. By using AI, contact centers become more efficient, answer questions faster, and provide a better overall experience for customers. 7 Best Call Center AI Software Let’s dive into the 7 best AI call center solutions. We’ll explore their main features, pros & cons, and pricing to help you figure out which one is the best fit for your business. 1. CallHippo CallHippo is an AI call center software that helps improve sales and customer support. It uses advanced AI technology to provide real-time call insights and coaching, making customer interactions more efficient and effective. With AI features like... --- ### VoIP CRM Integration - A Complete Guide > Use VoIP CRM integration to streamline customer management and communication. Learn how CallHippo’s integration boosts efficiency and optimizes workflow. - Published: 2024-09-03 - Modified: 2024-11-29 - URL: https://callhippo.com/blog/general/voip-crm-integration - Categories: General For companies looking to improve client relations and speed communication, VoIP CRM integration has proven to be revolutionary. VoIP and CRM integration offers 300% more conversions, increased global reach, improved access to client data, and 75% in cost savings, among other notable benefits. Businesses can achieve a unified approach to managing customer relationships through the seamless integration of their voice communication tools with their customer data platforms. We’ll now discuss the top VoIP providers that provide strong CRM integration features, along with the benefits that cover the basics of CRM with VoIP. What is VoIP CRM Integration? VoIP CRM integration is the term that describes how CRM software and VoIP systems work together seamlessly. By integrating voice communication data with customer records, this integration helps businesses to manage and optimize their customer management and communication processes. Businesses can better handle client relationships, track interactions, and have real-time access to vital customer information with VoIP integration with CRM. Teams' interactions with customers completely change through this connection, improving customer experiences, service delivery, and workflow efficiency. How Does VoIP CRM Integration Work? VoIP CRM integrations, like those offered by CallHippo, offer improved capabilities that speed operations and enhance customer interactions by synchronizing data between your contact center and CRM solutions through the use of specialized software. Two key things are required to begin using CallHippo's CRM phone system integration: Active Subscriptions: Ensure you have active subscriptions to your selected CRM system and CallHippo. For using the benefits and features of integration, this... --- ### AI VoIP Phone System: Features, Benefits, and Future Trends > Discover how AI VoIP enrich business communication with advanced features. Learn how these smart systems outshine traditional VoIP. - Published: 2024-09-02 - Modified: 2025-02-27 - URL: https://callhippo.com/blog/general/ai-voip - Categories: General Business communication technologies are changing fast, and AI VoIP (Voice over Internet Protocol) systems are leading the way. These systems use artificial intelligence to improve voice quality, handle repetitive tasks automatically, and provide helpful predictions. In this blog, we’ll look at what makes AI phone systems special, how they benefit businesses, and what trends are shaping their future. We hope this information helps you see how AI VoIP could be a great asset for your business. What Is AI VoIP? AI VoIP is a revolutionary technology that combines artificial intelligence (AI) with traditional voice over internet protocol (VoIP) systems. By using smart AI algorithms, AI VoIP can make your phone calls and voice communication much better. For example, AI can recognize voice patterns to block unwanted spam calls and improve call quality by automatically adjusting network settings. It can also provide intelligent virtual assistants to help with tasks like scheduling appointments or taking messages. All in all, this technology offers a more efficient, personalized, and secure communication experience. The Role of AI in VoIP AI-Powered System Artificial Intelligence (AI) is changing how Voice over Internet Protocol (VoIP) works, making communication smoother and smarter. With AI, VoIP systems can handle calls automatically, reducing missed calls and speeding up responses. AI also helps by accurately transcribing conversations and translating languages in real time, which helps overcome communication barriers. Additionally, AI analyzes call data to spot common problems and predict what customers might need. It even directs calls to the right person or... --- ### I Compared 5 AI Virtual Assistants: Discover Their Types, Benefits, and More > I discovered how AI virtual assistants boost productivity and streamline tasks. I explored their key benefits, features, and real-world industry applications. - Published: 2024-08-30 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/ai/ai-virtual-assistant - Categories: AI The rapid advancements in Artificial Intelligence (AI) are transforming the way businesses and individuals operate. One of the most groundbreaking technologies to emerge is the AI virtual assistant. Whether you're looking for an AI-powered virtual assistant to help with daily tasks, manage customer queries, or even provide voice-guided solutions, this technology is becoming indispensable across various sectors. In this blog, we'll delve deep into what an AI virtual assistant is, the benefits it offers, its applications in various industries, and how to choose the right one. We'll also introduce some of the most popular AI virtual assistant apps available today. What is an AI Virtual Assistant? An AI virtual assistant is a software application designed to mimic human interaction and perform tasks based on voice commands or text queries. These assistants use advanced technologies like natural language processing (NLP), machine learning, and deep learning to understand and respond to human requests. A well-designed AI virtual assistant software can automate repetitive tasks, enhance productivity, and provide seamless customer support across multiple industries. 5 Best Conversational AI Virtual Assistants for Businesses Conversational AI virtual assistants streamline communication, automate tasks, and enhance user experience. These tools serve various industries, from support centers to internal teams. Each platform brings unique strengths based on use case and scale. Below are the top five solutions in 2025. 1. CallHippo AI Voice Agent CallHippo AI Voice Agent offers smart voice automation for businesses. It answers customer calls, handles queries, and routes calls efficiently. Designed for 24/7 support,... --- ### Top 10 Business VoIP Services For 2025 > Explore the top 10 Business VoIP services. Learn about their features, pricing, and more. Find the best options to improve communication, and productivity. - Published: 2024-08-28 - Modified: 2025-03-03 - URL: https://callhippo.com/blog/general/business-voip-services - Categories: General Business VoIP services have become the go-to choice for many companies looking to improve their communication. They offer a flexible, cost-effective way to make and receive calls. But with so many different VoIP service providers in the market, it's tough to find the right one for your business. This blog will help you narrow down your choices by highlighting the top 10 business VoIP services available. What Is a Business VoIP Services? Business VoIP service is a technology that lets businesses make phone calls over the internet instead of using traditional phone lines. This service comes with many features and benefits that help improve business communication and teamwork. Some of the main benefits of business VoIP solutions are: Cost Savings: VoIP services often cost less than traditional phone lines, making them an affordable option for businesses. Advanced Features: They come with features like smart call forwarding, power dialer, and shared inbox. Scalability: Business VoIP service providers can easily adjust services to match your company's needs. Additionally, VoIP services can be customized to fit the needs of different businesses. However, to ensure you get the maximum benefits from this solution, it is recommended that you choose only trusted VoIP service providers, such as CallHippo. Top 10 Business VoIP Service Providers Below listed are the top 10 business VoIP service providers: These providers offer a range of features, pricing plans, and customer support options. Let's take a closer look at each one. 1. CallHippo CallHippo is one of the top business VoIP... --- ### Top VoIP Reviews from Real Users for 2025 > The most recent assessments & VoIP reviews from genuine users. Don't just believe what the provider says. Check these in-depth evaluations - Published: 2024-08-26 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/voip-reviews - Categories: General VoIP (Voice over Internet Protocol) has revolutionized the way businesses and individuals communicate, offering flexible and cost-effective phone systems over the Internet. In fact, experts projected that the VoIP market will expand to $236. 25 billion by 2028. However, with so many VoIP providers on the market, choosing the right one can be daunting. Reading user reviews can provide invaluable insights, but it’s essential to approach them with a critical eye. In this guide, we’ve compiled genuine VoIP reviews from real users to help you make an informed decision about the best VoIP services. So let’s get started. Things to Look For While Reading VoIP Phone System Reviews When reading VoIP service reviews, there are various things to consider. Let us discuss them one by one in detail: Ease of Setup: A VoIP service should be easy to install and configure, whether you're a small business or a large enterprise. Call Quality: Clear, reliable call quality is essential for smooth communication. Pay attention to the VoIP reviews that discuss call clarity and any potential issues with dropped calls or delays. Customer Support: Good customer support can make a significant difference in resolving any issues quickly. Look for VoIP rating that highlight how responsive and helpful the support team is. Feature Set: Different VoIP providers offer varying features, such as call forwarding, voicemail transcription, and integrations with other business tools. Assess if the features align with your business needs. Pricing: Cost is a crucial factor. Ensure that you’re getting value for... --- ### How to Call Philippines From Canada? Quick Guide > How to Call the Philippines from Canada: Simple Steps, Dialing Codes (011, 63), and the Best Time to Call Landlines & Mobile Phones. - Published: 2024-08-23 - Modified: 2024-09-13 - URL: https://callhippo.com/blog/general/call-philippines-from-canada - Categories: General, how to call Making a call from Canada to the Philippines is a straightforward process when you understand the correct dialing steps. To effectively learn how to call the Philippines from Canada, you need to follow a specific sequence that includes an exit code, country code, and the local phone number. Whether you are contacting a landline or a mobile phone, understanding these steps is essential for clear and effective communication. This blog will provide a detailed overview of how to place a call from Canada to the Philippines, ensuring a seamless connection every time. Steps for Calling the Philippines from Canada To call the Philippines from Canada, follow the correct dialing format for successful connections to landlines. Dial the Exit Code: Begin by dialing 011, which is the exit code used to make an international call from Canada. Enter the Country Code: Next, dial 63, the country code for the Philippines. Add the Area Code: If you're calling a landline, enter the area code for the specific city or region (e. g. , 2 for Manila and 32 for Cebu). Dial the Local Number: Finally, enter the local phone number. For landlines, this will be 6-7 digits. Example Format: 011 + 63 + Area Code + Landline Number By following these steps, you’ll know exactly how to dial Philippines from Canada and ensure that your call to a landline connects without any issues. Ensure that you use the correct area code and local number to connect with the intended recipient. How to... --- ### AI In Customer Service: Everything You Need To Know > Discover how AI is revolutionizing customer service. Learn key trends, benefits, and strategies from top brands to enhance CX and drive business success. - Published: 2024-08-21 - Modified: 2025-01-15 - URL: https://callhippo.com/blog/general/ai-customer-service - Categories: AI, General Artificial Intelligence (AI) is becoming more popular across many industries, including digital marketing, manufacturing, IT, and healthcare. Businesses in these fields are turning to AI to boost their efficiency, make smarter decisions, and encourage new ideas. One area where AI is making a huge impact is in customer service. In this blog, we will explore the essential aspects of AI in customer service. We’ll cover the benefits of using AI, how to implement it effectively, the different types of AI technologies available, and the future trends shaping AI in customer service. Let’s get started. What is AI in Customer Service? Artificial intelligence (AI) in customer service is all about using smart technology to improve the way businesses communicate with their customers. This includes tools like voicebot AI and AI virtual assistants that can answer questions quickly and accurately. These AI solutions help businesses provide personalized support, making sure customers get the help they need without long wait times. AI also allows companies to better understand what customers might need before they even ask, which can lead to higher satisfaction. By using AI, businesses can offer support around the clock, making sure customers can always get help when they need it. This technology also helps solve problems more effectively, creating smoother and more enjoyable interactions for customers. Overall, AI in customer service makes it easier for businesses to keep their customers happy and engaged. Benefits of AI in Customer Service AI is changing the way businesses communicate with their customers, bringing... --- ### How To Get VoIP Phone Number Free? > Get a free VoIP number for business. Learn to acquire one, understand the benefits, and be aware of limitations & international call options - Published: 2024-08-19 - Modified: 2024-12-05 - URL: https://callhippo.com/blog/general/how-to-get-voip-phone-number-free - Categories: General Voice over Internet Protocol is one of the most advanced approaches to modern communication. It enables users to make and receive calls over the Internet. VoIP offers flexibility and convenience that traditional phone systems cannot match while also drastically lowering expenses. Approximately 3 billion people worldwide use mobile VoIP services! In this blog, we'll offer a thorough rundown of the reasons you must get a VoIP number and how to get VoIP phone number free using some of the most popular VoIP providers. Let’s begin. Why Get A VoIP Number? VoIP numbers function over the internet connection and offer unmatched flexibility and convenience as compared to traditional phone numbers. Here are some reasons why getting free VoIP phone services can be highly beneficial: 1. Cost-Effective Communication High monthly costs are typical of traditional phone services, particularly for organizations that need many lines or the ability to make international calls. Conversely, VoIP services can significantly lower these costs. A VoIP phone service provider enables users to make local and international phone calls at a significantly reduced cost by providing free plans or extremely affordable solutions. VoIP is, therefore, a great option for startups, small businesses, or individuals who want to cut costs on communication without compromising on features or quality. 2. Advanced Features Several modern features are included with free VoIP service lines. These features improve the effectiveness of communication and provide greater authority over call handling. Among the most noteworthy features are: Voicemail-to-Email: It lets you read and reply to... --- ### How to Call the Philippines From the UK: A 4-Step Guide > Learn how to call the Philippines from the UK with our easy step-by-step guide. Get tips on dialing codes, number format, and making international calls. - Published: 2024-08-16 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/call-philippines-from-uk - Categories: General Making international calls to the Philippines from the UK can sometimes be confusing, especially if you are not familiar with the process and necessary codes. You need to know about the phone number format, Philippine area codes, and the country exit code. Additionally, you also need to understand the correct dialing sequence to ensure your call goes through smoothly. In this blog, we will walk you through the simple steps on how to call the Philippines from the United Kingdom on cell phones as well as on landline numbers. Steps for Calling the Philippines from the UK Calling someone in the Philippines from the UK is simple once you know the steps and dialing format. Here are the four easy steps that outline how to dial the Philippines from the UK. Step 1: Start by dialing 00, the international access code from the UK, to initiate the call. Step 2: Next, input 63, the country code for the Philippines, to direct your call to the right destination. Step 3: If calling a landline, include the area code (e. g. , 2 for Manila); skip this for mobile numbers. Step 4: Finally, dial the local phone number, which is seven digits for landlines and ten digits for mobile phones. By following these steps, you now know exactly how to dial the Philippines from the UK. It’s important to double-check the number format to avoid any mistakes. How to Dial a Philippine Cell Phone from the UK? The process of dialing a... --- ### What Is A Virtual Call Center And How To Set It Up? > Are you unsure about how to set up a virtual call center? Discover how to establish and manage a call center that is successful and highly customer-centric. - Published: 2024-08-14 - Modified: 2025-01-16 - URL: https://callhippo.com/blog/general/virtual-call-center - Categories: General Remote work is all set to increase in the business landscape. With remote work on the rise, the number of remote call center agents is set to grow by 60%. Contact centers should definitely think about shifting to remote work. This trend is not just a response to the global shift towards remote work but a strategic move to stay competitive. A virtual call center is a prime example of this shift. They allow agents to work from anywhere with an Internet connection. Read on to learn all about virtual call centers. What Is a Virtual Call Center? A virtual call center, also known as a cloud-based call center, is a remote customer service operation that uses technology to manage inbound and outbound calls. This setup utilizes cloud-based technology, allowing representatives to connect with customers through the Internet using VoIP System and other digital communication tools. The flexibility of a virtual call center allows businesses to quickly adapt to changing needs, scale operations efficiently, operate 24/7, and provide personalized customer experiences. Traditional Call Center vs. Virtual Call Center Traditional call centers are brick-and-mortar facilities where agents handle customer calls, emails, and chats from a centralized location. These centers often require substantial investments in infrastructure, equipment, and overhead costs. On the other hand, virtual call centers eliminate the need for physical space. They allow agents to work from anywhere, reducing the costs associated with office space, utilities, and commuting. Why Start a Virtual Call Center? Though switching to virtual call centers... --- ### 10 Game-Changing Contact Center Integrations for Businesses > Learn how contact center integrations can streamline operations & enhance customer experience. Discover must-have integrations. - Published: 2024-08-12 - Modified: 2025-05-14 - URL: https://callhippo.com/blog/general/contact-center-integration - Categories: callcenter, General In today’s fast-changing business environment, exceptional customer experiences are vital. The contact center industry reflects this, with the global market for contact center software expected to reach $109. 7 billion by 2028. This growth, driven by the demand for seamless communication and high customer satisfaction, highlights the importance of staying competitive. Effective contact center integration is key. By unifying communication channels and streamlining operations, you can transform your contact center into a powerful engine of efficiency and customer delight, setting your business on a path to greater success. The Importance of Contact Center Integrations Contact center integration is crucial for modern businesses, enabling the seamless connection of various communication and business tools with your contact center software. With contact center software integration, agents can access all necessary tools from a single interface, leading to enhanced productivity and a competitive edge. Here's why contact center integration is vital: A. Unified System for Enhanced Efficiency Contact center software integration ensures seamless coordination across all communication channels and tools, reducing the need for agents to switch between applications. With a unified system, agents can handle multiple tasks from one platform, speeding up workflows and minimizing errors. B. Improved Customer Satisfaction Integrations provide a smooth, consistent contact center experience by effectively managing all customer interactions, whether through voice, chat, email, or social media. With all tools and information at their fingertips, agents can quickly respond to inquiries, leading to higher customer satisfaction. C. Personalized Customer Service Integrating your contact center with your CRM gives... --- ### How to Call Philippines From the USA: A Step-by-step Guide > Learn how to call the Philippines from the USA with our easy step-by-step guide. Get tips on dialing codes, number format, and making international calls. - Published: 2024-08-09 - Modified: 2024-11-26 - URL: https://callhippo.com/blog/general/how-to-call-philippines-from-usa - Categories: General If you have moved to the USA and miss your loved ones in the Philippines, or if you need to connect with someone there for business, making a phone call is one of the most convenient options. However, to ensure you reach the right person, it's important to use the correct phone number format and necessary telephone codes of the Philippines. In this blog, we will walk you through the simple steps on how to call the Philippines from the United States on cell phones as well as on landline numbers. Steps for Calling the Philippines from the USA Calling the Philippines from the USA might seem complicated, but with a clear understanding of the process, codes, and number format, it becomes so easy. Take a look at the steps below to learn how to call the Philippines from the USA. Step 1: Start by dialing the U. S. exit code, 011, which signals an international call. Step 2: Enter the Philippines country code, 63, to connect your call to the Philippines. Step 3: Input the local area code for the specific region, such as 2 for Manila or 32 for Cebu City. Step 4: Finally, dial the local phone number, usually 7 digits long, to complete the call. As you can see, the process of calling the Philippines from the US is quite simple. All you have to care about is dialing the correct exit code, country code, area code, and local phone number. How to Call a Cell... --- ### How To Forward Call To Another Number Without The Phone? > Learn how to forward call to another number without your phone in seconds. Redirect calls remotely from mobile, landline, or business numbers, no device needed. - Published: 2024-08-07 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/forward-calls-without-your-phone - Categories: General Whether you've left your smartphone at home, need to redirect calls from a business line, or manage multiple phones, remote call forwarding provides a solution. This feature allows you to reroute calls to another number, ensuring you don’t miss important communication. Call forwarding is invaluable for managing communications across landlines, business phones, or personal mobiles. Interestingly, 77% of small business owners use call forwarding as part of their phone system, highlighting its importance in maintaining seamless communication. In this blog, we will explore how to forward calls without physical access to the phone, examining various methods available. 4 Methods to Forward Calls to Another Number Without Your Phone When you don't have your phone with you, there are still several reliable methods to forward calls. Whether using carrier services, VoIP solutions, or call-forwarding apps, these techniques offer flexibility in managing your calls remotely. Below, we detail different approaches to help you stay connected, regardless of your location. 1. Using Carrier Services Most mobile carriers offer call forwarding services that can be managed remotely, even if you don't have your phone. To set up call forwarding through your carrier: Online Account Management: You may log in and manage your phone settings using an online portal offered by several carriers. Here, you may set the number to which calls should be forwarded and enable call forwarding. Customer Service: If you can't access your online account, you can contact your carrier's customer service. They can help you with call forwarding configuration, such as... --- ### What is Call Waiting and How to Activate It? > Learn what call waiting is, how it works, its benefits, and how to activate it on your devices to never miss an important call. - Published: 2024-08-05 - Modified: 2024-09-12 - URL: https://callhippo.com/blog/general/what-is-call-waiting - Categories: General In today's fast-paced world, staying connected is more important than ever. Call Waiting is a feature designed to ensure that you never miss an important call, even when you're currently engaged in another conversation. According to a study by the Pew Research Center, 96% of Americans own a mobile phone, making features like call waiting essential for effective communication. This blog will explore what Call Waiting is, how it works, its benefits, and how to activate it on various devices. What Is Call Waiting? Call Waiting is a telecommunication feature that alerts you to a new incoming call while you are already on another call. When a second call comes in, you will hear a beep, indicating that someone else is trying to reach you. You can then choose to either put the current call on hold and answer the new call or ignore the new call and continue with the current one. This feature is particularly useful for ensuring that important calls are not missed, even when you are busy on another call. How Does Call Waiting Work? Call Waiting is a feature that alerts you to incoming calls even if you are already on another call. This is achieved through audible tones or visual indicators on your phone. Here’s a detailed explanation of how Call Waiting operates: 1. Incoming Call Notification When a second call comes in while you are already on the phone, your device will alert you with a beep or a visual notification. This prompt... --- ### Mock Calls: A Complete Guide with Benefits and Strategies > Explore the benefits, strategies, and practical examples of mock calls. Improve your sales skills with this detailed guide on mock call training techniques. - Published: 2024-08-02 - Modified: 2025-03-05 - URL: https://callhippo.com/blog/general/mock-call - Categories: General It is always better to prepare than to miss opportunities, particularly when it involves closing sales deals. You cannot let your lack of readiness risk potential success. This is where sales mock calls come into the picture. Mock calls not only help refine your sales pitch but also simulate real-world scenarios to build confidence. This is surely helpful as 92% of all customer interactions happen on the phone. In this end-to-end guide, we will explore the benefits of mock calls and provide practical examples of successful sales scripts. Let’s get started without further ado. What is a Mock Call? A mock call is a simulated phone conversation used for training purposes, especially in sales and customer service roles. These practice calls help individuals to refine their communication skills, learn how to handle different scenarios and receive constructive feedback. By participating in mock calls, trainees can build confidence, improve their ability to respond to customer needs, and improve their overall performance. To sum up, a mock call is a valuable practice for preparing individuals to do their best in their actual job roles. What are the Benefits of a Mock Call? As learned in the previous section, mock calls, also known as practice calls or mock sales calls, involve scenarios based on actual sales script examples. Here are 5 major benefits of mock calls for sales teams: 1. Improved Communication Skills The first major benefit of mock calls is that it provides a safe environment for sales reps to practice and... --- ### How to Stop Call Forwarding On Any Device? [Android & iPhone] > Step-by-step guide to stop call forwarding on iPhone, Android, landlines, and Verizon. This guide helps you manage call settings for better control. - Published: 2024-07-31 - Modified: 2025-05-26 - URL: https://callhippo.com/blog/general/turn-off-call-forwarding - Categories: General Call forwarding is a handy feature that reroutes calls to another number, making sure you don't miss any important calls. However, there are times when you might need to turn off call forwarding. According to a study, approximately 86% of smartphone users have utilized call forwarding features at some point. This guide will walk you through the steps to turn off call forwarding on any device, ensuring you remain in control of your incoming calls. Comprehensive Overview for "Turn off Call Forwarding": This article provides a complete guide on how to turn off call forwarding across different devices (iPhone, Android, and Landline). Key points include: 1. Types of Call Forwarding: Conditional Call Forwarding: For forwarding based on specific conditions (busy, unanswered, unreachable). Unconditional Call Forwarding: For forwarding all calls, regardless of the situation. 2. How to Turn Off Call Forwarding on iPhone: Deactivate conditional call forwarding using specific codes (e. g. , ##67# for busy). Disable unconditional call forwarding through the Settings app. 3. How to Turn Off Call Forwarding on Android: Deactivate conditional forwarding using similar codes (e. g. , ##61# for unanswered). Turn off unconditional forwarding via call settings and supplementary services. 4. How to Turn Off Call Forwarding on Landline: Use specific codes to disable forwarding (e. g. , 73 for unconditional forwarding). 5. How to Confirm If Call Forwarding Is Disabled: Check device settings for toggles or use test calls. iPhone: Go to Phone Settings > Call Forwarding. Android: Check Call Forwarding in the Phone Settings.... --- ### How Much Does IVR System Cost? > Discover the IVR system cost, factors and providers of IVR. Learn how IVR enhances customer service & improves overall operational efficiency - Published: 2024-07-29 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/how-much-does-ivr-system-cost - Categories: General Implementing an Interactive Voice Response (IVR) system is a game-changer for businesses aiming to enhance customer service efficiency. With 72% of customers expecting immediate responses when contacting support, IVR systems meet this demand by automating call routing and providing 24/7 self-service options. Moreover, businesses that utilize IVR report a 15% increase in customer satisfaction (Gartner), highlighting its impact on customer experience and operational productivity. Discover how IVR can enhance your customer experience and operational efficiency by reading our in-depth guide on IVR system costs, features, and top IVR provider. IVR Pricing Breakdown Grasping IVR pricing is essential for businesses planning to adopt this technology. The average costs vary based on call volume, duration, and routing complexity, typically between $15 and $150. The cost structure typically includes: 1. Setup Fees Setup fees for ivr solutions cover the initial costs of configuring and deploying an IVR system, including installation, customization, and integration with existing systems. These one-time charges are essential for establishing the system’s functionality and ensuring it meets specific business requirements. 2. Monthly Subscription Fees Monthly subscription fees are recurring charges for using the IVR system, typically based on usage, features, or the number of users. These fees contribute to the overall ivr system cost, providing ongoing access to the system’s functionalities, updates, and support. 3. Call Charges Call charges apply to each call made or received through the IVR system, often billed per minute. These charges impact the ivr system cost, with expenses varying based on call volume and duration.... --- ### Enterprise Contact Center Solutions - Features, 5 Top Providers, And More > Learn about key features of enterprise contact center solutions. Explore the top 5 contact center providers to choose the best one for your business needs. - Published: 2024-07-26 - Modified: 2025-02-11 - URL: https://callhippo.com/blog/general/enterprise-contact-center-solutions - Categories: General As enterprises become more customer-centric, the demand for advanced contact center solutions rises. According to a study, the cloud-based contact center solution industry is expected to reach $82. 43 billion by 2030. However, before investing in a contact center solution for your business, it’s essential to understand the different types of cloud contact centers. In this blog, we will discuss the differences between enterprise contact center solutions and those designed for small businesses. We will also review the top 5 enterprise contact center solutions to help you make an informed choice. Enterprise Contact Center Vs. Small Business Contact Center: Key Differences Although both enterprise and small business contact centers serve customer needs, they differ significantly in size, technology use, scalability, and features offered. Here's a comparison table outlining key differences between these two types of contact centers in clear terms: As we can see from the comparison table, enterprise contact centers are geared towards larger operations with advanced technology and extensive features to handle high volumes and complex needs. In contrast, small business contact centers cater to simpler needs with basic technology and lower operational scales, offering cost-effective solutions for smaller customer bases. Key Features of an Enterprise Contact Center The modern enterprise contact center does much more than just handle calls. This is possible because of the range of advanced features it comprises. Let's take a closer look at the key features of enterprise contact center solutions. 1. Omni-Channel Communication Integration One of the most essential features of an... --- ### Call Jordan from the USA | A Guide with Jordan Area Codes > Learn how to call Jordan from the USA. Explore four methods, detailed steps, popular area codes, and international calling charges. - Published: 2024-07-22 - Modified: 2024-09-12 - URL: https://callhippo.com/blog/general/call-jordan-from-the-usa - Categories: General International calling has increased significantly over the last three decades as more businesses go global. However, when you have a customer base in different countries, it's essential to be knowledgeable about calling methods, formats, and various codes. In this blog, we will explore how to call Jordan from the US. We will examine four key methods for calling Jordan from the USA and review popular Jordan area codes and calling charges. How to Call Jordan from the USA? Calling Jordan from the USA is an easy process– Start by dialing the international access code for the USA, which is 011. Next, enter Jordan’s country code, which is 962. Then, dial the area code for the city you are calling. For example, Amman’s area code is 6. Finally, complete your call by adding the local phone number. How to Call Jordan from the USA Dial the International Access Code: Start with 011. Enter Jordan’s Country Code: Type 962. Input the Area Code: Add the local area code (e. g. , 6 for Amman). Dial the Local Number: Complete with the recipient’s local phone number. Example: 011 + 962 + + So, to call Jordan from the USA, you would dial: 011 + 962 + area code + local number. Following these steps will ensure you connect with your contacts in Jordan! Nevertheless, it’s essential to check if the time zone in Jordan suits your call timing. Popular Jordan Area Codes When calling Jordan from the USA, knowing the right area codes... --- ### Contact Center Analytics: Importance, Types, and Features > Contact center analytics helps optimize customer service and operational efficiency. Learn how analytics tools can enhance CX and the features to look for. - Published: 2024-07-19 - Modified: 2025-02-20 - URL: https://callhippo.com/blog/general/contact-center-analytics - Categories: General Customer expectations are rising consistently, with 65% expecting companies to adapt to their changing needs and preferences. Moreover, 79% of customers expect consistent interactions across departments. Contact center analytics is a great tool to understand customers’ changing needs and expectations. Contact center reporting and analytics empower businesses to gain deep insights into customer interactions and operational performance. They can utilize data from various touchpoints to understand customer needs, improve agent efficiency, and streamline processes. Let’s understand how it can help you enhance customer experience and foster loyalty. Why Is Contact Center Analytics Important? There are several benefits of call center analytics, including improved customer experience, better operational efficiency, and performance management. Let’s understand the importance of call center analytics in detail. 1. Enhanced Customer Experience Contact center analytics tracks customer interactions within the center, revealing pain points and improvement opportunities specific to phone, chat, and email support. This insight helps tailor agent training and scripts to better meet customer needs. 2. Operational Efficiency Analyzing agent performance, call volumes, and peak times helps optimize staffing and resource allocation. Identifying inefficiencies in processes allows for streamlined operations and cost reduction. This ensures smooth contact center operations and effective resource utilization. 3. Performance Management Monitoring agent performance through metrics like call handling time and resolution rate aids in training and development. Setting benchmarks and tracking progress ensures continuous improvement. Moreover, data-driven insights help you coach agents to improve first-call resolution and enhance customer satisfaction. For a more structured approach, businesses can leverage a... --- ### Omnichannel Contact Center: What is it & How is it Used? > Deliver seamless service across all channels with an omnichannel contact center. Learn top advantages and features and find out the right software for you! - Published: 2024-07-17 - Modified: 2025-04-04 - URL: https://callhippo.com/blog/general/omnichannel-contact-center - Categories: General Customers these days expect to do business with companies through their preferred channels and on their terms. Omnichannel contact centers are the answer to meeting these ever-evolving customer expectations. As the customer service market is growing at 13% a year, call centers are stepping up to offer support across multiple channels, including voice, email, live chat, and social media. This article will discuss everything about omnichannel call center software, their top features, and best practices for implementation, along with the top omnichannel call center software that suits your business needs. What Is an Omnichannel Contact Center? An omnichannel contact center is a customer service solution that integrates various omnichannel communication channels into a unified platform. Regardless of how the customer contacts you, your agents can instantly get the same unified view of the customer in your customer relationship management system (CRM). With all the information at their fingertips, your customer service agents can provide a quick and personalized experience. They won't have to waste time looking for information, and your customers won't have to say it repeatedly. The goal of an omnichannel contact center is to provide a seamless and consistent customer experience, regardless of the channel the customer chooses to use. Multichannel Vs. Omnichannel Contact Centers While both multichannel and omnichannel contact centers involve using multiple communication channels, there's a key difference in how they operate: Particular Multichannel Contact Centers Omnichannel Contact Centers Definition Support across various channels is treated separately. Integrated communication channels into a unified system. Customer... --- ### How to Leave Voicemail Without Calling? > Discover how to leave a voicemail without calling using various methods, & learn tips for crafting effective messages to enhance communication. - Published: 2024-07-15 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/general/how-to-leave-a-voicemail-without-calling - Categories: General Sending a voicemail without making a call allows you to deliver a voice message conveniently without interrupting the recipient. This method is especially useful for business communications, saving time and enhancing productivity. Interestingly, 80% of all calls to smartphones and mobile phones go to voicemail, yet only 20% of these callers actually leave a message. Read on to learn how individuals and businesses can effectively use this approach for better communication. Can You Leave Voicemail Without Calling? Yes, it is possible to leave a voicemail without calling mobile phones. Several services and apps enable users to send voicemails directly to a recipient's inbox without the phone ringing. These methods are particularly useful for delivering detailed messages without the risk of being missed or ignored due to a ringing phone. This method saves time and allows the recipient to listen to the message at their convenience. Moreover, sending voicemails without calling increases the chances of getting a callback, which is helpful, especially for the sales team approaching potential customers through cold calling. It’s equally essential to know how recipients can listen to voicemail efficiently, ensuring your message is received and acted upon. How to Leave Voicemail Without Calling? There are several ways to send a voicemail without initiating a direct phone call. 1. Using Voicemail Drop Services Voicemail drop services allow users to send pre-recorded messages directly to the recipient's voicemail inbox without making phone calls. These services are commonly used in marketing and customer service to efficiently deliver important information... --- ### Enhancing Agent Engagement: A Complete Guide > Struggling with agent engagement & low morale? Discover strategies to boost engagement, overcome challenges, & future trends for your contact center! - Published: 2024-07-12 - Modified: 2025-02-25 - URL: https://callhippo.com/blog/general/agent-engagement - Categories: General In today's customer-centric world, engaged agents are the backbone of exceptional service. But how do you create a team of agents who are motivated, productive, and consistently deliver stellar service? Thus, the answer lies in agent engagement. 92% of executives believe that employee engagement plays a pivotal role in establishing high customer satisfaction, reducing employee turnover, and enriching overall business performance. Let us understand the various strategies and methods to measure employee engagement, the challenges it involves, and future trends shaping the prospect of agent engagement. What is Agent Engagement? Agent engagement is a composite concept that describes the strength of the mental and emotional connection employees feel towards their work, their team, and their organization. It's about how invested and enthusiastic employees are in their roles and the overall success of the company. Highly engaged employees show a high level of dedication, are more productive, and contribute to the culture of the organization. They are genuinely interested in what they do and driven to help the company succeed, not just working for the next pay raise or promotion. Employee engagement hinges on 3 factors and 3 associated questions. Work engagement: How much of a connection do I have with the work I do? Team engagement: What connections do I have with my team members? Organizational engagement: How much am I connected with the organization as a whole? Strategies for Enhancing Agent Engagement Engaged agents express a strong sense of purpose and passion, and they actively invest in their work.... --- ### What is Customer Escalation Management: A Complete Guide > Learn what escalation management is and how to implement it effectively. Find out its type, processes, challenges, and best practices in our complete guide. - Published: 2024-07-10 - Modified: 2025-01-13 - URL: https://callhippo.com/blog/general/escalation-management - Categories: General Building a successful business requires keeping customers satisfied and providing them with the best possible response. However, mishandled escalations can often lead to a significant loss of customers, making it a matter of utmost importance. A customer is four times more likely to make the switch to a competitor if they're facing frequent issues related to support. Let us walk through the fundamentals of escalation management, its types, processes, challenges, and strategies for improvement. What is Escalation Management? Customer escalation management refers to the structured process through which businesses handle customer complaints or issues that require higher levels of authority or expertise to resolve. Improving customer satisfaction involves taking an organized approach to make sure escalated problems get the attention they require and are promptly handled. In other words, customer escalation management means your overall strategy for dealing with clients who need to speak with the manager or supervisor when their problems cannot be handled by the initial front-line call center agent. What are the Different Types of Customer Escalations? Customer service escalation can vary in nature and severity, influencing how they are prioritized and resolved. There are generally 3 types of escalation: 1. Functional Escalation Functional escalation occurs when an issue or concern is transferred to a different department or team within the organization because it requires specialized knowledge or skills that the current handling team might not possess. For example, the agent would forward the customer's inquiry to a member of the finance team if the customer calls... --- ### How to Get a Business Management Software Free? > Free small business software provides startups with essential tools. Upgrade strategically for growth with advanced features and apex support. - Published: 2024-07-08 - Modified: 2025-05-13 - URL: https://callhippo.com/blog/general/free-business-management-software - Categories: General Free is great, especially when starting a new business! You can begin strong and stretch your resources without going over budget by using free small business software. While concerns about quality are legitimate, proper free business management software can be reliable and powerful. They can help your company develop and succeed in the beginning, allowing you to upgrade when necessary. Here is a list of the top free small business management software to assist you in selecting the best! But before that, let’s know about the various types of software that businesses need. What Types Of Software Do Businesses Need? Every small business is unique. Take into account your needs and specific pain points when selecting software. Some necessary tools for small businesses are: 1. Communication Software Simplifies internal and external communication by allowing the sharing of files, voice, text, and video. 2. Customer Relationship Management Software Supports data-driven strategy by managing and analyzing customer interactions with past, present, and future clients. 3. Payroll Software Ensures accurate and timely salary transfers by automating employee payment processes. 4. Accounting Software Keeps track of spending, organizes workflows, and manages money for long-term financial success. Options like accounting software for Chromebook are ideal for cloud-based access, especially for businesses that operate remotely or use lightweight devices. 5. Time-tracking Software Keeps track of project hours, which is crucial for professionals who bill by the hour. 6. Project Management Software Helps with resource planning, organization, and management to ensure deadlines and goals are met. 7.... --- ### What is Customer Service Etiquette? 15 Rules For Phone, Live Chat, and Email > Learn 15 essential Customer Service Etiquette tips for phone, live chat, and email to improve your agent’s communication skills and customer satisfaction. - Published: 2024-07-05 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/general/customer-service-etiquette - Categories: General Customer service is no longer a bonus – it's a necessity. As 93% of customers will make repeat purchases from a company based on how well it manages relationships with customers. Having profound customer etiquette is the cornerstone for building positive customer relationships, enriching loyalty, and driving repeat business. But what exactly is customer service etiquette, and how can a company ensure that its team consistently delivers exceptional customer service? This article will answer all of these questions. What is Customer Service Etiquette? Customer service etiquette refers to the set of guidelines and principles that govern how a business interacts with its customers, particularly during support interactions. It involves active listening, empathy, clear communication, and respect. These elements are crucial in every mode of customer interaction, whether it's a virtual phone call, live chat, or email. Effective customer support etiquette ensures a smooth and positive customer experience, leaving a lasting impression that goes beyond simply resolving an issue. 5 Customer Service Etiquette Tips For Live Chat Live chat is a preferred and cost-effective way for clients to reach the customer service team in case they have any issues. Additionally, 82% of customers are satisfied with live chat support rather than emails and social media support. Live chat allows for real-time support interactions, making it a valuable tool for businesses. Here's how to ensure your live chat interactions are positive: 1. Respond Promptly In industries where fast service is not the norm, being known for prompt responses can give your company... --- ### Self-Service Automation - How it Helps to Improve Customer Service? > Looking to provide 24*7 customer support? Adopt customer self-service automation. Find what it is and how to implement it, with challenges & solutions here! - Published: 2024-07-04 - Modified: 2025-03-21 - URL: https://callhippo.com/blog/general/self-service-automation - Categories: General Are your customers waiting in long call queues to find answers to quick questions like final bill amounts or steps to use a product? Beware, as long wait times are spoiling their customer experience. Rather, consider implementing self-service automation. Adopting self-service enables businesses to annually save an average of $1-3 million. Not only that, but automating self-service will also save you time. Leverage these benefits by understanding self-service automation with its best implementation practices, success metrics, and challenges (+solutions) in detail. AI-Powered Self-Service: Faster Support, Smarter Solutions Self-service automation is a technology-driven approach that allows customers and employees to find solutions, complete tasks, and resolve issues without human intervention. Examples of Self-Service Automation in Businesses AI Chatbots & Virtual Assistants – Provide instant, automated responses to customer queries. Knowledge Bases & FAQs – AI-powered search recommendations for quick issue resolution. Employee Onboarding Automation – Streamlined HR processes, including document submissions and training. IT Self-Service Portals – Automate password resets, system access, and troubleshooting. Email Ticketing Systems – AI-driven customer support automation for faster issue resolution. Key Technologies Powering Self-Service Automation AI & Machine Learning – Enables personalized responses and predictive solutions. Natural Language Processing (NLP) – Improves chatbot interactions and knowledge base searches. Robotic Process Automation (RPA) – Automates repetitive tasks like approvals and form submissions. Conversational AI & Voice Assistants – Enhances customer interactions through natural conversations. Implementation & Performance Measurement Implementing self-service automation involves integrating AI, deploying chatbots, and optimizing workflows. Businesses measure success through customer satisfaction (CSAT)... --- ### What Is Real-Time Sentiment Analysis? Key To Understanding Customer Emotions > Discover how real-time sentiment analysis transforms call centers. Learn its benefits, & tools for better understanding customer emotions. - Published: 2024-07-03 - Modified: 2025-03-12 - URL: https://callhippo.com/blog/general/real-time-sentiment-analysis - Categories: General Real-time sentiment analysis allows companies to rapidly grasp customer emotions during interactions. It looks at what customers say or write and figures out if they're happy, upset, or neutral. This happens in real-time, which allows companies to respond right away. As markets become more competitive, real-time sentiment analysis becomes even more important for keeping customers satisfied and loyal. But what is sentiment analysis, and why is it important? We’ll discuss this and we’ll also understand how you can use it to your advantage. What is Sentiment Analysis? Sentiment analysis, also known as opinion mining, is a technique that helps businesses identify and categorize the words spoken or written by customers based on their emotions. It leverages computational linguistics and text analysis to identify the emotional tone behind the words. It then classifies the sentiment as positive, negative, or neutral. The process uses various methodologies, including lexicon-based approaches, which use predefined lists of words associated with specific sentiments. The Importance of Real-Time Sentiment Analysis Real-time sentiment analysis helps understand customer emotions and improve service quality instantly. Let’s understand in detail. 1- Improves Customer Service Quality Real-time sentiment analysis helps call center agents detect customer emotions quickly during interactions. This immediate insight allows agents to adjust their approach when dealing with upset customers. For example, if a customer's tone indicates frustration, the agent can switch to a more empathetic communication style. This adaptability leads to more effective problem-solving and higher customer satisfaction. 2- Enhances Agent Performance Supervisors can use sentiment analysis data... --- ### What Is IVR for Contact Center? Best Practices & Benefits > Learn how IVR for contact centers boosts efficiency, automates interactions, and enhances satisfaction. Get essential insights and explore the latest trends. - Published: 2024-07-02 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/ivr-for-contact-center - Categories: General Struggling with long wait times and inefficient call handling? 90% of customers expect instant service, and IVR systems are the key to meeting those demands. By automating interactions and streamlining call management, IVR enhances customer satisfaction while reducing agent workload. In this blog, we break down everything you need to know—what IVR is, how it works, best practices, and the latest trends. Whether you want to improve efficiency or elevate customer experience, this guide will help you unlock the full potential of IVR technology. What is IVR for the Contact Center? IVR systems for contact centers are automated telephony solutions that engage callers, collect information, and direct incoming calls to the right agents or departments. They utilize pre-recorded voice prompts and keypad inputs to navigate callers through menus, enhancing call efficiency, minimizing wait times, and promptly resolving common queries to boost customer satisfaction. How Does an IVR for a Contact Center Work? An IVR system interacts with callers through voice prompts and keypad inputs to gather information and direct calls to the appropriate department or self-service option. It uses pre-recorded messages and automated responses to efficiently manage and route customer inquiries. 1. Caller Interaction In an IVR contact center, the interaction begins when a high-value customer calls and is greeted by the system's automated voice prompts. The IVR guides the caller through a series of menu options designed to gather essential information and understand the purpose of the call. This initial interaction sets the stage for efficient call routing and... --- ### Top 9 Automated Telephone Service in 2025 > Enhance business efficiency with automated telephone systems featuring call forwarding and CRM integration for improved productivity. - Published: 2024-07-01 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/automated-telephone-system - Categories: General An automated telephone system serves multiple industries to make calls and send pre-recorded messages to large groups. These systems boost efficiency by automating outbound calls and messaging, requiring only the initial setup and message creation. With features like call forwarding service and customizable IVR, they can completely transform operations for small businesses. Rich feature sets at a cost-effective price make these solutions a wise decision for small businesses. So, if you are looking for a budget-friendly solution, we’ve listed the top automated phone service systems for you. Top Automated Telephone Service For Your Business Imagine making thousands of calls with pre-recorded messages, all without the need for agents! That's the power of an automated telephone system. By automating phone calls, personalizing caller ID and greetings, recording and scheduling calls, and creating video conferences, these systems save time and cut down on costs. Here are our top choices. 1. CallHippo CallHippo is an automated VoIP phone system designed for businesses of all sizes. It provides mobile and web applications for international calls, allowing the purchase of virtual numbers in over fifty countries. To avoid confusion during international calls, users can benefit from real-time call analytics, call recording, and time zone displays. Features like voicemail, customized hold music, and user availability settings improve automated phone calls. Businesses can ensure flexibility and efficiency by paying only for active users and numbers with a scalable monthly subscription. CallHippo's Android app ensures agents never miss incoming calls, even on the go. Features Automatic call distribution... --- ### What Are VoIP Codecs & How Do They Affect Call Sound Quality? > VoIP codecs are algorithms used to encode and decode voice data for transmission over the internet. Discover how they affect call sound quality in this blog - Published: 2024-06-29 - Modified: 2024-06-29 - URL: https://callhippo.com/blog/general/voip-codecs - Categories: General Voice-over Internet Protocol (VoIP) codecs serve for a lot more than just recording and decompression. They are advanced algorithms that influence the quality, efficiency, and overall experience of your business's VoIP communications. Understanding VoIP codecs and their impact on call sound quality is crucial for both users and service providers. Read along as we discuss the key components of Codec VoIP and how to choose the right one to ensure optimal call quality. What are VoIP Codecs? VoIP codecs are algorithms used to encode and decode voice data for transmission over the internet. The term "codec" stands for "coder-decoder" or "compressor-decompressor. " In essence, codecs compress audio signals into data packets for transmission and then decompress them back into audio signals at the receiving end. This process enables efficient and high-quality voice communication over IP networks. Since the call is made over the internet, the audio codec determines call quality and latency. Key Components of VoIP Codecs While the total process of recording, converting, sending, and playing back voice involves numerous components in a VoIP system, the voice codec itself has several important characteristics to consider: 1. Sub-Band Coding Sub-band coding is a method where the audio signal is divided into multiple frequency bands. Each band is then encoded separately, which allows for better compression and reduced bandwidth usage. This technique is effective in preserving voice quality while minimizing the data size. Sub-band coding is used in the G. 722 codec, which uses sub-band adaptive differential pulse code modulation (SB-ADPCM)... --- ### What Are 0330 Numbers And How To Get One? > Learn more about 0330 numbers, why businesses need it, and how you can get one. Make more calls with the 0330 phone number for your business. - Published: 2024-06-28 - Modified: 2025-05-13 - URL: https://callhippo.com/blog/general/0330-phone-numbers - Categories: General To improve customer engagement and overall business reputation, having a versatile and professional phone number is essential. One such option that has gained popularity is the 0330 number. These numbers offer numerous benefits for businesses looking to establish a national presence without being tied to a specific geographic location. In this blog, we'll delve into what 0330 numbers are, why businesses need them, and how you can get one for your own organization. What Are 0330 Numbers? 0330 numbers are a type of non-geographic telephone number in the United Kingdom. Introduced by Ofcom, the UK's communications regulator, these numbers were designed to provide an affordable alternative to traditional geographic numbers (like those beginning with 01 or 02) and premium rate numbers (like 084 or 087 numbers). Here are some key characteristics of 0330 numbers: Why Do Businesses Need 0330 Numbers? More and more businesses are now getting 0330 numbers, but are they really important? Below are the reasons why you should get one! 1. National Presence For businesses that operate on a national level, having a number that isn't tied to a specific location is invaluable. It allows companies to cater to customers from all over the country without the need for multiple regional numbers. 2. Cost-Effectiveness Given that calls to 0330 numbers are charged at the same rate as standard landline numbers, businesses can avoid the higher costs associated with premium rate numbers. This can lead to significant savings, especially for companies with high call volumes. 3. Customer Trust... --- ### What Is Omnichannel Customer Engagement? A Detailed Guide > Learn about omnichannel customer engagement to centralize data, personalize experiences, and provide detailed insights for customer engagement. - Published: 2024-06-27 - Modified: 2024-08-02 - URL: https://callhippo.com/blog/general/omnichannel-customer-engagement - Categories: General In today's digital era, customers anticipate seamless and personalized experiences spanning websites, mobile apps, social media, and physical retail outlets. However, 44% of brands find balancing customer experience with security to be their biggest challenge. If you’re looking to boost customer satisfaction, loyalty, and revenue, it’s time to take your engagement strategy to the next level. Boost satisfaction, customer loyalty, and revenue by reading this guide to transform your customer engagement strategy and make a lasting impact. What is Omnichannel Customer Engagement? Omnichannel customer engagement is about smoothly blending various communication channels to deliver a unified and consistent customer experience. Unlike multichannel engagement, where each channel operates in isolation, omnichannel engagement ensures that all channels are interconnected. This allows for a coherent and personalized experience, whether the customer interacts via social media, email, in-store, or through an app. What is an Omnichannel Customer Engagement Strategy? An omnichannel customer engagement strategy is a comprehensive plan designed to enhance customer interactions across various channels. The strategy strives for a unified, personalized experience by integrating all customer touchpoints. It ensures seamless transitions between channels with consistent messaging and support, enhancing overall satisfaction and loyalty. Create An Omnichannel Customer Engagement Strategy That Works To create a strong omnichannel strategy, grasp your loyal customers' preferences across touchpoints. Blend channels seamlessly with consistent messages. Use data for personalization, boosting loyalty. Pick tools wisely for streamlined processes and better engagement. Here is how you can create an omnichannel customer engagement strategy that will increase customer interaction and... --- ### Contact Center Migration To The Cloud: An Essential Checklist > Take a look at the detailed checklist for a successful contact center cloud migration. Also, learn about the contact center migration plan and challenges. - Published: 2024-06-25 - Modified: 2024-07-01 - URL: https://callhippo.com/blog/general/contact-center-migration - Categories: General More and more contact centers are migrating from on-premise to cloud-based architecture—clearly for valid reasons and to align with the evolving technology landscape. However, the journey of contact center migration is full of challenges. In this blog, we will explore the reasons behind the shift from on-premise to cloud-based call centers or contact centers, the key challenges in contact center cloud migration, and provide a vital checklist for successfully migrating to a cloud contact center. Let’s get started. Why Do Contact Centers Migrate from On-Premise to Cloud-Based Contact Centers? With the continuous technological advancements, many businesses are moving from traditional on-premise setups to modern cloud-based contact centers. But why is this shift happening? Let's look at the five reasons that that driving this change: 1. Cost Efficiency One of the biggest reasons for contact center migration is cost savings. Switching to a cloud-based contact center can significantly reduce operational costs. With on-premise systems, businesses need to invest heavily in hardware, software, and maintenance. These expenses add up quickly. On the other hand, cloud contact center migration allows companies to pay for what they use, often on a subscription basis. This shift eliminates the need for substantial upfront investments and ongoing maintenance costs. 2. On-demand Scalability The next compelling reason for contact center cloud migration is the ease of scaling operations. As your business grows or experiences seasonal fluctuations, a cloud-based system can easily adjust to your needs. You can quickly add or remove agents without the hassle of installing new... --- ### The 10 Best Customer Support Apps for 2025 > Discover top customer support apps of 2025, enhancing communication and efficiency. Find the best tools for a seamless customer experience - Published: 2024-06-24 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/best-customer-support-apps - Categories: General In 2024, customer support tools are essential for businesses aiming to enhance customer satisfaction. With over 60% of consumers expecting a swift response from customer service, the demand for efficient customer service apps has surged. The best customer service mobile apps streamline communication, improve response times, and provide robust features to handle customer queries effectively. Here's a look at the top ten customer support apps that are transforming the industry. 10 Best Customer Support Apps Here are some of the best customer service software for your customer service team available in the market as per our research. 1. CallHippo CallHippo is a versatile customer support app offering virtual phone systems that streamline communication. With features like quick setup, extensive integration options, and affordable pricing plans, CallHippo is ideal for businesses seeking efficient and cost-effective solutions to enhance their customer support capabilities. Pros: Quick setup and deployment for immediate use. Extensive integration options for seamless workflow management. Affordable pricing plans suitable for small and medium businesses. Cons: Limited advanced features compared to some competitors. Occasional call quality issues reported by users. Pricing Starter- $18 per user per month Professional - $30 per user per month Ultimate - $42 per user per month *Pricing as of 24-06-2024. 2. Aircall Aircall is a cloud-based call center software designed to enhance customer interactions and team collaboration. With its user-friendly interface, quick integration with CRM tools, and excellent call quality, Aircall provides businesses with a reliable solution for managing customer support efficiently and effectively. Pros:... --- ### 20+ Must-Have Call Center Phone System Features > Learn call center phone systems features to boost efficiency: IVR, ACD, and analytics. Get the right tools to enhance customer service and simplify operations. - Published: 2024-06-21 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/general/call-center-phone-system-features - Categories: General Customers communicate with modern businesses through a variety of channels, including phone, email, and chatbots that offer advanced call center features. Leveraging these technologies is critical for efficiency. We've listed the most vital call center phone system features to consider for your next platform. Let’s take a look. Top Call Center Phone System Features Here are some key call center features that can improve customer service and productivity for many organizations. Before choosing call center software, you need first to determine your needs. 1. Interactive Voice Response (IVR) System An Interactive Voice Response (IVR) system is an automated voice menu that directs callers to the right agent based on their requirements. To improve the customer experience, IVR systems should be simple and intuitive. ( Source: callcentrehelper ) Customers can specify their purpose for calling using customizable call menus, ensuring they are linked to a qualified agent who can answer their questions. It minimizes the need for repeated explanations, and calls are transferred less frequently. Advanced IVR systems feature speech recognition, allowing for smoother connections to the appropriate department. These systems range from simple call routing to complex solutions that let clients access their accounts and perform self-service chores, reducing the workload on human operators. Customers can navigate the IVR menu by touching buttons on their phones. It results in satisfied customers, accessible support representatives, and higher employee productivity. 2. Call Queue A call queue is a system feature that lets many callers wait their turn to talk with an agent... --- ### Contact Center Performance Management: Effective Tips & Tactics > Optimize your contact center performance management with effective tips, including advanced tech, training, and key metrics to enhance efficiency. - Published: 2024-06-20 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/general/contact-center-performance-management - Categories: General A contact center serves as a crucial point of interaction between a company and its customers. It's a hub where inquiries are addressed, issues are resolved, and relationships are built. Therefore, managing the performance of a contact center is paramount to ensuring customer satisfaction, operational efficiency, and overall business success. This blog delves into the intricacies of contact center performance management, exploring its definition, significance, and the key metrics involved. Understanding Contact Center Performance Management Contact Center Performance Management (CCPM) encompasses a broad range of strategies, tools, and practices designed to monitor, evaluate, and improve the efficiency and effectiveness of a contact center. The goal is to deliver exceptional customer service while optimizing resources and minimizing costs. Effective performance management ensures that the contact center aligns with the company’s broader objectives, meets customer expectations, and continuously improves its operations. Importance of CCPM Customer Satisfaction: A well-managed contact center enhances customer experiences, leading to higher satisfaction rates and loyalty. Operational Efficiency: By monitoring and optimizing processes, contact centers can handle more calls with fewer resources, reducing operational costs. Employee Performance: Regular performance evaluations help in identifying training needs, recognizing top performers, and maintaining high morale. Strategic Insights: Performance data provides valuable insights that can guide decision-making and strategic planning. Key Metrics for Contact Center Performance Management The effectiveness of a contact center is measured using a variety of metrics. These metrics provide insights into different aspects of performance, from operational efficiency to customer satisfaction. The effectiveness of a contact center is... --- ### What Is Customer Engagement Automation? A Complete Guide > Learn about the power of customer engagement automation! Know its importance, benefits, and implementation strategies to enhance customer satisfaction levels. - Published: 2024-06-19 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/customer-engagement-automation - Categories: General Customers increasingly expect rapid and personalized interactions. Therefore, businesses must step up their efforts to match these demands. Implementing a customer engagement automation plan allows companies to better attract, engage, and retain their consumers. Customer engagement automation is a holistic approach to keep people interested throughout the entire customer journey. This technique seeks to constantly and successfully attract customers' attention by providing proactive support and reducing companies' manual efforts. This article will look at what customer engagement automation is, its importance, benefits, types, examples, and ways to implement it. What Is Customer Engagement Automation? Customer engagement automation (CEA) uses artificial intelligence (AI) and automation techniques to improve customer interactions and relationships by personalizing experiences, responding quickly, and ensuring constant engagement across the customer journey. Customer engagement automation strategically combines technology to improve business-to-consumer relationships. It oversees all interactions throughout a product's lifespan, with the goal of maximizing customer value while cultivating a long-term relationship with the organization. This method uses automated features like chatbots, routing rules, and autogenerated article ideas to quicken repetitive operations and processes. Businesses that automate these interactions can more efficiently deliver timely support and personalized help, establishing strong and long-lasting client relationships. What Are The Benefits of Customer Engagement Automation? Customer engagement automation has a number of advantages, including streamlining activities and increasing productivity. 1. Improved Personalization Customer engagement automation allows organizations to leverage data to personalize experiences based on customer preferences, behavior, and previous interactions. For example, personalized product recommendations can be made based on... --- ### What You Should Consider When Using Personal Phone for Work in 2024? > Make sure to consider all the privacy and security risks when using your personal phone for work. Explore all about it in this informative blog. - Published: 2024-06-18 - Modified: 2024-08-02 - URL: https://callhippo.com/blog/general/using-personal-phone-for-work - Categories: General Companies frequently encourage employees to use personal devices for work, and many enterprises have already adopted this approach. While using your personal phone for business may seem handy at first, there are substantial drawbacks. Many company owners find using personal phones for work convenient, but this strategy has several drawbacks. Our behaviours frequently go unchecked and become ordinary, yet their negative consequences can be significant. In this article, we will explore some key factors to consider when using a personal phone for work. Let’s dig deep! Who Uses Personal Cell Phones for Work? To increase productivity, employees in management, sales, IT, and repair commonly use their personal phone for work. Cell phones' portability and close proximity enable users to communicate with colleagues about project specifics, directions, or important alerts without worrying about missing calls. Moreover, they facilitate effortless communication between staff and customers, enabling them to communicate their needs. Because there is improved communication between all stakeholders, employees are able to complete their work more quickly and accurately. Pros of Using a Personal Phone for Work Having dedicated rules for using a personal phone at work has various advantages that might boost your productivity and convenience. Some of the most prominent ones include: 1. Personal Control and Familiarity Combining your work phone and personal phone allows you to have greater control over your device selection. People have strong preferences for their phones, including brand, model, and operating system. Using your personal phone allows you to stick with a device that... --- ### Sales Call Tracking : How to Track Sales Calls? > Discover the benefits of sales call tracking and best practices for implementation. Learn how CallHippo can enhance your sales strategy. - Published: 2024-06-17 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/general/sales-call-tracking - Categories: General Understanding and optimizing every aspect of the sales process is crucial for maintaining a competitive edge. Sales call tracking has become a vital tool for businesses looking to gain deeper insights into their customer interactions, streamline their sales operations, and enhance overall performance. Whether you're a small business owner aiming to improve lead attribution or a sales manager looking to boost team performance, effective sales call tracking can transform your approach to customer engagement. This blog will explore what sales call tracking is, how to implement it successfully, and the best practices for maximizing its benefits. What Is Sales Call Tracking? Sales call tracking is the process of recording and analyzing data from phone interactions between sales representatives and potential or existing customers. This can include inbound calls received by the sales team and outbound calls made to prospects. Advanced sales call tracking systems often integrate with Customer Relationship Management (CRM) software and other business tools to provide a comprehensive view of the sales pipeline and customer interactions. Top 6 Benefits of Sales Call Tracking The implementation of sales call tracking can yield numerous benefits for businesses. Below are some of the key advantages: 1. Improved Lead Attribution One of the most significant benefits of sales call tracking is the ability to attribute leads accurately. By knowing which marketing channels are driving the most calls, businesses can allocate their budgets more effectively, investing in high-performing campaigns and adjusting or discontinuing underperforming ones. 2. Enhanced Sales Performance With detailed insights into... --- ### What Is Caller ID Reputation And How To Improve It? > Essential tips to maintain a positive caller ID reputation, ensure your business calls reach customers, and avoid the "Spam Likely" label. - Published: 2024-06-14 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/general/caller-id-reputation - Categories: General Caller ID reputation is a vital part of modern telecommunications. Companies who use telecoms for customer service, marketing, or sales interactions with clients and potential clients need to take caller ID reputation seriously and take proactive measures to maintain and improve it. It's essential to keep up a positive call reputation, as an inferior one might cause calls to be blocked or marked as spam, which makes people stop answering calls from your number. The article aims to give an extensive overview of caller ID reputation. Let's take a look. What Is Caller ID Reputation? Caller ID reputation, sometimes called caller ID health or phone number reputation, determines whether or not telecom operators have blocked or flagged your phone number. It is a rating that major carriers like AT&T, Verizon, and T-Mobile assign to help detect and analyze the risk of unknown phone numbers, much like a credit score. These carriers assign a reputation score to each phone number, which affects how incoming calls are handled. Numerous variables, like call patterns (the proportion of incoming to outgoing calls), carrier status, geography, and spam reports, are used to calculate this reputation score. Carriers examine these factors in an effort to shield their clients from unwanted or unsafe calls. Factors Affecting Caller ID Reputation Caller ID reputation is a critical indicator of how telecom companies manage your phone number. By keeping an eye on these things, you can preserve or enhance the reputation of your phone number and ensure that calls go... --- ### Digital Customer Engagement Strategies: A Complete Guide > Explore effective digital customer engagement strategies, models, and examples in this detailed guide. Learn how to improve digital customer engagement. - Published: 2024-06-13 - Modified: 2025-04-09 - URL: https://callhippo.com/blog/general/digital-customer-engagement - Categories: General To surpass your business & sales goals, you need higher conversion rates, and to attain that, you require effective customer engagement methods. However, over the years, customer engagement strategies have evolved significantly. In this blog, we will explore all the key aspects of digital customer engagement strategies, including digital customer engagement models, along with several examples of digital customer engagement. Let's get started. What is Digital Customer Engagement? Digital customer engagement refers to how businesses interact with their customers using digital channels. This includes websites, social media, email, and mobile apps. To reap the maximum results, you need a digital customer engagement strategy that helps you reach and retain customers online. Some of the key elements of a successful digital customer engagement strategy include: Personalization: Tailoring content and offers to individual preferences. Omni-channel communication: Ensuring consistent interaction across various digital platforms. Real-time support: Providing immediate assistance through chatbots or live chat. It is worth noting that implementing an effective digital customer engagement solution can significantly improve the bottom line, including customer satisfaction and loyalty. Customer Engagement vs. Digital Customer Engagement As the name implies, both customer engagement and digital customer engagement revolve around how businesses interact with their customers to build strong relationships. However, there are some significant differences in terms of the channels they use, costs, analytics, and more. Here are 6 key differences between traditional customer engagement and digital customer engagement: https://callhippo. com/blog/wp-content/uploads/2024/06/difference-between-customer-engagement-and-digital-customer-engagement. png 1. Channels of Interaction The first notable difference between traditional customer engagement and digital... --- ### What is Enterprise Communications? [Top 7 Tools] > Looking to establish seamless collaboration and communication across your enterprise? Enterprise communication tools can help. Discover the best 7 tools here. - Published: 2024-06-12 - Modified: 2024-11-19 - URL: https://callhippo.com/blog/general/enterprise-communications - Categories: General Want to seamlessly connect your enterprise’s on-site employees, remote workforce, and customers for better collaboration and productivity? Establishing effective enterprise communications via proven enterprise communication tools can help. Doing so is non-negotiable because 86% of employees believe that ineffective communication is the cause for workplace failures. That’s enough reason to explore and adopt a robust enterprise communication tool from our article containing the top 7 tools. Let’s get started! What Is Enterprise Communications? Enterprise communication includes business practices and tools that companies use to share information and collaborate externally and internally. An enterprise communication tool unifies all these tools and apps. Some of the major apps that this tool centralizes are voice calling, instant messaging, and API. This tool gives you access to a plethora of team collaboration features to communicate with your in-house and remote teams. It also automates manual tasks for more streamlined processes. Types of Enterprise Communication Tools Want to adopt an enterprise communication tool but not sure which type to choose? Well, each type serves a distinct purpose, which must align with your business needs for effective communication. So, here are the major types of enterprise communication tools you must explore - 1. Cloud-based Enterprise Communication Solutions need a solution that can host, back up, and protect their infrastructure on the cloud. This will free up the company’s on-premise resources. Also, 94% of businesses have seen a drastic improvement in online security after adopting the cloud and using cloud communications. Note: Cloud-based enterprise communication solutions here... --- ### Customer Engagement Platforms: Definition and Top 5 Software > Discover the meaning of a customer engagement platform along with its key features & benefits. Explore the list of top 5 platforms along with their use cases. - Published: 2024-06-11 - Modified: 2024-08-02 - URL: https://callhippo.com/blog/general/customer-engagement-platform - Categories: General Imagine centralizing all your customer interactions to ensure consistent, efficient, and tailored experiences at every touchpoint. A customer engagement platform does that and more. It significantly boosts customer satisfaction and loyalty. A customer engagement platform greatly helps in personalization at every stage of the customer journey. Studies show that 80% of consumers are more likely to buy from brands that offer personalized experiences by collecting customer data and making an engaging experience. Ready to take your customer engagement to the next level? Dive into our blog to learn more about customer engagement platforms! What Is a Customer Engagement Platform? A customer engagement platform is a technology-driven solution designed to enhance businesses' interactions with their customer base. It combines multiple functionalities such as customer relationship management (CRM), marketing automation, customer service, and communication tools into one cohesive system. This integration allows businesses to engage customers through personalized, data-driven interactions. This ensures a consistent experience across various channels, including email, social media, chat, and more. Image source Key Features of a Customer Engagement Platform Customer Engagement Platforms aim to optimize and improve interactions between businesses and their customers. They integrate various tools and channels, offering various features to deliver consistent and efficient customer experiences. Here is the list of features in detail: 1. Omnichannel Communication Omnichannel communication facilitates seamless interactions across multiple channels like email, social media, chat, SMS, and phone. This ensures a unified customer experience, enabling customers to engage on their preferred platforms smoothly and without interruptions in service quality... --- ### What Is Answering Machine Detection: A Complete Guide > Learn about Answering Machine Detection (AMD). Understand its benefits, implementation steps, and how it improves call center efficiency. - Published: 2024-06-07 - Modified: 2024-08-02 - URL: https://callhippo.com/blog/general/what-is-answering-machine-detection - Categories: General When you are operating a call center where you have to make hundreds of calls every day, every second counts - quite literally. You cannot waste your time talking with the machine, right? You need a technology that helps you distinguish between answering machines and live human beings. This is exactly what Answering Machine Detection or AMD does. In this blog, we will discuss all the key aspects of AMD, including its definition, working, benefits, steps to implement, and more. Let’s get started without further ado! What Is Answering Machine Detection (AMD)? Automatic machine detection or voicemail detection is a smart technology used in call centers and automated systems to differentiate between answering machines and live human beings. It works by analyzing audio signals and identifying patterns unique to answering machines, like pre-recorded messages. Once it detects an answering machine, it can either leave a message, prompt the caller to call back later, or connect to a human agent. Now, the question is– why does it matter to know if you are talking to a person or a machine? Well, think about it this way: if you are a telemarketer or someone trying to reach a lot of people, you don't want to waste time on answering machines. You want to talk to real people who might be interested in what you have to say. So, answering machine detection helps these systems decide whether to keep ringing or to start playing a pre-recorded message. It saves time and energy for... --- ### Mastering Workforce Optimization: Strategies, Tools, and Benefits > Maximize efficiency and drop operational costs instantly with workforce optimization. Here are the top workforce optimization strategies and tools for the win. - Published: 2024-06-06 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/general/workforce-optimization - Categories: General As a contact center owner, does hiring, compensating, and supporting the workforce contribute to the majority of your expenses? We understand that it’s necessary to fulfill rising demand, ensure customer satisfaction, and deliver quality service, but you must limit those expenses to avoid increasing operational costs. How? Through workforce optimization (WFO). Interestingly, a big financial services company generated a whopping $6 million in savings for every 100 reassigned employees with workforce planning, a critical component of WFO. But what is WFO, how do you master it, and how does it work in contact centers? Let’s find out! Understanding Workforce Optimization Workforce optimization (WFO) is the implementation of processes and strategies aimed at improving employee productivity, efficiency, and quality through strategic data application. This, in turn, helps you decrease operational costs, streamline business processes, and operate at the best level. But we don’t recommend the tedious manual route to achieve workforce optimization. Why? When you optimize the workforce using proven WFO software, you maximize technology investments, experience improved customer service, enable process automation, and gain insights into each organizational aspect. The best part? You achieve all of this with minimal effort. The primary goal of workforce optimization is operational success. This success covers increasing the work quality of employees, teams, and departments so your organization can work efficiently without incurring added costs. WFO is a broader subject incorporating all sorts of processes and strategies to improve workforce efficiency and performance. In contrast, workforce management optimization has a narrower scope, comprising workforce... --- ### What is DNC Scrubbing and Why Do You Need It? > DNC scrubbing is the process of eliminating phone numbers registered on (NDNC) from your call lists. Discover how the DNC scrubber can be beneficial to you. - Published: 2024-06-05 - Modified: 2024-07-01 - URL: https://callhippo.com/blog/general/what-is-dnc-scrubbing - Categories: General A lot of companies choose Do Not Call (DNC) scrubbing methods to comply with federal laws as well as state regulations while trying to retain marketing compliance. But, as the regulatory landscape evolves, it becomes increasingly difficult to keep up with and comply with telemarketing laws and regulations. However, depending merely on DNC scrubber techniques may not provide adequate security for your company and brand. Let's discuss what Do Not Call scrubbing is, why it’s essential, and the benefits it brings to your business. What Is DNC Scrubbing? DNC scrubbing is the process of eliminating phone numbers registered on the National Do Not Call Registry (NDNC) from your call lists. The DNC scrubber ensures that your business complies with telemarketing regulations by filtering out numbers that should not be contacted. This process helps prevent unsolicited calls, thereby protecting consumer privacy and avoiding legal repercussions. What is the DNC Listing? The DNC listing, or the Do Not Call Registry, is a database maintained by the Federal Trade Commission (FTC) in the United States. This registry contains the phone numbers of individuals who have opted out of receiving unsolicited telemarketing calls. Businesses are legally required to respect this list, and calling numbers on this list can result in severe penalties. This allows users to take control of their privacy and reduces interruptions from unwanted sales proposals. How to Scrub Leads Against the DNC? Scrubbing leads against the DNC involves a few key steps: 1. Obtain the DNC List First, get access to... --- ### The Ultimate Guide to Contact Center Reporting > Looking for efficient contact center reporting to deliver better customer service? Learn more about contact center reporting and analytics with top 5 solutions. - Published: 2024-06-04 - Modified: 2025-02-25 - URL: https://callhippo.com/blog/general/contact-center-reporting - Categories: General Want to enhance your contact center operations, elevate customer service quality, and improve agent performance? You cannot do that until you know what is going on in your contact center— what’s working and what’s failing. And that’s where contact center reporting can help. Contact center reporting inherently leverages a data-driven approach to make decisions. And data-driven organizations are 23% more likely to acquire customers, and 19x more likely to be profitable. But what are contact center reporting and analytics, its critical metrics, and its benefits? We’ll also look at the top 5 proven solutions to help you ace contact center reporting. Let’s begin. What is Contact Center Reporting? Call center reporting refers to the process of gathering, arranging, analyzing, and demonstrating contact center data to gain insight into customer service performance and related loopholes. Contact center data usually includes calls, emails, social media, and chats. This kind of reporting helps contact centers easily assess Net Promoter Score, customer satisfaction, customer loyalty, service efficiency, and agility in operations. Compare these reports with the existing historical data to best utilize these reports and understand how aligned you are with your goals. Benefits of Effective Reporting Effective reporting lets you dive into your contact center performance and eliminate any inefficiencies before it gets too late. Here are some other major benefits of reporting - 1. Enhances customer service Companies witness an 80% increase in revenue when there’s an improvement in customer experience and service. That’s why you must deliver great customer service. Not... --- ### How to Manage Call Center Overflow? 5 Proven Strategies > Learn how to manage call center overflow with strategic planning, and optimized resource allocation for better customer satisfaction. - Published: 2024-06-03 - Modified: 2025-03-11 - URL: https://callhippo.com/blog/general/call-center-overflow - Categories: General Managing call center overflow is crucial for maintaining customer satisfaction and operational efficiency, especially since the majority of call centers aim to answer 80% of incoming calls within 20 seconds. Call center overflow happens when incoming call volume surpasses the call center's capacity to handle them. Effective management strategies ensure that customer inquiries are addressed promptly, even during peak times, thereby enhancing customer experience and optimizing resource utilization. What is Call Center Overflow? Call center overflow, often referred to simply as call overflow, happens when the incoming call volume surpasses the available capacity of a call center's agents. This can occur due to unexpected spikes in call volume, limited staffing, or operational disruptions. Effective management of call overflow is essential to prevent long wait times, dropped calls, and customer dissatisfaction. Implementing strategies to handle call overflow using call overflow service ensures that calls are either queued efficiently or redirected to alternative resources to maintain service quality. How To Manage Call Center Overflow? Managing call center overflow involves a combination of strategic planning, technology implementation, and efficient resource allocation. Here are some key methods: 1. Utilize Interactive Voice Response (IVR) Systems IVR systems can handle a large volume of calls by providing automated responses to common queries and routing calls to the appropriate department. It also collects preliminary information before connecting the caller to a live agent. 2. Implement Call Routing Implementing call routing entails directing incoming calls to suitable agents based on availability, skills, and priority, ensuring efficient handling. This... --- ### Call Avoidance in Call Centers: A Detailed Guide > Businesses can address call avoidance to guarantee that customer inquiries are handled efficiently. Explore all about it in this comprehensive blog. - Published: 2024-06-01 - Modified: 2025-02-04 - URL: https://callhippo.com/blog/general/call-avoidance - Categories: General Most customers believe that good customer service begins when they call your call center. In fact, 73% of customers believe that valuing their time demonstrates excellent service. As a result, your contact center agents must respond to calls and resolve inquiries as soon as possible. Addressing how call avoidance behavior or representatives not answering calls can impact customer relationships as well as the company’s reputation. In this article, we will explore all about call avoidance in call centers and some of the most prominent ways to tackle it. Let’s get started! What Is Call Avoidance in Call Centers? Call avoidance in call centers refers to deliberate actions taken by agents to avoid answering calls. This is sometimes due to physical tiredness, time limits, or a refusal to deal with tough clientele agents avoiding calls. Because of their compensation scale, some agents may decide not to answer calls after fulfilling their quotas. Call avoidance strategies can take many forms. Hanging up the phone, transferring calls to other agents, taking long pauses, remaining in conference mode, and accepting calls via voicemail are just a few examples. Agents can also extend calls to avoid having to handle more. These actions may have a negative impact on both the company's reputation and customer satisfaction. Consumers expect timely service, which is hampered by call avoidance call centers. In order to maintain excellent client relationships and provide exceptional customer service, it is imperative to recognize and address call-back avoidance behaviour. 3 Ways Call Avoidance Can Hurt... --- ### What is Speed to Lead? Importance & How to Improve It > Speed to lead refers to how fast you respond to leads after the first contact. A faster lead response can significantly improve your conversion rate. Learn why. - Published: 2024-05-31 - Modified: 2024-06-03 - URL: https://callhippo.com/blog/general/what-is-speed-to-lead - Categories: General Speed to Lead, or the time it takes to respond to inbound leads, can have a profound impact on your ability to convert that prospect into a paying client. Acting quickly demonstrates your attentiveness and eagerness to assist, instilling confidence right from the initial interaction. Moreover, a rapid response also allows you to engage while the buyer’s interest is at its peak. But what is speed to lead? Why does a swift response matter? Let’s understand this. We will also outline concrete steps to accelerate your follow-up process to improve your conversion rate. What Is Speed To Lead? Speed to Lead is a key sales metric that measures the elapsed time between when a potential customer submits an inbound sales inquiry. Moreover, it also considers when a representative from your company first responds or makes contact with that lead. Essentially, it tracks how quickly your sales team is able to follow up on new leads that express interest in your products or services. A short lead response time, measured in minutes or hours rather than days, indicates an efficient and responsive sales process. Conversely, a long lag between lead creation and initial outreach suggests missed opportunities due to slow reaction times. Responding quickly to qualified leads is crucial as it ensures that high-quality prospects are engaged promptly, increasing the chances of conversion. Why Is Speed To Lead Important? Shockingly, fewer than 1% of B2B companies contact new leads within the first 5 minutes. These speed to lead statistics indicate that... --- ### Difference Between Omnichannel vs Multichannel Contact Centers > Discover the differences between omnichannel and multichannel contact centers. Learn which approach best suits your customer service strategy. - Published: 2024-05-30 - Modified: 2025-04-04 - URL: https://callhippo.com/blog/general/omnichannel-vs-multichannel-contact-center - Categories: General When it comes to customer service, businesses are continuously seeking ways to improve their engagement and support strategies. Two prominent approaches in this domain are omnichannel and multichannel contact centers. While both aim to enhance customer experience, they differ significantly in their execution and capabilities. Understanding these differences is crucial for businesses looking to optimize their customer service operations and deliver seamless, personalized interactions. This blog will delve into the definitions, features, and advantages of omnichannel and multichannel contact centers to help you make an informed decision. What Is Omnichannel Contact Center? An omnichannel contact center integrates various communication channels into a single, cohesive system, allowing seamless interaction across multiple platforms. Customers can start a conversation on one channel and continue it on another without losing context. For example, a customer may initiate contact through a live chat, follow up via email, and resolve their issue over the phone, all within a unified thread. This integration ensures that agents have a comprehensive view of the customer’s history and can provide personalized, efficient support. The goal of an omnichannel approach is to create a consistent and fluid customer experience, regardless of the channel used. Key features of an omnichannel contact center include - 1. Unified Customer View All interactions and data are consolidated, giving agents a complete understanding of the customer journey. 2. Seamless Channel Transition Customers can switch between channels without repeating information. 3. Consistent Experience Uniform service quality and branding across all touchpoints. 4. Enhanced Personalization Leveraging integrated data... --- ### What Is a Phone Tree? How To Design & Benefits of It > Learn about phone tree, their benefits, and how to design one. Discover the steps to create an effective phone tree system for rapid and reliable communication. - Published: 2024-05-29 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/phone-tree - Categories: General Imagine needing to share crucial information with a large group swiftly. That's where a phone tree proves invaluable. It's a strategic and organized method to ensure everyone receives the message promptly, regardless of the situation. Whether it's for an organization, school, or community group, using a phone tree can make a huge difference in how quickly and efficiently updates are shared. Curious about how it works and how it can benefit you? Let's explore the details and see why it's such a valuable tool. What Is Phone Tree? A phone tree, also known as a call tree, is an organized communication phone system where each person in a group has the responsibility to call a few other members. These contacted individuals then continue the process, calling their assigned contacts. This creates a branching effect, similar to the limbs of a tree, allowing information to spread quickly and efficiently throughout the entire group. By dividing the communication workload among multiple members, a phone tree ensures that important messages are promptly and reliably conveyed to everyone involved, making it an effective method for disseminating urgent updates or critical information. How does a phone tree work? Phone trees operate by distributing the responsibility of communication across multiple members. Each person calls a few designated contacts, who then call their assigned contacts, creating a branching effect that quickly spreads the message. 1. Initiator The phone tree process starts with the initiator, who is the first person to receive and disseminate the information. The initiator... --- ### How to Call Canada From China? > Learn how to call Canada from China effortlessly with correct international dialing codes and expert tips. Simplify your international communication today! - Published: 2024-05-28 - Modified: 2024-05-28 - URL: https://callhippo.com/blog/general/call-canada-from-china - Categories: General Calling Canada from China might seem like a daunting task due to international dialing codes and potential language barriers. However, with the right information and steps, it can be a straightforward process. In this guide, we'll explore the steps for calling Canada from China, including dialing codes, tips for calling Canadian cell phones, and essential considerations to ensure a smooth connection. Steps for Calling Canada from China For seamless communication, below are the simple steps for calling Canada landline from China - Step 1: To call Canada from China, you need to dial the international dialing code for China, which is "+86. " Step 2: The country code for Canada is "+1. " Step 3: Then, dial the Canadian area code (e. g. , Toronto's area code is "416"). Step 4: Finally, dial the specific Canadian phone number. And that’s it! You can now successfully make calls to Canada. How to Dial Canada Cell Phone from China? Now that you know how to call Canada landline, below are the steps for calling Canada cell phone from China - Step 1: Dial China's international dialing code: "+86. " Step 2: Followed by Canada's country code: "+1. " Step 3: Skip the leading "0" in the Canadian cell phone number. Step 4: Dial the Canadian cell phone number, including the area code. Tips for calling Canada from China Consider using international calling cards or services provided by your telecom provider for cost-effective international calls. These services often offer competitive rates and may... --- ### How to Receive Online SMS Free? > Learn how to receive SMS online for free, using virtual phone numbers for secure and private SMS verification and communications. - Published: 2024-05-27 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/receive-online-sms-free - Categories: General Getting free online SMS is a smart approach to managing verification codes and messages securely, without exposing your personal phone number. With privacy concerns on the rise, many people prefer using online SMS services for added security. According to a Pew Research Center survey, 79% of Americans are concerned about how companies use their data, highlighting the importance of privacy in digital communication. Using online SMS services can help maintain this privacy. What Is Online SMS Receiving? Online SMS receiving enables users to receive text messages through a virtual phone number rather than their actual phone number, enhancing privacy and security. This is particularly useful for verifying accounts, receiving one-time passwords (OTPs), or any situation requiring text message reception without using your own number. By using these services, you can maintain privacy and security while managing your communications effectively. How to Receive Online SMS Free? To receive online SMS for free, you can use various platforms that offer temporary phone numbers or virtual phone numbers. Here's how you can do it: 1. Using Virtual Phone Number Using a virtual phone number allows you to receive calls and SMS without a physical SIM card. These numbers are provided by services like Google Voice, Skype, or specialized apps such as CallHippo, Burner and TextMe. Virtual numbers are particularly useful for protecting your privacy, managing business communications, or handling SMS verifications without exposing your real number. They can be easily managed through apps or free SMS verification websites, giving users the flexibility to... --- ### What is Call Disposition? Everything You Need to Know > Learn all about call disposition, its importance, different types, examples and call disposition codes list for streamlined business communication. - Published: 2024-05-24 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/call-disposition - Categories: call center, General Call disposition, a crucial component of call center operations, refers to the categorization of outcomes following customer interactions. It provides valuable insights into the effectiveness of communication strategies, agent performance, and customer satisfaction levels. By systematically categorizing call outcomes, call disposition facilitates efficient tracking, analysis, and improvement of service delivery processes within call centers. Let’s learn more about call disposition by diving into this informative blog. What is Call Disposition? A call disposition, also known as call center disposition, refers to a detailed record of the outcome or status of a call in a customer service or sales context. These details are typically recorded in a CRM (customer relationship management) system or call center software platform to facilitate the analysis and management of customer interactions. Call dispositions are often categorized using predefined codes or labels, known as call disposition codes or call center disposition codes. Common examples of call disposition codes include "resolved," "not interested," "callback scheduled," "escalated," and others. Importance of Call Disposition in Call Centers Call disposition is paramount in the efficient functioning of call centers. Every call handled by a call center is a valuable touchpoint, and how it's categorized through call disposition is crucial for several reasons: 1. Performance Evaluation Call disposition codes provide a structured way to evaluate agent performance. By categorizing calls based on their outcomes, supervisors and managers can identify areas where agents excel and where they need improvement. This data can then be used for training purposes and performance reviews. 2. Customer... --- ### How to Create the Perfect Meeting Invite Template: 5 Customizable Templates > Discover how to craft perfect meeting invitations with our guide. Explore 5 customizable templates to enhance consistency, clarity, and engagement. - Published: 2024-05-23 - Modified: 2025-02-17 - URL: https://callhippo.com/blog/general/meeting-invite-templates - Categories: General Creating the perfect meeting invitation email template can streamline your workflow and ensure that all necessary details are conveyed clearly to attendees. A well-crafted meeting invite not only sets the tone for the meeting but also increases the likelihood of a successful and productive session. In this blog, we will explore five of the best meeting invite templates that can help you save time, enhance your communication, and increase your sales. How To Create a Perfect Meeting Invitation Email Template? Creating a successful meeting invitation email template involves crafting a message that is clear, concise, and compelling. Here's a detailed guide on how to create one: 1. Subject Line Make it clear and informative. Mention the purpose of the meeting and its importance. For example: "Invitation to Attend Quarterly Strategy Meeting: Your Input Needed! " 2. Introduction Start with a warm and professional greeting. Address the recipient by name if possible. Briefly introduce yourself and your role within the organization. If you're representing a team or department, mention that as well. 3. Purpose of the Meeting Clearly state the purpose of the meeting. Be specific and provide any necessary context. Include details such as date, time, duration, and location (if applicable). For virtual meetings, provide the link to the online platform and any access codes. 4. Agenda Outline the meeting agenda for the meeting. Break it down into key topics or discussion points. This helps attendees understand what will be covered and prepares them accordingly. 5. Importance Explain why the... --- ### 50+ Best Sales Email Subject Lines to Get More Clicks > Discover the best sales email subject lines to boost your open rates. Learn tips for crafting compelling subject lines for cold emails, and follow-ups. - Published: 2024-05-21 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/general/sales-email-subject-line - Categories: General When it comes to customer engagement, you need to be creative to capture their attention. For email marketing, the subject line is your first and often only chance to capture the recipient's attention. Crafting a compelling subject line can significantly increase your open rates and, subsequently, your conversion rates. A great subject line is not just about creativity; it’s about understanding your audience and the psychology behind what makes them click. Here are some tips on how to create irresistible subject lines for your sales emails that will boost your click-through rates and drive more sales. Tips for Creating a Great Subject Line for Sales Email Before we share the list of email subject lines, you need to first check out the tips that can help you improve your subject lines. 1. Keep It Short and Sweet Long subject lines can get truncated, especially on mobile devices. Aim for 6-10 words or about 50 characters to ensure your entire message is visible at a glance. Brevity ensures your subject line is easily digestible, which is crucial for grabbing attention in a cluttered inbox. Example: "Exclusive Offer Just for You" 2. Personalize Your Subject Line Personalization goes beyond just using the recipient’s name. Tailor the subject line to their interests, past interactions, or specific needs. This creates a sense of relevance and urgency, making the recipient more likely to open the email. Example: "John, Unlock Your Special Discount on Laptops" 3. Create a Sense of Urgency or Scarcity Urgency and scarcity... --- ### Is VoIP Reliable for Business? | Guide to VoIP Reliability > Discover if VoIP is reliable for business. Learn about its benefits, key factors affecting reliability, and future trends in VoIP technology. - Published: 2024-05-20 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/is-voip-reliable-for-business - Categories: General In the current modern business structure, effective communication is paramount. Companies are continually seeking ways to enhance their communication systems, reduce costs, and improve flexibility. Voice over Internet Protocol (VoIP) has emerged as a popular solution, promising to revolutionize business communications. But is VoIP reliable for business? This question is important to consider. This blog explores the reliability of VoIP, how it works, and the advantages it offers to businesses. Is VoIP Reliable for Business? Voice over Internet Protocol (VoIP) has revolutionized the way businesses handle communication. By transmitting voice data over the internet rather than traditional phone lines, VoIP offers numerous benefits, including cost savings, flexibility, and advanced features. However, reliability is a crucial concern for any business considering VoIP. In the next section, we’ll explore the factors that affect the reliability of VoIP. What Factors Affect The VoIP Reliability? Below are the main components that affect VoIP reliability. 1. Internet Connection Quality The foundation of VoIP reliability is a robust and high-speed internet connection. VoIP relies on the internet to transmit voice data, so any issues with the internet connection can directly impact call quality and reliability. Key aspects of internet connection quality include: Bandwidth - Adequate bandwidth is essential for handling multiple simultaneous VoIP calls. Latency - Latency refers to the delay in data transmission over the network. Jitter - Jitter is the variation in packet arrival times. High jitter can result in choppy audio and disrupted calls. Packet Loss - Packet loss occurs when data packets... --- ### 6 Types of Call Centers and Which Is Right for Your Business? > Explore the different types of call centers, their benefits, and how to choose the right one for your business to enhance customer service. - Published: 2024-05-17 - Modified: 2024-12-10 - URL: https://callhippo.com/blog/general/types-of-call-centers - Categories: callcenter, General Call centers are integral to modern businesses, facilitating customer interactions, support, and sales. Selecting the right type of call center is crucial to align with your business goals, customer needs, and operational capabilities. Currently, average call center handles 4400 calls every month, making it crucial to select the right call center model for your business. In this blog, we'll explore six different types of call center services, their unique features, and which businesses they best serve. What is a Call Center? A call center is a centralized department that handles inbound and outbound communications with customers. Traditionally, these interactions occurred via phone calls, but modern call centers may also manage communication through email, live chat, and social media. Call centers are designed to provide customer support, handle inquiries, resolve issues, and facilitate transactions, playing a crucial role in maintaining customer satisfaction and loyalty. Call Center vs. Contact Center While the terms "call center" and "contact center" are often used interchangeably, there are key differences. A call center primarily focuses on voice-based interactions. In contrast, a contact center encompasses a broader range of communication channels, including email, live chat, social media, and SMS. Contact centers offer a more integrated approach to customer service, providing a seamless experience across multiple channels. Businesses must assess their communication needs and customer preferences when choosing between a call center and a contact center. Now, let’s check out the 6 main types of contact centers - 6 Types of Call Centers Depending on the nature and... --- ### Customer Service vs. Customer Support: Key Differences > Know the nuances between customer service & support for effective strategies. Learn key differences to enhance satisfaction & build lasting client relationships. - Published: 2024-05-16 - Modified: 2025-03-21 - URL: https://callhippo.com/blog/general/customer-service-vs-customer-support - Categories: callcenter, General There is often confusion between customer service vs. customer support. Despite these subtle distinctions, both seek to optimize the value that consumers receive from a good or service. But their purposes and means of support are different. Organizations need to understand these distinctions to allocate staff departments, distribute resources efficiently, and improve customer satisfaction. The differences between the customer service team and the customer support team are discussed in this article, along with tips to improve the customer experience. What Is Customer Service? Customer service is a comprehensive process that involves supporting clients throughout their entire journey with a product or service. It's important to emphasize that ensuring exceptional customer service, addressing requests, resolving issues, and optimizing the product's value for customers is a shared responsibility among all teams within a company. It involves a number of strategies to improve the customer experience, like having customer service agents assist in selecting products, respond to questions both before and after the sale, settle billing disputes, and do other duties that come into contact with customers. Customer service deals with ensuring that consumers are happy with all of their encounters with the business. What Is Customer Support? Customer support is a process of helping clients with inquiries and problems. This includes responding to inquiries promptly and helpfully, assisting clients with the onboarding process, addressing technical issues, and guaranteeing smooth upgrades to new goods or services. Customer support teams primarily focus on handling specific issues that may arise with a business's goods or... --- ### What Is Call Blasting And How It Works? > Discover the power of call blasting: legalities, definitions, and alternatives. Optimize communication strategies for effective outreach and engagement. - Published: 2024-05-15 - Modified: 2025-01-22 - URL: https://callhippo.com/blog/general/call-blasting - Categories: General Call blasting has turned into a dynamic communication strategy that enables businesses to reach their target audience effectively and deliver personalized messages at scale. This automated process involves sending pre-recorded voice messages to multiple recipients simultaneously. As businesses seek efficient ways to engage with their customers and prospects, call blasting has become a popular choice for delivering timely and relevant communications. In this context, understanding the legality, definitions, and alternatives to call blasting becomes essential for optimizing communication strategies and achieving business objectives. What Is Call Blasting? Call blasting, also known as voice broadcasting or robocalling, is a technology-driven communication method that allows organizations to reach a wide audience quickly and efficiently. It is commonly used by businesses, political campaigns, non-profit organizations, and emergency services to deliver important messages or announcements. How Does Call Blasting Work? The process of call blasting involves several key steps: 1. Message Creation: The first step is to create a pre-recorded message that conveys the intended information or promotion. This message can be customized to include specific details such as the recipient's name or other personalized information. 2. Recipient List: A list of phone numbers, known as the recipient list, is compiled based on the target audience. This list can be obtained from customer databases, lead generation campaigns, or opt-in subscriptions. 3. Call Broadcasting System: The pre-recorded message is then uploaded to a call broadcasting system or software. This system is responsible for managing the outbound calls and delivering the message to the recipients. 4.... --- ### How to Calculate & Improve Customer Retention Rate? [With Formula] > Find out successful strategies for increasing customer retention rates. Learn how to increase customer loyalty, satisfaction, and long-term business success. - Published: 2024-05-14 - Modified: 2025-02-06 - URL: https://callhippo.com/blog/general/customer-retention-rate - Categories: General With countless options available to consumers in almost every industry, retaining loyal customers is equally crucial as getting new ones. So, having a healthy consumer retention rate becomes handy for the organization as it offers numerous benefits to them. But how to retain customers is a big question. Let us understand a few ways to calculate the customer retention rate, along with the formula to calculate it. What Is Customer Retention? Customer retention means the number of retained customers by a company over a specified period. It emphasizes developing strong, long-term relationships with customers to generate repeat purchases and loyalty. For instance, if your company begins the year with 100 customers and loses 20 of them, you have an 80 percent retention rate. A high customer retention rate implies that consumers are satisfied with the product or service, resulting in repeat purchases and favorable customer recommendations. How Can You Calculate Customer Retention Rate? Customer retention calculation is mandatory for understanding how well a business is retaining its customers. Here’s the customer retention rate formula: Calculate how many clients you will have by the end of a certain period (month or year). Reduce the number of customers you've acquired over that period. Divide by the number of consumers you had at the start of the quarter. Then multiply it by 100. Let's understand with a real-life example; If you had 100 customers at the start of Q1 and ended with 120 after adding 30 new ones during the quarter, your CRR... --- ### Sales Call Recording: How To Record Sales Calls? > Record sales calls to train your agents and capture important details. Leverage five ways to record sales calls & enhance customer experience - Published: 2024-05-13 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/general/record-sales-calls - Categories: General Closing sales is a daunting task for any business. Without effectively analyzing and reviewing conversations with potential customers, you're left in the dark about what resonates and what falls flat. The solution? Call recording! By recording sales calls, you gain in-depth insights into your process with hard data to optimize your strategies. Besides, call recording allows you to examine real interactions and pinpoint what works and what needs refinement to close more deals. Let’s understand why you use record sales calls and how it can help your business. Why Do Businesses Need Sales Call Recording? Recording sales calls can contribute to the continuous improvement of the sales process, enhance customer satisfaction, and ultimately drive business growth. In fact, 63% of high-growth companies leverage conversation analytics and call recording to better understand their customers. That said, here are five key reasons you should record sales calls. 1. Improve Training and Coaching Sales conversation recording allows managers and coaches to evaluate the performance of sales reps and provide constructive feedback. They can identify areas where the rep excels and areas that need improvement. By reviewing recorded calls, sales managers can offer guidance on objection handling, closing techniques, and overall communication skills. Here are some more ways sales call recording can help. Identify areas where the rep excels and areas that need improvement Offer guidance on objection handling, closing techniques, and communication skills Use recorded calls as examples during training sessions 2. Ensure Compliance and Avoid Disputes In many industries, laws and regulations... --- ### 10 Best Call Center Tools & Features Used by Support Agents > Want to streamline call center processes and fasten query resolution? Call center software can help. Discover the 10 must have tools used by support agents here! - Published: 2024-05-10 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/general/call-center-tools - Categories: call center, General Want your agents to deliver a personalized customer experience and resolve customer queries quickly? Adopting proven call center tools and features that support agents usually rely on can make a significant difference. After all, great customer service is known to improve revenue by a whopping 80%. That’s why we have brought you this guide on the 10 best call center tools and features that the support or customer service agent uses to deliver the best service. What are Call Center Tools? Call center tools present in call center software enable agents to streamline and manage customer communication. These tools empower the customer service team with automations to increase operational efficiency and analytics to drive data-based decisions. All the tools that call center tools software offer significantly lower infrastructure costs and improve productivity. Not just that, using these call center tools you can easily increase revenue and maintain regulatory compliance. Top 10 Call Center Tools & Features Call center management tools (BPO tools) are critical to boosting agent productivity, reducing infrastructure costs, increasing revenue, and maintaining regulatory compliance. That’s possible only when your call center software solution has the required tools and features. Here are 10 such call center tools (technology) you cannot miss having: 1. Interactive Voice Response System (IVR) IVR is a call-routing system that gathers the callers’ query data to direct them to a relevant resource or human agent. It is utilized to deploy predefined responses to frequently asked questions, along with proper follow-up actions. Support agents use... --- ### Customer Experience Marketing: How to Build a Winning CX Strategy > Enhance customer loyalty with effective customer experience marketing. Discover proven strategies to improve CX and retention to drive business growth. - Published: 2024-05-09 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/general/customer-experience-marketing - Categories: General Customer Experience Marketing (CXM) isn’t just a marketing strategy. Every business choice is based on the wants, preferences, and pain points of the consumer, according to the customer-centric mindset. In fact, 89% of businesses will compete mainly on customer experience. CXM is all about understanding your customer, their needs, and preferences and then creating personalized interactions across every touchpoint. By placing the customer journey at the center of your business and following the right customer experience tips, you can build loyalty, advocacy, and, ultimately, sustainable growth. By implementing the right customer experience strategy, businesses can create personalized interactions across multiple touchpoints, fostering loyalty, advocacy, and long-term growth. What is Customer Experience? The goal of customer experience (CX) is to create and deliver outstanding customer experiences during the course of a customer's relationship with a brand. It encompasses every interaction a customer has with a company, from the first touchpoint to post-purchase support, aiming to build long-lasting relationships and drive customer loyalty. Unlike traditional marketing, customer experience marketing (CXM) prioritizes customer satisfaction, engagement, and advocacy as key success metrics. Here's a detailed breakdown of customer experience marketing: 1. Customer-Centric Approach A strong customer experience strategy revolves around understanding customer needs and creating marketing campaigns that resonate. It entails delving into customers' needs, preferences, and challenges to craft marketing strategies that deeply connect with them. This strategy underscores personalized interactions, pertinent content, and smooth interactions across various platforms. 2. Integrated Customer Journey Strategy The complete buyer journey—from awareness and consideration to purchase... --- ### What Is Business Call Forwarding & How Do You Set It Up? > Business call forwarding allows you to send incoming calls to a separate number for increased efficiency. Explore all about it in this informative blog. - Published: 2024-05-08 - Modified: 2025-02-28 - URL: https://callhippo.com/blog/general/what-is-business-call-forwarding - Categories: General Effective communication is essential, with most employees believing that communication influences how successfully they perform their tasks. As a small business owner, being busy can result in missed calls due to network issues or after-hours inquiries, leading to potential revenue loss. This is where business call forwarding comes into play. It ensures that all calls are promptly answered, increasing customer satisfaction and overall efficiency. In this article, we will take a closer look at the benefits of business call forwarding and how you can set it up. What Is Business Call Forwarding? Call forwarding is a pivotal feature in modern business phone systems, seamlessly redirecting incoming calls to designated destinations such as another phone number, mobile app, or voicemail system. This flexibility ensures continuity and prevents the loss of critical customer calls, even when employees are unavailable or away from their desks. The system's effectiveness comes from its ability to apply multiple rules of call forwarding for business, resulting in a sophisticated call routing system. Calls can be routed to a mobile phone after hours, a voicemail system on holidays, or a colleague's phone during business hours based on the time of day. This feature ensures accessibility anywhere by supporting a wide range of destinations, such as local numbers, mobile phones, virtual systems, international numbers, or auto attendants. How Business Call Forwarding Works? According to research, 67% of customers hang up the phone in frustration when they are unable to reach a customer service representative. This is primarily why and... --- ### 740 Area Code: Location, Map, Time Zone, & How to Get One? > Explore the 740 area code in Ohio, its map, time zone, and how to secure a local number via CallHippo. Ideal for businesses and residents in Ohio. - Published: 2024-05-07 - Modified: 2024-07-01 - URL: https://callhippo.com/blog/general/740-area-code - Categories: General The 740 area code is pivotal to Ohio, covering a vast area that includes both major cities and quite rural regions. Introduced in 1997 after being split from area code 614, it spans a variety of communities. Currently, millions of residents are served under the jurisdiction of the 740 area code. This blog explores the extensive geographical coverage of the 740 area code, its representation on maps, its alignment with the Eastern Time Zone, and detailed instructions on securing a phone number in this area code through providers like CallHippo. What Is the 740 Area Code Location? The 740 area code primarily covers southeastern and central Ohio. It includes larger cities such as Newark and Lancaster in southeastern Ohio and Marietta & Athens—home to Ohio University. It also extends to smaller towns and rural areas, providing a crucial link for local businesses and residents who need to stay connected across this broad geographic area. 740 Area Code Map The map of the 740 area code reveals its extensive coverage across Ohio. The area extends from the outskirts of Columbus, reaching eastward to the border with West Virginia and northward towards Lake Erie. This vast area shows the diverse regions—from urban centers to Appalachian communities—that rely on the 740 code. Image source What Time Zone is Applicable To The 740 Area Code? The entire 740 area code lies within the Eastern Time Zone. Throughout the year, the region alternates between Eastern Standard Time (EST) and Eastern Daylight Time (EDT) in accordance... --- ### How To Record Business Calls? > Learn how to record business calls and use them to monitor agent performance, and improve customer satisfaction while minimizing legal risks. - Published: 2024-05-06 - Modified: 2025-01-21 - URL: https://callhippo.com/blog/general/record-business-calls - Categories: General, voip In today’s world, every phone call involves an exchange of critical information and provides valuable insights into customer expectations. Call recordings help ensure that businesses do not miss out on information and opportunities. Also, businesses hire customer service agents frequently. It is important to train them effectively as one bad call may ruin the business sales and reputation to a notable extent. A McKinsey study shows that 70% of purchasing experience is based on the effectiveness of customer service. Call recordings reflect real-world scenarios and help agents get practical acquaintance with customer calls. Wondering how to record business calls? Let’s dive into the details. Types of Call Recording There are three main types of business recording and each of them cater to different business needs. You must understand their pros and cons before choosing a type. 1. Automatic Call Recording Automatic call recording is integrated with your VoIP phone systems and call center platforms. The administrator can choose to automatically record all conversations or specific calls from selected phone numbers and user categories like inbound, outbound, etc. As the name suggests, automatic call recording documents calls without manual intervention. The recordings can be saved and tagged for future reference. They are usually attached to a search facility where users can search for the recording by date, user type, agent, etc. The analytics derived from business phone call recordings offer crucial insights into call handling rates, wait times, agent performance, etc. , and enable them to make informed strategies. From the... --- ### Skill Based Routing: What It is and Best Practices > Discover the power of skill based routing for efficient customer service. Learn best practices and try it free with CallHippo's call routing. - Published: 2024-05-03 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/general/skills-based-routing - Categories: General Customer service plays a crucial role in maintaining customer satisfaction and loyalty. One of the key strategies companies use to enhance their customer service is skills-based routing. This blog will delve into what skills-based routing is, the different types, and how it works, along with best practices for implementing it effectively. So, let’s get started. What Is Skill Based Routing? Skills-based routing is a method used by contact centers and customer service departments to ensure that incoming customer inquiries are directed to the most qualified agent or representative to handle the specific issue. Rather than routing calls randomly or based solely on availability, skills-based routing matches each incoming query with an agent possessing the relevant skills, knowledge, and expertise to provide the best possible assistance. Types of Skill Based Routing Below are the main types of skills-based routing that businesses can explore and implement - Skill-Based Routing by Expertise: This type of routing directs customer inquiries based on the agent's expertise in a particular product, service, or area of support. For example, technical issues may be routed to agents with IT expertise, while billing inquiries are directed to agents specialized in financial matters. Language-Based Routing: In multilingual customer support settings, language-based routing ensures that calls are directed to agents fluent in the customer's preferred language. This enhances communication and reduces misunderstandings. Channel-Based Routing: With the proliferation of communication channels such as phone calls, emails, live chat, and social media, channel-based routing directs inquiries to agents trained to handle specific channels... --- ### Best Time to Call Iran: Navigating Global Time Differences > Discover optimal times to call Iran from the USA, India, the UK, Canada, and Australia to ensure seamless business communication. - Published: 2024-05-02 - Modified: 2024-05-02 - URL: https://callhippo.com/blog/general/best-time-to-call-iran - Categories: General When planning a call to Iran, it’s essential to consider the time difference, as Iran operates with a unique time zone (IRST, UTC +3:30). Understanding this can ensure your calls are timely and welcomed. The growing number of mobile users in Iran, which reached 146 million in 2022, underscores the country's increasing connectivity. In this detailed blog, we explore the best times to call Iran from the USA, India, the UK, Canada, and Australia and answer key questions about Iran’s time practices. Dive into our blog to enhance your communication strategy and stay connected across continents. Best Time to Call Iran This section will delve into the optimal time to make phone calls to Iran, ensuring effective communication across different time zones. 1. From the USA The United States has multiple time zones, ranging from UTC-4 (Eastern Daylight Time) to UTC-10 (Hawaii-Aleutian Standard Time). For simplicity, let’s consider Eastern Daylight Time (EDT, UTC-4) as a reference. Iran is 7. 5 hours ahead of EDT. The best time to call Iran from the US is in the morning, from 6 AM to 12 PM EDT, which corresponds to early to late afternoon in Iran, between 1:30 PM and 7:30 PM IRST. 2. From India India operates on India Standard Time (IST), which is UTC +5:30. This puts India just 2 hours behind Iran. An ideal time to call Iran from India is between 11 AM and 5 PM IST, which would be 09:00 AM to 03:00 PM IRST in Iran. This... --- ### What Is a Conference Bridge and How Does It Work? > Explore the meaning of the conference bridge along with top key features. This blog outlines the factors for selecting a conference bridge service provider. - Published: 2024-05-01 - Modified: 2024-06-13 - URL: https://callhippo.com/blog/general/what-is-a-conference-bridge - Categories: General Imagine effortlessly connecting with colleagues across the globe in a seamless, collaborative environment, no matter where they are. With 43% of both remote and in-house teams already using video conferencing tools, the importance of such technologies is clear. The way you conduct business meetings, remote training sessions, and group collaborations can be transformed—all with a single system. A conference bridge is the answer - it connects multiple telephone lines together, allowing for seamless, effective communication across large groups. Dive into this blog to learn how this indispensable tool can revolutionize your organizational communications, making every conversation an opportunity for growth and innovation. What Is a Conference Bridge? A conference bridge is a technology that allows multiple telephone lines to connect simultaneously, facilitating group phone calls or virtual meetings. It serves as a hub for participants to dial into, enabling businesses and organizations to host large-scale audio conferences efficiently. This system is crucial for remote collaborations, training sessions, and discussions, ensuring everyone can participate and communicate effectively, regardless of their location. How Conference Bridge Works? A conferencing bridge merges multiple phone lines into a single call using specialized software and hardware. Participants enter the conference by dialing a specific phone number and inputting an access code given by the host. This system manages all connections, ensuring clear audio for effective communication. The conferencing bridge ensures every voice is heard, making it essential for large meetings with participants in diverse locations. How to Set Up a Conference Bridge? Setting up a conference... --- ### How to Get a Virtual Number for Gmail Verification? > Discover how to get a virtual number for Gmail verification, ensuring privacy and efficient account management. - Published: 2024-04-30 - Modified: 2025-03-20 - URL: https://callhippo.com/blog/general/virtual-number-for-gmail-verification - Categories: General When you sign up for a new Gmail account, Google often asks for your phone number to verify it’s really you. This step is important for security and account recovery. But if you want privacy or manage lots of accounts, using your personal number might not be ideal. That’s where virtual phone numbers come in. They let you get SMS and calls over the internet, making them handy for online verifications. Looking ahead to 2030, the market for virtual assistants is set to reach USD 14. 10 billion. This shows how important virtual tools like numbers and assistants will become for businesses. In this blog, we’ll talk about how to get a virtual phone number for Gmail verification and use it to get verified on Gmail. Steps to Get a Virtual Phone Number for Gmail Verification Outlined below are the necessary steps to acquire a virtual phone number for Gmail verification. Step 1: Go to accounts. google. com and click on "Create an account. " Step 2: Fill in your first and last name, then choose a username (ending with @gmail. com). Step 3: Create a strong password following Google's guidelines and confirm it. Step 4: Click "Next. " Step 5: Input your virtual phone number for verification (the one you obtained earlier). Step 6: Provide a recovery email and your date of birth for security. Step 7: Select your gender and proceed by clicking "Next. " Step 8: Read and accept Google's terms and conditions by clicking "I agree.... --- ### Omnichannel Routing: The Key to Streamlined & Efficient Operations > Learn all about omnichannel routing and how it works. Explore the main advantages of omnichannel routing to manage operations efficiently. - Published: 2024-04-29 - Modified: 2025-04-04 - URL: https://callhippo.com/blog/general/what-is-omnichannel-routing - Categories: call center, General In a digitally-driven industry, customer expectations are constantly evolving. Whether it's through social media, email, chatbots, or traditional phone calls, customers expect a seamless and consistent experience across all channels when interacting with a brand. In fact, 87% of consumers want a consistent experience across all shopping channels, hence making omnichannel routing more important. This is where omnichannel routing steps in—a powerful solution designed to streamline communication and enhance customer satisfaction. What Is Omnichannel Routing? Omnichannel routing is a strategy used by businesses to manage and route customer interactions across various omnichannel communication channels such as phone calls, emails, chat, social media, and more. Unlike traditional multichannel approaches, which manage each channel separately, omnichannel routing integrates all channels into a unified system. This ensures that customers can switch between channels without experiencing any disruptions or loss of information. How Does Omni-Channel Routing Work? At the core of omnichannel routing is advanced technology, typically powered by artificial intelligence (AI) and machine learning algorithms. These technologies enable businesses to analyze customer data, predict preferences, and automate the routing process. Here's how it works: 1. Data Integration: Omnichannel routing platforms consolidate customer data from various sources, including CRM systems, social media platforms, and website interactions. This unified view of customer information allows businesses to gain insights into customer behavior and preferences. 2. Channel Agnosticism: Omnichannel routing treats all communication channels equally, allowing customers to switch between channels seamlessly. Whether a customer starts a conversation via email and later switches to live chat or... --- ### Pre-Call Planning: A Detailed Guide with Template and Examples > Pre-call planning is crucial for sales reps to engage prospects, understand needs, and increase conversions. Learn more about for better results. - Published: 2024-04-27 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/pre-call-planning - Categories: call center, General Cold-calling potential clients is a daunting task for any sales team, often leading to rejections, hang-ups, and frustrations. With a cold calling average success rate of merely 2%, sales reps struggle to capture prospects' attention, convey their value proposition effectively, and navigate objections within a short window. However, the key to successful cold calling lies in adopting a structured approach to pre-call planning. Whether you’re a seasoned sales professional or a beginner, this comprehensive guide will equip you with a detailed framework, tips, a customizable sales pre-call planning template, and a real-world example to streamline your pre-call planning process. What Is Pre-Call Planning? Pre-call planning refers to the comprehensive process of researching and preparing for a sales call or meeting before it takes place. It involves gathering pertinent information about the prospective client, their organization, industry, and any potential challenges or pain points they might be experiencing. This preparatory step enables sales representatives to tailor their approach, messaging, and value proposition to align more effectively with the specific prospect's situation. The pre-call planning process typically entails collecting as much relevant data as possible about the prospect, their company, industry trends, competitors, and any recent developments or news that could be significant. This research can be conducted through various sources, including the company's website, social media platforms, industry publications, and other online resources. Why Is Pre-Call Planning Important? Pre-call planning is crucial because it helps sales representatives maximize the effectiveness of their sales calls and increase their chances of success. Let’s... --- ### 7 Best SIP Trunk Providers In Canada For 2025 > Discover the top 7 SIP trunk providers in Canada for 2025. Evaluate their features, pros, and cons to choose the best fit for your business communication needs. - Published: 2024-04-26 - Modified: 2025-02-03 - URL: https://callhippo.com/blog/general/sip-trunk-providers-in-canada - Categories: General As businesses go digital, SIP trunking has become a game-changer for handling voice, video, and other media online, saving you money and ditching old phone lines. The market’s booming is expected to hit $15. 31 billion in 2024 from $13. 92 billion in 2023. With so many options for SIP trunk providers in Canada, picking the right one might seem overwhelming. We’ve got you covered with a list of the top seven SIP trunk providers in Canada for 2024 so you can find one that matches your communication needs perfectly, both reliably and efficiently. What is SIP Trunking? SIP trunking enables businesses to transmit voice, video, and communications via the Internet, bypassing the need for traditional phone lines. It works by connecting a company's private branch exchange (PBX) directly to the internet via a SIP (Session Initiation Protocol) line. This not only cuts down on the need for multiple physical phone lines but also enhances flexibility and scalability, making it easier for businesses to manage their communication systems and expand as needed. 7 Best Canada SIP Trunk Providers Here is the list of the best Canada SIP trunk providers. This guide mentions their key features along with their pros and cons. 1. CallHippo CallHippo is a dynamic SIP trunk provider that specializes in offering cloud-based VoIP solutions in Canada. It caters primarily to small and medium-sized businesses, providing them with scalable communication tools that enhance operational efficiency. Key features Power dialer Smart DID routing Live call monitoring Speed to dial... --- ### International Phone Number Formats & Examples > Learn about international phone number formats & examples. Understand how to write and dial phone numbers correctly across borders in this guide. - Published: 2024-04-24 - Modified: 2025-05-23 - URL: https://callhippo.com/blog/general/international-phone-number-format - Categories: General The communication landscape has changed a lot over time, going from telegrams and landline phones to the smartphones we use today. It's now much easier and cheaper to stay in touch with people worldwide- be it for personal or professional reasons. In fact, according to Rebtel, an estimated 6. 2 billion international calls are made every year– Only in the USA! But even with all this progress, understanding the international phone number formats is still important. In this guide, we will explore the different facets of foreign phone number formats, covering topics such as how to write a phone number with a country code, how to convert a phone number to an international format, and more. What Is the International Phone Number Format? The international phone format is a standardized way of writing phone numbers when calling from one country to another. It typically starts with the destination country code, followed by the area code (if applicable), and then the local phone number. International Phone Number Formats Around the World 1. United States (US) Format: +1 AAA NXX-XXXX | Example: +1 123 456-7890 2. United Kingdom (UK) Format: +44 AAA NXX XXXX | Example: +44 20 1234 5678 3. Australia Format: +61 AA NNNN NNNN | Example: +61 2 1234 5678 4. Canada Format: +1 AAA NXX-XXXX | Example: +1 416 123-4567 5. Italy Format: +39 AA NNNN NNNN | Example: +39 02 1234 5678 6. India Format: +91 AAA NNNN NNNN | Example: +91 12345 67890 7. Germany Format:... --- ### RCS vs. SMS: What Are The Differences? > Discover the differences between RCS vs SMS, and learn about features & future implications. Make better decisions for business communication - Published: 2024-04-23 - Modified: 2025-02-20 - URL: https://callhippo.com/blog/general/rcs-vs-sms - Categories: call center, General Businesses have relied on SMS to quickly share important information with customers. But technology is changing, and now we have something new: RCS. RCS is designed to be a more advanced and engaging version of SMS. But does this mean SMS is no longer useful? Not necessarily! Both SMS and RCS have their advantages, and businesses need to understand the differences before deciding which one to use. In this blog, we’ll explore SMS and RCS in detail and discuss how businesses can use these technologies to drive business results. Understanding SMS (Short Message Service) SMS has been an established text messaging application for decades and remains the most used globally. According to a report by Statista, over 5 billion people globally use SMS, making it one of the most widespread messaging technologies. Despite the rise of newer messaging apps, SMS remains a core channel for mobile phone users due to its universal accessibility. SMS is a communication service that allows messages of up to 160 characters to be sent via a cellular network from the mobile device of one subscriber to that of another. SMS is fast and easy to use, and all devices and carriers worldwide support it. Unlike other messaging platforms, like WhatsApp and Facebook Messenger, SMS does not require being online. To send messages, you need only a simple mobile signal. Key Features SMS is a very cost-effective way of sending reminders, alerts, and promotions for business firms. Below are the key features and characteristics of SMS:... --- ### How to Get US Number in India? | Get in 3 Minutes > Learn how to get a US phone number in India. Enhance your global communication with a virtual US number. Try it for free today. - Published: 2024-04-19 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/how-to-get-a-us-number-in-india - Categories: General, voip If you're in India and need to connect with the United States for business, travel, or personal reasons, understanding the different types of US phone numbers and how to obtain one is crucial. With the US handling approximately 2. 4 billion phone calls daily among its 300 million cell phone users, averaging around eight incoming calls per person per day, having a US phone number can significantly enhance your communication strategy. This guide offers a detailed look at the different types of US phone numbers available. It details the steps to acquire one from India, whether you’re looking to establish a local presence, manage customer service, or simply stay in touch. Types of US Phone Numbers from India When contacting the United States from India, choosing the right type of US phone number can greatly influence how effectively you can communicate and manage your interactions. This section breaks down the different US phone numbers you can access from India, tailored to suit various needs and purposes. 1. Local Numbers US local numbers correspond to particular geographic areas, including cities or states. Opting for a local number can help establish a presence in a particular area, making it appear as though you are based locally, which can be beneficial for attracting customers who prefer dealing with local businesses. 2. Toll-Free Numbers Toll-free numbers in the US start with prefixes like 800, 888, 877, and similar and are essential for businesses wanting to offer customers a free way to connect. Having a... --- ### What Is the Best Time to Call Ukraine? [From Different Countries] > Call Ukrainian customers at the right time to maximize productivity & minimize communication gaps. Discover the best time to call Ukraine in this blog. - Published: 2024-04-18 - Modified: 2024-04-19 - URL: https://callhippo.com/blog/general/best-time-to-call-ukraine - Categories: General Want to reach out to your Ukrainian prospects but are unable to find the correct time to connect? Understanding Ukraine’s time zone and the best time to call Ukraine can help you make calls during their availability. This can result in improved call pick-up rates. Keep on reading to understand the time zone of Ukraine and find the best time to make the call. What Is The Best Time to Call Ukraine? Now that you understand the time zone of Ukraine, below we have provided the best time to call from different countries for improved engagement. 1. From US Ukraine is, on average, 9 hours ahead of the US. So, you should ideally call between 6:00 AM - 9:00 AM from the US. In Ukraine, it’ll be 4:00 PM to 7:00 PM. 2. From UK Ukraine is 1 hour ahead of the UK. So, you should ideally call between 10:00 AM - 1:00 PM from the UK. In Ukraine, it’ll be 11:00 AM to 2:00 PM. 3. From Australia Ukraine is, on average, 7 hours behind Australia. So, you should ideally call between 6:00 PM - 9:00 PM from Australia. In Ukraine, it’ll be 11:00 AM to 2:00 PM. 4. From India Ukraine is 3. 5 hours behind India. So, you should ideally call between 2:30 PM - 5:30 PM from India. In Ukraine, it’ll be 11:00 AM to 2:00 PM. Time Zone of Ukraine Ukraine follows Eastern European Standard Time (UTC+2). In summer, it moves forward by one hour,... --- ### How to Get a Specific Phone Number? > Buying a specific phone number allows you to project professionalism and improve memorability. Learn how to get a specific phone number in this detailed guide. - Published: 2024-04-17 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/general/how-to-buy-specific-phone-number - Categories: General As opposed to a random phone number, a unique phone number can significantly enhance brand recognition and convey professionalism. Besides, it is easier for customers to remember so that they can call you. In fact, almost 85% of people are likely to remember a vanity number after seeing or hearing it in an advertisement. Furthermore, 58% of consumers prefer to dial a vanity 800 number over a numeric toll-free phone number to reach a business. But how do you get a specific phone number? Let’s understand. What Is a Specific Phone Number? A specific phone number refers to a telephone number that is chosen or customized by an individual or organization to meet particular preferences or requirements. Unlike randomly assigned numbers, specific phone numbers are deliberately selected for various reasons, such as personalization, branding, or ease of recall. These numbers can be tailored to include specific digits, patterns, or sequences that hold significance to the owner. Acquiring a specific phone number involves requesting or purchasing it from a telecommunications provider or through specialized services. Different Types of Specific Phone Numbers There are three primary types of specific phone numbers: toll-free numbers, vanity numbers, and easy-dial phone numbers. Each type of specific phone number has its own benefits and can contribute positively to your business. Let’s understand them in detail. 1. Toll-free Numbers Toll-free numbers are specialized phone numbers that commence with a specific toll-free prefix, such as 800, 888, 877, or 866. They enable callers to reach businesses or individuals... --- ### Call Center Optimization: Powerful Strategies to Boost Performance > Call center optimization made simple. Discover strategies to streamline workflows, improve agent productivity, and measure success with key metrics. - Published: 2024-04-16 - Modified: 2025-03-11 - URL: https://callhippo.com/blog/general/call-center-optimization - Categories: callcenter, General One perpetual ambition of call centers is to increase their revenues and profits. One solution is to optimize their call centers, as about 58% of US customers are ready to pay more if they are provided with satisfactory customer service. Understand the intricacies of call center optimization and learn invaluable strategies to elevate your operations. From maximizing call center efficiency to enhancing customer satisfaction. Gain a deeper understanding of the essential elements that drive success in call center management. Whether you're seeking to streamline processes or empower your agents, understand from firsthand expertise. What Is Call Center Optimization? Call center optimization involves fine-tuning various aspects of call center operations to achieve peak efficiency and customer satisfaction. It involves strategically overseeing resources, processes, and technology to optimize workflows and elevate performance. This includes optimizing staffing levels, refining call routing systems, implementing effective training programs, and leveraging advanced technology solutions. By focusing on continuous improvement and aligning with organizational goals, call center optimization aims to deliver exceptional service experiences while maximizing productivity and minimizing costs. Ultimately, it's about creating a seamless and satisfying customer journey while empowering agents to consistently deliver their best performance. 5 Best Strategies for Call Center Optimization Here are the 5 best strategies on how to optimize call center performance and improving agent productivity to deliver exceptional customer satisfaction. 1. Integration of all Customer Channels The integration of all customer channels is crucial for call center optimization. Agents can seamlessly transition between channels, ensuring consistent and efficient support,... --- ### 7 Must Have Business Mobile Apps in 2025 > Explore 7 essential mobile apps for small businesses in 2025. Boost productivity, streamline operations, and enhance growth with these must-have tools. - Published: 2024-04-15 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/mobile-apps-for-small-business - Categories: General Of late, there has been a surge in mobile usage and on average, people spend 4 hours and 30 minutes on mobile devices. So, businesses increasingly rely on mobile applications to connect with customers, boost brand reputation, and gain a competitive edge. Small business owners wear multiple hats, from customer communication and team management to streamlining sales and social media monitoring. In that case, mobile apps for small businesses help automate routine tasks and remove a major chunk of their burden and stress. If you are a small business owner exploring ways to manage your tasks and work faster, then this blog is a must-read for you. Why Use Mobile Apps for Business? Using mobile applications for small businesses helps boost their productivity, enhance customer experience, maximize sales, access talent, and stand ahead of their competitors. Here are important reasons why a business mobile app is vital for businesses. 1. Seamless communication Small business mobile apps help streamline communication with internal teams, prospects, vendors, customers, etc. Using these applications enables businesses to communicate quickly and efficiently through a medium of their choice, whether it is video, voice, or text. They help establish a transparent line of communication while also enabling quicker exchange of thoughts and ideas. 2. Enhanced productivity Using mobile apps for small businesses helps automate standard processes and routine operations like social media scheduling, customer reminders, invoicing, backups, etc. All these help business owners divert their focus from not-so-important ones to core, critical tasks. Doing so eventually helps... --- ### What is Conversational IVR & How Does it Work? > Learn how conversational IVR transforms customer interactions. Learn about its features, benefits, and implementation in this comprehensive guide. - Published: 2024-04-13 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/conversational-ivr - Categories: call center, General Dealing with traditional IVR (Interactive Voice Response) systems can be frustrating. Fortunately, with the rise of conversational IVR, the game has changed. Conversational IVR, also known as conversational cloud IVR, improves customer satisfaction by 70% by employing advanced AI algorithms. Instead of rigid menu options, it engages users in human-like conversations– enriching user experience and satisfaction. In this blog, we delve into the intricacies of conversational IVR, exploring how it works, its benefits, and its potential to transform customer service interactions. What is Conversational IVR? Conversational IVR, also called conversational cloud IVR or conversational AI IVR, transforms how customers communicate by using natural language understanding. Unlike traditional IVR systems, which use fixed menu options, conversational IVR systems let customers talk more naturally. This makes conversations smoother and quicker. It can handle complex questions, making customers happier and calls shorter. All in all, by using advanced AI technology, conversational IVR helps businesses improve customer satisfaction, reduce call times, and operate more efficiently, giving them an edge in delivering excellent service. How Does Conversational IVR Work? Conversational IVR, also known as conversational cloud IVR or conversational AI IVR, significantly improves customer interactions by employing natural language processing (NLP) and advanced automation techniques. Step 1: Caller Identification When a customer initiates a call, the conversational IVR (Interactive Voice Response) system begins by identifying the caller through various means, such as caller ID, previous interactions, or input provided by the caller. Step 2: Speech Recognition and Natural Language Processing (NLP) Unlike traditional IVR systems... --- ### Artificial Intelligence in Call Center: Benefits, Examples, and Trends > Learn how Artificial Intelligence in call centers can improve customer experience, enhance agent productivity, and reduce costs. - Published: 2024-04-12 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/general/ai-in-call-centers - Categories: call center, General Call centers are rapidly adopting AI tools to transform their customer service capabilities. Research shows that 80% of customer service organizations will implement generative AI by 2025 to enhance agent productivity and customer experience. From intelligent routing to real-time agent assistance, AI is reshaping how call centers handle inquiries, streamline workflows, and deliver personalized support. Let’s understand the role of AI in call center operations, its different types, and best practices for using it. What is Artificial Intelligence in Call Center? AI in call centers refers to the use of artificial intelligence technologies to automate, enhance, and optimize customer service operations. It includes machine learning algorithms, natural language processing, and predictive analytics that help improve both customer experience and operational efficiency. Artificial intelligence call center technology serves as both an assistant to human agents and a direct interface for customer interactions. It can handle routine inquiries independently, provide real-time support to agents during complex conversations, analyze customer sentiment, predict service issues, and optimize workforce management. Types of AI Solutions in Call Center The primary types of call center AI solutions include chatbots and virtual agents, conversational AI and IVRs, sentiment analysis tools, predictive analytics systems, and intelligent call routing platforms. Let's understand these in detail. 1. Chatbots and Virtual Agents Modern AI solutions like CallHippo's AI Voicebot are transforming how businesses handle customer interactions. These advanced virtual agents act as AI-powered sales representatives, working 24/7 to engage leads, qualify prospects, and close deals automatically. For example, CallHippo’s AI Sales Agent... --- ### How to Call Finland From the USA in 4 Easy Steps > Learn how to call Finland from the US in 4 easy steps. Explore popular Finland area codes for effortless calling to Finland from the US. - Published: 2024-04-11 - Modified: 2024-09-13 - URL: https://callhippo.com/blog/general/call-finland-from-usa - Categories: General, how to call In the current interconnected world, reaching out to loved ones or conducting business across borders has become commonplace. If you're in the USA and need to make a call to Finland, you might wonder about the process and the associated costs. Understanding Finland's calling format is important due to its massive calling stats, which stand at 93 million and 3. 1 billion calls for landline and mobile, respectively. This showcases the potential of Finland's market. This blog will walk you through the steps, provide insights on dialing Finnish cell phones, highlight popular area codes, and address common queries. Let's dive in! 4 Simple Steps for Calling Finland from the USA Making an international call might seem daunting, but it's quite straightforward. Here's a breakdown of the steps: Step 1: Dial the international exit code for the USA, i. e. , "011. " Step 2: Enter the country code for Finland, which is "358. " Step 3: Enter the area code for the Finnish city or region you're calling. Step 4: Finally, input the local number you want to reach. How to Dial a Finland Cell Phone from the USA? Calling a cell phone in Finland follows the same steps as calling a landline. Step 1: Dial the international exit code (011). Step 2: Now, enter the Finland's country code (358). Step 3: Finally, enter the mobile number you want to call. Popular Finland Area Codes Finnish area codes vary depending on the region. Some popular ones include: Remember to include... --- ### How to Make a Private Call With Your Number [Android + iPhone] > Want to make a private call? Explore simple methods to block your number and hide caller ID on any Android or iPhone. - Published: 2024-04-10 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/general/how-to-make-private-call - Categories: General, voip Security and privacy are important factors for plenty of people in the present digital age, especially when 26% of the population in America reported losing money to phone scams in 2022. In such situations, a private number call can be a useful tool if you want to protect your personal data and sensitive information or just simply want to go invisible in some circumstances. But, how to make a private call? ’ This is a big question. This article will explain how to make a private call on Android, iPhone, and even traditional landline phones. What Is a Private Call or Private Number Call? A private call, also known as a restricted call or anonymous call, is a phone call in which the caller’s phone number is intentionally concealed from the recipient. Instead of showing the caller’s number, the recipient sees a “private number” or “unknown number” on their caller ID. Usually, telemarketing companies performing illegal activities, scamsters, or people involved in fraudulent activities will make a private call. When you receive an unwanted call, the majority of the carrier’s service providers warn you about spam calls by displaying the message “Scam likely. ” How to Make a Private Call? There are several ways or settings to temporarily or permanently hide or block caller ID to make a private call on both Android and iPhone. The settings for configuring such settings may differ slightly depending on the phone type or operating system version you are using. Method 1: Use No... --- ### 10 High-Impact Sales Pitch Examples to Close More Deals > Struggling to craft a winning sales pitch? Discover 10 powerful examples and expert tips to create pitches that drive results and implement in your pitch. - Published: 2024-04-09 - Modified: 2025-01-28 - URL: https://callhippo.com/blog/general/sales-pitch-examples - Categories: Customer service, General A sales pitch is an effective two-street proposition that adds value to both parties. It is like a persuasive chat tailored to convince potential clients to invest in a specific product or service. Crafting an effective sales pitch involves understanding the needs and desires of your audience, highlighting the benefits of your offering, and compellingly communicating why it's the best solution for them. This factor is of utmost significance as just 2% of sales pitches lead to scheduled appointments and conversions. In this blog, we'll explore what makes a sales pitch successful, how to create a strong pitch and provide 10 examples of sales pitches that have proven effective in various contexts. What is a Sales Pitch? A sales pitch represents a meticulously constructed message conveyed by a sales professional to a prospective buyer, aiming to influence their decision towards acquiring a specific product or service. It's a strategic communication that focuses on showcasing the value and benefits of what is being offered while addressing the specific needs and pain points of the customer. 10 Sales Pitch Examples That Work Explore these 10 effective sales pitch examples that have been proven to generate results in various industries and contexts. You can customize these templates for your product or service and select the best sales pitch template that suit your messaging tone. 1. The Problem-Solution Pitch The problem-solving pitch is a persuasive approach that identifies a specific pain point or challenge faced by the target audience and presents the product or... --- ### How to Get Hold Music for Your Business in 2025? > Discover how to choose and implement the perfect hold music for your business to enhance customer experience and satisfaction. - Published: 2024-04-08 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/how-to-get-hold-music - Categories: General Did you know that 70% of customers experience being placed on hold for over half the duration of their phone calls? Being put on hold is not an ideal situation, but it is occasionally unavoidable in customer service! However, it often offers an opportunity rather than a disadvantage. Rather than leaving your clients in dead air, think about purchasing hold music to make the most of this time. On-hold music for businesses goes beyond simple background noise and serves as a crucial component of customer service, keeping callers informed and engaged. But how to get hold-music for your business? Let’s see. How To Get Hold Music for Your Business? Selecting the best hold music for your business is essential for creating a positive caller experience. On-hold music has a significant impact on how a caller perceives a company's customer service. Well-chosen on-hold music can improve customer satisfaction and reduce one's impression of waiting times. The following criteria must be taken into consideration: 1. The Brand Image Choose hold music that reflects your brand's values and spirit. Choose trendy tunes or new melodies to create a modern and exciting work atmosphere. Classical music can evoke emotions of grace and refinement that harmonize perfectly with a sophisticated brand image. 2. Licensing It is crucial to ensure that the audio file chosen for on-hold music complies with legal requirements. Businesses must use music with appropriate commercial licensing to avoid any possible legal repercussions. Copyright laws must also be considered when putting on-hold music.... --- ### Top 10 Free Accounting Software for Your Small Business > Discover the top 10 free accounting software solutions for small businesses and check out their features, pros, and cons. - Published: 2024-04-06 - Modified: 2025-02-10 - URL: https://callhippo.com/blog/general/free-accouting-software - Categories: General Managing financial operations in a small business comes with its own challenges. But having the right accounting software can be a game-changer for your financial management. According to a study, businesses with cloud-hosted accounting software can reduce operating costs significantly by up to 50%. However, small businesses may sometimes find it difficult to invest in one. Thankfully, there are many free accounting software programs available today to resolve this problem. In this article, we have shortlisted 10 best free accounting software to help small business owners make the right choice. 10 Best Accounting Software for Small Businesses Small business accounting software automates complex and time-consuming tasks, saving time and resources. Let’s review our list of the top 10 accounting software for small businesses. 1. ZipBooks ZipBooks is a popular choice of accounting platform for small business owners. Thanks to its intuitive and beautifully designed interface, the software makes accounting simple for small business ventures. The simplicity of this software can be deceptive, as it provides all the basic accounting functions that a small business would need. ZipBooks is a full-fledged accounting tool with features like mobile accounting, smart tagging, bank reconciliation, and more. Its comprehensive reporting abilities can generate reports like accounts receivable, income statements, balance sheets, etc. , with a single click. The ability to offer insightful feedback also aids companies in enhancing their daily operations. For eg, ZipBooks can remind you to pay your taxes and save your business from unwanted penalties. Features Accounts receivable Accountant access Invoicing... --- ### What Is a Restricted Call, and How to Block It? > What is a restricted call? Learn why some numbers are hidden, how scammers use them, and how to block or manage restricted calls effectively. - Published: 2024-04-05 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/general/what-is-a-restricted-call - Categories: General Restricted calls are a nuisance that no one wants to deal with. You won’t know who the caller is or what their intentions are. It could be a telemarketer trying to sell you something you don't need, or worse, a scammer or someone with malicious intent. In fact, in 2023 alone, Americans lost more than $25. 4 billion to phone scams. Fortunately, there's a solution to this problem. You can block restricted calls by following certain steps to protect your privacy. But first, let’s understand what is a restricted call, a restricted number, and possible reasons people use them. What Is a Restricted Call? A restricted phone call is a call in which the caller intentionally conceals or blocks their phone number from appearing on the recipient's caller ID. When you receive a restricted call, you'll typically see something like "No Caller ID," "Private Number," or "Blocked Caller" on your phone screen instead of the actual phone number. What Is a Restricted Number? A restricted phone number refers to a phone number that has been deliberately blocked or hidden from displaying on the recipient's caller ID when making outgoing calls. Instead of showing the actual phone number, the recipient will see something like "Restricted," "Private Number," or "No Caller ID" on their phone screen. Callers can choose to restrict their number for various reasons, such as maintaining privacy and avoiding potential discrimination based on their caller ID information. In the case of telemarketers and scammers they use it to hide... --- ### The Best Time to Call Singapore [From Different Countries] > Learn the best time to call Singapore from different countries. Save costs by using VoIP systems for international calling and reduce your phone bills. - Published: 2024-04-04 - Modified: 2024-04-05 - URL: https://callhippo.com/blog/general/best-time-to-call-singapore - Categories: General Singapore, a global financial and business hub, has consistently ranked among the top destinations for businesses worldwide. It houses over 37,000 international companies, including 7,000 multinational corporations with their regional headquarters. With its strategic location, robust infrastructure, and pro-business policies, Singapore attracted a staggering $12. 7 billion in fixed asset investments in 2023. However, tapping into Singapore's potential requires more than just recognizing its business-friendly atmosphere. It demands effective communication, including knowing the best time to call. In this guide, you will learn the best times to reach out to your customers in Singapore. Let’s get started. What Is the Best Time To Call Singapore? When planning international business calls or virtual meetings with colleagues, partners, or clients in Singapore, it's crucial to consider the time zone differences. By understanding Singapore's time zone and its relation to other global regions, companies can ensure seamless communication and avoid scheduling mishaps, ultimately enhancing productivity and fostering successful cross-border collaborations. 1- Calling Singapore From USA Singapore is typically 13 hours ahead of the Eastern Time Zone (ET). If you’re calling from the West Coast (PST), you can call Singapore anytime between 6 PM and 3 AM, as these are their business hours. If calling from the East Coast (EST), the ideal window is between 8 PM and 5 AM. However, calling between these hours increases the chances of the call being picked up. However, the best times to call from the USA would be during the late evenings or early mornings, aiming for... --- ### How To Get An Old Phone Number Back? A Complete Guide > Are you wondering how to get your old phone number back? Find out the various strategies and potential benefits of recovering your old phone number or SIM card. - Published: 2024-04-03 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/general/how-to-get-an-old-phone-number-back - Categories: General There are abundant phone numbers that are activated in the world, which are recycled and transferred from one user to another. According to statistics, there are currently 8. 6 billion mobile phone subscriptions around the world. Losing access to an old phone can be annoying, especially if it has personal or significant business connections. If you are questioning how to get an old phone number back, you're not alone. Read the following guide and understand how to get an old phone number back and how it can benefit you. How To Get an Old Phone Number Back? Many people lose their old phone numbers when changing carriers, losing a device, or forgetting to renew a subscription and wonder, ' How can I get access to my old phone number? ' It has become handy for every individual to understand how to access old phone numbers and how to get old sim number back. The good news is that you can reactivate your old phone number. Here is a guide on how to recover old phone number: Step 1: Remove the SIM from your mobile device and write the printed numbers. Step 2: Identify your company and reach out to them via phone or email. Step 3: Request that they reactivate your mobile number. Step 4: Provide them with the detail account number, such as their IMEI and SIM number. Step 5: Follow their instructions and provide them with additional information if required. Step 6: Ask whether you can use the... --- ### How to Call Croatia From USA in 4 Simple Steps > It is essential to follow the right steps to call Croatia to the US to ensure better connectivity. Read to learn all about calling Croatia from the US. - Published: 2024-04-02 - Modified: 2024-09-13 - URL: https://callhippo.com/blog/general/call-croatia-from-usa - Categories: General, how to call The growing economic potential of Croatia, a beautiful country in southeastern Europe with a population of about 3,845,000 as of 2022, makes it an ideal location for business expansion and development. Learning how to call Croatia from the USA may seem daunting due to international dialing codes and procedures. However, with the right guidance, it's a simple process. Below, we've outlined the steps to effectively call Croatia from the USA, including dialing codes and popular area codes. 4 Easy Steps for Calling Croatia From the USA Making an international call from the USA to Croatia involves specific procedures and calling codes for effective communication. Following these steps allows smooth connections across international borders. Step 1: Dial the international exit code for the USA, which is "011. " Step 2: Dial Croatia's country code, "+385. " Step 3: Enter the respective area code for Croatia. Step 4: Dial the local phone number you want to reach. How to Dial Croatia Cell Phone From the USA While making international calls to Croatia mobile phone from the USA, follow these steps: Step 1: Enter the USA's international access code, designated as "011. " Step 2: Enter Croatia's country code, i. e "+385. " Step 3: Dial the Croatia mobile number you want to reach. ? Popular Croatia Area Codes Some popular area codes in Croatia include: Conclusion Calling Croatia from the USA is a straightforward process once you understand the necessary dialing codes and procedures. By adhering to the aforementioned steps, establishing communication... --- ### 5 Free Call Tracking Software in 2025 | How to Select the Best? > Gain insights into your marketing campaigns with the best free call tracking software options. Analyze & optimize without breaking the bank. - Published: 2024-04-01 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/general/free-call-tracking-software - Categories: call center, General 5 Best Free Call Tracking Software Call tracking software helps businesses track their marketing campaigns by monitoring and analyzing incoming phone calls. Companies can use this data to improve consumer interaction, optimize marketing efforts, and make well-informed decisions. Here’s a list of 5 free call tracking software that businesses can use. 1. CallHippo CallHippo is a top provider of free call tracking software that meets the communication requirements of small and startup businesses. With virtual phone lines in more than 50 countries and the ability to fit multiple users on a single number, it makes international calling for sales, marketing, and support teams easier. It is accessible through online and mobile apps. CallHippo's advanced analytics tool provides real-time insights into caller details, call quality, duration, and call recording for managerial review. Features like user availability status, flexible working hours, and time zone display make international calling operations easier. With CallHippo's seamless communication guarantee, organizations can stay in control of client engagement and never miss a call. Features What People Say About Us 2. HubSpot HubSpot's call tracking software offers a customized approach for companies looking to closely track and evaluate their phone conversations. It uses contact property and interaction data from HubSpot's CRM to help prioritize and organize sales calls. Training elements like call transcriptions, keyword search functions, call commenting choices, and extensive call analysis tools are examples of enhanced managerial capabilities. These free call tracking numbers allow sales staff to make calls straight from their web browsers, guaranteeing seamless... --- ### What is A2P 10DLC? Everything You Need to Know > Learn all about A2P, 10DLC, and A2P 10DLC. Understand its importance and ways to register for A2P 10DLC. Check out the top 5 A2P 10DLC service providers. - Published: 2024-03-29 - Modified: 2025-03-20 - URL: https://callhippo.com/blog/general/what-is-a2p-10dlc - Categories: call center, General As communication technology advances, businesses are constantly seeking efficient and reliable ways to connect with their customers. One such technology that has gained significant attention is A2P 10DLC, which stands for Application-to-Person 10 Digit Long Code. In this blog, we'll delve into what A2P and 10DLC mean individually, and then explore how they combine to form A2P 10DLC and its significance in modern communication strategies. What Is A2P? A2P, or Application-to-Person messaging, refers to the process of sending automated messages from an application to an individual's mobile device. These messages are typically used for notifications, alerts, marketing campaigns, and customer service interactions. A2P messaging has become a vital tool for businesses to reach their customers effectively, especially in industries such as retail, finance, healthcare, and telecommunications. What Is 10DLC? 10DLC, which stands for 10 Digit Long Code, is a type of phone number used for A2P messaging. Unlike short codes that typically consist of 5 or 6 digits, 10DLC numbers are standard 10-digit phone numbers that are registered and verified for A2P messaging purposes. They offer several advantages over short codes, including lower costs, faster throughput, and improve deliverability rates. What Is A2P 10DLC? A2P 10DLC is the combination of A2P messaging and 10DLC phone numbers. It involves using verified 10-digit long codes to send automated messages to customers. This approach provides businesses with a more affordable and reliable option for A2P messaging compared to traditional short codes. Additionally, A2P 10DLC allows for better sender identification, which can enhance trust... --- ### How to Call Denmark From the US? > It is important to follow the right steps to call Denmark from US to ensure a seamless connection. Read to learn all about calling Denmark from the US. - Published: 2024-03-28 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/call-denmark-from-us - Categories: General, how to call When contacting Denmark from the United States, understanding the dialing process is crucial for successful communication. It is crucial to understand the dialing process of calling Denmark as it is showing growing potential for business. Denmark holds tremendous business potential, with the GDP set to grow by 0. 9% in 2024. Understanding the dialing process to call Denmark from the US ensures that calls are properly routed and enables a seamless connection between individuals across geographical borders. Read on to learn more about the process. 4 Easy Steps for Calling Denmark from the US Here is the straightforward process for calling Denmark from the US. Step 1: Dial the international access code for US (011). Step 2: Enter Denmark's country code, which is "45. " Step 3: Input the Danish area code. Step 4: Finally, dial the local number of the person or business you want to reach. How to Dial Denmark Cell Phone From the US? The process for dialing a Denmark mobile phone from the US is the same; you just need to omit the country code. Here are the steps in detail for calling cell phones in Denmark. Step 1: Dial the international exit code of US (011). Step 2: Enter Denmark's country code (45). Step 3: Exclude the leading zero of the Danish mobile number. Popular Denmark Area Codes These are some of the popular Denmark area codes. Conclusion By following the dialing instructions consisting of the international access code, Denmark's country code, and the designated... --- ### What Is a POTS Line? How Is It Different From VoIP? > A POTS line is a traditional analog telephone line, while VoIP uses the internet for calls. Read the blog to find out how POTS differs from VoIP systems. - Published: 2024-03-27 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/what-is-a-pots-line - Categories: call center, General Communication plays an integral role in both personal and professional aspects of life in this digital generation. Though contemporary technologies like Voice over Internet Protocol (VoIP) have gained immense popularity recently, traditional systems such as Plain Old Telephone Service (POTS) remain relevant. The POTS era reached its peak at the beginning of the millennium. In 1999, landline use reached more than 180 million end users. Even after two decades, POTS phones are still recalled when discussing legacy telephone line services such as voice, fax, elevators, and alarm lines. In this comprehensive guide, we will understand the POTS line and how it differs from VoIP. So let’s get started. What is a POTS Line? A POTS line, or Plain Old Telephone Service line, is a conventional landline telephone system that connects dialers using copper twisted pair wires. In other words, it is an analog voice transmission system that links calls through copper twisted pair wires. Telephone lines were invented in 1876 by Alexander Graham Bell. They serve as a channel for old equipment such as fire alarms, security panels, and fax machines, delivering an isolated and reliable communication pathway. Despite the fact that the POTS line continues to operate, the public switched telephone network to the VoIP phone service due to its affordable price. How Do POTS Lines Work? The structure of POTS has remained nearly unchanged for a long time. Despite several changes made to the phone handset, the copper wire in the POTS system has remained identical. Here’s a... --- ### How to Call Iran From USA in 4 Simple Steps? > It is important to know the steps of calling Iran from USA to ensure a successful connection. Read on to learn how to call Iran from the USA. - Published: 2024-03-26 - Modified: 2024-09-13 - URL: https://callhippo.com/blog/general/call-iran-from-usa - Categories: General, how to call Efficient communication with friends or family in Iran from the USA hinges on a comprehensive grasp of the international dialing process. The growing demand for cellular connections in Iran signifies the need to understand Iran's calling process, as the number of cellular connections surged to about 135. 89 million by 2021. By familiarizing oneself with the process, individuals transcend geographical barriers, enabling uninterrupted communication in Iran. This understanding not only simplifies the process of making international calls but also creates stronger bonds and nurtures relationships despite physical separation. 4 Steps for Calling Iran From the USA Here is the simple 4-step guide to understanding the process of calling Iran from the USA. Step 1: Dial the US exit code, which is "011" Step 2: Enter Iran's country code, which is "98" Step 3: Input the area code (omit leading 0) Step 4: Dial the local landline phone number How to Dial an Iran Cell Phone From the USA To call a cell phone in Iran from the USA, you just need to follow international dialing rules for calling Iran as mentioned above. Please note that you don't have to include any area codes for Iranian mobile numbers. They're usually 10 digits long. Popular Iran Area Codes Here is a list of some of the popular area codes of Iran. Conclusion Communicating with Iran from the USA necessitates familiarity with international dialing protocols and specific area codes. This knowledge ensures smooth and uninterrupted communication between the two countries, allowing individuals to... --- ### What is Call Flow and Why is Call Center Call Flow Important? > Learn how call flows can enhance customer service and improve call center operations. Also, read about the benefits and process of call flow - Published: 2024-03-25 - Modified: 2024-12-10 - URL: https://callhippo.com/blog/general/call-center-call-flow - Categories: call center, callcenter, General Modern businesses and their customers are far different than what they were a decade ago. Today’s businesses strive to excel in customer support to build strong, long-lasting relationships with their customers. But amidst the flurry of inbound calls, the undefined structure and flow of the conversations often leave customers frustrated. In fact, according to research, 39% of customers have less patience today than they did before the pandemic. A well-defined call flow for customer service can help businesses overcome this problem. In this blog, we will go through the basics of call flow in call centers, exploring its importance, types, challenges, and more to help businesses master this crucial aspect of customer service. What Is a Call Flow? A call flow is a pathway through which your customers make their way into your call center when they dial in. It helps ensure a seamless journey for your customers from the beginning to the end of the call. A clearly defined call flow also helps your customers get connected to the right customer service agent or department as quickly as possible. The perfect customer service call flow must include accurate instructions in the form of directions, messages, or self-service options to guide customers from the moment their call gets connected. It also includes the right steps for customer service agents to resolve problems after customers connect with them. These involve greetings, problem inquiry, resolution, and so on. Call flow for call center can be simple or complex. For example, the simplest... --- ### Understanding OpenPhone Pricing: Is It Worth Your Investment? > Explore the intricacies of OpenPhone pricing to determine its value proposition for your business. Uncover features, plans, and benefits. - Published: 2024-03-22 - Modified: 2024-03-26 - URL: https://callhippo.com/blog/general/openphone-pricing - Categories: General OpenPhone emerges as a prominent VoIP service provider designed to cater to the needs of modern businesses looking for scalable, efficient communication solutions. As per a study, by 2032, the market for VoIP services is projected to grow to a value of $108. 5 billion, projecting the potential of this market and the level of competition it attracts in terms of services and pricing. Whether you're a solo entrepreneur or a flourishing enterprise, understanding the nuances of OpenPhone's offerings could significantly influence your decision-making process. But is it the right investment for your communication needs? Let's delve deeper into its features and overall value proposition. OpenPhone Pricing OpenPhone has 4 different pricing plans for every business requirement. Below we have explained them in more detail - - Starter: $15 per user per month, billed annually at $180. Ideal for individual users or small teams. - Business: $23 per user per month. Billed annually at $276. Suitable for businesses wanting to make more calls and require automation features. - Enterprise: Reach out to the sales team for customized plans designed to meet the specific requirements of large organizations. - Add-ons: Optional features are available for an additional fee on OpenPhone plans to enhance your plan. Some of these features are Additional phone numbers - $5 per number per month. Billed annually. International calling and messaging - Based on county calling charges. Automated messages via Zapier - $0. 01 per outgoing message. Features of OpenPhone OpenPhone provides a wide range of helpful... --- ### How To Call The Bahamas From USA? > It is important to know the steps of calling the Bahamas from USA to ensure a successful connection. Read on to learn how to call the Bahamas from USA. - Published: 2024-03-21 - Modified: 2024-05-27 - URL: https://callhippo.com/blog/general/call-bahamas-from-usa - Categories: General Calling the Bahamas from the USA is a straightforward process. Although the Bahamas is a small country near to West Indies region, approximately 94% of the population utilizes the internet for communication, including internet-based calling services. This showcases the reach and potential of the communication sector in the Bahamas. Hence, comprehending the procedure for dialing the Bahamas from the USA is crucial. Read this detailed guide to learn about the Bahamas dialing format for both landline and mobile numbers. 4 Simple Steps For Calling Bahamas From the USA The process of calling the Bahamas from the US involves a series of steps to ensure a successful international connection. Here are the steps for making international calls to the Bahamas. Step 1: Dial the international access code, which is 011. Step 2: Enter the Bahamas country code, which is 1. Step 3: Dial the local area code. Step 4: Input the local number (Bahamas has seven-digit numbers) How to Dial Bahamas Cell Phone Number From the US? To dial a Bahamas cell phone from the US, follow the same procedure as calling any Bahamian number. Step 1: Dial the international access code, which is 011. Step 2: Enter the Bahamas country code, which is 1. Step 3: Now enter the specific phone number of the cell phone you're trying to reach. ? Note: Both the United States and the Bahamas are governed by the North American Numbering Plan (NANP), necessitating the sharing of a country code which is “1. ” Popular... --- ### What is a Call Escalation and How to Handle it in a Call Center? > Learn all about call escalation in a call center, different types of escalations, and their importance. Find ways to de-escalate and handle it with templates. - Published: 2024-03-20 - Modified: 2025-02-25 - URL: https://callhippo.com/blog/general/what-is-call-escalation - Categories: call center, General Call centers play a pivotal role in ensuring a seamless communication channel between businesses and their clients. One essential aspect of call center operations is call escalation, a process designed to efficiently resolve customer issues that cannot be addressed at the initial support level. Mororeover, the average call escalation rate is 10%, which should be reduced if companies want to offer better customer support. In this blog post, we will delve into the concept of call escalation, its importance, and the various types that exist in the dynamic landscape of customer support. What Is a Call Escalation in a Call Center? A call escalation in a call center refers to the process of transferring a customer's inquiry or concern from an initial support agent to a higher level of expertise or authority within the organization. This transfer occurs when the initial agent is unable to satisfactorily address the complexity or nature of the customer's issue. The primary objective of call escalation is to ensure that more challenging problems receive specialized attention and expertise, leading to a prompt and effective resolution. This strategic approach helps optimize resource allocation, adhere to service level agreements, and ultimately enhance customer satisfaction by providing tailored solutions to intricate concerns. What Are the Different Types of Call Escalation? There are several types of call escalation in a call center, each designed to address specific aspects of customer issues. The main types include 1. Technical Escalation This involves transferring a call to a higher-tier support agent with... --- ### Domestic Toll-Free Numbers vs International Toll-Free Numbers > Know the difference between international and domestic toll-free numbers. Find the best for your business. Try CallHippo for free. - Published: 2024-03-18 - Modified: 2025-01-06 - URL: https://callhippo.com/blog/general/domestic-toll-free-numbers - Categories: General, voip Every business aims to deliver superior customer service, frequently through the provision of toll-free numbers, enabling customers to contact them without facing any charges. Research shows that about 76% of customers prefer calling rather than other forms of communication for customer support, sales, and other purposes. Calling, especially with toll-free numbers, can be pivotal for these purposes. Understanding the nuances between domestic toll-free numbers and international toll-free numbers is essential for businesses aiming to expand their reach and cater to a broader audience efficiently. Each type serves different needs and comes with its own set of benefits tailored to specific business strategies and customer bases. What is a Toll-Free Number? A toll-free number enables callers to contact businesses at no charge, shifting the cost of the call to the receiving party—the business itself. Instead, the receiving party, which is the business, bears the cost of the call. These numbers are particularly popular for customer service and telemarketing purposes, providing a free and convenient way for customers to contact businesses. Domestic Toll-Free Meaning A domestic toll-free number is designed for use within a specific country or geographic location. Callers within the country can dial these domestic phone numbers without incurring any charges, promoting easy and accessible communication with businesses. Domestic toll-free numbers are an excellent tool for local businesses aiming to establish a strong customer service presence in their home market. Recommended Read : Toll-free vs Local Number- Which is Better? International Toll-Free Number Meaning An international toll-free number allows callers... --- ### How to Call Glasgow From the USA? > Learn how to call Glasgow from the USA in simple, cost-effective ways. Discover how you can buy a virtual number in three minutes and make free calls. - Published: 2024-03-15 - Modified: 2025-04-22 - URL: https://callhippo.com/blog/general/call-glasgow-from-usa - Categories: General, how to call Glasgow is an economic powerhouse in the UK adding around £48 billion to the global economy. Whether you are expanding your existing customer base or building from scratch, a robust communication system is essential. Using a landline or mobile phone to make international calls may incur hefty charges. Mobile carriers charge as much as $0. 20-0. 70 per minute for calling a UK number from the USA. The good news is that there are virtual numbers and cloud-based phone systems that offer unlimited calling for free. Read the blog to understand how to call Glasgow from the USA in simple steps at cost-effective rates. Steps for Calling to Glasgow From the USA If you are wondering how to call Glasgow from the USA, follow the steps attached below. Step 1: Dial exit code for the USA, which is 011. Step 2: Enter the UK country code, which is 44. Step 3: Key in 0141, which is the Glasgow dialing code. Step 4: Enter the Glasgow phone number. For instance, if you are calling 1234567 from the USA, then the dialing format is 011 44 141 1234567. The area code and phone number together make 10 digits. How to Call Glasgow Mobile From the US? Calling UK mobile phones from the USA is similar to a landline, except you must use the mobile code instead of the Glasgow city code. You must follow the below steps. Step 1: Enter the US exit code, which is 011. You should use the “+”... --- ### What Is Remote Communication? A Comprehensive Guide > Establishing clear policies for remote communication is important to increase operational efficiency. Read on to learn all about remote communication. - Published: 2024-03-14 - Modified: 2024-12-12 - URL: https://callhippo.com/blog/general/remote-communication - Categories: General, Small Business Running a company, especially one with a fully digital infrastructure, poses numerous challenges. As of 2023, 12. 7% of employees are working remotely, and 28. 2% are embracing hybrid models, signifying the need for effective communication models for businesses. From navigating day-to-day operations to coordinating schedules across time zones, effective communication lies at the heart of success. This signifies the need for establishing a robust remote communication network in your organization. To thrive in this landscape, it's crucial to establish a robust remote communication system. Here is a detailed guide to streamline your operations and empower your business through remote communication. What is Remote Communication? Remote communication refers to the exchange of information, ideas, and messages between individuals or groups who are not physically present in the same location. It typically involves the use of various digital tools such as email, video conferencing, instant messaging, and collaboration platforms to facilitate effective interaction and collaboration over distances. Why Is Remote Communication Important? Whether you're remote-first or remote-friendly, effective - or non-effective - communication can make or break your company. Communication is something you might take for granted when you and your team are all present in the same office. However, without in-person communication and that face-to-face element, you and your team must rely on remote communication tools to make sure that everyone is on the same page. 1. Project goals Effective communication is extremely important when you're working hard toward achieving project goals, deadlines, and key performance indicators (KPIs). Without the... --- ### How to Call Liverpool From USA? > Learn how to call Liverpool from the USA, buy a local number, and find the best time for effective communication, all in one informative guide. - Published: 2024-03-13 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/call-liverpool-from-usa - Categories: General, how to call Connecting with Liverpool from the USA is effortless, whether via landline or mobile. Given Liverpool's significance within the UK, maintaining efficient communication is vital across the Atlantic. In 2022, the UK saw 202 billion call minutes, emphasizing phone communication's importance. This guide simplifies the calling process, offering step-by-step methods for timely and cost-effective calls to Liverpool. It also advises on purchasing local Liverpool numbers and determining optimal calling times, ensuring seamless communication. Steps for Calling Liverpool From the USA Step 1: To initiate an international call, use the US exit code (011) as the starting signal. Step 2: Include the UK country code (44) to direct your call to the United Kingdom. Step 3: Dial the Liverpool dial code (151) without the first zero. Step 4: Conclude with the local Liverpool phone number you wish to reach. Note: Please note that this method is for calling UK landlines. How to Call Liverpool Mobile From the US? Connecting with a UK cell phone number, particularly in Liverpool from the United States for personal or business calls involves a straightforward dialing process that adapts to the UK's mobile network structure, allowing for direct and efficient communication. Step 1: Enter the US exit code (011). Step 2: Now, add the UK's country code (44). Step 3: Dial the mobile number, omitting the first zero if it starts with one. How to Buy a Liverpool Phone Number From CallHippo? Purchasing a Liverpool phone number through CallHippo is convenient. Granting businesses and individuals a local... --- ### 10 Benefits of WhatsApp Team Inbox for Your Sales Team > Learn the benefits of the WhatsApp team inbox of your team and how it can help improve your business. - Published: 2024-03-12 - Modified: 2024-03-19 - URL: https://callhippo.com/blog/general/benefits-of-whatsapp-team-inbox - Categories: General WhatsApp Business has emerged as a powerful tool for businesses to connect with their customers and streamline their operations. In fact, WhatsApp business has the highest open rate of 98%, compared to any other communication channel. One of the key features of WhatsApp Business is the Team Inbox, which offers several benefits for businesses looking to enhance their communication and productivity. In this blog, we’ll explore the main benefits of having a WhatsApp business team inbox. 10 Benefits of Having a WhatsApp Business Team Inbox for Sales Teams Having a WhatsApp Business Team Inbox can significantly improve communication efficiency within your organization. Below, we have discussed the top benefits of WhatsApp team inbox - 1. Centralized Communication Centralizing communication through WhatsApp Business Team Inbox reduces the need for employees to switch between multiple platforms or applications to manage customer inquiries. This saves time and ensures that all messages are received and responded to promptly. By having all messages in one inbox, teams can easily collaborate and discuss how to best respond to complex inquiries or resolve issues, leading to more effective and efficient customer service. 2. Streamline Tasks for Time Efficiency Assigning conversations to specific team members allows businesses to ensure that inquiries are directed to the most appropriate person, reducing the risk of miscommunication or delays in response. Setting reminders and adding notes to conversations helps teams prioritize tasks and follow up with customers in a timely manner, improving overall efficiency and customer satisfaction. 3. Foster Accountability The Team... --- ### Google Voice Personal vs Business: What Is the Difference? > Want to use Google Voice, but understanding Google Voice personal vs business seems daunting? Here’s a guide on Google Voice free vs paid. - Published: 2024-03-11 - Modified: 2025-06-09 - URL: https://callhippo.com/blog/general/google-voice-personal-vs-business - Categories: General, voip Want to adopt Google Voice as your communication platform but not sure which version to choose? Understanding Google Voice personal vs business can help you make the right choice for your business communication. This is critical because 68% of individuals admit they waste time due to poor communication in their business. To save you from falling prey to these numbers, we have brought you this detailed Google Voice personal vs business comparative guide. Understanding Google Voice for Personal Use Google Voice (personal) is a free phone system that offers basic phone functionality and integrates with Google Calendar and Mail. It can be used on Android or iOS devices and the web. Core uses of Google Voice account (personal) - Place a free call within the US using the Google Voice number. Create a call schedule via Google Calendar integration if you need to make multiple calls. Keep your personal phone number private while making calls. Successfully place calls from any computer or cell phone, even when you don’t have access to your original device. Seamlessly make phone calls while traveling to places where the cellular network coverage is poor, as Google Voice places calls over a stable internet connection. Google Voice (personal) is best for - Freelancers who have multiple incoming calls to handle and host on their preferred device. Small businesses that receive and make limited calls. Individuals who find it convenient to be able to call from any device via an internet connection. Solopreneurs who run on a... --- ### 20 Best AI Productivity Tools for 2025 | Pros, Cons, and Pricing > Discover 20 top AI productivity tools to boost efficiency. Compare features, pros, cons, and pricing to find the perfect tools for streamlining operations. - Published: 2024-03-08 - Modified: 2025-01-02 - URL: https://callhippo.com/blog/ai/ai-productivity-tools - Categories: AI AI productivity tools are revolutionizing business operations, enabling teams to save time, reduce errors, and boost creativity. In fact, AI adoption in businesses has surged by 270% in the last four years. By automating routine tasks and fostering innovation, these tools help you prioritize what truly matters. Ready to level up your efficiency? Dive into our carefully curated list of the 20 best AI productivity tools for 2025, complete with their pros, cons, and pricing to help you choose the perfect fit. Best AI Productivity Tools for 2025 1. AI Chatbots ChatGPT ChatGPT is a powerful AI tool that simplifies communication and boosts customer engagement. It efficiently handles lead qualification by responding instantly to inquiries, pointing out key points, and ensuring no potential customer is left waiting. With its ability to generate context-aware responses, ChatGPT saves time, improves efficiency, and delivers a seamless conversational experience for businesses. Pricing Starts at $20/month for the Pro version. Claude Claude is one of the best AI tools for productivity. It is designed to transform customer support and lead engagement. Leveraging advanced conversational AI, it provides fast, precise responses, improving the customer experience. Claude also helps businesses streamline support workflows and engage leads effectively, driving better outcomes with minimal manual effort. Pricing A free tier is available, and premium plans start at $12/month. 2. AI Search Engines Perplexity AI Perplexity AI is a powerful AI productivity app that simplifies research for businesses. It helps uncover valuable insights about prospects and competitors, enabling better lead... --- ### 10 Essential Communication Channels in Businesses & How to Use Them Effectively > Explore 10 top communication channels in business to boost collaboration, productivity, and efficiency. Learn to choose the right channels for your organization. - Published: 2024-03-07 - Modified: 2024-09-04 - URL: https://callhippo.com/blog/general/communication-channels-in-business - Categories: General, Small Business Businesses are currently relying heavily on efficient channels to convey information, ideas, and strategies. The selection of communication channels, whether for internal team collaboration or external client and stakeholder interactions, significantly impacts productivity, collaboration, and overall performance. Despite its importance, 69% of managers find managing remote employee communication challenging. By embracing innovative technologies and strategic approaches, businesses can optimize their communication channels to build relationships and drive organizational growth. In this blog, we'll look into the most effective communication channels for businesses to maximize efficiency and effectiveness. What Does Communication Channel for Business Mean? Communication channels for business refer to the various mediums and methods through which information, ideas, and messages are exchanged within an organization and with external parties. These channels encompass a spectrum of tools and platforms, including emails, meetings, phone calls, instant messaging, video conferences, and social media platforms. Image source The selection of appropriate communication channels depends on factors such as audience, message complexity, urgency, and preferences. Effective channel utilization facilitates seamless interaction, collaboration, and information dissemination, enhancing organizational efficiency and productivity. 10 Effective Communication Channels in Business Choosing the right one among different communication channels is essential for effective interaction and collaboration. Here, we explore ten diverse and impactful communication channels that businesses can leverage to optimize their internal and external communication strategies. 1. Email communication Email is a fundamental external and internal communication channel for business. It facilitates the seamless exchange of formal messages, documents, and information among colleagues, clients, and stakeholders. With features... --- ### How to Call Birmingham from USA? > Learn the complete process for calling Birmingham from the USA, the Birmingham dial code, and understand the best time to call Birmingham from the USA. - Published: 2024-03-06 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/call-birmingham-from-usa - Categories: General, how to call With the advancement of the communication industry, staying in touch with friends, family, or business contacts in Birmingham, UK, is easier than ever. With 9 in 10 UK mobile users owning a smartphone, making calls has become more convenient. However, it’s essential to know the right way to call and the best time to make the call to better connect with your prospects and customers. In this comprehensive guide, we'll walk you through the simple steps to call Birmingham from the USA and provide insights on purchasing a Birmingham phone number through CallHippo. Additionally, we'll help you identify the best time to make that call for optimal connectivity. Steps for Calling Birmingham from USA Below are the steps for calling to Birmingham from the USA: Step 1: Begin by dialing the exit code for international calls, which is "011. " Step 2: Next, enter the country code for the United Kingdom, which is "44. " Step 3: After the country code, dial the Birmingham area code, which is "121. " Step 4: Finally, dial the local phone number of the person or business you are trying to reach. This will usually be an 8-digit number. For example, if the local number is 123-4567, you would dial 011-44-121-123-4567 How to Call Birmingham Mobile from the US? To call a mobile phone in Birmingham, United Kingdom, from the United States, follow these steps: Step 1: Begin by dialing the exit code for international calls from the United States. The exit code is... --- ### What Is the Best Time To Call Thailand? [From Different Countries] > Discover the best time to call Thailand from different parts of the world for effective business communication & save costs using VoIP solutions for calling. - Published: 2024-03-05 - Modified: 2024-03-06 - URL: https://callhippo.com/blog/general/best-time-to-call-thailand - Categories: General Thailand is among one of the most visited tourist destinations and also boasts a lucrative business market. However, last year's GDP growth was revised down to 1. 8% from an earlier 2. 7%, a decrease from 2022's expansion of 2. 6%. Considering this, many companies are looking for cost-effective solutions for their business communications, like VoIP systems to connect anywhere in Taiwan and around the world. This makes understanding the time zone of Thailand to make business calls of great importance. This guide will help you to learn all of this and also suggest the best time to call Taiwan for effective business communication. What Is the Best Time To Call Thailand? When planning to call Thailand, time zone differences significantly affect the best time to reach out. 1. From USA From the USA, which spans multiple time zones, early morning or late evening in the USA can be a convenient time, ensuring it's during business hours in Thailand. It is best to call from 2:00 AM to 7:00 AM (EST) in Thailand as it is peak business hours. 2. From Europe From Europe, late morning to early afternoon is optimal, as Thailand is ahead by 5 to 7 hours, allowing for overlap in the working day. Therefore, it is best to call from 4:00 AM to 8:00 AM (CET) in Thailand as it is morning business hours. 3. From India Calling from India, which is only 1. 5 hours behind Thailand, offers a wide window for contact, preferably from... --- ### How to Scale a Business in 2025 | 5 Scaling Business Examples > Enhance business scalability with minimal resources. Do that by implementing these strategies and analyzing scaling business examples. - Published: 2024-03-04 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/business/scaling-business-examples - Categories: business, Small Business Want to take your small business to the next level without overburdening your staff or draining resources? Gaining knowledge about how to scale a business and analyzing scaling business examples can help. Unfortunately, 90% of startups fail within 15 years. We don’t want your organization to be one of them. That’s why we have curated this guide on strategies for a scalable business. Right scaling ensures your business thrives in the dynamic market and combats the cutthroat competition well. Let’s get started! The Differences Between Scaling and Growing a Business We often find people using scaling and growing interchangeably, which is wrong, given the distinctions between the two. Yes, both scaling and growing a business involves expanding its profitability and reach, but with different goals and methods. So, let’s dive into the details of each term so you can focus on the right thing - Basis Scaling a business Growing a business Definition Scaling refers to improving business revenue while reducing or maintaining the resources required. It involves no proportional rise in costs. Growing refers to increasing revenue, expanding product or service lines, and maximizing market presence. It involves a proportional or incremental rise in investments. Focus Adopting technologies and processes that enable businesses to efficiently manage huge customer bases and transaction volumes. Understanding new markets, expanding customer base, and enhancing current products or services. Goal Rapid growth with zero disruptions due to infrastructure or labor. Rise in profit and sales. Required resources Doesn’t need additional resources. Requires extra marketing... --- ### How to Call Edinburgh from the US? Your Ultimate Guide > Discover the steps for making calls to Edinburgh from the USA, including mobile dialing format and the essential tips for effortless international communication. - Published: 2024-03-01 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/call-edinburgh-from-us - Categories: General, how to call Whether you're dialing a landline or mobile number to Edingburgh, it is important to know the straightforward steps for making calls to Edinburgh from the USA. In Q2 2023, the UK saw 442 million minutes of business fixed-line calls to mobiles, signifying the potential of business connection opportunities and emphasizing the importance of understanding calling formats, especially when connecting to Edinburgh from the US. Read this detailed blog to understand the calling process and connect seamlessly with your family, friends, or business associates. Steps for Calling Edinburgh from the USA Calling Edinburgh from the USA involves dialing internationally to connect with the vibrant Scottish capital. With the right dialing format and understanding of international calling codes, staying in touch with Edinburgh is easily achievable from across the Atlantic. Step 1: Begin by dialing 011, the exit code for the United States. Step 2: Following the exit code, enter 44, the country code for the United Kingdom. Step 3: Next, dial the Edinburgh area code i. e. 131 area code. Step 4: Finally, enter the 7-digit Edinburgh landline number you wish to reach. Your dialing format will look like this: 011-44-131-XXXXXXX. Calling an Edinburgh Mobile from the US Making international phone calls to Edinburgh mobile from the US involves inputting the international dialing code for the UK, followed by the mobile number and mobile code, enabling direct communication across the Atlantic. Step 1: Dial the US exit code, which is 011. Step 2: Dial the UK country code, which is "44".... --- ### HR Strategy: What Is It, Importance and How to Create One? > Learn about HR strategy. Explore the definition, importance, ways to create, benefits, best practices, and examples of human resources strategic plan. - Published: 2024-02-29 - Modified: 2024-05-30 - URL: https://callhippo.com/blog/general/hr-strategy - Categories: General Human resources (HR) strategy is a crucial component of any organization's overall business strategy. It includes the plans, policies, and practices that guide an organization in managing its employees and achieving its goals. Moreover, 24% of companies have no HR strategy for onboarding, resulting in a bad employee experience. A well-defined HR strategy aligns HR activities with the organization's objectives, ensuring that the right people are in the right roles and equipped with the necessary skills and motivation to drive business success. What Is an HR Strategy? An HR strategy is a detailed plan that describes how a company will oversee its workforce to meet its objectives. It includes setting HR goals, determining the necessary steps to reach them, and allocating resources accordingly. Aligning the HR strategy with the broader business strategy ensures that HR efforts support the organization's overall success. Why Is HR Strategy Important? Any organization must have an HR strategy in place to ensure that the workforce is strategically positioned and that HR activities are in line with business objectives. This alignment promotes the employer brand, provides competitive pay and benefits, and draws in and keeps top personnel. Furthermore, a clearly defined HR strategy promotes a happy workplace, which raises employee engagement and productivity. It also enhances performance management by giving regular feedback and establishing defined expectations. In order to manage change and uncertainty and enable firms to react swiftly to new possibilities and problems, an agile HR strategy is essential. Moreover, by promoting cooperation and knowledge... --- ### How To Call London from the USA? > Learn how you can make landline & mobile phone calls to London from the USA in 4 simple steps. Explore how CallHippo offers London phone numbers to businesses. - Published: 2024-02-28 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/call-london-from-the-usa - Categories: General, how to call Calling London from the USA is relatively simple, thanks to modern communication technology. Moreover, London has the highest number of businesses per resident in the UK; hence, it’s essential to have a reliable connection when making calls. Whether you're calling a landline or a mobile phone, this blog provides a step-by-step guide to help you make a successful call to London from the USA. How to Dial London from the USA? To call London from the US or Canada, follow these steps: Step 1: Dial 011, the exit code for the US and Canada. Step 2: Enter 44, the country code for the UK. Step 3: Dial 20 for the London area code (for landlines only*). Step 4: Enter the 8-digit local London phone number. How to Call London Mobile from the US? To call cell phones in London from the US or Canada, follow these steps: Step 1: Enter the US/Canada exit code. Step 2: Dial the UK country code. Step 3: Add a "7" before dialing the rest of the 9-digit mobile number. Popular London Area Codes Here is a table of popular area codes in London: These area codes cover different parts of London and are used for both landline and mobile phone numbers. How To Buy a London Phone Number from CallHippo? To buy a London phone number from CallHippo, you can check the below-mentioned steps: 1. Visit the CallHippo website and sign up for an account if you don't have one already. 2. Once logged... --- ### 8 Best Call Logging Software for Helpdesk in 2025 > Learn how call logging software streamlines communication and boosts efficiency for businesses. Discover the top 8 call logging software. - Published: 2024-02-26 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/web-based-call-logging-software - Categories: call center, General Businesses are embracing advanced tools to enhance telecommunication capabilities. Among these, call logging software is pivotal for optimizing call management processes. As we approach 2025, a Microsoft report highlights that nearly 95% of customer interactions will be analyzed by sentiment tools, emphasizing the growing significance of recording and analyzing call logs to understand customer emotions from interactions. This article explores call logging, its operational dynamics, various types, and essential features crucial for businesses looking to integrate effective call logging solutions into their operations. What Is Call Logging? Call logging, commonly referred to by its technical term "phone call logger," is a technology used to record and analyze telephone calls. This system captures detailed information about incoming calls and outgoing calls, including the call duration, timestamp, caller ID, and destination number. Beyond mere call recording, a phone call logger provides valuable insights through data analytics, helping businesses monitor call quality, assess employee performance, and improve customer service strategies. How Does Call Logging Work? At its core, call logging functions through web-based call logging software, which seamlessly integrates with a company's telephony system. This software automatically logs every inbound and outbound call, storing the data in a centralized database accessible via the Internet. Users can access this information through a dashboard that offers various analytical tools and reports. Web-based call logging software is designed to be intuitive, allowing users to easily navigate through data, generate reports, and gain actionable insights without needing extensive technical knowledge. Types of Call Logging Software Call logging... --- ### How to Get a Corporate Phone Number in 3 Minutes? > Learn all about corporate numbers, their importance, and how to get a corporate phone number in this step-by-step guide. - Published: 2024-02-23 - Modified: 2024-06-25 - URL: https://callhippo.com/blog/general/how-to-get-a-corporate-phone-number - Categories: General Business communication is vital and a corporate phone number plays a crucial role in fostering seamless interactions. Whether you're a startup or a well-established enterprise, having a dedicated corporate number is essential for numerous reasons. Moreover, 65% of people prefer to call businesses on their phone number. In this blog post, we'll delve into the definition of a corporate phone number its importance, and provide a step-by-step guide on how to acquire one for your business. What Is a Corporate Phone Number? A corporate phone number is a dedicated telephone line specifically assigned to a business entity. It serves as the primary point of contact for clients, customers, and stakeholders seeking to connect with the organization. Unlike personal phone numbers, corporate phone numbers are associated with the business itself, offering a professional and consistent image. Why Are Corporate Numbers Important? The importance of phone numbers for corporate businesses cannot be overstated. It serves as a crucial communication tool that contributes significantly to the overall success and image of a company. Here are several key reasons highlighting the importance of having a dedicated corporate phone number: 1. Professionalism and Credibility A corporate phone number adds a level of professionalism to a business. It conveys a sense of stability, credibility, and permanence, which is essential for building trust with clients, customers, and partners. The presence of a dedicated business line instills confidence in the legitimacy and reliability of the company. 2. Distinct Brand Identity Having a unique corporate phone number contributes to... --- ### How to Call Kuwait From USA? > Learn about the process of calling Kuwait from USA. Know about the calling format for both mobile and landline and important area codes. - Published: 2024-02-22 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/call-kuwait-from-usa - Categories: General, how to call The growing potential of Kuwait's telecommunications sector is evident in the significant volume of outgoing international calls, which amounted to approximately 5. 6 million Kuwaiti dinars in 2021. Understanding the international dialing process is essential for establishing connections with Kuwait from the USA. Whether for personal or professional reasons, having a clear understanding of how to initiate calls to Kuwait ensures seamless communication channels. Steps for Calling Kuwait From the USA Making an international call from the USA to Kuwait involves specific procedures and calling codes for effective communication. Following these steps allows smooth connections across international borders. Step 1: Dial the USA’s international access code, which is “011”. Step 2: Input Kuwait’s country code, “965”. Step 3: Include the Kuwaiti area code. Step 4: Enter the phone number you wish to reach. How to Dial Kuwait Cell Phone from USA? Calling internationally from Kuwaiti cell phones from the USA requires specific international codes for seamless cross-border communication. Step 1: Dial "011" (USA exit code) Step 2: Enter "965" (Kuwait country code) Step 3: Dialer the 8-digit cell phone number. Popular Kuwait area codes Let’s look at some of the popular and most contacted area codes in Kuwait Conclusion By following the dialing instructions consisting of the international access code, Kuwait's country code, and the designated area code, connecting with Kuwait from the USA is streamlined and efficient. These steps ensure accurate communication and effective connectivity. You May Also Read: How to Call Jamaica From the US In 3 Simple... --- ### How to Call Manchester from the USA? A Step-By-Step Guide > Learn how to call Manchester UK, from the US in this guide and get additional tips to ensure clear communication with friends, family, and business associates. - Published: 2024-02-21 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/call-manchester-from-usa - Categories: General, voip Manchester, the United Kingdom’s largest city, has been one of the most competitive business hubs in the entire world since the days of the Industrial Revolution. Today, as Manchester is home to more than 2. 8 billion people and has an exceptional talent pool, the city attracts business opportunities from all over the world. Therefore, knowing how to call Manchester UK from the US becomes more important than ever for those who want to expand their business horizons. If you are trying to decode the process of calling from the United States to the metropolitan city of Manchester, this comprehensive guide is for you. So, let’s get started and dive in! How to Call Manchester UK from the US Want to call Machester from the United States? Follow these simple steps to get connected: Step 1: Dial the US exit code 011 Step 2: Key in the UK country code 44 Step 3: Dial the Manchester, UK area code 161 Step 4:Type the recipient’s 7-digit landline number To summarize: To make a phone call to Manchester from the US, you must first dial the US exit code, then the UK country code, the area code, and finally the Manchester phone number. Hence, your final number format is 011-44-161-XXX-XXX. Now that you know the process of calling a Manchester landline, let’s explore how to call a mobile number in Manchester from the US. How to Call Manchester Mobile Number from the USA Calling a mobile number in Manchester, UK, from the... --- ### What’s The Best Time To Call Taiwan? > Learn everything about what’s the best time to call Taiwan. Understand the working hours, time zones, time difference, and other key details. - Published: 2024-02-20 - Modified: 2024-03-22 - URL: https://callhippo.com/blog/general/best-time-to-call-taiwan - Categories: General Taiwan’s economy is growing rapidly, at a rate of 3. 35%, thanks to its booming tech sector, strategic geographical location, and skilled workforce. All these factors have also made it a lucrative market for businesses worldwide. Many companies are establishing their presence in Taiwan, while others are opting for more convenient and cost-effective solutions like a virtual phone system, which allows them to connect anywhere in Taiwan from their comfort. However, when you choose a virtual phone system, it is necessary that you also learn about the best time to call Taiwan, as it significantly affects your conversion rate. Best Time To Call Taiwan The best time to call Taiwan depends on various factors, including your location, purpose, weekday, and more. For example, if you are making a business call to Taiwan from the USA, the best time would be during the early morning hours on the East Coast, typically between 8:00 AM and 11:00 AM Eastern Standard Time (EST). This ensures that you catch your Taiwanese contacts during their regular business hours, typically ranging from 9:00 AM to 12:00 PM or 3:00 PM to 5:00 PM Taiwan Standard Time (TST). Also, note that business hours in Taiwan are from 9:00 AM to 5:00 PM, while lunch timing is usually between 12:00 PM and 1:30 PM TST. Remember that planning your call during these hours maximizes the chances of reaching someone and conducting successful business discussions. Take a look at the table below, which provides the ideal time range for... --- ### The Difference Between IVA vs IVR: Which One Should You Use? > Explore the key differences between IVA vs IVR and choose the one that works the best for your business needs, and industry expectations. - Published: 2024-02-19 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/iva-vs-ivr - Categories: call center, General In today’s fast-paced world, customers expect a swift response to their queries. A HubSpot study confirms this and shows that 90% of customers expect an immediate response to their service questions. Several telephony features have emerged to improve customer response time and quality. IVA (Intelligent Virtual Assistants) and IVR (Interactive Voice Response) systems are notable among them. They enhance your customer support quality, optimize workforce utilization, reduce customer wait times, and offer self-service; this is a must-read. A lot of times, IVA and IVR are interchangeably used, and it gets challenging for businesses to choose between IVA vs IVR. Let us dive into the key differences between IVA and IVR in a contact center. What is IVR? IVR (Interactive Voice Response) is an advanced telephony feature that helps route calls to the right agent based on their responses to a pre-defined menu. It uses text-to-speech technology and a DTMF (dual-tone multi-frequency) interface to read the inputs and responses from the callers and route them accordingly. Based on the caller input, the IVR takes them to a live agent, voicemail, callback option, email, etc. Using IVR technology helps call centers and customer support teams streamline high-volume calls and minimizes customer wait times. It helps businesses offer 24/7 customer support and secure their trust. By directing incoming calls to the right agent, IVR system reduces the time spent on call transfers and increases the first-contact resolution rates. Traditional IVR systems use DTMF technology which requires customers to respond to the menu through... --- ### The 7 Best Open Source and Free IVR Software in 2025 > Explore the best free IVR software along with their key features, pros, and cons. Dive into a comprehensive review to make informed decision. - Published: 2024-02-16 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/open-source-and-free-ivr-software - Categories: call center, General Call center companies and customer support teams handle huge volumes of incoming calls. IVR (Interactive Voice Response) system navigates callers through a pre-defined menu and allows them to access self-service options. If needed, the IVR system directs the callers to the appropriate agent or department. A robust IVR system helps businesses boost customer engagement rates, reduce the stress on customer support teams, and manage a high volume of calls with ease. A HubSpot study shows that 90% of customers want an immediate response to their queries. To cater to such demands, IVR systems are a must-have. Read the blog to understand the best free IVR software providers in the market and improve customer service quality. Viber supports communication across video conferencing, voice, text messages, etc. Compare 7 Free IVR Software for your business When it comes to choosing a free IVR system for your business, you must assess the basic features. Some service providers offer open-source IVR software only for a specific period and then demand an upgrade. While some others restrict the customizability of the software. In this section, we have curated the top 7 free IVR software options in the market along with their pros, cons, and user reviews. 1. CallHippo CallHippo is one of the best call center software providers known for offering free IVR software. It works well for businesses of all scales. The IVR system helps businesses forge a 24/7 availability for their customers, enhance agent productivity, and streamline the high volume of incoming calls.... --- ### Top Pros and Cons of Google Voice for Business > Explore Google Voice for business: How it works, pros & cons, pricing, features, limitations, and why you should switch to alternatives like CallHippo. - Published: 2024-02-14 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/general/pros-and-cons-of-google-voice-for-business - Categories: General, Small Business Google Voice offers businesses a budget-friendly telephony solution within the Google ecosystem, with seamless integration with Google Workspace and a user-friendly interface. As per research, about 23 percent of consumers worldwide use a third-party mobile app to make voice calls. This signifies the demand for evaluation and scrutiny that goes while selecting a voice-calling app. This guide will help you to evaluate the pros, cons, features, and limitations of Google Voice. this will also provide you with a possible Google Voice Alternative. Read this guide to expand your knowledge and make decisions to make more effective calls. What is Google Voice? Google Voice is a telecommunications service by Google that offers a wide range of features primarily aimed at unifying communication channels. It allows users to obtain a single Google Voice phone number that can be used across multiple devices, enabling them to manage their calls, texts, and voicemails through the internet. This service has become increasingly popular among individuals and businesses due to its versatility and integration with other Google services. How Does Google Voice Work? Google Voice works by linking with your Google account. When you sign up for Google Voice, you are given the option to choose a new phone number from available numbers or port an existing number. This number then becomes a central point for your communication, which can be directed to ring on multiple devices, such as smartphones, tablets, or computers, allowing you to manage calls and messages from anywhere. Google Voice uses VoIP... --- ### What Is Customer Service Recording? Benefits and Best Practices > Learn about the meaning of customer service recording. This guide includes the benefits, laws to adhere and benefits of using VoIP for call recording. - Published: 2024-02-12 - Modified: 2025-03-05 - URL: https://callhippo.com/blog/general/customer-service-recording - Categories: General Customer service recording is the practice of capturing and storing interactions between customer service representatives and customers through audio or video means. Using customer service recordings, organizations can improve the customer experience and increase the likelihood of sales by 43%. This blog will help you learn how this tool serves as a comprehensive record of customer engagements, offering insights for quality improvement, training, and dispute resolution. Read on this blog to understand the benefits of customer service recording. We will navigate you through the practice that requires adherence to certain dos and don'ts. What Is Customer Service Recording? Customer service recording captures and preserves interactions between service representatives and customers through audio or video mediums. It acts as a valuable resource, improving service quality, offering training insights, and aiding in dispute resolution. This practice facilitates transparency and accountability and contributes to an improved overall customer experience. Why Should You Record Your Customer Service Calls? Capturing customer service calls is vital for businesses aiming to enhance service excellence. It serves as a powerful tool, offering insights for improvement, aiding in employee training, and providing a factual record for dispute resolution. 1. Quality Assurance Quality assurance in customer service calls involves the systematic review of interactions to maintain and improve service standards. By analyzing recordings from call recording softwares, businesses can identify areas of excellence and areas that need refinement. Implementing customer service telephone skills can further enhance these interactions, ensuring agents communicate effectively and professionally. This process ensures consistency, compliance with... --- ### Business Phone System Installation in 3 Minutes: Complete Guide > Transform your business communication with a comprehensive guide to business phone system installation. Explore features and setup steps. - Published: 2024-02-09 - Modified: 2024-09-06 - URL: https://callhippo.com/blog/general/business-phone-system-installation - Categories: General, Small Business An efficient communication system is more crucial than ever. A well-installed business phone system, whether it's a traditional landline, VoIP, or a cloud-based solution, can significantly enhance internal collaboration and customer service. Tailoring the right setup to your small business's specific needs can be a game-changer, not only in terms of operational efficiency but also in cost savings. Businesses that switch to VoIP, for instance, typically experience a reduction in their communication costs by 30% to 50%. This guide is designed to help you navigate the complexities of choosing and installing the ideal phone system for your business, ensuring you leverage these benefits to the fullest. Small Business Phone System Installation Checklist A comprehensive checklist ensures your business phone system is installed efficiently, catering to all communication needs while ensuring security and scalability. 1. Assess Your Business's Specific Needs During the installation of your business phone system, it's essential to identify features such as voicemail, call forwarding, and auto-attendant and assign business hours that align with your specific business needs. These functionalities enhance communication efficiency and customer service, contributing to the seamless operation after you install the business phone system. 2. Consider Future Scalability While finalizing your business phone setup, opt for a scalable solution that accommodates your company's growth. Ensure the system allows for effortless addition of lines and features, enabling seamless expansion as your business evolves. This flexibility ensures that your business phone setup remains efficient and adaptable to changing needs over time. 3. Check for Integration Capabilities... --- ### How to Call Jamaica From the US In 3 Simple Steps? > Learn how to make a call to Jamaica from the US in 3 easy steps. Explore Jamaica area codes and learn about the calling cost. - Published: 2024-02-08 - Modified: 2024-11-19 - URL: https://callhippo.com/blog/general/call-jamaica-from-us - Categories: General When contacting Jamaica from the US, it's vital to understand the necessary steps and codes. In the year 2022, Jamaica supported 3. 45 million connections, with 3. 00 million dedicated to mobile phones, indicating the potential of Jamaica's calling industry and the need to educate yourself about the Jamaica calling format. Therefore, whether establishing connections with loved ones or professional contacts, mastering these guidelines ensures smooth cross-border communication. Here's a concise roadmap to help you bridge the gap effortlessly and maintain meaningful connections across borders. 3 Easy Steps for Calling Jamaica from the US Navigating the calling process of Jamaica from the US involves a series of essential steps for seamless communication. Understanding these steps ensures efficient dialing and connection establishment. Step 1: Enter Jamaica's country code: Dial "1". Step 2: Add the 3-digit Jamaican area code. Area codes for calling Jamaica are 876 and 658. Step 3: Then dial the local 7-digit phone number to make the call. Please be aware that when making calls to Jamaica, as it is part of the North American Numbering Plan (NANP), there is no need to include the U. S. exit code (011), which is typically required for other international calls. How do you Dial Jamaica's Cell Phone from the US? To call a Jamaican cell phone, follow the same steps as above. Note that you don't need to add an area code while dialing the Jamaican mobile number. So, the correct format to dial a Jamaica cell phone from the US... --- ### What Is a Call Group and How Does It Enhance Call Handling? > Explore the power of call groups in VoIP for streamlined communication. Enhance customer service, and optimize call handling. - Published: 2024-02-07 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/what-is-a-call-group - Categories: call center, General Customer satisfaction is paramount in the current dynamic business environment. In meeting the heightened expectations of customers, where 46% of customers expect a response within 4 hours, call centers are challenged to handle growing impatience effectively. A strategic solution to this lies in the implementation of call groups. Call groups are a game-changer in modern telephony, especially with VoIP. They boost efficiency by letting multiple extensions ring simultaneously so that any available agent can answer quickly. Curious to see how this can revolutionize your team's call handling and ramp up customer satisfaction? Keep reading to find out more. What is a Call Group in VoIP? A VoIP call group distributes incoming calls among predetermined users or extensions within an organization, like a customer service team, to handle high call volumes efficiently. This setup allows calls to simultaneously, sequentially, or in a round-robin manner ring on multiple phones, ensuring they are answered quickly and improving customer satisfaction. For example, a "Customer Support" call group can have all customer service representatives (CSRs) receive calls, ensuring no single CSR is overwhelmed and reducing customer wait times. This approach not only enhances accessibility but also supports a collaborative work environment by sharing the call management responsibility among team members. Benefits Of Using Call Groups Call groups enhance operational efficiency and customer satisfaction by ensuring prompt responses to calls, balancing workload among team members, and offering scalable, cost-effective solutions for businesses aiming to maintain high service standards. Let's look at some of the key benefits... --- ### 17 Best Software and Tools for Small Businesses > Want to streamline operations and improve efficiency for your small business? Tools for small businesses can help. Find 16 best small business tools here! - Published: 2024-02-06 - Modified: 2025-02-19 - URL: https://callhippo.com/blog/general/tools-for-small-businesses - Categories: General, Small Business Overwhelmed managing numerous business operations single-handedly? Tools for small businesses are here to save you. Surprisingly, around 8 out of 10 small businesses do not have any employees. Handling financial documents, managing employees, building an online presence, and more alone is chaotic and time-consuming for a small business owner. To avoid this, we have curated this buyer’s guide on the top 16 software for small businesses with features, advantages and disadvantages, and pricing. Let’s get started! Let’s dive deep into other benefits of using small business software - List of 16 Best Software and Tools for Small Businesses Building a tool stack for your business can be overwhelming and confusing. If done wrong, it can lead to financial losses and operational disruptions. This buyer’s guide of the 16 best tools for small businesses is to save you from such losses. Let’s dive in - Accounting Software 60% of small business owners aren’t confident about their accounting or financial knowledge, leading to bookkeeping errors. Accounting software helps businesses efficiently create, manage, and monitor payable and receivable accounts. With this tool, you can eliminate accounting errors and potential issues. 1. FreshBooks FreshBooks is an intelligent and scalable accounting software that helps you make data-driven decisions, ensure accuracy, and create financial reports. How? With its comprehensive features. Features Auto bill capture Recurring invoice Expense tracking Vendor relationship management Pricing Light: $7. 6/month Plus: $13. 20/month Premium: $24. 00/month Select: Contact sales 2. QuickBooks QuickBooks is an accounting software that helps small and growing... --- ### Top 9 Free VoIP Phone Service for Businesses in 2025 > Explore the best free VoIP providers along with their features and pick the one with the potential to transform your operations without straining your budget. - Published: 2024-02-05 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/free-voip-providers - Categories: General, voip VoIP technology lowers phone expenses and improves communication, redefining customer service. VoIP has saved small businesses 40–90% of their costs, yet many providers provide costly, high-end plans that may not be within their budgets. To enable small businesses to get robust services without going over budget, we've analyzed the best free VoIP providers. Continue reading to learn about their main features, benefits, drawbacks, and costs. How Do We Select And Analyze These Tools? After extensive research and analysis, we have curated a list of free VoIP providers. These software are carefully selected based on usability and satisfaction scores, including features, ease of use, customer support, ratings, and reviews from Capterra, G2, and SoftwareSuggest. We aim to assist businesses in identifying the most suitable software to streamline their operations. Transparency Note: While free VoIP services can meet basic needs, they often come with limitations in features, security, and customer support. Businesses should weigh the benefits of free plans against the potential drawbacks, especially when handling sensitive information or requiring advanced functionalities. Industry Trend: With the rise of remote work and digital communication, companies are increasingly adopting VoIP solutions. In fact, the global VoIP market is projected to reach $102 billion by 2026, driven by the growing demand for cost-effective, flexible communication solutions. 9 Best Free VoIP Phone Services 1. CallHippo CallHippo is an extensive, feature-rich, free VoIP phone service provider for small businesses. Click-to-dial, AI global connect, teams, voice mail, SMS, and MMS are all possible with a free voip service... --- ### Best VoIP Integrations for Salesforce > Explore the best Salesforce VoIP integration to enhance agent efficiency, deliver personalized customer support, and promote quality assurance of your business. - Published: 2024-02-02 - Modified: 2025-02-28 - URL: https://callhippo.com/blog/general/voip-integrations-for-salesforce - Categories: General In today’s competitive industry, offering quick, reliable support helps form meaningful customer relations. Integrating VoIP and CRM tools helps businesses offer personalized customer assistance and gain an edge. With a whopping market share of over 23%, Salesforce remains the most popular CRM platform. With a reliable Salesforce VoIP integration, businesses can automate workflows and deliver superior customer support. Exploring ways to increase your customer service quality? Read the blog to understand the best VoIP integration for Salesforce. What Is CRM Integration? CRM integration refers to the connectivity between customer relationship management (CRM) tools and other third-party software for sales, communication, inventory management, business productivity, accounting, etc. A seamless CRM integration helps mitigate the time and cost involved in switching between different applications. CRM integrations allow sales teams to add leads and contacts, marketing teams to add information about their preferences and campaigns, and customer support teams to add records and notes. By serving as a centralized hub for customer-related data, information, and insights, CRM integration improves business productivity by bringing together data and information from different tools. For instance, let us consider Salesforce VoIP integration. With 15,000+ users, Salesforce has become a popular CRM tool for businesses. With Salesforce VoIP integration, customer service teams can automatically add call information and logs to the CRM without switching between multiple platforms. 4 Advantages of Integrating CRM with Business VoIP Now that you know what is CRM integration, let us move ahead to understand the benefits of integrating CRM with a business VoIP... --- ### How To Call Kenya From USA? > Learn how to call Kenya from the USA with ease using international dialing codes. Master the process and explore popular area codes. - Published: 2024-02-01 - Modified: 2024-06-04 - URL: https://callhippo.com/blog/general/call-kenya-from-usa - Categories: General To connect with friends, family, or business contacts in Kenya from the USA, understanding international dialing procedures is essential. Despite the distance, modern telecommunications infrastructure ensures seamless communication across borders. Read this guide to master the international dialing format and process of calling Kenya from the USA. 4 Easy Steps for Calling Kenya from the US Calling Kenya from the USA requires understanding the international dialing process. Follow these steps to make a call to Kenya from the US: Step 1: Dial the international access code of USA which is "011. " Step 2: Enter Kenya's country code, "+254". Step 3: Dial the area code (if applicable) Step 4: Enter the Kenya phone number you want to call, typically 5 to 7-digit long How to Dial a Kenya Mobile Number from the US? To make international calls to a mobile phone number in Kenya from the US, follow this format: Dial the International Access Code: 011 Dial Kenya's Country Code: +254 Enter the 2-digit area code. Make sure to press 7 before the area code. Thereafter, enter the mobile number. Example: 011+254+7xx xxx xxxx Note - Be sure to omit the leading "0" from the Kenya phone number when dialing internationally. Popular Kenya Area Codes While Kenya has various area codes for different regions, here are a few popular ones: Conclusion Mastering international dialing procedures for calling abroad ensures seamless communication between the USA and Kenya. Understanding area codes facilitates effortless connections. Whether through traditional calls or modern apps, staying... --- ### 10 Best Client Management Software in 2025 > Streamline client information to strengthen customer relationships using client management software. Discover the best client management systems here. - Published: 2024-01-31 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/best-client-management-software - Categories: General, Small Business Want to organize client data to quickly extract required information and personalize interactions? A robust client management software can help. Interestingly, 91% of clients are likelier to purchase from businesses that send contextual and relevant offers. To help you win more of these clients, we have curated this guide on the 10 best client management software with features, advantages and disadvantages, and pricing. Let’s get started! What Is Client Management Software? Client management software is a system that collects, organizes, and manages customer data so you can seamlessly streamline your customer relationships and improve profitability. Here are some major capabilities of client management systems - Tracks client-business interactions, helping you remember to follow up on certain conversations and never miss out on important details. Provides data for sales, marketing, and support teams to analyze trends, preferences, and behavior, establishing and nurturing customer relationships. Organizes and automates client management processes for efficient client activities, data tracking, and overall business productivity. Aids in organizing and analyzing customer data. Offers tools to better manage different stages of a typical customer lifecycle, like lead generation. Enables you to follow up timely, schedule appointments, and set notifications for important client-related dates. Key Features of Client Management Systems Key features to look out for in your client management systems vary with your clients and business. Here are some non-negotiable features - Contact management to log customer data like address, social media handle, and name in a search-friendly database. Interaction tracking to create a conversation database by... --- ### Top 5 Automated Calling Service Providers For Your Business > Automated calling service providers can automate workflows and increase efficiency. Read on to learn about the top 5 automated calling service providers. - Published: 2024-01-30 - Modified: 2025-02-04 - URL: https://callhippo.com/blog/general/automated-calling-services - Categories: General In the current era of artificial intelligence, call centers are using automation to slash the time taken per call and boost productivity. Automated calling services revolutionize business communication by deploying automated systems for outbound calls. These services utilize pre-programmed scripts or recorded messages, disseminate information, and manage customer interactions. As businesses adapt to trends, 76% of contact centers plan to invest in artificial intelligence within the next two years. This reflects a growing recognition of the efficiency and workload reduction offered by automated calling solutions. Read on to learn about the top 5 automated calling service providers and how they can help to increase bottom-line results. Types of Automated Calling Systems There are various types of automated calling systems available in the market. We have listed out the most used types of automated calling systems for a business. 1. Informational Calls These systems disseminate essential information to a targeted audience efficiently. They are commonly used for broadcasting updates, announcements, or alerts to customers, employees, or stakeholders, enhancing communication, and keeping recipients informed in various contexts. 2. Appointment Reminders Designed to streamline scheduling processes, appointment reminder systems automatically notify individuals of upcoming appointments or events. By sending timely reminders via phone calls or messages, they help reduce no-show rates and improve appointment attendance, benefiting businesses and clients alike. 3. Marketing Campaigns Marketing campaign systems employ automated calling to reach out to potential customers en masse. They facilitate the delivery of promotional messages, offers, or surveys, allowing businesses to engage with their... --- ### 5 Best White Label VoIP Providers in 2025 > Explore the top 5 white label VoIP providers in 2025, offering customizable telecommunication solutions, key features, pros, and cons. - Published: 2024-01-29 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/white-label-voip-providers - Categories: General The rise of white label VoIP providers is transforming business telecommunications, allowing companies to offer branded VoIP services without heavy infrastructure investment. Emphasizing this sector's growth, a Global Market Insights report predicts the VoIP market to reach $55 billion by 2025, marking the importance of choosing a provider adept at navigating this rapidly evolving landscape. This guide highlights the top 5 providers selected for their service quality, feature richness, and customer support, catering to both startups and established enterprises. What is a White Label VoIP? white label VoIP (Voice over Internet Protocol) refers to a service where a provider offers VoIP services or infrastructure that can be rebranded and sold by another company as their own product. This model allows businesses, especially those without their own network and resources, to develop their own VoIP technology to offer VoIP services to their customers under their brand name. Benefits of White Label Phone Service White label phone providers enable businesses to expand their product offerings by providing rebranded VoIP services, saving costs on development and infrastructure. Let's look at some of the key benefits of white-label phone services 1. Brand Enhancement Brand enhancement through white label phone service involves the ability for businesses to elevate their brand presence. It does so by offering externally managed service providers for VoIP services under their unique label. By reselling customizable and rebranded telecommunication solutions, companies can reinforce their identity in the market. This not only enhances the professional appeal of their services but also cultivates... --- ### 6 Best VoIP for Call Center in 2025 And Reasons to choose > Explore the best VoIP for call center along with their features, pros, and cons. Elevate your customer service quality & gain a leading edge. - Published: 2024-01-26 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/general/voip-for-call-center - Categories: callcenter, General VoIP (Voice over Internet Protocol) is a rapidly evolving system that allows businesses to make phone calls and send messages over the Internet. It has emerged as a go-to for call centers that relied on traditional phone lines. About 31% of businesses are using VoIP for call centers and reaping the benefits in terms of cost savings and productivity enhancements. VoIP call center solutions help businesses elevate customer service quality to greater heights. Looking for a robust call center phone system? Read the blog to find the best platforms in the market. What Is a VoIP Call Center? A VoIP call center solution is a software system that call centers use to handle a high volume of incoming and outgoing calls seamlessly. VoIP technology routes call over the internet. This is a major advantage over traditional call center phone systems that depend on telephone networks and wired connections. Using hosted VoIP call center solutions minimizes infrastructural requirements limited to a stable internet connection and a desktop/ mobile device. This makes it a preferred option for businesses against traditional systems that require expensive hardware installations. As they function over the internet, using VoIP for call centers helps set up and manage a distributed workforce in a quick time span. Also, VoIP call center solutions come with a wide gamut of features that help streamline call handling, routing, and monitoring. Reasons to Choose VoIP for Call Center Let us move ahead to understand why you must choose VoIP for a call center.... --- ### What Is Call Listening? The Ultimate Guide > Learn all about call listening to know its definition, benefits, and importance. Check out the techniques and best practices of call listening. - Published: 2024-01-25 - Modified: 2025-02-04 - URL: https://callhippo.com/blog/general/what-is-call-listening - Categories: General Communication plays a pivotal role in ensuring seamless operations and customer satisfaction. Among the various communication channels, phone calls continue to be a vital means of interaction. In fact, 60% of customers say no in a sales call four times before saying yes; hence, it’s essential to listen to calls in order to improve engagement. However, merely making and receiving calls is not enough; understanding the nuances of these conversations is equally crucial. This is where the practice of call listening comes into play. Let’s learn about this technique in detail. What Is Call Listening? Call listening, also known as call monitoring or call tracking, refers to the systematic process of evaluating and analyzing telephone conversations between individuals, typically within a business setting. This can be done in real-time or by reviewing recorded calls. The objective is to gain insights into the communication dynamics, assess the quality of customer interactions, and identify areas for improvement. The Benefits of Call Listening Below are the main benefits of implementing call listening - 1. Enhanced Customer Service Listening to calls enables organizations to gauge the level of customer service provided. By analyzing conversations, businesses can identify areas where customer interactions can be improved, leading to enhanced customer satisfaction and loyalty. 2. Training and Development For businesses, especially those in customer-centric industries, call listening serves as a valuable tool for training and development. Managers can use real-life examples from calls to train their teams on effective communication, problem resolution, and customer engagement. 3. Quality... --- ### 7 Best Call Center Scheduling Software Solutions in 2025 > Explore the best call center scheduling software along with its features, pros, cons, and pricing. Check how you can plan optimal workforce allocation. - Published: 2024-01-24 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/call-center-scheduling-software - Categories: General Call centers experience varying call volumes, and it may not be viable to make manual predictions. Workforce planning is a major task in call centers as it impacts customer service quality. Salesforce Research shows that 77% of customers expect an immediate response when they approach a service center. So, for businesses to offer a timely service, proper workforce planning is essential. Call center scheduling software automates the task of scheduling based on expected call volumes and helps ensure that customer calls are answered promptly. Read the blog to know the best call center scheduling tools, along with their features, pros, and cons. What Is Call Center Scheduling Software? Call center scheduling software helps schedule agent activity based on anticipated call volumes and agent availability. It optimizes the workforce allocation and helps ensure that there are sufficient agents to handle customer calls. The call volumes, queue length, and agent availability are dynamic and subject to changes, so striking a balance remains complicated. Managing the schedules using pen and paper remains cumbersome and may not be accurate. A perfect call center schedule ensures that your agents are neither burnt out nor too idle. Using call center scheduling software helps achieve this balance on a day-to-day basis. It is flexible enough to accommodate dynamic changes in agent availability while ensuring that the calls are handled effectively. How Scheduling Software Can Benefit Your Call Center? From cost optimization to enhanced customer satisfaction, robust call center scheduling tools offer a wide gamut of benefits. Here... --- ### How To Call Taiwan From US: A Comprehensive Guide > Learn how to call Taiwan from the US in 4 easy steps. Explore popular Taiwan area codes for effortless calling to Portugal from the US. - Published: 2024-01-23 - Modified: 2024-07-15 - URL: https://callhippo.com/blog/general/call-taiwan-from-us - Categories: General Navigating international calls can be complex, but connecting with Taiwan from the US is made easier with this comprehensive guide. Statistics show that nearly 80 percent of individuals from Taiwan reported engaging in free online calls over the Internet at least once a week in 2019. This signifies the potential of the Taiwan industry and the need for knowledge of the dialing process to Taiwan from the US or any other part of the world. Steps For Calling Taiwan From The USA It is important to have knowledge about the process of calling Taiwan from the United States. Calling Taiwan from the United States involves a few simple steps: Step 1: Dial the United States exit code, “011. ” Step 2: Input Taiwan's country code, which is "886. " Step 3: Enter the area code. Step 4: Dial the local phone number you wish to reach. How To Call Taiwan Cell Phone From The US To call a Taiwan cell phone from the US, follow the same steps mentioned above, ensuring you have the correct country code (886) and area code. The local phone number is crucial for connecting to the specific mobile device. Note: For all regions, the combination of the area code and phone number should comprise 8 digits, except for Taipei and specific surrounding areas, where the total digits extend to 9. Popular Taiwan area codes: Taiwan has several area codes, and some of the popular ones include: Make sure to check the specific area code for... --- ### Top 7 Small Business Phone Plans: Review & Comparison > Looking for the best small business phone plans? Check out our curated list. Find the pros, cons, and pricing of these business phones - Published: 2024-01-22 - Modified: 2025-05-22 - URL: https://callhippo.com/blog/general/small-business-phone-plan - Categories: General When you start and try to grow your small business, it's important to choose the best phone plan for your business. This may not seem like a big deal, but the right phone plan can really help your business communicate better, connect with clients, and make things run more smoothly. With so many options out there, it can be tough to figure out which one is best for you. Don't worry, though! Our experts have analyzed a bunch of small business phone plans and narrowed them down to the top 7. Let's take a closer look at each one. Factors To Consider When Choosing The Best Small Business Plan When you decide to buy the best business phone plan for your small business, there are several factors that you must keep in mind, such as costs, coverage, support, and features. Let’s take a closer look at these key factors of the best small business phone plans one by one. A. Usage and Needs Start with thinking about how you use phones for your business. Consider not just how many people use it but also how many calls you make and how much data you need. This helps you avoid paying extra for things you don't really need, making sure your plan is a good deal for your business. B. Scalability You must remember that your business will either grow or shrink over time. Choose a suitable phone plan that can grow with you and lets you easily add or remove... --- ### What is Omnichannel Customer Service? Benefits & Examples > Explore how omnichannel customer service strategy helps businesses cater to customers in a channel of their preference and resolve their queries quickly. - Published: 2024-01-19 - Modified: 2025-04-04 - URL: https://callhippo.com/blog/general/omnichannel-customer-service - Categories: General The ubiquity of smartphones, the internet, and digital platforms has motivated customers to use multiple channels for communication, socializing, and networking. They also use these channels to connect with businesses and inquire about product information or place service requests. Different segments prefer different channels. For instance, a HubSpot study shows that millennials prefer email, whereas Gen-Z opts for phone calls when it comes to customer service. So, it has become imperative for businesses to offer omnichannel customer service. Read the blog to understand the benefits, importance, best practices, and examples of omnichannel customer service. What Is Omnichannel Customer Service? Omnichannel customer service refers to the evolving strategy that allows businesses to engage with customers across multiple channels and touchpoints. These include SMS, email, live chats, social media, phone calls, video conferencing, etc. Businesses offering omnichannel customer service gain an edge as they can render service through customer’s preferred channels. So, they gain access to customers with varying preferences. A lot of times, businesses use multiple channels to address a customer query. For instance, a customer might have approached the customer support team through Facebook. Then, it might move to email or live chat and finally to phone calls. With omnichannel customer service, agents can have a consolidated view of the conversations so customers don’t have to repeat the information in each channel. Beyond syncing text messages, it also syncs files, notes, audio messages, etc. , that a customer might have exchanged. The distinct ability to transfer customer conversations from one... --- ### What Is The Best Time To Call France? > Explore different time zones of France and the best time to call France from countries to boost your call connectivity rate. - Published: 2024-01-18 - Modified: 2025-01-02 - URL: https://callhippo.com/blog/general/best-time-to-call-france - Categories: General Whether it's business dealings, catching up with friends and family, or collaborating on international projects, understanding the best time to connect with someone in another part of the world is crucial. In fact, around 53 Million French people were active on smartphones in 2022. In this blog post, we'll explore the intricacies of calling France and unravel the mysteries of its time zones. What Is the Best Time to Call France? To determine the best time to call France, you need to consider the time difference between your location and the specific region in France. Here's a breakdown of some major time zones around the world and their time difference with France - 1. United States Eastern Standard Time (EST): 6 hours behind CET Central Standard Time (CST): 7 hours behind CET Pacific Standard Time (PST): 9 hours behind CET Best time to call from the US Eastern Standard Time (EST): The best time to call is typically in the morning, between 8:00 AM and 1:00 PM, when France is in the afternoon. Central Standard Time (CST): Consider calling in the late morning or early afternoon, between 9:00 AM and 2:00 PM. Pacific Standard Time (PST): The best time to call is in the morning, from 6:00 AM to 11:00 AM, aligning with France's afternoon hours. 2. United Kingdom Greenwich Mean Time (GMT): Same as CET British Summer Time (BST): 1 hour behind CEST Best time to call from the UK Greenwich Mean Time (GMT): Convenient times to call are... --- ### How to Make 100 Calls a Day: Best Tips and Practices > Learn how to make 100 calls a day with actionable tips, sales dialer insights, and best practices. Boost cold calling with CallHippo. - Published: 2024-01-17 - Modified: 2024-06-17 - URL: https://callhippo.com/blog/general/how-to-make-100-calls-a-day - Categories: General Did you know that according to a study, it takes an average of 80% of sales require five follow up calls? This implies the need to make a significant number of calls each day and why it is a common practice for sales professionals to make a large number of calls who are aiming to reach a broader audience and achieve their targets. In this guide, we will explore the concept of a sales dialer and provide actionable tips and best practices to help you make 100 calls a day efficiently. Additionally, we will dive deep into how tools like CallHippo can contribute to mastering the art of cold calling. What Is a Sales Dialer? A sales dialer is a technological innovation designed to automate the dialing process in sales outreach. It serves as a valuable solution, empowering sales representatives to significantly boost their call volume within shorter time frames. By automating the dialing of phone numbers, this tool eliminates manual efforts and optimizes efficiency. sales dialers streamline the entire calling process, providing a seamless and organized approach for sales teams. This automation not only speeds up reaching potential clients but also boosts overall productivity. Moreover, it enables sales professionals to focus more on meaningful conversations rather than repetitive tasks, fostering a more strategic and effective approach to cold calling in the competitive world of sales. How to Make 100 Calls a Day with the Sales Dialer? This section offers practical tips for maximizing the efficiency of a sales dialer... --- ### Top 5 Inbound Call Center Services > Compare top inbound call center services. Learn how to choose the right provider & implement winning strategies for exceptional customer support. - Published: 2024-01-16 - Modified: 2025-01-31 - URL: https://callhippo.com/blog/general/inbound-call-center-services - Categories: General Imagine calling a company with a simple question, only to be stuck on hold for 15 minutes, listening to the same looped music. Frustrating, right? Now, think about calling and having someone answer right away or the IVR offering self-service options. Much better, right? While 61% of customers prefer self-service for simple issues, 65% expect immediate human assistance when they reach out to a business. The right inbound call center services platform routes customers to the right agent and informs them of other service channels while they wait. However, not all inbound call center service providers are created equal, so it’s essential to evaluate their offerings carefully to find the best fit for your business. That’s what I’ll help you with today. What Is an Inbound Call Center? An inbound call center is a third-party company that handles incoming customer communications, primarily through phone calls. Inbound calling service centers serve as the first point of contact for customers seeking assistance, information, or support regarding products and services. Inbound call centers provide timely responses and personalized service to ensure that customer inquiries are addressed efficiently. Typically staffed by trained agents, inbound call centers employ dedicated phone systems to manage various tasks, including customer support, order processing, and technical assistance. These systems incorporate advanced call routing and management technologies to ensure that the calls are directed to the inbound call center agents based on expertise and availability. 5 Best Inbound Call Center Service Providers After thorough research, we’ve compiled a list of... --- ### What Is Contact Center Experience? Best Practices To Implement > Learn about meaning of contact center experience. Read this guide to know about the best pratices to improve your contact center experience. - Published: 2024-01-15 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/contact-center-experience - Categories: General Did you know that about 79% of customers expect faster responses from businesses? It includes the entirety of customer interactions with a business's support system, spanning channels like phone calls, live chats, and emails. Elevating this experience is not only about problem resolution but also about creating positive, memorable interactions. This comprehensive guide includes best practices for improvement, outlines key metrics to track, explores the benefits of leveraging tools like CallHippo, and concludes with insights on the lasting impact of a refined contact center strategy. What Is a Contact Center Experience? The contact center experience includes the overall interactions customers undergo with a company's customer service representatives. It extends beyond issue resolution to analyze the quality of communication, responsiveness, and overall satisfaction derived from the encounter. It encompasses a variety of communication channels, including but not limited to phone calls, emails, live chats, and social media interactions. A positive contact center experience not only resolves customer issues efficiently but also leaves them with a sense of satisfaction, contributing to brand loyalty and positive word-of-mouth. Best Practices to Improve Contact Center Experience Let’s look at some of the best practices recommended by experts to improve your contact center experience: 1. Personalized Interactions Tailoring contact center interactions as per the individual customer's needs and preferences creates a more interactive and satisfying experience. Customer service agents equipped with personalized information can provide more relevant solutions and foster a sense of valued customer relationships. 2. Streamlined Processes Simplifying and optimizing internal processes is critical... --- ### Top 7 Texting App for Computer In 2025 > Discover the top 7 texting app for computer in 2025, streamlining SMS and MMS communication seamlessly. Explore diverse features. - Published: 2024-01-12 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/text-app-for-pc - Categories: General The global app market is expected to generate well over $935 billion in revenues in the year 2024. This signifies the growing importance of the importance of text apps for PCs. These applications serve as essential software facilitating seamless SMS and MMS-based communication on desktop or laptop computers. A text app for PC is software that facilitates seamless communication through text-based for sending SMS and MMS messages on desktop or laptop computers. These apps typically include features like notifications and file sharing. With their convenience and accessibility, text apps for PCs streamline communication and enable users to stay connected and productive. Let’s learn more about them by diving into this informative blog! What Are the Top 7 Texting App for Computer? Explore our recommendations for selecting a tool tailored to enhance your PC-based communication needs while maintaining universal accessibility and efficiency. 1) CallHippo CallHippo stands as a comprehensive cloud-based communication solution catering to businesses seeking efficient and dynamic phone system management. Its multifaceted platform encompasses a plethora of tools and functionalities aimed at revolutionizing the way businesses handle their interactions. By offering an array of innovative features, CallHippo facilitates seamless communication, enhanced customer engagement, and improved team collaboration within organizations of varying sizes and industries. Key Features Call forwarding Call recording Call analytics Interactive voice response (IVR) Call analytics CRM integration Pros Expands business reach and accessibility with virtual phone numbers Syncing of customer data and personalized service delivery Intuitive platform design ensuring ease of use and seamless functioning across... --- ### How To Call Ukraine From USA - A Step-by-Step Guide > Learn how to call Ukraine from the US in 4 easy steps. Explore popular Ukraine area codes for effortless calling to Ukraine from US. - Published: 2024-01-11 - Modified: 2024-11-19 - URL: https://callhippo.com/blog/general/call-ukraine-from-us - Categories: General, how to call The number of internet calls in Ukraine has seen a significant decline owing to the current geopolitical situation. However, the number still stands at about 29 million users, which is quite significant. Calling Ukraine from the United States may seem complex, but with the right steps, it can be a straightforward process. This guide outlines the steps to call Ukraine, whether via landlines or mobile phones, along with popular area codes and important information. Steps for Calling Ukraine from the US: Step 1: Begin by dialing the international exit code of US "011. " Step 2: Enter Ukraine's country code, which is "380. " Step 3: Add the local area code for the specific city or region in Ukraine. Step 4: Finish by entering the local number you wish to call in Ukraine. Example: 011-380-XX-XXXXXXX (XX represents the area code, and XXXXXXX is the local land line number). How to Call Ukraine Mobile from the US: When making an international call to a mobile number in Ukraine, follow the same international dialing format as above. Make sure to include the correct mobile area code and the mobile phone number. Mobile numbers in Ukraine often begin with specific mobile codes like "50," "63," or "66. " Example: 011-380-50-XXXXXXX Popular Ukraine Area Codes: Be sure to confirm the area code for the specific city or region you are dialing. Conclusion Learning the process of calling abroad, the country code and the specific area or city code is the foundation for establishing seamless... --- ### Is Google Voice HIPAA Compliant & Safe for Healthcare Use? > Explore is Google Voice HIPAA Compliant and safe for Healthcare use? Understand the benefits of CallHippo over Google Voice. - Published: 2024-01-10 - Modified: 2025-02-17 - URL: https://callhippo.com/blog/general/is-google-voice-hipaa-compliant - Categories: General Maintaining the confidentiality and security of patient information is of paramount importance. One crucial aspect in achieving this is through the implementation of Business Associate Agreements (BAAs). In fact, 30% of all data breaches occur in hospitals, making it essential to have HIPPA compliance. In this blog post, we will delve into the concept of a BAA and assess whether Google Voice, a popular communication tool, complies with the Health Insurance Portability and Accountability Act (HIPAA) standards. What Is a BAA? A Business Associate Agreement (BAA) is a legally binding document that establishes the responsibilities and expectations between covered entities (healthcare providers, health plans, etc. ) and their business associates. A business associate is any entity that handles protected health information (PHI) on behalf of a covered entity. The BAA ensures that these business associates adhere to the same level of privacy and security standards mandated by HIPAA. Is Google Voice HIPAA Compliant? Google Voice is a widely used communication tool that allows users to make phone calls, send text messages, and manage voicemail through a single platform. However, the question arises: Is Google Voice compliant with the stringent standards set by HIPAA? 1. Google Voice Features Google Voice Encryption: Google Voice employs encryption protocols to secure communication, ensuring that data is transmitted securely. Access Controls: Users can set access controls and permissions to limit who can view and manage communication data. 2. Limitations and Considerations BAA with Google Voice: As of the last knowledge update in January 2022, Google... --- ### What Is the Best Time To Call Philippines? > The best time to call the Philippines. Understand the main time zones of the Philippines to determine the ideal time to call. - Published: 2024-01-09 - Modified: 2024-02-26 - URL: https://callhippo.com/blog/general/best-time-to-call-philippines - Categories: General The Philippines is known for the richness of the culture and its captivating islands. However, calling from to Philppines can be challenging if you are not aware of the right time to connect with customers. With a population of 117,337,368, the Philippines is one of the fastest-growing business markets, having a population growth rate of 1. 5% annually. So, the increase in the population leads to having more businesses and markets. In this blog, we are going to provide you with the best time to call the Philippines. What Is the Best Time to Call the Philippines? From Different Countries It all depends upon where you are calling from. To schedule a call, the ideal time is between 08:00 AM and 12:00 PM in Philippines. Like any other country, the Philippines is divided into multiple regions, each with its area code. So, if you’re calling any specific area, you need to know its code, as there are 73 area codes in the Philippines. 1. Calling from the United States (EST/PST) Philippines is 15 hours ahead of the center of the United States. For the United States, the ideal time to call the Philippines is generally between 05:00 PM and 08:00 PM (Eastern Standard Time) to catch the early morning hours in the Philippines. 2. Calling from the United Kingdom (GMT) The UK is 8 hours behind the Philippines, So between 06:00 AM to 08:00 AM will be the best time, which will be between 02:00 PM to 04:00 PM in... --- ### PBX Phone System Cost: Everything You Need To Know > Explore PBX phone system costs, factors influencing pricing, and top PBX system providers. It also includes FAQs to make informed communication infrastructure decisions. - Published: 2024-01-08 - Modified: 2024-06-13 - URL: https://callhippo.com/blog/general/pbx-phone-system-cost - Categories: General A PBX (Private Branch Exchange) phone system serves as a pivotal infrastructure, facilitating seamless management of calls for enterprises and also empowers businesses to streamline their operations and enhance customer interactions through robust call management features and functionalities. Notably, according to a report by Analytics Market Research, the global IP PBX market, which was USD 20. 19 billion in 2022, is projected to reach a robust growth to USD 85. 14 billion by 2031. The ascending market size highlights the escalating demand for sophisticated PBX solutions driven by businesses' imperative need for streamlined and enhanced communication frameworks. What Is a PBX Phone System? A PBX (Private Branch Exchange) phone system serves as an internal communication network within organizations. It manages incoming and outgoing phone calls, directing them to specific extensions or departments. Essentially, it's a centralized system that allows users within a company to communicate internally and externally via shared phone lines. PBX systems offer features like call routing, voicemail, conferencing, and more, enhancing communication efficiency. They can be traditional hardware-based systems or modern cloud-based solutions, both aimed at streamlining and optimizing business communications while providing scalability and advanced functionalities. Things To Consider for a PBX Phone System PBX phone system serves the company's current needs while remaining flexible enough to accommodate future growth. When choosing a PBX system, make sure to consider these factors to optimize communication, improve productivity, and support long-term objectives. 1. Scalability and Flexibility A critical factor in choosing a PBX system is its scalability to... --- ### What Is a Hunt Group and How Does it Work? > Learn about the hunt group and its working. Compare the difference between hunt groups vs. ring groups and explore the types of hunt groups. - Published: 2024-01-05 - Modified: 2025-02-20 - URL: https://callhippo.com/blog/general/what-is-a-hunt-group - Categories: call center, General Efficient call routing plays a pivotal role in ensuring seamless connectivity within organizations. One such mechanism employed for optimized call distribution is the concept of a "Hunt Group. " This system is designed to efficiently manage incoming calls and ensure they reach an available agent, thus enhancing customer service and organizational productivity. What Is a Hunt Group? A Hunt Group, also known as a Call Hunt or Ring Group, is a feature within telecommunications that enables incoming calls to be routed to a predefined group of extensions or phones. The primary objective of a hunt group phone system is to evenly distribute incoming phone calls among a set of designated phone lines or extensions, reducing the chances of missed calls and improving the chances of a prompt response. How Does a Hunt Group Work? The operation of a Hunt Group typically involves several key components and a predefined set of rules or algorithms: Group Formation: Initially, a group of phone lines or extensions is identified and designated as part of the Hunt Group. These could be individual phones, departments, or specific teams within an organization. Call Distribution Rules: Various distribution algorithms can be employed within a Hunt Group, such as sequential ringing, simultaneous ringing, or weighted distribution. In sequential ringing, the system tries each extension in a predefined order until an available one is found. Simultaneous ringing routes the call to all designated extensions at once. Weighted distribution assigns a higher probability of receiving a call to certain extensions based... --- ### How To Call Portugal From US? [4 Simple Steps] > Learn how to call Portugal from the US in 4 easy steps. Explore popular Portugal area codes for effortless calling to Portugal from US. - Published: 2024-01-04 - Modified: 2024-01-05 - URL: https://callhippo.com/blog/general/call-portugal-from-us - Categories: General By 2022, the percentage of time dedicated to calls made from fixed networks had plummeted to just 8% of the total time spent on mobile phone calls. Still, the mobile number connections in Portugal are very large, which signifies the need to know the calling method to Portugal from the US. If you're looking to connect with someone in Portugal from the United States, making an international call might seem complex, but it's actually straightforward. Steps for Calling Portugal from the US Step 1: Enter the exit code for the US, which is "011. " Step 2: Enter Portugal's country code, which is "351. " Step 3: Include the area code for the region in Portugal you're calling. Step 4: Finally, dial the local number you want to reach. How To Call Portugal Cell Phone From the US? The process of dialing a mobile phone in Portugal mirrors the steps required for connecting with a landline. You'll initiate the call by entering the exit code (011), followed by Portugal's country code (351), and then proceed with dialing the mobile phone number, concluding with the specific phone number you wish to reach. Popular Portugal Area Codes Conclusion Communicating with someone in Portugal from the US via phone requires a clear understanding of the dialing sequence, time difference, calling codes, and area code of the region you are calling in Portugal. It is very important to understand the dialing sequence as it ensures a successful international call from the US to Portugal.... --- ### How to Get a Free Internet Phone Number? > Learn How to Get a Free Internet Phone Number and explore 5 different providers for better understanding. And know why to choose CallHippo. - Published: 2024-01-03 - Modified: 2025-01-16 - URL: https://callhippo.com/blog/general/how-to-get-a-free-internet-phone-number - Categories: General With the advancement of the internet, traditional phone services have gradually given way to more versatile and cost-effective alternatives, notably free internet phone numbers. In fact, businesses have witnesses average savings of 65% after switching to VoIP numbers. These numbers allow individuals and businesses to make calls using an internet connection, eliminating the need for expensive phone plans. How to Get a Free Internet Phone Number? You can get free internet phone numbers using different methods explained below - How to Get a Free Internet Phone Service Using CallHippo? CallHippo is a leading cloud-based virtual phone system that offers a seamless and user-friendly experience for obtaining a free internet phone number. The platform provides businesses with a global presence by enabling them to choose virtual phone numbers from over 50 countries. With CallHippo, users can manage their calls efficiently through features such as call forwarding, voicemail, call recording, and automated responses. Getting an internet phone number with CallHippo involves a straightforward process, making it an ideal choice for startups, small businesses, and remote teams seeking a cost-effective communication solution. Below are the steps for getting a free internet phone number using CallHippo - Sign Up: Visit the CallHippo website and sign up for an account. Choose a Plan: Select a plan that suits your business needs, ensuring it includes a free internet phone number. Select a Country: Pick the desired country for your virtual phone number. Customize Settings: Set up call forwarding, voicemail, and other preferences as needed. Start Using:... --- ### How To Call UK From Ireland Mobile & Landline? > Learn how to call UK from Ireland using mobile and landline. Explore popular UK area codes to make local calls without any hassle. - Published: 2024-01-02 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/call-uk-from-ireland - Categories: General, how to call In 2022, over 49 billion minutes were spent on UK mobile calls among users on the same network. This signifies the growing potential of the UK economy and business opportunities. Moreover, establishing effective communication is the need of the hour. This guide simplifies and makes to process of calling the UK from Ireland straightforward. What are the Steps to call the UK from Ireland? Get connected with your friends, family, or business contacts in the UK from Ireland through a straightforward calling process. Step 1: Dial the exit code of Ireland, “00. ” Step 2: Then, enter the UK country code, “44. ” Step 3: Enter the particular area code you want to reach. Step 4: Finally, input the number you want to call. Steps for Calling UK Mobile Phone Number from Ireland To make phone calls from UK mobile from Ireland, follow the same steps as above. Input the UK international access code (44) followed by the mobile number. Please note to exclude the “0” before the mobile number. Popular United Kingdom Area Codes Conclusion Calling the UK from Ireland requires you to follow the straightforward process mentioned in this guide. Also, make sure to always check with your service provider regarding international call rates and any available calling packages to minimize costs when making calls from Ireland to UK phone numbers. FAQs Are Calls from Ireland to UK Free? No, international calls from Ireland to the UK typically incur charges. Check with your service provider for specific rates... --- ### 10 Best Cold Calling Software For Lead Generation > Learn about the top 10 cold calling software tools for lead generation today! Improve company's sales teams' efficiency & productivity easily - Published: 2024-01-01 - Modified: 2025-01-28 - URL: https://callhippo.com/blog/general/cold-calling-software - Categories: call center, General Cold calling can be tough, but with the right tools, it doesn't have to be. Even though some companies continue to use manual dialing, cold calling software has transformed the industry. These advanced technologies simplify the outreach process, enabling sales teams to connect more effectively with a wider pool of prospects. In fact, research shows that over 200 realtors earn more than $250,000 annually through cold calling alone. By using cold calling software, businesses can navigate the challenges of customer acquisition with greater efficiency. In this blog, we'll learn about the top cold call software for lead generation. Best Cold Calling Software Transparency Statement: We do not have any partnerships or receive commissions from the tools listed here. Our recommendations are based solely on user reviews, features, and overall performance. Provider Best For Key Features Pricing CallHippo Small to medium-sized businesses Call tracking, power dialer, IVR, call forwarding, CRM integration 10-day free trial, paid plans from $18/user/month HubSpot Sales CRM integration and customizable pipelines Integrated calling, call scheduling, real-time metrics 14-day free trial, paid plans from $90/user/month RingCentral Remote collaboration and video voicemail Omnichannel contact center, video conferencing, AI capabilities 14-day free trial, paid plans from $65/agent/month Five9 High-volume outbound sales efforts Call tracking, predictive analytics, campaign management Free trial not available, paid plans start at $175/month Freshcaller Personalizing cold-calling campaigns Call tracking, scheduled recording, automatic call distribution 14-day free trial, paid plans from ? 999/agent/month Aircall Sales teams looking for CRM integrations Power dialer, one-click calling, CRM integrations 7-day... --- ### What Is Direct Inward Dialing (DID) & How Does DID Call Center Work? > Learn about direct inward dialing and how it can help your business improve customer experience. Explore the pros and cons of DID. - Published: 2023-12-29 - Modified: 2024-09-19 - URL: https://callhippo.com/blog/general/what-is-direct-inward-dialing - Categories: call center, General Direct Inward Dialing, commonly known as DID, plays a crucial role in modern communication systems. When businesses deal with a large customer base, handling incoming calls becomes essential as it affects the customer experience Study shows that the average incoming call abandon rate is 6. 44% for call centers. In this blog post, we will delve into the intricacies of DID, exploring its definition, functionality, and the significance of DID numbers. What Is Direct Inward Dialing (DID)? Direct Inward Dialing (DID) is a telecommunication service that enables external callers to directly reach an individual within a private branch exchange (PBX) system. Traditionally, public switched telephone networks require an operator to manually connect incoming calls to the intended recipient. DID revolutionized this process by assigning a unique telephone number to each internal extension, allowing external callers to bypass the operator and connect directly. What Is a DID number? A DID number, also known as a DDI (Direct Dial-In) or virtual number, is a specific telephone number assigned to a DID line. Each DID number corresponds to a unique extension within a PBX system, facilitating direct external access to that particular internal line. How Does a DID Work? The foundation of DID lies in the strategic allocation of specific telephone numbers, referred to as DID numbers, to a Private Branch Exchange (PBX) system. These DID numbers are then meticulously mapped to individual extensions or internal lines within the organization. When an external caller dials a designated DID number, the DID system takes... --- ### How to Call Qatar from the USA in 3 Simple Steps? > Learn how to call Qatar from USA with this guide. Make seamless connections to Qatar from USA using proper dialing method for landline and mobile. - Published: 2023-12-28 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/call-qatar-from-usa - Categories: General The surge in cellular mobile connections in Qatar, which increased from 4. 84 million to 4. 89 million in January 2023, reflects the burgeoning potential of the economy. It emphasizes the need for establishing stable and reliable phone call connections with Qatar to make the most of its expanding opportunities. If you're reaching out to Qatar from the US, here's a straightforward guide to connect with ease. Steps for Calling Qatar from the US Calling Qatar from the US involves 3 simple steps, as explained below - Step 1: Start by dialing the US exit code, "011. " Step 2: Enter Qatar's Country Code “974” Step 3: Dial the 8-digit Qatari phone number you want to reach. All Landline numbers start with 44. Example (For landline): 011 + 974 + 44 XXX XXX (For Mobile): 011 + 974 + XX XXX XXX Dialing a Cell Phone in Qatar from the US To call a cell phone in Qatar from the US, follow the same steps mentioned above, barring the area code. Make sure to include Qatar's country code (974) and the specific cell phone number. Also, note that for cell phone calls, the first 2 digits of the call will be either 33, 55, 66, or 77. You May Also Read: How To Call Austria from the U. S. ? Conclusion Making calls to Qatar from the USA requires you to follow standard rules in sequential format in order to establish a hassle-free connection. Some areas might require specific area... --- ### Auto Dialer vs. Predictive Dialer: What’s the Difference? > Learn about the key differences between predictive dialers vs. auto dialers. Explore its pros and cons, and discover which one is the best for you. - Published: 2023-12-27 - Modified: 2025-01-14 - URL: https://callhippo.com/blog/general/auto-dialer-vs-predictive-dialer - Categories: call center, General Embracing technological advancements in telephony systems has become pivotal, with predictive and auto dialers emerging as key solutions. Moreover, the global dialer market size is expected to grow by 37. 01% from 2021 to 2028. This reflects the exponential growth of auto and predictive dialer in the current time. This blog aims to explore and elucidate the functionalities, differences, and applications of these innovative tools. What Is a Predictive Dialer? A predictive dialer is a telephony system that utilizes algorithms and statistical models to predict the availability of agents and the optimal time to place outbound calls. It automates the dialing process by placing multiple calls simultaneously, aiming to connect an agent to a live call as soon as they become available, thereby maximizing agent productivity and minimizing idle time between calls in call center environments. What Is an Auto Dialer? An auto dialer is a telephony technology designed to automatically dial a list of phone numbers without manual intervention. It encompasses various dialing modes, including predictive, progressive, and preview dialing. Auto dialers streamline outbound calling processes, managing call lists, and enhancing agent efficiency by reducing the time spent on manual dialing tasks, improving campaign management in sales, marketing, and customer service operations. Predictive Dialer vs. Auto Dialer Key Differences Below are the main differences between predictive dialer and auto dialer. Predictive Dialer Functionality: Predictive dialers use complex algorithms and statistical models to predict agent availability and call answer times. Call Initiation: They automatically initiate multiple outbound calls simultaneously based... --- ### What Is Intelligent Call Routing & How Does It Work? > Learn how intelligent call routing can help improve business communications and how does it works. Explain the types and benefits of intelligent call routing. - Published: 2023-12-26 - Modified: 2024-08-02 - URL: https://callhippo.com/blog/general/intelligent-call-routing - Categories: General Recent studies indicate a growing trend, with 52% of businesses planning to invest in artificial intelligence within the coming year. This strategic investment not only boosts business continuity but also streamlines operations while assuring an overall satisfactory customer experience. This article seeks to elucidate the nuances of this routing system, providing a comprehensive insight into its mechanics and its pivotal role in enhancing telecommunication. Key highlights of ICR include: How ICR Works Utilizing algorithms and real-time analysis, ICR smartly routes calls based on factors like caller info, call purpose, and agent availability. It includes smart features like skill-based routing and geographic routing for precise connections. Benefits ICR offers faster issue resolution, improved customer satisfaction, optimal resource utilization, enhanced scalability, cost-efficiency, data-driven insights, and exceptional crisis management. Types of Call Routing The system incorporates various routing methods like Time-Based, IVR, Percentage-Based, Overflow, Priority-Based, Least Occupied Agent, and Voicemail Routing, each tailored to specific operational needs. What Is Intelligent Call Routing? Efficient telecommunication systems rely on intelligent call routing as their cognitive backbone. It's a mechanism designed to ensure that when you make a call, it gets to the right destination. Intelligent call routing employs algorithms and real-time analysis to make smart decisions about where a call should go. It takes into account factors like caller information, the purpose of the call, and the availability of agents. This isn't just about connecting calls; it's about connecting them with precision. As calls flow in, the routing system adapts effortlessly. If an agent becomes... --- ### Hosted PBX Vs. SIP Trunking : Which one is best for your business? > Learn about the key differences between hosted PBX and SIP trunking. Explore its pros and cons, and discover which one is the best for you. - Published: 2023-12-25 - Modified: 2024-01-18 - URL: https://callhippo.com/blog/general/hosted-pbx-vs-sip-trunking - Categories: General As technology advances, traditional phone systems are giving way to more flexible, scalable, and cost-effective solutions. Two such innovations in the realm of telephony are Hosted Private Branch Exchange (PBX) and Session Initiation Protocol (SIP) Trunking. In fact, the Hosted PBX market size is expected to grow at a CAGR of 12% from 2021 to 2027. Let's delve into what these technologies entail and how they revolutionize the way businesses manage their communications. What Is Hosted PBX? Hosted PBX, also known as cloud PBX or virtual PBX, is a telephony system that operates via the Internet. Unlike traditional PBX systems that require physical hardware and extensive on-site setup, hosted PBX operates virtually through a service provider's servers. Hosted PBX relies on cloud-based technology, enabling businesses to access a full suite of telephony features without the need for on-premises hardware. Service providers manage and maintain the infrastructure, reducing the burden on in-house IT teams. What Is SIP Trunking? SIP Trunking is a technology that enables the transmission of voice and other unified communications over the Internet using the SIP protocol. It replaces traditional phone lines by allowing businesses to connect their PBX system to the Public Switched Telephone Network (PSTN) via the Internet. IP PBX SIP Trunking offers unparalleled flexibility as it allows businesses to consolidate voice, data, and video communications over a single IP network. It enables scalability by allowing companies to add or remove channels according to demand. Hosted PBX vs SIP trunking: Key Differences Understanding the differences between... --- ### 6 Apps to Get Free Numbers for Texts [2025 Guide] > Find the best apps to get a free texting number. Compare top tools like Google Voice, TextNow & more. Learn their features, pros, and cons. - Published: 2023-12-22 - Modified: 2024-12-26 - URL: https://callhippo.com/blog/general/how-to-get-a-free-number-to-text - Categories: General In today's mobile world, sending and receiving text messages is an indispensable critical part of connecting with customers, team members, and vendors. Whether you're a solopreneur or a large enterprise, having the ability to text those in your professional network is crucial for providing fast and responsive customer service. In fact, 75% of consumers like receiving text messages from brands (after they’ve opted in), and 20% have purchased after receiving a text from a business. However, many business phone plans don't include SMS messaging or have exorbitant costs for sending high volumes of texts each month. Fortunately, in recent years, a lot of tools have come up that offer messaging at no cost. As we enter 2024, there is now a robust selection of top-rated, effective apps to secure free phone numbers for texting without blowing your budget. And that’s exactly what we’ll discuss today. 6 Tools Offering Free Number to Text When looking for a free phone number for texting, you’d also want an analytics feature to track and understand the response rates and other KPIs. We’ve handpicked six messaging apps that not only offer a free texting number but also provide advanced features to improve your ROI. 1. CallHippo CallHippo is a leading virtual phone system software provider, offering a real phone number in all plans. Whether you want to send updates to customers, share bulk messages, or get in touch with your team, CallHippo makes it seamless with its mobile app. CallHippo contact center integrates with 100+... --- ### How To Call Argentina From the U.S.? > Learn how to call Argentina from USA and connect seamlessly with your customers using the right Argentina area code. - Published: 2023-12-21 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/call-argentina-from-us - Categories: General Between 2024 and 2028, the projected trend for smartphone users in Argentina indicates steady growth, with an estimated addition of 1. 4 million users, reflecting a positive increase of 3. 06 percent. It signifies the need to learn about the correct calling format for calling Argentina from US or any part of the world for seamless communication. Here's a guide to help you navigate the calling process. Steps for Calling Argentina from the US: Step 1: Start with the US exit code "011. " Step 2: Enter the country code for Argentina, "54. " Step 3: Include the area code Step 4: Input the phone number (land line or mobile) you want to reach. Calling a Mobile Phone in Argentina from the US: Initiating an international call from a US phone to a cell phone in Argentina mirrors the process of dialing a landline. Still, it requires attention to the Argentine country code (54) and the specific mobile number you intend to reach. Popular Argentina Area Codes: Conclusion: Calling Argentina from the US requires dialing the exit code first, then inputting Argentina's country code along with the area code (if applicable), and finally, entering the local number. By diligently following these steps, you can effortlessly make international calls with friends, family, or business associates in Argentina using your US cell phone, bridging distances with ease. FAQs: What is the 2-letter country code for Argentina? The 2-letter country code for Argentina is "AR. " How do I call Argentina from Europe?... --- ### What is a Call Center SaaS? [Top 10 Providers] > Explore the features and benefits of call center SaaS and examine how you can leverage them to enhance your customer support quality and agent productivity. - Published: 2023-12-20 - Modified: 2025-01-31 - URL: https://callhippo.com/blog/general/what-is-a-call-center-saas - Categories: General Today, customers expect quick and efficient customer service. A HubSpot study shows that 93% of customers are likely to purchase from brands that offer compelling service. The cloud-based call centers have been a game changer for businesses to communicate effectively with their customers and prospects. When compared to traditional onsite solutions, call center SaaS offers numerous benefits from cost savings to enhancements in customer service quality. But what is call center SaaS and how are they different from onsite solutions? Read the blog to know more. What Is a Call Center SaaS Solution? A call center Software as a Service (SaaS) solution is a unified, cloud-based platform that offers a comprehensive suite of inbound and outbound calling features like intelligent call routing, real-time analytics, and omnichannel support. Call center SaaS solution does not require infrastructural investments and operates through the cloud. So, agents can take calls from anywhere, anytime. This makes the SaaS contact center, the most appropriate for businesses with remote customer support teams. With an integrated dashboard, call center supervisors can monitor the activity across different channels- voice, video, SMS, live chat, social media channels, etc. Using these channels, businesses can streamline their internal collaboration and customer communication. The Difference Between an On-Premise and SaaS Call Center Now that you know what is a call center SaaS solution, let us move ahead to understand the differences between on-premise and SaaS call center solutions. Installation and maintenance The primary difference between on-premise and SaaS call centers is that the... --- ### How To Call Austria from the U.S.? > Learn how to call Austria using a landline or mobile phone from the US in 4 simple steps. Explore common Austria area codes for quick dialing. - Published: 2023-12-19 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/call-austria-from-the-us - Categories: General Austria is a prime business destination with tons of opportunities. In 2021, Austria experienced a marginal uptick in mobile subscriptions, totaling 10. 88 million, surpassing the country's population of 8. 95 million. This translates to more than one mobile phone subscription per individual. This statistic signifies the growing potential of the Austrian population that would involve personal as well as business communications. This also hints in a significant need for knowing and understanding the process of making calls to Austria from the US and other major economies. Steps for Calling Austria from the US: Step 1: Enter the US exit code, "011. " Step 2: Input Austria's country code, "43. " Step 3: Dial the Area Code for the specific region you're calling within Austria. Step 4: Enter the local number you want to reach. Remember to exclude the leading '0' in the Austrian phone number when dialing from outside the country. Calling a Mobile Number in Austria from a US Mobile Phone To call a mobile number in Austria from your US cell phone number, follow the steps mentioned above, including the country code (43) and the specific Austrian mobile number. Remember, while dialing from a US mobile phone number to an Austrian mobile number, it's important to omit any leading '0' typically found in Austrian phone numbers when calling from outside the country. Popular Austria Area Codes Conclusion Maintaining the sequence of dialing codes - exit code, country code, and local number - is vital for a successful... --- ### Top 10 HIPAA Compliant Texting Apps for 2025 > Explore the HIPAA compliant texting app that helps healthcare providers promote an effective patient communication while securing information - Published: 2023-12-18 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/hipaa-compliant-texting - Categories: General Healthcare businesses are increasingly leveraging texting apps to communicate with patients seamlessly. Patients tend to prioritize businesses that offer live chat, appointment scheduling, in-app reminders, and so on. So, healthcare businesses are on the lookout for the best texting tools and communication platforms. While evaluating the tools, ensuring robust security measures is important as the HIPAA journal reports 5150 data breach incidents between 2009 and 2022. Exploring the best messaging app for your healthcare business? Here is a curation of the best HIPAA compliant texting apps that are gaining prominence in 2024. What is HIPAA Compliant Texting? HIPAA compliant texting refers to following the norms and rules in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) while messaging. HIPAA is a federal law that aims to protect sensitive information in medical records and other patient-related documents in the healthcare industry. So, when it comes to collaboration tools healthcare businesses prioritize those that comply with HIPAA. Messaging tools use end-to-end encryption, two-factor authentication, role-based access, audit controls, etc. to secure patient’s Protected Health Information (PHI). HIPAA-compliant text messaging apps help healthcare businesses stay in constant touch with patients while ensuring the safety and security of the information shared. 10 Best HIPAA Compliant Text Messaging Apps There are several text messaging apps in the market and choosing a HIPAA compliant one involves significant effort and time. To help you, we have curated the 10 best HIPAA compliant messaging solutions along with a detailed validation of their features, pros, cons, and... --- ### VoIP for Law Firms: Top 9 Providers in 2025 > Looking for the top VoIP for law firms? Check out our curated list. Find the pros & cons, features, and pricing of these phone system. - Published: 2023-12-15 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/voip-for-law-firms - Categories: General Gone are the days when traditional phone systems sufficed for the dynamic communication needs of law firms. In the present legal landscape, where agility and efficiency are paramount, embracing advanced VoIP (Voice over Internet Protocol) solutions has become more than a necessity. Within this comprehensive guide, we will discuss the top 9 VoIP providers for law firms in 2024, dissecting their features, pros, cons, and pricing, among other technical and non-technical facets. We are certain that this information will assist you in closely examining each of these phone systems for law firms, aiding in your selection of the most suitable one. 9 Best VoIP for Law Firms in 2025 We will now evaluate the top 9 virtual phone systems for law firms to gain insight into what sets them apart. Let's explore their key features, pricing, pros, cons, and other essential aspects. 1. CallHippo CallHippo delivers tailored VoIP solutions for law firms, offering a scalable and feature-rich cloud-based phone system. With customizable call routing, detailed analytics, CRM integration, and global connectivity, it ensures seamless client interactions and optimal client management. Overall, its flexibility and robust features make it one of the best phone systems for legal firms. CallHippo Features Smart call forwarding Business tools integration Power Dialer Auto-Attendant Smart switch Automatic call distribution (ACD) Call reports and analytics CallHippo Pros Best-in-class support and live demos 10-day free trial and a tiered pricing structure Scalable and feature-rich, suitable for law firms of varying sizes. CallHippo Cons The mobile app is missing... --- ### How To Call Romania From the US? [4-Step Guide] > Learn how to call Romania using a landline or mobile phone from the US in 4 simple steps. Explore common Romania area codes for quick dialing. - Published: 2023-12-14 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/call-romania-from-us - Categories: General Communicating internationally involves specific steps to connect seamlessly across borders. Calling Romania from the US requires understanding country codes and dialing protocols to ensure successful connections. Over 51% of Romanian use internet for international voice or video calls, and it’s increasing at a rapid pace. With this kind of growth prospects it becomes imperative to understand the dialing protocols to ensure better communication. Steps for Calling Romania from the US Step 1: Start by dialing the international exit code from the US, which is "011. " Step 2: Input Romania's country code, which is "+40. " Step 3: Include the area code particular to the city or region you're targeting in Romania. Step 4: Complete the call by dialing the local phone number in Romania. How To Call a Mobile Number in Romania From a US Cell Phone? To call a Romanian mobile number from the US, follow the steps mentioned above, including the country code (+40) and the mobile number. Make sure to note that no area code is required for dialing a Romanian mobile number. Additional Considerations Time Zone Differences: Take note of the time zone variance between the US and Romania to ensure you're calling at an appropriate hour. International Calling Rates: Verify international calling rates with your service provider, as charges may vary based on your phone plan. Popular Romania Area Codes Conclusion Ensuring the accuracy of your dialing sequence is key to establishing a successful international call. Additionally, keeping in mind the time zone disparity... --- ### 10 Best VoIP Apps for iPhone > Looking for a VoIP app for iPhone to communicate with stakeholders on the go at an affordable rate? Find 10 best VoIP apps for iPhone here. - Published: 2023-12-13 - Modified: 2025-03-10 - URL: https://callhippo.com/blog/general/best-voip-apps-for-iphone - Categories: General, voip Unable to connect with your clients using your iPhone when out of the office? Hold on, you’re missing out on big opportunities and a chunk of deals. Avoid this with a VoIP app for iPhone. Moreover, 67% of remote workers experience enhanced productivity and faster problem resolution. VoIP apps can help you adopt remote working in your business and avail of these benefits. Interested in knowing more about VoIP apps for iPhone? Here are the 10 best VoIP apps for iPhone with features, reviews, and pricing. We have also covered how to select the right VoIP app with some non-negotiable features. What Is a VoIP App and How Does it Work? A Voice Over Internet Protocol (VoIP) app is a software-based application that routes or transmits video and voice data over the Internet, replacing traditional phone networks. These mobile apps convert analog voice signals to digital data before sending the data via the Internet as packets. Upon reaching the destination, the VoIP app again converts the digital data into analog signals for the successful delivery of the message to the recipient. In addition, these mobile apps offer a roster of advanced features that allow businesses to make their communication more efficient, streamlined, seamless, and affordable. Features of VoIP Apps Voice Over Internet Protocol (VoIP) apps for iPhone are loaded with advanced features, but not all are relevant for your business type. Consider these must-have features to zero in on an aligned app - Global Connect to call your international prospects... --- ### What Is The Best Time to Call China? [From Different Countries] > Want to know what is the best time to call China? Read this blog and understand when to call China from different countries. - Published: 2023-12-12 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/best-time-to-call-china - Categories: General Communication across time zones can be a logistical challenge, especially when trying to connect with a country as vast and influential as China. It is essential to comprehend China's time zone and identify optimal windows for communication for better business opportunities. So read on to know more. Best Time to Call China From Different Countries Determining the optimal time to call China largely depends on the time difference between China and your location. Considering the GMT+8 time zone of China, here are some general guidelines - 1. Calling from America Eastern Time Zone (ET): China is 13 hours ahead of ET. Morning hours in ET (evening in China) may be suitable for business calls. Central Time Zone (CT): China is 14 hours ahead of CT. Similar to ET, early mornings in CT can be preferable. Pacific Time Zone (PT): China is 15 hours ahead of PT. Late evenings or very early mornings in PT might align with business hours in China. 2. Calling from Europe Greenwich Mean Time (GMT): There's an 8-hour difference between GMT and China. Afternoons or evenings in GMT may coincide with business hours in China. 3. Calling from Asia/Australia Australian Eastern Time Zone: China is 2 hours behind AEST (Australian Eastern Standard Time). Mornings or early afternoons in AEST can be suitable for contacting China. You May Also Read: What Is the Best Time To Call Italy? From Different Countries Time Zones Maintained In China China spans five geographical time zones, but the entire country operates... --- ### How to Implement WhatsApp VoIP? A Step-by-Step Guide > Learn how to implement WhatsApp VoIP. Explore the features of WhatsApp VoIP and the advantages of using WhatsApp VoIP for business. - Published: 2023-12-11 - Modified: 2025-03-20 - URL: https://callhippo.com/blog/general/whatsapp-voip - Categories: General WhatsApp has undoubtedly marked its position as a leader in communication, offering users a multitude of features that are over and above basic messaging. Among its array of functionalities, WhatsApp's VoIP (Voice over Internet Protocol) capabilities stand out as a game-changer. 68% of users call WhatsApp the easiest communication method for communicating with businesses. Hence, it becomes essential to implement WhatsApp VoIP. This blog sheds light on the features and benefits of implementing WhatsApp VoIP. Top Features of WhatsApp VoIP Let's delve into the comprehensive features that make WhatsApp VoIP a preferred choice for millions worldwide. 1. Voice Calling WhatsApp's VoIP feature enables users to make WhatsApp voice calls over the internet, facilitating seamless communication without relying on traditional cellular networks. This feature has bridged geographical barriers, allowing users to connect globally without incurring hefty international call charges. 2. Video Calling Beyond voice calls, WhatsApp's VoIP extends to high-quality video calls. This feature empowers users to engage in face-to-face conversations, fostering a more personal and immersive communication experience, especially beneficial for long-distance relationships or business meetings. 3. End-to-End Encryption Security remains a paramount concern in the digital sphere. WhatsApp reassures its users by employing end-to-end encryption for all VoIP phone calls, ensuring that only the intended recipients can access the conversation, bolstering privacy and confidentiality. 4. Cross-Platform Compatibility WhatsApp VoIP functionality isn't limited to smartphones alone. It seamlessly operates across multiple platforms, including desktop applications, allowing users to transition seamlessly between devices while maintaining their call continuity. 5. Group Calls... --- ### 7 Best 3-way Calling Apps in 2024 > Want to expedite decision making and ensure real-time collaboration among key stakeholders! Rely on 3-way phone app. Discover the top 3-way calling apps here. - Published: 2023-12-08 - Modified: 2024-06-12 - URL: https://callhippo.com/blog/general/best-3-way-calling-apps - Categories: General Do you often feel the need to add your manager when on a call with your customer or client to have goal-oriented discussions? Skip one-on-one calls and shift to three-way calling apps. With 58% of the workforce operating from home, digital communication has taken center stage in workplace communication and productivity. 3-way calling apps are one of the most reliable digital team communication available for businesses. That’s why we have curated this guide on three-way calling apps, including the features, reviews, and pricing of the 7 best 3-way calling apps. Let’s dive in! What Are 3 Way Calling Apps? Three-way calling apps are calling applications that enable you to place and manage phone calls incorporating three participants simultaneously. But what is three-way calling? It is a feature that allows you to add another person to an active call without any conference call numbers or code requirements. With three-way calling, you have to initiate the second call and merge it with the ongoing call, facilitating seamless communication among a team of 3. This app for 3-way call (iPhone and Android) helps you conduct group conversations and merge calls in seconds, making it the best communication source for collaboration among remote teams and key business members. 7 Best 3-way Calling Apps Do you know that 83% of business professionals lack the right tech for collaboration? Gain a competitive edge with a robust 3-way calling app. Selecting a robust 3-way calling app can be overwhelming due to the diversity of choice, range of... --- ### What Is the Best Time To Call Italy? From Different Countries > Want to know what is the best time to call Italy? Read this blog and understand when to call Italy from different countries. - Published: 2023-12-07 - Modified: 2025-01-20 - URL: https://callhippo.com/blog/general/best-time-to-call-italy - Categories: General Italy, known for its rich history, cultural heritage, and delectable cuisine, is a country that beckons travellers and businesses alike. When it comes to connecting with colleagues, customers, or business associates in Italy, understanding the best time to make a call is crucial. This enchanting European country operates within the Central European Time (CET) zone, which influences the most suitable hours to reach out effectively. Best Time to Call Italy To determine the best time to call Italy from different parts of the world, it's essential to consider the time difference based on the respective time zones. Here are some guidelines: 1. Calling from the United States (EST/PST) When Italy is on CET (UTC+1), there is a time difference of 6 hours ahead of Eastern Standard Time (EST) and 9 hours ahead of Pacific Standard Time (PST). The best time to call from the US to Italy is typically in the late morning or early afternoon (between 9 AM to 1 PM EST / 6 AM to 10 AM PST) when it's midday in Italy. Recommended Read : How to call Italy from the US? 2. Calling from the United Kingdom (GMT) Italy is 1 hour ahead of Greenwich Mean Time (GMT) when operating on CET (UTC+1). Consider making calls to Italy during the mid-morning or early afternoon (between 10 AM to 2 PM GMT) for better chances of reaching someone during regular working hours. 3. Calling from Australia (AEST/AWST) Italy is 9 hours behind Australian Eastern Standard Time (AEST)... --- ### How to Transfer a Call on an Office Phone? > Learn all about call transfers and its types. Find out how to transfer a call on an office phone system with CallHippo and its advantages. - Published: 2023-12-06 - Modified: 2024-01-05 - URL: https://callhippo.com/blog/general/how-to-transfer-a-call-on-an-office-phone - Categories: General Effective communication is vital in every business environment. Whether it's within an office setting or between different locations, the ability to transfer calls seamlessly is an essential aspect of efficient communication. In fact, 19% of customers are transferred to another agent when they make a call to a call center. Call transfers allow for the smooth redirection of calls from one person to another or from one department to another, ensuring that the caller gets connected to the right individual or department to address their needs. Read on to learn more about call transfers. Types of Call Transfers There are several types of call transfers commonly used in offices: 1. Inbound Call Transfer Inbound call centers predominantly focus on handling incoming calls from customers seeking assistance, support, or information regarding products or services. These centers are pivotal for addressing customer queries, troubleshooting issues, providing technical support, and offering guidance. 2. Outbound Call Transfer Outbound call centers primarily focus on making outgoing calls to potential customers or existing clients to promote products, services, or special offers. They aim to generate leads, make sales, or upsell products to boost revenue. 3. Warm Transfer A warm transfer involves speaking with the person to whom the call is being transferred before completing the transfer. This ensures that the recipient is available and ready to take the call. It also allows the person initiating the transfer to provide context or relevant information about the caller to facilitate a smooth transition. 4. Cold Transfer In contrast... --- ### How To Call Dominican Republic From The US? - 3 Simple Steps > Learn how to call the Dominican Republic from the US in 3 easy steps. Find out common Dominican Republic area codes for making international calls. - Published: 2023-12-05 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/call-dominican-republic-from-us - Categories: General Calling internationally requires an understanding of country codes, area codes, and proper dialing procedures. If you're in the US and need to connect with someone in the Dominican Republic, here's a step-by-step guide on how to do so effectively. In the second half of 2021, there were approximately 1. 15 million fixed-line telephone subscribers in the Dominican Republic, up from 795 thousand in the first half of 2019. The sudden boom in the number of fixed-line phone subscribers backs the growth of businesses and need for international calling infrastructure. 3 Steps for Calling the Dominican Republic from the US Below are the main steps for calling the Dominican Republic landline from the US. Step 1: Enter the Dominican Republic country code "1. " Step 2: Add the area code of the city or region. Step 3: Dial the number you want to call. How to Call a Mobile Number in Dominican Republic From US? To call a mobile number in the Dominican Republic from cell phones, follow the same steps mentioned above, including the US exit code, country code, area code, and mobile phone number. Usually, these are the steps followed all around the world for calling the Dominican Republic and other countries. Popular Dominican Republic Area Codes Below are the most common Dominican Republic area codes for making calls - Conclusion Making international calls to the Dominican Republic from the US is a streamlined process when the proper format is followed. Whether you opt for a traditional phone call... --- ### 7 Best Second Phone Number Apps for iPhone in 2025 > Effectively safeguard your privacy by separating your business and personal phone numbers. Read on to find the best second number on iPhone apps. - Published: 2023-12-04 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/general/second-phone-number-apps-for-iphone - Categories: General Looking to resolve customer queries directly from your iPhone without exposing your private phone number on Google? If so, investing in a second phone number (iPhone) can help. Also, second-line apps help you efficiently and dedicatedly cater to business calls, improving customer service quality. After all, 60% of business leaders believe that top-notch customer service significantly enhances customer retention. That’s why we have curated this guide on the 7 best second phone number apps with features, reviews, and pricing that you can choose from and rely on. What Is a Second Phone Number App? A second phone number app is a practical solution for acquiring an additional phone number, separate from your personal one, on a common device. But what is a second phone number? Well, these numbers are an alternate way of making and receiving business calls without distributing your personal contact information. This second number allows you to confidently reach out to new customers or clients without the fear of getting spammed or compromised privacy. Beyond providing a new second phone number, these apps offer a suite of features, including flexible communication, custom greetings, call screening, and more. Benefits of Having a Second Phone Number Having a second phone number (iPhone) safeguards your personal information and adds flexibility to your communication strategy. Let’s dive into its other benefits - Safeguards your privacy by eliminating the need to share your personal number with strangers. Accessible on your preferred device–tablet, mobile, laptop from anywhere, anytime, reducing missed calls from clients.... --- ### HIPAA Compliant VoIP: What It is and Best Providers > Understand the importance of HIPPA compliance and its rules. Find out the top HIPAA compliant voip phone system for your organization. - Published: 2023-12-01 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/hipaa-compliant-voip - Categories: General, voip The healthcare industry has undergone a significant transformation in communication methods. Voice over Internet Protocol (VoIP) has emerged as a convenient and cost-effective means of communication for healthcare providers. However, with the sensitive nature of patient information, maintaining compliance with regulations such as the Health Insurance Portability and Accountability Act (HIPAA) is crucial. Approximately 1. 94 healthcare data breaches every day, having 500 or more records, were reported in 2022, making HIPAA compliance even more important. In this article, we delve into the concept of HIPAA compliant VoIP, the main rules governing compliance, and the potential consequences of not adhering to these standards. What Is a HIPAA Compliant VoIP? HIPAA, enacted in 1996, sets the standard for protecting sensitive patient data. When it comes to communication systems like VoIP in healthcare settings, ensuring compliance with HIPAA regulations is imperative. A HIPAA compliant VoIP system refers to a communication platform that adheres to strict security and privacy protocols outlined in HIPAA. Main Rules of HIPAA Compliance Below are the main rules implemented for being HIPAA compliant. These rules ensure that no data is shared without permission. 1. Data Encryption Encryption of patient information during transmission is vital. HIPAA mandates the use of robust encryption techniques to safeguard data from unauthorized access or interception. VoIP systems must employ encryption protocols such as Transport Layer Security (TLS) or Secure Real-time Transport Protocol (SRTP) to protect sensitive information. 2. Access Control Controlling access to patient data is fundamental. HIPAA requires strict user authentication and... --- ### How To Call Belgium From the US? A Detailed Guide > Learn how to call Belgium from the US in 4 simple steps. Check out common Belgium area codes to increase engagement with customers. - Published: 2023-11-30 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/call-belgium-from-us - Categories: General When placing a call from the US to Belgium, comprehending the necessary steps and details is crucial for a streamlined connection. The process is quite simple and consists of four easy steps that can ensure seamless communication between the two countries. Notably, in 2022, 79 percent of Belgians who utilized the internet had engaged in online phone calls, reflecting the growing trend of digital communication among the population. Learning about these communication preferences further enriches the process of reaching out across borders. 4 Easy Steps for Calling Belgium from the US Below are simple steps for calling Belgium from the US with a landline. Step 1: Dialing the US international exit code "011. " Step 2: Enter Belgium's country code, which is "32. " Step 3: Enter the area code for the specific city or region you're calling within Belgium. Step 4: Dial the local phone number in Belgium. Calling a Mobile Number in Belgium from a US Cell Phone Dial 011 (US exit code) + 32 (Belgium country code) + to connect successfully. This sequence ensures your call reaches the intended mobile number in Belgium from your US cell phone. Popular Belgium Area Codes Conclusion Ensuring a successful connection to Belgium from the US involves following a structured dialing sequence that applies universally, whether reaching out to mobile or landline numbers. This systematic step-by-step approach ensures streamlined communication across various platforms and increases all bottom-line results. You May Also Read: How to Call Vietnam from the US? 4-Step Guide... --- ### Top 10 USA SIP Trunk Providers > Want to reduce communication cost and enhance customer experience of your US business? US SIP trunk providers can help. Find 10 best VoIP trunk providers here. - Published: 2023-11-29 - Modified: 2024-11-04 - URL: https://callhippo.com/blog/general/usa-sip-trunk-providers - Categories: General Are you looking for reliable SIP trunk providers in the US to power your business communication in 2024? With VoIP services booming and businesses needing scalable, cost-effective communication solutions, selecting the right provider is crucial. Did you know that the global VoIP mobile market is expected to reach $104. 92 billion by 2030, growing at an impressive 10% annually? With so many SIP providers out there, how do you decide which one is best for your business, particularly in the USA? Let me help you with the top 10 US SIP trunk providers leading the market. How We Compared and Listed the Top 10 SIP Trunk Providers? To provide you with the most reliable and trustworthy recommendations, we comprehensively evaluated the US SIP trunk providers. Our research is grounded in years of telecom industry expertise, focusing on factors such as reliability, scalability, and cost-effectiveness. We relied on data-driven insights from industry reports, third-party benchmarks, and verified customer reviews on platforms like G2 and Trustpilot to assess each provider’s performance in real-world scenarios. In addition to call quality and uptime, we carefully analyzed the transparency of pricing models, ensuring that both pay-as-you-go and subscription options are cost-effective without hidden fees. Scalability and advanced features like call encryption, disaster recovery, and global coverage were critical in our comparison. By adhering to these strict criteria, we’ve curated a list of SIP trunk providers you can trust to elevate your business communications. 10 Best SIP Trunking Providers in the USA The global SIP trunking... --- ### How to Call Vietnam from the US? 4-Step Guide > Learn how to call Vietnam from the US in 4 simple steps. Check out common Vietnam area codes to directly connect with your prospects and customers. - Published: 2023-11-28 - Modified: 2024-12-03 - URL: https://callhippo.com/blog/general/call-vietnam-from-us - Categories: General For those reaching out to Vietnam from the US, here's an easy guide on making a call, covering area codes and frequently asked questions. Notably, in 2022, Vietnam boasted about 139. 9 mobile cellular subscriptions per 100 inhabitants. This can result in more business opportunities; hence, finding the right method to call Vietnam is crucial. This blog will help you find the right way to make a call to Vietnam from the US. You can also check out common Vietnam area codes for quick connectivity. Steps for Calling Vietnam from the US Below are simple steps for calling Vietnam from the US with a landline. Step 1: Dial the international exit code, which in the US is "011. " Step 2: Input Vietnam's country code "84. " Step 3: Include the area code for the specific city or region you're calling. Step 4: Input the local phone number in Vietnam. Calling a Mobile Number in Vietnam from a US Cell Phone To call a mobile number in Vietnam from a US cell phone, dial 011 (US exit code) followed by 84 (Vietnam country code) and the specific mobile number in Vietnam, excluding the area code, which is required in the landline. This sequence connects you to the desired mobile number in Vietnam from your US cell phone. Popular Vietnam Area Codes Conclusion Ensuring a successful connection to Vietnam from the US involves following a structured dialing sequence that applies universally, whether reaching out to mobile or landline numbers. This systematic... --- ### 7 Best WhatsApp Business API Providers in 2025 > Optimize communication with top WhatsApp Business API providers. Boost customer engagement through user-friendly interfaces. Choose wisely! - Published: 2023-11-27 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/best-whatsapp-business-api-providers - Categories: General For companies looking to improve client engagement and streamline interactions, WhatsApp Business API, is an effective communication tool. By leveraging WhatsApp's widespread user base, the WhatsApp Business API provider helps companies engage with their clients on a platform that they are already familiar with! From just 992 in 2019 to approximately 55,000 by 2024, WhatsApp Business will see an unparalleled rise of more than 5,400% among medium and large organizations eager to use its API. Businesses can boost their communication strategy with the help of a WhatsApp Business API account, which provides a scalable and seamless solution for customer support. Let’s learn about Whatsapp Business API and find out the best whatsapp API providers. Understanding WhatsApp Business API WhatsApp Business API is a powerful communication tool made to improve the client experience for companies. Whatsapp vendors can help businesses incorporate WhatsApp's messaging platform into their operations, facilitating effective and efficient customer communication on a global scale. Businesses can send automated messages, notifications, and even customer support using the WhatsApp Business API, making the user experience more interactive and personalized. It enables businesses to manage and analyze communication data, providing valuable insights into customer interactions. The data-driven approach allows companies to tailor their messaging strategies, optimize customer engagement, and ultimately enhance their overall business performance. WhatsApp Business app can facilitate secure and real-time conversations between businesses and their customers. It gives companies the ability to interact with customers through rich multimedia messages that include documents, videos, and photographs, creating a more... --- ### What is Voice Analytics? How It Works, Benefits & Top 7 Providers > Revolutionize customer experience with voice analytics software’ data-driven customer interaction insights. Check out its benefits and top 7 providers. - Published: 2023-11-24 - Modified: 2025-01-28 - URL: https://callhippo.com/blog/general/what-is-voice-analytics - Categories: General Extracting valuable insights from customer call data deepens your understanding of customer needs, pain points, and sentiments. Achieve this by adopting robust voice analytics software that also helps you deliver a targeted customer experience. Interestingly, a whopping 92% of customers abandon a company after two or three negative interactions. To avoid losing customers, you must take action to deliver a personalized and positive experience. That’s why we have brought you this comprehensive blog on voice analytics, with its working and benefits. You’ll also find the top 7 providers with features, advantages and disadvantages, and pricing. So, let’s dive in! What Is Voice Analytics? Voice analytics refers to measuring and analyzing the emotional aspect of a phone conversation with the customer via a voice recognition tool. It relies on the voice pattern, including voice tone and pitch, to gauge the speaker's emotion and intention. How calmly or loudly a customer is speaking, voice analytics consider that too. Voice analytics tools record and translate a given conversation, too. This data helps your agents to handle customer calls better and solve their queries in the best possible way, boosting customer satisfaction. How Does Voice Analytics Work? Voice analytics analyzes customer conversation using two major technologies–automated speech recognition and text-to-speech. Here are the four core elements of its working mechanism - 1. Natural language processing (NLP) Natural Language Processing (NLP) is designed to identify relevant keywords and correctly analyze the conversation. It is well-equipped to clearly understand the most complex conversations based on the... --- ### How To Call Poland From the US? | Try for Free > Learn how to call Poland from the US in four simple steps. Also, learn the popular Poland codes for better call connectivity. - Published: 2023-11-23 - Modified: 2024-12-03 - URL: https://callhippo.com/blog/general/call-poland-from-us-free - Categories: General In 2024, Poland continues to see impressive call volumes, with over 1. 1 trillion minutes of domestic outgoing calls, despite a slight decline. If you're wondering how to call Poland from US, this guide covers the latest steps and codes to ensure seamless international communication. Whether connecting with family in Warsaw or conducting business in Krakow, mastering the process will help you bridge the distance effortlessly, keeping you connected no matter how communication habits evolve. Steps for Calling Poland from the US Here are the guidelines detailing the dialing process from US to Poland: Step 1: Dial the international exit code for the US, “011”. Step 2: Enter Poland’s country code, “48. ” Step 3: Add the specific area code for the city or region in Poland you’re calling. Step 4: Finally, dial the remaining digits of the Polish phone number. Calling a Mobile Number in Poland from a US Cell Phone To reach a mobile number in Poland from a US cell phone, follow the same steps mentioned above. After entering Poland’s country code, include the mobile number’s prefix (usually “5” or “6” for major carriers) and the remaining digits. Popular Poland Area Codes Some popular area codes in Poland include: Free and Reliable Calling Options If you're looking for free or cost-effective ways to call Poland, several apps provide free calling services over Wi-Fi or cellular data. Some popular apps include Skype, WhatsApp, Viber, and Google Voice. These apps often allow you to make free calls to Poland... --- ### Predictive Dialer vs. Progressive Dialer: Which One Is Right for You? > Read the blog to explore the defining aspects of a predictive dialer vs. a progressive dialer and choose the appropriate one for your outbound campaigns. - Published: 2023-11-22 - Modified: 2025-05-01 - URL: https://callhippo.com/blog/general/predictive-dialer-vs-progressive-dialer - Categories: call center, General In highly competitive & fast-paced business environment, it is important to stay on top of emerging technologies. Auto dialers are rapidly evolving and have received a warm welcome from businesses as they help boost agent productivity by 200-300%. Progressive and predictive dialers are important auto-dialers that help automate outbound calls and optimize the reach of outbound sales campaigns. Knowing the key attributes of a predictive dialer vs. a progressive dialer helps businesses make the right choice for their campaigns. What Is a Predictive Dialer? A predictive dialer is an automated dialing feature that calls contacts until a connection is detected and then routes the call to an agent. It helps reduce agent idle time and enables them to make more sales calls in less time. Predictive dialers are a defining feature of cloud-based phone systems and they help enhance the efficiency of outbound sales campaigns. In the predictive dialing process, dialers automatically filter out unproductive calls, voicemails, busy tone signals, and unanswered calls. Doing so helps enhance agent utilization and save them from burnout. As the process of selecting the numbers and dialing is automated, agents can channel their focus on performing core critical tasks. An important aspect of predictive dialer software is that it makes multiple outbound calls at a time. Predictive dialer software solutions use pacing algorithms that use call metrics to estimate the agent availability and alter its dialing speed. For instance, if the agents are unavailable or overworked, then predictive dialers slow down or stop dialing.... --- ### How To Call USA From Qatar? > Learn how to call USA from Qatar in 4 simple steps. Learn popular area codes of USA for better call connectivity. - Published: 2023-11-21 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/call-usa-from-qatar - Categories: General When you're in Qatar and need to connect with someone in the United States, knowing the right steps to make an international call is essential. Whether it's to reach a friend, family member, or business contact, understanding the process ensures a smooth and successful connection. "The number of cellular mobile connections in Qatar in January 2023 was 4. 89 million connections, up from 4. 84 million connections the year before. " This leads to multiple numbers being purchased for different countries or areas. This can be resolved by getting a virtual phone number. Let’s now look at the comprehensive guide on how to call the USA from Qatar. Steps for Calling USA from Qatar Here are the guidelines detailing the dialing process from Qatar to the USA: Step 1: Dial Qatar's international access code, which is "00". Step 2: Enter the United States' country code, which is "1". Step 3: Include the specific area code of the region you're calling in the US. Step 4: Finally, enter the individual's US phone number typically seven digits long. How to Call a US Mobile Number From Qatar? To call a US mobile number from Qatar, follow the same steps mentioned above. Include the US country code (1), then add the area code before dialing the mobile number. Remember to remove the leading "0" in the US mobile number if it's provided. Popular US Area Codes Conclusion Calling the United States from Qatar involves a straightforward process of dialing the international access code,... --- ### 8 Best Free and Open Source Call Center Software > Explore top free call center software solutions to minimize communication costs, elevate customer service quality, and improve productivity. - Published: 2023-11-20 - Modified: 2024-09-17 - URL: https://callhippo.com/blog/general/free-call-center-software - Categories: call center, General In a competitive market, timely customer service is essential for businesses to thrive and survive. 94% of customers purchase from a brand that offers a positive experience. However, handling all their queries can be daunting without the right call center software. To help businesses, we have curated the 8 best free call center software solutions along with their features and pricing plans. Read this blog to find the ideal tool for your business, save communication costs, and streamline your customer service quality. Advantages of Free Call Center Software Free call center software tools have innovative communication features that help businesses automate the repetitive tasks in the process. They offer a multitude of benefits ranging from increased productivity and reduced costs to increased customer satisfaction and many more. 1. Enhance productivity Free call center software tools help businesses automate call handling, routing, distribution, dialing, etc. They help offload the agent’s burden who can in turn channel their time and energy into performing core tasks that require human efforts. 2. Minimizes communication cost Investing in a free call center software system helps businesses streamline the high volume of incoming calls. As the calls are routed over the internet, businesses can reach out to international leads and prospects at lower costs. Also, cloud-based solutions do not require special equipment which in turn reduces upfront investments and maintenance costs. 3. Adds a professional image For businesses, Call centers are a direct point of contact with customers. Investing in appropriate open source software for call... --- ### 9 Best WiFi Texting Apps for Android, iOS, and PC in 2025 > WiFi texting apps allow users to send messages over wireless networks rather than standard cellular networks. Explore the top apps. - Published: 2023-11-17 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/wifi-texting-apps - Categories: General Whether you're sharing stories with friends, collaborating with colleagues, or shooting off a quick family update, texting apps have fundamentally reshaped how we engage with one another. As we navigate this storm of communication, the emphasis shines on the critical role of a reliable WiFi texting app. According to reports, over three billion people had used messaging apps in 2021, making them one of the most popular app types. These free SMS apps seamlessly integrate into our daily routines, providing a lifeline of communication that is not just swift and efficient but free SMS also remarkably convenient. In this blog, we will take a closer look at the top 9 WiFi texting apps for Android, iOS, and PC. Let’s dig deep! Advantages of Using WiFi Texting Apps WiFi texting apps, which simplify and improve contact with loved ones, have become crucial in today's ever-changing digital environment. When compared to traditional SMS, these messaging applications provide substantial benefits by harnessing the internet to enable seamless communication. Some of these include: Multimedia Messaging Traditional texting is restricted to text-only messages, but WiFi texting apps overcome these constraints. They make it simple to send multimedia messages by allowing users to share photos, videos, and voice recordings with a single tap. This feature gives conversations a dynamic and personal touch by allowing users to convey the richness of their experiences through a variety of multimedia options. Reliable Messaging By offering a more reliable messaging experience, WiFi texting apps help users cope with the frustration... --- ### How to Get a Business Line for a Cell Phone? > Learn how you can add a business line to your cell phone in simple steps. Check out the benefits of having a business phone line and features to consider. - Published: 2023-11-15 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/general/business-line-for-cell-phone - Categories: General, Small Business As technology advances, entrepreneurs and professionals are leveraging the convenience of mobile phones to conduct business on the go. In fact, 87% of companies use phone services more than any other communication channel. However, the blending of personal and professional calls on a single phone can create chaos and affect productivity. This is where having a second line for business on your cell phone becomes an invaluable asset. Read on to learn about getting a business line for a cell phone. How to Add a Business Line to Cell Phone With CallHippo? To add a business line to your cell phone using CallHippo, follow these steps: Sign Up for CallHippo - Visit the CallHippo website and sign up for an account. Then, choose a suitable plan that aligns with your business requirements. Select a Number - Once logged in, navigate to the dashboard. Click on the "Numbers" or "Phone Numbers" section. Download the CallHippo App - For easy management of your business line on your cell phone, download the CallHippo mobile app from the App Store (for iOS) or Google Play Store (for Android). Install and Login to the App - Install the CallHippo app on your cell phone. Open the app and log in using your CallHippo account credentials. Connect Your Cell Phone to the Business Line - Within the app, navigate to the settings or account section. Look for options related to call forwarding or linking your cell phone to your CallHippo business line. And that’s it! You’re... --- ### What Is the Best Time To Call Canada? > Learn the best time to call Canada from different time zones and improve your call connectivity rate. - Published: 2023-11-14 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/best-time-to-call-canada - Categories: General Canada, the second-largest country in the world by landmass, spans six time zones from coast to coast. Its vastness creates a diverse landscape of time differences, making it crucial to understand the best times to make a call to various regions within the country. Let's delve into Canada's time zones and determine the optimal times to reach out to different parts of this vast nation. Different Time Zones of Canada Before making a call, you need to ensure you’re selecting the right time. Different time zones can also impact connectivity and call pick up rates. 1. Pacific Time Zone (PT) Covers the westernmost provinces of British Columbia and Yukon. UTC-8 during standard time and UTC-7 during daylight saving time. 2. Mountain Time Zone (MT) Encompasses Alberta, some regions of British Columbia, the Northwest Territories, and Nunavut. UTC-7 during standard time and UTC-6 during daylight saving time. 3. Central Time Zone (CT) Includes Saskatchewan, Manitoba, parts of Nunavut, and some areas of Ontario and Quebec. UTC-6 during standard time and UTC-5 during daylight saving time. 4. Eastern Time Zone (ET) Covers the majority of Ontario, Quebec, most of Nunavut, and parts of Labrador and Manitoba. UTC-5 during standard time and UTC-4 during daylight saving time. 5. Atlantic Time Zone (AT) Includes Nova Scotia, New Brunswick, Prince Edward Island, and some parts of Labrador and Quebec. UTC-4 during standard time and UTC-3 during daylight saving time. 6. Newfoundland Time Zone (NT) Unique to Newfoundland and Labrador. UTC-3:30 during standard time and UTC-2:30... --- ### How To Get A Virtual Business Address and Phone Number Free? > Discover methods to secure a free virtual business address and phone number, enhancing your company's professional image and communication efficiency. - Published: 2023-11-13 - Modified: 2025-03-13 - URL: https://callhippo.com/blog/general/virtual-business-address-and-phone-number-free - Categories: General Traditional notions of physical office space are being challenged by the rise of remote work and the advent of virtual business addresses. A virtual office provides businesses with a professional address without the need for a physical space, offering a range of services that can enhance flexibility and efficiency. The virtual office market was valued at USD 47. 20 Billion in 2022, and it is expected to reach USD 137. 65 billion by 2029 at a CAGR of 16. 5%. This highlights the necessity of virtual business addresses in the current business environment. In this blog post, we will delve into the concept of virtual business addresses and discuss the crucial factors to consider when choosing a virtual office. What Is Virtual Business Addresses? A virtual business address is a service that allows businesses to use a prestigious mailing address for their professional correspondence and communication. This address is typically associated with a physical office space or business center, providing companies with a professional image without the need to maintain a physical office presence. Virtual business addresses often come with additional services, such as mail forwarding, live receptionist services, and meeting room access. Factors to Consider While Choosing A Virtual Office Selecting a virtual office is a crucial decision and requires research. Below are the main factors you need to pay heed to. 1. Location The location of your virtual business address plays a pivotal role in creating a positive impression on clients and partners. Choose an address in a... --- ### 12 Best Real Estate Software for Agents > Real estate software for agents transforms operations by delivering customized solutions. Discover all about the top 12 real estate software in this blog. - Published: 2023-11-10 - Modified: 2024-04-30 - URL: https://callhippo.com/blog/general/real-estate-software-for-agents - Categories: General A successful real estate career involves more than just listing properties and hosting open houses. According to research, The real estate software market was valued at $4. 90 billion in 2022, with a compound annual growth rate (CAGR) of 15. 31% anticipated from 2023 to 2029. Having the right tools can make a big difference in real estate, whether you're an experienced pro or a newcomer. Real estate agent software suites enable agents to simplify the process of showcasing properties and attracting prospective buyers. In this blog, we will take a closer look at the top 12 real estate software for agents. Let’s dig deep! What Is Real Estate Agent Software? Real estate agent software is a computer program designed specifically to support the work of real estate professionals. It acts as a virtual assistant, aiding agents in organizing, automating, and improving various aspects of their real estate transactions. Typically, the software has features for listing properties, keeping track of documents, managing clients, and promoting communication. Real estate agents can effectively manage the paperwork involved in purchasing or selling properties, create and update property listings, and keep track of client information with the help of real estate agent software. Additionally, some advanced features might offer analytics and reporting, enabling agents to assess market trends and make wise choices. Agents can spend more time cultivating client relationships, quality leads, and closing deals by employing these tools. 12 Best Real Estate Agent Software A successful real estate agent relies heavily on effective... --- ### Call Center Software Cost - Factors & Top Providers > Various factors affect the call center software cost, and organizations need to choose the best platform. Read on to know all about call center software costs. - Published: 2023-11-09 - Modified: 2024-07-24 - URL: https://callhippo.com/blog/general/call-center-software-cost - Categories: General Choosing the appropriate call center software is pivotal for delivering exceptional customer service. Notably, the contact center software market in the US is projected to grow to $9. 1 billion by 2025, and this clearly depicts the phenomenal growth in the sector. Investing in the best call center can enhance operational efficiency and increase bottom-line profits for organizations. This article offers a comprehensive cost breakdown and highlights the leading call center software options, providing valuable guidance for making informed decisions aligned with your specific business needs. So, let’s dive in and learn more! How Much Does Call Center Software Cost? Selecting the right call center software hinges on understanding the associated costs. Businesses must evaluate on-premise and cloud-based options, each with distinct financial implications. On-premise call center software An on-premise call center software requires a significant initial outlay. Here's what businesses typically invest in: Software Licenses: $600-$2,100 single-time fee. Installation and set up costs: Upwards of $25000. Maintenance and updates: Around 18-20% of the initial license cost. Software and equipment: Can vary from $25,000-$550,000. Industry reports suggest that these upfront costs can reach around $700,000. Despite this, the long-term expenditure often decreases since you own the assets and incur only maintenance and occasional upgrade costs. Hosted & cloud-based call center software Cloud-based solutions shift the cost structure from capital to operational expenses: Startup Expenses: The installation and setup costs typically fall within the range of $200 to $400. Subscription Fees: The monthly subscription fee ranges from $30 to $400. Flexible... --- ### 10 Best Dental Phone Systems in 2025 > Want to improve patient management while maintaining care quality? Dental phone systems can help. Find the 7 best dental office phone systems here. - Published: 2023-11-08 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/general/dental-phone-systems - Categories: General Does maintaining patient records, scheduling appointments, managing bills, and expanding your practice while providing high-quality care to your patients overwhelm you? If so, we have found a cutting-edge tool to cater to all of this at once–Dental Phone Systems. 57% of patients expect their health professionals to send automated voice, text, and email reminders encouraging them to take medications and schedule appointments. You can do this and gain an edge with phone systems for dental offices. But what are phone systems for dental offices? We’ll discover that in this comprehensive guide with its features and points to remember when selecting one. Scroll through to discover a buyer’s guide on the 7 best dental phone systems with features, pros and cons, and pricing of each. Let’s dive in! What is a Dental Office Phone System? Dental office phone systems are cloud-based platforms that allow dentists and their staff to efficiently manage phone calls. This system integrates marketing tools, dental applications, and omnichannel business communication in an all-in-one unified interface. Here are some critical functionalities of a dental office phone system - Virtual care–HIPAA-compliant medical record storage, patient care team meetings, online patient portals, and video appointments. Appointment preparation and scheduling–automated reminders, cancel or re-schedule appointments, and pre or in-appointment patient forms. Insurance and billing–automated payment reminders, setting up monthly payment plans, insurance verification, and online bill payment. Reputation management and marketing campaigns–monitoring social media mentions, handling online reviews, and SMS and email marketing. Difference Between Dental Phone Systems & Other Phone... --- ### 13 Must-Have Business Phone System Features in 2025 > Power dialer, IVR, call recording, sticky agent, call forwarding, etc. are the top business phone system features you must consider. - Published: 2023-11-06 - Modified: 2025-05-26 - URL: https://callhippo.com/blog/general/business-phone-system-features - Categories: General Whether it is a startup, a small business, or an established firm, the phone system plays a crucial role. More so, with a remote and distributed workforce, keeping everyone on the same page demands sophisticated features. Cloud-based phone systems help streamline internal collaboration and external communication. Studies show that a robust phone system helps businesses save 90% on international calls and 75% on operational costs. In this blog, we have covered the important business phone system features you must check for while choosing a service provider. What to Know Before Getting a Business Phone System? Business phone systems come with a wide array of features and functionalities. You must choose the right business phone system based on the following aspects. How many employees are there in the organization? How big is your team? Are your team members working from home or office? Or are they distributed? Do you have an exclusive customer support and sales team? Do you have an existing phone system? What are its features and gaps? Are you planning to retain your existing mobile phone number? What is the expected call volume? Low, medium, or high? Are you a growing business? Are you planning to expand your business in the coming months or years? Do you prefer a private branch exchange or a trusted VoIP phone system that communicates over internet protocol? What are the most important business phone system features you may need? What is the type of business phone number you require? Is it international,... --- ### Top 15 Call Center Software Features for 2025 > 1. Interactive Voice Response(IVR) · 2. Call Recording · 3. Call Barging · 4. DID Routing · 5. Call Monitoring · 6. Automatic Call Distributor - Published: 2023-11-03 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/call-center-software-features - Categories: General In today's fast-paced world, call center software plays a crucial role in providing excellent customer service and boosting business success. According to research, in 2022, global contact center software was worth $28. 09 billion, and it's expected to grow at an impressive annual rate of 23. 9% from 2023 to 2030. Whether you're a small startup or a big corporation, understanding these essential call center features is like having a master key to unlock your call center's full potential. In this blog, we will take a closer look at the top 13 call center software features that you must consider when choosing your next call center solution. Let’s dig deep! 13+2 Call Center Software Features There is a wide range of call center software options available, each with a unique purpose in mind. Certain ones are more appropriate for inbound call centers, while others are designed for outbound call centers. These solutions meet the unique requirements of every kind of call center by providing a wide range of features and functionalities. They enable organizations to improve their customer service and communication skills, whether it's responding to customer questions or proactively contacting clients. For successful customer calls, software selection must be in line with the unique objectives and operations of the call center. Some of the most common call center software features include: 1. Interactive Voice Response(IVR) IVR, an electronic voice menu, empowers callers to choose the right agent for their specific needs. It is essential to ensure that the IVR... --- ### Working in a Call Center: Everything You Need To Know Before Starting > Call centers play a significant role in today's business landscape. Explore strategies for excelling in this dynamic business with this blog. - Published: 2023-11-02 - Modified: 2025-03-05 - URL: https://callhippo.com/blog/general/working-in-a-call-center - Categories: callcenter, General Call centers, which act as focal points for client connection, are essential to the contemporary business landscape. They are essential in providing aid, support, and information to a variety of sectors. Customers looking for information, solutions, or just a kind voice typically contact these busy centers. Their importance goes beyond answering questions; call centers act as the vital link between a business and its customers. "According to research, 59% of customers believe that live calls are the best approach to resolve their concerns and problems. " Call center agents, or front-line personnel, are responsible for providing excellent customer service. This job requires more than simply the ability to speak on the phone. It necessitates excellent problem-solving ability, as well as efficient communication capabilities. How Does a Call Center Work? Customers can contact a company and voice their requests or complaints through a call center since it acts as an important channel of communication. In a call center, a customer service representative is on hand to take calls from clients looking for help with particular problems. The majority of contact centers run on a comparable, responsive technology, while some may have distinctive features. To provide a more detailed understanding of the calling process, let's break it down into three key steps. 1. Customer Makes the Call The customer service process begins when a consumer contacts the support team, either by phone or through a product or app. For your convenience, certain call centers provide callbacks. When the call arrives at the... --- ### Comprehensive Guide to Call Center Dialers: Top Picks for 2025 > Improve agent performance with 2025 ’s top call center dialer software, save time on manual dialing, and scale your customer outreach faster. - Published: 2023-11-01 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/general/call-center-dialer - Categories: General Do you want to increase your call connection and conversion rate? If yes, we have found a powerful tool for you–a call center dialer. A striking example of its potency is that 60% of customers will wait in a call queue for less than two minutes, and 13% of them do not want to accept any hold times. Call center dialers effectively cater to this parameter and minimize hold times. How? Find that out in this guide! Here is a comprehensive guide on the call center dialer with its working mechanism, types, and features. We’ve also included a buyer’s guide of the top 5 call center dialers with features, pros and cons, and pricing for you to make the most profitable decision. What Is a Dialer in a Call Center? Dialers are systems that automate the customer number dialing process in a call or contact center. It automatically dials all the phone numbers of the pre-set contact list on behalf of agents without intervention. This dialer comes in handy for all kinds of teams–sales teams for telemarketing or lead generation and customer service teams for customer support or surveys. Call center dialer connects your customers with live call center agents or an Interactive Voice Response, increasing your agent talk time and boosting the call-connect ratio. That’s not all; you can rely on dialers in call centers to automate appointment scheduling or reminders. How Does a Call Center Dialer Work? Call centers automatically dial all the phone numbers from your customer... --- ### How Much Does a Business Phone Line Cost? > Find the cost of business phone systems, including VoIP, landlines, and cloud options, to find the right solution for your budget & communication needs. - Published: 2023-10-31 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/business-phone-system-cost - Categories: General, Small Business If you’re considering setting up a business phone line, you’re likely wondering about the costs involved. Phone systems today come in a variety of forms, from traditional landlines to internet-based VoIP options, each with its pricing. So, how much does a business phone line cost? Well, that depends! Small businesses need to strike a balance between affordability, good internet service, and reliable service, and knowing what goes into these expenses will help you make an informed choice. In this guide, we’ll break down different types of phone systems, and the common factors affecting business phone system cost. How Much Is a Business Phone Line? For basic VoIP or virtual small business phone systems, a business phone line can cost $20 to $30 per user per month. Due to setup and infrastructure needs, traditional landlines typically have higher fees, ranging from $50 to $100 or more per line. However, several variables affect the cost, such as: 1. Type of Service The cost structures of various business phone plans vary. While VoIP and virtual phone systems provide affordable options with adjustable pricing, traditional landlines are usually more expensive. VoIP business phone plan reduces costs by transmitting calls over the internet rather than traditional phone lines, minimizing infrastructure costs. 2. Location Given variations in infrastructure, local service providers, and regulatory fees, costs may vary depending on the nation, state, or region. 3. International Calls Companies may be charged more if they make a lot of foreign calls. You can control these expenses by... --- ### How to Get Germany Number for WhatsApp Free? > Learn How to Get Germany Number for WhatsApp for Free. Understand how CallHippo can provide free virtual phone system for Germany. - Published: 2023-10-30 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/how-to-get-germany-number-for-whatsapp-free - Categories: General WhatsApp has become a primary mode of communication for individuals and businesses alike. With its ease of use, end-to-end encryption, and a plethora of features, WhatsApp is an essential app on almost every smartphone. However, did you know that you can enhance your WhatsApp experience by acquiring a virtual Germany number for the platform? In this article, we'll explore the reasons why you should consider getting a Germany number for WhatsApp and the numerous benefits it offers. Why Should You Get a Germany Number for WhatsApp? Still wondering if Germany number for WhatsApp is the right choice for your business? Check out the main benefits below. 1. International Connectivity A Germany number for WhatsApp opens up a world of international connectivity. Whether you have personal or professional connections in Germany or wish to broaden your global reach, a German number ensures seamless communication across borders. 2. Privacy and Security In an age where digital privacy is paramount, using a virtual Germany number adds an extra layer of security. By safeguarding your personal phone number, you can keep your private life separate from your WhatsApp communications, which is crucial if you're interacting with people you don't know well. 3. Overcoming Regional Limitations WhatsApp can have region-specific restrictions and limitations. By acquiring a Germany number, you can overcome these barriers, ensuring unrestricted access to WhatsApp's features and services, no matter where you're located. 4. Business Benefits For businesses, having a Germany number on WhatsApp is a strategic move. It provides a local... --- ### Top 7 Real Estate Dialers in 2025 > Find the ideal real estate dialer to grow your business in 2025. Compare tools, boost your outreach, and close deals faster with smarter calling. - Published: 2023-10-27 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/general/real-estate-dialers - Categories: call center, General Cold calling remains an indispensable lead generation strategy in the real estate industry, with 50% of agents attributing new business to prospecting calls. However, manually dialing listings and tracking interactions requires significant time better spent on high-value activities. This is where leveraging a purpose-built real estate dialer becomes invaluable. Top real estate phone dialers optimize calling efficiency, automate recording interactions, provide analytics into what works, and integrate with different platforms for accelerated lead conversion. With the right dialer, enhancing your outreach, hitting call quotas, and growing your book of business can happen on autopilot. This guide will showcase the 7 best dialers of 2023 specifically designed to boost real estate agent productivity and profits. We’ll explore each provider's key features, pros, cons, and pricing. Let’s delve into how an optimized dialer tool can maximize your cold-calling campaigns and lift your real estate business revenues to new heights this year! What Is Real Estate Dialer? A real estate dialer is a specialized software tool designed to streamline and enhance the communication process for real estate professionals. It is commonly used by real estate agents, brokers, & property investors to manage their leads and client interactions efficiently. Real estate phone dialers typically offer features such as automatic dialing, call recording, lead management, & integration with customer relationship management (CRM) systems. One of the primary functions of the best real estate dialer is automated calling, which allows agents to make a high volume of calls quickly. It can also help manage call lists,... --- ### Call Center Pricing: Understanding The Costs Of Outsourcing > Learn about the costs of outsourcing call centers, including pricing models, and the differences between cloud and on-premises solutions. - Published: 2023-10-26 - Modified: 2024-11-26 - URL: https://callhippo.com/blog/general/call-center-pricing - Categories: General When deciding whether to outsource a call center, businesses must carefully weigh both strategic and financial factors. To help you make the best choice, let’s discuss the typical costs involved, what you can expect for inbound and outbound service pricing, and the various pricing structures out there. Reducing costs and improving the return on investment requires an understanding of call center pricing. This article will shed light on the financial aspects of outsourcing a call center, regardless of the size of the company you represent. Let's start! What Is The Cost of Outsourcing A Call Center? Call center outsourcing is the practice of contracting with a third-party service provider to manage several kinds of client interactions, like telemarketing, outbound sales, inbound support, and technical help. Call center outsourcing costs are influenced by various factors, including: Type of Service: Inbound vs. Outbound Call Center Provider Location: Domestic vs. Offshore Call Complexity: Basic Support vs. Advanced Technical Help Pricing Model: Hourly, Pay-Per-Minute, or Pay-Per-Performance In the United States, you may pay between $25 to $65 per hour for each agent. If you opt for an offshore call center in countries like India or the Philippines, the cost can drop to $8 to $18 per hour. But the hourly rate is not the only factor. So, while outsourcing can be cost-effective, understanding the full pricing landscape is crucial. Real-World Example: Collaboration Of iQor And Fortune 500 U. S Energy Company One compelling example of successful call center outsourcing is the collaboration between iQor,... --- ### How to Get a Custom Phone Number? [Top 13 Providers] > Get a custom phone number that boosts your brand. Explore benefits, search methods, and the best providers for personalized phone numbers. - Published: 2023-10-25 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/general/custom-phone-number - Categories: General Having a memorable and unique phone number can have a big impact on your business in a world where communication is paramount. But have you ever wondered how your phone number could be more memorable and stand out in the market? A custom phone number, also known as a vanity phone number, lets you ditch the random digits and create a number that reflects your brand or is simply easier to remember. In this blog post, we’ll explore the various types of custom phone numbers, top providers, and tips for choosing the best option for your needs. Types of Custom Phone Numbers A custom telephone number is available through many VoIP service providers, such as CallHippo. Making a decision about the kind of custom phone number you want is the first step you should take before buying one. When choosing a company number, you should think about what both you and your clients require. Custom phone numbers can be categorized into two main types: toll-free and local phone numbers. 1. Custom Toll Free Numbers Custom toll-free numbers allow customers to call your business without incurring any charges, making it an attractive option for customer service lines. You can choose phone numbers between the following prefixes: 800 888 877 866 855 844 833 2. Custom Local Phone Numbers Custom local phone numbers are designed to help businesses establish a presence in specific regions by using area codes familiar to local customers. Calls to local numbers are typically free or cheaper for... --- ### What is Teleconferencing? Definition, Types, and Benefits > Teleconferencing is a technology that allows meetings with people not physically present. Read on to explore what teleconferencing is and its benefits. - Published: 2023-10-24 - Modified: 2025-05-16 - URL: https://callhippo.com/blog/general/what-is-teleconferencing - Categories: General In today’s digitized globe, teleconferencing is a total game-changer. Whether you're running a business or are just trying to connect with people, this technology has emerged as the cornerstone of efficient communication. This technology is at the vanguard of this change in how we communicate and share information, which has taken place. According to research, 76% of remote workers choose video conferencing as an essential component of their business. Teleconferencing, in its most basic form, gives us the ability to conduct meetings and discussions via technology, resulting in a virtual face-to-face encounter that transcends physical distance. Meaningful discussions don't have to take place in a closed-off space any longer. This adjustment is more than a convenience; it signifies a paradigm shift in how we approach meetings and discussions. In today's blog, we'll look at different sorts of teleconferencing services and their benefits. Let's dig deep! What Is Teleconferencing? Teleconferencing is a modern communication tool that allows individuals or groups to participate in meetings, debates, or collaborations without physically being present in the same place. It uses technology to bridge geographical gaps through the use of audio and video channels for real-time contact. Teleconferencing can range from simple voice calls to complex high-definition video conferences, and anyone with a phone or an internet connection can participate. This technology offers various advantages, including reduced travel and lodging costs, increased productivity, and improved cooperation among diverse teams. Teleconferencing enables students to access remote instructional resources as well as maintain personal relationships by keeping... --- ### 9 Best Customer Service Automation Software in 2025 > Want to efficiently manage customer queries and increase customer satisfaction? Leverage these 9 best customer service automation software. - Published: 2023-10-23 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/best-customer-service-automation-software - Categories: General Are you experiencing high volumes of customer support requests and catering to all of them simultaneously seems overwhelming? What if we tell you that there’s a tool that can help you efficiently manage them without agent burnout? Yes, that’s what customer service automation software is capable of. 61% of customers switch to a different brand if they experience bad customer service even once. To avoid losing customers, you must deliver a great experience, which is best possible with customer service automation software. Now, you must be eager to adopt a powerful customer service automation software, right? To help you out, we have curated the 9 best customer service automation software with their prices to choose from. What is Automated Customer Service Software? Customer service automation software is a cloud-based, AI-driven customer support tool designed to perform operational or repetitive customer service tasks without human interference. Such tasks include password reset, ticket resolution, refunds, or other technical issues. Automation of these tasks helps to save time and increase productivity. Here are some of the major capabilities of customer service automation software - Gathers customer data with customer feedback Tracks agent productivity with powerful analytics metrics Enlists complex issues with its ticketing system Significantly improves customer experience with timely and relevant responses Supports omnichannel communication Monitors customer interactions progress, including its escalation and resolution 9 Best Customer Service Automation Software Customer service automation software are loaded with various features and capabilities and are available across price ranges. There are many customer service... --- ### How Much Does VoIP Cost? VoIP Pricing Structures Explained > Learn how much VoIP cost and what are the factors that affect pricing structures. Find out why CallHippo is the best VoIP in the market. - Published: 2023-10-20 - Modified: 2024-12-05 - URL: https://callhippo.com/blog/general/voip-cost - Categories: General Voice over Internet Protocol (VoIP) technology has revolutionized communication, offering an affordable and efficient alternative to traditional phone systems. However, it's essential to have a clear understanding of the various costs associated with VoIP services. In fact, nearly 1 in 3 employees work at remote companies, which increases the need for VoIP systems. In this blog, we'll delve into the pricing structures of VoIP services, covering installation costs, ongoing charges, international calling expenses, and hidden costs you should be aware of. How Much Does a VoIP Phone System Cost? The price of Voice over Internet Protocol (VoIP) services can vary based on several factors. There are different VoIP pricing structures available, including subscription-based plans with fixed monthly fees and pay-as-you-go options where you pay per feature or minute used. Initial installation costs encompass hardware expenses such as IP phones and routers, along with possible installation fees. After installation, businesses can expect monthly service charges covering maintenance, updates, and customer support. VoIP Pricing Structures VoIP pricing can vary based on many factors, and below are the main criteria that you should look out for. Many voip providers also charge per minute of calling, while others charge per user. VoIP desk phones are affordable and provide better connectivity than other traditional phone services. These are various aspects related to the pricing structure of VoIP services: 1. VoIP installation Cost The initial setup of a VoIP system requires certain hardware components, including IP phones, a router, and possibly a VoIP adapter for legacy... --- ### How To Call Saudi Arabia From the US Free? > Learn how to call Saudi Arabia from the US Free in 4 simple steps. Explore different Saudi Arabia area codes to make calls efficiently. - Published: 2023-10-19 - Modified: 2024-12-03 - URL: https://callhippo.com/blog/general/call-saudi-arabia-from-the-us-free - Categories: General Making a call to Saudi Arabia from the United States might initially feel complex, but it becomes effortless with the right steps. Wondering how to call Saudi Arabia from the US? It’s easier than you think! With the growing reliance on digital communication, highlighted by Saudi Arabia’s forecasted smartphone penetration rise of 5. 3% between 2024 and 2028, international communication is more accessible than ever. Here’s your complete guide, covering the key steps, commonly used area codes, and essential tips for seamless connections. How To Call Saudi Arabia From the US? To call Saudi Arabia from the US, follow these steps for a seamless experience. Learn how to call Saudi from US for free: Step 1: Dial the Exit Code “011. ” Step 2: Dial Saudi Arabia’s Country Code “966. ” Step 3: Dial the Area Code: Each city or region in Saudi Arabia has its specific area code. Step 4: Input the local number of the individual or business you intend to contact. How to Dial a Mobile Number in Saudi Arabia from the US? Dialing a mobile number in Saudi Arabia from the US remains similar, except for entering an area code. Instead, you simply need to enter the mobile number of the person you wish to contact. Example: 011 + 966 + 9-digit mobile number Popular Saudi Arabia Area Codes Saudi Arabia has various area codes that correspond to different regions. Some of the popular area codes include: Use the correct area code when placing your call... --- ### Remote Phone Systems: A Complete Guide > Find the top remote phone systems to empower your distributed workforce. Compare leading remote office phone systems based on features, pricing, pros, & cons. - Published: 2023-10-18 - Modified: 2025-01-28 - URL: https://callhippo.com/blog/general/remote-phone-systems - Categories: General, voip The rise of remote work has dramatically changed how businesses operate. With 77% of remote employees reporting greater productivity outside the office, flexible work models are here to stay. However, embracing hybrid teams requires rethinking everything from software platforms to phone systems. Legacy on-premises phone solutions fall short for hybrid workforces. Luckily, cloud-based remote working phone systems now enable teams to maintain seamless collaboration and customer support from any location. In this guide, explore the benefits of modern VoIP phone systems for remote call management, auto-attendants, IVR menus, and omnichannel contact centers. Discover the top 7 virtual phone system providers and compare their features, pros, and cons for the perfect choice. What Is A Remote Phone System? A remote phone system, also known as a hosted or cloud phone system, allows businesses to set up and manage their company phone services over the Internet rather than with on-premise hardware located at their office. With the best phone system for remote workers, employees can use softphone applications on their computers or mobile devices to make and receive phone calls, voicemails, conference calls, and other telephony features from any location with an internet connection. This provides flexibility for employees to work remotely while still being reachable by phone. Remote phone systems offer call management features like dial maps, queues, and auto attendants to route incoming phone calls efficiently. They are scalable remote working phone systems that save businesses money compared to traditional on-site PBX systems while still providing enterprise-grade phone capabilities and... --- ### How to Get a Grasshopper Virtual Phone? (Is It Advisable?) > Learn how to get a Grasshopper virtual phone and its challenges. Also, compare CallHippo vs. Grasshopper to make the right choice. - Published: 2023-10-16 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/grasshopper-virtual-phone - Categories: General For businesses, having a reliable and efficient phone system is crucial for maintaining strong connections with customers and clients. Virtual phone numbers have emerged as a popular solution to bridge the gap between businesses and their audience. In this blog, we will explore how to get a Grasshopper virtual phone number, the limitations of Grasshopper's business phone service, and how it compares to CallHippo - a smarter phone number solution. We will also take a look at what customers have to say about CallHippo. So let’s dive in! How to Get a Grasshopper Virtual Phone Number? Grasshopper is a cloud-based VoIP phone system suitable for all types of businesses. It facilitates users to make incoming and outgoing calls from almost any location. Grasshopper phone system offers affordable tools and services, making it an ideal platform for small businesses to start and thrive. 1. Choose your plan You have to choose a suitable plan before buying the virtual phone number. Here are some pricing plans for Grasshopper business phone; you should select the plan that suits your business needs: True Solo $14 per month (billed annually) Features: 1 User 1 Phone number 1 Extension 24/7 Support Solo Plus $28 per month (billed annually) Feature: Unlimited users 1 Phone number 3 extensions 24/7 Support Partner $46 per month (billed annually) Feature: Unlimited Users 3 Phone numbers 6 Extensions 24/7 Support Small Business $80 per month (billed annually) Features: Unlimited users 5 phone numbers Unlimited extensions 24/7 Support 2. Choose the type of... --- ### 13 Best Call Management Systems For Business in 2025 > Check out 13 best call management systems to improve your calling process. Compare the platforms, its features, and pros and cons to make an informed decision. - Published: 2023-10-13 - Modified: 2025-04-09 - URL: https://callhippo.com/blog/general/call-management-systems-for-business - Categories: General Selecting the right call management system can be overwhelming, especially with so many options available. If you find yourself puzzled about which call management app will best suit your team’s needs, you’re in the right place. This blog aims to guide you through the entire selection process, ensuring you make an informed choice. With 52% of businesses relying on phones as their primary communication tool, selecting the right platform is essential for ensuring smooth operations and delivering outstanding customer service. Let’s explore the best options available for your needs! 13 Best Call Management Systems For Business The following are some of the best call management systems that you can check out. Compare these call management systems by their distinctive features, pros and cons, and pricing. How do We Select & List Software? After thorough research and analysis, we have compiled a list of the top call management systems. These software solutions were chosen based on various criteria, including usability and user satisfaction scores. We evaluated features, ease of use, customer support, and ratings from trusted platforms like SoftwareSuggest, G2, and Capterra. Our goal is to help businesses identify the most effective software options that can streamline their operations and enhance communication efficiency. 1. CallHippo CallHippo is an advanced call management solution designed to enhance business communications through a user-friendly virtual phone platform. This next-generation business phone solution allows organizations to connect seamlessly with their clients. With features like a power dialer, and automatic call Distribution, it is easy for users... --- ### How To Call China From Australia? [4 Simple Steps] > Calling a China mobile number is a simple and straightforward process. Learn four easy steps to call China from Australia and popular China area codes. - Published: 2023-10-12 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/call-china-from-australia - Categories: General Calling China from Australia is a straightforward process, and with the right information, it can be done efficiently. As of July 2023, there were approximately 176. 4 million users of telephone landlines in China. This means there is a huge customer base to target, and you can gain a competitive advantage by developing the right brand presence. This blog will provide you with the steps for calling China from Australia, including how to call a China mobile number and some popular China area codes. Steps For Calling China From Australia Calling China from Australia is a simple process; all you need to do is follow some simple steps. Here are four simple steps to call China from Australia: Step 1: Dial Australia's international dialing code, which is +61. Step 2: Enter China's country code, which is +86. Step 3: China has various area codes for different cities, so include the relevant one if you're calling a landline. Step 4: Finally, enter the recipient's phone number, which typically consists of 8 to 11 digits. How to Call A China Mobile Number from Australia? To call a China mobile number from Australia, follow the steps mentioned above, but be sure to include the correct area code and the recipient's full mobile number. Enter the recipient's China mobile number. China mobile numbers typically start with a 1 or a 9 and can range from 11 to 13 digits in total. Popular China Area Codes It is important to be aware of the important... --- ### How to Call the Netherlands from the US? > Learn the easy steps on how to call the Netherlands from the US with our comprehensive guide. Discover cost-effective options and international dialing codes. - Published: 2023-10-11 - Modified: 2023-10-12 - URL: https://callhippo.com/blog/general/call-the-netherlands-from-the-us - Categories: General The Netherlands is a thriving hub for international business and startups. With its central location in Europe, robust infrastructure, and business-friendly policies, it's no wonder that the Netherlands attracts major corporations and entrepreneurs alike. In 2021 alone, 423 companies chose to open offices in the Netherlands, with an investment value of EUR 2. 3 billion in the first three years. The growth is largely driven by companies impacted by Brexit seeking a foothold in the EU. If you, too, are looking to expand your business presence in the Netherlands, you must consider an effective communication strategy to connect with partners and customers in the country. A reliable and cost-effective solution is Voice over IP (VoIP), which can reduce the expense of long-distance calling to the Netherlands by 30-50%. That said, let’s understand how to call the Netherlands from the US. How to Call the Netherlands From the US? If you are looking for steps on how to dial the Netherlands from the US, you’re at the right place. To make international calls, you must first enter the US exit code, i. e. , 011, followed by the Netherlands country code (31) and the phone number. Let’s understand it in detail! 3 Different Ways To Call Netherlands From the US Calling Netherlands from the US can be done in three main ways - using your cell phone or landline, a prepaid calling card, or calling over the internet using VoIP. Each method has its own pros and cons. 1. Call From... --- ### 15 Tools for Remote Teams To Improve Productivity > Want to increase your remote team’s efficiency and improve overall productivity? Leverage these top 15 tools for remote teams to gain an edge. - Published: 2023-10-09 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/tools-for-remote-teams - Categories: General Ensuring the day-to-day efficiency of your remote teams along with handling multiple projects, tracking time, and keeping up with productivity benchmarks is painfully overwhelming. If you agree, we’ve something to cut the hassle—productivity tools or remote work systems for remote teams. There’s been an exponential increase in the number of workers opting to work from home. That’s not all; 32. 6 million Americans are predicted to work remotely by 2025. So, it’s clearly high time that you adopt productivity tools for the remote team to promote a positive and collaborative work environment! That’s why we have curated this guide on productivity or remote working tools for the remote team. It covers the best tools for business calling, time management, project management, email marketing, help desk, remote team collaboration, screen recording, cloud storage, and CRM. Let’s dive in! Best Business Phone Solutions Business phone solutions are multi-line telephone solutions that run on VoIP and offer business texting, call recording, unlimited calling, and conference calling. It helps the remote team to have internal and external business interactions with stakeholders, customers, and clients seamlessly. The best virtual business phone systems come with a powerful feature stack offering advanced features like call flow and call management options, unlimited extensions, call analytics, and more that greatly help teams that are working remotely. 1. CallHippo CallHippo is a leading business phone and remote work solution that aids in enhancing agent productivity, automating workflows, lowering communication costs, and monitoring team performance. It promises 99. 99% uptime, zero... --- ### Automated Outbound Calls: Tactics to Improve Outbound Calls > Discover effective tactics for improving automated outbound calls. Enhance customer interactions and boost campaign success. - Published: 2023-10-06 - Modified: 2024-12-10 - URL: https://callhippo.com/blog/general/automated-outbound-calls - Categories: General One of the essential aspects of communication for businesses is outbound calling. Automated outbound calling has emerged as a powerful tool for organizations to reach out to customers, prospects, and stakeholders efficiently. An average sales rep makes 52 calls in a day, which calls for automated dialing to improve efficiency. In this blog, we will explore what automated outbound calling is and delve into the various types of dialers that businesses use to streamline their outbound calling processes. What are Automated Outbound Calls? Automated outbound calls, also known as outbound dialing, is a telephony technology that automates the process of making outbound calls to a list of phone numbers. It's a valuable tool for organizations that need to reach a large number of contacts efficiently, such as telemarketing firms, customer support centers, and sales teams. Automated outbound calling solutions use pre-configured scripts and workflows to initiate and manage outbound calls, saving time and resources. What Are the Types of Dialers? There are several types of dialers available for businesses to choose from, each designed to meet specific communication needs and objectives. Let's explore the most common types of dialers - 1. Preview Dialer A preview dialer provides agents with the opportunity to review the customer's information and history before placing the call. Agents can prepare for the call by studying the customer's profile and previous interactions, making it ideal for complex sales or support scenarios. You can also use interactive voice response to keep your prospects engaged. 2. Predictive Dialer... --- ### Sales Call Reporting: Elements, Examples and Benefits > Learn about sales call reports with free templates, examples, and best practices. Explore the fields to include in a sales report and find tips to create one. - Published: 2023-10-05 - Modified: 2025-02-06 - URL: https://callhippo.com/blog/general/sales-call-reporting - Categories: General Keeping track of your sales calls is crucial for understanding your progress, identifying areas for improvement, and ultimately amplifying your sales. One such element that helps you with this is– sales call reporting. In this blog, we will discuss all the key aspects of sales call reporting, covering its definitions, things to include in sales reports, and the best practices for creating a sales call report format. Later in the blog, we will also provide you with some ready-to-use sales call report templates. Let's get started. What is Sales Call Reporting? Sales call reporting involves documenting details about each sales call, such as who was contacted, what was discussed, and any next steps planned. The sales call report format typically includes information like the date and time of the call, the customer's name and contact information, the purpose of the call, outcomes, and any follow-up actions required. This data helps sales managers understand sales performance, identify trends, and make informed decisions to improve strategies. By regularly documenting these interactions, businesses can analyze their sales efforts, improve customer relationships, and make informed decisions to enhance sales strategies. What Should Be Included in Sales Call Reports? Even though there are different sales call reporting formats based on use cases, a typical sales call report includes details such as contact information, call purpose, key discussion points, action items, and so on. Let's take a closer look at each of these elements. 1. Contact Information Begin with basic details like the name and contact... --- ### How to Call Ghana From the US? > Read on to explore how to call Ghana from US using different methods like mobile numbers, calling cards, internet, and landline, and the costs involved. - Published: 2023-10-04 - Modified: 2023-10-05 - URL: https://callhippo.com/blog/general/call-ghana-from-the-us - Categories: General Ghana is one of the emerging economies in the world. Beyond that, Ghana and the US share closer bonds as there are around 90,000 Ghanaian immigrants in the US. If you are doing business or have personal connections in the US, it is important to know the cheapest rates and means to call Ghana from the US. In this blog, we have covered different ways and the best time to call Ghana from the USA, along with Ghana country codes and area codes. If you are wondering how to call Ghana from the US, this blog is a must-read. How To Call Ghana From US? There are several ways to call Ghana from the US. While landlines, mobile phones, and prepaid calling cards remain traditional, VoIP calls have evolved to help people make calls at cheaper rates. Following is the dialing format you must follow if you are trying to explore how to call Ghana number from the US. Step 1 - The first step in calling Ghana from the US is to dial the US exit code, which is 011. Step 2 - After entering the exit code, the next step in calling Ghana from the US is to enter the Ghana number code or the ISD code, which is 233. Step 3 - Ghana, as a country, has 57 area codes. To call a Ghana landline number from the US, you should enter the appropriate Ghana area code for the city. Step 4 - The last step is... --- ### What Is The Best Time to Call Australia? [From Different Countries] > Want to know what is the best time to call Australia? Check out the blog and understand the time differences for calling Australia from different countries. - Published: 2023-10-03 - Modified: 2024-01-09 - URL: https://callhippo.com/blog/general/best-time-to-call-australia - Categories: General Australia, the land of stunning landscapes, unique wildlife, and vibrant cities, is a popular travel destination and a significant global hub for business and communication. When planning to call someone in Australia, it's crucial to be mindful of the country's multiple time zones to ensure you reach them at a convenient time. In this blog, we'll delve into the time zones of Australia and help you determine the best time to call. Australia's Time Zones Australia spans three main time zones, each with its unique characteristics and differences in time offset. Let's take a closer look at these time zones: Australian Eastern Standard Time (AEST) UTC Offset: UTC +10:00 States/Capitals: Queensland, New South Wales (including Sydney), Victoria (including Melbourne), Tasmania (including Hobart) Observes Daylight Saving Time (DST): Yes (AEDT - Australian Eastern Daylight Time) Australian Central Standard Time (ACST) UTC Offset: UTC +09:30 States/Capitals: South Australia (including Adelaide), Northern Territory (including Darwin) Observes Daylight Saving Time (DST): No Australian Western Standard Time (AWST) UTC Offset: UTC +08:00 States/Capitals: Western Australia (including Perth) Observes Daylight Saving Time (DST): No You May Also Read : How to Call Australia From USA? Determining the Best Time to Call Now that we have a better understanding of Australia's time zones let's explore how to determine the best time to call someone in Australia based on your location: 1. Calling from North America If you're calling from the United States or Canada, keep in mind that Australia is ahead of North America in terms of... --- ### Power Dialer Pricing: Maximizing Value for Your Investment > All about power dialer pricing and factors related to it. Explore types of power dialers and find out why CallHippo is the ideal power dialer - Published: 2023-10-02 - Modified: 2024-02-15 - URL: https://callhippo.com/blog/general/power-dialer-pricing - Categories: General Effective communication with customers is paramount for sales and customer service teams, as it streamlines the calling process and boosts productivity. Did you know that by using a power dialer, agents can boost conversation time by 200-300%? This makes implementing power dialers even more crucial for businesses. However, when considering integrating a power dialer into your operations, it's crucial to understand the costs involved and the factors that influence pricing. In this blog post, we will delve into the world of power dialers, their types, and the various factors that contribute to their pricing. Comparing Power Dialer Pricing Tiers The power dialer pricing can vary widely, depending on several factors such as the type of dialer, the number of users, the feature set, and the provider. Here's a breakdown of the typical cost range you can expect - 1. Basic Plans Entry-level power dialer plans, often designed for smaller sales teams or businesses, can range from approximately $20 to $50 per user per month. These plans typically include essential features like call automation and basic call metrics. 2. Mid-Range Plans For mid-sized businesses with more substantial calling needs, you can expect to pay around $50 to $150 per user per month. These plans offer a more comprehensive feature set, including CRM integrations, call recording, and advanced reporting. 3. Enterprise Plans Larger organizations or call centers with high call volumes and complex requirements may opt for enterprise-level power dialer plans. These plans can cost anywhere from $150 to $300 or more... --- ### Can You Have Two Phone Numbers on One Phone? Explained > Learn how to get 2 phone numbers on one device. Check out 5 different methods of getting two phone numbers on your device. - Published: 2023-09-29 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/2-phone-numbers-on-one-phone - Categories: General Imagine the scenario that you need to carry as little as possible when you travel for work. But you still want to be able to make business calls while you're on the go. In the past, carrying around two different phones was required for that. Because of this, the average number of devices per person was 2. 4 in 2018. However, it's now simple to get two phone numbers on a single phone. And you can accomplish it with just one phone, keeping personal and professional use distinct. You don't need to purchase a second cell phone or a dual SIM card, which would result in an additional item in your pocket or luggage. We will explain how to have 2 phone numbers on one phone in this blog. Why Have 2 Phone Numbers on One Phone? One phone number for your personal and professional life may seem like a wonderful idea, but having a second number can help you. However, you don't need to change your existing phone number or get a new cell phone. Being a business owner, you understand how crucial it is to maintain contact with your customers, partners, and stakeholders. Multiple phone numbers can give your company a more professional appearance and enhance communication. However, it's recommended that you should keep your personal and work lives separate. You May Also Read : 13 Best Second Phone Number Apps Other advantages of having 2 phone numbers on one device include the following: Receiving calls from prohibited... --- ### 11 Best Video Conferencing Software in 2025 > Improve team collaboration and communication with top-notch video conferencing software. Explore the best video conferencing platforms in this blog. - Published: 2023-09-28 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/video-conferencing-software - Categories: General Video conferencing software systems have become well-known as important tools for bringing together individuals and organizations around the world in the ever-changing landscape of digital communication. These platforms have become increasingly significant in our digitized world as a result of distant work, globalization, and a rising need for seamless, real-time communication. According to research, video meetings have improved productivity by 50%. In this blog, we will look at the top 11 video conferencing systems. These platforms were chosen based on their rich feature sets, intuitive user interfaces, security features, and appropriateness for a wide range of applications. Let's delve deep! What Is Video Conferencing Software? Video conferencing software is a tool for connecting individuals from all over the world in real-time. It makes virtual meetings, conferences, and webinars feasible through the use of audio and video technology, which is especially significant in today's digital age, when remote work and global collaboration are ubiquitous. Users can connect via PCs, cellphones, or gadgets with specific video conferencing capabilities. Anyone may attend meetings with a few clicks because of the superb video and audio quality, screen sharing, chat, and recording features it offers. A video conferencing platform brings many benefits. It eliminates the need for travel, saves time and money, and is environmentally beneficial. It also increases productivity by making it simple to collaborate for business, education, and social activities. What Is the Main Purpose of Video Conference Software? In our fast-paced globe, where everyone is connected, web conferencing software has become really... --- ### How to Call Thailand From US [steps + methods] > Learn how to call Thailand from the US using a landline, mobile, or VoIP. Includes dialing steps, area codes, and the best time to call. - Published: 2023-09-27 - Modified: 2025-05-15 - URL: https://callhippo.com/blog/general/call-thailand-from-us - Categories: General Calling Thailand from USA is not a complicated process as it seems. When it comes to calling abroad, one does end up thinking about call costs. But, it is a simple and cost-effective process. You require a stable connection and knowledge of Thailand time zones and time differences from the US to connect with your prospects at the right time. Whether you wish to make calls to your friends or family for a limited time or on a regular basis, there are a number of ways to do the same without worrying about costs. This article explains in detail how you can make calls to your prospects and customers from the USA to Thailand phone number. Step-by-Step Guide to Call Thailand from USA To make the call, you can do it using a landline, a mobile device, or an online calling service. Below are the steps for calling thailand from the USA. To make a direct call to Thailand from the United States, follow the international dialing format given below. Step 1: Dial the USA exit code, 011. Step 2: Enter the Thailand country code, which is 66. Step 3: Then, enter the Thailand Area code. Step 4: Lastly, dial the phone number of the recipient 3 Easy Ways to Call Thailand From the USA If you are thinking about how to call Thailand conveniently, the following are the three different ways to call Thailand from USA: 1. Call From a US Cell Phone or Landline Calling Thailand from the... --- ### What Is the Best Time to Call UK? > Want to know what is the best time to call UK? Check out the blog and understand different time differences for calling UK in different tme zones. - Published: 2023-09-26 - Modified: 2023-09-26 - URL: https://callhippo.com/blog/general/best-time-to-call-uk - Categories: General When it comes to international communication, one crucial factor that often goes overlooked is timing. Calling someone in a different country demands a delicate balance between finding a convenient moment for both parties involved. The United Kingdom, with its rich history, diverse culture, and thriving economy, is a destination frequently dialed by individuals and businesses worldwide. The United Kingdom (UK) is situated in the Greenwich Mean Time (GMT) zone during the standard time of the year. However, the UK also observes Daylight Saving Time (DST), shifting its time zone to British Summer Time (BST) during the summer months. Here's a detailed explanation of the UK time zones and the best times to call the UK, taking into account the time differences. Time Zones in the UK UK follows different time zones. Hence, you need to consider these whenever making a call to ensure a better call pick-up rate. 1. Greenwich Mean Time (GMT) The GMT time zone is UTC+0, which means it is 0 hours ahead of Coordinated Universal Time (UTC). GMT is the standard time zone in the UK during the non-summer months, typically from the last Sunday in October to the last Sunday in March. If you want to call the UK during GMT, it's important to consider the time difference from your own time zone. For example, if you're in New York, USA, which is in Eastern Standard Time (EST), there's a 5-hour time difference because EST is UTC-5. So, if it's 12:00 PM (noon) in New... --- ### How to Call Iceland from the US? [Using +354 Country Code] > Learn how to call Iceland from the USA in two different ways. Find out the best time to Call Iceland considering different time zones. - Published: 2023-09-25 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/call-iceland-from-us - Categories: General, how to call Calling international numbers can be a bit confusing, especially when you want to connect with a country as unique and beautiful as Iceland from the United States. Whether you need to reach an Icelandic landline or a mobile number, this blog will provide you with a detailed guide on how to make those calls and also suggest the best times to do so considering Iceland time zones. So, let's dive into the intricacies of making international calls to Iceland from the US. How to Call Iceland from the US? Calling Iceland from the US is relatively simple, and there are two primary methods to do so: 1. Calling Iceland Landline Calling an Icelandic landline is a straightforward process. Follow these steps: Step 1 - Dial USA exit code, which is 011. Step 2 - To call Iceland from the US, you'll need to use the international dialing code (Iceland country code), which is +354. Step 3 - After dialing +354, you'll need to enter the specific area code for the Icelandic region you are calling. Iceland has multiple area codes, such as 4 for Reykjavik and the surrounding area, 5 for Akureyri, etc. Look up the area code for your desired destination in Iceland. Step 4 - Finally, enter the recipient's landline number. 2. Calling Iceland Mobile Number Calling an Icelandic mobile number follows a similar process: Step 1 - Start by dialing the international dialing code, +354. Step 2 - Afterward, enter the recipient's mobile number. Ensure that you... --- ### 10+ Auto Attendant Script Examples [Free Templates] > Learn tricks for building auto attendant scripts. Check out 10+ auto attendant script examples and templates for effective communication. - Published: 2023-09-22 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/auto-attendant-script-examples - Categories: call center, General An effective auto attendant script is often the first point of contact between a company and its customers. Crafting a well-structured and user-friendly auto attendant script is crucial for ensuring callers can effortlessly navigate through the phone system and access the information or assistance they need. A sales rep leaves 70 voicemails per day, resulting in call backs and missed conversations. This can be avoided when you have implemented auto attendant in your phone system. In this article, we will explore a diverse array of auto attendant script examples, each tailored to specific business scenarios and needs. Tips for Building a Great Auto Attendant Script Creating a great auto attendant script is crucial for ensuring a positive and efficient caller experience. Whether you're setting up an automated phone system for a small business or a large corporation, a well-crafted script can make all the difference. Here are some detailed tips for building a great auto attendant script - 1. Understand Your Audience Before you start writing the script, it's essential to understand your callers. Consider their demographics, needs, and preferences. Tailor your script to cater to the expectations of your target audience. 2. Keep it Concise Brevity is key in an auto-attendant script. Keep your prompts and messages concise and to the point. Avoid lengthy introductions or overly complex language. The goal is to guide callers efficiently. 3. Prioritize Main Options Place the most commonly used options at the beginning of the script. For example, "Press 1 for Sales" or... --- ### 10 Best Business Texting Apps for 2025: Features, Pros, and Cons > Find top business texting apps to enhance communication, and simplify operations for your company. Get features that fit your needs! - Published: 2023-09-20 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/business-texting-apps - Categories: General Today's businesses need text message marketing as it provides a quick and easy way to connect with teams, clients, and customers on their phones. When combined with social media and email, the success rate of SMS campaigns rises to more than 50%, and over half of them report a positive return on investment. A business texting app can enhance customer support and improve internal communication. SMS is ideal for reminders, promotions, and real-time updates as it guarantees prompt delivery and response. The following are ten top business text messaging apps, each with unique features to meet different company requirements. 10 Best Business Texting Apps Whether for marketing, customer service, or internal communication, a business texting app offers a range of features that can cater to different business needs. Let’s take a look at some of the best ones. Provider Best For Key Features Pricing CallHippo Small to medium-sized businesses Power dialer, AI voice bot, call analytics, smart DID routing 10-day free trial, paid plans from $18/user/month EZ Texting Urgent notifications and consumer engagement Automated scheduling, MMS capabilities, contact management 14-day free trial, plans start from $20/month TextMagic SMS marketing for various business sizes with IoS or Android apps Conversion tracking, survey builder, scheduled messaging 30-day free trial plans from $24. 5/500 texts Twilio Custom SMS solutions for tech-savvy businesses Campaign management, API integration, workflow management 30-day free trial, custom pricing SlickText SMS marketing and audience engagement Campaign planning, contextual targeting, unlimited messaging 14-day free trial plans from $29/month SimpleTexting SMS... --- ### What Is the Best Time to Call India? > Want to know what is the best time to call India? Check out the blog and understand different time differences for calling India from different countries. - Published: 2023-09-19 - Modified: 2023-09-20 - URL: https://callhippo.com/blog/general/best-time-to-call-india - Categories: General Understanding India's time zone is crucial for effective communication, whether you're planning an international call, scheduling a business meeting, or simply trying to stay in touch with friends and family residing in different parts of the country. In this article, we will delve into India's time zones, explore the variations in local times, and provide insights into the best times to call India from various regions around the world. Here is a more detailed breakdown of India's time zones and the best time to call India from different parts of the world. Indian Standard Time (IST) UTC Offset: UTC+5:30 IST is the official time zone for the entire country of India. It is used as the reference time for government, business, and daily life activities across the country. IST does not observe Daylight Saving Time (DST), so the time remains the same throughout the year. Time Zones In India India, being a vast country, stretches across multiple longitudes. As a result, there is a significant time difference between the easternmost and westernmost parts of India. Eastern States (e. g. , Assam and West Bengal): These states are ahead of IST by around 1 hour. They unofficially follow a time zone known as Indian Standard Time (IST) +1 (UTC+6:30). Andaman and Nicobar Islands: These islands are further ahead by 30 minutes, so they follow Indian Standard Time (IST) +1:30 (UTC+7:00). What Is the Best Time to Call India? The best time to call India from different parts of the world depends... --- ### What is a VoIP Number & How Does It Work? > Learn more about what is a VoIP number, how it works, and how to get a VoIP phone number for your business in 2024. - Published: 2023-09-18 - Modified: 2024-12-05 - URL: https://callhippo.com/blog/general/voip-number - Categories: General, voip VoIP phone number (Voice over Internet Protocol) is a virtual phone number that facilitates phone calls using an Internet connection. Voice over ip number are real phone numbers assigned to a user, not to a specific line. VoIP phone number is also called extensions, and they typically have a Direct Inward Dial (DID) phone number that the public can access. However, you can use IP phone number from any internet-connected device, including desktops, laptops, tablets, smartphones, and VoIP phones. A VoIP no. also supports mobility, often costing half as much as traditional phone services. Moreover, the number itself doesn’t have a specific device or geographical location. You May Also Read : What is a Level 3 communications VoIP number and Why You Should Use It? How Does a VoIP Phone Number Work? Voice over IP (VoIP) calls are initiated from a digital data network, such as a wired or wireless enterprise LAN (Local Area Network) or cellular service. VoIP uses the internet to ensure good call quality even when making long-distance calls between continents or countries. Additionally, VoIP does not require a specific internet bandwidth but fast internet speed for voip is recomended for smoother experience. Even mobile phones with LTE, 4G, and 5G networks can transmit voice over data networks. If you want a number for your business, you’ll need to obtain a business communication voice over IP phone number, which you can receive when you sign up for a VoIP service. You can then make outgoing calls and... --- ### Recruitment CRM | Best CRM Software for Recruiters > When it comes down to choosing the best recruitment CRM software, it becomes quite challenging. Discover all about it in detail with this blog. - Published: 2023-09-16 - Modified: 2024-08-02 - URL: https://callhippo.com/blog/general/recruitment-crm - Categories: General Finding the right talent for your organization is more important than ever in today's highly competitive job market, and the right technology can make all the difference. This is where recruitment CRM software comes into play. In the dynamic world of talent acquisition, the recruitment CRM platform grabs a crucial spot. According to reports, only about 45% of recruiters have access to effective technology and tools to create touchpoints with candidates. A CRM tool is an essential tool for companies trying to enhance and speed up their hiring processes. Such software acts as a guiding compass for talent acquisition specialists. It points them in the direction of the most promising and qualified candidates, which ultimately makes the hiring process smooth. Today, we'll take a closer look at what exactly recruitment CRM is and how it helps businesses and recruiters. Let’s dig deep! What Is Recruitment CRM Software? Recruitment CRM is a potent tool for nurturing relationships with candidates and clients. It's important for recruiting firms, the recruiting and staffing agencies themselves, and in-house recruiters. Picture it as a versatile platform, enhancing connections with candidates and clients. It transcends mere resume and interview note storage; it's your clandestine asset for effortless recruiting. This tool facilitates seamless communication, collaboration, and deeper insight into your recruitment procedures. A recruitment CRM's utility extends to all staffing and recruiting facets. It empowers you to streamline the entire hiring journey through consistent communication with an extensive candidate pool. This supercharged tool unifies and refines your recruitment... --- ### UAE Phone Number Example With Calling Codes: A Complete Guide > Want to make an international call to UAE but are confused about UAE number format? Refer to this guide for UAE phone number format and lower call costs! - Published: 2023-09-15 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/uae-phone-number-example - Categories: General Did you know mobile phones are the most effective communication mode for 38% of on-site employees? In comparison, 22% of employees rely on landlines for business communication. Considering the figures, you must be aware of the specific format of the United Arab Emirates number (UAE phone number example) to establish seamless communication with your United Arab Emirates stakeholders. Cannot wait to learn more? Here’s a guide to UAE phone numbers (landline and mobile phone numbers) format with examples. We have covered special prefixes, mobile phone operator codes, phone number examples of UAE major cities, and area codes. Scroll through to find the best way to reach UAE stakeholders instantly and affordably! UAE Phone Number Format with Example Being well-versed in the UAE mobile phone number format can help you instantly call your UAE client to discuss business or close deals. Here are the elements of the UAE mobile phone number format - 1. Exit code The exit code ‘+’ signals an international call you’re making via mobile phone to connect with your teammates, clients, or customers. 2. UAE country code UAE country code or UAE phone code (971) is a number that routes your call to your desired country (here: UAE). 3. Mobile operator code Relevant mobile operator prefixes direct your call to your contact’s mobile phone number in UAE. You’ll find a list below. 4. Contact’s phone number The UAE subscriber number (mobile phone number) will mostly be seven digits long. The complete phone number format includes the Dubai... --- ### How to Call China from India? The Step-by-Step Process > It is important to follow the right steps and know the best time to call China from India. Read on to learn the steps to make calls to China from India. - Published: 2023-09-14 - Modified: 2024-11-19 - URL: https://callhippo.com/blog/general/call-china-from-india - Categories: General In 2023, China surpassed 1. 7 billion mobile cell phone subscriptions within its borders. Official government figures revealed an astounding mobile Internet penetration rate of 99. 8 percent nationwide due to increased usage of mobile phones. This remarkable connectivity highlights the importance of understanding how to call China from India, as it allows individuals and businesses to tap into this vast mobile network. We have compiled a comprehensive guide to throw light on how to call China from India. This guide will provide clear steps, share valuable tips for ensuring a successful call, and offer insights into the essential area codes. How to Call China from India? 4 Step Process It is important to know the correct steps for calling China from India to follow the correct process. Here are the steps to call China from India: Step 1: Begin by dialing the international dialing code for India, which is "00. " Step 2: After dialing the international code, enter the country code for China, which is "86. " Step 3: Next, dial the area code for the specific city or region you want to reach. Step 4: Finally, input the local phone number that you want to reach. Remember to eliminate any leading "0" in the local number, often used for domestic calls within China. You May Also Read: How To Call China From Canada – 3 Easy Steps How to Call a China Mobile Number from India? Calling a China mobile number from India follows the same steps... --- ### How to Call Malaysia From US? [3 Different Ways] > Learn how to call Malaysia from the US. Explore the steps, different ways to call, the best time to call, and major Malaysia area codes. - Published: 2023-09-13 - Modified: 2025-02-21 - URL: https://callhippo.com/blog/general/call-malaysia-from-us - Categories: General, how to call Making international calls can help businesses expand their reach and connect with customers globally. In fact, the international calling apps market size was $114 billion in 2020 and it’s projected to reach $180 billion by 2028. This guide provides insights into the methods, codes, and tools necessary to establish seamless communication between the United States and Malaysia. If you’re wondering how to call Malaysia mobile number from overseas, keep on reading! How to Call Malaysia From the US? To call Malaysia from the US, you'll need to follow these steps: Step 1: Begin by dialing the US exit code, which is "011. " Step 2: Next, dial Malaysia's international dialing code, i. e. country code, which is "60. " Step 3: Dial the area code of the specific city or region in Malaysia you're trying to reach. This is usually a 1 to 2-digit code. Step 4: Finally, dial the local phone number of the person or business you're trying to reach in Malaysia, which is typically 7 to 8 digits long. So, the complete sequence would look something like this - 011 (US exit code) + 60 (Malaysia country code) + + Remember to remove the square brackets and replace them with the actual area code and local phone number. For example, if you were calling a number in Kuala Lumpur (area code 3) with the local number 12345678, your dialing sequence would be: 011 + 60 + 3 + 12345678 Always double-check the area code and local phone... --- ### How To Call China From Canada - 3 Easy Steps > Learn how to call China from Canada in simple steps. Explore popular China area codes for calling and find the best time to call China from Canada. - Published: 2023-09-12 - Modified: 2023-09-14 - URL: https://callhippo.com/blog/general/call-china-from-canada - Categories: General The business opportunities in China are booming, resulting in more customer interactions and engagement. In 2022, China's total mobile call duration reached 2. 3 trillion minutes, marking a 1. 5 percent increase compared to the preceding year. If you have a business in Canada and want to expand it to China, here’s your complete guide. This blog provides information on how to dial China from Canada, the best time to call, and the list of popular China area codes. How to Call China From Canada? 3-Step Guide When calling China from Canada, follow these simple steps: Step 1: Begin by dialing Canada's exit code, which is 011. Step 2: Next, enter China's country code, which is +86, followed by the area code of the city (if any). Step 3: Lastly, dial the local number, which consists of 8 digits. For example, if you're calling a landline in Beijing, you would dial 011 + 86 + XX (Beijing area code) + XXXX XXXX (local number). You May Also Read : How To Call China From UK – 4 Easy Steps Best Time to Call China from Canada China and Canada have significant time differences. China Standard Time (CST) is typically 12 to 13 hours ahead of Eastern Standard Time (EST) in Canada, depending on daylight saving time. Typically, the most suitable time to place a call from Canada to China aligns with China's daytime hours. This means that late evenings and nighttime in Canada align with daytime in China, offering the... --- ### Top 11 Sales Apps to Supercharge Your Profits > Want to streamline sales process? Find 11 best sales apps to communicate seamlessly, automate operational tasks, and convert leads. - Published: 2023-09-11 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/general/best-sales-apps - Categories: General We all know sales reps cannot be stuck to a desk; sales apps allow them that freedom. Sales apps for sales reps enable them to stay connected with their sales team while moving around–traveling to cities, conducting meetings with clients, demonstrating products to customers, or training their juniors in the team. Also, 65% of sales managers believe the biggest hurdle to performing their job is a lack of resources and time. Sales apps can change that. We have curated this guide to acquaint you with the top 11 sales applications to ease your sales processes and supercharge profits. Sales Apps for Calling Making sales involves numerous calls to the customer. In fact, 50% of sales happen after the 5th call. See, traditional phone lines are not the best match for high call volumes; they are expensive and location-binding. That’s where sales calling mobile apps come in. A sales calling mobile app uses the internet to place calls and involves no physical setup or high call costs. It also has many advanced features like call queuing, automatic call distribution, and predictive dialer that can make your sales reps more efficient in filling the sales pipeline. 1. CallHippo CallHippo is the best sales call app (mobile app) running on VoIP technology. It has a useful stack of features that helps your sales team increase agent productivity, boost conversions, accelerate revenue, and build a powerful brand presence while lowering communication costs. Features: Smart switch Global connect Power dialer Call forwarding Call barging Pros:... --- ### 7 Leading Call Center Software for Healthcare > Discover top call center software for healthcare providers: Streamline operations and boost efficiency with these leading solutions. - Published: 2023-09-08 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/general/call-center-software-for-healthcare - Categories: General A robust call center software is essential to streamline patient communication in healthcare businesses. Where every second counts in the medical industry, it is crucial to deliver timely reports to patterns, streamline appointments, and facilitate internal collaboration between doctors and nurses. An efficient medical call center software can help healthcare chains save operational costs. For instance, the healthcare industry loses $150 billion due to patient no-shows, which can be mitigated with a call center system that sends reminders and appointment alerts. In this blog, we have covered the best call center software for healthcare businesses, along with the key features, pros, and cons. What Is Healthcare Call Center Software? Healthcare call center software helps streamline communications between patients and healthcare professionals. It has advanced features like intelligent call routing, predictive dialer, shared inbox, video conferencing, chatbots, etc. , that can automate communication flow in the healthcare industry. As healthcare businesses operate in a well-regulated environment, they look for HIPAA-compliant call center software to streamline their internal and external communication. The automation abilities of healthcare contact center software solutions help increase the efficiency of operations and reduce the burden on the agents, which is significant in healthcare businesses that endure high volumes of incoming calls. Benefits of Using Call Center Software in Healthcare Now that you know the important features of a healthcare call center system, let us understand their benefits. We have listed some of the important benefits in this section. 1. Enhances patient experience An advanced call center software... --- ### How To Call China From UK - 4 Easy Steps > Read this guide to learn how to call China from the UK in 4 simple steps. Start making hassle-free connections today with our expert guidance. - Published: 2023-09-07 - Modified: 2023-09-08 - URL: https://callhippo.com/blog/general/call-china-from-uk - Categories: General In 2022, mobile call durations in China reached 2. 3 trillion minutes, reflecting a 1. 5 percent increase compared to the previous year. If you're seeking to establish contact with friends, family, or business contacts in China while situated in the UK, keep on reading! We've got you covered with a user-friendly guide on how to make calls to China from the comfort of your UK location. Whether connecting with a landline or a mobile phone in China, these steps will ensure your international call is trouble-free. Steps for Calling China from UK Following these straightforward steps is essential to establish successful international calls when contacting friends, family, or business associates in China from the United Kingdom. Achieve a seamless connection by grasping the international dialing procedure for calling China from the UK. If you don't have a phone system, get a VoIP phone solution, select the ideal country, in this case, China, and get the number by making the payment with your credit or debit card. Some providers might also ask for a service charge for calling abroad, so ensure that you check that beforehand. In the United Kingdom, the exit code or country code "00" (or “+” from mobile phones) is a crucial requirement for initiating any international call. Step 1: Dial the UK exit code “00” (or “+” from a mobile phone) Step 2: Enter China’s international dialing code “+86. ” Step 3: Dial the relevant area code after the international dialing code. For example, if you're... --- ### 800 Area Code: Everything You Need to Know > What is 800 area code number? Check out its working and benefits. Find out how you get an 800 phone code and how to choose the best one. - Published: 2023-09-06 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/800-area-code - Categories: General Most of us have dialed an 800 area code number to reach a specific brand’s customer support or sales team. Interestingly, the calling costs in such a case are covered by the business being contacted, adding to the quality of customer service and customer satisfaction. This is essential as good customer service is crucial for 90% of Americans when deciding whether to do business with a specific brand. Eager to know more about 800 numbers before getting one? Here’s an extensive guide on 800 numbers, its history, benefits, and working mechanism. We have also covered its difference from other toll-free numbers, how to get one, and how to choose the best 800 number. Let’s get started! What is 800 Area Code? 800 area code is one of seven toll-free area codes (833, 844, 855,866, 877, and 888) in the North American Numbering Plan. NANP covers 25 regions in 20 countries, including the US and Canada, so the number owner can be located in any of these areas. What’s unique about an 800 area code number is that it levies long-distance call charges or normal call charges on the business owner (toll-free subscribers), not the caller. These toll-free area code numbers are great for nationwide or international businesses aiming to deliver robust customer support, establish customer service lines, or conduct sales and marketing. Such area codes free numbers encourage prospects and customers to contact international or far-away businesses via long-distance, toll-free calling. Your customers can dial 800 area code numbers via... --- ### How to Call Malaysia from Singapore? > Learn to call Malaysia from Singapore – dialing tips for mobile and landline calls. Stay connected effortlessly with our guide. - Published: 2023-09-04 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/call-malaysia-from-singapore - Categories: General, how to call If you’re wondering how to call Malaysia from Singapore, you are probably expanding your Singapore business to Malaysia and want to reach your stakeholders. Right? Well, you’ll get your answers here. Ineffective business communication strains 80% of US employees. Knowing how to call Malaysia from Singapore can eliminate the stress as calls can get through at once, resulting in seamless communication. Eager to know more? Here’s our guide on how to call Malaysia from Singapore (mobile and landline numbers) with the popularly dialed area codes and the best time to call Malaysia. Scroll further to discover the cheapest way to call Malaysia from Singapore! How to Call Malaysia Mobile from Singapore? Do you want to urgently call your Malaysian teammate for a project for your Singapore business? Here are the steps that answer how to call Malaysia from Singapore mobile phone - Step 1: Dial the Singapore exit code International dialing is incomplete without an exit code, as this number indicates your carrier about the international call. The exit code is ‘+’ if you’re dialing via mobile. Step 2: Enter the Malaysia country code Now that you’re calling your Malaysia contact, enter ‘60’, the Malaysian country code or IDD (international direct dialing code), to route your call correctly. Step 3: Enter the mobile code Once you’ve correctly entered the Singapore exit code and Malaysia country code, it’s time to enter the mobile code (1) as you’re calling a Malaysia mobile phone number via mobile. Step 4: Type the complete mobile... --- ### How to Get a Business Phone Number Free? > A business phone number increases the trust and credibility among customers. Now understand how to get a business phone number free. - Published: 2023-09-01 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/how-to-get-a-business-phone-number-free - Categories: General Whether starting a new business or expanding an existing one, the first step is getting a business phone number. A business phone number adds a professional look to your business and helps you draw a line between your professional and personal lives. According to a PwC study, 75% of customers prefer phone calls to communicate over web forms and other mediums. In this blog, we have outlined the different ways to get a free business phone number and the benefits of having one. If you are wondering how to get a business number free, this blog will help you chart your plan. How To Get a Business Phone Number Free? While we have covered the benefits of having free phone number for businesses in the previous section, we have outlined the steps and best practices to get one for your business. If you are wondering how to get a business phone number free, read on. 1. Evaluate your business requirements The first step in getting a business phone number is to evaluate your requirements. You must check the following. Why do you need a business phone number? Is it to handle customer queries and inbound calls? Or to make outbound calls and run marketing campaigns? Who are your customers? Are they located in a specific area? Or spread across the country/ globe? What key features would you need regarding the business phone system? Do you need advanced features like multi-level IVRs, intelligent routing, etc. ? Understanding your requirements will help... --- ### Mastering Call Deflection: Smart Strategies to Enhance Customer Experience > Find out smart strategies to enhance customer experience through call deflection. Boost efficiency and leverage advanced tools for seamless implementation. - Published: 2023-08-31 - Modified: 2025-03-12 - URL: https://callhippo.com/blog/general/call-deflection - Categories: General Customers today have high standards: they want quick ways to resolve their queries and simple ways to communicate. They demand quick self-service options and dislike being placed on hold. Businesses need to raise call center productivity and maximize the resolution rate of incoming calls to combat rising call volumes and service costs. Call deflection can become a key resource for successfully improving the customer experience. Let’s understand call deflection and find out smart strategies to satisfy customers. What Is Call Deflection? Image source Call deflection is a strategy to reduce the volume of work for call center employees by redirecting some incoming service calls to digital support channels. This approach helps contact centers, help desks, and call centers temporarily handle fewer incoming calls by directing callers toward alternate digital or self-service resources. It is usually accomplished by redirecting calls to more affordable digital business communication channels, freeing up customer service agents, and offering a more independent client experience. Now that you have understood the call deflection meaning let’s see how it works. How Does Call Deflection Work? For call deflection to work, customers can choose to move the conversation to a digital chat channel when they call an organization to get information in accordance with the IVR menu. With confirmation, the API immediately starts the transfer and has an exchange with an agent or a chatbot on the specified channel. Call deflection is a technique that, depending on the complexity of the problem and the caller's request, selectively routes inbound... --- ### Nigeria Phone Number Example [With Country Code] > Want to understand Nigeria phone number format to call Nigeria? Find the process of calling Nigeria, the Nigeria phone number example, and the necessary codes. - Published: 2023-08-28 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/nigeria-phone-number-example - Categories: General Does your business require you to frequently get in touch with Nigerian contacts, including clients, stakeholders, and customers? Well, you can learn to call Nigeria's landline and mobile with the help of Nigeria phone number example. 86% of employees blame poor collaboration and ineffective business communication for multiple failures at the workplace. You can avoid this with your Nigerian contacts by learning to call Nigeria and regularly connecting with your Nigerian teammates over calls. We have curated this guide on Nigeria number example, including the steps to call Nigeria to eliminate any doubts about international calling to Nigeria. You’ll find a list of major cities' area codes with the best time to call Nigeria from the USA, Australia, the UK, and India. Toward the end, you’ll find a solution to cut your international calling costs and the steps to get a Nigerian virtual number. Let’s dive in! What Is Nigeria Phone Number Example? Let’s discuss Nigeria phone numbers - telephone numbers and mobile phone numbers examples separately: 1. Nigeria telephone number example The international format of Nigeria's telephone numbers comprises 4 parts: exit code, country code, area code, and contact number. Here’s an example of a Nigeria phone number when calling Asaba, Nigeria: XXX-234-56-XXX XXXX. A basic telephone number with an exit code, Nigeria country code number or Nigeria dialing code, area code, and landline number looks similar to this: Exit code: XXX; for instance, 011 for the US or 00 for the UK Country calling code: 234 Asaba area... --- ### Discover the Top International Call Forwarding Apps for 2024 > Explore the 11 best international call forwarding apps for seamless communication on Android & iPhone. Enhance connectivity, manage calls, and stay accessible. - Published: 2023-08-25 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/general/international-call-forwarding-apps - Categories: call center, General Call center applications are essential communication hubs promoting business and client relationships. The global market for call centers is expected to grow by US$494. 7 billion by 2030 at a CAGR of 5. 8%. Call center and call forwarding apps have integrated into many industries with their global reach and wide range of abilities, making a substantial contribution to customer service, sales, technical support, and market research. Call forwarding apps are essential to modern smartphone users, whether managing business calls on the move or ensuring you never fail to receive calls. With the help of these apps, you can easily transfer incoming calls from one number to another, guaranteeing that you are always reachable. Let’s look at the 11 best call forwarding apps to redefine accessibility, convenience, and seamless communication. Best Call Forwarding Apps for Android & iPhone Effectively managing incoming phone calls can be challenging during peak hours. Call forwarding apps provide an easy option by enabling customers to transfer calls from one number to another. Here are some top call divert apps that can improve your communication, whether you use an Android or an iPhone. 1. CallHippo CallHippo is an international call forwarding app that enables businesses and professionals to maintain constant contact with their customers and coworkers with the in-built call forwarding app. This adaptable program is designed to meet the requirements of both Android and iPhone users, making it a necessary tool for anyone looking for effective call management while on the go. Imagine how convenient... --- ### How To Call Australia From UK? [List of Top Providers] > Learn how to call Australia from UK. Find out the best time to call Australia and list of top 5 virtual phone system providers. - Published: 2023-08-24 - Modified: 2024-06-21 - URL: https://callhippo.com/blog/general/call-australia-from-uk - Categories: General Making a call to Australia from the UK is a straightforward process, but it's more than just a simple dialing task. With almost a million English-born people now living in Australia, the connection between these two nations has never been stronger. Whether you're connecting with family, friends, or business associates, understanding the process is essential. Australia's rich cultural diversity, thriving economy, and beautiful landscapes have attracted many UK residents to its shores. The bond between the UK and Australia is further strengthened by shared history, language, and values. As technology advances, staying in touch with loved ones or conducting business across these vast distances has become easier and more affordable. In this guide, we'll explore the steps you need to take to make a call to Australia from the UK, ensuring that you can maintain those vital connections with ease and confidence. Whether it's a casual chat with a friend or an important business conference call, here's what you need to know. Steps for Calling Australia Mobile from UK Dial the UK Exit Code: Start by dialing the UK's international exit code, which is 00. Enter Australia's Country Code: Next, dial Australia's international access code, +61. Examples of Full Numbers: To call a mobile number in Sydney: 00 61 4XX XXX XXX To call a landline in Melbourne: 00 61 3 XXXX XXXX To call a business number in Brisbane: 00 61 7 1XXX XXXX Dial the Mobile Phone Number: For mobile numbers, follow the country code with the 9-digit... --- ### The Ultimate Guide to Calling Mexico from Canada > Learn how to call Mexico from Canada with easy steps. Discover cost-effective methods, dialing sequences, and tips for seamless international communication. - Published: 2023-08-23 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/call-mexico-from-canada - Categories: General As business connections between Canada and Mexico grow, seamless communication is key. And understanding the best practices for business phone calls is essential for Canadian companies looking to connect with partners, clients, or suppliers in Mexico. However, the cost and complexity of international calling can make it challenging for Canadian businesses to efficiently communicate with contacts in Mexico. Traditional landline providers often charge exorbitant per-minute rates for calls to Mexico phone number. Calling plans advertised as "unlimited" frequently exclude international calls or come with hidden fees. As a result, many Canadian businesses struggle to afford quality phone communication south of the border. But don’t worry. In this post, we’ll explain how to call Mexico from Canada, and that too in the most cost-effective way. Let’s get started. How to Call Mexico from Canada? Here’s how to dial a Mexican number. Dial the international access code: Begin by dialing the international access code for Canada, "011. " Dial Mexico's country code: The country code for Mexico is "52. " Dial this after the international access code. Dial the area code: Enter the specific area code of the city or region you are calling in Mexico. This is typically a two or three-digit number. Dial the local landline number: Finally, dial the local landline number, which is usually an 8-digit number. Example: Let's say you're calling a landline number in Monterrey with the area code "33" and the local number "12345678. " The complete dialing sequence would be 011-52-33-12345678 How to Call... --- ### How To Set Up A Conference Call? [6 Easy Steps] > Learn how to set up a conference call on your Android and iPhone. Check out its benefits and understand its do’s and don’ts. - Published: 2023-08-22 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/how-to-setup-a-conference-call - Categories: call center, General Conference calls are an essential tool that enables seamless communication across distances. Whether it's for business meetings, family gatherings, or collaborative projects, setting up a conference call is a skill that has become increasingly necessary. According to Wainhouse Research, businesses in the U. S. spent 96. 6 billion minutes on conference calls. This reflects the importance of conference calls for growing businesses. In this article, we'll guide you through six easy steps to set up a conference call, delve into the specifics for iPhone users, explore the benefits, and outline the crucial do's and don'ts for a successful call. Whether you're a novice or a seasoned professional, these simple steps will ensure your conference call runs smoothly. Effective Steps for Setting Up a Conference Call Set up successful conference calls with these easy steps. From selecting the right service to preparing a structured agenda, follow the below steps to ensure smooth and productive virtual meetings. Step 1: Choose a Conference Call Service Selecting the ideal conference call service for success. Evaluate factors like participant count, call duration, and features like screen recorder and screen sharing. Platforms like Zoom, Microsoft Teams, and Skype offer diverse options. Compare features, pricing, and reviews for a tailored fit. Prioritize security and privacy compliance for a seamless experience. Step 2: Schedule the Conference Call Schedule your conference call efficiently by setting the date and time, then notify participants with essential details. Simplify with scheduling tools that adjust for various time zones. Include access info, purpose,... --- ### VoIP for PC/Computer : Top 11 Desktop VoIP Phones in 2025 > Explore the top 11 VoIP for PC phones of 2025. Elevate desktop VoIP phone communication with crystal-clear calls and seamless collaboration. - Published: 2023-08-21 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/voip-for-pc - Categories: General Voice over Internet Protocol (VoIP) technology has revolutionized communication in the dynamic digital environment. VoIP for PC has been the go-to option for seamless voice and video chats as businesses search for efficient and economical communication solutions. The global VoIP desktop phone market reached USD 3003. 28 million in 2022. It is expected to grow to USD 4669. 3 million by 2028 with a CAGR of 7. 63%. The era of traditional landlines and expensive long-distance calls is over. VoIP uses the Internet's power to transfer voice data, making it possible to make international calls with excellent sound and high-definition video. The most advanced and user-friendly desktop VoIP phones that can accommodate a range of preferences and demands will be featured on our list. These VoIP for PC solutions are prepared to transform your communication experience seamlessly with modern workspaces and their innovative features that improve collaboration. Let’s take a look. Top 11 VoIP for PC/Computer in 2025 1. CallHippo CallHippo is among the best VoIP software revolutionizing business telephony. This desktop phone, based on VoIP technology, offers a variety of features and advantages that facilitate effective and seamless communication within and outside your organization. Your business interactions will reach new heights with CallHippo's intuitive UI. With this desktop VoIP phone, your company enters a world of transparent audio quality, where discussions flow without interruption or static. With its ability to make video calls, this VoIP software for PC goes beyond just audio communication. This VoIP provider embraces the idea... --- ### How to Call Dubai from USA? > Wondering how to call Dubai from the US? Learn the step-by-step process for calling the UAE and find out how to make affordable international calls. - Published: 2023-08-18 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/call-dubai-from-usa - Categories: General USA businesses trying to expand in Dubai often have to call Dubai from the USA to connect with their stakeholders. You may have to discuss business deals, develop marketing strategies, or resolve customer queries. Whatever the requirements be, if you are one of them, you must know how to call Dubai step by step to experience successful international calls. Also, not knowing how to call Dubai will restrict you from connecting with your Dubai team over calls, leading to miscommunication. And you must avoid this because 42% of leaders believe that miscommunication leads to missed deadlines and extended timelines on employees’ part. We have curated this guide on how to call Dubai local, toll-free, and cell phone numbers for your reference to ensure that your international calls get through in the first go. You’ll also find the best time to call Dubai from the USA and the process to get a Dubai phone number later in the blog. How to Call Dubai from USA? Although calling Dubai from the USA involves multiple codes for the international call to get through, you can do it correctly in one go if you follow the right roadmap. Just make sure to modify your format as per the device you use for calling–landline or cell phone. Also, triple-check all the codes on your dial screen to ensure they are correct. This saves you from draining time trying to connect multiple times and avoids friction in operations due to hindrances in communication. Now let’s connect... --- ### What is Call Transcription? Benefits, Challenges, and Solutions > Learn about Call Transcription, along with its key benefits, and streamline your communication with the top 5 transcription software in 2024. - Published: 2023-08-17 - Modified: 2025-01-29 - URL: https://callhippo.com/blog/general/call-transcription - Categories: General Telephone conversations remain a cornerstone of communication in many industries, facilitating connections with clients, customers, and colleagues. Phone transcription can help businesses enhance performance, strengthen customer service, and minimize liability. Let us understand the concept of a call transcript, along with the top tools that can transcribe phone calls to text for your business. What is Call Transcription? A Call transcription refers to transforming audio recordings into text documents. A transcription service listens to your recorded calls’ audio files and converts them into a written transcript. The transcript documents the full phone conversation in written format, recording who said what and transcribing it word to word. All of the details mentioned during the call are captured, including participant names, dates, times, and what was stated. Call transcript can be performed manually by typing or with speech-to-text software. Professional transcribers listen to calls and type them out manually. For automated solutions, voice recognition software uses artificial intelligence to transform audio into text. How to Transcribe Phone Calls to Text? There are 2 ways in which you can transcribe phone calls to text. Let us understand both techniques: Method 1: Using a Transcript Service Provider The simplest and easiest way is to subscribe to a service like CallHippo, where you will get a business phone solution for all your business calls and messages, which can save you time and automate key operations. CallHippo provides automatic Ai-generated transcriptions of each recorded call within a few seconds of its ending. Method 2: Manual/Traditional Method... --- ### How to Call 1800 Number from Overseas? A Complete Guide > Calling a 1800 number from overseas isn’t always free. Discover the right dialing process, charges involved, and tips to connect successfully. - Published: 2023-08-16 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/how-to-call-an-1800-number-from-overseas - Categories: General 1800 numbers are helpful for both businesses and their customers. For businesses, these numbers increase calls received and improve market share. They also help companies to stand out. For customers, these numbers are a way to save costs on calling businesses. They also make it easy to reach relevant support persons. Despite their popularity, sometimes you can face challenges when using 1800 or similar numbers, especially if you want to call from overseas. You might wonder, “Can I call 1800 number from overseas? " It might seem challenging to call a toll-free number in a different country than the one it is registered in. This blog will tell you how to call an 1800 number from overseas. But before we discuss the method of calling an 1800 number from overseas, let us look at what these numbers are, how they work, and what challenges you might face in calling them internationally. What are 1800 Numbers? 1800 or toll-free numbers are phone numbers of businesses that customers or clients can call for free. These are specific numbers that establishments use to allow a caller to reach them easily. Therefore, these numbers are often customized to the business or are easy to remember. For example, 1-800 PET SHOP or 1800-111-2222. 1800 is one of the most common prefixes for toll-free numbers globally. However, depending on the country of your business, you can also use other prefixes. Some of these prefixes are 1300, 800, 833, 844, 855, 866, 877, or 888. The prefix... --- ### 10 Best VoIP Routers For Your Business > Choosing the best VoIP router matters. Explore the finest models with QoS, security, and advanced features for uninterrupted, high-quality business calls. - Published: 2023-08-15 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/voip-router - Categories: General In an era characterized by rapid technological advancements and seamless global connectivity, Voice over Internet Protocol (VoIP) has emerged as a pivotal innovation, revolutionizing the way we communicate. At the heart of this transformative communication technology lies a critical component known as the VoIP router. In this blog, we will delve deep into the world of VoIP routers, exploring their fundamental concepts, functionalities, and significance in shaping modern telecommunication. Over the course of 2010 to 2018, US businesses adopted over 35 million VoIP lines, culminating in a total of 41. 6 million lines. This highlights the importance of VoIP routers in the current business environment. Traditional telephone systems have long been the cornerstone of communication, relying on circuit-switched networks to transmit voice signals. However, the advent of the internet brought forth a new age of communication that leverages the power of data networks to transmit voice packets digitally. VoIP, commonly known as Internet telephony, enables users to initiate voice calls through the Internet, circumventing conventional telephone lines and their associated expenses. What is a VoIP router? A Voice over Internet Protocol (VoIP) router is a specialized networking device that facilitates the transmission of voice communication and multimedia data over the Internet or other IP-based networks. Diverging from conventional phone systems dependent on dedicated analog or digital lines, VoIP technology transforms voice signals into digital packets, transmitting them across Internet Protocol (IP) networks. A VoIP router plays a crucial role in enabling the seamless integration of voice and data communication, offering... --- ### What Is Cloud Calling and How Does it Work? > Searching for robust cloud calling providers to make high-quality calls at affordable rates? Check out this list of the top 7 cloud-calling system providers! - Published: 2023-08-14 - Modified: 2024-08-26 - URL: https://callhippo.com/blog/general/what-is-cloud-calling - Categories: General As businesses become more fragmented, different teams or customers may not even be in the same country. Yet, some office workers are still stuck with traditional phone systems to receive client calls and perform day-to-day business functions. What are they missing out on by not shifting to cloud calling? Well, to begin with, significant cost savings, advanced features such as call monitoring tools and virtual assistant, and hyper flexibility to work from anywhere. The cloud telephony market is growing at 9. 7% CAGR over the past few years and is expected to cross to be around the value of $57 billion in 2023. This blog delves deeper into the workings, benefits, and drawbacks of using cloud based calling. We also discuss how cloud calling differs from VoIP and leave you with the top 7 cloud calling providers to choose from. What is Cloud Calling? Cloud telephony or cloud calling falls under unified communications as a service (UCaaS) and enables voice communication services through a third-party host. This eliminates the need for traditional enterprise telephone systems like private branch exchange (PBX). Cloud telephony is hosted on the cloud, and your provider remains responsible for maintenance. Its meaning might differ from provider to provider, but the services offered remain the same: making phone calls over the Internet. Cloud communication providers offer standardized telephony platforms on their servers, allowing customers to access them remotely via the Internet on a subscription or on-demand basis. This approach enables organizations to move away from costly, time-consuming,... --- ### How to Get an Asia Phone Number? > Learn how to obtain an Asian phone number. Explore a detailed list of Asian country codes for seamless communication and global connectivity. - Published: 2023-08-11 - Modified: 2025-01-27 - URL: https://callhippo.com/blog/general/how-to-get-an-asia-phone-number - Categories: General Communication knows no boundaries, and having a local Asian phone number can be more than just a convenience—it can open doors to new opportunities. Imagine effortlessly arranging meetings with business partners in Tokyo, catching up with newfound friends in Mumbai, or simply immersing yourself in the enchanting landscapes of Seoul – all through a single, region-specific phone number. The current population of Asia is 4,756,398,073, based on the estimate by the United Nations in 2023. The Asian population is equivalent to 59. 22% of the world population. Imagine the boost in your business if you plan to invest in the Asian market! But navigating the realm of country codes and telecom providers might seem daunting. Fret not! We’re here to help. So, how do you obtain an Asia phone number, and what are the essential country codes you need to know? This comprehensive guide will help you with Asian phone numbers. What Is An Asian Phone Number? An Asian phone number is assigned to a user within the Asian continent. The Asian region encompasses diverse countries with unique dialing codes and numbering systems. These phone numbers are crucial in facilitating communication and connectivity across the continent. The International Telecommunication Union (ITU) standardized numbering pattern is commonly followed by Asian phone numbers, ensuring reliable and effective dialing practices. When making international calls, the local phone number is prefixed with the country code assigned to each Asian nation. For instance, the country code of India is +91, while South Korea has +82.... --- ### 11 Best VoIP Apps for Android in 2025 > Looking for a VoIP app for Android to collaborate with teams and communicate with customers? Find 11 best VoIP mobile apps for Android you can rely upon. - Published: 2023-08-09 - Modified: 2025-03-10 - URL: https://callhippo.com/blog/general/voip-apps-for-android - Categories: General Using a VoIP app for Android can truly enhance your business communication without rolling out big bills. In fact, the typical VoIP system has an average cost of $20-$30/user/month, which is quite cheap compared to traditional phone line charges for long-distance calls. Also, using an Android VoIP app helps you leverage advanced functionality and have fruitful conversations from anywhere, anytime, using your mobile phone (Android devices). However, all of this stands true only when you select the right app based on your business needs, size, and frequency of VoIP calls (voice calls or video calls). For that, we've curated this buyer’s guide on the best VoIP apps for Android, including its features, advantages, and disadvantages (based on VoIP reviews) and pricing. Not just that, in this guide, you’ll also find the VoIP app’s benefits and a list of major features and factors to consider when choosing an app. Find some tips to optimize your app’s performance towards the end. Let’s get going! Key Features to Consider in VoIP Android Apps Different apps for Android have different and more advanced features, but not all will be useful for your business size and type. Here are the major features to consider in your next VoIP Android app: Automatic call distribution and call routing to route your VoIP calls to agents based on predefined criteria–availability and expertise. Call whispering to listen to live customer query phone calls and suggest immediate solutions to agents. Call monitoring to track agents’ performance during active phone calls... --- ### Call Center Scheduling: Meaning, Tips, and Software Solutions > Learn everything about call center scheduling in this detailed guide. Explore the top call center scheduling software, along with tips to find the best one. - Published: 2023-08-08 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/call-center-scheduling - Categories: General No one can deny that customer service has become one of the most critical factors of business success in the last few years. In fact, a study by HubSpot found that 50% of customers will switch to a competitor after just one bad customer service experience. Among the many factors that businesses can work on to improve customer experience is optimizing call center scheduling. In this blog, we will discuss the top 5 tips to optimize call center scheduling and explore the technical and non-technical aspects of the 7 best call center scheduling software. But first, let’s start with the basics: What is call center scheduling? What Is Call Center Scheduling? Call center scheduling refers to the strategic allocation of resources, including agents and technology, to handle incoming calls effectively. It involves creating schedules that balance the workload, agent availability, and customer demand to ensure optimal service levels. In this entire process, call center scheduling software and tools play a crucial role, automating tasks like forecasting call volume, assigning agents to shifts, and adjusting schedules in real time. These tools are equipped with various features such as forecasting algorithms, agent performance tracking, and integration with other systems to streamline operations. Overall, call center scheduling is essential for maximizing productivity, minimizing wait times, and delivering exceptional customer service in a cost-effective manner. 5 Best Tips to Optimize Call Center Scheduling The following are five essential tips for optimizing call center scheduling, ranging from automation, agent well-being, real-time monitoring, and collaboration. Let’s... --- ### Simless Phone Number: How to Call Without a SIM Card? > Learn how to make calls without a SIM card. Read about the benefits of SIMless phone numbers. Also, find the top 5 SIM-less number providers. - Published: 2023-08-07 - Modified: 2025-05-27 - URL: https://callhippo.com/blog/general/how-to-call-without-sim-card - Categories: General The way in which businesses engage with their customers or target their prospects has undergone significant evolution in recent years– with customers taking center stage. For instance, SIM-based communication has been replaced by SIM-less phone numbers or virtual numbers. SIM-less numbers- powered by VoIP technology, are not only convenient for businesses with limited physical presence but also serve as cost-effective and highly reliable communication tools for businesses of all sizes. In this article, we will explore what a phone number without a SIM card is, how to get one for free, how to call without a SIM card, and other aspects related to SIM-less numbers. Let’s get started! What is a Phone Number Without a SIM Card? A phone number without a SIM card is often referred to as a virtual phone number. It operates through the internet and can be used to make and receive calls, send texts, and even conduct video conferences. The key advantage of a SIM-less phone number lies in its flexibility – you can access it on various devices without being tied down to a physical card. This is particularly beneficial for travelers, business professionals, and anyone looking for a cost-effective alternative to traditional SIM-based communication. How to get a phone number without a SIM card? Getting a phone number without a SIM card is easier than you might think. Thanks to virtual service providers such as CallHippo, you can enjoy the benefits of a phone number without the need for a physical card. These... --- ### What is Human Resource Planning (HRP)?: Process, Benefits, and Examples > Human resources planning helps businesses forecast human capital demand and work out strategies for optimal allocation of resources, hiring, and training. - Published: 2023-08-05 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/general/human-resource-planning - Categories: General “To win in the marketplace, you must first win in the workplace,” says Doug Conant, CEO of Campbell's Soup. Human resources is undoubtedly the most important asset of an organization. How well you capitalize on their strengths and abilities determines an organization’s success. Businesses use human resource planning to achieve optimal utilization and allocation of workforce. Effective human resource planning helps businesses estimate the number of employees required at any point in time and make staffing decisions accordingly. In this blog, we have outlined the importance, benefits, and steps in human resource planning. Read the blog to explore how you can leverage the process and drive your business goals. What Is Human Resource Planning (HRP)? Human Resource Planning is the process of identifying the human resource requirements of a business and working out ways to hire them. It helps achieve a perfect balance in allocating human resources and helps mitigate manpower shortages or surpluses. In other words, human resource planning helps businesses estimate future manpower requirements and determine how to allocate the available resources to achieve their goals. It translates an organization’s goal into estimates with the number of employees and level of skills. A well-thought-out human resource planning process helps ensure that the organization's staff members are utilized to their fullest potential on the one hand, and there is no shortage on the other. So it serves as a blueprint to manage the present state of the workforce and plan future requirements. Human resource planning helps make important staffing... --- ### How To Get a Temporary Phone Number? Top 7 Providers > Get a temporary phone number in the US for privacy. Ideal for online ads, OTP verification, and more. Discover top providers and secure your number now! - Published: 2023-08-04 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/get-a-temporary-phone-number - Categories: General Temporary phone numbers are ideal for those who wish to maintain their privacy, protect their primary phone number, or have a burner phone as a disposable option for a short period of time. A temp phone number can be a game changer if you're a business professional, frequent traveler, or simply someone who values your privacy. According to research, about 47% of organizations possess security mechanisms capable of detecting accounts registered with these temporary numbers. This blog will go over how to get a temporary or second phone number in greater detail. We'll go over various strategies, benefits, and use cases to provide you with all the information you need to make an informed decision. Whether you're a business professional, a frequent traveler, or value your privacy, we have a variety of options for you to stay connected without making long-term commitments. Let’s dig deep! What Is a Temporary Phone Number? A temporary phone number is a virtual phone number that is usable temporarily. Also known as a disposable phone number, It acts as a temporary partner, hiding your personal phone number from inquisitive online eyes. When you join or sign up for a new phone app, game, or website, this magical number emerges, concealing your genuine digits from potential misuse and spam. Consider the following scenario: You want to play a new online game, but they demand your real phone number first. Instead of providing strangers your real number as your primary contact information, you promote the temporary number... --- ### What Is IP Telephony and How Does It Benefit Businesses? > IP telephony refers to telephone communications over IP networks, such as the Internet. Find out how IP telephony works and how it differs from VoIP. - Published: 2023-08-03 - Modified: 2024-12-02 - URL: https://callhippo.com/blog/general/ip-telephony - Categories: General Communication is essential in this technology-driven world, where businesses and individuals alike seek efficient and cost-effective ways to stay connected. One revolutionary technology that has transformed the way we communicate is IP telephony. It has empowered remote teams to work on collaborative projects as well as allowed businesses to connect with international audiences. Let us understand what an IP phone is and how it functions. Also, we will explore features, benefits, and challenges, as well as why it is a preferred choice for many. What Is IP Telephony? IP telephony (Internet Protocol telephony) refers to technologies that use various kinds of protocols to exchange voice, fax, and other types of information, which are often transmitted over the Public Switched Telephone Network (PSTN). The call is transmitted in the form of packets through a Local Area Network (LAN) or the Internet, eliminating PSTN tolls. Image source IP telephone system converts voice calls, faxes, and other information into digital signals. These digital signals are transmitted as data packets over IP networks, such as the Internet, via IP packet-switched connections. IP Telephony vs VoIP IP and VoIP telephone systems are commonly used interchangeably. However, there are some differences between them. Voice over Internet Protocol (VoIP) refers to IP-based voice functionality such as voice calls and voicemail. It can be used to make and receive voice and video calls, instant messaging, and to exchange other kinds of data. Let’s learn how it differs from IP telephony. Both technologies have substantially revolutionized communication, providing cost... --- ### Germany Phone Number Example [With Calling Codes & Area Codes] > Learn how to call Germany efficiently and Germany phone number formats. Find phone numbers, dialing codes, and cost-effective options for international calls. Discover free calling methods. - Published: 2023-08-02 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/germany-phone-number-example - Categories: General Effective communication across borders is essential, and one country that holds significant importance in both business and personal spheres is Germany. Whether you are reaching out to friends, or family, or conducting international business, understanding the proper methods for calling Germany is crucial. In fact, there were 112. 9 million mobile connections in Germany in the year 2021, so it’s important to build a local presence with a German phone number. In this guide, we will provide you with comprehensive information on how to call German mobile phone numbers and landline number from different parts of the world, ensuring seamless and efficient connections with this dynamic European nation. How to Call Germany Using Your Phone? There are different ways to call Germany, one of the most effective being calling through a phone. To call Germany using your phone, follow these steps: Exit Code: If you are calling from a different country, you need to dial your country's exit code first. For example, in the United States, the exit code is 011, while in most European countries, it is 00. Country Code: Germany's country code is +49. Make sure you have the correct country code before dialing. Dial the Number: After dialing the exit code, add Germany's country code (+49) and then dial the local German phone number you want to reach. Remember to remove any leading zero from the local number. The complete sequence for calling Germany from different countries would be as follows: From the United States or Canada:... --- ### The A to Z of Indian Phone Number Format > Want to understand Indian phone number format? Find the process of calling India, the Indian phone number example, and the necessary codes. - Published: 2023-07-31 - Modified: 2025-05-23 - URL: https://callhippo.com/blog/general/indian-phone-number-format - Categories: General Knowing the Indian phone number format is essential to collaborate with your new Indian team or discuss business with Indian prospects. Not just that, learning about the correct Indian phone number format will also help you efficiently connect with customers and provide better support. This is needed, especially when 77% of customers believe amazing customer service is pivotal to brand loyalty and sales. In this article, we enlist multiple reasons why understanding the Indian phone number format is important for your business with India. We will also walk you through the step-by-step process of how to write a phone number with country code (Indian landline number and mobile phone number) with Indian phone number examples and important area codes. Let’s get scrolling! Mastering the Indian Phone Number Format: Why it Matters Every country has a unique numbering system, and India is no different. Understanding the Indian phone number format is essential for businesses expanding to India and having a customer base, clients, or team. Only then, you can dial India in minutes with confidence. Here are some other reasons why understanding the Indian phone number format is essential - 1. Correct routing of the call If you’re trying to dial India, dialing the right codes to make your call go through at once is mandatory. Country code: Entering the right country code or international prefix ensures you reach the right country (India). Understanding these matters as a wrong country code would route your call to a different country or might... --- ### How to Call China from US? > Learn how to call China from US to expand your customer base. Know the step-by-step process to dial China from the US and start making calls. - Published: 2023-07-28 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/call-china-from-us - Categories: General Housing more than 1. 4 billion people, China has become the second-largest economy in the world after the USA. Whether you have a customer base in China or expanding your markets, you must know how to call China from USA. In this blog, we have curated ways to call China from the USA using local, toll-free, and mobile numbers. If you are exploring ways to make an international call to China from the USA, this blog has all the details you may need. How To Call China From US? With deeper internet penetration and digital technologies, international calling has become easier and more affordable than ever. There are several ways to call China from the USA, and using a VoIP phone system is the most economical and reliable. The best thing about the VoIP phone system is to approach your customer through a virtual number, like a local, toll-free, or mobile number. In this section, we have covered each of them in detail. 1. How to call China's local number from the US? You should follow the steps to call a China local number from the US. Step 1: Dial the US exit code, "011". Step 2: Dial China country code, "86" Step 3: Dial the specific area code in China you want to reach Step 4: Enter the local number The last step is to enter the local number of China, which is 8 digits. So, the entire format is US exit code - 011 China country code -... --- ### Phone Number Masking: A Comprehensive Guide For Beginners > Learn everything about phone number masking, a technique that strengthens privacy by using proxy phone numbers during calls to conceal the actual phone numbers - Published: 2023-07-26 - Modified: 2024-10-17 - URL: https://callhippo.com/blog/general/phone-number-masking - Categories: General Have you ever wondered how businesses manage to keep their phone numbers private while still providing excellent customer service? The answer lies in a technique called phone number masking. It's a powerful tool that allows businesses to protect their sensitive information and improve their customer interactions. In fact, the number masking software market will reach $1. 3 billion by 2025, growing at a CAGR of 14. 6% from 2020 to 2025. This comprehensive guide will walk you through everything you need to know about phone number masking, from its definition to its benefits and setup process. What Is Phone Number Masking? Phone number masking is a technology that ensures the privacy of both callers and recipients by replacing actual phone numbers with temporary or virtual phone numbers. When someone voice calls or texts using a masked phone number, the real phone number remains hidden, ensuring secure communication. This method is used across various industries to protect privacy, control communications, and provide seamless services. How Do Masking Phone Numbers Work? Masking cell phone numbers is a privacy-enhancing technique that conceals the actual cell phone numbers of individuals during call activities, ensuring confidentiality and safeguarding personal contact details. Phone number masking works through a combination of virtual phone numbers and call routing technology. Here's a step-by-step breakdown of how the process unfolds: Stage 1: User Dials a Masked Number When a caller dials a masked number, they initiate the communication without revealing their actual phone number. This number serves as an intermediary,... --- ### What Is A Hosted Contact Center? Benefits, Differences & Consideration Factors  > A hosted contact center works on cloud technology and streamlines communication for businesses. Learn more about hosted centers and their key benefits. - Published: 2023-07-25 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/hosted-contact-center - Categories: callcenter In the past, call centers called for significant investments in technology, software, and extensive maintenance, restricting agents to physical offices. Today, hosted contact centers address these concerns by offering vital omnichannel assistance over the cloud on a subscription basis. Hosted contact center solutions have lately gained popularity due to their lower cost and easier setup than traditional on-premises systems. We will describe how a hosted contact center works, discuss the difference between a hosted contact center and a call center and an on-premise contact center, and offer recommendations on how to choose the best-hosted contact center solution. What Is A Hosted Contact Center? A hosted call center, also known as a cloud-based contact center, relies on technology situated outside your company's premises to manage inbound and outbound calls. A third-party vendor provides this infrastructure, either on their premises, in a data center, or the cloud. https://callhippo. com/blog/wp-content/uploads/2024/06/Hosted-Contact-Center. jpg Users need to connect to the remote server via a network to administer the contact center. In recent years, this approach has gained popularity among startups and organizations looking to modernize their outdated hardware. How Does Hosted Contact Center Work? A hosted contact center relies on a third-party service provider to maintain your customer communication infrastructure. Rather than purchasing and maintaining your equipment and software, you rent access to the provider's secure data center or cloud platform. The key components of a hosted service include: 1. Agents Agents make calls using softphones on their computers rather than traditional desk phones. They can... --- ### How to get free US number for WhatsApp in Nigeria? > Do you want a free US number for WhatsApp in Nigeria? Discover how to get a free american number for whatsapp in Nigeria in simple steps. - Published: 2023-07-24 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/how-to-get-free-us-number-for-whatsapp-in-nigeria - Categories: General, voip Are you wondering how to get free us number for WhatsApp in Nigeria to connect with new clients and customers? That sounds overwhelming, but allow us to cater to all of it individually. Hear us out, 64% of WhatsApp users believe it promotes a personal connection with businesses, enhancing customer loyalty and boosting sales. That’s another reason why getting a WhatsApp virtual number for your business becomes a non-negotiable. In this guide, we have curated a roadmap about how to get a free USA phone number for WhatsApp in Nigeria on CallHippo, Google Voice, and TextNow. You will also discover how to get your new WhatsApp account running with each of them. If this is what you’ve been looking for all this while, scroll ahead! Get a Free US Number for WhatsApp in Nigeria Wish to have a free US number for your WhatsApp in Nigeria? You can get it using CallHippo, Google Voice, or TextNow. Getting a US number with Google Voice or TextNow is challenging as it requires you to rely on a VPN. The better option is getting it from a trusted virtual phone number provider like CallHippo. No hassle of a VPN and quick setup with advanced features. Let’s dive into the details right away so you can make an information-backed decision. 1. Get US number for WhatsApp on CallHippo CallHippo is an excellent and leading virtual phone number provider that aims to connect businesses worldwide regardless of your location. From sending texts and making calls... --- ### How to Call Nigeria from USA? | 3 Methods Explained > Wondering how to call Nigeria from USA and which best time to call? Learn 3 ways to dial Nigeria & the cheapest way to call Nigeria from USA - Published: 2023-07-21 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/call-nigeria-from-usa - Categories: General, how to call Have you recently expanded to Nigeria and have new Nigerian customers and clients to cater to? If yes, then you must know how to call Nigeria from USA to address their needs efficiently over calls. Ensuring friction-free customer calls is the most efficient way to enhance customer experience. After all, 96% of customers believe a positive CX boosts trust, leading to higher sales and revenue. We have created this actionable guide to expand your knowledge about calling Nigeria from the USA. We’ve included steps to place international calls to Nigeria via landline or cell phone, a way to place free voice or video calls, and the cheapest way to call Nigeria from the USA. Find the best time to call Nigeria from the USA towards the end of this guide. Let’s dive in! How to Call Nigeria from USA? Calling Nigeria from the USA is possible in 3 different ways. One is with landline/cell phone (high rates), the next is with voice or video chat apps (connectivity issues), and the last is via VoIP (most cost-effective). Let’s dive into all three of them one by one: 1. Calling Nigeria from USA using your cell phone or landline Here’s the roadmap to call Nigeria from the USA successfully via your cell phone or landline - Step 1: Enter the exit code The first step to placing an international call is to enter the exit code or international access number. Doing this indicates to your carrier that it’s an international call. To... --- ### How To Call Sweden From The US? [A Detailed Guide] > Learn how to call Sweden from the USA. Discover the best time to call, phone codes, and top virtual phone system providers. Simplify your communication! - Published: 2023-07-20 - Modified: 2024-06-12 - URL: https://callhippo.com/blog/general/call-sweden-from-us - Categories: General If you find yourself wanting to call Sweden from the US, you may have a few questions. Let us be your guide and help you learn how to call Sweden from the US and embrace the ease of virtual phone systems. With the booming economy and an estimated increase of 0. 2 million smartphone users in Sweden between 2023 and 2038, you need to be aware of how to call Sweden from the US. We'll show you step-by-step how to call from your US cell phone, reveal the perfect call times, and introduce you to popular Sweden area codes. But wait, there's more! Discover the fantastic benefits of using virtual phone systems for international calling, making communication a breeze. Make way for seamless connections and start dialing with confidence! How To Call Sweden From A US Cell Phone? Making a direct call to Sweden from the United States requires following the international dialing process outlined below and knowledge of the Swedish country code. Here are some key steps to call Sweden from the US: Step 1: Enter the exit code To call Sweden from US cell phone, enter the US exit code, which is “011,” with ‘+’ symbol on your dial screen. This code signals the network that this call is being routed internationally. Step 2: Dial the country code After entering the exit code, remember to dial the specific ISD code for Sweden, which is '46', in order to reach the desired international country. Step 3: Dial the area... --- ### Mexico Phone Number Format & Calling Code Guide > Learn the correct Mexico phone number format with examples. Understand country code +52, area codes, and how to dial mobile and landline numbers. - Published: 2023-07-19 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/mexico-phone-number-format - Categories: General Mobile phones have become an essential part of our daily lives. Whether it's for making calls, sending messages, or accessing the internet, having a mobile number is crucial for staying connected. If you're in Mexico or planning to visit, it's important to understand the mobile number format used in the country to ensure seamless communication. This comprehensive guide aims to provide you with a clear understanding of Mexico phone number formats and major Mexico area codes, helping you navigate the intricacies of dialing and contacting individuals within the country. From the Mexico country code to the local number breakdown, we'll explore the components that make up a Mexican mobile number and provide practical Mexico phone number examples for major cities. How to Call Mexico? Calling Mexico can be done via different ways; mobile number and landline. Below is a step-by-step process of calling Mexico from landline and mobile numbers. 1. Calling Mexico Landline Number To call a landline number in Mexico, you can follow these steps: Step 1 - Dial the international access code Start with the Mexico dialing code, the international access code of the country you are calling from. For example, if you are calling from the United States, the international access code is "011. " Step 2 - Dial the Mexico country code After the international access code, dial the Mexico country code for Mexico, which is "52. " Step 3 - Dial the area code Mexico has various area codes depending on the region you are... --- ### How To Call New Zealand From Australia? [Step-By-Step Guide] > Learn how to call New Zealand from Australia. Discover the best time to call, phone codes, and top virtual phone system providers. - Published: 2023-07-18 - Modified: 2025-01-02 - URL: https://callhippo.com/blog/general/call-new-zealand-from-australia - Categories: General If you find yourself needing to make a call to New Zealand from Australia, you may have a few questions about the process. The good news is that it's relatively simple to dial New Zealand from Australia, and there are even virtual phone systems available that can simplify the calling process. Did you know? In 2021, mobile phones in New Zealand recorded 10. 5 billion voice call minutes, showing a significant increase since 2015. In this article, we will provide you with all the information you need to successfully make a call from Australia to New Zealand, including rules for calling New Zealand mobile numbers, the best time to dial, popular phone codes, and the use of New Zealand virtual phone systems. Additionally, we will highlight the top five virtual phone system providers for calling New Zealand. So let’s get started! How To Call A New Zealand Mobile Number From Australia? To call a New Zealand mobile number from Australia, you need to follow a specific dialing pattern. Let us throw some light on the method to call a New Zealand mobile phone number from Australia. Step 1: Enter the exit code The very first step for calling New Zealand to Australia is to enter the Australia exit code or international access number for Australia, which in this case is “0011”. Step 2: Dial the country code To call New Zealand from Australia you need to enter New Zealand’s country code i. e. “64”. Step 3: Dial the area code... --- ### Google Voice Not Working: 9 Common Issues With Google Voice > Find the 9 common issues, why google voice not working and learn how to overcome them. Try CallHippo to efficiently manage communication. - Published: 2023-07-14 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/general/google-voice-not-working - Categories: General, voip Google Voice is a popular communication service that provides users with a free phone number, voicemail, and various other communication and collaboration features. These features allow users to make calls, send text messages, and manage their communication efficiently. However, like any other business communication technology, Google Voice is not immune to glitches and issues. In this blog post, we will explore nine most common issues with Google Voice as well as provide solutions to help you resolve them. 9 Most Common Issues with Google Voice Here are nine common issues with Google Voice that you may encounter. Also, find their respective solutions, which will help you address these issues. Issue 1: Google Voice not sending messages One of the most frustrating issues users encounter is when Google Voice fails to send messages. If you are also experiencing this problem and finding it difficult to send messages through Google Voice– here are tips to address this issue: Check your internet connection: First of all, ensure that you have a stable internet connection to send messages through Google Voice. Clear cache and data: Go to the Settings menu on your device, select Apps or Applications. Next, locate Google Voice, and clear its cache and data. Reinstall the app: Uninstall Google Voice from your device and reinstall it from the Google Play Store (for Android) or the App Store (for iOS). Issue 2: Google Voice app not ringing Another common issue with Google Voice is– the app fails to ring when you receive... --- ### Australian Phone Number Example [With Country Code] > Learn the Australian phone number format with real examples. Discover country code +61, area codes, and how to dial Australian numbers from abroad. - Published: 2023-07-12 - Modified: 2025-06-04 - URL: https://callhippo.com/blog/general/australian-phone-number-format - Categories: General Seeking the international format of an Australian phone number for calling Australia but are confused due to its multiple elements? Well, the Australian phone number example can eliminate all the doubts. Dialing the international format of Australian numbers can seem overwhelming, but all you need is the right exit, country, and area codes to make successful international calls. Also, do you know 57% of C-level buyers prefer phone over any other means of contact? Yes, that’s another reason you must understand the international format of Australian numbers. It helps you reach out to your Australian clients efficiently and confidently. We have curated this guide to elaborate on everything about calling Australia virtual phone numbers. We have included a simple process to call Australian landline and mobile numbers, major area codes, Australian phone number examples, and the best time to call Australia. We have also revealed the best way to get an Australian phone number and lower your calling costs instantly. How to Call Australia? International calls often don’t get through as most people are unaware of the right steps, the international call prefix, or the correct phone number of the client/customer they want to reach. Remember, international calling is easy only when the right procedure is followed. How To Call Australian Landline Number Here is a step-by-step process to write telephone numbers on your dial pad when making international calls to Australian landline numbers with a telephone number: Step 1: Enter the international access code International access or exit code... --- ### 10 Best Enterprise CRM Software in 2025 > Enterprise CRM software can increase productivity, increase automation and save time. Learn about the best CRM solutions in 2025 for your organization. - Published: 2023-07-11 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/enterprise-crm-software - Categories: General Enterprise CRM is a set of integrated, data-driven software solutions that improve an enterprise`s customer interaction. In 2023, the market of CRM software is expected to reach $7. 9B in revenue, with almost half (49%) of sales teams integrating it with customer service tools. CRM software provides many benefits that include better sales and marketing processes and increased customer loyalty and retention. There are a host of enterprise CRM systems that are well-suited for all kinds of business organizations. Investing in the best enterprise CRM software can provide your business with a competitive advantage and increase bottom-line results. In this detailed blog, we have considered the best 15 CRM systems to implement in the enterprise. So let’s dive in. You May Also Read : CRM Software: What it is, Types and Benefits 10 Top Enterprise CRM Systems In 2023 CRM software allows enterprises to gather and store customer information in a centralized database. This enables easy access to customer data such as contact details, purchase history, interactions, preferences, and support tickets. A comprehensive view of customer information helps in understanding customer needs, preferences, and behavior, leading to better customer service and personalized interactions. Now let`s discuss the 15 best enterprise CRM software in 2023. 1. Microsoft Dynamics 365 CRM Microsoft Dynamics 365 CRM is a set of intelligent applications divided into several areas. This CRM enables the use of analytical information when making decisions and allows you to combine sales with marketing itself, which provides more efficient company management. Microsoft... --- ### 5 Minutes Guide to New Zealand Phone Number Format > Learn the correct New Zealand phone number format in just 5 minutes! Follow our guide & never get confused with NZ phone number format again - Published: 2023-07-10 - Modified: 2025-05-23 - URL: https://callhippo.com/blog/general/new-zealand-phone-number-format - Categories: General If you’re considering starting a business in New Zealand, then you’re off to the right path. With its strong purchase power parity, thriving economy, and booming tourism industry, New Zealand provides a fertile ground for entrepreneurial ventures. It was voted 1st out of 189 economies for ease of doing business. The country's stable economic environment, coupled with its strategic location in the Asia-Pacific region, offers tremendous opportunities for business growth and expansion. However, as you embark on your entrepreneurial journey, one crucial aspect you need to consider is establishing effective communication channels with your potential customers in New Zealand. Building solid connections and maintaining professional relationships rely heavily on reliable and efficient communication. In this guide, we'll explore the New Zealand phone number format, equipping you with the knowledge to connect seamlessly with your target market. So, let's dive into the world of New Zealand phone numbers and ensure that your business communication is smooth and successful. What Is the New Zealand Phone Number Format? The New Zealand phone number format comprises several components that work together to establish a complete phone number. Here's a breakdown of the NZ phone number format: Country Code: The New Zealand country code is +64. It is used when making international calls to New Zealand. Area Code: Following the country code, New Zealand has a variety of area codes that correspond to different regions within the country. Area codes are typically two digits long and help identify the specific geographic location of the phone... --- ### France Phone Number Examples: Area and Country Code > Understand the France phone number format with real examples. Learn the correct country and area codes to make seamless local and international calls. - Published: 2023-07-07 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/general/france-phone-number-exapmle - Categories: General Western Europe's France is known for its beautiful scenery, historic sites, and mouthwatering cuisine. The proper calling code is essential for making contacts inside the nation's boundaries as it is a well-known tourist destination and a center for international business. When dialing from one country to another, the calling code is used to place the call. With the growing popularity of the global mobile virtual network operator market, connecting to international businesses has become easy. It is projected to grow to USD 149. 13 billion by 2030, with a CAGR of 8. 5%. Knowing the France phone number format and phone codes is important to boost your business in France. And we’re here to help you with that! How Do I Call France? Understanding the procedures in detail before placing an international call to France. Having the appropriate information available is essential whether you need to contact a business associate or a loved one or make vacation arrangements like touring Normandy beaches A country code must be dialed before a local phone number in every country. Without them, phone numbers would have been too long for people to remember for everyone on earth to have a distinct one. The country code for France is 33, assigned by the International Telecommunication Union. Calling France From A Landline You can stay in touch with friends, family, or business partners worldwide by making simple international calls to France. Here is a step-by-step process to guide you in making your call efficiently and conveniently,... --- ### 14 Best Call Center Phone Systems in 2025 > Evaluate top call center phone systems and their pros and cons. Learn how to choose the right phone system for call centers to enhance customer experience. - Published: 2023-07-05 - Modified: 2025-03-25 - URL: https://callhippo.com/blog/general/call-center-phone-systems - Categories: General Call center phone systems enable businesses to handle high call volumes efficiently and offer great experiences. These systems integrate advanced features like call routing, interactive voice response (IVR), and analytics to streamline communication. With 76% of consumers preferring phone calls for customer support, a reliable call center system is crucial for meeting customer expectations and maintaining satisfaction. Choosing the right system can significantly impact productivity, call quality, and overall customer experience. In this blog, I will explore the top call center phone systems and discuss their features and benefits for businesses of all sizes so you can make an informed decision. Top 14 Call Center Phone Systems to Consider I have handpicked these top call center phone systems based on their overall performance, user reviews, market presence, and range of features. Each business has unique needs, so I recommend you thoroughly evaluate the solutions before implementation. 1. CallHippo CallHippo is the best call center software provider known for offering advanced call management features like call recording, call analytics, custom greetings, call queuing, intelligent routing, IVR systems, etc. CallHippo is easy to set up and install, and its interface is very intuitive. CallHippo also offers free local and toll-free phone numbers across 50+ geographical locations. It offers call analytics and extensive reporting so businesses can use the data to enhance performance. CallHippo is deployed by reputed businesses like Amazon, TechMahindra, Spotify, etc. Key Features IVR system Automatic call distribution Auto dialer Call monitoring Skill-based routing AI global connect Manage agent availability... --- ### 833 Area Code Guide: Toll-Free, Scams, and How to Get One > Discover the significance of the 833 area code and its toll-free benefits. Learn how to dial the 833 area code seamlessly from your location with easy steps. - Published: 2023-07-04 - Modified: 2024-12-09 - URL: https://callhippo.com/blog/general/833-area-code - Categories: General If you're interested in learning about the 833 area code, you've come to the right source! The 833 area code is a fairly recent inclusion in North American numbering plans and has gained significant popularity since its establishment in 2017. A report by the Federal Communications Commission (FCC) stated that the number of active toll-free numbers with the 833 area code surpassed one million in 2022, showcasing its widespread usage and acceptance among businesses across various industries. In this article, we will provide a comprehensive overview of 833 area codes, including their definition, the reasons behind their popularity, and practical tips on utilizing them effectively. What Is Area Code 833? Area code 833 is a North American Numbering Plan (NANP) toll-free area code. To accommodate the increased demand for toll-free numbers, it was launched in 2017 as an extra toll-free code. Calls to numbers with the 833 area code, like those with the 800, 888, and 877 area codes, are free for callers. Area code 833 is not associated with any particular geographic location or region. It can be used everywhere in the United States, Canada, and other NANP-member countries. This implies that businesses and organizations can obtain an 833 area code number and have a national presence, allowing clients from all around the country to contact them for free. With the launch of the 833 area code, businesses and individuals now have more alternatives for acquiring toll-free numbers and ensuring convenient communication with their clients. It has grown in... --- ### 3 Simple Methods to Call France from Canada > To call France from Canada, dial the exit code of Canada (011) and the ISD code of France (33), followed by the area code and the phone number - Published: 2023-07-03 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/call-france-from-canada - Categories: General Making international calls have always remained a complicated affair. But with the evolution of VoIP ((Voice over Internet Protocol) and cloud-based phone systems, international calling has become easier than ever before. In this blog, we have outlined the methods available for you to call France from Canada, along with other factors like the timing difference you must consider, the dialing format, etc. So if you are exploring ways to make a call to France from Canada, then this blog is just for you. Let's Start From Basic When you are exploring ways to call France from Canada, you must first understand the number format and dialing sequence. Phone number format Phone numbers in France carry 10 digits, and they usually start with a ‘0’. The 10 digits are usually read as a series of five double-digit numbers. So, the phone number format followed in France is “0A AA AA AA AA”. If the first two digits of a phone number in France are anywhere between 01 and 05, then it indicates a regional code in France. And in case the number starts with 06 or 07, it indicates a mobile number. Numbers that start with 08 are identified as customer care numbers, and those that start with 09 are VoIP phone numbers. A VoIP number is treated as a local number. Based on the first two digits of a French phone number, they can be categorized as follows. First two digits Type of phone number 01 Ile-de-France 02 Northwest France... --- ### How to Use Google Voice in Canada: Limitations and How CallHippo Can Help > Discover the limitations of using Google Voice in Canada and learn about the best alternatives available. Make free calls and texts with ease - Published: 2023-06-30 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/general/how-to-use-google-voice-in-canada - Categories: General, voip Relying on Google Voice in Canada to engage in business communication with customers, prospects, or teams at a fixed price is a wise choice. But there’s a catch—using Google Voice in Canada is challenging due to its unavailability. Also, Canada’s phone plans are expensive, and because phone calls are an indispensable part of businesses, business owners pay high phone bills. In fact, Canadian wireless prices are the highest in the world. So, we have curated this actionable guide to help you understand Google Voice’s cost breakdown and step-by-step process of how to use it. We have also included the steps to get a Google Voice number and the limitations that Google Voice has. Towards the end of this guide, we have revealed a solution to help you overcome Google Voice's limitations and let you have seamless business conversations at a modest price. Let’s get started! Does Google Voice Work in Canada? Yes, Google Voice works in Canada. However, it’s not available to use separately. Only G Suite/ Google Workspace customers in Canada can access it by signing up and investing in an additional Google Voice license as a part of their G Suite package. If you have a Google Workspace account, you can easily sign up for Google Voice and assign your employees (Google Voice users) a Canadian number (+1 country code). How Much Does Google Voice Cost? You can only use Google Voice with a Google Workspace subscription in Canada. Wondering how much would Google Voice cost as a... --- ### VoIP vs. Landline: Differences, Pros & Cons, And More > Learn the key differences between VoIP and Landline phone systems. Explore the advantages, disadvantages, and key factors for choosing the best VoIP. - Published: 2023-06-29 - Modified: 2025-02-19 - URL: https://callhippo.com/blog/general/voip-vs-landline - Categories: General, voip Business communication has evolved significantly over the last few decades with the introduction of new technologies, including VoIP or Voice over Internet Protocols. According to Statista, around 31% of businesses currently use VoIP, and the number is rising. However, confusion persists among many businesses when it comes to VoIP vs. Landline phone systems. This blog-cum-guide is specially designed for all such businesses. In this guide, we will discuss key aspects around this topic, ranging from differences between VoIP and landline to VoIP vs. landline: Pros and Cons, and much more. Let’s get started. What is VoIP? VoIP, or Voice over Internet Protocol, is a technology that allows you to make phone calls over the Internet instead of traditional phone lines. Unlike landline phone systems, which use physical wires, VoIP converts your voice into data packets and transmits them over the Internet. This means you can make calls using your computer, smartphone, or a special VoIP phone. Image source VoIP offers flexibility, cost savings, and advanced features like video conferencing and call forwarding. However, it relies on a stable internet connection, which may affect call quality. Landlines, on the other hand, have reliable connections but lack the versatility and cost-effectiveness of VoIP. What is a Landline Phone? In simple terms, a landline phone is a traditional telephone that connects through physical wires installed by a telephone company. Unlike mobile phones, landlines are fixed in one location, typically your home or office. They rely on a network of wires to transmit calls,... --- ### 13 Best Cloud Phone Systems for UK Businesses in 2025 > Looking for the top UK cloud phone systems? Check out our curated list. Find the USPs, pros & cons, features, and pricing of these best cloud phone systems. - Published: 2023-06-28 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/cloud-phone-systems-for-uk-businesses - Categories: General Effective communication has become one of the critical elements for today's ever-evolving business landscape. Rapid technological advancements are revolutionizing business communication solutions, replacing traditional phone systems with more flexible alternatives. One such solution that has gained immense popularity in recent years is the cloud phone system. But what exactly is a cloud phone system? Why is it becoming increasingly important for businesses across the UK? And most importantly, which cloud phone systems are leading the pack in 2023? If you are searching for answers to these questions, you have come to the right place. In this comprehensive blog post, we will understand the key aspects of a cloud phone system in the UK, including its definition and importance. Later in the blog, we will highlight and analyze the top 13 cloud phone systems in the UK in 2023 to help you pick the best one. Let’s get started! What is a Cloud Phone System? A cloud phone system, also known as a cloud-based phone system or virtual phone system or online phone system, is a modern communication solution that leverages the power of the internet to handle voice calls, store data, and provide advanced features for businesses. Unlike traditional phone systems that require on-site hardware and infrastructure, a cloud phone system operates entirely through the cloud, eliminating the need for physical equipment. Furthermore, these cloud telephone systems offer a wide range of features designed to enhance communication and improve productivity for businesses. These features include call forwarding, auto-attendants, voicemail-to-email transcription,... --- ### 5 Ways On How To Get a Free UK Number from Any Country? > Having a local phone number helps businesses gain customers’ trust. Read this blog to understand how to get a free UK number from any country - Published: 2023-06-26 - Modified: 2025-04-22 - URL: https://callhippo.com/blog/general/how-to-get-a-free-uk-number - Categories: General In today's globalized business landscape, establishing a local presence is crucial for expanding your reach and building meaningful connections with clients. Whether you're a startup, a small business, or a multinational corporation, having a UK phone number can unlock a wealth of opportunities within the United Kingdom. A UK virtual phone number offers numerous advantages for businesses venturing into the UK market. It instills credibility, trust, and familiarity among UK customers, demonstrating your commitment to exceptional service. Also, you can eliminate international calling fees, ensuring cost-effective communication with clients, partners, and suppliers in the UK. In fact, reports suggest that by switching to VoIP phone numbers, you can save between 30% to 50% compared to traditional phone lines. That said, let's look at how to get a UK number for free. How To Get a Free UK Number? The best way to get a free UK phone number is by using VoIP systems. VoIP stands for Voice over Internet Protocol and uses the internet to make and receive calls. This makes it more cost-effective than traditional phone systems. However, getting a free UK number can be confusing, especially if this is your first time using a virtual number. To simplify things, we’ve created this short checklist to get a UK phone number for free. Step 1: Research Virtual Phone Number Providers Look for VoIP providers that offer free UK numbers. Compare their features, terms, and local calling rates, and read customer reviews to find the best fit for your needs.... --- ### Call Center Technology: 5+ Best Solutions & Key Benefits > Learn about call center technology and explore 5 different tools. Understand the features and emerging trends to make an informed decision. - Published: 2023-06-24 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/call-center-technology - Categories: General Call center technology has advanced significantly in the last decade, with many businesses relying on it to improve customer service. That’s because customer satisfaction is the name of the game, and businesses know that. In fact, according to Forbes, 96% of customers consider customer service a factor in their choice of brand loyalty. The same study suggests that loyal customers are five times more likely to purchase or buy again and about four times more likely to refer your company to their friends—critical metrics of a good business. As the industry progresses, there is an increasing focus on contact center automation, which promises even more efficient processes and better customer experiences and satisfaction. These exciting new call center technologies will improve contact center performance tenfold. Read on and discover some trends, features, and future developments that you and your call center team can use to improve customer interactions and boost customer satisfaction. What Is Call Center Technology? Businesses utilize call center technology to enhance customer service by equipping agents with tools to effectively engage with and address customer needs via phone calls. They use and combine various technologies into a cohesive whole to ensure their customers are happy. One such call center technology is voice over internal protocol (VoIP). It is the communication line between the call center agent and the customer. This technology allows you to receive and make phone calls using only an internet connection instead of an analog phone line. As the years passed, more and more... --- ### What Is VoIP Texting? How It Works And Key Features > Enhance business communication with VoIP texting. Uncover the benefits and features of VoIP text messaging to increase customer engagement. - Published: 2023-06-23 - Modified: 2024-11-12 - URL: https://callhippo.com/blog/general/what-is-voip-texting - Categories: General As communication technology advances, businesses must adopt effective tools to maintain strong connections with their customers. VoIP (Voice over Internet Protocol) texting is a transformative solution that is changing the landscape of organizational communication. Did you know that over 98% of text messages are read within three minutes of being received? This highlights the importance of integrating VoIP texting into your business to expand reach and enhance customer satisfaction. If you want to learn how to leverage VoIP texting for your business, stay tuned as we dive into how it works, its benefits, key features, and the best practices. What is VoIP Texting? VoIP texting allows users to send and receive messages over the Internet using a VoIP platform instead of traditional phone lines. Instead of relying on a cellular network, your messages are transmitted using data packets over an internet connection. VoIP texting is particularly beneficial for businesses because it integrates seamlessly into a broader VoIP phone system, allowing you to manage calls and texts from one centralized platform. Benefits of VoIP Texting Implementing VoIP texting into your business comes with a variety of benefits that can streamline your communication efforts and improve customer satisfaction. 1. Higher Open Rates This positions VoIP texting as a highly effective tool for businesses looking to grab attention swiftly and engage their audience. With most recipients checking their messages within minutes, VoIP with SMS enables near-instantaneous communication, ensuring that your promotions, updates, or customer service messages are seen in real-time. This enhances your... --- ### 8 Best Free CRM Software: Elevate Your Business to New Heights > Searching for an efficient free CRM software to manage customer relationships? Check out this list of the best free CRM software you can rely on! - Published: 2023-06-22 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/free-crm-software - Categories: General Free CRM software is a non-negotiable tool for growing businesses. Aren’t useful capabilities like customer relationship or contact management, customer interaction tracking, and deals/opportunities management at zero cost everything you need in a tool for business success? Well, sure it is! Also, CRM data enables you to create customer-preferred, personalized campaigns. This is especially important given that 72% of customers only engage with brands with personalized messaging. That’s another reason you must consider adopting CRM software for free for your business. Curious to know more about CRM software? Well, here’s an extensive guide on its benefits, major features to look out for, and a table of comparison between paid and free CRM tools. We have also curated a buyer’s guide of the 8 best free CRM software with their features, advantages and disadvantages (based on user reviews), and pricing. Let’s dive right in! What is Free CRM Software? A free CRM system or customer relationship management system is a free-of-cost software businesses use to gather, sort, and maintain customer data like contact, customer preferences, and purchasing history in a unified ecosystem. But remember, free CRM systems go far beyond just being a reservoir of customer data and offering contact management capabilities; here’s how: Free CRM software help you create and deliver personalized messaging or targeted ads that resonate with customers’ needs to maintain strong relations with customers and prospects. Free CRM systems offer marketing tools for marketing automation—sending automated notifications/reminders or email campaigns and maintaining friction-free communication with customers about... --- ### RingCentral Pricing And Plans: A Complete Overview > Learn about RingCentral pricing and plans to compare it with different platforms. Understand different plans, its offering and features. - Published: 2023-06-20 - Modified: 2024-06-21 - URL: https://callhippo.com/blog/general/ringcentral-pricing-and-plans - Categories: General RingCentral is a VoIP service provider that makes it simple to call, communicate, and collaborate with employees and consumers. It simplifies communication across many devices with a cloud-based phone system, an AI-powered contact center, video conferencing tools, and team messaging capabilities. With so many plans, it might be difficult to choose the appropriate one, so here's all you need to know about RingCentral's pricing and plans. Overview of RingCentral MVP RingCentral MVP is RingCentral's comprehensive array of business communication tools and solutions. The MVP bundle includes four basic components that address business communication needs. 1) RingCentral MVP Business Communications This MVP suite component integrates Voice over Internet Protocol (VoIP) telephone, video conferencing, and team chat messaging. Businesses may improve internal and external communication by seamlessly combining voice, video, and message channels with this unified communications platform. The VoIP telephony function allows businesses to make and receive phone calls over the internet, removing the need for traditional phone lines. Video conferencing allows teams to cooperate and communicate efficiently regardless of their geographical location by facilitating virtual face-to-face encounters. The team chat messaging tool encourages team members to collaborate and share information in real-time. 2) RingCentral Video Solutions RingCentral delivers independent video conferencing features as part of the MVP suite, allowing enterprises to hold high-quality virtual meetings and conferences. The video solutions incorporate an easy-to-use interface, screen sharing, and advanced functionality such as recording, annotation, and virtual backgrounds. RingCentral also provides a webinar platform, which allows businesses to hold online presentations, training... --- ### How to Forward a Voicemail on Landline, Mobile and Computers? > Learn how to forward a voicemail message to another person or device with our step-by-step guide. Never miss an important message again! - Published: 2023-06-19 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/general/how-to-forward-a-voicemail - Categories: General You must know how to forward a voicemail if you’re operating or aiming to operate a customer-centric business. With 80% of calls going to voicemail, such messages have become indispensable to modern communication. And why wouldn’t it be? After all, voice messages allow us to cater to the content of client calls even when we are unavailable. The importance further increases as you can forward these voicemail messages to colleagues for review and collaboration or to the support team to address any grievances. Knowing how to effectively forward a voicemail message helps boost the organization’s productivity by keeping everyone in the loop. Below, we also discuss how to effectively use voicemail forwarding on phones, computers, iPhones, and software, along with the various benefits and mistakes to avoid. We also reveal a highly equipped tool to forward a voicemail message at the end. So, stick till the end to find out. What Is Voicemail Forwarding? As the name suggests, this feature allows you to forward voicemail recording/voicemail messages to your colleagues, support teams, friends, families, or any other contact you choose. The forwarding process is the same as forwarding email, voice message, and text-based messages. But, in this case, you are forwarding a voice message. You can also convert the voicemail messages to different audio files format and forward via email. You need a dedicated communication platform to handle your internal and external voicemail messages. To take your customer service one step ahead, avoid letting calls go to voicemail and adopt... --- ### How To Get A Canadian Phone Number Free From Any Country? > Looking for a free Canadian phone number app? Discover how to get a Canadian phone number free with our step-by-step guide - Published: 2023-06-16 - Modified: 2025-03-11 - URL: https://callhippo.com/blog/general/how-to-get-a-canadian-phone-number-free - Categories: General Canada is known for its high-quality telecommunication network. But when it comes to costs, phone bills are prone to make a huge dent in your pockets. On average, Canadians pay 20% more than Americans and 170% more than Australians regarding phone bills. VoIP phone systems not only lower your phone bills but also offer an option to get a free phone number from inside or outside Canada. Having a second number also helps you build trustable professional connections. It also helps distinguish between personal and professional phone calls. Investing in a second phone number can help your business operations by increasing customer trust and satisfaction. If you are exploring how to get a Canadian phone number free, then this blog is a must-read as it will give you all the information you need. We have curated different ideas to help you find a Canadian phone number easily and effortlessly so that your business can gain an instant competitive edge. How To Get a Free Phone Number in Canada? Following are the general steps that you should follow to get a free phone number in Canada. Step 1: Select a service provider Choose a reliable, free Canadian phone number app or VoIP service provider. Step 2: Sign up Sign up and register yourself with your personal details. Step 3: Choose an area code Choose an area code and pick a phone number of your choice from the available ones. Step 4: Decide pricing and features Check their pricing, add-ons, features, and... --- ### How to Get WhatsApp Business API? A Complete Guide > Learn about WhatsApp API and understand how its integration can help you leverage it to connect with customers. Get started with WhatsApp API & start engaging. - Published: 2023-06-15 - Modified: 2024-02-01 - URL: https://callhippo.com/blog/general/whatsapp-business-api - Categories: General Communication between businesses and customers plays a vital role in building strong relationships and driving success. With over 2 billion WhatsApp users worldwide, WhatsApp has emerged as a popular messaging platform, presenting a tremendous opportunity for businesses to connect with their customers more personally and conveniently. In this comprehensive guide, we will provide insight into WhatsApp API. This powerful tool empowers businesses to leverage the full potential of WhatsApp for their communication needs. Integrating the WhatsApp API can revolutionize how you engage with your customers, whether you are a small start-up, a growing medium-sized enterprise, or a large corporation. Does Your Business Need WhatsApp Business API? The WhatsApp Business API is designed for businesses that want to interact with their customers on the WhatsApp platform at scale. It offers several benefits, such as automating and streamlining customer communications, sending notifications, providing customer support, and integrating with other business systems. Here are some reasons why a business might consider using the WhatsApp API: 1. Large-scale customer communications Businesses can use WhatsApp API to send messages to many customers, enabling them to reach a broader audience effectively. 2. Automation and chatbots With the API, businesses can implement chatbots and automated messaging to handle frequently asked questions, provide instant responses, and improve customer experience. 3. Rich media and interactive features The API supports various types of rich media, such as images, videos, and documents, enabling businesses to engage customers with visually appealing content. 4. Integration with business systems The API can be integrated... --- ### Top UK VoIP Providers: Choosing the Best for Your Business > Discover the best UK VoIP providers for your business. Compare features, pricing, and benefits to find the perfect solution for high-quality, cost-effective calls. - Published: 2023-06-14 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/uk-voip-providers - Categories: General Do you have to make frequent business calls to the UK but are worried about the quality and the rising costs? Well, UK VoIP providers can help. In fact, using VoIP can help you reduce call costs by 45% (compared to traditional phones), boost productivity by 67%, enhance call sound quality, and extend work-from-home flexibility. Also, mismanaged business communication, poor call quality, or high calling costs can negatively affect your business’s well-being. You can remove this by choosing the best UK VoIP provider and adopting a solution with features relevant to your business needs. But there’s more to VoIP and UK VoIP providers. So, here’s an extensive guide on what a business VoIP is and its benefits. We have also included how you can choose a UK VoIP provider and the best UK VoIP service providers with their features, pros and cons (based on user reviews), and pricing. What is a Business VoIP? Business VoIP is a solution businesses use to converse with customers, make sales, and collaborate with their teams on calls over an internet connection at a low per-minute rate. Although Voice over Internet Protocol (VoIP) lets you make calls over the Internet, it is used on a standard phone. Businesses link their phone network to the VoIP adapter, which is then connected to a WiFi router to start making calls via a strong internet connection. (Learn how to set up VoIP in easy steps. ) Also, a business VoIP service provider offers more than just basic calling... --- ### AI Call Centers: Revolutionizing Customer Service > The use of artificial intelligence in AI call centers can enhance operational efficiency. Read on to learn more about its uses, types, and benefits. - Published: 2023-06-13 - Modified: 2024-10-30 - URL: https://callhippo.com/blog/general/ai-call-center - Categories: call center, General Businesses are increasingly recognizing the pivotal role of customer experience as a key differentiator. They understand the cost-effectiveness of retaining existing customers versus acquiring new ones, as well as the potential of converting dissatisfied customers into brand advocates. Leveraging the latest advancements in technology, particularly artificial intelligence (AI), can revolutionize personal client interactions. AI-driven solutions offer immense potential to enhance productivity, bolster customer retention rates, and drive revenue growth. Studies indicate that businesses prioritizing customer retention can witness up to a 95% increase in profits, underscoring the importance of investing in AI call center technologies. While the concept of interacting with AI-powered systems may evoke visions of science fiction, millions of users worldwide already engage with such interfaces regularly, indicating the tangible impact and widespread adoption of AI in transforming traditional call center operations. Let's understand how AI call centers are transforming the customer service market. How Is AI Call Center Transforming Customer Service Operations? AI call center's impact on the customer service market is significant due to their demanding nature and the need to meet strict SLAs while managing a high request volume. Customer service benefits from AI call center technology because it increases agent productivity, creates engaging dialogues, and reduces time spent on fundamental exchanges. Let's look at how AI is transforming call centers and redefining the customer experience: 1. AI in Predictive Routing During the 1990s, contact centers embraced software for skills-based routing. This technology matched client profiles with agents who possessed the necessary expertise, such as... --- ### How to Call Europe from the US? [Different Ways Explained] > Wondering how to call Europe from the US? Find multiple ways to dial to Europe & the most cost-effective VoIP service to call Europe from US. - Published: 2023-06-12 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/how-to-call-europe-from-the-us - Categories: General Figuring out how to call Europe from the US at the correct time and without paying big bills is challenging. The distance and complexities of calling Europe make the entire process feel even more arduous. However, staying connected with clients and businesses across Europe is essential to expand and build a global business. In fact, in Europe, 150 billion calls were processed in 2021, hence it shows that customes prefer calling over other communication channels. Routine calls are handled by your network provider, for which they charge hefty fees. But constantly making long-distance calls through this method can leave a burning hole in your budget. That’s why we’ll discuss alternative ways to call Europe from the US. But before that, let’s understand the normal process first. At last, we also reveal how you can get seamless connectivity with your international patrons at a fraction of the price. How to Call Europe From the US? The European calling standards are vastly different. Each country has a different area code that varies in length. People have to use area codes even within the same country. Furthermore, for some countries, you can ignore the area code. And, for others, you need to dial the entire number. So, for international direct dialing you need to follow a process. Here’s a step-by-step method to make an international call to Europe Step 1: Enter the international access code European mobile number begins with the international access code, also known as the exit code, indicating to your... --- ### Top 14 Real Estate Phone Systems in 2025 > Want to enhance your communication capabilities? Get a virtual phone system for your real estate business now! Check out the top 14 real estate phone systems. - Published: 2023-06-09 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/general/real-estate-phone-systems - Categories: General In today's competitive real estate industry, effective communication is vital in building successful relationships with clients, managing leads, and closing deals. A reliable and feature-rich phone system tailored specifically for real estate professionals can significantly enhance communication efficiency, professionalism, and customer service. 90% of realtors prefer to communicate with their clients through the phone, as it’s one of the most effective communication channels. Whether you're an independent agent, part of a real estate agency, or managing a team of agents, having the right phone system for business can streamline your operations and give you a competitive edge. In this blog, we will explore the key factors to consider when choosing a real estate phone system and review some popular options available in the market. What Is a Real Estate Phone System? A real estate phone system is a telecommunications system designed specifically for the needs of real estate professionals and agencies. It offers a range of features and functionalities tailored to support the unique requirements of the real estate industry. These systems typically include virtual phone numbers, allowing agents to establish a local presence in different areas. They also provide call forwarding and routing capabilities, ensuring that business calls are promptly directed to the right person or team with business phone lines. Interactive voice response (IVR) systems are commonly used to filter inquiries based on property type or location, saving time and improving efficiency. Voicemail and transcription features enable agents to capture and read messages as text, while call recording... --- ### 10 Best Small Business Phone Services in 2025 > Are you looking to streamline your business communication? Here's the list of the top 10 best small business phone services. - Published: 2023-06-08 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/small-business-phone-services - Categories: General Small businesses rely on business phone services to enhance external communication and create better connections with customers. These services facilitate easy customer access at no cost, granting a competitive edge. The global VoIP market, projected to reach $102. 5 billion by 2026, underscores the effectiveness of small business phone services. For small businesses aiming to expand their clientele, these services offer cost-effectiveness and reliability, accelerating goal achievement. Embracing business phone services empowers small businesses to thrive, enabling faster growth and enhanced customer relationships. In this blog, we will understand what business phone services, things to keep in mind when opting for one, and the top 10 best business phone service providers. Let’s start. What are Business Phone Services? Business Phone Services are technologies that are provided to businesses to amplify their communications and collaboration processes, mainly externally. Many business phone services are provided regarding VoIP, virtual phone systems, toll-free numbers, IVRs, etc. All these services make it easy for businesses to connect with their existing and potential customers and vice versa. In this age where technological advancements are highly frequent, it is the best time for start-ups and small businesses to gain this technological advantage. These services are offered at affordable prices, which weigh less on budget and offer optimum and desired results. Importance Of A Reliable Business Phone Service Provider Regardless of size, a business phone service is important for each and every business organization. Especially for small businesses, it is a boon as many small business phone service... --- ### 25+ Best Customer Service Tips to Drive Better Customer Experience > Discover 25+ effective customer service tips to boost customer experience. Learn the secrets to success and watch your business grow. - Published: 2023-06-06 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/customer-service-tips - Categories: Customer service, General Hey there, customer service champions! Are you ready to level up your game and provide exceptional experiences to every customer who walks through your virtual or physical doors? Well, you've come to the right place. Did you know that 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences? In this dynamic world of customer service, staying ahead of the curve is crucial, and that's why we've got your back with our top-notch collection of best customer support tips. Whether you're a seasoned customer service professional or just starting on your journey, these tips are designed to give you that extra edge and help you create unforgettable moments for your customers. We will dive deep into each of the ideas to improve customer service tips, break it down, and share practical examples that will keep you entertained and engaged throughout your learning experience. What Is Customer Service? Customer service, a term that encompasses providing support and assistance to customers throughout their entire journey, be it before, during, or after their interaction with a business entity, is of paramount importance. It entails many interactions and experiences that customers undergo when engaging with a company, its products, or its services. Following the right customer care advice can help your brand rank higher with customers and increase retention. Consumers who rate a company's service as "good" are 38% more inclined to recommend that particular company to others. These findings... --- ### How To Get UK Number for WhatsApp? > Learn how to get UK number for WhatsApp in just 5 easy steps! Our guide will show you how to set up a UK WhatsApp number with ease. - Published: 2023-06-05 - Modified: 2024-01-19 - URL: https://callhippo.com/blog/general/how-to-get-uk-number-for-whatsapp - Categories: General The question how to get a UK WhatsApp number is common as everyone wants to connect with their prospects through this channel. The use of virtual UK numbers for WhatsApp is available to everyone. In fact, there are 30. 1 billion WhatsApp users in the UK. In this article, we will touch upon the issue of number formats, the selection of a provider company, the differences between free and paid numbers. Perhaps this information will help dispel some myths, as well as make a decision based on a large amount of information. How to Get a UK Number for WhatsApp? So, how to get a UK number for WhatsApp? Where to begin? Follow the recommendations from the list that you will see below. Step 1 - Decide which number format you need It can be both free and paid. Both options provide their own advantages. For example, in the first case, you get a number for which you do not have to pay. This makes it possible to save money. This option may be relevant for businesses in various areas of low-budget marketing, where you need to strictly calculate all investments in order to reach the desired margin level in the future. Also, this option is good for those who are just taking their first steps in entrepreneurship and need effective communication channels to chat with teammates or potential investors. If you need a number with additional options, then the question of how to buy a UK number for WhatsApp... --- ### 5 Best Practices for Call Center Management: Trends & Top Providers > Discover top call center management strategies, assessment methods, best practices, and 5 leading software solutions in our guide. - Published: 2023-06-01 - Modified: 2025-03-11 - URL: https://callhippo.com/blog/general/call-center-management - Categories: General Call center management is crucial in driving business growth as it helps deliver excellent customer service. Learn more about ways to improve call center efficiency to enhance your customer service. Naturally, the better the interface, the higher the customer satisfaction level. This matters, especially especially when 88% of consumers agree that customer service is as important as the product or service offered by the company. Effective call center management is no easy task. It requires meticulous planning, a long-term vision, and an in-depth understanding of the various call center metrics. In this blog, we have compiled everything a call center manager needs to know to streamline the process. From what is call center management and its best practices to the impact of AI on the future of call center management, we have covered everything in great detail. Also, you cannot miss out on our list of top 5 call center management software providers at the end. So, let’s start from the very beginning by diving into what exactly is call center management. What Is Call Center Management? Call center management covers multiple call center operations, like performance monitoring, employee training, workforce management, customer service quality assurance, and technology implementation. So the process of tracking and optimizing these call center operations to ensure effective and efficient customer interactions is referred to as call center management. For example, call center management entails forecasting call volume, scheduling agents, and monitoring agent performance to ensure sufficient staffing levels and optimal productivity. A call center... --- ### 13 Best VoIP Phone Systems For Schools In 2025 > Choose from the 13 best voip solutions for schools that provide services to private schools of all sizes and budgets here. Compare features, pros and cons to choose the best for your business. - Published: 2023-05-31 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/voip-phone-systems-for-schools - Categories: General, voip Like any other institution, schools, and colleges also require phone systems to manage daily operations. The VoIP phone system helps manage administrative tasks more efficiently and facilitates communication logs with staff, students, and parents. Not only that, but it also controls access to school premises and ensures school safety from intruders or trespassers. Over 1/3rd of businesses use VoIP phone systems, including schools and other organizations. While there are several school phone systems, a voice-over-Internet protocol (VoIP) school phone system is best suited to serve its needs. In this post, we will learn more about VoIP solutions for schools, their advantages, the best phone systems for schools, and factors to consider while choosing a private school VoIP. How Does A VoIP Solutions For School Work? Educational systems have unique communication needs that are best served by newer systems that run on an internet connection. Unlike conventional landlines, VoIP phone systems consist of interconnected multiple phone lines, making it easy for administrative staff members to make calls. In fact, it can be easily used on any device, including mobile devices, desk phones, etc. Hosted PBX and premise-based PBX are two types of VoIP systems. Hosted PBX runs on a cloud server and eliminates the need for on-site servers and hardware maintenance. A premise-based PBX includes providing and installing servers at business premises or schools. For instance, you might consider flatiron school reviews to understand how educational institutions are adopting advanced communication systems. By examining such case studies, other educational institutions consider... --- ### How to Get a Vanity Phone Number? > Know the benefits of a vanity phone number for business, including improved brand recognition, easy customer service, and enhanced ROI. Learn how to get one! - Published: 2023-05-30 - Modified: 2025-05-28 - URL: https://callhippo.com/blog/general/how-to-get-a-vanity-phone-number - Categories: General A vanity number is an identifiable string combination of digits or letters intended to stick in the callers’ minds. Vanity phone numbers for businesses improve marketing campaigns, increase brand recognition, and streamline consumer engagement. In case your business is unsure about getting a vanity phone number, we can assist you in making an informed decision. What is a Vanity Number? Vanity Phone Number Example A vanity phone number is a custom phone number that uses keypad letters on a standard 12-button phone to spell out a specific word or phrase. It allows companies to establish lasting toll-free numbers, like 1-800-FLOWERS or 1-800-GoFedEx, which improves customers' ability to remember and get in touch with them. Image source These custom phone numbers are available with 800, 844, 855, 866, 877, and 888 and other toll-free prefix numbers. Being linked to a specific word, phrase, or pattern connected with a brand, they are an effective strategy for enhancing marketing efforts, boosting brand memory and identity, and improving the consumer experience. What Are The Benefits Of Using Vanity Phone Numbers For Businesses? Vanity phone numbers follow a specific alphanumeric pattern unique to businesses that portray the business’ core purpose. This feature of a vanity phone number carries a series of benefits. Here are some major ones you’d be excited to know: 1. Easy To Remember Vanity numbers are easier to remember than regular phone numbers. If customers can easily remember your phone number, they are more likely to remember and call your company instead... --- ### How To Call Ireland From US? - 4 Simple Steps > Learn how to call Ireland from the USA in just 4 easy steps. Our guide makes international calling hassle-free and accessible for everyone. - Published: 2023-05-29 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/how-to-call-ireland-from-the-usa - Categories: General, how to call VoIP phone systems have made international calling simple, easy, and seamless. That VoIP phones are used by a whopping 3 billion people, testify to its usability. In this blog, we have curated simple steps for you to make a call to Ireland from the USA. Whether you are looking to call a landline or a mobile number, understanding and following these steps will help simplify the process. So, if you are exploring how to call Ireland from the USA, this blog has everything you need to know, from the dialing format to the language and cultural differences you must know. How To Call Ireland From the USA? We have listed the important steps you should follow while calling Ireland from the USA. Step 1: Dial the exit code of USA "011" Step 2: Dial Ireland country code "353" You must note that Northern Ireland is a part of the UK, and has a different country code. Step 3: Dial the specific area code Step 4: Dial your recipient’s telephone number So, the dialing format to reach a phone number in Ireland from the USA is (+/011) Exit code + (353) Country code + Area code + Local phone number Just like how different US cities and states have different area codes, cities in Ireland also have unique area codes. They usually start with zero and have up to three or four digits. You can omit the zero in the beginning, so most codes have either two or three digits. You... --- ### Call Center Monitoring: Best Practices & 6 Providers > Discover expert tips for call center monitoring and compare top 6 call center monitoring software in our comprehensive guide. - Published: 2023-05-26 - Modified: 2025-05-14 - URL: https://callhippo.com/blog/general/call-center-monitoring - Categories: General Call centers play a crucial role in determining business success, and a study shows that more than 42% of customers prefer to use live calls to resolve their queries. From multiple agents mulling over customer queries to IVR, self-service, intelligent call routing, and queuing, call centers rank among the most happening places almost daily. Call center monitoring helps derive metrics and relevant insights that help make informed changes to maximize performance and enhance the quality of customer service. In this article, we have covered the benefits, best practices, and challenges of call center monitoring. We have also curated the top call center monitoring software solutions to help you pick one that aligns with your requirements. If you are exploring how to monitor call center performance, then this blog has all the information you may need. What is Call Center Monitoring? Call center monitoring is all about monitoring and evaluating the performance of call center agents and offering feedback so as to improve the quality of their customer conversation. It applies to both inbound calls and outbound calls. The call center quality management process is an ongoing, continuous process and involves pulling data, analyzing it, and deriving crucial insights and critical feedback. The ultimate objective of the process is to enhance customer satisfaction, the productivity of call center agents, and the overall performance of a business. Monitoring and managing a call center's performance through manual methods and means can be a challenging affair. Call center monitoring software solutions and tools help... --- ### How To Reduce Customer Churn: 11 Tips & Strategies > Learn effective strategies to reduce customer churn and improve retention rates. Explore 11 practical tips to keep your customers loyal to your company. - Published: 2023-05-26 - Modified: 2025-01-29 - URL: https://callhippo.com/blog/general/reduce-customer-churn - Categories: General One word that all businesses hate is– customer churn. No enterprise wants to lose customers, as it directly impacts revenue and growth. For these reasons, reducing customer churn is one of the critical business practices for maintaining a loyal customer base and ensuring long-term success. In this blog, we will explore 11 effective strategies to help businesses prevent customer churn and improve their churn rate. We are certain that these tips to reduce customer churn will help you drive long-term growth. What Is Customer Churn? Customer churn, also known as customer attrition, refers to the rate at which customers stop doing business with a company over a specific period. Understandably, high churn rates can negatively impact a company’s revenue and growth. To reduce customer churn, businesses need to understand why customers leave and implement strategies to prevent it. Some of the notable ways to reduce customer churn are: Improve customer service: Ensure prompt and effective support to resolve issues quickly. Personalized interactions: Tailor communications and offers to individual customer preferences. Offer loyalty programs: Reward repeat customers to encourage long-term engagement. Collect feedback: Regularly seek customer feedback to identify areas for improvement. By focusing on these strategies, businesses can effectively prevent customer churn and retain more satisfied customers. Why Do Customers Churn? In order to reduce customer churn, it is necessary that you first understand its roots. Some of the most common reasons for customer churn are inadequate customer service, unmet expectations, and product or service dissatisfaction. https://callhippo. com/blog/wp-content/uploads/2024/06/why-customer-churn. png Let’s... --- ### Top 9 Hotel Phone System Providers [With Pros & Cons] > Hotel phone systems are crucial for the success of hotels. List of the top 9 hotel phone service providers will help you pick the right telephone system. - Published: 2023-05-24 - Modified: 2025-01-10 - URL: https://callhippo.com/blog/general/how-to-get-a-hotel-phone-system - Categories: General Hotel phones are constantly buzzing, and like most customer-facing industries, hotels must communicate effectively with clients to thrive. In fact, 10% of customers who land on a hotel’s website end up calling the front desk. Unfortunately, 20% of those calls go unanswered. That’s why they need a robust phone system that forward calls to multiple devices. However, with so many hotel phone system providers in the market, it can be challenging to choose one. So, we bring you our list of the top nine providers you can consider for your hotel business. What Is a Hotel Phone System? A hotel phone system is a communication network that facilitates seamless communication between the guests and staff of a hotel. Guests and staff go through multiple interactions during a hotel's daily functioning. Guests might need to book rooms, make restaurant or taxi bookings, or request room service. Staff might need to call guests to provide information or reminders. They must also know which room a guest is calling from to serve them efficiently. Hotel phone systems make the hotel's overall service more impactful and memorable for guests. All hotels need a high-quality and cost-effective business telephone system regardless of size. How Is Hotel Phone System Different From Traditional Phone System? Modern hotel phone systems are often Private Branch Exchange (PBX) systems. Hotel PBX systems offer functionalities beyond traditional phone systems. They provide more business features than just voice calling and connectivity that traditional phone systems offer. They are another technological business tool... --- ### Top 11 Restaurant Phone Systems in 2025 > Choose from the 11 best restaurant phone system that caters to restaurants of all sizes and budgets here. Compare features, pros and cons to choose the best for your business. - Published: 2023-05-22 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/restaurant-phone-systems - Categories: General, voip Effective communication is crucial for businesses, especially in the restaurant industry. A reliable phone system can enhance customer interactions, improve order accuracy, and boost overall satisfaction. Restaurants are adopting advanced phone systems with a variety of features tailored to their unique needs. Today we will take a closer look at the top 10 phone systems based on features, reliability, customer reviews, and industry reputation. Whether you manage a small, family-owned eatery or a large restaurant chain, our list will help you make an informed decision. Phone calls from customers usually tend to increase during specific occasions and festivals. For instance, 20% of customers call restaurants more than usual for bookings and inquiries during festivals. From customs integration with virtual phone numbers and automated attendants to seamless integration with popular restaurant management platforms, these systems optimize communication workflows and elevate the dining experience. What Is a Restaurant Phone System? A phone system for a restaurant primarily combines hardware and software so as to support effective communication between staff and clients. It efficiently controls incoming and outgoing calls. Some of its common features include caller ID, call forwarding, voicemail, intercom, and multiple phone lines. Using these features, the best restaurant telephone system’s staff can take orders, answer questions, make missed calls, deal with customer questions, and plan tasks efficiently. Modern best restaurant phone systems employ Voice over Internet Protocol (VoIP) and other advanced technologies. A VoIP restaurant phone system allows calls to be transmitted over the Internet rather than traditional phone lines,... --- ### 9 Proven Strategies on How To Get Clients for Call Centers > Discover effective strategies on how to get clients for call centers . With these professional tips, grow your call center's clientele. - Published: 2023-05-19 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/how-to-get-clients-for-call-center - Categories: General Customer expectations have risen in an era defined by digital advancements, frequently leading to dissatisfaction with call center interactions. In order to keep their valuable customers, call centers must provide a positive experience. Adapt to the changing landscape, meet customer demands, and provide exceptional service to stay ahead of the curve and prevent customer attrition. Embrace the changing dynamics of the digital age to protect your customer base for the long term. You probably deal with a lot of unhappy customers through call center on a regular basis. These problems frequently result from process-related difficulties rather than singular incidents. In fact, The global contact center market size is worth $339. 40 billion. You have the potential to boost customer satisfaction by improving the efficiency of your call center operations through innovative solutions. Give your agents the tools they need to excel in customer interactions and efficiently strengthen your service delivery. A successful call center necessitates more than just skilled agents and efficient processes. You must have a strong client base to generate revenue and long-term partnerships. With so many other call centers competing for clients' attention, you must stand out and employ novel strategies. This guide will examine novel methods that go beyond conventional ones. We'll explore practical ways to draw in the right customers, such as by utilizing social media and running targeted marketing campaigns. By putting the needs of your customers first and going above and beyond, you can keep your current customers and attract new ones by... --- ### What Is ISDN And How Does It Work? > Check out our comprehensive guide to understand what is ISDN (integrated services digital network) and find its advanced alternatives. - Published: 2023-05-17 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/general/what-is-isdn-and-how-does-it-work - Categories: General, voip What is ISDN? This question is intriguing as it is given that we’re headed to its switch-off in 2025, as announced by BT telecom providers back in 2015. Let’s roll back in time to understand this better. The traditional landline technology was outdated and needed to be replaced with something more adaptable to the developing digital infrastructure. ISDN did so easily. It relied on copper lines to move the landline technology to digital infrastructure. ISDN connections were better, cheaper, and faster. So, where’s the catch? Well, ISDN’s digital infrastructure cannot compete with broadband internet connection speeds anymore. As a result, ISDN has become obsolete and is being phased out by BT, eventually leading to its switch-off. In this blog, we’ll discuss everything about ISDN. We’ll also elaborate on VoIP and SIP—technologies that have efficiently replaced ISDN, and why you are missing out if you haven’t switched already. What is ISDN? If you’re wondering what does ISDN stand for, it’s Integrated Services Digital Network. ISDN, a circuit-switched telephone network system, transmits data and voice over digital lines (could be copper lines). These digital lines were introduced as a technical standard to revolutionize the outdated Public Switched Telephone Network. ISDN’s design philosophy aims to offer end-to-end digital functions with better speeds, greater reliability, and higher quality than a classic telephone system. Basically, ISDN aimed to group all digital transmission services and offer them through a single user interface. This set of communication standards uses digital transmission for data, voice, and signaling. What... --- ### How to Call Turkey from US? > Wondering how to call Turkey from the US? Check out our guide to calling Turkey from US to instantly reduce your international calling costs. - Published: 2023-05-15 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/how-to-call-turkey-from-the-us - Categories: General Want to expand your business to Turkey and need to conduct frequent business calls or make international calls to friends? Well, you need to figure out how to call Turkey from the US cost-effectively. Do you know 92% of customer interactions happen on the phone? Yes, that’s another reason why you must know an inexpensive way of calling Turkey from US . For your convenience, we have curated this extensive guide on how to call Turkey from the US. We have also discussed the right time to call Turkey from the US with a list of mistakes to avoid when calling Turkey. Wait until we reveal how to call Turkey from the US at the lowest cost without compromising the call quality. Let’s get started. How to Call Turkey From US? Here are the steps you must follow while calling abroad to Turkey from the US successfully: Step 1 The first step to making an international call is to enter the exit code. Doing this ensures that your call travels to the correct network internationally (outside the US, in this case). If you use a landline number to call, dial 011, the US exit code. However, to call via mobile number, just enter the ‘+’ plus sign instead of the 3-digit US exit code. Step 2 After entering the exit code, it’s time to dial the Turkey country code with the mobile number you’re trying to reach. To call Turkey, you must enter its country code, ‘90’. This signals your... --- ### Difference Between BPO and Call Center Operations [BPO vs Call Center] > Confused as to what is the difference between BPO and a call center? This blog will provide a complete understanding of BPO and call center. - Published: 2023-05-12 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/difference-between-bpo-and-call-center - Categories: General There is a common misconception that a Call Center and BPO (Business Processing Outsourcing) are the same. This misconception is so prevalent that no one ever thought of delving deeper and understanding the meaning of both processes. There may be some similarities in the process, which is why this delusion occurred in the first place. But there are some compelling differences. Both are booming businesses, according to statistics. As of 2022, the market size of call centers in the US is $23. 9 billion, and in 2023 the BPO market expects to generate $0. 35 trillion and will reach up to $0. 45 trillion by 2027. This will assist you in clearing out all the doubts and queries about what a call center and a business processing outsourcing are, their characteristics, their benefits, and last but not least difference between both processes. So, read the entire blog to get a complete understanding. What Is BPO (Business Process Outsourcing)? BPO is an abbreviation for Business Process Outsourcing. The basic meaning of BPO is that it outsources business processes to companies. BPO provides services like accounting, payroll, customer service, other human resource management processes, billing, etc. BPOs handle the processes assigned to them by the companies efficiently and provide desired results to the organization by scaling their processes effectively. They are basically third-party providers that are proficient in accomplishing the processes skillfully and in a cost-effective manner. What is a Call Center? A call center is a calling-based service provider that receives,... --- ### What is Multichannel Contact Center? Top 6 Providers > Multichannel contact center facilitates seamless multichannel customer service. Check out our in-depth guide. Find the top 6 providers you can rely on. - Published: 2023-05-10 - Modified: 2025-04-04 - URL: https://callhippo.com/blog/general/free-multichannel-contact-center - Categories: General A multichannel contact center is an indispensable part of an evolving business. It allows you to seamlessly interact with customers on multiple touchpoints and improve customer engagement and satisfaction. At a time when 76% of customers turn to competitors after just 1+ bad experiences, you cannot afford to ignore the importance of serving your customers across channels. That’s what a multichannel contact center facilitates. Here’s a guide on the multichannel contact center, its key components, types of channels, strategies to manage it, its benefits and limitations, and the top 6 multichannel contact center providers. What Is a Multichannel Contact Center? Multichannel contact center is a contact center software that allows you to extend seamless multichannel customer service via different communication channels–IVR, SMS, Email, and web chat from a single platform. This improves your agent’s efficiency and helps them deliver better support. From sending real-time SMS to accessing customer journey histories and automating workflows, a multichannel contact center can do it all and more. The results? Improved customer relationships, high customer engagement, and boosted retention. Don’t confuse a multichannel contact center with a call center. Importance of Multichannel Contact Center 92% of customers would abandon a company with which they experience negative interactions. To promote positive and prompt conversations, a multichannel contact center is essential. Here are some other points on why a multichannel contact center is important: Increases customer satisfaction by allowing your customer base to reach out via their convenient channel. Enables contact center agents to support customers across... --- ### 12 Best Hospital Phone System For Your Organization In 2025 > Discover the best phone systems for hospitals that improve communication, boost efficiency, and elevate patient experience. Compare features, pricing, pros and cons. - Published: 2023-05-08 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/hospital-phone-system - Categories: General A reliable hospital phone system is essential for effective internal and external communication. More than 88% of hospital appointments are booked and scheduled by phone. Beyond that, nurses call patients to deliver test results. Whether communicating with the patients outside or between the doctors, nurses, and wards internally, an efficient phone system is crucial for healthcare organizations. So, it is important to invest in the right hospital phone system. In this blog, we have curated the important features, pros, cons, and pricing of the top 11 healthcare phone system providers so you can pick the one that goes well with your requirements and expectations. What is a Hospital Phone System? In healthcare organizations, when every second matters, patients use phone systems to coordinate with doctors and clinical service providers. As healthcare remains an industry that operates on the edge, a robust phone system is needed to manage communications with patients. On the other hand, in large hospitals, doctors and nurses must coordinate amongst themselves and between wards and departments to ensure that a patient gets the right treatment. Therefore, seamless collaboration and sound communication tools remain the lifeline of hospitals. An efficient hospital phone system helps hospitals enhance patient outcomes, deliver a positive patient experience, reduce patient waiting times, and increase the efficiency of the healthcare system. With technological advancements, VoIP phone systems are replacing traditional desk phone lines. They help reduce operating costs, improve the flow of work, enhance the efficiency of healthcare operations, and so on. Top 12... --- ### Top 10+ Call Centers in Houston, TX > Looking for reliable call centers in Houston? Browse our comprehensive list and find the perfect match for your business needs. - Published: 2023-05-05 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/call-centers-in-houston - Categories: General, voip Houston is a thriving metropolis in Texas, and as such, it's home to numerous call center companies that provide essential services to businesses worldwide. From customer support to sales and marketing, Houston call centers play a vital role in ensuring the smooth functioning of businesses. With so many call centers in Houston, understanding which suits your business can be challenging. Here we've compiled a list of Houston's top 15 call center companies, highlighting their key features, specialties, and customer feedback. Whether you're a business owner looking for call center services or a job seeker searching for employment opportunities, this list will provide valuable insights into the Houston hosted call center industry. By the end of this, you'll have a better idea of which Houston call center solutions can help you achieve your business goals. List Of Call Center Companies in Houston City 1. Dragonfly Strategy Dragonfly Strategy, the web development service provider, was founded in the year 2012. The company offers media planning & buying, advertising, marketing strategy, branding, and web development services. With its head office located in Houston, Dragon Fly Strategy has over 9 employees contributing to call center services. 2. Take My Calls VAS With its head office in Houston, Take My Calls VAS is a non-voice BPO/Back Office services’ service provider. Founded in 2017, this company currently has a team size of over 9 people. It specializes in voice services. 3. VoiceLink Communications With the head office in Houston and a team size of over 49... --- ### Call Center Automation: Benefits, Types, Trends & Top Providers > Our step-by-step guide will help you seamlessly implement call center automation, leading to increased efficiency and reduced costs. - Published: 2023-05-03 - Modified: 2025-02-28 - URL: https://callhippo.com/blog/general/call-center-automation - Categories: General In today's highly competitive business landscape, companies constantly seek ways to improve customer satisfaction while reducing costs. One area of focus is the call center, which is pivotal in providing support and building loyalty but can also be expensive to operate. This is where call center automation comes in - this call center automation technology automates simple and repetitive tasks, enabling agents to focus on more complex customer issues. According to one survey, 56% of customers say they would pay more for a product if it meant receiving outstanding customer support. With call center automation, companies can provide quick, efficient service that delights customers without breaking the bank. Chatbots, interactive voice response systems, and AI-enabled routing of calls are just some ways call centers are embracing automation. In recent years, contact center automation has emerged as a significant area of progress, helping companies automate various call center functions like customer service, support, and sales. Today we will be taking a closer look at the numerous advantages of call center automation and the key steps of implementing the same. What Is Call Center Automation & Why Is It Important? Call center automation utilizes software and technology to automate repetitive operations-related tasks like sales, support, and customer service. The plethora of automation tools includes chatbots, virtual assistants, and various other forms of artificial intelligence. All these technologies enable customers to quickly access information and complete necessary transactions on time. By automating routine tasks, businesses can extensively reduce the workload on employees, freeing... --- ### Top 15 BPO Companies In India In 2025 > Discover the top 15 BPO companies in India for 2025. Expertly ranked and compared to help you make an informed decision. Learn more now. - Published: 2023-05-01 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/top-bpo-companies-in-india - Categories: General The advanced and sturdy IT infrastructure in major urban centers of India is a significant driving force behind the outsourcing of business processes by global companies. The country's IT infrastructure offers dependable and high-speed internet connectivity and cutting-edge hardware and software technologies that are crucial for ensuring smooth and efficient outsourcing operations. The Business Process Outsourcing (BPO) industry in India has experienced impressive growth in recent years and has become a global leader in outsourcing services. As a result of the increasing demand for outsourcing solutions, top BPO companies in India have made significant contributions to the country's economy. The BPO industry in India offers a diverse range of services. This mainly includes customer service, technical support, data entry, and back-office services, among others. This industry has experienced remarkable growth, with several prominent BPO companies emerging as key players in the market. Whether you're a business owner seeking to outsource your operations or an individual searching for employment opportunities in the BPO industry, this article will provide valuable insights into the capabilities of the top BPO companies in India. Let’s dig deep! About The BPO Outsourcing Industry In India India's economy has been significantly impacted by the BPO outsourcing industry, which has helped businesses worldwide reduce costs, improve operational efficiency, and streamline their processes. India's BPO industry has experienced steady growth over the years and is now recognized as a leading destination for outsourcing services, owing to its skilled workforce, cost-effectiveness, and quality of service. BPO services in India provide... --- ### 13 Best Call Monitoring Software For 2025 > Check the top 13 call center monitoring software solutions to select the best fit for your business requirements and increase operational efficiency. - Published: 2023-04-28 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/general/call-monitoring-software - Categories: call center, General According to research, the global contact center market size was about 340 billion U. S. dollars in the year 2020. The industry is expected to reach a value of 496 billion U. S. dollars by 2027. As the need for top-notch customer service grows, organizations are looking to call center monitoring software to improve their agents' performance and increase the efficiency of their call centers. Call center monitoring software serves organizations with a comprehensive platform for managing and monitoring their call center operations. This software empowers supervisors to track agents' performance in real-time, identify areas that require improvement, and provide timely feedback. Call center monitoring software is a valuable investment for any organization that is keen on improving its customer service operations. There are many ways to improve your call quality monitoring process. Keep reading if you wish to explore more about call monitoring software. What Is Call Monitoring Software? Call monitoring software is a crucial component of cloud contact center or call management software, which enables the implementation and usage of phone systems through the Internet. This specialized software's primary function is to listen to calls, along with other features such as call whisper, call barge, and call recording. It is a powerful tool used by call centers to effectively manage and monitor their operations. Call monitoring software is an indispensable tool for call centers looking to improve their service delivery and maintain a competitive edge in a rapidly evolving business landscape. Moreover, call monitoring software provides call center... --- ### 12 Best Softphone Apps for Windows in 2025 > Softphones for Windows is a must for modern companies. The Softphone app allows you to connect with customers without investing in IT infrastructure. - Published: 2023-04-26 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/softphone-apps-for-windows - Categories: General Softphone apps are the new-age tools that revolutionize how businesses communicate. Whether you are a solopreneur, a small business owner, or a part of a global conglomerate, softphone apps can make all the difference in how you communicate and collaborate with your team and clients. And with remote and hybrid work becoming the norm going forward, it's more important than ever to have reliable and efficient communication tools. Softphones for Windows allows you to make and receive phone calls over the internet, eliminating the need for a traditional phone line. Whether you've used a softphone app before or are looking to invest in one for the first time, this blog is for you. We'll look closer at 12 modern softphone apps for business in 2023 and explore what they are and how they work. What Are Softphone Apps? Softphone apps are software applications that allow you to make and receive phone calls over the internet using your computer. Instead of using a traditional phone line, softphone apps use Voice over Internet Protocol (VoIP) technology to send audio signals over the Internet. Windows softphones have features that can enhance your communication game, such as call forwarding, voicemail, conference calling, and instant messaging. They are also easy to set up and use, making them perfect for businesses that want to streamline communication processes. Depending on your provider's offer, you can make voice and video calls from one softphone app. Having said that, let's understand how softphones for Windows work. How Does Softphone... --- ### Top 41 Call Centers in Toronto: Find the Best Solutions for Your Business > Looking for call centers in Toronto? Here find the best solutions for your business needs. Enhance your customer experience today! - Published: 2023-04-24 - Modified: 2024-08-13 - URL: https://callhippo.com/blog/general/call-centers-in-toronto - Categories: General If you are looking for the top call centers in Toronto– you have come to the right place! Toronto is home to a booming call center industry, with a wide range of companies offering an array of services– from inbound and outbound sales to customer support and technical assistance. In this blog, we will provide you with a list of the top 23 call center companies in Toronto for 2022, with their track record and expertise. Whether you are looking for a local call center to handle your customer support needs or you are interested in outsourcing your sales calls to a professional team– this list of call centers in Toronto will certainly help you find the best call centers in Toronto. Top 41 Call Centers in Toronto 1. Telestar Communicationsx Telestar Communications is an offshore telecommunications service provider that helps businesses offer best-in-class experiences to their customers. The company has over two decades of experience in the North American call center space. It offers a comprehensive range of services, like lead generation, appointment setting, customer service, etc. 2. VoiceLogic VoiceLogic is a telemarketing service provider that helps you market your business and products/services with voice. The company offers a wide range of services, like an outbound call center, inbound call center, email broadcasting, fax broadcasting, and more. If you want to enhance your marketing campaigns, VoiceLogic will be an ideal pick. 3. Task Network Task Network is a business process outsourcing (BPO) services provider that provides highly-skilled, cost-effective back-office... --- ### 15 Best Speech Analytics Software in 2025 > Speech analytics software can enhance efficiency and reduce customer churn. Compare the best speech analytics software and choose the best platform. - Published: 2023-04-19 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/speech-analytics-software - Categories: call center, General Advanced technology and AI have brought about a paradigm shift in the way industries and call centers manage their customer care and relationships. This is done through the use of speech analytics software. This software uses cutting-edge technology to address issues that could potentially lead to customer churn. Specifically, voice analytics software is designed to analyze speech patterns and recognize emotions in a customer's voice. The speech analytics software market is booming. It is expected to touch atleast $4. 24 billion by 2026 and advance rapidly. With this software, businesses have significantly improved their customer relations, and the call center industry has made notable strides. Continue reading if you wish to explore more about speech analytics software. What Is Speech Analytics? Speech analytics market represents a state-of-the-art technology that leverages the power of artificial intelligence to comprehend, process, and scrutinize human speech. The progression of speech analytics technology is occurring at an unparalleled rate. This facilitates the development of increasingly sophisticated and real-time analytical capabilities. These advances extend beyond the realm of phone calls and encompass various other modes of communication, such as emails, text messages, and other interactions between a company and its customers. To boost contact center performance, speech analytics software vendors scrutinize call recordings and transcripts obtained from various digital communication channels, such as chat and text messages. The exceptional features of speech analytics applications make them suitable for a variety of important tasks. These primarily include problem identification and management, quality management, and the voice of... --- ### How To Call Aruba From The US? [+297 Country Code] > Learn how to call Aruba from the US with our step-by-step guide. Avoid expensive charges and stay connected with your customers effortlessly. - Published: 2023-04-17 - Modified: 2025-01-02 - URL: https://callhippo.com/blog/general/call-aruba-from-the-us - Categories: General Before moving on to how to call Aruba from the US, let’s have a brief understanding of Aruba and whether investing in Aruba is a good idea or not. Aruba has a stable economy, and it is one of the major tourist attractions in South America. As per recent data, the per capita income in Aruba is about $25,600, making it one of the wealthiest countries in the Caribbean region. So if you plan to start a business in Aruba, your priority objective would be building a clientele to make the business successful. There is no better way to connect with potential customers than by calling with powerful virtual phone systems. In this article, we will discuss how to call Aruba from the US and tone down your bills and expenses to a great extent. How to Call Aruba From the US? The step-by-step process of calling Aruban landline numbers from the United States mobile or fixed lines is mentioned below. Let’s understand these steps in detail. How to Call Aruba from the US Step 1: Dial US International Exit Code, i. e. , 011. Step 2: Dial Aruba Country Code, i. e. , 297. Step 3: Dial the Area Code, E. g. 582, for Oranjestad. Step 4: Dial the last four digits of the recipient's landline number. Step 1: Dial US International Exit Code All the countries around the globe have a code that enables people to dial outside the country. For calling Aruba from the US, you must... --- ### Changing Phone Number? Here’s Everything You Need to Know > Learn how to change your phone number easily on iPhone, Android, or via your service provider. Follow the quick steps to update and stay connected. - Published: 2023-04-14 - Modified: 2025-05-08 - URL: https://callhippo.com/blog/general/how-to-change-phone-number - Categories: General Changing one's phone number can be perceived as challenging, but with the appropriate guidance and streamlined processes, the transition can be carried out expediently and seamlessly. This article aims to provide an intricate, step-by-step procedure for switching phones, executing number portability, and establishing a new phone number in minutes. Furthermore, we shall expound on additional vital details, including discontinuing a line, transferring contacts, swapping activation codes, and other pivotal information that will aid in a successful switch. Thus, if you are seeking an effortless means to alter your phone number while relishing enhanced versatility, then we urge you to read further. How to Change Your Phone Number in Minutes Changing your mobile phone number can be a hassle - but does it have to be? Before you switch, consider why you're doing it and the type of phone number you want. Do you need a new area code or are you switching from landline to cell? The process varies depending on your carrier. To make things easy, contact a customer service representative for help. They'll answer any questions and guide you through the process. Don't forget: get in touch with your provider before you begin making changes! 1. Change Your Number on Verizon Wireless Step 1: Download the My Verizon app. Step 2: Open the app and log in to your account. Step 3: Select the option to keep your current phone number when prompted during the setup process. Step 4: If you prefer to call customer service, request a... --- ### What Is A Call Parking? Benefits And How To Use It > Call parking improves business communication with clients and boosts customer satisfaction. Learn about ways to park a call and utilize it to increase productivity - Published: 2023-04-12 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/general/what-is-a-call-parking - Categories: General Employees can become overwhelmed with multiple incoming calls simultaneously in an organization. Keeping only one call on hold becomes a problem. It isn't a good strategy if you keep multiple calls on hold and hope to find an available agent to transfer the call. As a result, companies cannot take additional calls, and callers feel frustrated and stop contacting them. But is this the type of outcome your company aspires for? Call parking, a functionality incorporated in standard business phone systems, allows businesses to deal with large call volumes. It increases call center teamwork and boosts client experience. Let’s understand what does it mean to parking a call. We’ll also give an overview of how to park a call, its utility, and its benefits. What is Call Parking? Call parking is a function available in standard business phone systems or unified communications platforms that allow you to manage multiple shared calling responsibilities simultaneously. It is a method of holding calls in a shared parking lot so that any team member can retrieve them on a separate phone or extension. A call is routed to your company's cloud and allocated its extension whenever you park a call. Though it may be similar to call forwarding, call parking is a different feature. In call parking, anyone with an extension can answer the phone, and nobody needs to know others' extensions: no messed-up transfers, unexpected hang-ups, and waiting for ages to connect to someone. Call park can happen in both inbound and outbound... --- ### VoIP Security Best Practices for Safe and Reliable Communications > Implement top VoIP security best practices to secure your system. Ensure safe and reliable communications for your business. - Published: 2023-04-10 - Modified: 2024-08-23 - URL: https://callhippo.com/blog/general/voip-security-best-practices - Categories: General In today's business world, almost all businesses might be aware of the benefits offered by VoIP phone systems. But many need an awareness of the importance of VoIP security. VoIP security creates a safer environment for businesses to carry out data transit activities even if they have nothing to hide. VoIP security is a serious issue that every business owner & employee should know because, in the US alone, more than 500k employees lose their jobs because of cyber attacks. Let's elaborate more about VoIP security in this article. What Is VoIP Security and Its Importance? VoIP traffic and security is not only about encrypting the data packets during transit. It is about defining the level of trust the service provider conveys to their voice and text network. As security becomes a matter for all sizes of businesses, VoIP security is an inevitable feature you must have on your phone system. Here are the facts about why VoIP security is important for businesses. In 2021, the average cost due to the data breach activities was $3. 86 million. More than 60% of small businesses could not recover after a cyber attack. US-based companies alone lose around $15. 4 million annually due to cyber attacks. Comparing the Security of VoIP and Landline If you are looking for a straightforward answer to whether VoIP is more secure than Landline, the answer will be YES. Let's discuss how the security of VoIP is better than the old traditional phone system by comparing VoIP... --- ### How To Call Ireland From UK? Area Code, Tips & Best Time To Call > Discover how to call Ireland from UK. Our step-by-step guide provides affordable options and dialing codes for hassle-free communication. - Published: 2023-04-07 - Modified: 2025-04-22 - URL: https://callhippo.com/blog/general/call-ireland-from-uk - Categories: General Calling someone in Ireland from the UK may seem daunting if you are unsure what steps to take. This guide will provide you with detailed instructions and resources to make a call to Ireland quickly and easily. From determining your international phone code and finding the right customer service provider, to updating your mobile device's software and understanding the charges that accompany the call, this step-by-step guide covers it all. Let's learn how to connect with whoever there is in Ireland you want to reach – no matter where you are located in the UK. How to Call Ireland From the United Kingdom? Calling Ireland from the UK is a breeze - but you need to know the right dialing code, international format, and access numbers. Depending on the type of call you're making, there are different prefixes and codes. Step 1 - Use the international dialing format to call Ireland: 00 + 353 + Local Number. For example, if your local number is 01 234 5678, you should dial 00 353 1 234 5678. Step 2 - When making landline calls in Ireland from the UK, use the prefix 00353 before the local number. For example, if your local landline number is 01 234 5678, dial 00353 1 234 5678. Step 3 - When making mobile calls in Ireland from the UK, use the prefix +353 before the local number. For example, if your local mobile number is 08 123 4567, you should dial +353 8 123 4567 Step... --- ### Are Toll-free Numbers Free Internationally? > Read on to learn about toll-free numbers and international calling capabilities. Find out if toll-free numbers are free for callers outside of their originating country. - Published: 2023-04-05 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/are-toll-free-numbers-free-internationally - Categories: General, voip In today's global business landscape, staying connected with customers and stakeholders across the globe has become important. However, international calling can be expensive, especially if you have customers in many countries. This is where international toll-free numbers come into the picture. An international toll-free number is a unique type of phone number that enables businesses to receive calls from customers across the globe without incurring any charges. In simpler terms, customers can call your business at no cost, and you pay for the call charges. However, what exactly are international toll-free numbers? Do these toll-free phone numbers allow free phone calls internationally? Let's discuss this deeply in this article. What is an International Toll-free Number? An international toll-free number is a phone number that customers can use to contact your business without paying any charges. The service is available in most countries worldwide, allowing businesses to reach out to their customers quickly regardless of location. Additionally, international toll-free numbers allow companies to establish a direct connection with their customer base, which can be highly beneficial for efficient communication. Moreover, business owners don't need to worry about billing or long-distance calls fees when using an international toll-free number – this service is completely FREE! Recommended Read : Top 10 Providers for VoIP International Calls Are International Toll-free Numbers Free to Call Internationally? Yes, international toll-free numbers are completely FREE to call internationally. You will only pay the phone charges incurred when a customer contacts your business via this service. Furthermore, there... --- ### Call Center Reporting: A Comprehensive Guide > Learn the best practices and gain insights into call center reporting. Optimize call center operations and improve customer satisfaction with these tools. - Published: 2023-04-03 - Modified: 2025-03-12 - URL: https://callhippo.com/blog/general/call-center-reporting - Categories: call center, callcenter, General Imagine stepping into a buzzing call center as the new manager. Phones ring, agents chatter, and screens flicker with endless activity. Overwhelming, right? That's where call center reporting tools come to the rescue. These solutions highlight the hidden patterns of your operation. From call volumes and average duration to queue activity and customer satisfaction, a call center report reveals the true story behind the noise. Whether you're managing a small team or a massive center, these tools can change how you work. Curious to see the top tools that can transform your work? Let's dive in and explore the world of call center reporting! What is Call Center Reporting? Call center reporting is a process that converts the raw data collected from your ACD, IVR, and WFM systems into successful and insightful reports. With such insight reports, businesses can easily get a clear picture of their performance, especially on conversion rates. Call Center Reporting Vs. Analytics Both call center reports and analytics are vital if you intend to have a good contact center solution. Almost both are interchangeable. However, that doesn’t mean that they are the same. Yes! They are different; look over the table to clearly understand how they differ. Types of Call Center Reports As mentioned above, call center reports pinpoint the key performance of activities of the call center along with the individual performance of the agents working in the specific contact center. Regarding contact center reporting activities, there are numerous reporting formats in practice. Here are... --- ### 8 Best Virtual Receptionist Services In 2025 – How It Works & Benefits > Discover the top virtual receptionist services for small businesses in 2025. Learn about their benefits and how to choose the right one for your needs. - Published: 2023-03-31 - Modified: 2025-04-08 - URL: https://callhippo.com/blog/general/best-virtual-receptionist-services - Categories: Customer service, General As a small business owner, you're juggling tasks constantly - from closing deals to troubleshooting issues. When you're this busy, answering every phone call can feel impossible. But those calls could be your next big opportunity or a loyal customer needing help. That's where a virtual receptionist service comes in. They can pick up calls on your behalf, manage your calendar, and handle basic customer inquiries. When you delegate these tasks to a virtual phone receptionist, you free up your time to focus on growing your business while reducing operational costs. Curious? Let's explore how it works and the best virtual receptionist services. What Is A Virtual Receptionist Service? A virtual receptionist service can mean two different things. It might refer to real people who work remotely to handle your company's calls and messages. These professionals manage your communications from off-site locations, take care of incoming calls, respond to customer queries, and handle basic administrative tasks. On the other hand, it also refers to automated systems that perform similar functions. These digital solutions use artificial intelligence to customize responses. For instance, they can check your calendar and set up meetings when you're free or even negotiate on your behalf based on pre-set conditions. Top 8 Best Virtual Receptionist Services This list of best virtual receptionist services is curated independently based on service quality, customer satisfaction, pricing, and technology. We have no affiliations or sponsorships with the listed companies, and the order does not indicate their ranking of quality or preference.... --- ### What is A Blended Call Center Solution? A Complete Guide > A blended call center solution approach can optimize your contact center operations, providing a cost-effective and flexible solution for your business needs. - Published: 2023-03-29 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/what-is-a-blended-call-center - Categories: General Blended call centers are revolutionizing the customer support sector by incorporating both outgoing and incoming calls through the same call center. But wait, aren’t phones supposed to support both types of calls simultaneously? While this may hold true for your handheld device, it is not the case with call centers. Contact centers must be well-equipped to handle multiple calls and inquiries simultaneously. As a result, intelligent routing software often offers either the inbound or outbound calls option to manage the high volume of interactions. However, in recent years, technology has made gigantic leaps that enables call centers to support outbound and inbound calls through the same communication line. Consequently, you can offer your customers a consistent and seamless experience. After all, companies making $1 billion annually can expect to earn an additional $700mn within 3 years of investing in customer experience. This is what blended call centers can contribute to. By the end of this guide, you will know all about blended call center solutions, including their features, benefits, challenges, setup procedure, and best practices. What Is a Blended Call Center? Blended call centers are equipped to handle both outgoing and incoming calls. These centers are highly flexible and are operated by professionally trained agents. Depending on the call type and marketing strategy, the agents can be enthusiastic salespersons or empathetic customer support executives. With blended call centers, your agents will not be limited by inbound or outbound calls. They can do both. Agents won’t have to wait for your... --- ### Step-by-Step: How to Get a 1-800 Number for Your Business? > Getting an 800 number adds credibility to your business. Read our guide of How to Get a 1-800 Number for Your Business to remain competitive. - Published: 2023-03-27 - Modified: 2024-12-09 - URL: https://callhippo.com/blog/general/get-an-800-number - Categories: General Given the highly competitive business landscape, a toll-free number or an 800 number remains a must-have for businesses worldwide. It lets customers call the business without incurring extra charges while adding credibility. A lot of VoIP providers offer toll-free service options in the business phone system that they offer. The blog presents intricate details about the 800 number and the benefits and factors you should consider before choosing an 800 number. We’ll also discuss how to get a 1-800 number for your business. Let’s get started. What Is An 800 Number? An 800 number is a toll-free number that allows a person to reach out to a business or individual without paying for the call. The history of the 800 number dates back to 1966. In the last thirty-seven years since its introduction, many businesses have used 800 as their primary and extended support number. There has been a rising demand for 800 numbers. Hence, more numbers with prefixes to the 800 numbers were introduced, and that’s why you see toll-free business numbers with 866, 844, 855, 888, 877 area code , or 833 prefixes. These toll-free numbers with different prefix variants function like the 800 numbers while offering similar benefits to businesses. Is An 800 Number Right For Your Business? While cell phone carriers have diminished geographic barriers and call charges have come down, people still endure hefty charges when it comes to long-distance calling. The primary idea behind getting the toll-free 800 phone number for your business is... --- ### What Is Phone Extension – All You Need to Know > Discover what a phone extension is, its key benefits, and learn how to set up and manage it to streamline your business communication effectively. - Published: 2023-03-22 - Modified: 2024-09-20 - URL: https://callhippo.com/blog/general/what-is-a-phone-extension - Categories: General Effective communication is crucial today, and businesses and individuals constantly seek efficient and reliable ways to communicate. Phone extensions are one such method that enhances communication by enabling the addition of extra numbers to a primary phone line. This versatile feature can be utilized for both personal and professional purposes. In this blog post, we will comprehensively explore phone extensions, including their definition, functionality, and advantages. Let's dive into the details! What Is a Phone Extension? A phone extension is an additional phone line integrated with an existing phone system, making it possible for businesses to have incoming callers add multiple phone numbers without requiring additional lines or devices. It is particularly advantageous for large companies with several departments or employees who need to handle phone calls. For example, a company can have a dedicated phone extension number for its customer service department linked to the same phone system as the telephone extension used directly for the sales department. With every customer service employee having a unique extension number, customers can quickly and easily reach the right person. Moreover, if the sales team is unavailable, the phone system can automatically forward calls to the customer service department to ensure prompt customer service. Another situation where phone extensions are handy is for small businesses with remote employees. Each worker can have their phone number and unique extension number connected to the same phone system. This allows customers to reach the appropriate agent anywhere in the world without dialing separate phone numbers... --- ### Cloud Call Center Software - Features, Benefits & Top Providers > Learn everything about cloud contact center solutions: features, benefits, and more. Explore the top 8 cloud contact solution providers in 2024. - Published: 2023-03-17 - Modified: 2025-02-28 - URL: https://callhippo.com/blog/general/cloud-contact-center-solutions - Categories: General Timely and efficient communication plays a crucial role in the success of modern businesses. It not only helps improve customer satisfaction but also empowers you to stay ahead of competitors. In fact, a 2023 study by Gartner found that 74% of customer service leaders are planning to increase their investment in cloud-based contact center solutions over the next two years – highlighting the growing importance of cloud call center solutions. In this detailed blog, we will discuss all the key topics around this subject, ranging from the key features of cloud contact center solutions to their benefits and different types. Let’s get started. What is a Cloud Contact Center Solution? A cloud contact center serves as a virtual hub for customer support operations. Unlike traditional setups with physical infrastructure, it operates entirely online. This setup enables customer service agents to handle various forms of communication, such as calls, emails, and messages, from any location with internet access. Here are the key benefits of cloud-based contact center solutions: 1. Flexibility: These solutions are accessible from anywhere with an internet connection, enabling agents to work remotely. 2. Scalability: Cloud call center solutions can easily adjust to meet changing business needs without investing in new infrastructure. 3. Cost-effectiveness: These solutions also eliminate the need for costly hardware maintenance and upgrades. To sum up, cloud contact center providers give businesses easy, flexible, and affordable ways to handle customer communications, helping them succeed in today's competitive business landscape. 10 Must-Have Features of Cloud Call Center... --- ### 11 Best Toll Free Number Service Providers in 2025 > With the increased use of toll-free numbers, choosing the best toll free number service providers is integral. Explore all about it in detail here! - Published: 2023-03-15 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/toll-free-number-service-providers - Categories: General If you want to keep your company number independent of any particular region and provide callers with a better experience, using a toll-free phone number should be your go-to. Be it individuals, small business owners, or established enterprises - anyone can get their own toll-free, thanks to modern technology and the Internet. It goes without saying that only some phone systems can meet the demands of your company. In order to communicate efficiently, you will need access to a range of tools and technologies in addition to the toll-free number. But with a plethora of toll-free service providers, choosing the best one can take time and effort. If you want to land the perfect toll-free service provider, this blog is for you. Here we will be glancing at the 11 best toll free number providers and digging deep into their pros and cons. But before doing that, let's take a look at what precisely are business toll free numbers and the role they play in today's landscape. What Are Toll-Free Numbers? Toll-free numbers have unique three-digit codes and may be called from landlines at no cost to the caller. Callers can efficiently utilize these numbers to communicate with organizations and persons located across the globe without incurring long-distance charges. Business toll free numbers are particularly popular for customer service. Because of the toll-free service, potential customers have always had a free and straightforward way to contact businesses. Wireless callers, however, are charged for the airtime minutes used during a toll-free... --- ### Unconditional Call Forwarding: How to Resolve Voice Forwarding Issue? > Understand Call Forwarding Unconditional, fix forwarding issues, and learn key differences from conditional call forwarding in simple steps. - Published: 2023-03-13 - Modified: 2025-03-20 - URL: https://callhippo.com/blog/general/conditional-vs-unconditional-call-forwarding - Categories: General Call forwarding is one of the critical aspects of today's contemporary telecommunication. However, many users need to be aware of forwarding their incoming call to another number so they won't miss any calls. In the business world, missed calls are termed as the missed opportunity. Every time a customer's incoming call goes to voicemail or is missed, your competitor's services step up and grab your market position. Using a call-forwarding feature would be the best choice to avoid such a crunching situation. Call forwarding is nothing but to direct incoming calls to other numbers you choose. Two forms of call-forwarding functions exist in today's contemporary telecommunication such as conditional and unconditional call forwarding. This article elaborates on those two forms in detail and provides a brief on how to set up and turn off the call forwarding options in various telecommunication devices. Conditional Call Forwarding Meaning Before stepping into the core topic, let's discuss some basics. The conditional call forwarding function is a call forwarding process that enables you to forward an incoming call to different numbers depending upon the caller's identity or the call answering condition (no reply, busy or unavailable). Conditional call forwarding would be the perfect option for those who want to forward the rejected incoming calls to another number rather than going to voicemail. Call Forwarding Unconditional Meaning Unconditional call-forwarding is a type of forwarding calls option that enables you to forward all incoming phone calls to another number. This unconditional call-forwarding option forwards the incoming... --- ### All You Need To Know About Shared Phone Number > A shared phone number allows your team members to make and receive calls and text messages using a single number through a web and mobile app. - Published: 2023-03-06 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/shared-phone-number - Categories: General, voip As a business, having a robust communication solution is crucial, and it helps the brand stand out from others in the competitive landscape. Whether it is customer service, sales, or operations, having multiple agents who can pick up and answer a phone call helps reduce the response time and minimizes the rate of unanswered phone calls. Beyond that, with shared phone numbers, it is easy to stay connected to your team, delegate responsibilities, and receive project updates. If you are wondering how a shared phone number works, read the article to know more. What Is a Shared Phone Number? Akin to how a shared email inbox, a shared phone number allows multiple agents to communicate using a single phone number. On the one hand, shared phone numbers help route incoming calls to multiple people on the team at the same time. All their phones ring when there is an incoming call, and whoever picks it up first gets connected to the caller. And on the other hand, your outgoing calls and messages to the customer will be routed through a single phone number. This helps if you use a single phone number to handle business and personal calls as it improves customer experience. Shared phone numbers help simplify the call experience for both enterprises and callers. Shared phone numbers have evolved to be a more cost-effective option for small businesses when compared to having a personal cell phone number for everyone on your team. A McKinsey study shows that 87%... --- ### How To Dial An 800 Number From Mexico? A Quick Guide > A quick step-by-step guide on how to dial 800 number from Mexico. Also, learn about the alternate ways to dial US toll-free numbers from Mexico to streamline business communication. - Published: 2023-03-03 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/general/how-to-dial-an-800-number-from-mexico - Categories: General Want to call a US toll-free 800 number from Mexico? Are your customers in Mexico facing problems calling your company's toll-free number? If so, you have reached the right blog. This quick guide will help you in the process. There can be many reasons to call a US 800 number from Mexico. Your airline's customer service might be a US 800 number. Your lost credit card's helpline could be a US toll-free 800 number. Mexicans are 11% of the US population. They constitute one of the biggest minorities in the US. Mexico itself is a rapidly growing market with a population of 130 million. Businesses in the US must take advantage of this opportunity and read this guide to reach their prospective clients in Mexico. How To Dial An 800 Number From Mexico? 800 numbers are the toll-free numbers used across the US and typically allow free calling to callers within the US. However, you might have to bear some charges if you dial US toll-free numbers from other countries. Within the US, you have to dial the number in the simple format: '800-XXX-XXXX'. However, when you dial the same number from Mexico, you need to follow the following quick steps: Step 1: Replace the '800' prefix in the number with '001-880' Step 2: Dial the rest of the number as it is. Step 3: Your number, say '800-555-5555', will look like this - '001-880-555-5555'. Step 4: Simply dial this number to make the call. You now know how to... --- ### Best Enterprise VoIP Phone System For Business Communication > Discover top enterprise VoIP phone systems that boost communication, improve collaboration, and cut costs with reliable, internet-based solutions for businesses. - Published: 2023-03-01 - Modified: 2025-01-29 - URL: https://callhippo.com/blog/general/enterprise-voip-phone-system - Categories: General Having the right means of communication has become significantly crucial, with remote work and global teams being common. Enterprise VoIP systems make it simple for businesses to connect via the Internet. The global mobile VoIP market is projected to grow at a CAGR of 12. 9% from 2024 to 2030 due to its cost-saving potential and minimal maintenance requirements. Let’s look at some of the best enterprise VoIP providers, each designed to fulfill specific market needs. What is Enterprise VoIP? Enterprise VoIP is a communication tool that allows large organizations use the internet to make voice calls rather than traditional phone lines. With its ability to promote high-quality, scalable, and economical communication across multiple devices and locations, it is ideal for organizations with dispersed teams and remote workers. Enterprise VoIP combines messaging, video, and phone on a single platform, streamlining communication and reducing expenses. For example, businesses that use VoIP report saving between 30% and 50% on communication costs. This is important in modern business settings where flexibility and cost-effective solutions are crucial. Top Picks: Enterprise VoIP Solutions By substituting internet-based audio, video, and messaging services for traditional phone lines, enterprise VoIP phone system have completely changed how businesses communicate. This shift enables flexible, scalable, and economical communication across devices. Small businesses save over 90% on international calls when using VoIP, underscoring its cost-effectiveness for organizations of all sizes and sectors. Listed below are some of the top enterprise VoIP provider solutions: 1. RingCentral RingCentral is a popular business VoIP... --- ### How To Forward Text Messages? [5 Ways Explained] > Discover 5 easy ways to forward text messages, including forwarding messages on Android & iPhone. Enhance your customer service with this simple guide! - Published: 2023-02-27 - Modified: 2025-03-03 - URL: https://callhippo.com/blog/general/how-to-forward-a-text-message - Categories: General, voip In today's world, texting has become one of the most common and convenient ways of communication. Text messaging is an essential feature of our mobile phones, allowing us to send short messages to our friends, family, and colleagues. However, sometimes we receive a text message we want to share with someone else. Forwarding a text message is a simple and effective way to do this. But many people are not aware of how to forward a text message! In this guide, we will explore how to forward text messages on different mobile devices and emails, making it easy to share information with the people who need it. 5 Ways of Forwarding a Text Message From Android and iPhone There are numerous ways to forward a text message, each serving a different purpose. Below are some ways you can forward your text messages. Streamline collaboration by forwarding SMS messages to keep everyone informed and reduce the need for constant meetings. Enhance organization and save time by utilizing an email verifier to ensure efficient communication channels for forwarding important information. 1. How to Forward a Text Message on Android? Forwarding short messages on an Android device is simpler and less time-consuming. Here is how to forward a text on Android without any trouble! Step 1: Open the messaging app on your Android device. Step 2: Find the original message you want to forward and long-press it. Step 3: You should see a menu of options appear. Tap the "Forward" option. Step 4:... --- ### Enterprise Collaboration System - Why You Should Get One? > Find out why your business needs an enterprise collaboration system and how it can simplify your communication, increase productivity, and improve teamwork. - Published: 2023-02-24 - Modified: 2025-01-29 - URL: https://callhippo.com/blog/general/enterprise-collaboration-system - Categories: General As companies of all sizes look to increase their productivity and efficiency, an enterprise collaboration system can be the key to enhancing communication, improving productivity, and driving innovation. But what is an enterprise collaboration (EC) exactly? How does it operate? And most importantly, is an EC system a practical and relevant solution for your company's needs? You'll find the answers to these questions in this article. We'll define enterprise collaboration and go over the factors to consider while choosing an enterprise collaboration platform. What is an Enterprise Collaboration System? An enterprise collaboration system is a suite of software tools designed to facilitate communication, coordination, and cooperation among employees within an organization. These systems integrate various functionalities such as messaging, file sharing, project management, and video conferencing into a single platform, enabling seamless interaction and collaboration across different teams and departments. In other words, an enterprise collaboration system (ECS) can help companies in maintaining communication with clients and partners while facilitating more effective decision-making processes by offering its users features like task management, document sharing, video conferencing, and instant messaging. Why Does Your Organization Need Enterprise Collaboration Software? Collaboration is no longer a luxury but a necessity. With the rise of remote work and distributed teams, it's more important than ever to have a system in place that enables seamless communication and collaboration. For that, choosing among the effective enterprise collaboration platforms has become mandatory. Here are some of the reasons why your firm requires enterprise collaboration software: 1. Streamline Collaboration... --- ### What is Wi-Fi Calling And How To Use It To Connect With Customers? > Learn how Wi-Fi calling works, its benefits, and how it ensures seamless connectivity and cost savings when cellular service is limited. - Published: 2023-02-22 - Modified: 2024-11-11 - URL: https://callhippo.com/blog/general/wifi-calling - Categories: General Staying connected is essential—but what happens when your cellular network falls short, whether at home, in an office building, or while traveling? That’s where Wi-Fi calling comes into play. This feature fills the gap by allowing you to make calls and send texts over Wi-Fi rather than depending solely on cellular networks. Wi-Fi calling not only provides dependable connectivity but also offers potential cost savings, clearer call quality, and a smooth communication experience. In this blog, we’ll explore what Wi-Fi calling is, how it works, and why it can be a smart choice for enhancing your mobile experience. Ready to learn more? Let’s dive in! What is Wi-Fi Calling? WiFi Calling is a feature that lets you make calls and send texts using a WiFi network instead of relying on your cellular network. It’s especially helpful when you’re in places with weak or no cell signal, like basements, remote areas, or buildings with thick walls. With WiFi Calling, as long as you’re connected to a strong WiFi network, you can still stay in touch with clear calls and reliable messaging. “Wi-Fi calling is a game-changer for connectivity. It allows users to stay connected in areas where cellular signals fall short, enhancing both accessibility and call quality. ” — John Legere, Former CEO of T-Mobile This feature can also save on international roaming costs since calls made over WiFi may be treated as local calls, depending on your carrier’s policies. It’s a convenient way to stay connected wherever WiFi is available.... --- ### How To Call USA From Ireland? A Step-by-Step Guide > Understand the step-by-step process of how to call USA from Ireland. Also, learn about US’s country code and USA phone number. - Published: 2023-02-20 - Modified: 2025-05-06 - URL: https://callhippo.com/blog/general/how-to-call-usa-from-ireland - Categories: General Having friends and family living in the US? Or, are you planning to expand your business overseas? Either way, it has become easy to make international calls without having to worry about calling costs. By sitting in Ireland, you can get a local number of the US or any other countries and connect with people all across the globe. Yes, it’s that simple. This post will teach us how to call America from Ireland and dial the US from Ireland using virtual calling platforms. All you need to know is the country's exit code, the area code of the region you are dialing to, and the mobile phone number. Let’s dive in. How To Call USA From Ireland International calling plans have never been this simple. With the introduction of the virtual phone system, you just need to know the calling codes and have a good internet connection. Let’s discuss the area codes for calling the US from Ireland. Step 1: Enter the Exit Code for Ireland Before you dial the number, make sure that you have entered the exit code of the country you are calling from. The exit code for Ireland is ‘00’ and should come before the area code and the telephone number. Alternatively, you can use the ‘+’ symbol instead of the exit code. Step 2: Enter the Country Code for USA Once you have entered the exit code, you should now provide the country code for the US. Every country has its unique country code... --- ### What is a VoIP Caller? | Top 5 Providers for VoIP Calling in the US > Learn what a VoIP caller is and how VoIP technology is changing the way we communicate in business. Read more on the CallHippo blog. - Published: 2023-02-17 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/general/voip-caller-in-us - Categories: General Almost 35% of businesses today use VoIP callers. A highly efficient and affordable means of calling, VoIP callers are a smart choice for any business. However, several myths about VoIP technology prevent people from adopting this technology. For instance, that it is only for spam calling, that it is a scam, that it is insecure, or that it is too complicated. So, here’s our A to Z guide on everything you need to know about a VoIP Caller for your business. What Is A VoIP Caller? “VoIP Caller” can have two meanings—the VoIP phone system or the person who makes a call using the VoIP system. VoIP (Voice over Internet Protocol) is a modern technological advancement. It allows you to call using your internet connection rather than your landline or mobile phone carrier. In addition, to make VoIP calls, you don't need mobile phone towers, cables, or other expensive hardware. This feature makes VoIP callers popular. A caller using Voice over Internet Protocol technology to make outgoing or incoming calls could be an individual, a small business, or a large enterprise. Because of its many advantages, more people and businesses are switching to VoIP calling from traditional phone systems. What is VoIP Phone System? A VoIP or Voice over Internet Protocol system is a technology that uses an internet connection to make your calls. A VoIP phone system works by converting your voice signals into digital signals. The digital signals are transferred via a router over the internet to your... --- ### 10 Best Conference Call Services For Businesses in 2025 > Learn about the top 10 conference call services. Compare features, pricing, pros, and cons to find the best conference call tools for your business needs. - Published: 2023-02-15 - Modified: 2025-04-07 - URL: https://callhippo.com/blog/general/best-conference-call-services - Categories: General As hybrid work settings become more prevalent, companies rely increasingly on conference call services and other communication tools to ensure productive teamwork. The global unified communications market is expected to expand at a CAGR of 17. 4% from 2024 to 2030, reflecting the growing reliance on these solutions. This blog provides a comprehensive guide to the best conference call services, detailing their features, pricing, pros, cons, and ideal use cases to help you make an informed choice. Here Are The Top 10 Conference Calling Services For Businesses In 2025 Your organization's productivity and capability to collaborate might be greatly impacted by the conference call service you use. An in-depth summary of the leading conference call service providers is provided below to assist you in selecting the best platform for your company's requirements. 1. RingCentral RingCentral is a cloud-based conference call service provider well-known for its reliability and feature-rich platform. It uses HD audio and video calls to enable easy interaction for companies of all sizes. The platform's easy integration with well-known productivity tools, like Google Workspace and Microsoft Teams, makes it a very adaptable option. RingCentral ensures that modern businesses run effectively with features like call analytics and customizable user interfaces. Key Features Auto-dialer Call monitoring Call reporting Call scripting Predictive dialer Pricing For business phones, RingEX pricing plans include: Core: $20/user/month Advanced: $25/user/month Ultra: $35/user/month 14-day free trial available *Pricing as of 24-01-2025* Ideal for: Large to medium-sized businesses looking for advanced conference calling services with strong integration features.... --- ### Virtual Calls: What it is and How Does a Virtual Phone Call Work? > Learn How Does a Virtual Phone Call Work? and how they can improve your communication. Discover the benefits of virtual calls today. - Published: 2023-02-10 - Modified: 2025-01-07 - URL: https://callhippo.com/blog/general/virtual-calls - Categories: General Virtual calling is changing how businesses communicate. It lets companies make calls, hold conference calls, and collaborate using internet-based phone systems. As of 2024, 87% of startups use or plan to use Voice over Internet Protocol (VoIP) services. And why not? Virtual calls reduce phone bills, help establish a local presence, and offer more flexibility than traditional phone lines. But what is a virtual phone call? And how to receive a virtual phone call? In this blog, we’ll cover everything about the virtual phone system and the available platforms, as well as the advantages of using virtual calls. What Is a Virtual Phone Call? A virtual phone call is a voice conversation conducted over the internet instead of traditional phone lines. It allows real-time communication between people, regardless of their location. Using computers, smartphones, or other internet-connected devices, users can make and receive calls just like with a regular phone system. Virtual calls work through Voice over Internet Protocol technology. They can connect to both other VoIP users and traditional phone numbers. This flexibility means you can call anyone, whether they're using a landline, mobile phone, or another internet-based system. Virtual calling offers the familiar experience of a phone call with added benefits like cost savings and advanced features. Recommended Read : What’s the Difference Between VoIP and VoLTE? What is a Virtual Phone System? A virtual phone system is a cloud-based telecoms service that gives organizations a professional phone presence without requiring physical infrastructure. The system makes use of... --- ### 10+ Best Second Number Apps for 2025 [Ranked & Reviewed] > Find the best second phone number app for work or privacy. Explore our top apps with features, benefits, and tips to help you stay connected. - Published: 2023-02-08 - Modified: 2025-05-13 - URL: https://callhippo.com/blog/general/best-second-phone-number-apps - Categories: General, voip Why invest in expensive telephony hardware and connections when you can get a virtual number and many features for a very reasonable cost? This rationale is driving a significant number of businesses to choose virtual numbers. They are using virtual numbers as business phone numbers and a second phone number for businesses to maximize features and minimize costs. A virtual phone number is internet-based. It allows you to make phone calls and send messages from any device and location. It also comes with interesting features and integrations that help your business thrive. There are many options today for second phone number apps, and it isn't easy to know which app is right for you. So, here's our rundown on some of the best second phone number apps for you. 13 Best Second Phone Number Apps (Free & Paid) Here’s our selection of the 13 best second phone number apps you can use in 2023! 1. CallHippo One of the most comprehensive business phone systems, CallHippo is a fast, easy, and feature-rich second phone number app. It has interesting features like Smart Switch and Call Analytics. Smart Switch allows you to choose between service providers before calling to gain maximum call connectivity. With Call Analytics, you can analyze team performance and call data to make your business more efficient. Being a VoIP-based calling system, CallHippo can work from your desk phone, mobile phone, cordless phone, or desktop. It provides you with a free local number, a toll-free number, and international numbers.... --- ### How to Call Hong Kong From the US? > Learn how to call Hong Kong from the US with this step-by-step guide. Find dialing codes, tips, and how virtual numbers simplify international calls. - Published: 2023-02-06 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/general/how-to-call-hong-kong-from-the-us - Categories: General If you have ever tried to call a phone number in Hong Kong from the United States, you know it can be a frustrating experience. The good news is that there are a few simple steps you can follow to make the process a lot easier. In this blog post, we will show you how to call a Hong Kong phone number from the US, from a landline, mobile or wi fi. We’ll also provide some helpful tips so you can solve any problems if you run into them along the way. Let’s jump in. Should you make international calls? An international call is a telephone call that is made from one country to another. As the world recognizes global interconnectedness more and more, people recognize the value of contacting friends, family, customers or business partners in different countries easily and quickly. For that reason, a lot of people in the United States are making international calls in order to stay connected with those abroad — whether that be to Canada, Mexico, or Hong Kong — for personal reasons or professional ones. Making International Calls Is Easier Than Ever Before International calling services offered by telecommunications companies provide a great way to bridge the gap between two countries — without requiring an expensive plane ticket or even mail. In fact, making an international call today is easier than ever before. Especially, with options like voice over internet protocol (VoIP) that add even more convenience for users looking for real time... --- ### 11 Best Free Auto Dialer Software in 2025 > Looking for the best free auto dialer software in 2025? Check out our list of 11 highly rated free auto dialer apps to help you stay connected and productive! - Published: 2023-02-03 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/free-auto-dialer-softwares - Categories: call center, General In today’s world, businesses need to stay ahead of the competition. One way of doing this is by embracing new and advanced technologies – especially when it comes to customer service. As such, business owners need to facilitate their workflows and maximize their marketing initiatives with auto dialer software. A modern auto dialing system can save you time, keep customers up-to-date, boost sales and ensure no calls are going unanswered or forgotten about. In this article, we are taking a deep dive into auto dialer technology along with discussing the 11 best free auto dialer software's available in 2023, along with their features, pros, cons and pricing plans. We will also discuss how to select the right auto dialer software and frequently asked questions about automatic dialers so that you can make an informed decision when choosing the best free auto dialer solution. Get ready to take your communication strategy from manual to automated! Read on to find the best auto dialer solution for your business. What is Auto Dialer Software? Auto-dialer software (also known as predictive dialer) is an automated system used by businesses or organizations to call customers or contacts from a list of numbers stored in its database. The purpose of this power dialer is to increase efficiency and productivity through automated processes, which save time by avoiding manual labor, such as typing phone numbers into a keypad one-by-one. With modern auto-dialers, calls are made at an accelerated rate compared to traditional methods, allowing support staff to... --- ### 9 Best Softphone for Mac in 2024 > Looking for a reliable and user-friendly softphone for your Mac? Our comprehensive guide reviews the top options available and helps you choose the perfect one for your business or personal use. - Published: 2023-02-01 - Modified: 2025-01-28 - URL: https://callhippo.com/blog/general/softphones-for-mac - Categories: General The Softphone market is constantly changing, and with that comes innovations, as well as ways to cut costs. Finding a suitable softphone can be difficult whether you are an entrepreneur or a busy working professional. It's even more tricky if you want to find one that will fit your budget and needs ideally. This article will provide you with the top 9 picks of Softphones for Mac! What Is a Softphone for Mac? A softphone belongs to the category of Voice-Over-Internet Protocol software that lets you take & make phone calls over the Internet. Not just calls, with a softphone, you can do so much more such as instant messaging and even video calls. Softphones are available both free and paid. The free version often has limited functionalities. Whereas, with most paid softphones, you get advanced call management features like call recording, call forwarding, etc. The biggest perk of choosing a softphone over a traditional call device is that the former is much cheaper as you rely on the Internet, no phone network. In addition, the call quality is way better for softphones. Why Should You Opt For a VoIP Softphone? There are many reasons why people switch to a VoIP softphone instead of using traditional landline phones: VoIP allows you to make free calls over the Internet. You don’t have to pay any additional fee for international calls. So you can save money by not paying for those types of calls. It is easy to set up, install and... --- ### How To Call Spain From The US? A Step-by-Step Guide > Understand the step-by-step process of how to call Spain from the US. Also, learn about Spain’s country code and Spain phone number. - Published: 2023-01-30 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/how-to-call-spain-from-the-us - Categories: General Spain, a country situated in southwestern Europe, is famous for tourism. Besides, it makes up the world’s sixteenth-largest nation by nominal GDP and the sixth-largest in Europe. Spain has around 6 million foreign residents, which is among the highest in Europe due to its economic prowess and high standard of living. Given that Spain has a large migrant population, you might find friends and family residing there. You may also have customers and clients living in Spain. Luckily, modern technology like VoIP or virtual phone number systems makes it easy and affordable to make international calls to Spain or other countries. This post will guide how to dial Spain from the US, share the different Spain area codes, and the best virtual calling platform to make international calls. Recommended Read : How to Call Japan From the US? How To Call Spain From The US Dialing Spain from the US is quite simple. All you need to do is dial the country exit code of the US, the area code of the region where you are dialing in Spain, and the cell phone numbers. Below are the steps you should follow while calling Spain from the US: Step 1: Enter the US International Exit Code Before making any phone calls, make sure you enter the US international exit code. The exit code to dial a phone number outside of the US is ‘011’. Instead of entering the international exit code, you can also use the ‘+’ symbol. Step 2: Dial... --- ### How To Call Colombia From The US? [+57 Colombia Country Code] > Learn how to call Colombia from the US! Discover 3 simple ways to call, including a free method, best time to call and more. - Published: 2023-01-27 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/call-colombia-from-the-us - Categories: General, how to call Staying connected with loved ones or conducting business in Colombia can be a bit challenging– especially if you live in the USA. The process of making international calls can be a bit confusing and as well costly. However, this blog post will discuss three simple ways to call Colombia from the US, including a free method. We will also provide step-by-step instructions and the best time to call Colombia from the US. How To Call Colombia From The US? When calling Colombia from the US, it's important to have a clear understanding of the process and the necessary codes and dialing instructions. Step 1: Dial US exit code, "011" Step 2: Enter country code which is "57" Step 3: Enter the Columbian area code of the person you want to reach Step 4: Add the specific phone number you want to connect Calling Colombia From USA (To landline number) The 1st and the most common way to call Colombia from the US is by dialing the exit code of USA– 11, followed by Columbian country code +57, followed by the area code and the local number of the person you're trying to reach. Note that this is the most traditional calling method and is typically used to reach landline numbers in Colombia. The dialing format for calling Colombia from the US is as follows: 011 + 57 + + . Here are the step-by-step instructions for calling a landline number in Colombia from the US: Step 1: Dial USA exit... --- ### 7 Best Auto Attendant Phone System for Your Business in 2025 > Looking for the best auto attendant phone system for your business? We've reviewed the top 7 systems on the market to help you find the perfect one for your needs. - Published: 2023-01-25 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/general/best-auto-attendant-phone-system - Categories: General In today's competitive world, responding to inquiries and fulfilling customer requests promptly matters the most to businesses. As a business owner, missing calls from prospects or responding slowly to a customer inquiry can turn out to be a costly affair. Auto attendants help enhance customer service, answer phone calls and inquiries faster, improve productivity, and add more professionalism to your business. What is an Auto Attendant Phone System? An Auto attendant phone system acts as a virtual receptionist to answer and transfer the inbound calls of a business to relevant extensions and departments based on caller responses. It does so automatically with no manual intervention. Auto attendants are also called auto receptionists. They direct the caller to the best available customer service agent or the most relevant department based on the caller's information through the dial pad or speech. They can route incoming calls to VoIP phones, landlines, or mobile phones integrated with your business phone systems. A Forrester study shows that auto attendants and collaborative phone platforms help businesses increase their productivity by more than 10%. Multi-level Auto attendants play a pre-recorded voice message to understand the caller's needs and navigate them to the right department or extension. Auto attendants help businesses handle peak call volumes more effectively. With a properly configured auto attendant, businesses can handle most customer inquiries without a live agent. This way, the customer service agents get more time to handle inquiries and issues that are more complicated and truly deserve their attention. They get... --- ### How to Forward Calls from Landline to Mobile? > Forward landline calls to your cell with ease. Learn 3 methods—manual setup, star codes, and virtual phone systems from CallHIppo to never miss a call again. - Published: 2023-01-23 - Modified: 2025-01-13 - URL: https://callhippo.com/blog/general/how-to-forward-landline-calls-to-cell-phones - Categories: General Call forwarding is a go-to feature for enterprises that allows you to forward or redirect incoming calls from your landline to your cell phone. This is especially useful if you often travel or want to ensure you receive all important calls while away from your office. In fact, according to a recent survey, more than 65% of people use their cell phones as their primary mode of communication, and they rely on call-forwarding services to ensure they never miss a call. This blog will discuss 3 ways to forward landline calls to a cell phone, how to set up call forwarding with CallHippo, and the benefits of call forwarding. But before we look at the ways how to forward landline calls to cell phones, let's first look at the benefits of call forwarding to understand why you need to forward calls in the first place! 3 Ways to Forward Calls from Landline to Mobile There are several methods for forwarding landline calls to cell phones, including using the star code, manual forwarding, and a virtual phone system. Let's discuss each of these methods explaining how to divert calls from landline to mobile in detail. Method 1: Manual Call Forwarding (Via Receptionist) The first way to forward landline calls to a cell phone is to manually transfer the call to the cell phone number. This is the most common method. In this method, you hire a receptionist to answer your business calls. They receive the calls and forward them to your... --- ### Alternate Phone Number: What It Is and How to Get One? > Stay connected while protecting your privacy. Explore the 7 best alternate phone number apps and find the right fit for your business needs. - Published: 2023-01-20 - Modified: 2025-05-30 - URL: https://callhippo.com/blog/general/what-is-alternate-phone-number - Categories: General Alternate phone numbers are like having that extra pair of shoes you keep in the back of your closet—you never know when you'll need them. They can be a useful tool for any busy person who needs to separate their work and personal life or just wants to have more control over who knows their real number. Many people find it helpful to assign an alternate contact number for business contacts, family members, and even services like ride-sharing apps. This way, you're able to filter out calls from anyone outside of your desired circle and stay connected with only those contacts that really matter. So, why not make sure you're covered? Having an extra set of digits can come in handy when you least expect it! There are benefits to setting up a second phone number. We are going to look at why it is essential for everyone. What is an alternate phone number? Alternate phone numbers are additional numbers that can be used alongside your regular number. They are usually meant for non-personal communication. Having an alternate phone number can be especially helpful for business owners or those who use their phones for professional purposes. When giving out your business phone number, you can share your alternate phone number instead, so to ensure that your personal phone number remains private. An alternate phone number is a better choice than getting another landline - you can use your mobile device while dividing up business communication and private calls. It's the... --- ### Top 10 Free PBX Open Source Software for Businesses in 2025 > Explore the best free PBX open source software solutions for businesses in 2025. Discover top features, pros, and cons to find the right system for your needs. - Published: 2023-01-18 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/free-pbx-open-source-software - Categories: General A business-to-business (B2B) phone system can be an effective tool for an organization's customer relationship management (CRM). A B2B PBX is a device that allows callers to reach a specific employee or set of employees. This plays a critical role in a sales process by providing the answer to whether or not to engage with a company's sales force during the call and also provides instructions on how to proceed with contacts. A B2B PBX software is one of the most critical software applications responsible for all your processes, such as auto attendant, provisioning options, and administration. To have a successful telemarketing campaign, you can use these free open-source PBX software 2020 to build strong customer relationships. What Is Free PBX Software? PBX software is the backbone of a business phone system. It allows you to connect your PC to a phone system and control it from the comfort of your office. The software also allows you to manage your entire phone system from one place, which makes life much easier for IT administrators. Software PBX also known as IP PBX is used by businesses worldwide to provide their employees with a unified communications solution that lets them communicate in real time with customers, competitors, and partners without having to dial multiple phones or deal with different systems. You can do this through email message, voicemail, and faxes. In addition to allowing employees to take calls from customers, IPBX software will enable companies to automate tasks such as routing calls... --- ### What is Hosted VoIP? Definition, Benefits, Features, and Importance > A Complete guide about hosted VoIP. What it is, how does it work, key features of it, and the benefits you can get from hosted VoIP services - Published: 2023-01-16 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/what-is-hosted-voip - Categories: General Hosted VoIP solutions are a type of Voice over Internet Protocol system that allows businesses to make and receive calls over the internet. These services are managed by a third-party VoIP service provider, allowing companies to connect with their customers globally at pocket-friendly rates. And isn't it critical? Phone calls are still the most preferred communication channel (32%), followed by email (20%), text messages (12%), and chatbots (5%). Even digital-first brands like Adobe, Airbnb, Uber, and Netflix offer phone support to assist their customers. So whether you're starting out or already have a support team in place, investing in a hosted VoIP solution is a must. Let's understand why! What is Hosted VoIP? A hosted phone system or VoIP is a business phone system that allows you to use the internet to make and receive calls instead of a regular (analog) phone line. For example, you can use your web browser or a mobile app to communicate with your customers while keeping your personal number private. Hosted phone systems are suited for businesses looking for inexpensive solutions for their communication needs. These solutions are packed with advanced features, including call barging, call transfer, auto attendant, voicemail, and more. How Does Hosted VoIP System Work? A hosted VoIP solution converts your voice signals into a digital packet. The packet is then transmitted over the internet. It is then converted back into voice signals at the receiver's end. Since everything happens in microseconds, there's no lag between the communication. It is worth... --- ### How to Call Israel from The US? > Understand the step-by-step process of how to call Israel from the US. Also, learn about Israel country code and Israel phone number. - Published: 2023-01-13 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/how-to-call-israel-from-the-us - Categories: General Summary: Israel, a small country, has a strong economy and is one of the world's most holy sites well known for the western wall, the dome of the rock, and the AI Aqsa Mosque. Israel's geopolitical position, history, and culture are the only things that make it unique. Therefore, it is possible that you might know someone in your connection living in Israel, and you want to get in touch with them. Then how calling Israel from the US can be done? If you living in Israel and have the same query, here's a complete guide to help you understand how to dial Israel from the US. Calling Israel from the US may seem like tough work, but it is not! All you require is a mobile, laptop, or any kind of extension. You also need to follow the different methods and steps depending on the type of number that you want to call. Choose to use modern technology for making frequent calls from the US using a virtual phone system or VoIP. Dive into this guide and learn how to dial Israel from the USA using different ways. How To Call Israel from the US? The dialer should use modern communication tech to make an international call. They can get in touch with their clients in Israel to make the process very easy and quick. Here, we have a few quick methods to make calls. Check the below steps: Step 1: USA Exit Code Exit code works as a... --- ### US Phone Number Format with Country Code [Example Included] > Learn how to write US phone numbers with country code in the correct format. Explore examples and understand the importance of USA country code. - Published: 2023-01-11 - Modified: 2025-04-01 - URL: https://callhippo.com/blog/general/us-phone-number-format-with-country-code - Categories: General Nowadays, making a phone call to the United States is very simple. However, you need to have the correct US prefix phone number, as over 300 area codes are spread across the states. When calling someone in the US, you must learn how to write a US phone number with the country code. If you are unsure about the US phone number country code format, this article will help you through. How to call the USA phone number using your phone? Similar to other countries, the US phone number country code format has its format. When you dial it, you’re calling that country's area code from abroad. Follow these steps if you don’t know how to write a US phone number or are unaware of the US country code phone number format. 1. Obtain the country’s international exit code The country’s exit code helps you dial a US number from your landline or cell phone. Enter the USA exit code before doing anything else. To call abroad to the US, use below two ways to dial the exit code: +1 001 2. Know the country code for the USA What is the country code for US phone numbers? Well, the USA country code is 1. The code allows you to call the US from outside of the USA. A country code comprises 1 or 2 digits. One needs to dial the country code after the exit code. For example “001”+”1” 3. Check the correct area code An area code is... --- ### How to Get Global Phone Numbers for Maximum Connectivity? > Discover how to get global phone numbers for improved worldwide connections. Elevate your communication with our easy guide! - Published: 2023-01-10 - Modified: 2025-02-10 - URL: https://callhippo.com/blog/telephony/global-phone-number - Categories: telephony The demand for global phone numbers is on a steady rise as more & more businesses are expanding their operations globally and turning into multinational corporations. As the companies expand, they must streamline their operations, provide quality products, and provide the highest level of customer service and support to their global clients. All of this can be accomplished through the use of various technologies and tools, such as CRM, communication tools, and customer support software. ( source:freshworks. com ) VoIP, which stands for Voice over Internet Protocol, is one such popular technology that is in high demand these days. With the help of VoIP, you will have an international phone number that will allow businesses to field calls to other countries regardless of the dialing protocols used by the country. Besides, global phone numbers are secure, reliable, and cost-effective. But what exactly are global phone numbers, and why are they in demand? Let's find out answers to both of these questions in the next section. What Are Global Phone Numbers? As the name implies, an global phone number is a phone number with a specific country code as a prefix. For example, a virtual phone number Belgium will have the country code "+32" as a prefix. The goal of using global phone numbers is to establish a business presence in countries where you do not have a physical presence. Moreover, using international numbers for business is an effective way to streamline your customer service operations, support existing customers, and expand... --- ### 15 Best Virtual Phone Number Providers in Italy [2025] > Choose from the list of the best phone number providers in Italy. These providers offer virtual numbers in Italy at cost-effective rates. - Published: 2023-01-09 - Modified: 2025-04-04 - URL: https://callhippo.com/blog/general/virtual-phone-number-providers-in-italy - Categories: General Italy is one of the most popular European countries. If your business has customers in Italy, you'd need a cost-effective way to reach out to them over the cell phone. And what's a better way than using virtual phone numbers? An Italian virtual number allows you to make phone calls to Italy at local rates, irrespective of where you're located. Since you'll have a local number, customers in Italy will be more likely to pick up the phone. But what is a virtual phone number? Who are the top phone number providers in Italy? And how will it benefit your business? Let's answer these questions in detail. What Is a Virtual Number? A virtual phone number, also known as an inward dialing number, is not connected to a fixed line or sim card. Instead, you can access the virtual phone number via a mobile app or web browser and make phone calls to Italy. In other words, you don't need to buy an Italian sim card to buy a local Italian phone number. Instead, you can use VoIP services to get an Italian number and strengthen your local presence in the country. What Are the Benefits of an Italian Phone Number? The benefits of an Italian phone number go beyond cost savings. It helps you build trust with local customers, allows you to run location-specific ad campaigns, maintains professionalism, provides 24/7 connectivity, and supports integration. Let's look at these benefits in detail. 1- Makes Getting Started Easier To begin with,... --- ### What Is VoIP Number Porting? How Does It Work? > Learn and VoIP Number Porting, how it works, what you require, and what complications you may face while porting your VoIP number. - Published: 2023-01-06 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/what-is-voip-number-porting-how-does-it-work - Categories: General When it comes to great customer service, as simple as making sure you still have the same phone number is key. But what if your business is currently moving to a new location, or you don't want to continue using a specific phone service provider and want to switch to a new one? This is where VoIP number porting comes in handy, making sure you're keeping your old number within your new phone service that can ensure your business continuity and longevity. Now, the question that's on everyone's lips is: what is VoIP port number, and how does it even work? What is VoIP Number Porting? In short, VoIP number porting is the ability to transfer or "port" your existing phone number to a new VoIP service provider. That means if you're moving your business to a new office, you can keep your old phone number and have it work with your new VoIP service. Or, if you're not happy with your current VoIP provider, you can port your number over to a new service without having to change your phone number and lose valuable customers in the process. The FCC requires that phone numbers should be portable, so you're free to take your number with you regardless of the service you use. A rate center determines the geographic area in which your phone number is assigned, and as long as you're porting to a provider within the same rate center, you shouldn't have any problems. How Does VoIP Number... --- ### 12 VoIP Advantages and Disadvantages You Need To Know > Explore the key VoIP advantages and disadvantages for your business. From cost savings to potential drawbacks, make an informed decision about VoIP adoption. - Published: 2023-01-04 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/voip-advantages-and-disadvantages - Categories: General, voip As businesses and individuals seek efficient, cost-effective ways to stay connected, VoIP offers a compelling alternative to traditional phone lines. The global VoIP market, valued at $151. 21 billion in 2024, is projected to reach $236. 25 billion by 2028, growing at a compound annual rate of 11. 8%. This surge in adoption underscores VoIP's increasing importance in our interconnected world. But what exactly makes VoIP so appealing, and are there any drawbacks to consider? Let's explore key VoIP advantages and disadvantages to help you make an informed decision for your communication needs. What Are the Main Advantages of VoIP? VoIP is a technology that allows businesses to save money on their phone bills by switching to a more flexible system. It’s also much more secure than traditional landline phones, and it offers the ability to add new lines or even upgrade the existing ones. Let’s explore these key benefits of VoIP technology in detail. 1. High Scalability Another benefit of VoIP is its high scalability. VoIP can handle high calling volumes and allows you to scale up and down your phone system without impacting your current business operations. For example, if your business requirements suddenly increase, you can add more lines for more users at no additional cost. If you start getting a lot of calls from customers in different countries, then all you need to do is add another line or two, which will improve your overall customer experience and increase revenue. 2. Clearer Voice Quality Amongst the... --- ### How to Call Japan From the US? > Learn how to call Japan from the US! Our step-by-step guide includes Japan country codes, dialing formats, and tips for effective international calls. - Published: 2023-01-02 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/how-to-call-japan-from-the-us - Categories: General Over 34 billion minutes of international calls are made from inside the US every year. A lot of Americans have been calling Japanese numbers as well- both on mobile and landline numbers. This short blog will show you how to do that. Not only that, it’ll show you how to make calls at the lowest rates possible. How to Call Japan from the US? How to dial Japan from the US? Making an international call to a Japanese landline number takes a bit different process than calling a cell phone number. So, we have two situations on our hands. Let’s explain each of these scenarios separately: How to Call a Japanese Mobile Number from the US? Just follow the four simple steps mentioned below to call a Japanese number from the US. Step#1: Dial the US Exit code The exit code for the US is 011. So, if you’re calling a number outside of the US, this code tells the carriers you’re trying to make an international code. Or, you can just type the (+) symbol if you’re calling from a mobile or VoIP system. This is a standard procedure you need to follow for every international call from inside the US. Step#2: Country code The International Telecommunication Union is an international body that assigns unique codes to countries worldwide. These codes help to guide international incoming calls. Japan country code is 081. You need to add this after the 011 or (+) symbol for making international calls to Japan... --- ### Best 10+ Commercial Phone System for 2025 > Are you looking for a commercial phone system? Get the reviews of 10+ commercial telephone systems in 2025 to gain a competitive advantage. - Published: 2022-12-30 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/commercial-phone-system - Categories: General, voip There are tons of commercial telephone system providers are out there, and choosing the right one can be daunting. You need to make sure that your business's needs are met, and not only this, but you should also plan to protect yourself from potential threats. We'll give you a comprehensive list of the best 10+ business phone service providers for 2023 so that you can choose from them according to your requirements. Top 10+ Commercial Phone System Having a phone system can be beneficial to any business, large or small. With the advancement of technology and features, more businesses are looking at this option. We have done the research for you and put together a list of top 10+ business phone systems in 2023. #1 Nextiva Nextiva is a leading commercial phone system provider that offers an impressive selection of features at an affordable price. Each plan includes unlimited calling, voicemail and email storage, call forwarding, three simultaneous lines, and much more. Nextiva has an app that allows users to access the system even from their smartphone easily. The best part about Nextiva is that it can be installed on any device, be it Windows PC or Mac; an internet connection is the only prerequisite. Key Features Web Conferencing Auto-Attendant Call-Forwarding Video Meetings Pros Efficient Customer Support Advanced Call Management Features Collaboration Functionality Cons Buggy Mobile App Pricing Essential: $18. 95 per user/month Professional: $22. 95 per user/month Enterprise: $32. 95 per user/month #2 CallHippo CallHippo is another name that... --- ### Top 9 Free Business Phone Number Providers in 2025 > Get a free business phone number today! Compare 9 top providers and explore features, plans, and the best solutions to grow your business. - Published: 2022-12-28 - Modified: 2025-05-29 - URL: https://callhippo.com/blog/general/best-free-business-phone-number-providers - Categories: General As a small business owner, having a free business phone number is key to success. It can be difficult to determine which provider provides the best options for your business among all of them available in the market today. This blog provides an in-depth look into the nine best business phone number providers. We'll give you a breakdown of their features, pros and cons so that you can make an informed decision on which one is right for your company. Additionally, we've included answers to common questions at the end to help clear up any confusion or provide more details about each option available. By taking a close look into the variety of providers on hand, you can decide which one would be best for your business’s phone needs. For those who need flexibility without a second device, second phone number apps are also worth exploring. From cloud solutions with custom features, advanced analytics tracking tools and more – read on to find out the most promising business phone number for your needs. How To Get A Free Business Phone Number? Having a business phone number is an important element for any company. It gives off a professional appearance and allows you to communicate with customers without having to share your personal contact information. Although there are paid services, interestingly enough, there are also some resources that offer features similar to or even better than the ones available when paying – at no cost! Here are some helpful tips to... --- ### How To Call France From the US? [3 Methods Explained] > Discover 3 easy ways to call France from the US. Learn dialing codes, tips for landline and mobile, and how to save money on international calls. - Published: 2022-12-26 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/how-to-call-france-from-the-us - Categories: General If you need to call someone in France from the US, the process can be intricate. Our blog simplifies this by outlining steps to call France from the US, including country and area codes. To save costs on frequent calls, utilizing VoIP or a virtual phone system is recommended when more than 6 in 10 French online users made voice or video calls using the internet in 2021. Stay tuned for our guide on calling France from the USA. How To Call France From The US? Calling France from the US is simple now. Just follow these 5 steps: Dial the Exit Code for the US (011). Dial France's Country Code (33). Dial the Area Code for the destination city or region (omit the leading '0'). Dial the Local Phone Number. Wait for the call to connect and begin your conversation. Step 1: Call the exit code of USA– 011. Step 2: Type in France's international dialing code (IDC) – 33. Step 3: Enter the France area codes. For example, dial 1 if you are looking for a solution on how to call Paris from us. Step 4: Dial the eight-digit number 66-66-66-66. However, note that you can call by adding the "+" symbol instead of an international access code 011. Both options work the same way. After entering all the digits and symbols listed above, the France phone number will look somewhat like this: 011 33 01 22 33 44 55, the digits before the number are called the... --- ### 11 Best VoIP Conference Phones in 2025 > Check out our list of handpicked VoIP conference phones and choose the most suitable for your business after reading the usages, pros and cons. - Published: 2022-12-23 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/best-voip-conference-phones - Categories: General What is a VoIP Conference Phone? A VoIP conference phone is a telephone that uses the Internet Protocol (IP) to connect to your VoIP service provider. This type of phone is called a conference phone because it allows you to place calls over the Internet using a web browser or phone application. The most common use for VoIP conference phones is for business meetings. Many businesses use their VoIP phone system to save money on long-distance calls and avoid using expensive conference lines. You can also use your VoIP conference phone to make person-to-person calls using services such as Skype or Google Voice Numbers (GVNs). These services allow you to place calls over the Internet using your regular phone number (or via voice chat software). How to Select the Best VoIP Conference Phone for Your Business? Here are the steps to invest in the right VoIP conference phone: Connectivity and Compatibility: When selecting the best voice-over IP conference phone for your business, the first thing to consider is connectivity and compatibility. You need a phone that will work with your existing infrastructure and can be used in any meeting room, regardless of location. It should also have high-quality audio, features, and support for multiple languages. If you have an existing PBX, consider using that as the base for your VoIP system rather than buying a separate phone system outright. That way, you will be able to save money and have an integrated solution that functions well together. VoIP Features Some... --- ### IVR System for Call Center - Everything You Need To Know > IVR System for Call Center is an automated system that guides callers through a pre-defined menu. It improves customer satisfaction and enhances business efficiency. - Published: 2022-12-21 - Modified: 2025-04-30 - URL: https://callhippo.com/blog/general/call-center-ivr - Categories: General Call Center IVR offers a plethora of benefits to businesses of all kinds. It helps them handle caller interactions, save time, and reduce operating costs. Where customers expect an immediate solution to their problems in today’s fast-paced world, an IVR in call center helps achieve faster issue resolution. It also enables businesses to exercise control over their call volume. In this guide, you will get an in-depth understanding of how IVR systems can empower your business. What is IVR System for Call Center? If you are wondering what does IVR stand for in call center or IVR call center meaning, you must understand that it is nothing but Interactive Voice Response. For one to perceive the benefits of IVR system, it is necessary to understand the IVR meaning in a call center. IVR system is an automated customer service solution that lets businesses interact with customers through pre-specified responses. Businesses and call centers can customize their IVR interaction with the caller. When configured appropriately, the call center IVR systems can potentially increase the first-contact resolution rate to ultimately enhance customer satisfaction. On the other hand, they reduce agent burnout and improve overall business efficiency. Sometimes, even a highly staffed call center may become overburdened. Interactive Voice Response Systems help organizations handle high-volume calls effectively. IVR call centers reduce congestion by offering relevant information to customers based on their responses to the pre-recorded questions. If the queries are too complex to be solved by the IVR in a call center, they... --- ### 12 Best US VoIP Apps for Businesses in 2024 > Discover the top VoIP apps, designed to improve business communication with AI-driven insights & essential features for modern teams. - Published: 2022-12-19 - Modified: 2024-11-12 - URL: https://callhippo.com/blog/general/best-us-voip-apps - Categories: General, voip With the rise of remote and hybrid work, having a reliable VoIP app is no longer just a perk—it’s a must-have tool for streamlined business communication. VoIP apps allow you to make calls, send texts, and manage messages with ease, keeping your team connected and professional from anywhere. In this blog, I’ll walk you through the top VoIP apps of 2024, each offering unique features, benefits, and potential drawbacks. Whether you’re looking to simplify client calls or improve team collaboration, this list will help you find the perfect VoIP app to fit your business’s communication needs. Let’s get started! Did You Know? According to recent surveys, companies using VoIP report an average savings of 30% on phone costs compared to traditional phone lines. Top VoIP Apps of 2024 Editorial Note: If you're selecting a VoIP app for your business, I would suggeste you to focus on features that match your needs. For customer-focused teams, Dialpad’s AI analytics are great; CallHippo’s CRM integrations are seamless, and Zoom Phone offers strong video capabilities. Choose a platform that supports both your current workflow and future growth. Let’s dive into the top VoIP solutions of 2024, breaking down each tool’s key features, advantages, and limitations. With this guide, you’ll be able to find the ideal VoIP fit for your business needs and communication goals. 1. CallHippo CallHippo is a versatile VoIP solution designed to meet the needs of businesses of all sizes. With easy-to-use voice, SMS, and texting capabilities, CallHippo provides an efficient way... --- ### Hosted Phone Systems: Features, Pros & Cons and Top Providers > Discover the benefits of a hosted phone system. Improve productivity and customer service with our advanced hosted phone solutions. - Published: 2022-12-14 - Modified: 2025-05-22 - URL: https://callhippo.com/blog/general/hosted-phone-systems - Categories: General A hosted phone system, also known as a cloud-based phone system, has transformed the way businesses communicate by leveraging the internet to make and receive calls. With the rise of remote work and the need for flexible, cost-effective solutions, hosted phone systems have become increasingly popular and more familiar. In fact, 31% of businesses currently have implemented a hosted VoIP system in their offices. Although hosted, cloud-based phone services are extremely popular among small business owners everywhere. Many need a clearer understanding of a hosted business phone system and how to set one up. Let us see how it works. What is a Hosted Phone System? A hosted phone system is a cloud-based communication solution where the service provider manages the entire phone infrastructure offsite. This setup eliminates the need for on-premise hardware, reducing the need for maintenance and IT support. Businesses simply connect their devices to the internet to access the phone system. The majority of the hosted phone systems today use Voice over Internet Protocol (VoIP) technology, which is why it is also referred to as VoIP phone systems. Virtual VoIP phone services make managing company communications easier than ever. Without requiring servers or other equipment to be maintained in your office, VoIP cloud data centers allow your teams to make and receive phone calls from any device with a dependable internet connection. Types of Hosted Phone Systems Basically, a hosted business phone system can be classified into two categories. These categories are: 1. Cloud-Hosted Phone System A... --- ### What is PABX System? A Comprehensive Guide > What is PABX? How does is work and how PABX is different from PBX. Know the complete details like features, benefits, pros and cons. - Published: 2022-12-12 - Modified: 2025-05-22 - URL: https://callhippo.com/blog/general/what-is-a-pabx-system - Categories: General Time and technology have significantly changed the consumer telephony landscape, especially with the latest innovation being the VoIP (Voice Over Internet Protocol) business phone system. Now, business communication has become easy and cost-effective. The "IP" in VoIP marks the beginning of a new era of business communication, with the internet being the underlying transport technology and not cables. Telephony technology like PABX systems generally uses Voice Over Internet Protocol to offer businesses enhanced global communication experiences. What is PABX System? PABX stands for Private Automatic Branch Exchange System. It is a business telephony system used for internal and external communication at a business. This is done through channels like analog, ISDN, or VoIP. PABX allows businesses multiple extensions with a single extension number. This mitigates the need to use multiple landlines linked to the public network, which is a costlier alternative. A Private Automated Branch Exchange system can be connected to several devices in an organization. And each of these devices have a designated extension number. PABX phone systems are available as virtual or hosted solutions and as on-premise solutions to be run on your hardware. They are generally owned and administered by the hosting company. They are the preferred choice of telephony for many call centers, SMBs, startups, and large enterprises. PABX vs PBX: What are the differences? Many people are often unclear about what a PABX system actually means, as the term is relatively new and often used interchangeably with PBX. Both PBX and PABX are types of... --- ### How to Record a Call on Any Device? [Smartphone or Computer] > Learn how to record a call on Android, iPhone, or computers. Discover Apps and tips to make recording and reviewing calls simple and effective. - Published: 2022-12-09 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/how-to-record-a-phone-call - Categories: General Are you wondering if there is a way to record telephone calls? Yes, you have numerous ways to record phone calls. Most of the time we miss out on crucial information because we don’t know ways to record a call. Even when we take notes, we miss out on things here and there. But businesses cannot afford to do that. So, it's crucial to know how to record a call. (Source: alphr) Smartphone users will see a significant increase in the following years. It is expected to rise to 7. 7 billion by 2027. But what's the use of smartphones if you don't know how to record a call for your business? You can easily record telephone conversations for personal use, but it is different for business purposes. There are tons of legalities that you need to be aware of! Moreover, you need the right software to ensure that you are compliant and recording calls legally. Clients can sue your company for recording a cell phone call without prior notice. To save you from professional damage, this blog will help you learn ways to record phone calls for your business. Let's get started. How to Record a Call Legally? (Source: salestrail) Legality is one crucial thing you must consider while recording phone calls for professional use. Every state has a different law regarding the recording of phone calls. Therefore, you must be aware of local and state laws for recording a cell phone call. Some states require only the consent... --- ### How to Call New Zealand from the US [Country Code Guide] > Find out how to call New Zealand from the USA. Learn dialing codes, exit codes, and the correct phone number format with this simple guide. - Published: 2022-12-07 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/general/call-new-zealand-from-us - Categories: General New Zealand is ranked among the top five countries for ease of doing business. However, it is essential to understand the local investment environment and have good knowledge of the taxation, legal, and accounting frameworks. New Zealand is officially the least corrupt nation globally, making it a great place to do business. Boasting a US$205. 9 billion GDP, New Zealand has enjoyed positive economic growth for 33 of the past 35 years, putting the country head and shoulders above some of its comparable nations. New Zealand is ranked first by the International Finance Corporation (IFC) and the World Bank for the protection of investors and business start-ups. Now establish your business in one of the fastest-growing economies in the world using a New Zealand virtual phone number to increase sales via CallHippo. Yes, you don’t need to set up a physical office to do business in New Zealand, and you don’t need to spend too much money buying expensive hardware. Call New Zealand From the Us in Just 4 Steps: Follow these dialing instructions for calling NZ from USA. Step 1: Enter the US International Exit Code Every country has a unique exit code that facilitates people to dial outside the country. To call New Zealand from the US, you will need the US international exit code, i. e. , 011. Step 2: Enter New Zealand Country Code Just like exit code, every country has a unique code that allows you to connect calls in their region. In the case... --- ### Top 10 Providers for VoIP International Calls > Explore the best providers for VoIP international calls. Learn about pricing, features, and tools for cost-effective and reliable global calling. - Published: 2022-12-05 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/general/voip-international-calls - Categories: General Since only some of us make international calls frequently, few Business VoIP providers offer unlimited international calling as part of their plans. As a result, placing international calls can be a bit more of a hassle than it's worth, even though all, if not most, providers offer it. VoIP international call providers offer unlimited or low per-minute charges to several countries worldwide. In addition, businesses should be able to access additional features, such as international SMS, toll-free minutes, and global phone numbers, etc. to expand globally. While there are a lot of other features you could consider, these basic features will help you focus on what matters most. So here are the best international calling service providers: Compare The Best VoIP for International Calls 1 ) RingCentral RingCentral is the best VoIP service provider for international calling and a robust way to get started with VoIP for your business. RingCentral also provides VoIP international calling services. Users can build upon their existing plan and expand as needed since all subscriptions offer unlimited minutes to the US and Canada. Moreover, it offers cheap calling plans, international phone numbers in more than 100 countries, and service localization in 18 languages. Key Features Cloud hosting and auto-attendant Customizable features Intelligent call routing Line sharing Local, vanity, and toll free numbers Pros You can try RingCentral's services for 14 days for free. Businesses with over 100 users on RingCentral can take advantage of discounts. Integrates with a wide range of CRM and productivity applications.... --- ### 10+ Best Virtual Phone Number Providers In Hongkong > Looking for the Best Virtual Phone Number Providers In Hongkong? Here are the top 10+ Hongkong phone numbers based on features, and pricing. - Published: 2022-12-02 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/virtual-phone-number-providers-in-hongkong - Categories: General Since how long have you wanted to expand your business to Hongkong? And you were putting it off just because you don’t have an office there, and you are worried about how would you handle customer queries and communication? Well, we have an idea for you, using which you can set up everything and be ready to manage Hongkong business from your country. The idea is to get a virtual phone number. What Is Hongkong Virtual Number? Virtual, as the name suggests is a number that does not directly represent a local phone line. Working as an intermediary, these numbers are developed to route a local to another number in a different area and even different countries like Hongkong. Thus, the caller can still call a local Hongkong number while connecting to the client out of his local range. Businesses often target users in different Hongkong cities in order to expand their scope of business, competitiveness, and clientele. Many a time, they face the challenge of communicating with them as local Hongkong users avoid making inquiries on international help desks or numbers outside their region that cost them. This is where virtual phone numbers come to their rescue. Using a Hongkong virtual phone number, businesses can set up their presence in a region without being physically present there. Do you understand the importance of having a local Hongkong number now? Features A Hongkong phone number provider Should Have. Most businesses do not see the requirement of getting a virtual phone... --- ### What is VoIP Phone and How Does it Work? - Beginner’s Guide > Wondering what is VoIP Phone and how does it work behind the scenes? Here, we explain everything you need to know about VoIP Phones. - Published: 2022-11-30 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/what-is-voip-phone-and-how-does-it-work - Categories: General As the world is getting more digitized with the advent of the internet & newer technologies, an increasing number of business enterprises are leveraging this change by cutting costs and making the shift from traditional phone systems to more advanced Voice over Internet Protocol (VoIP) phones. If you’re also looking to make a decision to change your business phone system to a VoIP phone, this article explains everything that you need to know about what is VoIP phone, How it works, and the terminology of VoIP phone systems. VoIP (Voice Over Internet Protocol) is a new-age technology that involves the transmission of voice and multimedia content over Internet Protocol (IP) networks. Historically speaking, VoIP was referred to as the use of IP to connect private branch exchanges (PBXs). However, the term is now interchangeably used with the IP telephony system. This revolutionizing technology to make and receive calls has been in the mainstream and still going strong for almost 10 years now. What are VoIP Phones? The VoIP phone allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) telephone line. It is enabled by a mix of technologies that are used to deliver voice communications over the internet, local area networks, or wide area networks (so you can call anyone with a telephone number including long-distance, local, mobile, and international numbers without having to pay international or long-distance or phone charges). Depending upon the need of your business, you can pick any... --- ### 10 Best Virtual Phone Number Providers in Belgium > Looking for the Best Virtual Phone Number Providers in Belgium? Here are the 10 Belgium phone numbers based on features, pros, and cons. - Published: 2022-11-28 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/virtual-numbers/virtual-phone-number-providers-in-belgium - Categories: Virtual Numbers As you are on this article, It is sure that you are looking for a Belgium virtual phone number. It might be you are purchasing it the first time or might be you are using it and want to change the provider. Whatever It is, You will find a detailed analysis inclusive of features, pros, cons etc. of all virtual phone number providers in Belgium. Well, the market today is flooded with several options, and most vendors customize specialized calling packages for companies that suit their specific requirements. It is important to scan the market carefully and take a calculative decision before investing in an online virtual phone number. To help you select the best Belgium virtual number provider for your business, we have compiled a list of some of the most authentic vendors in the market: 10 Popular Belgium Virtual Numbers Providers in 2023 1 ) Jive This reliable Virtual phone number provider in Belgium for organizations of all sizes. It has good features and offers excellent customer support to help with maintenance issues. One of the best cloud-based phone systems, Jive empowers connectivity by allowing employees to conduct business communication, even when they are on the move. Features: Auto-attendant Virtual fax Call recording Call forwarding Speed dialing Call waiting Pros: End-to-end encryption for secure calling Pricing scales down for a higher number of employees Advanced call analytics Customizable call features Cons: No Free Trial Limitations in HD Video conferencing 2 ) CallHippo One of the best virtual phone... --- ### Everything to Know About RingCentral For HubSpot Integration > RingCentral HubSpot integration automates workflows and increases call efficiency. Read along to learn more about the RingCentral HubSpot Integration. - Published: 2022-11-16 - Modified: 2023-06-07 - URL: https://callhippo.com/blog/integration/ringcentral-hubspot-integration - Categories: integration Optimizing and leveraging interactions is an essential part of Customer Relationship Management. That's why businesses strive to enhance their CRM experience and represent their brands appropriately. Who better to know about improving customer experience than RingCentral, which is widely used by businesses to make phone calls to customers. It is well known that RingCentral is a trusted communications platform that allows users to connect to global clients from anywhere, a popular tool for preparing calls to clients. (Source- RingCentral) Businesses use RingCentral to make phone calls with their customers. This Cloud Phone system is a powerful tool for preparing calls to clients. When you integrate RingCentral with HubSpot, you can take advantage of everything HubSpot offers for sales, marketing, and CRM processes. In addition, with this integration, you can make calls right from HubSpot. Read along to learn more about the RingCentral HubSpot Integration. What is RingCentral? RingCentral is a robust cloud-based business phone system that offers various features for businesses of all sizes, such as video conferencing, voice calls, and messaging. Remote teams can keep in touch with RingCentral thanks to its ability to work well with other tools. With the app, your business can continue using all of your essential tools, such as Salesforce, Zendesk, HubSpot, Mailchimp, Microsoft Teams, and Outlook, as it has an open API and over 2,000 integrations. Call management features in all RingCentral MVP plans are comprehensive, including answering, forwarding, screening, parking, and flipping calls to other devices, except a multi level auto attendant,... --- ### Cold Transfer vs. Warm Transfer: 3 Minute Guide in Video Format > Cold transfer vs Warm transfer: Learn to optimize call transfers-cold for efficiency, warm for personalized service. Enhance your customer experience - Published: 2022-11-11 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/telephony/difference-between-warm-transfer-and-cold-transfer - Categories: telephony Customers and call transfers between agents are a never-ending affair. However, not all call transfers are seamless. 68% of customers get annoyed when their call is transferred between different departments. So, it is essential to talk and learn about the cold transfer vs. warm transfer debate! While a warm transfer involves greeting the customer, putting them on hold, and informing the other agent about the transfer, a cold transfer involves the direct transfer of a caller to another person without informing either of the parties involved. Let’s gain an in-depth understanding of call transfers. What Is A Call Transfer? Call transfer is the transfer of a live phone call from one agent to another. In most cases, the other agent is the appropriate person to answer the customer’s query. Call transfers are also known as call forwarding. ? ? How Does Call Transfer Work? With CallHippo, agents can easily reroute calls from a stationary desk phone, a telephony system, or a smartphone app. This feature also enables team transfers to assigned extension numbers. If a caller unintentionally reaches an inappropriate division, the agent can quickly transfer the call to the proper department. Types of Call Transfers Call transfers are of two types: Cold transfer Warm transfer What is a Cold Transfer? A cold transfer occurs when an agent transfers a call to another team member without briefing them on the details. It is also known as a blind transfer. The process often starts through an automatic call distribution service. Most... --- ### What is a Business Phone Line? [Top 5 Providers] > Learn all about business phone line and how to get a business phone line.A business phone line provides a direct line to your company. - Published: 2022-11-10 - Modified: 2024-12-12 - URL: https://callhippo.com/blog/telephony/business-phone-line - Categories: telephony Today, every business needs a dedicated phone line to connect with its customers. Yes, there are several channels that serve the same purpose (live chat, social media, email, etc. ). However, phones still account for 61% of all support interactions. A business phone line can make connecting with your customers easier while reducing operating costs, improving security and productivity. And it’s not just about communicating with customers. Modern-age business phone line leverage the internet to make and receive calls, lowering the costs by as much as 75%, are highly scalable, and are easy to maintain. So, how do you know which business phone line is good for your business? What are the advantages of each phone system? In this article, we will discuss exactly that. Let’s get started. What is a Business Phone Line? A business phone line is a network of hardware or software-based phones which allow complex telephony functions in a business environment using internet protocol and traditional phone lines. Types of Business Phone Lines 1. Legacy Public Switched Telephone Network (PSTN) Also known as landlines, PSTN has been in use since the late 1800s. It uses underground copper wires to connect phone calls. When you use PSTN, you will have to install telephone lines across your office. Though they are widely used globally, PSTN systems are not a good fit for businesses. You will need to have a separate line for each employee. And, apart from the high calling costs, you need to spend hundreds of dollars... --- ### Top 9 Best Virtual Phone Services For Small Businesses > Check out our well researched list of the best 9 virtual phone services for small businesses. Explore their features, pricing, pros & cons, customer support, FAQs, and more - Published: 2022-11-07 - Modified: 2025-01-08 - URL: https://callhippo.com/blog/virtual-numbers/best-virtual-phone-services-for-small-businesses - Categories: Virtual Numbers The success of modern businesses is heavily dependent on effective communication. It is critical that businesses must be available to customers at the drop of a hat and be prepared at all times to help them with problems relating to their goods or services. However, to establish such an engaged and effective level of communication with their customers, businesses will certainly need cutting-edge business communication solutions, like virtual phone service. In this comprehensive guide, we'll examine the top 9 virtual business phone services for small businesses as well as the things to look at before selecting one. Without further ado, let's get started. What Is A Virtual Phone Service? A virtual phone service, also known as a virtual phone system, is a modern business communication solution that assists businesses in establishing an organized, automated, and simplified line of communication with their valuable customers. Also note that when you choose the best virtual business phone services, such as CallHippo, you benefit from its multiple innovative features and functionalities. Some of the most common features of these best virtual business phone service providers are power dialers, call analytics, intelligent call forwarding, global connect, smart switching, IVR, voicemail greetings, and other call management features. These features allow small businesses to do much more than just make phone calls. For example, they can: Collect, organize, and analyze critical information. Better understand the customers' concerns and provide the best solution Develop a professional image for the business. Significantly lower communication costs and efforts. Improve customer... --- ### 12 Best Business Internet Phone Service > Are you looking for the best Internet Phone Services for your business? See our expert pick of the best Business Internet Phone service provider list with features, pros, cons, and price comparison. - Published: 2022-11-04 - Modified: 2025-05-22 - URL: https://callhippo.com/blog/voice-over-ip/best-internet-phone-services-for-business - Categories: Voice over IP Thanks to technological advancements, you no longer need to set up telephone wires or invest in high-end hardware for business communications. Instead, you can use an internet phone system to make and receive phone calls over the internet while enjoying the best possible call quality. 61% of companies are switching to VoIP business phone systems to meet the changing working environment and save costs. Companies also report a 20% increase in productivity with VoIP services. The best business phone service providers offer mobile and desktop apps so you can stay connected with customers around the clock. This article is for you if you want to learn more about internet phone services for business or find the best business phone services. We will also discuss when and why you need an internet business phone system and how to choose one. Let's get started! What Is a Business Internet Phone Service? A business internet phone service is a system that allows users to make and receive phone calls using a broadband internet connection instead of a traditional phone line. Also known as VoIP (Voice over Internet Protocol) phone, it converts your voice into digital signals that are transmitted over the internet to make calling possible. Internet phones for businesses offer several advantages over traditional phone services, including lower costs, increased flexibility, and enhanced features (e. g. , auto dialer, conference, call barging, automatic call distribution, etc. ). In addition, it lets you use a device of your choice (phone, tablet, laptop, or... --- ### 25+ Best Professional Voicemail Greetings with Ready-to-Use Scripts > Explore 25 professional voicemail greetings designed to enhance client engagement and create a lasting first impression. Includes examples for every scenario. - Published: 2022-10-20 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/general/best-professional-voicemail-greetings-for-business - Categories: General A professional voicemail greeting is essential for your communication strategy. Keeping your business relationships intact in your absence will be much easier to have a creative voicemail greeting that sustains callers on the line and encourages them to leave a brief message after the beep. Your voicemail is your first sales pitch. Unfortunately, it's one of the most neglected marketing opportunities in any business. If it lacks details or makes the caller feel as if they are not necessary, it can be a lead maker or breaker. However, it can also fall short if it is too personal, not personal enough, or highly unprofessional in quality. In addition, professional voicemail greetings can increase client engagement, establish rapport and leave a memorable first impression. This article lists 25 effective professional voicemail greetings you can use to engage your callers. What is a Good Voicemail Greeting? A good voicemail greeting is brief and professional, notifies callers that you will contact them, and encourages them to engage with a call-to-action. However, when designing a creative voicemail greeting, you should keep humor and personal touches to a minimum. For example, here is a small voicemail greeting sample: Hi, this is . I'm either on a call or away from my desk. Please leave your name, number, and message. I'll get back to you soon. Thank you. You can win deals from prospects and customers even when you cannot speak with them immediately with a great professional voicemail greeting. When you inform customers that you... --- ### Outbound Call Meaning? A Complete Guide > If you are searching for what is outbound calling? then here you will find the depth answer to inbound and outbound call meaning. - Published: 2022-10-05 - Modified: 2025-03-07 - URL: https://callhippo.com/blog/callcenter/understanding-outbound-call - Categories: callcenter What does an Outbound Call mean? An outbound call is a call made by an organization's call centers to understand customers' preferences, assist customers, improve relationships, or facilitate sales. Outbound calls greatly influence branding, market perspective, relationship building, and company growth. This article will cover how outbound call centers function and how organizations can use them to manage their existing and upcoming customers. But let's begin with the basics of inbound and outbound calls. What are Outbound Calls and Inbound Calls? Despite outbound call centers being around us for over three decades, many still wonder "what is outbound call and inbound call. " So let's answer this first. Inbound and outbound calls are both associated with contact centers. So while inbound calls are initiated by a customer or a prospect trying to reach the organization (through an inbound call center), an outbound call is initiated by representatives in a call center. Inbound vs. Outbound Calls: How organizations use them Typically, a call center has separate departments taking care of their outbound and inbound call services. Inbound call centers manage all the incoming calls to a business, which can be concerns or queries from their existing customers regarding their product or service. This is why an inbound call center only has a greeting script. (Source: happyfox) Inbound call centers may also get calls from customers or clients trying to upgrade/modify their plans or orders and even from prospective customers. On the other hand, outbound call centers initiate outgoing calls to existing... --- ### Best 15+ Free Virtual Phone Number Providers in 2025 > Are you looking for a free virtual phone number for your business? We have compiled a list of the top free virtual numbers for you to consider. - Published: 2022-09-07 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/virtual-numbers/free-virtual-phone-number-providers - Categories: Virtual Numbers Virtual phone number, also known as direct access or inward dialing number, is a phone number that does not have a directly connected line. Typically, these numbers are programmed to forward incoming calls to another telephone, whether VoIP, fixed or mobile. You can set up this flexible virtual number without any prior technical knowledge. Additionally, these virtual phone numbers can record voicemails, share the same number with others, and share the same number with other businesses. According to Persistence Market Research, The VoIP services market is expected to reach $194. 5 billion by 2024. Virtual phone systems are growing due to low maintenance and setup costs, minimal staff support, improved reliability, and robust features. ? ? Why should you opt for Virtual Phone Numbers? By now, it must be obvious why getting a phone number could prove to be a huge advantage for your business. However, it still has some more benefits to offer you apart from the features it provides. 1. No hardware or infrastructure The biggest advantage of a virtual phone system is that it does not require any physical components. It does not need any hardware or infrastructure. No more dealing with bulky phone systems, entangled with wires! A virtual telephone number can be used from any device with a working internet connection. Since it is completely virtual, it does not demand periodic maintenance. You do not need any physical space to store and operate it. 2. Easily scalable Scaling a virtual phone system up or down... --- ### 11 Best Call Recording Service for Call Center > Take a look at the top 11 call recording services providers. Explore their key features & pricing to choose the best call recording software. - Published: 2022-08-25 - Modified: 2024-12-11 - URL: https://callhippo.com/blog/solutions/best-software-for-call-recording - Categories: solutions Running a successful call center isn’t just about having great agents; it’s about equipping them with the best communication tools. Among the essential call center tools, call recording software plays a notable role in improving performance and ensuring customer satisfaction. This software enables you to capture every conversation, allowing you to review agent interactions, assess compliance, and identify areas for improvement. In this blog, we will look at the 11 best call recording software options for call centers. Our aim is to help you find the right call recording software for your business that will improve your operations and provide excellent customer service. Top 11 Call Recording Services Providers Here are the 11 best call recording software options for businesses. Each one comes with its own special features, advantages, and disadvantages. Let’s explore each one in detail. 1. CallHippo CallHippo is a leading call recording service designed to boost the performance of customer success teams in call centers. As one of the best call recording software for call centers, it makes recording calls super easy. This allows businesses to analyze calls, evaluate employee performance, and enrich customer interactions through targeted coaching. Additionally, CallHippo automatically records all inbound and outbound calls, securely storing them in the cloud for up to 90 days. This ensures easy access and protection against cyber threats. Key Features Legally compliant recording Country-specific recording settings Record automation options Agent notification and consent collection Auto pause functionality Manual recording control Look back technique Pros Automatic recording of all... --- ### Call Forwarding - How to Forward Calls on Another Number > A Complete guide on how to forward calls without having the phone or from android, iPhone, or landline. Find ways of how to forward phones - Published: 2022-08-05 - Modified: 2025-05-26 - URL: https://callhippo.com/blog/feature/how-to-forward-calls-on-another-number - Categories: feature According to Glance, poor customer experiences have led to 78% of customers backing out of purchases. It is an alarming statistic for companies that cannot handle the volume of calls they receive at certain times. (Source: Exotel) Additionally, a phone call related to potential customers ready to place an order may cost your business a lot of money. Call forwarding allows you to save missed calls while eliminating scam calls and avoiding answering every call that comes through. If you're setting up call forwarding, you probably have many questions. For example, how to forward calls from landline to mobile? How can we forward calls to another phone? How to forward calls from landline to cell phone remotely? Our guide will answer every question regarding forwarding calls, explain how to forward your work phone calls to any device and how to stop call forwarding in certain scenarios. Read on to set up call forwarding to another device or number successfully. How to Set Up Call Forwarding on Smartphones? Although you can't forward business calls exclusively if you're using one phone number for business and personal purposes, call forwarding can guarantee some time off from answering phone calls when you're too busy to answer. Before setting it up, you must determine whether your phone runs on CDMA (Code Division Multiple Access) or GSM (Global System for Mobile Communications). Many service providers offer conditional call forwarding, which forwards incoming calls exclusively when you do not answer, or your phone line is unavailable or... --- ### Call Center CRM - Complete Guide with Top Contact Center CRM Software > Learn everything you need to know about Call Center CRM with our comprehensive guide. Check out the best call center CRM software in the business. - Published: 2022-07-22 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/call-center-crm-software - Categories: call center, callcenter Call center workers know just how frustrating it can be not to be able to retrieve the relevant information while the customer waits on the other end. To stay competitive and provide excellent customer service, you need tools that provide you with a 360-degree view of your customer. Customer service personnel know they receive a large volume of requests that they must handle rapidly every minute. Forge a strong bond with clients by automating your tasks so that you can focus all your energy on serving them. If your customers feel neglected, they will lose faith, and that will have a devastating effect on your business. The best tool to do this is a call center CRM software system. You can remain ahead of your competitors by offering customers a customized experience if you utilize call center CRM software. Let's look at what a call center CRM is all about and how it differs from your typical contact management software. What is Call Center CRM? Call Center Customer Relationship Management (CRM) is a technology solution that helps call center employees keep track of customer information and history to provide up-to-date and relevant customer support. According to Hubspot, to boost sales and improve relationships with existing customers, 32% of businesses are using CRM systems in their call centers. As a result, agents can provide real-time, personalized service across all channels, such as voice, web, and social. Here is a breakdown to give you a picture of how it works: When a... --- ### How to Get A Virtual Phone Number For Telegram > Learn how to get a virtual phone number for Telegram to boost privacy, simplify communication, and enjoy seamless messaging. Start for free today. - Published: 2022-07-12 - Modified: 2025-04-29 - URL: https://callhippo.com/blog/business/virtual-phone-number-for-telegram - Categories: business Are you scouting for a virtual phone number for Telegram? Well, you have landed at the right place. From steps to getting a free virtual phone number for Telegram in 2024 to its benefits, we have all covered it. But first, let's get the hang of what makes the Telegram app unique. About Telegram Telegram is a cloud-based instant messaging and voice-over IP service. Telegram client apps are available for Android, iOS, Windows Phone, Windows NT, macOS, and Linux. Users can send messages and exchange photos, videos, stickers, audio, and files. Telegram account has become very popular among people all over the world because of their features and security. But first things first. Why is Phone Number Verification Mandatory On Telegram? Telegram is a secure messaging service that prides itself on user privacy and security. So they take this step out of sheer necessity to ensure that a real person is using the account. With this mandatory step, the platform avoids hosting accounts used to spread spam or illegal activity. Hence, the app will require you to verify that you use an active phone number associated with your name. Why Do I Need A Virtual Number For Telegram? Telegram, the messaging platform, is well known for its privacy. In addition, The Telegram app is widely used because of its encryption features and support for extensive group chat features. Even though Telegram messenger allows you to connect and have private conversations with people without sharing your number, you do require a... --- ### How to Get Virtual Number for WhatsApp? > A free virtual number for WhatsApp enables you to use WhatsApp without a cell phone. Choose CallHippo virtual number for WhatsApp to get more features. - Published: 2022-06-27 - Modified: 2025-04-09 - URL: https://callhippo.com/blog/business/virtual-number-for-whatsapp - Categories: business Simplify your phone communication with a cost-effective, secure, reliable virtual phone service. WhatsApp is a prevalent messaging app that lets you send and receive texts, images, videos, and even make video calls to anyone using it. In addition to promoting and helping businesses through its dedicated app, WhatsApp Business allows you to connect with your clients & respond to their questions seamlessly. To begin using it, you'll need a WhatsApp-free virtual number, so in this guide, you'll learn how. But, first, let's take a look at what a virtual number is: What is a WhatsApp Virtual Number? WhatsApp virtual numbers are phone numbers that you can use on multiple devices simultaneously and can be shared among multiple users without needing a physical SIM card. Nowadays, businesses use virtual numbers to keep track of all calls and SMS and forward them to the appropriate agent with a single virtual number. So, if you use WhatsApp Business, the best instant messaging app, it is even more convenient. How To Get A Virtual Phone Number ? ? ? Free Virtual Number For WhatsApp: Why Should You Use Them? You can manage business calls and messages easily with a WhatsApp virtual number, and it does not require a SIM card for use on multiple devices. Virtual numbers are beneficial if you have multiple employees and several different phone numbers working for your company. The virtual phone number has robust features like call forwarding, routing, IVR, and differentiation. It's also highly convenient to have a... --- ### 6 Best IVR Service Providers of 2025 : Buyers Guide > Get the best IVR solutions for your business with our top 5 IVR providers, offering customizable solutions to meet your unique requirements. - Published: 2022-06-24 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/solutions/ivr-service-provider - Categories: solutions Today's competitive marketplace demands that businesses offer their customers the best service possible. By investing in a credible IVR service provider, your business can benefit from call routing, increased professionalism, reduced business costs, more efficient customer service, and prioritized calls. ( Source: ivrcloud ) IVR can dramatically streamline a contact center's performance, mainly if used with customer relationship management (CRM integration) software. Still, it is not a good match for every business model. IVR systems offer complex, specialized functionality and are packaged differently by different vendors. In this guide, we'll cover the following topics to help you better understand what systems are best suited to your needs: What Is An Interactive Voice Response Software? The IVR system is a call management system that helps you route callers to the correct department. These systems play a prerecorded or AI-enhanced message that guides your customers through a series of menus. IVR systems can be inbound and outbound, with outbound systems proactively sending your customers text messages. A robust IVR solution allows callers to check account balances, pay bills, or schedule calls without speaking with an agent. In addition, artificial intelligence will enable it to learn customers' needs and direct them to the appropriate locations without navigating menus. The result is a more customized customer experience, reducing operational costs and improving customer satisfaction. 6 Best IVR Service Providers of 2023 A robust IVR system eliminates the need for a live agent by allowing customers to use voice commands. A reliable IVR will also... --- ### What is CRM and Types of CRM Software > Discover what CRM is and explore the 3 types of CRM software. Learn how CRM can help your business grow and improve customer relationships. - Published: 2022-05-09 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/business/what-is-crm-and-types-of-crm-software - Categories: business CRM stands for customer relationship management. CRM is a software system that enables businesses to track all customer information in one place. A CRM system replaces spreadsheets, databases, and apps. If you’re not sure what a CRM is, how businesses are using CRM software and why your business also needs to invest in it right away, or how it can help in increasing bottom-line results, you’re at the right place. What is CRM Software? CRM software is a tool that helps businesses capture, organize, and analyze customer information to manage customer relationships more efficiently. CRM software is a central repository of customer information that gives you a complete picture of your customers. https://www. youtube. com/watch? v=XmnPlfJh7zM Modern CRM platforms integrate with most business tools, enabling you to create an ecosystem that provides the most up-to-date information and boosts operational efficiency. What Does CRM Software Do? Contact management is the core function of CRM software. It helps you store and manage data for every contact, from leads to business partners. When integrated with third-party business tools, CRM can automatically collect data from different sources. At the most basic level, enterprise CRM systems can track customer interactions through: Contact forms Emails Phone calls Live chat Social media This will benefit every department in the organization. For instance, It provides support teams with the purchase history and previous interaction details to help them provide the best possible solution. It gives digital marketers access to details that will help them create targeted campaigns. The... --- ### How to Set Up a Remote Office Phone System: Features & Benefits > Learn everything you need to know about choosing the best remote office phone system for your team. Explore key features, benefits, and setup tips. - Published: 2022-04-28 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/telephony/work-from-home-phone-solutions - Categories: telephony As an organization, you will have to build a solid IT infrastructure, particularly a communication channel that supports internal communication as well as customer support to promote work-from-home. Like enterprises, remote working employees– another key stakeholder– also require an easy-to-use and advanced solution to carry out their tasks successfully. Let’s move on to learn more about the need for remote office phone systems and how it can enhance efficiency. What is a remote office phone system, what are its benefits, what are its features, and how to get one? Let's dive in to understand all of these concepts. What Is A Remote Office Phone System? A remote office phone system is a cloud-based, sophisticated virtual phone system that enables businesses to make and receive calls using a broadband internet connection rather than a traditional analog phone line. Unlike traditional phone systems, which rely on circuit switching, cloud phone systems rely on packet switching. The packet-switched network is superior to the circuit-switched network because it transmits only noisy data while eliminating dead space or silence. Along with better and consistent data transfer, the work from home phone solution includes a variety of advanced communication features that boost business communication as well as internal communication among the workforce. Some of the notable features that most reputable work from home phone solutions, such as CallHippo, provide are as follows: Interactive Voice Response (IVR) Power Dialer Automatic Call Distribution (ACD) Call Monitoring Advanced Analytics Call Recording Conference Call Smart Switch Global Connect On-hold Music... --- ### What is Call Center Knowledge Base Software? [How To Create One] > Discover what call center knowledge base software is and learn how to create one. Also, learn the benefits of knowledge management platforms. - Published: 2022-02-14 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/knowledge-base-software-for-call-centers - Categories: call center, callcenter For customer support reps it is usual to get overwhelmed by innumerable customer queries. In fact, 74% of service professionals feel frustrated when they have to answer the same questions repeatedly. So, what is the solution– a solution that will reduce the burden of the customer support reps and is also cost-savvy? The solution is a Knowledge Base! Create a knowledge base and thank me later. Now, you may ask, 'How to create a knowledge base? '. Well, keep reading, and you will know how to create one. What is a Call Center knowledge base? A call center knowledge base is like a big library full of helpful information for customer service agents. It has answers to common questions, guides for fixing problems, and details about products and company rules. When agents need to help customers, they can look up the answers quickly in this library. The knowledge base is always updated to make sure the knowledge base data is accurate and useful. Ultimately, it helps agents give better service, fix issues faster, and make sure everyone gets the right help when they need it. Advantages of Implementing Knowledge Base Software for Call Center Here we will discuss how your business can benefit from creating a contact center knowledge base. 1. Boost employee productivity According to a McKinsey report, employees spend 1. 8 hours every day searching for information. Not just the support reps but also sales, marketing, and other departments contact support reps or product managers to discuss or... --- ### 12 Best Conversational Analytics Software in 2025 > Conversation analytics software is an AI-powered solution that provides multiple benefits. Find the best conversation intelligence software. - Published: 2022-02-07 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/coach/best-conversational-analytics-software - Categories: call center, Coach In the 21st century, customer service has emerged as one of the most critical components that decide the success of any organization. Customers have now become more aware of their choices and consumer rights. They expect high-grade products at reasonable costs, as well as on-time and quality service. This has eventually prompted organizations to adopt advanced call center technologies such as VoIP phone systems, power dialers, Automatic Call Distribution (ACD), Computer Telephony Integration, and others. Additionally, customers today are continuously engaging with brands via various platforms. Some contact a contact center and speak with a representative, while others interact with a chatbot on a website or via social media. All of these interactions that take place across the various channels are valuable to the organization and contribute to creating or modifying their strategies. That is why they require technology that allows them to record and analyze these conversations in order to derive actionable findings and, eventually, grow the business. One such solution that effectively serves this purpose is known as conversation analytics software. This blog will cover everything about conversation intelligence software, including what it is, how it works, the benefits of using conversation analytics software, the top 10 conversation analytics software, and the most frequently asked questions about conversation analytics. Let's start with an overview of conversation analytics. What Is Conversation Analytics? As the name implies, conversation analytics is nothing more than an in-depth analysis of phone call conversations using AI-powered technologies. In other terms, it is the process... --- ### How to Handle Angry Customer in Call Center? [12 Proven Ways] > 12 easy to follow practices of how to handle angry customer in call center, increase customer retention, and customer loyalty. - Published: 2022-01-17 - Modified: 2025-03-05 - URL: https://callhippo.com/blog/callcenter/how-to-handle-angry-customer-in-call-center - Categories: callcenter One of the toughest aspects of being a call center agent is coping with customers expressing anger or frustration. Research shows that 33% of customers report being most frustrated by waiting on hold, while another 33% are most upset by having to repeat themselves to multiple customer service representatives. With two-thirds of callers feeling irritation before they even speak to you, it's clear that call center employees need effective strategies to handle upset customers. You have the power to turn difficult customers into positive ones with the right techniques. Doing so benefits both the customer and your company. Dissatisfied customers are unlikely to remain loyal or recommend you, while happy customers become repeat purchasers and refer others. Managing these emotions is hard work but also incredibly valuable. When an upset customer leaves an interaction feeling heard and helped, that restores their trust in your company and makes your efforts worthwhile. Read on to pick up 12 tips for handling angry and disgruntled customers - and making every interaction with a customer positive! How Angry Customers Affect Your Business? Customer satisfaction is paramount to success in the fast-paced and competitive business world. However, even with the best products and services, dealing with angry customers is an inevitable challenge that all businesses face. Understanding how customer anger impacts them is essential for any organization that aims to flourish in the market. Here, we will explore how angry customers can profoundly affect your business and highlight how to handle angry customers in a... --- ### The Importance of Call Tracking Software and Key Call Tracking Metrics > learn about the importance of call tracking and the top 10 call tracking KPIs to watch. Also, learn 4 ways to integrate call tracking. - Published: 2022-01-14 - Modified: 2025-02-05 - URL: https://callhippo.com/blog/call-tracking/call-tracking-software-and-key-call-tracking-metrics - Categories: call center, Call Tracking "Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves". This famous business quote by Steve Jobs highlights how vital understanding your customers is in order to ensure business success. Getting a sense of consumer needs and tastes in today's volatile market ensures that your brand remains relevant to customers and can retain your market share. However, the real question is, how do you 'get close' to customers? There are numerous ways in which companies collect information about their customer base. Online surveys, landing pages, digital forms, and user feedback are well-known tools for understanding customers' opinions and preferences. Based on the insights, companies adjust their promotional strategies and create marketing campaigns that entice customers. However, consumer feedback is a pricey and challenging affair with limited efficiency. But what if you could understand your customers better using your existing resources and gain critical insights without shelling astronomical amounts annually? Sounds too good to be true, right? Tracking your customers' calls can be a highly beneficial way to understand their tastes and needs. Utilizing the call records from your organization's call center, you can extract vital information about their perception, motivations, and expectations, helping you customize your branding efforts. When the right insights offer the proper guidance for your brand to progress, the chances of your success increase manifold. But what exactly is call tracking? What are the benefits of call tracking, and what are the key call tracking... --- ### All You Need To Know About Productivity Tools in 2025 > Productivity tools are of multiple types and each is curated for a specific purpose to serve. So refer this blog to identify your need. - Published: 2022-01-12 - Modified: 2025-04-22 - URL: https://callhippo.com/blog/business/productivity-tools - Categories: business, call center ‘Productivity tools’, as the name suggests, are the means of refining and upgrading the qualitative as well as the quantitative aspect of any task, workforce, or even machinery. Today companies like SoftwareSuggest, Netflix, Boiler Room, and more owe a lot of their success to some of the best productivity software options available in the market. And why not? After all, the application of IoT tools has elevated productivity by 46% and worldwide 75% of the organizations aim at increasing their list of productivity tools in the years to come. Therefore, if you are someone who is experiencing a mismatch in his input and output towards productivity, this blog is for you. And, if your areas of work revolve around business phone systems, speech analytics, call tracking, and voice broadcasting, then undoubtedly your resourceful solutions are here on this page. So lets, begin. What are Productivity Tools? Productivity tools are the apps and services or the software programs that boost the current functioning of an individual or machinery for better results in less time. ‘Productivity management tools’ is a better name for such software programs that are aimed at removing or reducing the ambiguity in your work process and help you reach goals faster. The cost of this software can vary depending on the level of customization and set of unique features. What is the need for productivity tools? In general words, productivity tools are needed to better efficiency and streamline the process of any sort of work. But, there are... --- ### What is USA Virtual Address and How to Get US Virtual Office? > Explore the benefits of a USA Virtual Address and get your US Virtual Office easily. Learn how to establish your virtual presence in the US. - Published: 2022-01-11 - Modified: 2024-12-23 - URL: https://callhippo.com/blog/country/us-virtual-office-address - Categories: country, Small Business The United States is one of the biggest and most developed countries in the world. And a lot of people reside here. The US also provides a workplace to several people from other countries and even has a high number of tourists as well. As the country is experiencing a real economic boom, there are plenty of great opportunities along with challenges in this business hotspot, however, one thing is for sure – it is the ideal market to diversify your small business or new venture. Setting a virtual office in the USA is a benchmark that many upcoming organizations still strive to achieve. However, with the advent of technology and continuous advancements, it is becoming increasingly easier to reach out to the US audience without having a physical office in the country. As soon as the mention of ‘Virtual Office’ comes up, many questions might pop up in your mind such as what is a virtual office, how to set up a virtual office, how to get a US virtual business address, and so on. In this blog, we’ll be taking you through the depths of virtual offices and answering all your questions. What is USA Virtual Address? Before moving forwards, it’s important to have a clear comprehension of the basics. So, let’s begin with understanding what is a virtual office. A virtual office is a service that provides you with all the benefits of an office without being tied down to a traditional office space. A virtual office... --- ### 13 Best eCommerce Tools & How to Choose The Best One > Get a better understanding of the best eCommerce tools to utilize in your organization to drive traffic in your business. - Published: 2022-01-10 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/business/best-ecommerce-tools - Categories: business Digitization is the critical factor determining the success of businesses competing in cuttingIt can improve the functioning of the eCommerce store by managing operations, finances, and logistics. -edge competition. However, the emerging era of digital technology and increasing online population stresses that websites and mobile applications are simply not enough. The current trends are towards internet commerce that refers to the commercial transactions possible on the internet only. Also called eCommerce, it is projected to be responsible for around 40% of purchases by the end of 2040. Hence, eCommerce tools are the next must-to-haves for any modern business. eCommerce is the simple process of buying or selling products or services online. However, it has double benefits to the customers and service providers. The customers don’t have to step outside of their place and buy at odd hours, while the businesses can save multiple dollars on infrastructure costs. There are various benefits of eCommerce that can be estimated from the fact that the eCommerce industry is still growing even when 46% of the American small companies don’t have a good website. Yet, the eCommerce sales are only to boom this coming year with the increase in online spending. With that being said, let us focus on the best eCommerce tools that can be a game-changer for any business. The online retailers and marketplaces are using these tools to offer high-end customer experiences that can beat the competition and overcome the challenges of traditional offline retail. So let us know more about... --- ### Local Presence Dialer: What Is It and How It Works? > Local presence dialing is a business approach that involves displaying local phone numbers while making outbound calls. Read more and get one for your business. - Published: 2022-01-10 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/general/local-presence-dialing - Categories: General Effective communication has become vital in today’s hyperconnected business landscape. Whether you’re reaching out to new customers or providing support to existing ones, establishing a local presence can significantly enhance your credibility and trustworthiness. Local presence dialing is one such powerful tool that aids in achieving this goal. Let’s have a look at what local presence contacting is, how it works, and why it is important for your sales and support teams if they are making lots of calls to prospects in different regions. What Is Local Presence Dialer? Local presence dialing, also known as local presence calling or local presence phone service, is a business approach that involves displaying a local phone number while making outbound calls to prospects or customers, regardless of the caller’s actual location. This strategy creates the impression that the call is originating from a nearby area, increasing the likelihood of it being answered. Let us understand with a real-life example; Suppose a sales representative named Sarah is based in San Francisco, California (area code 415). She is making outbound calls to prospects across the United States as a part of multi-state sales campaigns. Using a local presence dialer, Sarah can dynamically adjust her outgoing caller ID to match the area code of each prospect she calls. For example: This way, each prospect receives a call that appears to be coming from a local number in their area rather than an unfamiliar out-of-state number. How Does Local Presence Dialing Work with CallHippo? CallHippo provides virtual... --- ### How to Get a Canadian Phone Number from Abroad? > Learn how to get a Canadian phone number from abroad. Our comprehensive guide covers everything you need to know. Start dialing today! - Published: 2022-01-03 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/country/get-canadian-phone-number-from-outside-canada - Categories: country Establishing seamless communication with customers remains a primitive goal for any business. Yet, whether you’re a startup or an established business, telephony remains the first choice of global customers. Many companies try to get a Canadian phone number in the modern and competitive industry with stiff margins and an array of niche competitors. The reasons are simple and impressive as the Canadian market is one of the world’s top ten economies. However, its link with the US economy makes it a tough market to crack, and businesses are always searching for outstanding solutions to enter the Canadian markets. So, we have an emerging market- Canada and its increasing telephony requirements. Statistics reveal that the digital population of Canada is 35. 63 million as of January 2021. So, let us give you a detailed insight into the best way to establish your hold in the Canadian economy while keeping your operational costs low. We’ve bifurcated the entire process for businesses to get a Canadian phone number - starting from understanding the local numbers, VoIP providers, the quick method to find the service provider, top reasons to go for it, and the overall costs. Why Do You Need Canada Virtual Phone Number For Business? It is often not about the competitive edge but about the right decision at the right time that can make or break the business. The contribution of small companies in virtual telephony is set to increase by 15% by the end of 2025. There can be many reasons... --- ### OpenPhone vs. Google Voice: Which is Better? > Struggling to choose between OpenPhone vs. Google Voice? Here is a guide about top features, cheapest prices, and best customer service. - Published: 2021-12-31 - Modified: 2025-06-09 - URL: https://callhippo.com/blog/alternative/openphone-vs-googlevoice - Categories: alternative OpenPhone vs. Google Voice Whether you are looking for a new VoIP (Voice over Internet Protocol) system or want to upgrade your existing one, there are hundreds of options to choose from in the market. And when searching for the right VoIP system for your business, you are likely to come across OpenPhone and Google Voice. Both phone systems are reliable, offer good features, and are pocket-friendly. However, they differ in terms of features offered, integrations, types of phone numbers, and customer support. Therefore, you need to consider your business’s unique requirements and see if the phone system can meet your needs. To make things easier for you, we will compare two of the leading VoIP providers for entrepreneurs and small businesses. In the end, we will talk about the perfect alternative to OpenPhone and Google Voice. Yes, you guessed it right: CallHippo; not just because it’s our product. We will talk with hard facts about what makes CallHippo better than OpenPhone and Google Voice. But before we get into OpenPhone vs. Google Voice, let’s look at the benefits of a business phone system for your company. Why Your Business Needs a VoIP System in 2023? Phone communications are hard to ignore. 92% of all customer-business interactions happen over the phone. And to offer the best possible experience to your customers, you need a robust business phone system. Here are some major benefits of a VoIP system. Cost-effective: You don’t need to invest in IT resources, hardware, or install phone... --- ### 11 Best Free CRM for Sales Reps In 2025 > Find the best CRM for sales reps to Automate and streamline business workflow and perform all operations from a single location. - Published: 2021-12-29 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/business/how-to-get-crm-for-sales-reps-free - Categories: business, Customer service Sales teams are the driving force behind business growth as they forge vital connections with customers, convert leads into revenue, and consistently adapt to market dynamics. For these reasons, it is necessary to equip your sales team with the best tools and technologies, such as CRM for sales reps, to empower professionals, streamline processes, and enhance customer relationships. In this guide, we explore the 11 best CRM solutions tailored for sales reps in 2023, discussing their features, pros, cons, and other aspects to help you choose the best one. We are hopeful that our in-depth analysis will provide you with much-needed insights into each of these Best sales CRM software and assist you in making the ultimate decision. 11 Best Free CRM For Sales Reps: CRM Software Review 1 ) Zoho CRM Zoho CRM stands out as a top-tier, cloud-based CRM for sales reps, offering comprehensive functionalities and long-term value to businesses. Leveraging artificial intelligence (AI) and other business intelligence features helps companies generate leads, accelerate sales, and analyze performance. Moreover, its AI-powered assistant Zia helps you with a variety of business sales operations such as collecting customer data, sales forecasting, creating a document, and identifying potential customers. Also, Zoho CRM can be combined with a wide range of different business tools and services, making business operations more efficient and easy. All these qualities make it one of the best sales CRM software options in 2023. Zoho CRM Features Salesforce automation Process management Omnichannel support In-depth analysis Performance analysis Predictive... --- ### Ultimate Shakedown: 3CX vs. FreePBX vs. CallHippo > People often get confused while buying the right virtual phone system. We bring you a breakdown of 3CX vs. FreePBX vs. CallHippo. - Published: 2021-12-28 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/alternative/3cx-vs-freepbx-vs-callhippo - Categories: alternative Effective telephony solutions are necessary for any modern business. Irrespective of the business size, investing in the leading business telephony is needed by every service-based company. Modern additions like voice-over-internet protocol (VoIP) services enable businesses to operate remotely. However, the US VoIP business lines only touched 41. 6 million by the end of 2018. Not even the big fishes, but the startups and small businesses are also investing in modern business telephony services. As a result, this specific segment will invest 15% higher in VoIP solutions by 2025. Moreover, the ongoing covid-19 pandemic further raises the issue of flexible remote working operations. The markets of VoIP services are increasing, and hence multiple players are offering different services to global users. So, today we bring you a detailed review of the top three contenders in the business telephony solution providers. These are 3CX, FreePBX, and CallHippo. We will start by understanding their services independently and then check out a detailed 3CX vs. FreePBX vs. CallHippo comparison. What is 3CX? ( Source: 3cx ) 3CX is an open-source IP PBX platform that doesn’t require selection from the IP phones, phone numbers, SIP trunks, hosts, etc. It comes with a dedicated app that runs smoothly on iOS and Android devices. 3CX is helping multiple businesses get the benefits of the primary remote working like conducting remote meetings, web conferencing, etc. These hassle-free PBX services come with deployment options and storage options according to the business requirements. Pricing: Free Features of 3CX Offers on-premise... --- ### 12 Best Sales Automation Software in 2025 > Have a look at our 12 best picks of sales automation tools that can speed up your sales process, and choose the best for your business. - Published: 2021-12-27 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/business/best-sales-automation-software - Categories: business Automation is no longer the future - it’s the present! More and more businesses are adopting automation tools to maximize productivity and provide advanced personalization to their customers. On average, 51% of companies use marketing automation, while 58% plan to adopt the technology in the near future. By investing in automation tools, you can ensure your sales representatives are spending more time closing deals than doing non-revenue-generating activities. However, with so many automation tools in the market, choosing the ones that benefit you could be challenging - which is why we have curated a list of the best sales automation software. The good part is, we use most of them in our daily workflows to organize and structure tasks. So without further ado, let’s get started. What are Sales Automation Tools? Sales automation systems are software-based solutions that enable you to perform day-to-day sales activities more efficiently. The right sales automation tool can automate a wide range of tasks including, prospecting, lead enrichment, contract & deal creation, and sending follow-up emails. Depending on the sales automation platform you choose, it can automate a very specific task or offer a full range of automation solutions by integrating with your CRM. Why Use Sales Automation Software? Now that you know about sales automation, let’s understand the key benefits of sales automation tools. Let’s take a look at a few important statistics about automation: Increase deal closures by 30% Reduce sales cycle by 18% Decrease sales administration time by 14%. Here are some... --- ### Ooma Vs Google Voice: Which Is The Better VoIP System In 2025? > Compare Ooma and Google Voice, two top business phone systems: evaluated their features in-depth. Find which is best for your business. - Published: 2021-12-24 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/alternative/ooma-vs-googlevoice - Categories: alternative Choosing the best cloud-based phone system is a huge task. You must consider various factors, such as feature and functionality, cost, customer support, third-party integration, innovative features, and much more. As a result, it is critical that you properly analyze each of the solutions on your list before making a final decision. Two of the top VoIP systems in 2023 are Ooma and Google Voice. Both of these VoIP (Voice over Internet Protocol) phone systems are innovative, have a number of features, offer decent customer service and third-party integrations. However, when choosing between Ooma and Google Voice, you must properly examine each of the elements to select the best one that precisely suits your business requirements and aligns with your business goals. In this blog, we will compare Ooma Vs Google Voice. First, we will analyze and compare each facet, from features to pricing. In the final section, we'll also find out if there are any better alternatives to Ooma and Google Voice. Let's start with an overview. Ooma Vs Google Voice: An Overview Ooma provides two types of business communication systems based on the size of the company– Enterprise communication and Small business phone systems. As the name suggests, small business phone systems are for startups and small businesses, whereas enterprise communication systems are for medium to large organizations. The primary functions and features of a Small Business Phone System include virtual receptionist, voicemail transcription, overhead paging, call recording, and so on. On the other hand, Enterprise Communication Systems... --- ### How To Setup VoIP? Requirements for VoIP Implementation > Learn how to set up VoIP with our expert guidance to improve the communication system. VoIP implementation can be easy with the right steps. - Published: 2021-12-22 - Modified: 2024-10-25 - URL: https://callhippo.com/blog/telephony/voip-implementation - Categories: telephony The modern and revolutionary cloud-based VoIP system is undoubtedly becoming the dominant mechanism of feature-rich & streamlined communications for all types of businesses, enterprises, and organizations. And why shouldn’t it be? After all, it provides everything a business needs to offer the best customer service and improve customer experience. If VoIP (Voice over Internet Protocol) implementation is done correctly, this phone system has immense potential to improvise the existing communication technology significantly and cut down on costs simultaneously. In spite of this long list of benefits, many small business owners are pretty hesitant to opt for this cloud-based phone system. One of the nagging issues that often bothers and discourages most small business owners when adopting or switching to a modern business phone system like VoIP is the VoIP installation process. Most people feel that the VoIP implementation process is time-consuming and requires lots of effort. They also argue that VoIP phone systems are not user-friendly and are very technical in nature, requiring some kind of training before users can use them seamlessly. It is high time to dispel the myths surrounding VoIP implementation. In fact, it is a simple process that hardly takes any time or technical expertise. Besides, most VoIP phone service providers guide users throughout the VoIP installation journey so that they do not face any difficulties later on. Here is a step-by-step guide to VoIP installation. Simply follow each of the steps one by one to ensure that you do proper VoIP implementation and enjoy the... --- ### RingCentral vs Grasshopper: Features, Pricing & Best Choice > Explore the comparison between RingCentral vs. Grasshopper. Dive into their features, pricing plans, integrations, customer support, and more - Published: 2021-12-20 - Modified: 2024-12-03 - URL: https://callhippo.com/blog/alternative/ringcentral-vs-grasshopper - Categories: alternative RingCentral and Grasshopper are two leading business phone systems, each serving over 400,000 customers. RingCentral provides a comprehensive, unified communications platform with features that go beyond basic telephony. In contrast, Grasshopper offers a straightforward virtual phone system focused on core communication essentials. If you're deciding between Grasshopper and RingCentral, you're in the right place. Let’s compare these solutions across features, pricing, integrations, and user experience to help you make an informed choice for your business. How We Compared Grasshopper and RingCentral? Our team conducted a comprehensive three-month evaluation of both platforms, deploying them across a test group of 15 users representing different business roles. Here's our detailed testing methodology. Note: Ratings taken from Capterra. Our testing team included certified VoIP specialists, IT administrators, and business consultants with over 20 years of combined experience in business communications. Call Management Features: We placed over 500 test calls to assess call quality, routing capabilities, and handling rules. Our team configured various IVR scenarios to stress-test each system's routing logic and measured response times across different call volumes. Mobile Experience: Throughout a 30-day period, we actively used both providers' mobile apps on 8 different iOS and Android devices. The team tracked app stability, call quality over different network conditions (4G, 5G, and WiFi), and feature accessibility. Interface & Usability: Having onboarded three separate teams of five users each, we documented the average time-to-proficiency and collected detailed feedback on navigation paths and feature discovery. Price-to-Value Ratio: Our analysis involved mapping each feature to its actual... --- ### Types of Business Communication: Which Ones to Use and When > Learn about the 5 types of business communication and how to use them. Also, know how effective communication benefits your business. - Published: 2021-12-17 - Modified: 2024-12-24 - URL: https://callhippo.com/blog/telephony/what-is-business-communication-and-why-is-it-so-crucial - Categories: Small Business, telephony Excellent communication is essential for business success. There’s no denying that having streamlined communication is the biggest asset for any organization. On the contrary, poor communication strategies can derail the project, lead to misunderstandings & conflicts, and even financial losses. For this reason, it's essential to have a better understanding of different types and styles of business communication, as well as knowing when to use each one. In this blog post, we will delve into the world of business communication and explore the various types and styles of communication, as well as the benefits of effective communication in the workplace. Let’s get started with a brief understanding of what business communication is. What is Business Communication? Simply defined, business communication is a two-way process of sharing information between different organizational hierarchies and with people outside an organization. Besides, communication is a continuous process and an essential element in managing people and businesses. Here are some of the benefits of effective business communication: Improved productivity and efficiency. Increased employee engagement and satisfaction. Stronger relationships with clients and stakeholders. Enhanced problem-solving and decision-making. Reduced misunderstandings and conflicts. To sum up, business communication is essential for the success of any organization. It enables you to effectively exchange information, ideas, and feedback among employees, clients, stakeholders, and other involved parties. Recommended Read : 12 Best Business Communication Solutions for 2025 Types Of Business Communication As one might expect, there are various forms of business communication, including internal and external communication, verbal and written communication.... --- ### What Is VoIP and How Does It Work? - A Complete Guide > Find out what is VoIP, how it works, and its pros & cons. Learn why VoIP is ideal for modern businesses and how to get started with CallHippo - Published: 2021-12-15 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/telephony/what-is-voip - Categories: telephony, voip We are living in a hyper-digitalized world where technology has permeated every aspect of life. VOIP system is now a significant component of daily business communications, and the various features of VoIP solutions have certainly made task management exceptionally simple and structured. In this blog, we’ll understand what is VoIP, how it works, and the advantages and disadvantages of VoIP, among other things. Let’s start. What Is VoIP? VoIP is a technology that allows organizations to make and receive calls over the Internet and to conduct multiple advanced customer support activities like call forwarding, call queuing, call monitoring and analysis, and so on. When anyone signs up for VoIP, they do not have to worry about the operating location, unlike when they use phone lines, since VoIP number offers a form of omnipresence or worldwide accessibility to users as it works on the internet connection. Moreover, VoIP is not only simple to set up and use, but it also includes a variety of communication features like video conferencing, conference calls, instant messages, auto-attendants, call routing, call monitoring, analytics, and so on. Overall, it is an advanced phone system that is highly reliable, adaptable, cost-effective, and portable. Unlike traditional phone systems, you don’t have to spend loads of money on equipment, installation, and maintenance since VoIP is a cloud-based phone system, meaning everything is managed by the service provider. Now, let’s move on to the next section and learn how VoIP works. How Does VoIP Work? The functioning of a VoIP... --- ### RingCentral Vs Nextiva– Which One Is The Best? > Find Comparison of two top business phone systems providers: RingCentral and Nextiva, evaluating their features in-depth. - Published: 2021-12-10 - Modified: 2024-12-13 - URL: https://callhippo.com/blog/alternative/ringcentral-vs-nextiva - Categories: alternative RingCentral and Nextiva are two of the most popular choices when it comes to selecting the best VoIP and business communication platforms. Although they cater to slightly different user groups, both provide cloud-based communication solutions designed to meet business demands. If you’re considering a Nextiva alternative or a RingCentral alternative, this comparison will help you evaluate the features, pricing, customer support, and integrations of both platforms. How We Compared Nextiva and RingCentral? To offer a thorough RingCentral vs Nextiva VoIP comparison, we evaluated both Nextiva vs. RingCentral across several key aspects: User Feedback: Aggregated reviews from trusted platforms like G2 and Capterra. Feature Depth: Assessment of each platform’s features based on their functionality, usability, and relevance to businesses. Customer Support Data: Metrics such as response times, resolution effectiveness, and availability. Pricing Transparency: Clarity of plans and alignment with the value provided. Expert Evaluation: Independent analysis of each platform by industry professionals. Each category is essential to determine which platform aligns best with your business needs. RingCentral vs. Nextiva Compared Below is a comprehensive comparison of RingCentral and Nextiva's business communication platform review, highlighting key aspects to consider before choosing a platform. RingCentral vs. Nextiva: Features RingCentral RingCentral excels at giving companies of all sizes a single communication solution. Key features include: VoIP Calling: Offers clear voice calls over the internet, reducing costs compared to traditional phone systems. Video Conferencing: Supports HD video meetings with up to 200 participants, ideal for remote teams and regular online meetings. Team Messaging: Enables team... --- ### Grasshopper vs. Google Voice: Which is Better? > Grasshopper vs. Google Voice: Let's compare its pricing, features, integrations, international calling, and customer support. - Published: 2021-12-06 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/alternative/grasshopper-vs-googlevoice - Categories: alternative Whether you are running a small business or starting a new one, you will need an office phone system to facilitate business communications. That’s because 92% of all customer interactions happen over the phone. However, you will need a robust business phone system that caters to the unique needs of your business and is scalable. It should also offer great flexibility to both customers and your employees without costing a fortune. And when you’re looking for such a phone system, the chances are you will find two providers more often: Grasshopper and Google Voice. Both Grasshopper and Google Voice are reliable, feature-rich, and facilitate business communications at an affordable rate, making choosing one difficult. To help you make a more informed decision, we have created this comparison guide in which we compare the key factors of both providers. This includes pricing, features, usability, and customer support. Let’s get started. Grasshopper vs. Google Voice: An Overview Grasshopper is one of the best small business virtual phone systems. It offers versatile calling and messaging options, enabling you to offer great customer service. You can choose from a range of toll-free, vanity, and local numbers to facilitate business communications. You can also port your current virtual number to Grasshopper. ( Source: novocall ) On the other hand, Google Voice is a cloud-based phone solution that’s ideal for small businesses. Though it is scalable, the features are somewhat limited to SMEs. It is also perfect for companies that rely on G-Suite services (Gmail, Google... --- ### 12 Best Business Communication Solutions for 2025 > Find the 12 best business communication solutions of 2025. Enhance collaboration, boost efficiency, and choose tools tailored to your industry needs. - Published: 2021-12-03 - Modified: 2024-12-27 - URL: https://callhippo.com/blog/general/best-business-communication-solution - Categories: General Communication – is the key to success in the business world. You will be left behind in the competitive rat race if you do not follow the best practices to ensure smooth two-way communication with suppliers, partners, stakeholders, and clients. Since there are many emerging technologies in the field of telecommunication, it is often challenging to keep pace and know what trend to follow. However, if there is one buzzword that has been making waves for quite some time now, Business Communication solutions. What is a Business Communication Solution? The Business Communication Solution is a technology that allows you to make and receive phone calls over the Internet rather than traditional phone lines. The technology converts your voice into a digital signal, compresses it, and sends it over the internet. This modern business communication system is widely popular among enterprises due to the multiple benefits it provides, such as on-demand scalability, secure and uninterrupted transmission, improved VoIP call quality, cost-effectiveness, and more. Also, the system is simple to set up and requires only a few resources, such as an internet connection and an internet protocol desk phone. Here are the 12 Best Business Communication Solution 1- Aircall Aircall provides an easy-to-use business phone solution. It is ideal for mid-sized and enterprise companies. It allows admins to instantly add numbers from more than 100 countries and scale their teams according to their requirements. Highlights: Greet callers with pre-recorded voice messages Find all your numbers in one place, even if your customers... --- ### Zoho CRM Integration with CallHippo: Everything You Need to Know > Know about what is VoIP, Features of VoIP zoho intergration and how zoho crm integration with callhippo can be beneficial for your business. - Published: 2021-12-01 - Modified: 2024-10-25 - URL: https://callhippo.com/blog/integration/zoho-crm-integration-with-callhippo - Categories: integration Are you a Zoho CRM user? I’ve got some great news for you! Before I tell you what it is, let me ask you a simple question. How often do you hear your call agents complain about lost deals? Have you tried to find the main reason behind it? Research shows that on average, a company loses about 25% of its customers due to poor customer service. This is because customers today expect a seamless experience across multiple touchpoints. Companies are required to create an omnichannel presence across platforms like social media channels, voice calls, instant messaging, and emails. To make your life easier, Zoho CRM now integrates with a leading telephony system — CallHippo. That’s right. A study reveals that VoIP integration with CRM helps sales/service agents handle more leads and customer queries in the pipeline. It gives them quick access to detailed information, enabling them to respond to their potential clients or customers promptly. In this article, we will discuss how CallHippo’s telephony system integration with Zoho CRM is going to benefit your business. And, we will also talk about how you can make the most out of it. Let’s dive in. What Is a VoIP Phone System? VoIP (Voice over Internet Protocol) phone system refers to technology aimed at improving the productivity of your sales and service agent. It connects your phone system with the internet-using device to make phone calls via a standard internet connection such as desktop computers, laptops, smartphones, tablets, or even landline telephones.... --- ### Dialpad vs RingCentral: Which Is Better? > Both Dialpad and RingCentral are great phone solutions. Let's evaluate their features and other elements to see which one is best. - Published: 2021-11-29 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/alternative/dialpad-vs-ringcentral - Categories: alternative Dialpad and RingCentral are powerful, feature-rich, and easy-to-use business phone systems. However, some differences make them superior in their respective areas. In this blog, we will compare Dialpad vs. RingCentral in depth. We will go over each of their aspects, like pricing, features, mobile apps, customer service, integration, limitations, and so on. This information will ultimately assist businesses in making an informed decision and choosing the best VoIP system that precisely meets their office needs. Dialpad vs. RingCentral– An Overview Dialpad emphasizes AI technologies for more effective and customized interactions, while RingCentral offers a more robust communications infrastructure. Both systems provide features like phone calls, voicemail transcription, auto-attendants, and AI-enhanced meeting tools, along with round-the-clock accessibility. Let’s first understand what they actually are! What Is Dialpad? Dialpad is a VoIP system with integrated communication functions suitable for small to mid-sized businesses. Its three-tiered pricing and plan structure are affordable and more basic than RingCentral's. Through Android and iOS apps, the platform supports desktop programs, desk phones, and cell phones. It offers access to a variety of business phone numbers, both local and toll-free. All linked devices on your Dialpad account can ring simultaneously when an incoming call comes in, or you can set them to rotate according to a preset pattern. Dialpad is ideal for expanding your online presence overseas because you can select local or toll-free numbers from over 70 countries when you sign up. Key phone features, including ring groups, contact syncing, call recording, and number forwarding, are... --- ### 15+ Best Virtual Phone Number Providers in Canada [2025] > Discover the virtual phone number providers in Canada. We've reviewed and compared them all to help you make the best choice for your needs. - Published: 2021-11-26 - Modified: 2025-04-17 - URL: https://callhippo.com/blog/country/virtual-phone-numbers-providers-in-canada - Categories: country The global marketplace, talented workforce, and diverse business prospects are just a few of the reasons why Canada is quickly becoming a global hub for Fortune 500 companies and other multinational corporations. So, if you are one of them and planning to establish or expand your business in Canada, you are on the right track and well ahead of your competitors. However, starting a firm without a solid customer service operation in place is equivalent to walking in the dark while wearing a blindfold. For this reason, when expanding or establishing a business in Canada, we recommend that you partner with the Canadian VoIP providers or the best toll-free number provider in Canada. But what exactly is a Canada VoIP number, and who are the top 15 VoIP providers in Canada? Let's find out. In the first segment of this blog, we will look at the fundamentals of Canada VoIP numbers and virtual PBX in Canada, and in the second section, we will evaluate the top 10 VoIP phone services in Canada by comparing their features, USPs, pricing plans, system support, and other factors. Let's start with what a Canada Virtual Number is. What Is Canada VoIP Number? Simply defined, a Canada toll-free number is a business phone number that includes seven digits after 1800, 888, 877, 866, 855, 844, or 833. It allows customers in Canada, the United States, and the Caribbean region to connect a Canada-based business for free. In addition, you can call Canada from the US,... --- ### 23 Best Virtual Phone Number Provider in India > Looking for the best indian virtual number provider? We compare the top 20+ virtual number and features to your business. - Published: 2021-11-24 - Modified: 2025-01-08 - URL: https://callhippo.com/blog/country/best-virtual-phone-number-providers-in-india - Categories: country - Tags: indian virtual number, virtual mobile number, virtual number india, virtual phone number india Whether you’re a startup or a large enterprise, hiring receptionists just to redirect phone calls to the right department could quickly become a burden. For businesses that receive hundreds or thousands of calls every day, it could further hurt your finances. Thankfully, there’s a solution. IVR (Interactive Voice Response) makes this process simpler and easier for everyone. With remote working becoming the norm, it has become necessary to have a phone number to keep personal and work calls separated. A virtual telephone number is a number that is not fixed to a particular location or device. Users can easily route or redirect calls from one number to another number, device, or IP address. Unlike traditional phone numbers that are dependent on cell towers to provide coverage, a this phone number relies on the Internet. after the arrival of VoIP, especially in India, businesses are becoming more flexible, and It gives excellent content on how it wishes to receive calls by removing the physical limitations. What is a India virtual phone number? An India virtual phone number is like having a local Indian phone number, but it works over the internet instead of being tied to a physical phone line. It lets businesses or individuals make and receive calls on devices like smartphones, laptops, or VoIP phones - no matter where they’re located. Why It’s Useful: Be Local Anywhere: Create a local presence in India without setting up an office. Save Money: Cut down on international calling costs. Stay Flexible: Forward... --- ### Ooma vs. magicJack: Which one is Better? > Struggling to choose between Ooma vs. magicJack? Here is a guide about top features, cheapest prices, and best customer service. - Published: 2021-11-22 - Modified: 2024-12-27 - URL: https://callhippo.com/blog/alternative/ooma-vs-magicjack - Categories: alternative With increasing remote work, VoIP (Voice over Internet Protocol) has become an important tool for companies. According to UpWork, 73% of departments will have remote workers by 2028. Having a reliable VoIP system is important for cutting expenses and improving customer experience. Ooma and magicJack are two of the most popular VoIP business phone providers. However, due to their comparable plans and features, choosing between them can take time and effort. If you’re considering Ooma or magicJack, this detailed comparison will help you evaluate multiple aspects and find the best solution for your requirements. How Did We Compare Ooma And magicJack? We compared Ooma vs. magicJack based on the following standards to guarantee a fair and comprehensive evaluation: User Reviews: Feedback from reliable sources like Capterra and G2. Feature Evaluation: Functionality, usability, and relevance to different user requirements. Customer Support: Availability, response time, and resolution of issues. Price Transparency: Value for money and clarity across plans. Expert Analysis: Insights based on practical tests of Ooma and magicJack under real-world conditions by telecom experts. These factors are necessary for determining which platform best suits your requirements. Ooma vs. magicJack Compared Ooma offers customizable VoIP services suitable for small enterprises. Its unique value proposition includes unlimited calls to Mexico, Canada, and Puerto Rico and toll-free lines. MagicJack offers affordable VoIP services with unlimited calls in the US and Canada and a highly portable device that can be used anywhere. Ooma vs. magicJack: Features Ooma Ooma provides a reliable VoIP solution designed for... --- ### Top 14 Cloud Hosted PBX Providers For Businesses In 2025 > Who are the top 15 Cloud hosted PBX providers for businesses & what elements should you consider while choosing one? - Published: 2021-11-17 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/telephony/top-hosted-pbx-providers - Categories: telephony - Tags: hosted pbx providers, hosted pbx solutions, hosted pbx system The rise in remote work encouraged companies to look for new communication methods, especially over the phone. Businesses needed a tool to meet their complex requirements without burning holes in their pockets. That’s where a hosted PBX system came under the spotlight. Hosted PBX solutions are designed to use the Internet for calling instead of the traditional analog telephone network. As well as offering greater convenience for users, IP-PBX systems are more cost-effective than traditional PBXs because they have fewer components and can be more easily upgraded. But what exactly is a cloud PBX system, how does it work, why your organization needs it, what are the top 13 hosted PBX providers for businesses, and why is it the perfect time to invest in a hosted phone system? Let’s find out. What Is A Hosted PBX System? A hosted PBX is a cloud-based or Voice over Internet Protocol (VoIP) system that provides businesses with reliable and secure phone service at affordable prices. Unlike traditional PBX, cloud PBX operates over the Internet, ensuring continuous connectivity and flexibility. Other functional benefits of pbx as a service include improved analytics, mobility, and cost-effective operations. ( Source: gradwell ) Why Your Organization Needs A PBX Phone System? A PBX service provider can make sure that your organization has the best communication network for its corporate needs. It is an ideal phone system service for retail organizations and even e-commerce businesses. Hosted PBX solutions contain several novel features, and can quickly expand to meet any... --- ### Ringcentral Vs Zoom: All That You Need To Know > While there are many video conferencing solutions available, check out the key aspects of Zoom phone vs RingCentral to choose the best one. - Published: 2021-11-15 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/alternative/ringcentral-vs-zoom - Categories: alternative The modern workplace is fast-paced and depends on the latest technologies to keep people connected. You require a plethora of tools to ensure your team can conduct online meetings, remote conferences, live chats, and video conferencing smoothly. Undoubtedly, any company can save tons of time and money by investing in an intelligent video conferencing platform. Did you know that video conferencing improves communication for 99% of people and increases productivity by 50%? It is a great solution for employees to function in a remote work environment, save on travel expenses, and streamline team collaboration on important projects. But the real battle begins when you start choosing the best video conferencing platform! Frozen video conferencing screens, poor voice quality, a limited number of participants can lead to frustration and hamper work quality negatively. That is why you need to scan all options and choose the best for your organization. Though tons of video conferencing tools are easily available in the market, the trending global leaders are RingCentral and Zoom. Thinking RingCentral vs Zoom? Want to know more about these two video conferencing solutions? https://www. youtube. com/watch? v=15BjI-XhCec It is essential to delve deeper into RingCentral vs Zoom to know their unique advantages and make an informed decision. So go ahead to read a detailed comparison of Zoom phone vs RingCentral to learn about their pros and cons and understand how to apply them to your business model. What Is Zoom? Before moving into the detailed comparison of RingCentral vs Zoom, let... --- ### Ooma Vs Vonage : Which One Is Right for Your business? > Ooma and Vonage are effective phone systems with multiple features, fair pricing plans, and customer support. But, CallHippo outperforms both - Published: 2021-11-12 - Modified: 2024-12-27 - URL: https://callhippo.com/blog/alternative/ooma-vs-vonage - Categories: alternative The world is changing at a rapid pace, and so should you. More and more businesses are going global. However, starting an international or even a national firm without advanced communication technology such as VoIP phone systems is a perfect blueprint for disaster. You will need a variety of advanced communication tools and technologies to perform a range of tasks such as inter-team communication, customer assistance, performance analysis, strategy review, and much more. Moreover, the high-tech features provided by the VoIP system will substantially help your business in simplifying, automating, and streamlining multiple business operations. Eventually, all of these advantages will assist you in generating more output and revenue. In this blog, we will compare two well-known and top business phone systems– Ooma Vs Vonage. We will examine their features, price and plans, customer service quality, third-party integration, and a variety of other technical and non-technical aspects. Later in this blog, we will compare both of these VoIP systems to CallHippo– the other best business phone system. We'll look at how CallHippo outperforms both Ooma and Vonage and why businesses should prefer it. Ooma Vs Vonage– Comparing The Two Let's start with a quick synopsis of the Ooma and Vonage business phone systems. Ooma and Vonage are both VoIP phone systems that provide a wide range of sophisticated calling features with multiple pricing plans for businesses of all sizes and shapes. They provide decent after-sales service and customer support, allow third-party integration with multiple business tools and applications, and are... --- ### Difference Between Traditional PBX vs VOIP vs IP PBX > Check out this PBX vs. VoIP comparison for an overview of their differences. learn about the pros & cons of VoIP PBX vs. regular PBX. - Published: 2021-11-08 - Modified: 2025-05-22 - URL: https://callhippo.com/blog/telephony/ip-pbx-voip-vs-traditional-pbx-phone - Categories: telephony Are you looking for a reliable business phone system for your business? With the advancement of technology, we are left with far too many options. As a result, businesses often struggle to choose between these three— traditional PBX, IP PBX, and PBX in VoIP phone systems. Can a traditional phone system help you run your business? Or a PBX VoIP phone system would be the best option? Generally, both business phone solutions offer all the features you need. However, they differ dramatically in terms of upfront expenses, maintenance necessities, and required technical expertise. This article will highlight the key difference between traditional PBX vs. hosted PBX vs. PBX for VoIP to help you choose the right one for your business. Let’s get started! What Is PBX? A PBX, or private branch exchange, is a telephone system that is used to connect various office desk phones to a shared network. In other words, it enables calls to be routed to several handsets without each extension requiring its landline from the telephone provider. Hence, an organization using PBX can make all internal calls free and transfer calls without hassle. Besides, it enables an organization to have more physical phones than phone sets. Types of PBX Phone Systems A virtual PBX system might be analog, digital, or cloud-hosted. Traditional or Analog PBX Phone Systems (Source:pngkey) The analog PBX or landline system, which is increasingly rare, uses the public switched telephone network (PSTN). It connects inbound and outgoing calls over traditional copper telephone landlines.... --- ### 6 Best UK Virtual Phone Number Providers in 2025 > Looking for a UK virtual phone number provider? Discover tips, features, and key factors to choose the right one for your business growth. - Published: 2021-11-05 - Modified: 2025-04-22 - URL: https://callhippo.com/blog/country/virtual-phone-number-providers-in-uk - Categories: country Running an international business without leveraging modern communication technology and virtual phone numbers is a perfect recipe for disaster. To avoid this, it is recommended that you must consider and invest in the technologies and resources that you will require to establish a reliable communication channel with your overseas customers. ( Source: spacelance ) For a moment, assume you own a toy manufacturing company in India. Over the years, you have successfully established yourself in India and neighboring countries and now intend to expand your wings to other countries, such as the United Kingdom, Singapore, Cyprus, etc. In that case, the first technology piece you'll need is a UK virtual phone number, Singapore number, or Cyprus mobile number. But for the number, you will first need to find the best virtual phone number provider in the UK. But what exactly is a UK virtual phone number, what are its features & benefits, how can a UK virtual business number help your business, how do you get UK Number, and what factors to consider to choose the best virtual phone number UK provider? Let's find answers to each of these questions in this blog. What Is A UK Virtual Phone Number? A UK virtual phone number is simply a phone number that is not directly linked with a phone line or limited to a specific location. Unlike traditional phones, virtual phone numbers allow you to make and receive calls from anywhere since it works over the internet. For example Using a... --- ### Toll-free vs Local Number- Which is Better? > Explore toll-free vs local numbers. Understand their benefits, differences, and impact on your business's reach, cost, and communication goals. - Published: 2021-10-25 - Modified: 2025-01-02 - URL: https://callhippo.com/blog/telephony/local-vs-toll-free-phone-number-for-business - Categories: telephony Local virtual phone numbers allow businesses to establish and strengthen their presence in various regions. On the other hand, toll-free numbers enable customers to reach out to companies for free. However, choosing the right one for your business can be confusing and overwhelming. So let us make things easier for you. We will explain what a local phone number and a toll-free number are, how they’re different, and which one is best for your business. Difference Between Toll Free Vs Local Number Although we’ve discussed the two types of virtual numbers briefly above, let’s look at the key takeaways from the local vs. toll-free numbers. Local virtual numbers help build a local presence and support your marketing efforts. On the other hand, toll-free numbers are easier to remember and convey to your organization as a large enterprise. What is a Local Phone Number? A local phone number is a number associated with a specific region. The local phone numbers start with the three-digit local area code and are used by businesses to communicate with customers from one particular region only. The local phone numbers do not charge the companies for incoming calls but only for outgoing calls. As a result, customers are more likely to pick up calls from local numbers than international numbers. Benefits of a Local Phone Number for Businesses Getting a local phone number for your business can benefit you in numerous ways, such as helping build a local presence, improving customer satisfaction, and enhancing business credibility.... --- ### How to Call Australia From USA? [+ Country Code] > Learn to call Australia from USA. Get step by step guide for dialing Australia from US. Use US mobile number or landline to make calls. - Published: 2021-10-18 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/country/call-australia-from-us - Categories: country, how to call If you operate your business in Australia, you would probably need to call customers or partners in the country frequently, which leads to better consideration of Australia Virtual Phone Number for your business. In this article, we will discuss everything there’s to know on -, including the telephone codes, Australian virtual phone numbers, How to dial Australia from us, and why you should buy a local virtual number. Let’s get started! Steps for calling Australia from the US Step 1: Dial the US exit code, "011". Step 2: Enter the Australia country code, "61". Step 3: Dial the specific area code you want to dial. Step 4: Lastly, enter the phone number you want to reach For example, if you want to call an Australian mobile phone number from the US, you would dial 011 61 4 XXXX-XXXX. Popular Australia area code: 1- Central-East Australia, including Sydney and Canberra = 02 i. e. to call Sydney, Australia from USA you will need to use 02 as the dialing code. 2- South-East Australia, including Melbourne and Hobart = 03 3- North-East Australia, including Brisbane = 07 4- Central and West Australia, including Perth, Adelaide, and Darwin = 08 Australian City Area Code Adelaide 8 Albury 2 Alice Springs 8 Ballarat 3 Bendigo 3 Brisbane 7 Bunbury 8 Bundaberg 7 Cairns 7 Canberra 2 Coffs Harbour 2 Darwin 8 Geelong 3 Gold Coast 7 Hobart 3 Launceston 3 Mackay 7 Melbourne 3 Newcastle 2 Perth 8 Rockhampton 7 Sydney 2 Townsville 7... --- ### Philippines Call Center Setup: All You Need to Know > Start your call center Philippines journey with our comprehensive guide and set your business up for long-term success and seamless operations. - Published: 2021-10-13 - Modified: 2024-11-26 - URL: https://callhippo.com/blog/callcenter/call-center-setup-philippines - Categories: call center, callcenter Call center software has become important for businesses of all sizes. More than 50% of customers of all age groups typically use the phone to reach out to a service team. Call center software allows you to manage everything related to phone calls, including customer support and sales. SaaS Call center software has several benefits for businesses, including cost savings, higher first contact resolution, and enhanced team collaboration. Even 64% of organizations believe that customers should have access to a live agent. What is Meant by a Call Center? International call centers have changed the way of interacting with their customer base. A SaaS call center is a structured place, physical or virtual, where agents and executives receive and make calls to clients. The purpose of these calls may be lead generation, marketing promotion, or providing customer service. Call center agents are responsible for undertaking any voice interaction with customers, and they represent the face of the company. Call center software comes with advanced features like interactive voice response (IVR), power dialer, global connect, smart call forwarding, call transfer, call conference, music on hold service, and more. Apart from making your business look good, call center SaaS eliminates the bottlenecks in your communication chain. You can use the software for: Telemarketing Market research and surveys Answering customer queries Customer support SaaS call center in simple terms is a platform that is used for managing inbound and outbound calls, which includes escalation, routing, analytics, and in-built CRM advantages. Thus, we can... --- ### 7 Best Practices for Call Center Quality Assurance > Learn how to drive more sales with call center quality assurance best practices. Explore how CallHippo equips you with the tools for quality assurance. - Published: 2021-10-11 - Modified: 2025-02-20 - URL: https://callhippo.com/blog/callcenter/call-center-quality-assurance - Categories: call center, callcenter Managing a call center effectively requires balancing multiple elements: agent training, quality assurance, and performance analysis. You also have to adhere to call center best practices to improve sales conversions and improve satisfaction. The average customer satisfaction score (CSAT) for call centers in the U. S. is around 73%. However, you can break the benchmark with CallHippo's QA Agents. It allows you to improve your CSAT by assigning a dedicated call center quality assurance agent that reviews each interaction. But how does it work? And what QA best practices should you follow to enhance conversion rates? Let’s understand. What Is Call Center Quality Assurance? Call center quality assurance monitors, evaluates, and enhances agent performance and customer interactions. It assesses various communication channels against predetermined standards and key performance indicators (KPIs). QA aims to maintain service consistency, increase customer satisfaction, and drive ongoing improvements in call center operations. Effective QA programs encompass call monitoring, performance feedback, coaching, training identification, and data analysis. This helps call centers improve customer service quality, recognize top performers, ensure regulatory compliance, and deliver superior customer experiences. 7 Call Center Quality Assurance Best Practices To Improve Sales Conversion Rate Quality assurance best practices for call centers directly impact sales conversion rates and enhance customer experiences and agent performance. These seven strategies will help you build a high-performing call center that consistently meets sales targets while providing excellent service. 1. Improve Agent Performance Through Continuous Monitoring Regular evaluation of agent interactions allows you to address issues quickly, ensuring... --- ### The Best Day and Time to Make Sales Calls in 2025 > Increase your chances of conversation with your prospects. Know what is the right time and day to make your call to your prospect. - Published: 2021-10-06 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/marketing/best-day-time-make-business-call - Categories: Marketing It is crucial to make sales calls at the right time of the day to get the best results. If you make cold calls at the best time, there is a higher chance of conversions that will increase your business revenues! We, at CallHippo, were looking for ways to establish communication with our audiences. Therefore, we decided to conduct a study where we gathered data from over 1200 clients operating their businesses across 15+ countries. The research contains data observed over 30 weeks with 15,800 call attempts. So read on to know the best day and time to make calls to customers and prospects. Best Days Of The Week To Make Sales Calls People in most countries, including the USA, India, and the UK, usually have their official week offs on Saturday and Sunday. However, Mondays are known to be the busiest days worldwide, so you can safely rule out making calls on a Monday unless you wish to be speaking with frazzled workers with too much on their minds. Organizations in the US frequently call England and other United Kingdom nations because the two areas have comparable economic interests. Therefore using a virtual UK number is a convenient and affordable method to communicate with individuals in the UK from the US. The best time of the workday to make sales calls to prospects is between 4. 00 to 5. 00 pm because these are high connection times. Research shows the second-best time period to get strong results from cold... --- ### 25 Top Call Center KPIs & Agent Productivity Metrics > Call center metrics can provide you with valuable insights and enable you to shift your strategy in real-time. Explore the top 25 contact center KPIs inside. - Published: 2021-10-01 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/callcenter/best-call-center-kpis-and-metrics - Categories: call center, callcenter Operating a call center without routinely evaluating call center KPIs or call center metrics is similar to driving a car with an opaque windshield– meaning, performing operations without knowing whether you are moving forward or backward toward call center efficiency. However, regularly evaluating call center metrics will provide you with valuable insights into your performance and enable you to make necessary changes in strategy on time, averting further damage. Not only do call center KPI metrics provide vital insights, but they also allow you to minimize resource waste and reallocate resources towards critical operations. Overall, monitoring call center KPIs regularly is an essential duty that no organization should overlook or avoid. But what are the most critical call center key performance indicators, and how should they be calculated? Well, this blog is the perfect response to that question. In this blog, we will look at the top 25 best call center KPIs and Metrics that you must track in order to analyze and improve performance. Let's get started without much ado! 25 Top Call Center KPIs & Agent Productivity Metrics 1. Average Handle Time (AHT) The average handle time (AHT) refers to the amount of time a call center agent takes to complete one conversation or transaction. The handling time for one call is the time taken from the call initiation to disconnecting the call. ( Source: powerslides ) AHT is considered as one of the crucial call center KPIs when making decisions on contact center staffing levels. For example,... --- ### 24 *New Cold Calling Scripts + [ Free Template Download ] > Read & Download proven cold calling scripts for every Industry and business. We have also attached a free calling scripts template. - Published: 2021-09-29 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/sales/cold-calling-scripts - Categories: Customer service, Sales People keep saying cold calling is dead, but many successful businesses still rely on cold calling to drive revenue. Whether they’re Fortune 500 companies or high-growth startups, they all have sales reps eagerly dialing numbers day in and day out. But the questions are– what is a cold-calling script? How do you write a successful call script? And what tips should you follow when creating calling scripts? With our sales team's assistance, we attempted to answer all of these questions in this detailed guide. Let's get started. What is a Cold Calling Script? (Image source, Alt text: Cold call scripts templates and examples) To understand what a cold calling script is, you must first understand what cold calling is. Cold calling is the practice of making business marketing or telemarketing calls to customers or prospects. One thing to keep in mind is that this is the customer's first contact with the agent, or they have had no previous interactions. Let's now move on to the cold calling scripts. Cold calling scripts are written scripts that include correct wording and logic aids to help an agent manage a contact. In layman's terms, a cold calling script is a carefully crafted document that guides call center representatives as they interact with customers. It usually includes predefined talking points that call center agents use when speaking with prospects or clients. Why Do You Need a Cold Call Script? You need a cold calling script because it allows customer service representatives to communicate effectively... --- ### Best 20 Virtual Phone Number Providers In Australia > Looking for the best Australia mobile number providers for business? Here are the top 20 Australian phone number based on features, pricing. - Published: 2021-09-27 - Modified: 2025-06-06 - URL: https://callhippo.com/blog/country/virtual-phone-number-providers-in-australia - Categories: country, voip - Tags: australia phone number, australian phone number, virtual phone number Since you're reading this, it is safe to assume that you're looking for the best Australian virtual phone number or the best VoIP provider Australia. It is likely that this is the first time you're buying a virtual number, or you've tried a vendor that charged you more than it's worth Whatever your reason is, we know you want a reliable Australia phone number provider that consistently delivers the best possible call quality, has a wide range of features and doesn't burn a hole in the pocket. In this article, we will explore the features that one should look for when choosing the best Australia virtual phone number, the benefits of the virtual phone system, and the top 20 best virtual phone number Australia. What Is An Australian Virtual Phone Number? It is simply a phone number that is not directly linked with a phone line or tied to a specific location. Unlike traditional phones, virtual phone numbers allow you to make and receive calls through the internet, eliminating the location constraint. Moreover, unlike typical phones, virtual phone numbers can be used to make or receive calls on any phone, including VoIP desk phones, cell phones, or softphones. You can choose which device should receive the call and change it at any time. The flexibility of the best virtual phone number Australia also allows you to add more than one device for a single virtual number. That is, if the call is not answered on device A, it will be... --- ### What If The Professor From Money Heist Answered The Phone On Your Next Call To A Contact Center? > Let's ruffle the feathers of imagination and see how it would be like if Money Heist's Professor answered the phone as your call center agent - Published: 2021-09-22 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/callcenter/what-if-el-professor-answered-your-call-center-call - Categories: callcenter ( Source: giphy ) If Money Heist was a roller coaster, then Professor would be the rails that enabled the show to run smoothly through all its turns and steep curves! El Professor, from La Casa De Papel, is a name that has become a brand over the years. Synonymous with the most wonderful and admired traits including, but in no way limited to, intelligence, leadership, caring, and chivalry, the Professor exudes panache in his own way. Being an ardent fan of Money Heist, I am sure that we all have laughed and cried with him through the various phases that the show took us through. But one thing that always continued to amuse me was the Professor’s ability to think sensibly and act vigilantly even when the world was going berserk around him. With the recently launched season of Money Heist, there are a lot of conspiracy theories doing rounds. Amidst all this, even my imagination went running wild, and a thought struck like lightning. The Professor possesses the superpower to think straight, turn foes into friends, and find solutions to the most toiling issues. I know these skills could be greatly utilized across avenues, but revisiting a scene where he was on the phone (especially when I’d recently got off an annoying conversation with a call center agent, ugh! ), made me wonder how it would be like if he, El Professor, answered the phone next time I contacted a call center. ( Source: giphy ) Now, as... --- ### VoIP Phone Number FAQ: 47 Questions & Answers > Many firms are interested in VoIP phone number as a way to strengthen their telecommunications network. Here are 47 VoIP questions and answers - Published: 2021-09-01 - Modified: 2024-10-25 - URL: https://callhippo.com/blog/telephony/voip-phone-number-faq-questions-answers - Categories: telephony Growing numbers of organizations are interested in VoIP technology as a way to strengthen their telecommunications network. Nearly 31% of business owners use VoIP technology, and the share of VoIP in the global share market may hit $55 billion by 2025. As a result of the fast expansion of VoIP technology, fundamental VoIP expertise may be necessary. To help you with this, we have put up a list of VoIP-related questions. This is a list of the most commonly asked questions regarding VoIP. However, the range of questions varies from simple to complex. The 'Comments' area below invites you to share your thoughts on whether this blog should include more relevant questions. All 47 Frequently Asked VoIP Questions Answered Here are the 47 most frequent questions asked about VoIP technology and VoIP numbers: 1 ) What is VoIP? A VoIP can be described as a voice-over-internet protocol that converts analog voice signals into digital, which can then be transmitted over the internet. You’ll need either an IP phone or an adapter connected to your system to make a VoIP call. It allows you to make phone calls from smartphones, computers, or unique devices like IP phones. Having a VoIP phone number is beneficial for both customers and businesses, as it has features that are not present in a traditional phone. 2 ) Why choose VoIP over traditional phone services? VoIP is cost-effective, and it reduces a company's monthly phone expense by about 50%. VoIP offers reduced international long-distance prices that... --- ### Why Do You Need An Agile Outbound Call Center Software For Your Business? > Outbound call center software offers multiple features that excel your calling operation. Check out the 8 key benefits inside. - Published: 2021-08-31 - Modified: 2024-11-26 - URL: https://callhippo.com/blog/callcenter/why-outbound-call-center-software-for-business - Categories: call center, callcenter If your outbound call center software is inefficient, outdated, and costly, it will add negative value to the organization. For this reason, it should be advanced, highly efficient, and cost-effective. To our good luck, call center tools and technologies have evolved significantly over the last several years and have become remarkably advanced in various ways. One such call center technology is known as agile outbound call center software. But what exactly is it, and how does it benefit your business? Let's find out in the following sections. What is an Agile Outbound Call Center Software? As the name implies, agile outbound call center software is a service that allows businesses to make outbound calls to customers or prospects. For example, the calls could be for telemarketing, sales, fundraising, surveying, or other purposes. It is important to note here that the majority of these outbound call center solutions are cloud-based, which means they use the SaaS (Software as a Service) delivery model. The features and functions that these best outbound call center software commonly incorporate have the potential to help your business by boosting productivity, increasing lead conversion ratio, reaching out to the most customers or prospects in the least amount of time, reducing idle time, and improving customer satisfaction rate. In the following section, we will look more closely at each of these outbound contact center software advantages. 8 Reasons You Need Outbound Contact Center Software For Your Business The following are the 8 best advantages of outbound call center... --- ### Benefits of VoIP Analytics for Your Business > Your VoIP system can help your business grow. Know how VoIP analytics can improve your customer service, polish customer experience, and educate you about customer behavior. - Published: 2021-08-21 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/telephony/benefits-of-voip-analytics - Categories: telephony, voip Whether you are a small company or a massive enterprise, your business needs VoIP systems to connect with your customers. In our data-driven era, you can gather, track, and analyze insights from VoIP calls to spot problem areas and improve the customer experience. How? This article will explain this. We'll show you essential metrics and VoIP analytics to track. Read on to find out the importance of VoIP analytics to your business. This sounds like a herculean task, but you can use tools like the Google-powered BigQuery integration to automate your company’s data collection and processing for VoIP calls. What you need to know about VoIP Analytics In the past, most VoIP phone system came as standalone applications that only made, received, and cued calls. But recently, VoIP phone systems have built-in data analytics programs that gather insights from the system. ( source: Intrado ) VoIP analytics also provide actionable insights on a central dashboard integrated into the interface. Sometimes, the main dashboard exists on a third-party software program embedded into the VoIP phone system. Essentially, VoIP analytics covers every aspect of customer behavior with the service representative and the system itself. Who can use VoIP analytics? As mentioned earlier, SMEs and large enterprises rely on VoIP analytics to improve customer service. Generally, any business that provides customer support via phone calls needs to gather VoIP analytics to improve its services. Restaurants, software product companies, and online retailers all need to collect and analyze data from VoIP calls. Besides, medical... --- ### Why Does Your SEO Campaign Need Call Tracking Software? > How can call tracking software & SEO be an excellent combo for improving marketing campaigns ROI? Check out these 5 reasons inside. - Published: 2021-08-14 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/call-tracking/call-tracking-and-seo - Categories: call center, Call Tracking Gone are the days when digital marketers and businesses used to believe that call tracking software negatively impacts SEO by conflicting with Google's NAP (Name, Address, Phone Number Directory) standards. Marketers had a widespread misunderstanding that since call tracking necessitates multiple phone numbers, it violates Google's NAP criterion, which stresses using identical names, addresses, and phone numbers across the website. This significant problem was solved by the new DNI (Dynamic Number Insertion) technology for call tracking software. But, before we get into the technicalities, let’s first cover the fundamentals of call tracking software and its importance to SEO shared by a leading seo services company and how they work together to benefit businesses. What Is A Call Tracking Software? Call tracking software is exactly what it sounds like. Call tracking works in such a way that lets you track and record information about incoming calls, such as the call source, the number that called, the caller's geographical location, call recording, and so on. In addition to these details, marketers can gather a plethora of additional information about the callers and campaign, such as: Marketing Source Marketing Campaign Content Keyword Landing page Conversion Page Device Type IP Address Location UTM Parameters All of these details will eventually assist businesses in revising and re-navigating their plan in order to maximize productivity. Check out this best call tracking tools to get a better idea about its features and functionalities. How Does Call Tracking Software Help Businesses & Boost ROI? Call tracking assists businesses... --- ### What Is Telecommuting? Top 7 Tools for Remote Teams > Learn what telecommuting is and find the top 7 tools for remote teams to boost productivity, streamline workflows, and enable seamless collaboration. - Published: 2021-08-13 - Modified: 2024-11-19 - URL: https://callhippo.com/blog/voice-over-ip/importance-of-telecommuting-technology - Categories: Voice over IP The coronavirus pandemic has radically changed the course of human history. There are now two eras: pre-pandemic and post-pandemic. The pandemic has prompted a massive overhaul of every industry, every business, the work culture, business models, education systems, entertainment modes, and many other things. However, the one thing that the coronavirus pandemic has most impacted is– work culture. Telecommuting, often known as remote working, witnessed a tremendous spike post coronavirus pandemic. Although remote working practice has been growing over the past few years, the pandemic has dramatically expedited its growth. What Is Telecommuting? Telecommuting, also known as teleworking or remote work, is a working model or employment arrangement in which employees do not travel to the workplace, such as an office building, warehouse, or store, but instead operate from home using the internet, email, phone, and other means of collaboration and Business communication. Telecommuting is becoming increasingly popular across all industries thanks to the numerous benefits it provides, including enhanced employee satisfaction, reduced commuting or travel time, improved work-life balance, elimination of office rents and operational costs, increased work flexibility, and many more. However, the question is whether or not every business can adopt a telecommuting working model. Is Telecommuting Appropriate for Every Business? Remote working or telecommuting is a possibility for any industry where work can be performed via the internet or online, such as the IT sector, customer service industry, telemarketing industry, and so on. However, this does not rule out the possibility of remote work for other... --- ### What Is Call Queuing And Why Does It Matter? > Find inside. What is call queuing, causes of long call queues and the benefits of call queuing and how you can reduce call waiting time. - Published: 2021-08-13 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/virtual-numbers/what-is-call-queuing-and-why-does-it-matter - Categories: call center, Virtual Numbers According to research, long calling queues are the 3rd most irritating service issue, following the absence of a human representative and the complexity of the procedure. For this reason, call center managers must keep a close eye on call queueing and take the appropriate steps to reduce waiting time and the dropped call rate. Long queues can be caused by a variety of factors, including unskilled agents and outdated technology. Whatever the reasons, our goal should be to keep it under control anyhow. But, before we get into the causes of calling queues and the benefits of the call queuing system, let us first learn what call queuing is in the first place. What Is Call Queuing? Call queuing is a technology used by call centers to manage inbound calls. When a customer calls a contact center, the call is routed to an available agent. But what if all of the agents are on the phone or busy for some reason? This is where the call queueing phone system comes in handy. As the name implies, the calling queue is nothing more than a virtual waiting area where all unattended but active customer calls are parked until call center agents address them. Until the customer is connected with an agent, they will be greeted with welcome messages, ads, and information about the company's current or upcoming products or services and kept engaged. However, Regardless of what you do to entertain customers and alleviate their frustration, a long call queue creates... --- ### What Is Call Analytics and Why Should Marketers Use It? > Call analytics enables you to determine which campaigns are generating more conversions. You can then use these insights to optimize them - Published: 2021-08-08 - Modified: 2023-12-15 - URL: https://callhippo.com/blog/virtual-numbers/what-is-call-analytics-and-benefits-of-it - Categories: Virtual Numbers Even in this digital world, phone calls are important. When making urgent or complex purchases, people prefer to call businesses directly. And, now, with social distancing in place, phone calls are the easiest way to connect with companies. Recent research by Dialogtech indicates that every industry saw an increase in phone calls due to COVID-19. (Source: dialogtech. com) Besides, 84% of marketers report that phone calls have higher conversion rates with larger average order values than other engagement forms. Another report suggests that calls convert at 10 to 15 times the rate of web clicks. But that’s just the average across industries. The exact numbers vary from business to business. And, to know the specific number for your organization, you will need to track the results. That’s where call analytics comes into the picture. Call analytics makes it easy for you to determine which marketing campaigns are generating conversions. You can then use these insights to optimize your campaigns and boost the return on investment. That said, let’s better understand what call analytics is and how marketers can benefit from it. What is Call Analytics? Call analytics is a technology that uses artificial intelligence to capture data from phone calls. The data includes the caller’s name, phone number, the marketing campaign that drove the call, and call duration. Call analytics also helps determine if the caller was a genuine lead and the products they were interested in. You can use these details to optimize your marketing campaigns for better performance,... --- ### Benefits of Contact Center Speech Analytics Tools > Get the top benefits of speech analytics for call centers, such as increased customer knowledge, higher agent effectiveness, and lower attrition rates. - Published: 2021-08-07 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/coach/benefits-of-speech-analytics - Categories: call center, Coach Despite all contact centers striving towards the betterment of their agent’s performance and operations, most of them find it challenging due to the number of calls they must assess. Staying ahead of the competition requires more than just answering calls. It's about understanding the voice of the customer, predicting needs, and reducing the handling time. Thus, a speech analytics call center using call analytics tools—from sentiment analysis to speech analytics, can reduce average handling time by around 40%. So, let’s understand what speech analytics is, the benefits of speech analytics, and how we can implement it in call centers. What Is Speech Analytics? Speech analytics is a technology that converts voice recordings or live calls into structured data for analysis. It involves the use of advanced algorithms and natural language processing (NLP) to extract valuable information from recorded calls. Speech analytics software can help recognize audio patterns and detect stress and emotions in a speaker's speech. As a result, they serve as an effective tool for measuring call quality, customer satisfaction, and agent performance. Call analytics can also help the customer support or sales team understand changing consumer needs and demands, allowing them to improve the overall customer experience. How Do Contact Centers Use Speech Analytics? Call centers leverage speech analytics in various ways to optimize operations and improve customer satisfaction through actionable insights derived from customer calls. Let's have a look: 1. Authorized CSAT/NPS Reviews By analyzing customer feedback during calls, call centers can identify trends and patterns in... --- ### How To Call UK From India Using UK Virtual Phone Numbers? > A detailed guide about how to call UK from India with UK virtual phone numbers. Establish a business phone system in 5 easy steps - Published: 2021-08-06 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/country/call-uk-from-india-using-uk-virtual-phone-numbers - Categories: country The UK-India trade relationship is thriving, with annual trade reaching £39. 7 billion in the four quarters to the end of Q1 2024. Moreover, India was the UK’s 11th largest trading partner. This robust economic partnership means businesses in both countries have significant customer bases across borders and need efficient communication solutions to serve their clientele. In this blog, we will guide you through the process of calling from India to the UK, explain UK virtual phone numbers, and showcase how they can benefit your business. So, let's start with how to call the UK from India. How To Call the UK From India? Whether you're reaching out to clients, colleagues, or loved ones in the United Kingdom, the process is straightforward and involves just 4 simple steps. Here's how to dial a UK number from India using a cell phone or landline. Step 1: Dial India's Exit Code To make calls to the United Kingdom from India, you must first dial India's exit code– 00. An exit code, also known as International Access Code or International Direct Dialing (IDD) code, is a number that informs the telecommunication carrier that you are making an international call. If you're calling from a cell phone, you can use "+" instead of 00. Step 2: Dial The Country Code of the UK After entering India's exit code, enter the UK's country code– 44. The country code 44 must be entered for any international calls made to the United Kingdom. However, if you dial... --- ### Top 11 Business Communication Tools Every Company Needs > Discover the most effective and efficient business communication tools to streamline your workflow and improve team collaboration. Start using them today. - Published: 2021-08-06 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/voice-over-ip/business-communication-tools-every-company-needs - Categories: Voice over IP Business communication tools are the backbone of any business, whether it is an ecommerce store, a retail store, a large tech corporation, or a roadside fruit stall. These cloud-based communication tools assist businesses in establishing a strong communication network, increase employee productivity, streamline operations, minimize communication gaps, prevent data loss, and make contact with employees and clients easier and more economical than before. Moreover, the coronavirus pandemic has accelerated the usage of enterprise communication tools, as workplaces have expanded beyond offices and reached remote areas. The new normal – remote work – has driven companies worldwide to invest in the best business communication apps and collaboration software. Again, for your convenience, we have classified these 11 greatest business communication tools into three different categories based on their applications. The three categories are as follows: A. Project Management Tools #1: Asana Asana was founded in 2008 by Dustin Moskovitz, a co-founder of Facebook, to help teams organize, track, and manage their workloads, making it easier to collaborate on projects. This software-as-a-service is attractively designed and allows teams to establish projects, allocate work to peers, set deadlines, and discuss individual tasks all in one spot. It also includes a set of reporting tools to assist participants in keeping track of project progress. Features: Individual task lists and focus mode Simple, user-friendly interface personalized Dashboards Reminders and notifications Custom calendar and email integration Subtasks assignment Integration: Asana can be linked to other apps like G Suite, Slack, Trello, Salesforce, Zendesk, and more to... --- ### How to Make International Calls? | Try For Free > Learn how to make international calls easily! Discover dialing codes, cost-saving tips, and the best methods for staying connected worldwide. - Published: 2021-08-03 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/telephony/how-to-make-an-international-call - Categories: telephony The world is a global . Ever questioned what this means? The term global village signifies how the internet and modern technology bring together every part of the world. With businesses and social connections spreading globally, international calling has become a vital tool for communication. Over 60% of global communication occurs through digital platforms, making it easier to stay connected across borders. Wondering how to make international calls effectively? Fret not; we’ve got you covered! Let’s explore the different ways to make international calls with international phone numbers. How to Make International Calls? Let’s start with the most standard way of placing a call. Before mobile phones and the internet, the traditional method in the 1960s was to put an international call through a landline. However, it wasn’t as simple as it is right now. Making international calls requires multiple codes/prefixes to place a call correctly. 1. International Dialing Prefix International dialing prefixes are different for every country. You must dial the country prefix from which you are placing the call. For instance, the dialing prefix for the landline in the states is 011. 2. Country Code Next, you have to find out the correct country code. The country you are placing the call to. If you want to call a China virtual number, then the country code for China is +86. 3. City Code (area code) Similarly, most countries have broken their contact number into an area code. So, if you want to dial a number in Graz, Austria... --- ### What is Telecommuting? | How it works and Benefits of Telecommuting > Telecommuting is the new normal in the current business environment. It provides flexibility and drives productivity exponentially. - Published: 2021-08-01 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/voice-over-ip/what-is-telecommuting-how-it-works-and-benefits-of-telecommuting - Categories: Voice over IP “People are more productive working from home than people would have expected. ” Mark Zuckerberg, CEO of Facebook. Telecommuting is the new future of business. COVID-19 had changed the way the modern workplace functions. No longer do employees go through the regular 9 - 5 grind. Flexibility is the new trend - companies want productive employees whether they work from home, in a coffee shop, or a coworking space. The potential for remote work is tremendous. Did you know that 55% of global businesses offer some capacity for telecommuting? Undoubtedly, the scope of telecommuting is increasing day by day. Adopting work-from-home policies has saved US employers over $30 billion a day during office closures during the Coronavirus pandemic. So are you thinking about switching to remote working and understanding telecommuting technology? Read on to know how this trend can impact your workplace and bring positive results! What Is Telecommuting? A recent concept, telecommuting, is a work arrangement that does not require an employee to commute to the traditional workplace. It empowers employees to deliver work assignments remotely, and companies use Internet-based technology to share information and communicate with each other. Telecommuting technology enables employees to work outside the traditional brick-and-mortar organization. There is no requirement to invest in office space, and it leads to significantly lower operating costs. The best part is that productivity does not suffer, as 77% of telecommuters report being more productive. A win-win situation for both the organization and employee, indeed! How Telecommuting Works? Telecommuting is... --- ### How to Connect Toll-Free Numbers to Your VoIP Phone System? > Learn how to Connect your VoIP toll free by setting up call forwarding. You can also port your number to another VoIP provider. - Published: 2021-07-31 - Modified: 2025-01-08 - URL: https://callhippo.com/blog/virtual-numbers/how-to-connect-toll-free-numbers-to-your-voip-phone-system - Categories: Virtual Numbers In a world where most companies are competing primarily based on the customer experience, offering a VoIP toll free number for business has become more important than ever. Toll-free numbers can help you grow your company over time. They help build trust and credibility with customers by allowing them to reach you for free 24/7. Plus, it is a way to thank customers for doing business with you as they’re most likely to call when they have issues with your product. However, if you already have a toll-free number and want to connect it to your VoIP phone system, this guide is for you. Apart from this, we will also discuss how to port your number to a different VoIP service provider. Let’s dig right in! How to Set Up Call Forwarding for Your Virtual Toll-Free Number? Virtual phone numbers can be configured to forward calls to a different number. It will then redirect all your incoming calls to a number of your choice. To connect your virtual toll-free number with your VoIP phone system, visit the admin panel of your number and specify where the incoming calls should be redirected. Your callers won’t see the number you’re forwarding to, it’ll be a normal call for them. Depending on the features of your toll-free number, it might have advanced call forwarding capabilities. For instance, CallHippo offers a smart call forwarding facility in which you can forward calls based on the work-shift of employees, pre-set time, or conditions as per your... --- ### How Virtual Call Center Software Helps In Training Programs? > To pick a call center software to train your employees, you need to check some features to uplift your ease of employee training. - Published: 2021-07-29 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/virtual-call-center-software-for-training-programs - Categories: callcenter Call centers play a significant role in the success of any business because 58% of customers say that after-sales services and customer complaint recognition are essential factors that affect the choice of the brand. Also, 61% of customers stop dealing with brands if they experience poor services. Thus, every business must establish a call center and gain maximum customer satisfaction. In addition, you need to recruit new employees to uplift your customer experience frequently and enhance your business efficiency with call center. Every new employee needs some kind of training related to your organization’s working process and customer interaction. Not only the recruitment but the existing employees also need frequent training to enhance their skills. Call center training is just like any other training program where the trainee is provided with lectures, videos, and coaching sessions that teach the skills and behavior required to work in a call center. There is various call center software available in the market that provides exceptional training to your employees in a unique way. This virtual call center software helps your business to grow high and bring excellent customer satisfaction. Let’s understand the different methods used to give training and also the software used in it. Standard Training Methods Used For Providing Call Center Training The success of any virtual training program depends on how you conduct it. Here are the top five most effective methods that provide excellent training to your virtual call center employees and improve schedule adherence in a call center.... --- ### Top 11 Qualities Of A Call Center Agent > Learn 11 qualities of a call center agent, from excellent communication to technical skills. Know how these traits can transform customer service. - Published: 2021-07-28 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/top-qualities-of-call-center-agent - Categories: callcenter Call center agents are the initial point of contact between a business and its clients. 96% of consumers cite customer service as essential in deciding whether to remain loyal to a company or do business with them. The performance of call center agents, whether addressing problems or delivering information, can significantly influence an organization's reputation. But to hire an exceptional call agent, you need to know about their key qualities. So, what are the qualities of a good call center agent? Here, we’ll explore the key qualities of a call center agent backed by examples to highlight their significance. Key Qualities Of A Call Center Agent During the hiring process, ensure you have in mind that a successful call center agent needs to have a unique mix of technical and interpersonal skills. These characteristics of call center agents are necessary to ensure that every client interaction is handled with professionalism, empathy, and efficiency in the call center environment. Let’s take a look at the necessary qualities of a call center agent: 1. Knowledge Retention The ability to successfully retain and retrieve significant data, like client histories, product specifications, and company policies, is knowledge retention. An agent who excels in this area can provide quality customer service by responding promptly and accurately. Example: Consider a contact center agent representing a telecom company. A customer calls with a question regarding one of their plan's special features. The agent can immediately provide the necessary information without putting the customer on hold or transferring... --- ### 14 Best VoIP Providers in South Africa > Looking for the best VoIP providers in South Africa? Check out our top picks for clear, affordable communication. Upgrade your game today - Published: 2021-07-25 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/country/best-voip-providers-in-south-africa - Categories: country Modern businesses enjoy many privileges, thanks to the latest technology. One of them is being able to set up a virtual phone number. A virtual phone number is also known as direct access or an inward dialing number. The virtual phone number is not linked to a physical telephone line and operates using an internet connection. You can use virtual phone numbers to forward incoming calls to other business numbers. Your team members can use the same number on their laptops, smartphones, and other devices. Customer support executives can record voice messages, forward calls, and make VoIP calls to clients. Statistics show that companies' cost savings are elevated by 50-75% when they switch to VoIP. The best part about virtual numbers is that no prior technical knowledge is required to set them up. Your virtual phone number provider will explain everything to you. If your business operates in South Africa, we have created a list of the best VoIP providers in South Africa in 2023. 14 Best VoIP Providers in South Africa These companies offer customized plans for all types of businesses in South Africa. Some of them provide VoIP (Voice Over Internet Protocol) services instead of virtual phone numbers. Both are different from a technological perspective, but the purpose of using them is the same. VoIP is suitable for large businesses, whereas virtual phone numbers help smaller teams and local businesses. Let’s have a look at the best VoIP companies in South Africa. 1. CallHippo CallHippo provides virtual numbers... --- ### [Infographic] What Could VoIP Bring To Your Industries? > Here are some stats that indicate VoIP has revolutionized business communication for good. Learn how it can empower you. - Published: 2021-07-23 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/infographics/what-could-voip-bring-to-your-industries - Categories: Infographics Gone are the days when you had to consider hardware or geo-boundaries to make calls. VoIP phone systems have revolutionized the communication industry for good. From local virtual numbers to intelligent speech analytics, accelerated digitization has only made business phone systems our best ally offering the best features in VoIP phone systems. The worldwide VoIP is expected to reach $102480 million by 2026. Investing in VoIP results in a 90% reduction in start-up costs for small businesses. VoIP can help save 32 call minutes per day. AI Chatbots are likely to take over 95% of customer interactions by 2025. Cost-reduction, Increased productivity, Intelligent analytics are a few of the ways to benefit every industry by setting up VoIP phone systems in a few simple steps. If you are still confused about investing in VoIP, here are a few points to help you decide better. Share This Infographic On Your Site: Irrespective of the Industry, here is how VoIP Empowers you Connected Organizations Workforces today are more globally spread than ever while VoIP Phone Systems helps in succeeding your teams communicate effectively with a robust system in place. Digitalization is blurring the boundaries between virtual and physical worlds, and VoIP empowers your business to do that successfully. Agile communication system VoIP provides the scalability and flexibility every business needs today. It enables you to carry out your business operations irrespective of the location smoothly. Scale or downsize your business in minutes without having to invest much. While VoIP providers charge you... --- ### Best 9 USA Virtual Phone Number Providers in 2025 > Are you looking to get a virtual phone number in the US? Check out the top 9 USA virtual phone number providers.Get reliable and affordable services with great features. - Published: 2021-07-21 - Modified: 2025-05-14 - URL: https://callhippo.com/blog/country/best-usa-virtual-phone-number-providers - Categories: country Since you are reading this, you probably already know what a virtual phone number is, so we won’t be covering the basics today. However, if you don’t, check out this comprehensive guide on virtual phone numbers USA. Moving on. We assume you are looking for a reliable virtual USA phone number provider that delivers consistent call quality, offers premium support, and has flexible business features without burning a hole in your pocket. What is an US Virtual Phone Number? An US Virtual phone number is a telephony system that uses the internet to help you make and receive incoming calls using your laptop, desktop, cell phone, and other smart devices. US virtual number offers businesses and individuals better flexibility, mobility, and features as compared to on-premise business phone solutions. Additionally, they come with affordable and customizable plans for unlimited calls to meet various business and individual requirements. How does an US Virtual Number? A US Virtual number allows you to make calls online using VoIP technology. Let us learn how this technology works: Voice signals generated by you are converted to data packets in real-time through VoIP phone system. These data packets travel over the VoIP network to reach the receiver's destination through US phone number providers. Data packets relayed are converted back to voice signals, allowing people on the other end to decipher the message. List of Top 9 US Virtual Phone Number Service 1. CallHippo Established in 2016, CallHippo has quickly become the go-to company for USA virtual... --- ### How to Keep Your US Phone Number When Moving Abroad > Learn how to keep your US phone number when moving abroad. Explore various methods, including virtual phone services and international roaming, to ensure you can make and receive calls with a US number from anywhere in the world. - Published: 2021-07-19 - Modified: 2025-01-27 - URL: https://callhippo.com/blog/virtual-numbers/moving-abroad-while-keeping-your-us-phone-number - Categories: Virtual Numbers In search of a US phone number? Here's everything you need to know about getting a virtual US number while abroad. What is the most convenient and affordable way to get a US phone number when traveling abroad, whether in Europe or elsewhere? Let's take a look at how to have a US phone number overseas. How to Get a US Phone Number While Moving Abroad? Getting a US phone number while living abroad is simpler than you might think. There are two popular methods to get a US phone number while living abroad: via virtual phone service providers and VoIP apps. Let’s take a closer look at both. A. Via Virtual Phone Services Providers Virtual phone services are a popular choice for obtaining a US phone number overseas. These services allow you to choose a US number and use it to make and receive calls, as well as send texts. Follow these steps to get a US phone number overseas via virtual phone services providers: Step 1: Choose a Service Provider: Select a reliable virtual phone service like CallHippo, RingCentral, or Grasshopper. Step 2: Sign Up: Create an account on the chosen service provider’s website or app. Step 3: Select a US Number: Browse through available US numbers and pick one that suits your needs. Step 4: Set Up Your Device: Link the virtual number to your smartphone, tablet, or computer. Step 5: Configure Settings: Customize features like voicemail, call forwarding, and text messaging through the service’s dashboard. By... --- ### Troubleshoot Your PBX Phone System Issues Without Technical Assistance > Since PBX phone systems run through the internet, some issues are unavoidable. Begin with checking your connection and ensure your internet supports VoIP. - Published: 2021-07-17 - Modified: 2024-12-19 - URL: https://callhippo.com/blog/telephony/troubleshoot-your-pbx-phone-system-issues-without-technical-assistance - Categories: telephony Phone communications are an integral part of every business, and PBX (Private Branch Exchange) makes it easier for you to interact with your customers over the call. Plus, it helps overcome the limitations of the traditional business phone system. Virtual PBX phone system offers advanced features and enables you to expand to new locations easily. Plus, they don’t typically require much maintenance after the initial investment. However, no system is 100% foolproof, and issues do occur sometimes. And when that happens, you’ll need to troubleshoot them to ensure uninterrupted communications. If you’ve experienced issues with your PBX phone system, this guide is for you. We will discuss the common hosted PBX issues, the reason behind them, and how to solve them (without any technical assistance). Let’s get started! Different Types of PBX Phone Systems As of now, there are three types of PBX phone systems for businesses. It includes: 1- Traditional PBX Phone System Legacy PBX phone systems connect externally to the PSTN (Public Switched Telephone Network) with wiring. It also uses wires to extend the calls within the office. As a result, it is quite limited in terms of features, flexibility, and scalability. Traditional PBX phone systems are extremely expensive as compared to IP PBX phone systems to set up. 2- On-Premises PBX Phone System Also known as IP PBX, on-premises PBX phone systems offer more features and flexibility than legacy PBX systems. Besides, when you get a PBX phone system, you can use the equipment you already own... --- ### Top 7 Benefits of Implementing a Call Tracking System in Small Businesses > Discover how a call tracking system can enhance your marketing efforts by tracking call performance, improving customer interactions, and boosting ROI. - Published: 2021-07-13 - Modified: 2025-02-05 - URL: https://callhippo.com/blog/call-tracking/call-tracking-system-benefits - Categories: call center, Call Tracking In today's digital business world, it is critical to plan, implement, and track digital campaigns that help your company grow. For example, suppose you are running a special festival advertisement campaign using PPC ads. In that case, you can track the progress and outcome of the campaign using tools such as Google Analytics and Google Ads. These tools provide insights into campaigns and enable you to revise your strategy as needed. (source: geekflare. com ) Similarly, Customer Relationship Management– CRM tools such as Salesforce Essential and Oracle Netsuite CRM are available to track your customer support outcomes. But how will you track the lead generation via phone calls? Or how will you record and retarget the leads generated by phone calls? This is where business call tracking software comes in. This blog will explain what call tracking is, how it works, the benefits of call tracking software, and factors to consider when purchasing call tracking software for your business, among other things. This blog aims to educate our readers on the fundamentals of call tracking software and its advantages. Let's start with what a tracking system is. What Is A Call Tracking System And How Does It Work? Based on the name alone, one can get a good idea of what a call tracking system is. In a nutshell, it is software that records information about incoming phone calls as well as the conversion between caller and attendees. The following are some examples of information and data that recording software... --- ### 10 Best Call Tracking Software For Lead Generation > Explore the 10 best call-tracking software for lead generation. Compare features, pricing, and benefits to choose the ideal one for your business needs. - Published: 2021-07-07 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/call-tracking/call-tracking-software-for-lead-generation - Categories: Call Tracking - Tags: call tracking To maximize results from your marketing or sales efforts, understanding your audience and addressing potential flaws in your strategy in advance is crucial. In fact, 82% of marketers use insights from inbound calls to uncover blind spots in their strategies. This is where call tracking software for lead generation comes into the picture. In this blog, we will explore the top 10 call tracking software options that can greatly improve your lead-tracking efforts. What Is Call Tracking Software? Call tracking software is a powerful tool that helps businesses monitor and analyze incoming calls. By assigning unique phone numbers to different marketing campaigns, it tracks which ads generate the most calls. This software not only records call details like time, duration, and caller ID but can also provide insights into customer behavior and campaign effectiveness. All in all, with call tracking, businesses can optimize their marketing strategies, improve customer service, and boost ROI. The Role of Call Tracking Software in Lead Generation Call tracking software helps businesses track and analyze phone calls– providing valuable insights into customer behavior and marketing effectiveness. But how does lead generation call tracking work? Here's how call tracking software for lead generation works for your business: A. Identify Effective Marketing Channels One of the primary benefits of lead generation call tracking is its ability to pinpoint which marketing channels are driving the most calls. By assigning unique phone numbers to different campaigns, businesses can track which ads, keywords, or social media posts generate the most leads.... --- ### Business Virtual Phone Number: A Smart Solution For Better Sales and Support > A Business Virtual Phone Number can be an excellent tool for improving sales and customer service. It lowers call costs, boosts revenue - Published: 2021-07-06 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/sales/business-virtual-phone-number-for-sales-and-support - Categories: Sales, voip - Tags: Business Phone Number, Business Virtual Phone Number, virtual phone number As we are heading towards the technology-dependent business era, it is critical to adopt and make the best use of sophisticated tools and technology for several reasons. Whether it is to accelerate the production to meet rising demand, to produce quality products to compete with your competitors, to boost sales to increase revenue, or to better customer service to enhance customer satisfaction– you will certainly require advanced technical support. ( source:sarv. com ) In this blog, we have covered a modern business technology known as a Business Virtual Phone Number. The virtual phone system is a system that can help you streamline your customer service and monitor campaigns besides increasing sales. In addition to the fundamentals of virtual phone numbers, we have also covered how a virtual phone number can be a smart solution for improved sales and support. Without much ado, let us begin with what a virtual phone number is. What Is A Virtual Phone Number? A virtual phone number is a number that operates over the internet and does not have a direct connection to a phone line. These phone numbers can be used to make or receive calls from any phone, including VoIP desk phones, cell phones, and softphones. ( source:myoperator. com ) Virtual phone numbers are convenient, secure, and affordable, making them an excellent solution to multiple communication challenges and the ideal communication tool for businesses as well as individuals. How Does A Virtual Phone Number Help With Sales And Support? A business virtual phone... --- ### 9 Best Virtual Business Phone Number Apps in 2025 > Looking for the best virtual business phone number app? Our experts have made things easy for you, have a look at our 9 best-picked apps for business phone numbers. - Published: 2021-06-30 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/business/best-virtual-business-phone-number-apps - Categories: business With the whole world in lockdown for over a year now, the office and home space have merged inevitably — making it difficult for employees to balance between professional and personal. And this becomes even more of a hassle when employees use their personal phone numbers for business conversations. In wake of such a predicament, businesses are now using virtual business phone number apps to get a separate phone number for employees. Employees can use these virtual phone numbers on their own devices for work calls — be it laptops, desktops, smartphones, or tablets. These apps are easy to download, user-friendly, and effective. More and more companies are adopting this technology to help their employees attend work calls with ease, from anywhere. Furthermore, through these virtual phone number apps, you can record phone calls, forward them, and many employees can even share the same number. Also one of the useful tools for business is online faxing, for example, you can use the Fax app for iPhone to improve online business communication. And here’s the best part — these apps can manage everything from call routing to vacation responses, call to email transcription, and cheaper local/international phone calls! List of Top Virtual Business Phone Number Apps So, let’s check out the list of the nine best business phone number apps that we have curated for you. 1. CallHippo CallHippo is one of the best virtual number applications that provide a wide range of functionalities. Some of these include call tracking, call... --- ### 15 Common Marketing Mistakes That Can Potentially Harm Your Business > In this listicle post we have drafted 15 Common marketing mistake that you should be avoiding to maintain your business growth. - Published: 2021-06-29 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/general/common-marketing-mistake-that-can-potentially-harm-your-business - Categories: Customer service, General There's an old proverb that says, "It's better to go slowly in the right direction than to go fast in the wrong direction. " This philosophy not only applies to our personal lives, but it also applies perfectly to business marketing. People often make marketing mistakes in planning or implementing strategies, either due to a lack of proper knowledge about marketing concepts or in a rush to gain instant benefits. Whatever the reason, but, it's a fact that marketing strategy blunders will not only derail your entire campaign but will also strangle your company's growth. In this blog, we will discuss 15 common marketing fails to avoid in order to save your company from negative growth and financial ruin. Let’s begin! 15 Common Marketing Mistakes To Avoid In 2021 1. Have A Poor Understanding Of Your Target Audience Yes, this is one of the most common marketing fails made by businesses. It is critical that you have a thorough understanding of your customers. Because your entire marketing campaign will be built around this. Gather as much information as you can about your target audience. Such as their demographic data, purchasing power, interests, age, income, education, gender, and so on. This information will help you greatly in developing the most effective marketing strategy for a specific audience and, ultimately, achieving the best possible results. 2. A Poorly Thought-out Marketing Strategy Once you've gathered information about your target audience, make sure to put it to good use in order to create the... --- ### What Internet Speed Do I Need for VoIP Phones? > Do you really need very fast Internet speed for VoIP? Know everything you need to know about minimum bandwidth requirements for VoIP. - Published: 2021-06-25 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/telephony/internet-speed-for-voip-phones - Categories: telephony Today VoIP platforms are more popular than any other communication channel when it comes to business. The main reason for the rise in popularity of VoIP platforms is they reduce your monthly expenses from 50%-75%. VoIP phone calls offer your team mobility and your business the communication speed it needs to grow. Have you been missing essential calls for your business and incur all those extra losses due to it? Well, with VoIP for business, none of your customer service calls will go unanswered. Some VoIP providers also allow you to reach your customer with FB messenger and WhatsApp giving higher satisfaction among your consumers. The mobile VoIP growth is expected to have phenomenal growth to $145. 76 billion by 2024. VoIP software provides you with advanced calling features, excellent voice quality, and a bundle of other services so you can get rid of your outdated telephone services and resume a new way of communication. Voice over Internet Protocol software works round-the-clock to answer every query and demand of its customers. Also, VoIP is a more cost-effective option than other alternatives, especially if you are a small business. Despite discussing the problems that VoIP solves for a business, many people still believe in common myths about it that revolve around the internet bandwidth that it consumes. So let's have a close look at the effects of internet bandwidth and the influence of some other factors on your VoIP calls. Scroll down to this blog, and you will get to know... --- ### What is a Level 3 Communications VoIP Number and Why You Should Use It? > Are you using a level 3 VoIP number in your call center? If not, here is why you should be investing in it as soon as possible. - Published: 2021-06-22 - Modified: 2025-02-20 - URL: https://callhippo.com/blog/telephony/what-is-a-level-3-voip-number - Categories: telephony If you run a call center and are looking to reduce your operating costs, a level 3 VoIP number is what you need! Designed for call center operators, conferencing providers, and voice portals, level 3 VoIP offers toll-free calling services. It allows you to create a free presence on PSTN (Public Switched Telephone Network) and lets your customers reach you over the phone at no cost (to them). Around 31% of businesses currently use VoIP services as it helps boost productivity and reduces operational costs. Companies with 30 users save up to $1200 by switching to a VoIP system. But, should you use VoIP numbers: level 3 VoIP, to be precise? In this article, we will discuss what a level 3 VoIP number is and why you should be using one. Let’s get started! What is a Level 3 VoIP number? A level 3 VoIP (Voice over Internet Protocol) number is a service that lets you buy toll-free numbers for your customers and route the calls over the internet to reduce costs. Here’s how it works: You buy a level 3 toll-free VoIP number. Your customer dials that phone number. The free voice calls originating on the PSTN are converted to IP using the enterprise’s Softswitch technology. The call is transported over level 3’s multiprotocol label-switched IP network. Your agent receives the call. The primary advantage of the level 3 VoIP number is that it offers significant savings on long-distance and international calls. Why Use Level 3 Communications VoIP? Customers... --- ### How to Call Germany from the US? > Calling Germany from the US made easy! Learn the right dialing format, country codes, and affordable solutions with our step-by-step guide. - Published: 2021-06-10 - Modified: 2025-02-04 - URL: https://callhippo.com/blog/country/how-to-call-germany-from-the-us - Categories: country You may have customers or clients in Germany and want to talk to them. Or it’s just a friendly call to Germany to connect with your friends or family members. Regardless of the reason, calling Germany from the US today is fairly easy (and affordable)—provided you take care of a few basic things. Germany is the ninth-most visited country in the world. So, whether you’re calling for business or personal reasons, this guide provides the simplest steps and cost-effective solutions. Let us clearly understand how to call Germany from the US efficiently, especially for business purposes. How to Call Germany from the US with a Free Trial? To successfully call Germany from the US, you must follow a structured process. Here’s a step-by-step guide for different scenarios: Step 1: Start by dialing 011. Step 2: Next, dial 49, Germany's country code. Step 3: Then dial the area code (which can be 2 to 5 digits). Step 4: Enter the local phone number (3 to 9 digits). How to Call on Germany Landlines from the US? Calling a German landline from the US requires following specific steps to ensure a successful connection. Here's a step-by-step guide for dialing Germany from the US. : Step 1: Dial the Country’s Exit Code The first number you’ll dial is the US exit code, 011. This signals that you are placing an international call. Step 2: Dial the Country Code of Germany Next, enter Germany’s country code, which is 49. This code connects your call... --- ### Redirect Call Queues To Voicemail For A Smooth Customer Ride > Improve overall experience by redirecting call queues to voicemail when your agents are busy. customers do not want to be kept waiting. - Published: 2021-06-09 - Modified: 2024-12-10 - URL: https://callhippo.com/blog/telephony/redirect-call-queues-to-voicemail - Categories: telephony With the ongoing COVID pandemic, people are relying on technology in all areas of life. Organizations worldwide are using business phone systems to embrace better two-way communication and ensure accessibility at all times. If you are thinking about how business phone systems can streamline communication, read on. One significant benefit of call queuing is that you can leave a voicemail with your queries and wait for a support representative to get back to you. This is particularly helpful in the current scenario where everyone uses phone calls to connect, and agents are not always available to attend to customer calls. Provide A Stellar Customer Experience By Redirecting Call Queues To Voicemail Customer service is important! Did you know that 61% of customers say they have stopped transactions with a business after a poor customer service experience? This means that organizations need to innovate and think of new ways to deliver a streamlined customer journey. One way that they can do this is by making sure their support representatives are available to take calls and respond immediately to customer queries. While every business would want to be super quick and responsive to customer calls on the ground, the situation remains different. Peak hours can be a nightmare, and it can get complicated for your sales agents to manage a deluge of calls all at once. Ignoring customer calls or making them wait for endless hours in telephonic queues may lead to higher dissatisfaction and call abandonment rates. Since over 10% call... --- ### What Is Sales Dialer And The 7 Best Intelligent Dialer for Sales > Learn what a sales dialer is and explore the 7 best options to boost productivity, streamline calls, and increase conversions. - Published: 2021-06-04 - Modified: 2025-02-27 - URL: https://callhippo.com/blog/sales/sales-dialer-software - Categories: Sales Did you know that only 52% of sales calls result in an effort to close a deal? This statistic highlights the importance of maximizing sales efficiency. A sales dialer can transform how sales teams communicate with leads, prospects, and customers by automating the dialing process. With this technology, salespeople can focus on relevant conversations that lead to results instead of wasting time manually entering phone numbers. Let’s understand what a sales dialer is, the different types of sales dialers, and how they can benefit your business. What Is a Sales Dialer? A sales dialer simplifies the process of contacting leads, prospects, and customers by automating the dialing of phone numbers. Sales representatives get to concentrate on having conversations instead of manually entering every number. For example, imagine a sales team launching a new product and wanting to reach out to hundreds of prospects in a day. They employ a sales dialer in place of manually calling each number and losing time due to busy signals or voicemails. The dialer makes fast, sequential sales calls to every prospect on their list. The sales representative gets notified right away as a call is made and can start communication. With this automation, the team can communicate with a wider range of prospects in a shorter period. Types of Sales Dialer Different types of sales dialer software are designed to fulfill needs, ranging from managing high-volume campaigns to managing personalized outreach. We'll discuss the different kinds of sales dialers with examples below. 1. Auto... --- ### Real-Time Communication: The Key to Unlocking Business Success > Learn why to implement the latest real-time communications tools to ensure the fast and effective transfer of information in organizations - Published: 2021-06-03 - Modified: 2024-06-18 - URL: https://callhippo.com/blog/telephony/real-time-communications - Categories: telephony Real-time communication is revolutionizing business operations and transforming company fortunes. The ability to rapidly share information, collaborate in real time, and make quick decisions is critical for success in today's fast-paced business environment. According to recent research, a staggering 70% of corporate mistakes are caused by poor communication. Just imagine the positive impact on your bottom line if those errors could be prevented. With real-time communication tools, your team can work together seamlessly across locations, time zones, and departments. Decisions that once took days can now be made in minutes. Customer issues can be addressed instantly, boosting satisfaction. Perhaps most importantly, real-time communication software enables the agility needed to capitalize on new opportunities. Read on to discover how implementing real-time communication solutions can optimize workflows, empower employees, and take your business performance to the next level. Let's get started - What Is Real-Time Communications? Real-time communications (RTC) refers to technologies that allow instant transmission of information between two or more parties. RTC enables real-time interactions through mediums like voice, video, and messaging. One key pain point addressed by real-time communications technology is the inability to have spontaneous, interactive conversations from a distance. One-way channels made it impossible to have back-and-forth conversations in real time if the parties were geographically separated. RTC eliminates this with solutions like phone calls, video conferencing, and instant messaging. People can now communicate from afar with negligible latency or transmission delays. This allows for seamless, real-time discussions as if the parties were face-to-face. Friends can catch... --- ### 9 Reasons Why Voice Broadcasting Solution For Customer Surveys Is Essential > Voice broadcasting service has wider applications. Using it for customer surveys can drastically increase your survey open rate. Here’s how! - Published: 2021-06-01 - Modified: 2024-11-11 - URL: https://callhippo.com/blog/virtual-numbers/voice-broadcasting-for-customer-surveys - Categories: Virtual Numbers Living in any country, you have probably been targeted by a cold call at least once in your life. While that is as off-putting as it gets, believe it or not, cold calling is still one of the most effective means of generating sales. Even though the digital age has taken over, this age-old approach still manages to reign supreme. While the process of cold calls is beneficial for the company, for the person on the receiving end, not so much, more times than not, the cold call is intrusive and interrupts the receivers. This causes the people to perceive a bad image of the company despite the latter having the people’s best interests at heart. If you look at the other side of it, companies face higher expenses for a full-fledged cold calling process. It involves one person calling thousands of people on their own and catering a custom response for everyone. Depending on their response, the callers can be pleased or disappointed since many folks are not exactly welcoming to the callers. So, what is the next best thing to minimize costs and maintain the same kind of caller consistency? Yes, you guessed it! Voice broadcasting. The recorded messages that you may have heard on many calls are among the best tools for cold calling companies. A message can be recorded for a particular campaign and broadcast to multiple users simultaneously using voice broadcasting software. And then, you can send out this message without needing any extra management... --- ### SIP Trunking vs. VoIP: Understanding Key Differences > Understand the key differences between SIP trunking and VoIP. Find the best communication solution for your business's specific needs. - Published: 2021-05-27 - Modified: 2024-10-01 - URL: https://callhippo.com/blog/telephony/voip-vs-sip - Categories: telephony, voip In an effort to cut expenses and simplify operations, businesses are turning to internet-based communication solutions. SIP trunking and VoIP are two of the most popular options. However, selecting the right technology for your company can be challenging. Knowing the differences between SIP trunking vs. VoIP, as well as their benefits and drawbacks, will allow you to choose the solution that best meets your company's requirements. To assist you in making an informed choice, this blog presents a detailed comparison of the key differences, benefits, and drawbacks of both technologies. SIP Trunking vs. VoIP It's important to understand the key differences between SIP trunking and VoIP in terms of technology, scalability, cost, flexibility, and multiple other factors. Let's take a look at the differences between SIP vs. VoIP in the table below. Aspect SIP Trunking VoIP Hardware Requirements Requires on-premise PBX system and SIP-compatible hardware (e. g. , routers). No PBX needed; typically requires IP phones or softphones only. Scalability Users can add SIP channels as needed, which requires licensing for PBX systems. Easily scalable via the cloud; no need for physical hardware expansion. Pricing Higher initial setup cost but lower long-term costs for high call volumes. Monthly cost ranges from $12 to $26 per user, based on selected features. Lower upfront costs and subscription-based pricing. Prices range from $10 to $40, based on the features and communication channels offered. Control Greater control over call routing, configurations, and system management. Provider-managed, offering less control but easier day-to-day operations. Flexibility Flexible... --- ### How to Call Italy From the US? > Learn how to call Italy from the US. Step-by-step guide with country codes, city codes, and tips for affordable international calls. - Published: 2021-05-24 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/country/calling-italy-from-the-us - Categories: country With a population of over 60 million– Italy is the 3rd-most populous country in Europe and a major tourist destination, attracting over 94 million visitors yearly. And let's not forget about its economy- the 3rd-largest in the EU– making it an ideal place to start or expand a business. But, to make the most of the opportunities Italy has to offer, you need to be able to connect with your customers and clients. And that's where a reliable phone system comes in. You need to call Italy from the US easily and efficiently. In this article, we will give you the lowdown on everything you need to know about calling Italy from the US. From the best times to call, to the most affordable and reliable phone systems out there. So, let's dive in without further ado! How to call Italy from the USA for free? Below are the steps to make an international call to Italy from the USA for free using CallHippo Italian phone numbers. Step 1: Dial the exit code for the USA– 011. Step 2: Dial the international access code/Italy country code– 39. Step 3: Dial the area code for the region you are trying to reach in Italy. (Omit the initial "0". ) Step 4: Dial the Italian phone number you wish to call. Step 5: Press the call button to place the call. Example: To call a phone number in Rome (Italy) from the USA, you would dial: 011 39 06 XXXXXXX. Guide on... --- ### Why Do Financial Institutions Need Call Center Software? > Financial institutions needs to provide good customer experience. Right call center software will make things easier in achieving this. - Published: 2021-05-21 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/importance-of-a-call-center-software-in-financial-institutions - Categories: call center, callcenter Do you know that 54% of consumers have higher expectations from customer service today than a year ago? Even though financial services are experiencing a digital adoption boom, 88% of people still prefer to speak to live customer agents over the phone. One of the probable reasons for this is that when there is money involved, people want to get their issue solved at the earliest. Whether you offer banking services, mortgage, credit services, or are an insurance company, a call center software will help you attract customers and inspire brand loyalty. How Do Call Center Services Help Financial Institutions? Whether you are a bank, mortgage company, or insurance provider, you likely play a vital role in helping people better manage their money. With few exceptions, everything you do for customers can be streamlined and made simple with a call center. The call center helps customers with various concerns, such as: Making deposits (how-to) Withdrawing money (how-to) Checking their balances Paying bills Reporting stolen cards and blocking them Determining their limits related to credit card and pre-approved loans Getting insurance quotes Providing investment information Processing mortgage, loan applications, chequebook requests, etc. Activation of debit and credit cards Solving concerns of credit card fraud And more... Banks, mortgage companies, lending institutions, and investment firms can leverage call center services to keep their customers updated and ensure their queries are resolved at the earliest. Why Do Financial Institutions Need Call Center Software? With Fintech platforms on the rise, financial companies are facing... --- ### Call Center Software vs. PBX Solution | 12 Points To Know > Upgrade your traditional PBX to modern call center software. These 12 points will answer why call center software is better than PBX solution. - Published: 2021-05-10 - Modified: 2025-01-30 - URL: https://callhippo.com/blog/callcenter/call-center-software-vs-pbx - Categories: call center, callcenter Wondering if Cloud PBX Solutions or Cloud Contact Center solutions will suffice your business needs and help your agents? The answer depends on what size of a business you are. A PBX solution offers limited features and is only suitable for small-sized businesses. But, once you start scaling up, a contact cloud-based software triumphs over a PBX solution any day. And in this blog, we will explain why. But first, let us start with the basics. Here are the definitions and features of both. What is a PBX Solution? PBX solution stands for Private Branch Exchange solution, a private telephone network that allows users to speak with each other. A PBX operates a business's internal telephone network and manages the routing and advanced calling features for mostly inbound calls. What are the features of a PBX Solution? Directory of all employee extensions Employee or departmental voicemail Ability to put callers on hold with music or custom messages Call Transfer and Conference Calling What is call center software? A call center software is a tool used to increase the effectiveness and the efficiency of a call center with a particular focus on facilitating interactions between customers and contact center agents. The primary function of call center software is to route customer contacts to agents, helping them make effective outbound calls. They also help in track and report key metrics regarding those interactions. Its capabilities also include routing contacts across channels like Email, Chat, SMS, social and more. Additionally, it helps record... --- ### Contact Center vs Call Center: 10 Key Differences and Why it Matters > Here’s What You Don’t Know About Contact Center Vs Call Center. 10 Key Differences, Why it Matters, and What to Choose. - Published: 2021-05-06 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/contact-center-v-s-call-center - Categories: callcenter Contact centers and call centers serve as communication bridges between businesses and their clientele, yet they differ significantly in operation and scope. While call centers strictly handle telephone interactions, most call centers focus on answering 80% of the calls they receive in under 20 seconds, even though efforts are being made to improve those numbers to 90% in under 15 seconds. In contrast, contact centers offer a multi-channel approach, encompassing emails, social media, live chat, and more. This crucial distinction is paramount for businesses aiming to provide a modern, comprehensive customer experience. What Is a Call Center? A call center is a centralized office used for receiving or transmitting a large volume of inquiries by telephone. It comprises inbound centers that handle incoming calls, like customer service and support, and outbound centers for telemarketing, solicitations, or surveys. The primary focus in call centers is on voice interactions, aiming for efficient handling of call flows to ensure prompt responses and high levels of customer satisfaction. How Does a Call Center Software Work? Call center software plays a pivotal role in the coordination of both inbound and outbound calls. It facilitates the routing of incoming calls to the right agents based on predefined criteria, ensuring that customer queries are handled efficiently. Alongside, it offers tools for real-time monitoring, analytics, and reporting, which are required in evaluating the performance of agents and the call center as a whole. Automation features like Interactive Voice Response (IVR) are integrated to manage call flows better. For... --- ### [INFOGRAPHIC] 8 Important Cloud Telephone System Statistics You Should Know > The switch from on-premise telephone systems to cloud-based telephony solutions is one of the smart business move. - Published: 2021-05-03 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/telephony/important-cloud-telephone-system-statistics-you-should-know - Categories: telephony Business phone systems have come a long way from relying on manual switchboards to utilizing the internet for calls. We’ve seen phone systems such as cloud-based telephone systems and VoIP become faster and more intelligent. This enabled companies to further optimize and streamline their communication efforts. We’ve sifted through several Cloud telephone service consumer reports and communication data analysis. Likewise, we dug deep into news articles detailing the shifts in the business phone system industry. This way, you get a more accurate view of what to expect and what you can do to adapt. Share This Infographic On Your Site: The number of corporate cloud telephone system subscribers worldwide reached an estimated 204. 8 billion in 2020. (Future Market Insights) Overall, the cloud-based telephone market size is estimated to grow at a CAGR of 12% from 2020 to 2025. (Global Market Insights) 64% of businesses believe customers should always have the option to talk to an agent. (Internet) 74% of companies say that phone systems and live agents are their most urgent investment priorities Cloud phones can help save 32 call minutes per day. (Cisco) Cloud telephone systems can trim down initial costs for startup businesses by roughly up to 90%. (tech. co) 65% of people prefer to contact a business by phone call versus only 24% who prefer a web form. (Invoca) The global VoIP phone system market size in 2018 was $20 billion. In 2025, the value is projected to reach $55 billion. (Global Market Insights) Cloud-based Telephone... --- ### Understanding Telephone Recording Regulations in Different Countries > Regulatory compliance for call recording is to ensure that the recording of telephone calls is legally compliant across various areas. - Published: 2021-04-16 - Modified: 2024-12-05 - URL: https://callhippo.com/blog/telephony/regulatory-compliance-for-call-recording-in-different-countries - Categories: telephony The technology of communications has created a field in which new laws must be introduced to protect and secure the privacy of telephone communications, whilst allowing for security to occur through the recording of telephone calls. Regulatory compliance for call recording is the process of ensuring that the recording of telephone calls is legally compliant with various state and international laws and regulations. While recording calls can be a powerful tool for both reps and sales managers, it’s important to be aware of the legality of recording calls across various areas. This is because call recording laws vary from state to state and country to country, and there are typically steep fines for violating regulations. Call recording software is a powerful tool for any business, enabling you to train and monitor staff, ensure the quality of customer service, acquire valuable customer data, resolve disputes, data used for legal issues as per the country’s terms and so much more. But any organization that employs call recording software must be aware of the legal requirements that govern the use of call recording in different geographic jurisdictions. Failure to comply with these legal restrictions could result in severe penalties, both financial as well as reputational. Australia The federal Telecommunications (Interception and Access) Act 1979 and State and Territory listening devices laws both apply to monitoring or recording of telephone conversations. If a call is to be recorded or monitored, an organization must tell the other party at the beginning of the conversation so... --- ### How to Call the US from Korea? > For a guide on how to call the US from Korea, Dial the Korean exit code and the US country code, then the area code, and seven-digit number. - Published: 2021-04-13 - Modified: 2025-02-05 - URL: https://callhippo.com/blog/country/call-the-us-from-south-korea - Categories: country As of 2024, the US ranks at the top in GDP (nominal) and second in PPP (Purchasing Power Parity). Besides, it is one of the best countries to start a business in. If you are thinking of expanding your business to the United States, you would need a way to communicate with your customers (and they would need a method, too). And, what’s a better way than a phone? In this article, we will provide a step-by-step guide to calling the United States from South Korea. Let’s get started. How to Call the US from Korea? Follow these steps to call the US from Korea. Step 1: Enter the South Korea exit code, “001. ” Step 2: Enter the US country code, which is 1. Step 3: Dial the local area code of the number you are dialing. For your reference, here are the area codes for some of the major cities in the US. Step 4: Dial the seven-digit phone number Lastly, dial the seven-digit phone number of the person you are trying to reach. So, your dialing format to the US (California) from Korea would look like this: 001-1-209-XXX-XXXX When to Call the US from South Korea? It is essential to know the time zone difference between the US and Korea for calling the US from Korea. South Korea is 13 hours ahead of Washington DC, US. As of writing this article, the time in: South Korea: 8:35 pm, Saturday Washington DC, US: 7:35 am, Saturday How To... --- ### What is Call Routing & How Does It Work? > Call routing allows you to automatically direct calls to individual agents based on predefined criteria. It enhances UX & increases customer satisfaction. - Published: 2021-04-07 - Modified: 2025-04-28 - URL: https://callhippo.com/blog/telephony/what-is-call-routing - Categories: telephony When running a customer support team, call routing is usually the last thing that comes to mind. However, when the call volume increases, your agents will have a hard time managing them, especially if you have not set up call routing. Call routing helps find the right support representative for each call, thereby preventing customers from hitting a dead end or, worse, talk to the wrong people. If you are not sure what call routing is, how it works, or how it can benefit your business, don’t worry, we will discuss everything in detail today. Let’s get started. What is Call Routing? Call routing is a feature in business phone systems that allows you to automatically direct incoming business calls to individual agents based on predefined criteria (set by you). Call routing ensures that people can always reach the right person or department without dialling a separate phone number. This helps improve customer satisfaction and first call resolution (FCR). How Does Call Routing Work? There are several ways a business phone system can route incoming calls. When a customer calls your company, your cloud-based phone system presents them with an IVR (Interactive Voice Response) or an auto-attendant. The customer then chooses the most relevant option as per their problem, and the call router transfers the phone to the right team (or agent). Here are some of the rules (or criteria) that you can set up to route calls: Auto-attendant selections: What does the caller select from the menu? Do they... --- ### Top 15 Key Benefits of Voice Broadcasting for Businesses. > Voice broadcasting is a powerful tool for businesses, enhancing reach, engagement, and communication efficiency. Discover how it can benefit your business. - Published: 2021-03-31 - Modified: 2025-05-15 - URL: https://callhippo.com/blog/virtual-numbers/how-your-business-can-benefit-from-voice-broadcasting - Categories: Virtual Numbers ‘The only way to find your voice is to use it. ’- Jen Mueller. It has often been said that “a picture can speak a thousand words. ” But in today’s high definition multimedia world, we often forget the fact that “words can also paint a thousand pictures! ” This is why word of mouth and voice marketing still manage to do the task that many videos and pictures fail to. Voice Broadcasting, by definition, means sending a pre-recorded voice message on a wide scale. While it might be considered “spamming” in today’s time, this was one of the best ways to get the word out in the ages of days old. Today, businesses use voice broadcasting to get in touch with their employees/customers/vendors/agents, etc. , more quickly and effectively. Now that your interest has been piqued about voice broadcasting, let me tell you that there are many instances where voice broadcasting can be deployed. In case you have a dedicated customer complaint hotline, voice broadcasting can help by playing a brand-promoting looped message for the customers. It can contain info about new products, process changes, and so on, depending on the need. Top Voice Broadcasting Benefits There are countless benefits to adopt the voice broadcasting model for your business. However, they can all be narrowed down to the following ones: Emergency Alerts: In emergency cases, like the COVID-19 pandemic where entire countries closed down, it is an excellent practice to let your customers know about significant developments and emergency... --- ### Benefits of Hosted VOIP for Ecommerce > Read about the benefits of Hosted VOIP system for ecommerce business. - Published: 2021-03-30 - Modified: 2025-02-10 - URL: https://callhippo.com/blog/business/hosted-voip-ecommerce - Categories: business The ability to make phone calls via landline and subsequently through cellular networks is undoubtedly one of the biggest revolutions in the field of communication. While the non-commercial benefits are exemplary in their own right, this medium has had an unprecedented impact on connecting businesses around the globe, making way for a much better-connected world. However, as technology has progressed, landlines are slowly becoming archaic due to a wide range of limitations. With the internet becoming increasingly accessible, newer technology is slowly but steadily taking over the world. VoIP or Voice over Internet Protocol is a technology that uses the internet to make and receive phone calls. Virtual phone system replaces the traditional landline wires with cutting-edge fiber optic cables that are able to relay sizeably more amounts of data. As per Business Wire, the VoIP market is expected to grow to an astounding 183. 7 billion by 2027, and with good reason. VoIP based IVR for eCommerce If you’re running an eCommerce business, you know that no matter how smart chatbots get, there is simply no replacement for a human voice when it comes to handling customer services as well as sales pitches. Benefits of Hosted VoIP for Ecommerce 1. Cost-Effective eCommerce companies invest heavily in after-sales services to ensure that their customers don’t feel forgotten once they’ve swiped their cards. However, traditional calling systems have often been a cause of great distress to eCommerce businesses, especially the small and medium ones. This is because the tariffs are exorbitant... --- ### What Is Customer Service Automation? (Pros, Cons, & Best Practices) > Are you looking to automate customer service in your organization? Check out this comprehensive guide on customer service automation. - Published: 2021-03-26 - Modified: 2024-12-04 - URL: https://callhippo.com/blog/solutions/what-is-customer-service-automation-pros-cons-best-practices - Categories: Customer service, solutions Customer service has become an integral part of every business. 90% of Americans use customer service as the primary factor in deciding whether to buy products from a company. However, 12% of Americans say their number one frustration with customer service is “lack of speed. ” That’s where customer service automation can help. It reduces the time required to resolve an issue and minimizes human error, thereby enhancing the overall customer experience. But what exactly is customer service automation? How can it benefit your company? Does it have any drawbacks? We will answer these questions in this article and get the most out of customer service automation. Let’s get started! What is Customer Service Automation? Customer service automation is the process of solving customers’ queries without the involvement of human agents. The primary advantage of automating service is that it saves time while ensuring the customer gets the solution they are looking for. Some of the customer service automation methods include: Automated workflows Self-service options (knowledge base, FAQs, and online discussion forums) Chatbots Interactive Voice Responses (IVR) Email automation Auto-generated reports Did you know, 60% of US consumers prefer automated self-service for simple customer service tasks? Automation makes customer service more efficient and offers a pleasant and streamlined experience to both agents and customers. Pros of Automated Customer Service Automation is not a replacement of human agents, but it does have lots of benefits for your business. Let’s look at why you should implement customer service automation. 1- Improves Agent... --- ### What Is Call Screening? Features, Benefits & How It Works > What is call screening? Identify callers, block spam, and manage calls effortlessly. Discover its benefits for businesses and personal use. - Published: 2021-03-24 - Modified: 2024-12-30 - URL: https://callhippo.com/blog/telephony/what-is-call-screening - Categories: telephony In simple words, a technology that handles telephone calls is known as call screening. Call screening has made our lives easy. Based on who is calling us, it gives us the options to block, transfer, reject, and answer the calls at our convenience. Earlier, this could be done with the help of answering machines. Later on, caller ID interfaces came into the market, and now, call screening software programs have been introduced in the market, making call screening easy. One can use a call screening app for both personal and business purposes. Call screening has many features that help you identify the spam callers and block them from calling you again. Screening has proved its worth as a very beneficial technology that helps us control our daily phone call volume. What is Call Screening and How it Works? A program that analyzes your incoming calls’ information based on different aspects refers to call screening. In short, you can screen your calls, look at the ID profile of the caller, filter the calls, and do much more. The most basic services that call screening provides include: Accept or Reject calls Send callers to voicemail Call Routing There are many advanced features also available in call screening. If you want to use these advanced features for your business phone number, you might require some apps like Google Voice to give you a free package with no-frills and quick services. Other apps like CallHippo, RingCentral provide advanced features once you take a paid... --- ### 20+ HubSpot Integrations To Get the Best Out of HubSpot > Check out the list of best HubSpot integrations. HubSpot works the best when integrated with third-party tools like CallHippo, Quokka, and QuarterOne. - Published: 2021-03-22 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/integration/best-hubspot-integrations - Categories: integration HubSpot is one of the most popular software for inbound marketing, sales, and customer service. In fact, it is one of the most powerful software that has got over 100,000 customers across 120 countries. Besides, HubSpot’s software does an exceptional job in collecting data from all your existing business systems and providing actionable insights. However, in order to do that, you will need to integrate your current applications with HubSpot. HubSpot supports over 500 applications, with several new ones joining each month. But the good part is that you don’t need all of them to boost your return on investments (ROI): only a few good ones! In this article, we will discuss the 20 best HubSpot integrations that can help you get the most out of your investments. If you are not using any of these software programs, you might want to reconsider your purchases. Best HubSpot Integrations 2022 Sales In this section, we will discuss third-party sales tools that you can integrate with HubSpot to increase conversions and your overall revenue. 1- CallHippo CallHippo is a virtual phone system or VoIP provider that allows you to make and receive calls. Its voice AI helps analyze 100% of your calls to find moments that matter to your business within minutes. You can even use call tracking to analyze your campaign revenues and lower acquisition costs. With CallHippo, you can: Get caller details and real-time report on-call status history. Listen to calls in real-time and even after it has ended. Leverage... --- ### 8 Common VoIP Myths & Misconceptions Debunked > VoIP has been around for a few years now. Yet, not many know the difference between the truth of VoIP benefits and its common myths. - Published: 2021-03-10 - Modified: 2024-12-04 - URL: https://callhippo.com/blog/telephony/common-voip-myths-misconceptions-debunked - Categories: telephony “VoIP has really changed the way we do business. ” - Jeff Thompson. The benefits of business VoIP have been praised by those who offer it. However, hundreds of published blogs on the internet continue to concentrate on common myths associated with VoIP. It can be challenging for those who have not yet adopted Voice Over IP to distinguish the real benefits from prior assumptions to arrive at the technology’s facts and usage. In this blog, we'll cover eight popular VoIP myths and misconceptions so you can make an educated choice. However, for the unversed, we will start from the very basics of VoIP. What is VoIP, and how does it work? Voice over Internet Protocol, commonly referred to as VoIP or Voice Over IP, is a way to make phone calls over the internet by connecting to a hosted PBX. Voice over Internet Protocol involves converting phone calls into an encoded signal and transmitting that signal via the same high-speed internet connection through a VoIP provider. Voice over IP calls originates from a computer, tablet, or smartphone. It uses SIP, which is an open software standard for real-time communication. Applications like Google Voice, WhatsApp, and Skype utilize IP for text chat, calls, and video chats. Moreover, VOIP lets you control where calls go. You are not limited to one phone line on your desk phone system and can use more than one line if you'd like. All that is needed to switch to VoIP is a high-speed internet connection,... --- ### How to Call Mexico from the US? > Learn how to call Mexico from the US with this step-by-step guide. Find dialing codes, methods, and the best virtual phone system for affordable calls. - Published: 2021-03-08 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/country/how-to-call-mexico-from-the-us - Categories: country Dialing to Mexico from the US via regular phone lines can be a costly affair, especially if you are a business calling hundreds of customers every day. This is why you require advanced telephony technologies such as a VoIP phone system or a virtual phone system. We'll get into this later in the blog, but first, let's take a quick look at how to call Mexico from the US. How To Dial Mexico From The US To Make International Calls? Making business calls or getting in touch with your customers in Mexico from the US is a quick and simple four-step process, as outlined below: Step 1: Dial the exit code of USA– 011. Step 2: Type in Mexico’s international dialing code (IDC) – 52. Step 3: Enter the area code, for example, 81 for Monterrey or 55/56 for Mexico City. Step 4: Type in the eight-digit phone number 1234 5678. However, keep in mind that you can also enter the “+” sign instead of exit code 011. Both of these serve the same purpose. After entering all of the numbers and signs listed above, the Mexico phone number format will look like this: 011 52 81 1234 5678, where digits before the telephone number are called the trunk code. Trunk codes are necessary when calling internationally. Let's take a closer look at this process. A Step-by-Step Guide on How to Call Mexico from the US Calling Mexico's phone number from the US is a simple job. All you have... --- ### Leverage Business Phone Numbers To Market Your Business > There are many ways to promote your business. Make sure to use your business phone numbers as a potent marketing tool to enhance customer reach exponentially. - Published: 2021-02-19 - Modified: 2024-10-25 - URL: https://callhippo.com/blog/business/leverage-business-phone-numbers-to-market-your-business - Categories: business Phone calls are essential for your business! 60% of customers prefer to contact small business owners on a phone call. This makes it super important for you to utilize business phone numbers to market your business and capture a large audience base. The phone channel may be traditional and old, but it is a winner as it facilitates a personal connection and provides instant query resolution. Read on to find out how you can promote your business with a well-planned phone number strategy. What will you learn from this blog? Understand the importance of using business phone numbers for your organization as a promotional platform. Learn about various digital mediums to display your business phone number - company website, social media platforms, web directories, and email signature. One of the most challenging tasks for business owners is to promote their business phone numbers in global markets. While many credible service providers give toll-free numbers and local phone numbers, it is difficult for organizations to market their official numbers effectively. Since 48% of buyers start a product search from their phone, you need to develop innovative ways to market your brand using business phone numbers prominently. Here are some smart ways to promote your business and make sure that your customers give you a call back immediately: Display Your Number On Your Business Website The first place to display your business phone number is your official company website. While this may seem obvious, most people are so focused on creating engaging... --- ### Top 5 Proven Strategies for Enhancing Call Center Efficiency > Enhance call center efficiency to boost customer experience. Track key metrics and provide agent training to optimize performance and improve outcomes - Published: 2021-02-18 - Modified: 2025-02-11 - URL: https://callhippo.com/blog/callcenter/ways-to-improve-your-call-center-efficiency - Categories: call center, callcenter Providing excellent customer service is crucial for any business, and call centers play a pivotal role as the frontline in interacting with customers. However, running an efficient call center operation is easier said than done. Between managing staff, technology issues, and monitoring key performance metrics, many factors contribute to whether a call center sinks or swims. The average handle time in the retail industry is 5. 4 minutes, while the first call resolution (FCR) rate is 74%. This means there is still room for improvement. And that’s what we’ll learn today! What is Call Center Efficiency? Call center efficiency refers to the ability of a call center to handle customer interactions in a streamlined and effective manner. It involves optimizing processes, utilizing technology, and managing resources to deliver high-quality service, resolve issues promptly, and meet customer needs with minimal resources and time. What Factors Impact Call Center Effectiveness? Contact center efficiency is influenced by various factors that collectively contribute to overall performance and customer satisfaction. Here are some key metrics that impact call center effectiveness. 1- Agent Training and Skills Well-trained and skilled contact center agents contribute significantly to call center success. Ongoing training ensures that agents stay updated on product knowledge, communication skills, and problem-solving techniques. 2- Technology and Infrastructure The quality of the call center's technology, including phone systems, CRM software, and other tools, directly affects efficiency. Up-to-date technology can streamline processes and enhance the overall customer experience. 3- Scripting and Guidelines Most contact centers follow scripts and... --- ### 13 Sure Shot Ways To Reduce Call Wrap Up Time > Improve customer service efficiency with effective Wrap Up Time management strategies. Learn 13 ways to reduce wrap up time in a call center. - Published: 2021-02-01 - Modified: 2025-03-28 - URL: https://callhippo.com/blog/callcenter/ways-to-reduce-call-center-wrap-up-time - Categories: call center, callcenter Achieving better customer satisfaction is the ultimate goal of the call center industry. Better customer satisfaction facilitates strong customer relationships. The majority of modern customers around the world fully rely on call centers to have their concerns heard and solved. Call center agents play a crucial role in building customer relationships. To maximize the efficiency of call center agents and contact centers, call center managers should look for innovative steps to reduce the call wrap-up time without affecting the quality of customer service. But first, let's understand what wrap-up time is and how to reduce the wrap-up time in a call center to increase efficiency. What Is Wrap-Up Time? Wrap-Up Time in a call center can be technically termed after-call work (ACW). ACW can be defined as the time spent by the call center agent to complete the customer's concern after the phone call interaction. Here are a set of actions an agent can perform to complete the task after customer interactions in the phone or call center software. Adding notes into the CRM (Customer Relationship Management) system. Notifying the information to the concerned departments of the customer interaction details. Sending information or resources to the concerned caller to solve the issue. Taking the issue to the manager regarding the customer's concern. Toggling between the systems before attending to the next caller. Recommended Read : Ways to Improve Call Center Occupancy Rate Why Is Wrap-Up Time Important In Call Centers? According to HubSpot research, customers are frustrated when they are... --- ### How to Call Bulgaria from the US? | Using Bulgaria Country Code > Step-by-step guide on how to call Bulgaria from the US. Know how it is an effortless task that you can execute using Bulgaria country code. - Published: 2021-01-26 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/country/call-bulgaria-from-the-usa - Categories: country, how to call Bulgaria offers a strategic location for businesses due to its proximity to the EU, Turkey, the Middle East, and North Africa. With straightforward registration processes and favorable government policies, it's a hotspot for global entrepreneurs. Calling Bulgaria from the USA can be complex, especially when 54% of individuals in Bulgaria use the internet for voice or video calls. In our upcoming blog post, we'll cover dialing procedures for both landlines and mobiles, along with the ideal times to make these calls. Stay tuned for essential insights! 4 Steps for Calling Bulgaria From the US The international dialing format to make an international call to Bulgaria is - Step 1: Start with the exit code of your country, "011" in the case of the US Step 2: Add Bulgaria's country code "359" Step 3: Enter the area code Step 4: Finally, enter the local phone number (for landline). The format is a bit different for mobile numbers, + + cell phone number. Necessary Area Code To Dial Bulgaria From the US The country code for Bulgaria is 359, and the exit code for the US is 011. Also, remember the key Bulgaria area codes listed in the table below. All these three codes are crucial for making a successful call. Add these codes to the dialing format mentioned above, along with the recipient's phone number. Bulgaria Area Codes Sofia 2 Burgas 056 Plovdiv 032 Veliko Tarnovo 062 Nessebar 0554 Vidin 094 Varna 052 Belogradchik 0936 Sozopol 0550 Balchik 0579 Best Time... --- ### 9 Best Call Tracking Tools in 2025 > Discover top call-tracking Tool for accurate analytics. Choose the best with features like CRM integration, DNI, and customer support. - Published: 2021-01-04 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/call-tracking/best-call-tracking-tools - Categories: Call Tracking Phone calls are one of the most valuable and highest-quality sources of leads. 43% of all search-related conversions happen over the phone. But do you know which of your marketing campaigns are driving the maximum calls? Do you know which campaigns to optimize for higher returns? Call tracking software allows you to map everything, including call source attribution, call statistics (call length, conversion rates, etc. ), and phone conversations. The metrics received from call tracking companies help you optimize further campaigns so that you are not out of your game plan. However, not all call tracking systems are equal. You need to carefully choose the right one as per your needs. To make things easier for you, we have created a list of the 9 best call tracking tool. A Checklist For The Best Call Tracking Tool Before delving into the software, let's review a primary checklist of elements that should be included in the best call tracking software. 1. Basic Features Some basic functionalities that need to be present in the best call tracking service include: Keyword-Level Call Tracking: Find out exactly which PPC keywords are driving calls. Dynamic Number Insertion (DNI): Users can trace the marketing source on your website by automatically replacing phone numbers. It eliminates the need for different tracking numbers on each campaign landing page. Call Whisper: Get an automated message that tells you how the lead came about before speaking. Call Transcription: Get crucial call information with call transcription to ensure that you don't... --- ### 7 Essential Customer Service Soft Skills for Call Center Agents > Your agents must have active listening skills to understand customers’ problems better. They should also practice empathy, patience, enthusiasm, and positivity. - Published: 2020-12-11 - Modified: 2025-02-18 - URL: https://callhippo.com/blog/callcenter/soft-skills-for-call-center-agents - Categories: callcenter Even though there are several customer service channels available (live chat, email, social media, etc. ), the phone is still the most used (48%) and preferred (80%) ways to resolve queries. This makes it imperative to hire agents that show empathy to the customer, relate with them, and navigate complex situations over the phone. But is that all you need in a call center agent? Well, here is a list of soft skills that every contact center advisor must have. 7 Customer Service Soft Skills Call Center Agents Must Have Active Listening Active listening makes it easier for the agent to understand the caller’s query and more effectively resolve them. It is more than just waiting for your turn to speak. It involves focusing on the customer’s questions and coming up with a suitable response only when they completed speaking. This ensures you do not miss an important detail. Here are some ways to improve active listening skills over the phone: Prevent yourself from being distracted by external noises. Interpret the customers’ emotions based on the words they use and their tone. Avoid interrupting the customer, even if you have a solution to their problem. Don’t jump to conclusions even if you are certain that the conversation is going in a particular direction. Let the customer complete first. Offer verbal cues, such as “yeah,” “okay,” “mm-hm,” “oh, okay,” etc. Once the customer has said everything he wants to, provide a complete summary of everything discussed. This shows you are listening... --- ### Call Center Quality Management: Best 7 Strategies for Success > Enhance call center quality management with proven best practices. Learn key benefits, tools, and strategies for improved efficiency and scalability. - Published: 2020-12-07 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/callcenter/call-center-quality-management-system - Categories: callcenter Today, businesses are increasingly competing with each other based on their customer experience (CX). This is why call center performance has become an important business focus that marks the success of an organization. By reiterating workforce management (WFM) solutions, you can easily allocate resources and make sure that you are all prepared to meet any demand. By putting the right people in the right place at the right time, your business can be sure to deliver consistent service levels. However, note that agent scheduling and the usual WFM functionalities only cover a segment of the contact center performance. Remember that agents are not identical, so even the same agent can perform at different levels every hour, every day, or every week. This is why you need call center quality management (QM). Quality management gives you the right tools to measure and monitor agent performance. It helps you assess the quality and depth of your customer interactions so that you can improve your business. Recommended Read : Call Center Quality Management System: Key Tips & Benefits 4 Benefits of Call Center Quality Management System Here are the benefits of installing a QM solution in a call center: It helps improve customer service: A QM system can help improve the contact center performance because when an agent receives frequent, constructive feedback, he or she can become well-equipped to convert each interaction into a positive resolution with the customer. Understanding agent interactions: Installing a quality management solution can translate into an effective evaluation... --- ### What is Schedule Adherence? Best Practices of Schedule Adherence & how to improve it > Learn what Call Center- BPO Schedule Adherence is. Find out the best practices and learn how to improve it. - Published: 2020-12-03 - Modified: 2025-02-18 - URL: https://callhippo.com/blog/callcenter/call-center-schedule-adherence - Categories: callcenter When agents adhere to their schedule (login time, breaks, etc. ), they will be able to handle more calls, thereby positively impacting the customer experience. However, ensuring schedule adherence is not as simple as it looks. You have to consider factors that are beyond the agents’ control, such as calls that overrun into a lunch break. That said, there are several ways to improve schedule adherence in the call center. But let’s first understand what schedule adherence is and how to calculate it. What is Schedule Adherence? Often confused with occupancy rate, schedule adherence is a metric that helps determine whether or not the agents are working the amount of time they are paid to. Schedule adherence takes the time spent on breaks and non-call-related work into account. For a call center system with 50 agents with an average salary of $12/hour, a 15 minute of non-adherence would cost $39,000 in lost revenue per year. How to Calculate Schedule Adherence in the Contact Center? Schedule adherence is calculated by dividing the total time an agent is available to take calls by the time they are scheduled to work. Schedule adherence = ((Time spent handling calls + other work-related activity time) / (Shift time - (lunch/dinner) - (break))) x 100 Here’s an example to help you better understand how to calculate schedule adherence. Agents Shift time (in mins) Time spent handling calls (in mins) Time spent in other work-related tasks (in mins) Lunch/Dinner time (in mins) Break (in mins) 1 480... --- ### Best 20 Customer Service Tips to Deliver Exceptional Customer > Find the top 20 customer service tips to deliver an exceptional customer experience(CX). Use these tips to improve your customer experience. - Published: 2020-11-27 - Modified: 2025-01-29 - URL: https://callhippo.com/blog/callcenter/how-to-deliver-exceptional-customer-service - Categories: callcenter, Customer service Years ago, people used to choose the product solely based on price and the company’s reputation. However, the scenario has changed a lot in the past few years, and now consumers have become more conscious of the overall purchasing experience, which also involves efficient customer service. According to research, companies with a customer-centric mindset drive revenue 4-8% higher than their competitors. Companies who invest in customer service see positive customer-focused customer support cultures and own the potential to disrupt their industries, in addition to financial gains. With these opportunities in mind, many businesses have begun to move toward digital transformation, which is the first step toward being more customer-centric and delivering efficient customer support. But what exactly is customer service, and what are the best customer service tips to follow? Let's find out. What is Customer Service? Customer service can be clearly described as the support and assistance you give to your customers before, during, and after they purchase your products or use your services in order to ensure that they have a positive and enjoyable experience. ( source:revechat. com ) A customer feedback survey helps you to get excellent customer service for several reasons, including the fact that it helps create a long-term, positive relationship around your product or service and brand, as well as helps retain customers and grow your business. Let's look at the top 20 customer service tips you must remember all the time and practice them as and when needed in order to offer customer... --- ### Fundamental Rules of Workforce Planning in Call Center > When doing workforce planning, begin by making at least 3 forecasts, analyzing call patterns, and creating SOPs. Create processes to support workforce planning. - Published: 2020-11-25 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/callcenter/fundamental-rules-of-workforce-planning-in-call-center - Categories: call center, callcenter Workforce planning in a call center is about having the right people focusing on key business goals and working productively. However, 44% of companies rely on three or more internal systems to handle their workforce management process. But what exactly is workforce planning? And what are the fundamental rules that leading call centers are using to consistently provide outstanding customer experiences? In this guide, we will answer these questions. Let’s get started. What Is Workforce Planning? Workforce planning is the process call centers use to ensure that they have the right employees with the right skill set to handle incoming customers’ queries. Workforce management helps reduce operational costs, churn rates, and provides a better customer experience. Whether you use spreadsheets or contact center workforce management software, the basic components are the same. It includes: Forecasting Scheduling Monitoring Reviewing Let’s take an in-depth look at each of them and some golden rules for each. Forecasting: This is where we predict call volumes based on historical data, trend, and seasonality. Here are some ways to improve forecast accuracy. 1- Create At Least Three Forecasts All the forecasts you create will have a certain amount of uncertainty within them. Therefore, it is advisable to make at least three forecasts to prepare for the unexpected. One of your forecasts should be based on historical data. Another forecast should include insights into emerging trends that might impact call volume. The last one should represent various scenarios that might change over time and how many customers... --- ### 10 Effective Ways to Enhance Call Quality Monitoring > Improve call quality monitoring to boost customer satisfaction and agent performance. Get best practices and a free call monitoring form template. - Published: 2020-11-04 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/callcenter/call-quality-monitoring-process - Categories: call center, callcenter When done right, call monitoring can help gauge your agent’s performance and improve it over time. 64% of businesses rely on call monitoring to record customer feedback and improve their support agent’s efficiency. If you monitor calls in your call center system, this article is for you. In this article, you will learn the ten best ways to improve your call quality monitoring. Let’s get started. 10 Ways To Improve Call Center Quality Assurance 1. Define Quality Customer Interaction One of the primary reasons for call quality monitoring is to identify the calls that fail to meet call centers' predefined standards and get to their root cause. Thus, define what quality customer interaction is and make your agents understand it. This will help your support representatives better understand and align with your business goals. This also enables you to make informed decisions to improve your processes. For example, you can implement new training and coaching programs for agents to reflect customer interaction best practices and correct broken internal procedures. 2. Create A Call Monitoring Form Once you have defined what quality customer interaction is, it’s time to create monitoring forms for scoring and training your agents. Here are a few things that you can include in your call monitoring form. Beginning of the call Did the agent greet the customer at the beginning of the call? Did the agent share his/her name or employee ID? Did the agent build rapport with the customer? During the call Did the agent spend... --- ### How To Calculate the Number of Agents Required in a Call Center? > To calculate call center staffing, determine daily calls, occupancy, and shrinkage. Once you have all the necessary data, enter it in the Erlang calculator. - Published: 2020-10-13 - Modified: 2025-01-28 - URL: https://callhippo.com/blog/callcenter/call-center-staffing - Categories: callcenter Running a call center successfully is all about getting the numbers right. However, it could be difficult for new and growing call centers to determine how many agents they exactly need to handle all the incoming calls while still making a profit. Many challenges are faced by call centers around the globe and staffing is one of them. If it sounds familiar, we have got a solution for you. In this article, we will explain how to calculate call center staffing exactly so you can run your operations efficiently. 7 Steps To Calculate the Number of Agents Required in a Call Center Learn how to calculate the number of agents needed for your call center in 7 simple steps. This guide will help you optimize staffing for efficiency and customer satisfaction. Step 1: Determine the number of incoming calls per day The first step to calculate the number of agents you need in your call center is determining the number of incoming calls per day. There are several ways to do so, depending on the information you have access to, such as: Automated call distributed (ACD) system: If you are in an established call center, your ACD system will give you accurate calls-per-day data. Call detail records (CDRs): If you don’t have access to the ACD system, you can find calls-per-day data in your call logging system or switchboard in the CDR. Telephone company: If you don’t have access to the above options, consider contacting your telephone company to access... --- ### Best Sales Incentives Structure: How To Choose One That Drives Results? > The right sales incentive structure encourages salespeople to give their best every time. Choose an incentive program that aligns with your business values. - Published: 2020-10-07 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/sales/sales-incentives-structure - Categories: Sales Sales representatives bring the maximum revenue to your business. Giving them a compelling reward can make them even more enthusiastic and encourage them to work harder than they do. Properly designed incentive programs can increase employee performance by around 44%. However, motivating them isn’t as straightforward as choosing a goal (like conversion rates or upsells) and rewarding a cash prize to agents accomplishing it. It requires careful planning to reward and motivate salespersons for reaching and exceeding their goals. It includes both monetary and non-monetary rewards. 70% of organizations have between three to six different incentive programs. With these points in mind, we will describe the types of incentive structures you can use and discuss how to implement the right incentive program. 4 Types of incentive structures The incentive program you choose must align with your company culture and values. It should also make your sales representatives excited, valued, and motivated to work hard. 1- Milestones-based incentives There will always be a sales superstar in every team who achieves his sales goals quicker than others. If you set a broad incentive goal, your sales superstar is more likely to achieve it faster than the rest of your team. Once he reaches his sales goals and gets incentives, what do you think will motivate him to work at his maximum capacity? It’s human nature to stop once you’ve achieved what was expected from you. Instead, you can set milestones based incentives, where each sales representative will be rewarded per subsequent milestone... --- ### What Is Call Center Coaching ? > Learn effective techniques, practical tips, and proven methods for coaching call center agents. Improve call center performance and customer satisfaction. - Published: 2020-10-01 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/call-center-coaching - Categories: callcenter With the continuous evolution of technologies across industries, it is necessary to keep up with the latest trends and updates. This applies equally to call center agents. In this blog, we will discuss the term "call center coaching" and explore topics such as call center coaching techniques, call center coaching examples, and the top 10 tips for coaching call center agents. Lastly, we will highlight why CallHippo is the best call center coaching tool. Let's get started! What Does Call Center Coaching Mean? Call center coaching is a call center activity that involves guiding and training agents to improve their performance and customer interactions. It focuses on using effective methods to improve skills like communication, problem-solving, and product knowledge. Some of the notable call centers coaching techniques are role-playing scenarios, providing constructive feedback, and setting achievable goals. By coaching agents, call centers aim to increase customer satisfaction, reduce call handling times, and boost employee morale. You must note that it's a continuous process. Overall, call center coaching is an essential practice for maintaining high standards and delivering excellent service to customers. 10 Tips for Coaching Call Center Agents Although call center coaching practices vary from one call center to another, there are a few rules that remain the same across industries. Let's explore the top 10 call center coaching tips that will help you coach your agents more effectively. 1. Set Clear Objectives Begin each coaching session with specific goals. For example, focus on improving how agents handle customer complaints... --- ### First Call Resolution - All You Need to Know About FCR > Learn what first call resolution is, how it benefits your business, what are the best practices and calculation of first call resolution rate - Published: 2020-09-24 - Modified: 2025-05-22 - URL: https://callhippo.com/blog/callcenter/improve-your-first-call-resolution - Categories: callcenter In today's world, businesses cannot afford to deliver poor customer service on first call resolution - this results in poor customer service and, in turn, puts $4. 7 trillion in global consumer sales at risk. (Source: callcentrehelper) The primary goal of most call centers is to provide excellent customer service. This First Call Resolution (FCR) blog is a comprehensive guide for defining, tracking, estimating, benchmarking and enhancing FCR to improve customer retention and the quality of your call center customer service. Read on to understand first call resolution, quantify it, and follow best practices for optimal customer experience. What is First Call Resolution (FCR)? First call resolution is an important metric and component of customer relationship management (CRM). For example, when a customer service representative resolves a customer's needs on the first call. Doing this means the customer isn't required to contact the company again. A call center's or contact center's talk time is one of their key performance metrics. Low talk time averages are usually desirable, but low talk time averages coupled with poor FCR rates suggest that customers aren't getting the help they need. The SQM study indicates that FCR increases customer acceptance of cross-selling products and services by 20%. Following up on customer calls is one of the critical things call center managers monitor. Since after-sale calls indicate dissatisfaction, they increase call volume and require more customer service agents. Call center managers will accept more talk time once first call resolution rates increase. Similar to first contact... --- ### Essential Call Center Policies And Procedures > Streamline your call center policies and procedures that ensure quality service, compliance, and consistency. Learn best practices now. - Published: 2020-09-23 - Modified: 2025-02-20 - URL: https://callhippo.com/blog/callcenter/call-center-policies-and-procedures - Categories: call center, callcenter Simplify your phone communication with a cost-effective, secure, and reliable virtual phone solution. Are you planning to scale your call center? Are you hiring call center agents to handle more calls? If you're part of the call center industry, you must remember certain policies and procedures before onboarding new agents. There is a need for certain policies and procedures in a call center setting. These policies and procedures provide a foundation for smooth call center operations and help secure the organization and its stakeholders. These call center policies apply to your existing agents too. Ensure they know and agree to all the policies. These call center policies help improve the overall customer experience and your call center's effectiveness and keep your company as secure as possible. Top 10 Call Center Policies You Must Implement Standard operating procedures are in place in call centers to help employees and management deal with workplace problems head-on. It is put into practice to ensure that everyone can internalize these performance benchmarks. Here are the ten crucial call center rules and regulations for employees that must be followed: 1. Non-Disclosure Agreement (NDA) All your employees must sign an NDA (Non-Disclosure Agreement). It ensures that your employees don't share anything related to your business (like clients, business processes, etc. ) with outsiders even after leaving your company. Your NDA should include the following: Your technical systems (techniques, inventions, script, patents, etc. ) Your business information (client lists, pricing, marketing strategies, and financial data) Your customer information... --- ### 30 Examples of Empathy Statements For Customer Service That Work > The correct use of customer empathy statements can improve customer satisfaction. Learn the best 30 customer empathy statements in 2025 here. - Published: 2020-09-22 - Modified: 2025-04-10 - URL: https://callhippo.com/blog/general/empathy-statements-for-customer-service - Categories: Customer service, General In today's fast-paced digital world, customer service indeed plays a vital role in the success of any business. According to a study by Accenture, 89% of consumers have stopped doing business with a company after experiencing poor customer service! This highlights the importance of understanding and empathizing with your customers. In this blog, we will explore customer empathy statements and how to use them to improve customer satisfaction. We will also provide 30 examples of empathy statements to help you build stronger relationships with your customers. We will conclude this blog with some FAQs to help you fully understand the concept of customer empathy. So, let's get started. What Are Customer Empathy Statements? Empathy statements are phrases and words used by customer service representatives to show understanding and compassion toward the customer's issue or problem. These statements are designed to make customers feel heard, valued, and understood. They are an essential aspect of customer service, and when used correctly, they can significantly help calm irate customers and improve the overall customer experience. Examples of empathy statements include phrases like "I can understand how you feel" or "I am sorry you are going through this. " These statements show that the customer service agent is actively listening to the customer and is deeply committed to addressing this as soon as possible to the best of their ability. With such an empathetic approach, a customer support team can certainly de-escalate the situation, calm down angry customers, build trust, and ultimately create a... --- ### What is Call Center Shrinkage & Shrinkage Formula in BPO > Learn what is call center Shrinkage & calculate the Shrinkage Formula in BPO. Optimize call center efficiency with formula. Get started today - Published: 2020-09-19 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/what-is-call-center-shrinkage-and-how-to-calculate-it - Categories: call center, callcenter Call center shrinkage is one of the key performance indicators in a call center that can help you improve customer interactions, average handling time, and service quality. Shrinkage enables operations managers to measure the time for which agents cannot handle calls despite being paid for it. Call center shrinkage also helps estimate how many agents you need to hire to meet call volumes. Call Center Shrinkage - What is Shrinkage in BPO? Call center shrinkage is the difference between the time you pay your agents to serve your customers and the actual time they spend doing so. It helps determine the time agents spend doing other things rather than attending to customers and their respective queries. There are several other definitions of call center shrinkage, similar to the above explanation. Any scheduled or unscheduled activities that prevent agents from assisting customers is known as call center shrinkage. Call center shrinkage is the set of elements that take your agents away from being productive and serving your customers. It is the difference between the number of agents employed and the number of agents available to attend customers at a given time. While the definition of shrinkage may vary from company to company, the contributing factors remain the same. What Factors Contribute to Call Center Shrinkage? Call center shrinkage factors are divided into two categories: external and internal. Call center shrinkage internal factors – It includes factors that are related to your call center, like: Paid breaks (like lunch) Team meetings One-on-one... --- ### How To Train Call Center Agents Effectively? > Discover strategies for successful call center agent training. Learn how to train agents & elevate customer service with effective techniques - Published: 2020-09-18 - Modified: 2025-04-01 - URL: https://callhippo.com/blog/callcenter/how-to-train-call-center-agents-effectively - Categories: callcenter Providing exceptional customer service is no longer just an added perk - it's an expectation that can make or break a business. Consider this startling statistic: 48% of consumers have changed brands due to better customer service from a competitor. With stakes that high, effective call center agent training is crucial for any company that relies on phone support. Yet many businesses fail to properly train their agents. Few things are more frustrating for a customer than reaching out for help, only to be met with an under-prepared agent who cannot address their needs. Not only does this damage the customer relationship, it also wastes the time and resources spent on that interaction. The impacts spread throughout the organization in reduced sales, poor retention, and increased hiring/training costs. This guide will help you understand the importance of training for call center agents and how to train them. Let's get started - Importance Of Call Center Agent Training With growing customer expectations and competition, brands can no longer afford sub-par customer service through their call centers. The performance and competence of call center agents have a direct impact on key metrics crucial for business growth and sustainability. This makes call center staff training more vital than ever. But why exactly is training so important for call center agents? Providing proper training for call center agents is crucial for several reasons: 1. Improves Customer Satisfaction Well-trained agents can handle customer queries faster, provide more accurate information, and deliver better service. This leads... --- ### How To Calculate and Improve Occupancy in a Call Center? > Learn how to calculate occupancy in call center and optimize it with these 4 tips. Boost productivity, customer satisfaction, and profits! - Published: 2020-09-15 - Modified: 2025-03-11 - URL: https://callhippo.com/blog/callcenter/occupancy-in-call-center - Categories: callcenter Optimizing agent performance is essential in the fast-paced world of call centers, where customer service is paramount. To achieve this, call center managers rely on various metrics to assess and enhance their agents' efficiency and productivity. Among these metrics, the occupancy rate is a crucial indicator of agent workload, staffing levels, and overall service effectiveness. The occupancy rate provides valuable insights into how effectively agents are utilized, calculates how many agents you need, and the potential impact on customer satisfaction. By accurately calculating and continuously monitoring occupancy, call center managers can make informed decisions regarding staffing levels, training programs, and operational adjustments to achieve optimal performance and business goals. But what is occupancy in a call center? What is a good occupancy rate for a call center? And how do you calculate and improve it? Let's understand all these in detail. What Is Occupancy in a Call Center? Occupancy in call centers refers to the time call center agents spend actively handling customer interactions or being occupied with work tasks, compared to their total available working time. It is expressed as a percentage and provides insights into agent utilization and workload management. In simpler terms, occupancy is a metric that determines how busy agents are during their working hours. A high occupancy rate indicates that agents consistently handle calls or perform other work-related activities. In contrast, a low occupancy rate suggests that agents have periods of idle time or are not fully utilized. Why Is Occupancy An Important Metric In... --- ### How to Develop an Effective Call Center Script? > To create a sales script, focus on the prospect’s stage in the funnel, highlight your product’s benefits, and use past interactions to prepare for the unexpected. - Published: 2020-09-12 - Modified: 2025-03-26 - URL: https://callhippo.com/blog/callcenter/how-to-develop-an-effective-call-center-script - Categories: callcenter Digital communication methods, such as live chat, website self-service, email, and social media, are quickly gaining popularity. However, 92% of all customer interactions happen over the phone, with 85% of prospects reporting that they are not happy with their experience. On the other hand, 58% of customers say that customer service influences the brands they engage with. Therefore, it is essential to ensure that your call center representatives are consistent, accurate, and always follow best business practices. And the best way to do this is by developing a call center script. Characteristics of a Good Call Center Script No call center scripts are the same. However, there are certain features that define how well-written your script is, such as: It is scannable: Your agents should get an idea of how to move forward by quickly glancing through the script. They might not have the time to read each word while on a call. Thus, break your script into different components, such as introduction, opening, questions, closing, etc. Here’s an example of a script that’s scannable, with each of the sections being highlighted. Covers various scenarios: Not every call will go as planned. Customers might ask questions that your agents don’t have answers to. And, if that happens, the prospect is likely to get irritated. A well-written contact center script covers various scenarios to help agents meet the needs of prospects in a much effective way. Highly detailed: To prepare for the unexpected, you need to anticipate your prospects’ objections and... --- ### Average Handling Time in Call Center Meaning, Formulas & Tips to Improve > Understand the meaning of AHT in call centers and BPOs. Learn proven strategies to improve AHT and boost efficiency without sacrificing service quality. - Published: 2020-09-10 - Modified: 2025-01-10 - URL: https://callhippo.com/blog/callcenter/average-handle-time - Categories: callcenter, Customer service Average Handling Time (AHT) is critical for call centers as it measures the efficiency of customer interactions. It measures the average call duration, including time spent talking, holding and after-call work. Call centers pay close attention to AHT because it impacts both operational costs and customer satisfaction. A McKinsey study found that reducing AHT by 40% can boost conversion rates on service-to-sales calls by nearly 50%. But the question is, what is the meaning of AHT in a call center, and how do you measure it? And most importantly, how to improve AHT in a call center. Let’s understand. Meaning of AHT in Call Center Average Handle Time measures the average call time of a specific conversation. It includes every activity that takes place from the time a call is received until it is finished, including talk time, hold time, conference time, wrap time, and transfer time. A lower AHT indicates good call center performance and streamlined operations. In contrast, if the time customers spend on phone calls is high, it indicates that something is not right with the call handling process or the agent is not knowledgeable. Also, low AHT in contact centers suggests that the agents are qualified and know their jobs well. On the other hand, high AHT indicates that the organization has an untrained workforce that cannot manage customer calls properly. Meaning of AHT in BPO BPO companies often handle customer service for multiple clients. They use AHT as a key performance metric as it directly... --- ### Top 10 Call Centers in Pune & 10 Best BPO Companies in Pune > Explore the best BPO companies in Pune and top call centers in Pune for efficient business process outsourcing solutions. - Published: 2020-08-29 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/business/top-call-centers-in-pune-to-look-out-for - Categories: business, call center Over the years, the call center industry has seen a major shift in baseline work and continues to grow quickly. The projected growth rate of the demand for call centers is anticipated to surge up to 10. 8% CAGR from 2022-2029. Meeting the rising customer service standards is important for a business, and organizations must invest in the right call center. Offering the finest customer service is the backbone of any successful organization. Moreover, once the customer service process is outsourced, there is little to no room for errors as professionals will conduct the business process. Some of the top call centers in India can be found in Pune. In this blog, you’ll be provided with a list of the top best BPO and call centers in Pune. This list covers all the aspects like the services they offer, to which industries they provide their services and products they offer, etc. Let’s delve in. Top 10 Call Centers in Pune Pune, Maharashtra, is one of the largest IT hubs in India. Many national and international call center companies conduct their operations from Pune. Here is a list of some of Pune's most prevalent call centers. 1. ITCube Solutions Pvt Ltd With a team of 600+ people, ITCube serves markets in the US, UK, Middle East, and Asia. ITCube Solutions strives to understand customers’ business needs and streamline its core operations to provide cost benefits. The scope of services extends to providing a smart back office, medical record summary, chronology, contact... --- ### Call Forwarding, Call Transfer, and Call Diverting | Explained > Find out the differences between Call Forwarding, Call Transfer, & Call Diverting. Learn when to use each feature for efficient communication. - Published: 2020-08-07 - Modified: 2024-12-23 - URL: https://callhippo.com/blog/telephony/call-forwarding-call-transfer-call-diverting - Categories: telephony In telecommunication, it is a must to be sure that calls are handled effectively for business and personal communication. To ensure that calls reach the appropriate receiver even when they are not at their primary device, features like call forwarding, call transfer, and call diverting are necessary. To make the most of any feature, one must grasp its intricate details. This guide explores what is call forwarding, what is call transfer, and what is call diverting, along with the key differences between them and scenarios where each is most useful. What Is Call Forwarding? Call forwarding is a telecommunication feature that enables to redirect incoming calls from one phone number to another. This might be a voicemail service, a cell phone, or another landline. Call forwarding is primarily used to ensure that employees can receive calls that are important when the intended recipient is not accessible at their primary contact number. For example, you can designate a colleague or an assistant to answer forwarded calls on your behalf if you're on a trip or in a meeting. What Is Call Transfer? Call transfer is a feature that allows to transfer of an ongoing call from one phone to another. It can take place in the same office or somewhere entirely else. There are two main types of call transfers: Cold Transfer: Also known as blind transfer, this transfers a call without first getting in touch with the new recipient. Warm Transfer: Also known as attended transfer, this involves introducing the... --- ### Improving Customer Service Queues: Tips for Managing Call Center Calls > Do you know why is call queue management important? Here you can explore ten best tips for improving call queueing management. - Published: 2020-08-06 - Modified: 2024-12-10 - URL: https://callhippo.com/blog/business/tips-to-manage-customer-service-queues-for-call-centers - Categories: business, Customer service If you own an inbound call center or are thinking of setting up one, you must get well-versed with the concept of call queuing. Call queues are central to ensuring the efficacy of customer service call centers and delivering a seamless customer experience. We aim to drive home specific points of relevance such as the what, why, and how of call queuing in inbound call centers. Read on to know more! What is the call queuing feature? When customers place a call to a business phone number system that uses call queueing facilities, a customized message and an IVR menu greet them. Their call gets placed in the queue where they hear pleasant on-hold music and position announcements until an agent becomes available to attend to their concerns. It is important to note that the objective is to lower the average call queue time as it has a direct effect on customer satisfaction levels. The generic approach to distributing calls in the queue is the first-in, first-out approach. Call centers have an Automatic Call Distributor (ACD) software in place to redirect incoming calls to specific agents in the team. So basically, ACDs are responsible for holding up calls until an agent becomes available to attend to the same. We at CallHippo. com realize the necessity and benefits of having an efficient call queuing system in place. The latest update comes with the added option of customizing the waiting time in queues from anywhere in the range of one to five... --- ### Top 25 Call Centers in Bangalore to Look Out For > Looking for call centers in Bangalore? Find the top providers and compare details on our platform. Read right, stay informed, & choose smart! - Published: 2020-07-28 - Modified: 2024-12-27 - URL: https://callhippo.com/blog/business/top-call-centers-in-bangalore-to-look-out-for - Categories: business The call center industry has shifted base-level work to serve a range of business processes, including medical, healthcare, digital marketing, and legal advice. Finding the right BPO is imperative. With the growth of the customer management experience market by a CAGR of 16. 2%, there is an emerging need for efficient call center services. Call centers or BPO services do not just answer your current clients' inquiries, recommendations, and complaints; it provides essential aid in gaining new consumers with the help of cold calling. Customer interaction bestows the required goodwill on the brand. Businesses frequently create appealing product offers and then delegate contact centers or even BPOs to pitch them to prospective clients to persuade them to buy or use their services. In India, there are top call centres in Bangalore. This blog will help you learn about the top call centers in the city. Top 25 Call Centres in Bangalore A trustworthy call center will employ defined roles to guarantee that all concerns are adequately covered. When a customer calls, they will speak with an agent who has enough information to handle the problem or transfer the call to someone who does. Low waiting times, experienced operators, easy solutions, and other factors contribute to a better customer experience. We have curated a list of the best call center companies in Bangalore. You can choose one that suits your business needs and ensure improved communication and ROI. Let’s take a look. 1. Sign in Infotech Pvt. Ltd. Sign In Infotech... --- ### VoIP Problems And How To Fix Them Now > There are some VoIP problem in your cloud based phone system. This is best solutions to fix problem for VoIP Phone system. - Published: 2020-07-13 - Modified: 2024-12-09 - URL: https://callhippo.com/blog/business/voip-problems-and-how-to-fix-them-now - Categories: business VoIP has revolutionized the way we conduct business. In a time when we bank on a VoIP phone system to fulfill our communication needs, it’s imperative that the system runs without any glitch. If you’re already leveraging VoIP calling, you’ll know what a boon it is! However, it does come with its own challenges, which you can handle effectively if you have the right answers. That’s what I am here for today - to give you the right answers on how to fix the most common VoIP problems. Let’s begin! 10 VoIP problems and how to fix them 1. Choppy Calls - There would be so many times when you or your customer ask each other to repeat what they said during VoIP calling. In choppy calls, you’ll hear phrases of silence in between the conversation while the other person speaks in a natural manner. Imagine how frustrating this can be when you’re discussing something important! But why do our VoIP phone system bring us these cut in and outcalls? Well, choppy calls are a result of inadequate bandwidth. How to fix it? Perform a VoIP speed test. You’ll know if the choppy calls are due to bandwidth limitations. If the low bandwidth continues, contact your ISP. Shut off applications that use a lot of bandwidth such as YouTube and Netflix. The problem can also be with your router settings. Ensure that the Quality of Service (QoS) is set to prioritize VoIP traffic. 2. Dropped calls - We all have... --- ### Improve Call Quality and Understand System Requirements > There is nothing that is more satisfying than a great customer experience! It makes you want to reach out and connect with a brand. - Published: 2020-07-10 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/business/a-smart-beginners-manual-to-improve-call-quality-and-understand-system-requirements - Categories: business There is nothing that is more satisfying than a great customer experience! It makes you want to reach out and connect with a brand. You want to forge a long-term association and do not even think of switching to a rival organization. This is the reason that providing a stellar and unparalleled customer experience is a top-most priority for CallHippo. Guidelines work well; hence, we have a user’s guide regarding the recommended device and network requirements. First Step- Check Your Device Requirements: The following are the top two recommendations for device requirements Google Chrome (version 74+) 64-bit version of Windows 10 or macOS 10. 14+ Invest in Network Requirements: Organizations need to invest in heavy-duty bandwidth. This is critical as it helps to support the number of calls your team is making smoothly. To achieve desired results, CallHippo would require at least 64Kbps (upstream and downstream) for each concurrent call. Additionally, CallHippo requires adequate bandwidth of around 1 Mbps per person to operate with your integrations, contacts, and any other software your team may be using while making calls. It is quite challenging to configure your router correctly, without any glitches. It’s a smart idea to extensively research online resources to find answers to all your router configuration issues. Audio quality of calls is greatly impacted by additional network traffic. It is useful to open ports in your router to the following: TCP: 443, 3478, 5349, 10194 UDP: from 10000 to 20000 To ensure unrestricted access, make sure to whitelist... --- ### Top 30 Call Center Companies in India to Watch Out for in 2025 > Explore 30 top call center companies in India excelling in BPO services. Find the right outsourcing partner to boost efficiency and cut costs. - Published: 2020-06-26 - Modified: 2024-12-31 - URL: https://callhippo.com/blog/business/top-call-center-companies-in-india - Categories: business, call center Is your company struggling to handle all customer inquiries? And is that affecting your business? Don’t let your customer satisfaction affect due to insufficient in-house resources. You can outsource your customer service to call centers — and let them take care of your customers. A business process outsourcing company offers ample digital solutions to optimize the customer-oriented processes of an organization. Furthermore, these companies have evolved greatly and are not limited to providing customer support services and digital solutions such as lead generation, market research, web designing, back-end process management, etc. But before outsourcing your customer service, it’s important to ensure that the agency you hire is reliable enough to handle your customers. To help you pick the right one, we’ve reviewed a few leading call center companies and chosen the top options for you. Read on to learn their deliverables and more. 30 Best Call Center Companies in India 1. Fusion BPO Services Fusion has been operating as a call center service provider in India at different locations for a long time. It provides vast categories of services like customer engagement, digital solutions, and utility billing. Also, they serve multiple industries like banking and financial institutions, the technology industry, health care and life science, utility, travel, and tourism. The company is well-established with a global presence and offers employment to thousands of employees. The company aims to pioneer technological innovations in call center services in India to achieve customer satisfaction and business growth for clients. It functions on a... --- ### CallHippo - A Complete Guide > CallHippo, one of the most sought after VoIP (Voice Over Internet Protocol) service providers in the world. We serve businesses of all sizes. - Published: 2020-06-19 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/telephony/callhippo-a-complete-guide - Categories: telephony One of the major factors driving the success of any business is seamless communication. In today’s internet-driven society, customers expect an omnichannel experience. A survey says that over 60% of customers prefer to call businesses over the phone. Therefore, it comes as no surprise that most businesses are upgrading their traditional telecommunication systems to more efficient and cost-effective solutions such as VoIP phone systems. While there are several business phone system service providers available in the market, let us walk you through one of the most prominent players in this space, i. e. , CallHippo, in this article. Introduction to CallHippo CallHippo is a business phone system provider that enables small businesses and enterprises to connect with their customers and vice versa efficiently and effectively over the internet. It comes with a complete suite of advanced communication features, including call routing, IVR, voicemail, call analytics, and more, all the while helping companies communicate with clients using local phone numbers. CallHippo allows companies to buy instant support phone numbers. It offers local numbers, toll-free numbers, and even mobile numbers, for more than 50+ countries across the globe. So, if you are a business with a fast-growing customer base, CallHippo can be the perfect telecommunications partner for you. It is ideal for companies looking to set up their contact centers to provide a better service to their clients, seize more business opportunities, and generate more sales. Above all, it allows you to set up your contact center in less than 3 minutes!... --- ### Top 25 Digital Marketing Experts in Canada > Here is the list of top 25 digital marketing experts in Canada you must know about. Reach your industry's best marketing experts & follow them. - Published: 2020-05-23 - Modified: 2025-04-04 - URL: https://callhippo.com/blog/business/top-digital-marketing-experts-in-canada - Categories: business Digital Marketing is no longer a pretty alternative. It is, by all means, an imperative step for businesses aiming for growth. Today, I bring you the top 25 industry experts whom you need to follow right now for wisdom, growth hacks, and development. These trendsetters dictate what’s cool and what’s not. Whatever they say, pretty much becomes the final word and is an irrefutable force to reckon with: 1. Amanda Murray Amanda is a Digital Marketing Manager with seoplus+ - an award-winning digital marketing agency with offices across Canada and the USA. Along with her team, she is dedicated to executing an affordable online marketing strategy for her SME clients. Her strength lies in retaining her clients and ensuring that she exceeds her expectations and objectives time and again while never failing to align with the budget. 2. Charlene Nguyen Charlene professionally identifies herself as the Founder and Digital Marketing Specialist at Chee Agency. She has a thorough knowledge of social media marketing, understands PPC campaigns, A&B testing, e-commercial, SEO, SEO local, Google Analytics, and AdWord. She’s best known for Growth Hacking for 50k Facebook followers in 5 months and100k Instagram followers in 12 months. 3. Crista-lea Kirk Kirk extends her expertise as the strategic Digital Marketing Director at Marwick Marketing - a Google Partner Agency and Award-winning SEO/PPC firm. Under her dedicated leadership, the company has risen to the nominations of BC small business award. The nature of her work and her passion has kept her acquainted with Google’s... --- ### 15 Best IP Phones for Business: Features, Pros, Cons, and Pricing > Explore the best 15 IP phones for business, including features, pros, cons, and pricing, to find the perfect fit for your communication needs - Published: 2020-05-15 - Modified: 2024-08-21 - URL: https://callhippo.com/blog/business/top-ip-phones-for-your-business-voip-system - Categories: business Effective communication drives the success of any business, and IP phones have become essential tools in modern workplaces. In fact, 87% of small businesses use or plan to use VoIP (Voice over Internet Protocol). These phones offer advanced Features that go beyond traditional telephony, such as seamless integration with VoIP systems, high-definition call quality, and cost-effective solutions for remote teams. And if you’re using looking for IP phones for a business, this blog is for you. We’ll not only discuss the best VoIP phones but also help you choose the right one. Let’s get started. What To Look For in VoIP Home and Business Phones? When selecting the ideal VoIP phone provider for your organization, it's crucial to consider several key factors. These will ensure a seamless communication experience that aligns with your business needs. 1- Mobility and Accessibility Prioritize solutions that offer easy access across multiple devices. This enables your team to make and receive calls from anywhere, whether in the office or remotely. 2- Scalable Plans and Pricing Opt for a provider with flexible and scalable pricing plans. This allows your communication system to grow alongside your business without incurring unnecessary costs. 3- Integration Capabilities Choose a VoIP solution that integrates smoothly with your existing business tools. Compatibility with CRM systems, email platforms, and project management software will streamline workflows and boost efficiency. 4- Robust Support Reliable customer service and technical support are essential. Select a provider that offers prompt, knowledgeable assistance to resolve issues quickly and minimize... --- ### Cloud Phone Numbers: Features and Business Advantages > Cloud phone numbers offer businesses reliable, flexible communication with features like AI voicebots and sentiment analysis. - Published: 2020-05-05 - Modified: 2025-05-22 - URL: https://callhippo.com/blog/telephony/all-about-cloud-phone-numbers - Categories: telephony Staying connected is essential, especially for businesses aiming to build meaningful relationships with their customers. With global mobile VoIP technology set to grow at a remarkable 12. 9% annually between 2024 and 2030, companies are looking beyond traditional phone lines and embracing cloud phone numbers as a flexible, reliable way to communicate. But what exactly are cloud phone numbers, and why are they making such waves in business communication? In this blog, we’ll break down how cloud phone numbers work, explore the different types, and reveal the unique advantages they bring to the table. Let’s start. What are Cloud Phone Numbers? Cloud phone numbers, also referred to as cloud-based phone numbers, are virtual numbers that function over a reliable internet connection compared to traditional phone lines. They use VoIP (Voice over Internet Protocol) technology to transmit calls and data through cloud servers instead of relying on traditional physical infrastructure. Cloud-based phone systems that are available from any internet-connected device let users make and receive calls. Companies use cloud telephone numbers and hosted phone numbers to cut expenses, increase reach without being limited by location, and simplify communication. Types of Cloud Phone Numbers There are several types of cloud phone numbers designed to meet different business requirements, from establishing a local presence to offering global reach. Let’s dive into a few of these with examples of how companies use them: 1. Local Cloud Numbers Example: Consider a U. S. -based online store expanding to Canada. By giving Canadian clients an identifiable,... --- ### Customer Service Telephone Skills: 5 Ways to Improve Calls > Master essential customer service telephone skills to boost conversions. Learn proven techniques to handle calls professionally and close more deals. - Published: 2020-05-01 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/telephony/customer-service-telephone-skills - Categories: telephony In a modern, technology-driven world, most of our communications are driven via texts or chats. We are so dependent on messaging that rarely do we take out some time to hone our conversation skills. But the telephone, equipped with a virtual phone number, is still a very important tool, especially for people who are employed in the sales and customer service departments. The art of conversation is necessary to hold the interest of customers. It is even more important to promote your company’s products and services. Now, you might already have an all-inclusive virtual phone system. So you own the technology. But how do you train your employees to master the required soft skills? Well, here are some of our six short-listed methods to ensure that you have 100% closed deals via telephonic conversations. 1. Avoid That Uncomfortable Silence Sales representatives often get stuck when they are making a sales pitch or when a customer calls them to ask for a solution. This is because they are confused about the right thing to say. So, how can one combat awkward pauses? Through a comprehensive onboard training program. When you hire new employees, give them a first-hand account of your products and allow them to observe other experienced reps in action. Assign new joinees with a mentor who can guide them through the right questions and answers. Slowly, once they are comfortable, make them handle live calls - but with supervision. This way, you can monitor their communication skills. Also, you,... --- ### 10 Best Data Management Tools for Your Business > which data management tool will you use for your business? Or are you already using any? If yes, are you getting the desired results? - Published: 2020-04-23 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/business/data-management-tools-for-business - Categories: business, Small Business Data is one of the inevitable assets of any company. In this competitive world, no organization can progress without data, and without collecting it from the right sources. However, data that cannot be converted into information is useless. We need to have the correct tools to measure data against the correct metrics and perceived results. And this is where data management comes in. So What is Data Management? Data management is defined as the deployment of “architectures, policies, practices, and procedures” to regulate the lifecycle of data. Data management tools are necessary to mine huge amounts of data in order to ensure customer acquisition and competitive growth. They aggregate, sort, and analyze unorganized data so as to generate meaningful information and help in the prediction of future trends. Data analysis is required to understand the preferences of your target customers so that you can ensure the growth of your organization. There are several free and open-source analytical tools, which can be deployed by your organization without having to spend any extra bucks. The best data management tools will enable you to gather useful and actionable quality insights within quick turnaround time. NOTE: Did you know that virtual phone systems can be used to manage customer and prospect calling data? Well, if you wish to invest in the ideal virtual phone number, you can always consider CallHippo - the ultimate brand chosen by multiple startups and businesses for getting virtual numbers for over 50+ countries around the world including Portugal's phone... --- ### Mastering Call Center Campaigns: Tips and Best Practices > Find out ways to make your inbound or outbound call center campaigns more efficient. There can be various methods depending on the client. - Published: 2020-04-22 - Modified: 2025-05-14 - URL: https://callhippo.com/blog/callcenter/call-center-campaigns - Categories: callcenter Calls have always been a preferred method for customer support. Effective call center campaigns are of utmost importance for your organization to leverage businesses and satisfy customers. The statistics are proof! The global call center market is projected to grow by US $55. 5 bn by the end of 2029 with a CAGR of 10. 8%. Businesses these days want to be customer-centric but often struggle in balancing customer experience and operational effectiveness in outbound calling campaigns. In the present scenario, the success of businesses goes hand in hand with seamless customer experience. When you establish yourself in the market, you need to deliver more leads, more sales, and more revenue through outbound calling campaigns. Let’s gain an in-depth understanding of calling campaigns. What is a Call Center Campaign? A call center campaign is an initiative made by a company to boost business performance through proactive engagement with contacts or active call-generating advertising. You can then divide the calls by area, prospect or client type, and objective. Businesses use the best practices for call center campaigns to achieve vital objectives like qualifying leads, increasing sales, or providing customer support. Why do Businesses Need Call Center Campaigns? Call center campaigns are crucial since they aid in the strategic management of outbound and incoming calls. Every day, support staff deal with a massive amount of calls. Outbound calling quotas are extremely challenging to meet. Call center campaigns are designed to effectively arrange call center operations in order to increase the success rate.... --- ### Top 10 Call Center Service Leaders of Australia You Must Know About > Want to know the greatest customer service leaders of Australia? Here is the list of top ten greatest customer service revolutionaries. - Published: 2020-04-18 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/business/top-10-call-center-service-leaders-of-australia-you-must-know-about - Categories: business Would you like to know who are the greatest customer service leaders in Australia? Here is our list of the top ten greatest customer service revolutionaries in the country who have had an immeasurable influence on their team members, business processes, and the industry itself. Let’s get to know them and understand what makes them tick and how they have helped their companies climb to the top. 1) Richard Forrest, MD, Forrest Marketing Group (FMG) FMG began its journey in 2006 with hardly two clients and three telemarketers. From the back room of a friend’s office to a full-fledged office in Condamine St. , the staff has grown to more than 70 employees today. It was all possible because of Richard Forrest, who believed in being exceptional in qualifying prospects. Since Richard is a naturally passionate person who can talk nineteen to the dozen, he created an environment in his company where it was okay to have a noisy floor. His innovative ways created a fun and yet very professional work culture. Richard had trained his people to not be typical “pushy sales agents,” which has been an actual game changer for them and in turn, has helped them emerge as a leader in the industry. 2) David Ellerton, CEO, i3r Outsourcing FMG began its journey in 2006 with hardly two clients and three telemarketers. From the back room of a friend’s office to a full-fledged office in Condamine St. , the staff has grown to more than 70 employees... --- ### What Is Workforce Management(WFM)? A Complete Guide > Discover what Workforce Management (WFM) is, why it’s essential, and the best tools to optimize workforce efficiency and business operations. - Published: 2020-04-15 - Modified: 2025-05-01 - URL: https://callhippo.com/blog/callcenter/what-is-workforce-management-wfm - Categories: callcenter Workforce Management (WFM) is the process by which managers can strategically optimize the workplace productivity of the employees to ensure that all resources are distributed optimally in the right place at the right time. It is a process that assures you stay on the track while implementing the listed workforce management(WFM) processes to maximize the performance of the employees and competency for an organization. The workforce management system can perform the following functions like forecasting workload, scheduling and planning, tracking time, performance management, compliance, and salary administration. It can also help in personnel recruitment, delivering products and services, measuring the productivity of and ensuring customer satisfaction. What is Workforce Management (WFM)? The Work Force Management (WFM) is a strategic process designed to optimize employee productivity and operational efficiency. It includes various tasks such as labor demand, scheduling staff, tracking attendance, and performance monitoring to ensure that the correct number of accurate staff is available at the right time. Workload and streaming task allocation help WFM organizations reduce operations costs and increase employee satisfaction. In the modern trade scenario, companies are adopting advanced communication equipment to strengthen their WFM practices. Call analytics enable solution managers to make data-driven decisions equipped with features such as live call monitoring and performance tracking. The Global WFM market is experiencing significant growth, with its value projected to increase from USD 8. 92 billion in 2023 to USD 19. 35 billion by 2030, reflecting a CAGR of 11. 7%. In addition, organizations have planned to invest... --- ### 7 Incredible Ways VoIP(Voice Over Internet Protocol) Improves Customer Service > Enhance your business productivity and improve customer service with VoIP. Learn how to ensure clear, reliable communication in every call. - Published: 2020-04-13 - Modified: 2024-12-10 - URL: https://callhippo.com/blog/telephony/7-incredible-ways-voip-improves-customer-service - Categories: Customer service, telephony The customer support team is the front liner of a business. So, you need to cater to all their needs for effective client handling. They can make or break your business. VoIP phone services are an essential business tool that adds value to every customer interaction. And this is why it is becoming increasingly popular among businesses. According to research, the VoIP market will be $151. 21 billion by 2024. This has grown exponentially as more businesses want to leverage it to aid customer support and streamline business processes. Another research by PwC survey shows that efficiency, convenience, friendly service, and easy payment are some of the primary factors a customer values the most. VoIP phone service leaves customers happy and satisfied. 7 ways VoIP service can improve customer service Customer support teams benefit from improved call clarity and dependability thanks to VoIP phones. Because of the VoIP system's adaptability, agents can operate remotely, guaranteeing accessibility and service continuity. 1. Every call is answered A VoIP phone service ensures that you never miss a call. The cloud-based system receives all customer calls, even if there are network glitches on your end or your customer care agents are not available to take calls. Additionally, With the help of VoIP phone systems, you can try multiple numbers at one go, reducing the customer wait time and increasing the chances of conversion. The best part? You can address your customer’s pain points quickly, which eventually boosts the customer retention ratio. 2. It enhances... --- ### 5 Pivotal VoIP Features Endorsing Sales > All the features rendered by a VoIP can substantially stimulate team productivity, better business operations, and enhance customer relations - Published: 2020-04-09 - Modified: 2024-12-04 - URL: https://callhippo.com/blog/telephony/pivotal-voip-features-for-sales - Categories: telephony Various industries and companies depend on technology. Technology has a significant influence on business operations, depending on the size of your business enterprise, technology has corporeal as well as incorporeal benefits that will help to earn money and yield output as per your customers' demand. However, upgrading the technologies equipped in your business with respect to technological advancements is also necessary to keep pace with the changing time and surroundings. Such an upgraded technology is the VoIP (Voice over Internet Protocol), including quickly expanding stock and sales to increase business productivity. Earlier, businesses were having a skeptical view of the long-range feasibility of VoIP and its aptness in businesses across industries. Although, during the last decade, it has been observed that VoIP is well-acknowledged and appreciated. It has been executed amongst all sizes of businesses and all kinds of industries. VoIP, in its latest upgraded form, renders many benefits such as increased productivity and efficiency, cost- minimization, and better business operations. Apart from its basic features like call forwarding, call waiting, voicemail, etc. , it is now inclusive of many decisive attributes that enfranchise the business. With its additional potential to streamline the unified communications and collaboration, VoIP can facilitate your sales executives with all the resources they require to thump out or beat their competitors. The best VoIP phone service not only helps the business to minimize its cost but also supports increment in sales and growing large quantum of customers. Let's explore the features of the modern Voice... --- ### 3 Amazing Hacks To Bridge The Gap Between Outbound Lead Generation And Sales  > Outbound lead generation helps you grow sales. Here are 3 ways to step up outbound lead generation and bridge the gap between sales and marketing. - Published: 2020-04-04 - Modified: 2024-12-09 - URL: https://callhippo.com/blog/sales/3-amazing-hacks-to-bridge-the-gap-between-outbound-lead-generation-and-sales - Categories: call center, Sales Since you’ve landed on this article, I’m sure you want to generate more sales through outbound lead generation. And you know how painful and stressful the whole process is? Some companies spend their entire cash in generating leads and still are not able to do so. What is outbound lead generation? It is a process of informing your prospects about your products and services through an array of communication channels such as TV, radio, press releases, cold calls, social media, etc. You can also widen your horizons and participate in trade shows and conferences. For outbound lead generation, you need to go where your target audience is. Why should you use outbound strategies for lead generation? Without a sales pipeline, generating leads is a daunting process. Outbound lead generation helps you grow your pipeline faster than inbound marketing strategies. It helps you to explore more markets with greater efficiency, eventually catering to more buyer personas and offering more relevant buyer prepositions. Besides, it helps you gain more information about the market and create robust prospect profiles, making the lead conversion process easy. For creating an optimum lead generation strategy, you need to figure out the following aspects. What do my customers have in common? Are they using the same technology that we’re offering? What is the size of their company? Why would customers buy from us? What would they gain by buying from us? A data-driven lead generation approach Automation and campaign management tools 3 ways to step up outbound... --- ### UIFN [Universal International Freephone Number] vs. ITFS: Which Is Better? > Want an effective UIFN or ITFS number? This blog will provide you with all the relevant information on both for better decision-making. - Published: 2020-03-30 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/virtual-numbers/uifn-vs-itfs-your-go-to-comparison-guide - Categories: Virtual Numbers UIFN stands for Universal International Freephone Number. UIFN allows your customers to contact you via a single number, irrespective of their country. According to research, 79% of customers want human contact when it comes to customer service. So, It is the most viable option for organizations that are looking to elevate their customer satisfaction and experience rate. ITFS is an acronym for International Toll-Free Service. ITFS allows you to have a toll-free number in an overseas country that’ll be answered in your country. ITFS is the best option when companies want to expand their reach or offer their customers support appropriate support in more countries than UIFN. Let’s dig deeper into both types of numbers to better understand which one you should be using. What is UIFN? UIFN is an international toll-free number that allows your customers to reach your business from multiple countries. All the UIFN numbers are international toll-free numbers through which customers can connect to the organizations free of cost (but chargeable to the company). Each UIFN includes 11 digits – a three-digit country code for a global service application, which is 800. Since you only have a single UIFN number, it gets easier to market your phone number and drive sales globally. How Does a UIFN Work? As understood above, UIFN (Universal International Freephone Number) allows businesses to have a single phone number that the callers can dial without incurring any charges. It works through an international call forwarding service. When a UIFN is dialed, that... --- ### Increase Your Business Flexibility Globally > You can achieve business flexibility with VoIP systems. ... that are trying to complete effectively in a global economic environment. ... - Published: 2020-03-28 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/business/increase-your-business-flexibility-globally-with-voip - Categories: business VoIP stands for Voice Over Internet Protocol. A stable internet connection can get phone services delivered through the Internet connection instead of from the local phone company. A medium is required to turn analog phone signals into digital signals that can be sent over the internet. The two main reasons that make your business flexible all around the world with VoIP are its low cost and increased functionality. The VoIP phone number is an emerging new technology that makes it possible to make and receive phone calls over the Internet connection instead of from the local phone company. With this new technology, a business can make phone calls at a fraction of the cost if there is a stabilized internet connection. A virtual phone system is a cloud-based phone system rooted onto the internet. When a caller connects the business number, calls are routed forward to the preset telephone numbers chosen by the caller. A system where employees use multiple telephones in an interconnected network that allows employees to use features like call handling, call transferring, conference calling, call monitoring and accounting, private and shared voice message boxes, etc. , is called a business phone system. A business phone system depends on the size of the business. There can be just a few telephones in a small business up to a complex private branch exchange (PBX) system in large businesses. The main drawback of traditional PBX systems or physical phone line systems is that you are required to make changes... --- ### Calling Customers CAN and SHOULD be an Important Part of Customer Success > Calling your customers is an integral part of the customer success strategy. Business goals can be achievable by calling your customers. - Published: 2020-03-26 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/telephony/calling-customers-can-be-an-important-part-of-customer-success - Categories: telephony Having an amazing product and marketing it effectively can definitely bring customers in. But the key to forming long-term relationships with these customers is ensuring their success with your business. When done right, customer success can help you reduce churn, increase the value of existing customers by upselling and cross-selling, and create brand advocates that contribute to increasing the overall revenue. There are many customer success techniques you can use. But one of the most overlooked ones is calling them. How calling fits in with your Customer Success strategy Calling customers helps you achieve your goals, and therefore it should be an integral part of the customer success strategy. By talking to their customers, organizations can: Identify (new) target personas: having a deep understanding of your buyer persona(s) is critical to driving content creation, digital product development, sales follow up, and really anything that relates to customer acquisition and retention. Map out different customer journeys: a customer journey is very specific to the physical experiences your customers have, so the best way to understand it is by asking your customers directly. Define what success looks like for each persona: each customer is unique, so their motivation or way in which they’re using your product is also different. Optimize their current onboarding journey: if your customer onboarding journey isn’t optimized in a way that helps your users understand how a product will solve their problems, it’s very unlikely that they’ll follow through with all the steps they need to take to... --- ### The difference between Inbound vs Outbound vs Blended Call Center > Learn the differences between inbound, outbound, and blended call centers. Discover how inbound centers boost business growth and enhance customer satisfaction. - Published: 2020-03-21 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/callcenter/inbound-outbound-blended-call-centers - Categories: callcenter Quick Summary: Even with the increasing social media and texting platforms, calling it the most preferred point of contact for the customers. Avoiding application fatigue, getting quick resolution could be a few of the many reasons for it. But do you have suitable systems and people in place to manage the calls? Let’s find out. We have broken down the most common call-center types and their benefits for you. Get Your Call Center Software Now! In a world of chatbots and email, you might guess that shoppers today rarely call businesses. However, the opposite is true; the phone is still the most common tool customers use to resolve issues with the company. 92% of all customer interactions happen over the phone and hence it plays a big role in business. How is the percentage this high? Are the AI chatbots and emails not working? Well, those platforms do their fair share of work, but the app fatigue is for real. So customers often prefer getting in touch quickly via calls. This is what brings us to the company’s take on managing the calls. A dedicated call center department is the most critical communication touchpoint in the virtual world. Are you now considering investing in top call center software? First, let’s learn about the different types of call centers and how you can find the right fit. Types of Call Centers 1. Inbound call center 2. Outbound call center 3. Blended call center An inbound call center, the outbound call center,... --- ### The Ultimate Guide to Internet Phone Systems for Business > Discover how an internet phone system streamlines business communication. Explore benefits, setup tips, and features to transform your VoIP strategy - Published: 2020-03-20 - Modified: 2024-12-09 - URL: https://callhippo.com/blog/telephony/internet-phone-system-and-what-you-need-to-know - Categories: telephony, voip Companies across the world are always looking for ways to expand their business. There are different ways available to them to achieve their goals and increase their client base. One of the sure-shot ways to do that is having a dependable and cost-effective phone system. Enter internet phone systems! How Can Internet Phone Systems Help You Expand Your Business? About Internet Phone Systems The internet number is also called a broadband phone number. As the name suggests, internet phone systems (IPS) are digital communication devices that can be used for making and receiving calls over the internet. This service is generally used for ‘Voice over Internet Protocol’ or VoIP devices. When a call is underway on an internet telephone system, the phone that uses VoIP transforms voice in several digital receptacles. After the conversion from analog to digital, the packet is then processed, and the data is sent over the internet which is then received by the user. Internet telephone systems are a great way to save up on monthly bills. It is comparatively low in cost, has extensive features, and has an extremely clear voice quality that a traditional multi-line phone system cannot beat. This is a service that can be used by a business as well as in homes. It can be easily set up in a few minutes by signing up with CallHippo. A cloud internet phone service is highly flexible as it allows users to make and receive calls from anywhere in the world. Your business... --- ### How Unified Communications Boosts Workplace Productivity > Unified Communication UC is a higher quality communication collaboration which increases great work productivity and boost their efficiency. - Published: 2020-03-14 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/business/how-unified-communications-boosts-workplace-productivity - Categories: business Unified Communication System Many organizations fuss around different apps and techniques in the hope of finding one magic solution that could increase their workplace productivity. But with the advent of time, the different growing business has concluded that the key idea to increase workplace productivity is not any new tool but a new system called the unified communication system. Unified Communications (UC) is a type of enterprise platform that integrates all the latest digital communication and collaboration tools into a single unified offering. It uses hardware and software that is either on-premise or in the cloud. A typical Unified Communication System includes voice communication, advanced call control, emails, instant messaging/chat, voicemail, automated attendants, smart directories, fax, etc. Other advanced features available on the system include Virtual Personal Assistants, Call Center Functionality, Automated Notifications, Interactive Voice Response (IVR) interfaces, and more. Businesses use the Unified Communications (UC) system for various reasons. However, their main aim is to look for a system that can boost their efficiency and streamline their communications. It provides a single fully-integrated platform that gives all the management and employees the ability to connect among themselves. It is highly flexible and helps small-to-medium-sized businesses to find a solution that works aptly for their unique needs with the option to scale up in the future. The UC system provides plenty of benefits to companies, which can drastically improve communications between a business and its clients, as well as greatly simplify collaboration and organization within project teams. The UC system... --- ### What Is CCaaS? Benefits, Features and Providers > CCaaS is Contact Centre as a Service for a business solution that allows cloud-based customer support. Their are lots of features and benefit to use it. - Published: 2020-03-05 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/telephony/what-is-ccaas-its-features-and-benefits - Categories: telephony ? The contact centers known for ages are changing, along with the increased demands of the customers. Customers nowadays expect a personalized conversation with the company. This could be through SMS, Video, social media, and many more. But now, to keep pace with the changing demands of the people, there is a solution, "CCaaS" CCaaS is a cloud-based computer communication solution that can help a business to sort their customer care problem. It is the latest technology delivering the next level customer features over the cloud. It helps businesses save time and money while managing their software needs internally. Also, by 2025, the global market for contact center software is expected to rise by $50 billion. What is CCaaS? Contact Centre as a Service is a business solution that allows cloud-based customer support. This is very scalable as it changes with the new evolutions in the organization. Also, it gives the flexibility to purchase and pay only for the tools that are needed. It offers a "pay as you go" model. Compared to the traditional contact center, the initial investment here is very low and is not considered as an operational cost to the company. Features of CCaaS includes Call routing services Integration of existing tools Call recording and management Software analytics tracking Customer experience tracking CCaaS helps to avail of all the benefits of the latest technology releases without worrying about managing on-premise assets. CCaaS offers faster and easier implementation, flexible scaling, and a low admin expense. UCaaS Vs... --- ### 5 Ways Getting Dialer Software Can Transform Call Center Productivity > Want to learn about the Dialer Software Can Transform Call Center Productivity? This article has important all call center business. - Published: 2020-03-04 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/callcenter/5-ways-getting-dialer-software-can-transform-call-center-productivity - Categories: callcenter If you are working at a call center, you probably know that the number one priority is given to productivity. Agents need to complete more calls, clients need to remain satisfied, and the average wait time has to be reduced! This is the prime reason most call centers have made a transition from manual dialing processes and moved to call center dialer software which have helped transforming call center productivity. Businesses all over the world are leveraging technology to enhance efficiency. The same is with the call center industry. In fact, the cloud-based contact center software is experiencing a massive growth explosion and is projected to touch a value of $24. 11 billion by the year 2023 at a CAGR of 25% What’s The Need To Adopt Call Center Dialer Technology? Call center outsourcing has driven the need for speed, productivity and agent performance. As call centers need to perform multiple tasks such as cold calling, lead generation, and customer problem resolution, there is increased pressure on agents. This is a big challenge for call centers – they do not want to deal with demotivated staff members, as it will lead to a massive dip in engagement and overall efficiency. Getting contact center software helps agents deal with repetitive queries, and reduces idle time to a large extent. Here are the reason why you need to use call center software, and move towards automated call center dialers at the earliest: Automates Calling Processes The main function of a call center... --- ### CPaaS vs. UCaaS: What’s the Difference? > Discover the contrasts between CPaaS vs. UCaaS – two key communication solutions. Uncover the differences in functionality, and use cases,. - Published: 2020-02-19 - Modified: 2024-02-09 - URL: https://callhippo.com/blog/telephony/cpaas-vs-ucaas-whats-the-difference - Categories: telephony The right communication solution can help a business organization transform the customer journey and achieve instant commercial success. However, as the unified communications industry is growing in size and complexity, it’s often difficult for business leaders to decide what they are actually looking for in the market. There are plenty of acronyms being commonly used in the corporate ecosystem, and it’s difficult to make sense of them at times. Chances are that if you add ‘aaS’ after any letter, you have got a new cloud-based communication technology. Well, it’s definitely time to crack the code. While UCaaS (Unified Communications as a Service) is most commonly used in the VoIP domain, there’s a new buzzword in town that is CPaaS. It stands for Communications Platform as a Service and is adding to the confusion with respect to VoIP jargon. So, let’s delve deep down and understand these two varied terms UCaaS Vs CPaaS. Let’s talk about the technology that drives these services and which would be a better long-term investment for your business organization. UCaaS: What’s It All About? The concept of unified communications is something that we have all been hearing about. UCaaS fits under the umbrella of SaaS (Service as a Software) which is a method of platform delivery that lets the business owner choose what tools and features they need such as instant messaging or calling. Based on a similar vein to SaaS, Unified Communications as a Service allows companies to bundle various tools and products across a... --- ### Top 10 Highest Paid CFO In The World (Chief Financial Officers) > Explore the elite league of the highest paid CFOs in the world and learn about their impressive salaries. Uncover the best CFOs globally, including the richest CFOs, and delve into the remarkable career of Ruth Porat. Stay informed about top CFO rankings and find out what it takes to be considered the best in the industry. - Published: 2020-02-14 - Modified: 2025-01-20 - URL: https://callhippo.com/blog/general/highest-paid-cfo-in-the-world - Categories: General Chief Financial Officers (CFOs) play a critical role in a company's financial success. They oversee the company's strategic and financial operations and accordingly devise strategies to ensure its long-term growth and stability. At the same time, given their importance, CFOs are also some of the highest-paid executives in the business world. In this blog post, we will discuss the top 10 highest-paid CFOs in the world in 2023– highlighting their responsibilities and contributions. Also, to satisfy your curiosity about how much a CFO makes, we will discuss their pay and other compensation benefits. But first, let’s take a brief look at a CFO definition. What is CFO? The Chief Financial Officer (CFO) is one of the most important roles in any organization. They are responsible for managing a company's financial and business operations, entailing financial planning and analysis, accounting, tax, risk management, etc. Below listed are 5 major responsibilities of a Chief Financial Officer (CFO): Developing and implementing financial strategies. Overseeing budgeting, forecasting, and financial reporting. Managing financial risks and ensuring compliance with regulations. Building and maintaining relationships with investors & stakeholders. Providing financial guidance to the company’s senior management. In other words, the CFO is one of the key members of the executive team, offering critical financial insight and guidance to the managing director, senior executive, and vice president to support the organization's success. Now, let's move to the next section to learn about the top 10 highest paid CFOs in the world in 2023, along with their responsibilities,... --- ### What’s the Difference Between VoIP and VoLTE? > VoIP vs. VoLTE: Which suits your needs better? Discover their differences, similarities, and how they can transform your business communication. - Published: 2020-01-27 - Modified: 2025-02-24 - URL: https://callhippo.com/blog/business/what-is-the-difference-between-voip-and-volte - Categories: business With more mobile subscriptions than people on the planet, staying connected has never been more important! Whether you're managing global teams or staying in touch with loved ones, the quality of your calls matters. VoIP (Voice over Internet Protocol) and VoLTE (Voice over Long-Term Evolution) are two major developments in the telecommunications industry. While both offer excellent call quality, faster connections, and cost savings, many are still unsure about their key differences in your communication needs, which one should you pick? In this blog, we’ll break down the difference between VoIP and VoLTE, explain how each works, and help you decide which is the best fit for your calls. Let’s dive in! VoIP Vs. VoLTE: The Key Differences The main objective of VoIP and VoLTE is to help with voice communication. Their performance, functionality, and underlying technology, however, are very different. Here is a thorough comparison to help you understand these differences: Detailed Breakdown of Key Differences VoIP uses the internet for voice calls, while VoLTE prioritizes voice packets over 4G LTE networks, providing better call quality and reduced latency. Let’s take a closer look at their differences: Network Type VoIP is flexible yet dependent on internet quality as it uses Wi-Fi, 3G, 4G, or 5G internet connections. However, VoLTE only makes use of 4G LTE and 5G networks, providing reliable connectivity with capacity specifically allocated for voice conversations. Call Quality VoLTE prioritizes voice packets, guaranteeing high-definition call quality with few disruptions. By allocating resources to voice traffic, VoLTE maintains... --- ### Will we see the end of PSTN and desktop phones in 2025? > PSTN is no longer a significant mode of communication as it used to be. according to a research about 17% of organizations are still using old phone systems - Published: 2020-01-20 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/will-we-see-the-end-of-pstn-and-desktop-phones - Categories: General American author and advertising executive Bruce Barton once said "Talkers have always ruled. They will continue to rule. The smart thing is to join them. " His saying still holds true and will continue to do so. There is no doubt that communication is one of the most crucial facets of the success of any organization. But the way people communicate has changed constantly, especially if you consider the last few decades. Moving into the 2020s, the burning question would certainly be ‘will video calling become the prominent mode of communication? ’ With camera-centric smartphones and other gadgets, and access to high-speed internet we can put that question to bed. But does that mean the traditional telephony will become completely obsolete? Before thinking and arriving at a conclusion, hold on for a bit. In a general sense, PSTN is no longer a significant mode of communication as it used to be. But still, it’s not completely out of fashion. In fact, according to a research report by Nemertes, about 17% of organizations are still installing desktop phone systems. However, on the flip side, about 19% of institutions are limiting their desktop phone deployment. Another worldwide survey by Forrester reveals that 7/10 workers are still assigned to their jobs from a desk. Approximately 88% of phone calls are made from a landline phone and more than 50% of work or business-related calls are made through desk phones. A little bit of ground digging and the picture becomes clearer. And of course,... --- ### Smart Tips That Will Reduce Your Average Wait Time In Call Centers Instantly > Find out the various ways that companies can reduce their average wait time in call centers and increase customer satisfaction. - Published: 2020-01-08 - Modified: 2024-12-09 - URL: https://callhippo.com/blog/callcenter/smart-tips-that-will-reduce-your-average-wait-time-in-call-centers-instantly - Categories: callcenter Retaining your valued customers is not easy in the current competitive business arena. If you are not at the top of your game, they will immediately move towards rival organizations. This makes it super important to be extremely responsive and facilitate two-way communication with clients for deeper engagement levels. Keeping customers satisfied is the prime reason that organizations all over the globe are investing in sophisticated tools to set up their call centers. Automating all processes through solutions such as call center software can go a long way in increasing productivity and making sure that your customers remain delighted with your superior service levels. If there is one thing that irritates customers, it is waiting for long periods of time to be attended by a service agent. After all, who wants to be put on hold, hear music or messages, and waste their precious time. In such cases, most customers drop the call and do not bother to communicate with the particular organization again. They also develop a negative perception of the company based on the way they treat their customers. It is important to send across a strong message to your customers that says – “Your call is important to us and we will do everything in our power to serve you fast! ’. While the wait time differs according to the organization, industry vertical, time of day, and staff availability, there are many hacks that you can implement to reduce it dramatically. Let’s have a closer look at... --- ### Textfree App - All about the original Texting App > Discover everything you need to know about Textfree App - from its definition and features to customer reviews and how to use it. - Published: 2020-01-03 - Modified: 2025-01-14 - URL: https://callhippo.com/blog/business/textfree-all-about-the-original-texting-app - Categories: business There's no denying the fact that we're more than willing to explore applications that are light on our pockets, especially when it comes to telecommunication apps. So, today, I am here to introduce you to something similar – an app that not only fulfills your needs but is also *free*. It is one of the best in the market of free messaging app. This refreshing change is Textfree- A cellular phone service app. Let's explore Text free from scratch. What is Textfree? Textfree (formerly Pinger) is a original free texting app and wifi calling app that allows you to text/call over the internet. Textfree has it's own telephone app It runs on Android, iOS, Microsoft Windows, and Mac devices. The app gives you a real US phone number, and the best part is that you can text anyone (through Textfree) even if the other person doesn't have the app. Why Textfree? As per research, people who ditch their expensive communication services save about $1,400 annually. And, that is a strong reason to leverage Textfree. With Textfree, you can send free SMS messaging, group messages, MMS picture messages , international texts (and calls), voicemails, and more – all free of cost. Recommended Read : Text Messages are the best way of serving customers Usage of Textfree App - Apart from free texting and calling, Textfree gives you a real US free phone number using which you can communicate with anyone even if they do not have the application. The phone number... --- ### Internet Communication: What It Is and 4 Ways to Communicate Over the Internet > Internet communication is one of the most seamless ways to connect with anybody worldwide. Learn about communication through the internet! - Published: 2019-12-20 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/telephony/internet-communications-what-is-it-ways-to-communicate-over-the-internet - Categories: telephony “We are all now connected by the internet, like neurons in a giant brain. ” – said, Stephen Hawking. And this is truer than ever. With more than 4. 95 billion users, the internet has bought the world together. Internet communication is a way of talking to people using the internet instead of telecommunications (like phone calls and text messaging). From WhatsApp and Telegram to email and virtual telephony, people can connect within minutes (if not seconds), irrespective of how far they're located. That said, let's dig deeper into internet communications. What Is Internet Communication? Internet communication refers to communicating with people over the internet. It could be in any form: messages, voice, or video calls. One of the major advantages of internet communication tools over traditional communication is cost savings. In addition, many free tools make internet communication easier, such as WhatsApp, Skype, Google Meet, and Messenger. Even businesses can communicate with overseas customers at pocket-friendly prices using the internet. What is Web Based Communication? Web based communication refers to exchanging information, i. e. , sending and receiving information via the internet. It can be done through various means, including email, instant messaging, social networking, and video conferencing. It has become an increasingly popular communication method, as it is often quicker and easier than traditional methods such as face-to-face conversation or telephone calls. What Are The Different Types Of Internet Communication? The Internet has a vast number of options for seamless two-way communication. Let's check out some prominent worldwide... --- ### How To Sell Annual Contracts: A SaaS Sales Know-How > If one is to rate customer satisfaction, SaaS would surely be a 10. SaaS customers, owing to easy monthly subscriptions enjoy the freedom and flexibility - Published: 2019-12-16 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/business/how-to-sell-annual-contracts-a-saas-sales-know-how - Categories: business, Customer service SaaS products deliver a high level of customer satisfaction. Easy monthly subscriptions allow SaaS customers a great deal of freedom, affordability, and flexibility. Most customers seem happy with it. However, as a SaaS provider, you naturally want your customers to sign up for annual deals whenever possible. Annual contracts increase the cash flow, create some level of predictability, and decrease your churn. But, how do you get your customers to commit to your product or service for a whole year? It’s a step-by-step process. One shouldn’t be too aggressive in pushing prepaid deals and annual contracts. The key is to strike at the right time. You must know when to sell annual subscriptions. When Should You Start Selling Annual Subscriptions? Suppose your SaaS startup registers below $1 million in Annual Recurring Revenue or ARR. In this case, it is advisable to not focus on selling annual deals. Instead, try keeping the customers on monthly plans. You may wonder why. Well, to understand this you must understand churn. You need to figure out how long people choose to stick around. On the other hand, if your business brings in more than $1 million in ARR, it could be a good time for you to begin offering annual plans. These plans can be either billed Annually, paid upfront (pre-paid), or Billed in monthly installments. It doesn’t have to be a choice between monthly or annual plans. Even though most of the SaaS companies offer one or the other, you can freely offer... --- ### Local Phone Numbers And Its Benefits For Businesses > Get a local virtual phone number and call in more than 190 countries for your personal and business use with additional calling features at affordable Price - Published: 2019-12-15 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/country/get-local-number-call-190-countries - Categories: country Conducting business operations in a foreign land is always a huge challenge – it is difficult to create a positive brand image and connect with local customers in a new place! It is always tough to compete at a global level, and making a mark in an unknown economic landscape is a difficult task for any company. Research has shown that 8 out of 10 entrepreneurs who start business models fail in the first 18 months. Failure to communicate deeply with customers and marketing one’s value proposition is a major reason that business organizations fail in today’s fast-paced business scenario. One amazing way to create a strong and impressive local presence is to invest in a local virtual phone system from a specialist service provider such as CallHippo. It serves as a holistic solution to enhance customer satisfaction, kicks up effective business communication, and brings about a wave of efficiency! The Power of a Local Virtual Phone Number: Many new businesses in the United States have also benefitted from US virtual phone numbers – they have been able to form a strong bond with customers by increasing accessibility and successfully competed with local businesses in the market. Similarly, England and Great Britain are also a booming and growing economic base, and small businesses across the globe have utilized the power of the local phone number to gain a competitive advantage in the British corporate field. It is time to get a local number for your business wherever you are operating... --- ### What Is TextNow? Features, Pricing, And Textnow Reviews > Are you finding the detailed guide on What Is TextNow? then here we have mentioned its definition, Features, pricing, and customer reviews. - Published: 2019-12-13 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/business/textnow-all-about-the-app - Categories: business Being a social animal, humans enjoy staying in touch with their loved ones, friends, and family. To stay connected to the outside world they use various communication technologies and techniques. And to meet this need, thousands of companies are out there with innovative communication products and services. One such prominent name on this list is TextNow. To help readers better understand TextNow, we have tried to address all of the important topics surrounding this technology, including its working, benefits, TextNow reviews, and pricing plans. What Is TextNow? TextNow is a free phone service and mobile data provider that offers free calling and texting services to customers with eligible devices. TextNow is especially useful for mobile app development services companies because TextNow is a mobile data provider that can help understand your audience. To access TextNow services, users have to simply download the TextNow app and order a TextNow SIM card for their devices. In addition, by adding a TextNow SIM card to your unlocked phone, users can also connect to the United States' largest 5G/4G network. Although these services may appear similar to other apps such as WhatsApp, Telegram, and other messaging apps, this is not the case. The main difference between TextNow and other messaging apps is that users can use TextNow both with and without Wifi. This is not possible with most other messaging apps. If you don't have adequate WiFi coverage or are on the move, you can simply switch to a TextNow SIM card, which provides... --- ### Can Businesses Use VoIP in India? > Discover how businesses can use VoIP in India. Learn about regulations and best practices for seamless communication and collaboration. - Published: 2019-12-11 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/general/can-businesses-use-voip-in-india - Categories: General Voice over IP is disrupting the communication dynamics of the world. But at the same time, there’s also a lot of confusion going around it, especially in India. Most businesses are of the perception that they cannot use VoIP in India, while others are simply curious about whether or not they can incorporate cloud based telecom services and Over-the-top services in their businesses. However, today, we’ll address all of it. Read along! Why VoIP? The main advantage of VoIP is that using this technology, different computer users, along with business owners, can make official business-related phone calls through their desktop computers. Enabling integration between communication and commerce, internet telephony, or sometimes called cloud telephony has paved the way for a more flexible mode of operations in all cases when it comes to business. Software programs are in close integration with telephones. Traveling regularly is the natural lifestyle of corporate employees. With an increase in mobility, business should also be mobile. Otherwise, things have a chance to get doomed due to a lack of synchronization. Moreover, this entire setup is much cheaper than bulky systems where voice calls come into play over a long distance. Ease in operation is of great demand when it comes to business. The more a system is easy to use, the more popularity it gains. The evolution of voice communication in India To get into the core of VoIP, it is important to know what existed before it came. Public Switched Telephone Network (PSTN) has been... --- ### Top 8 Effective Sales Techniques that will Surely Help you Blow Up your Sales > Want to know how to improve your sales? Here are the top 8 inside sales techniques that will help you rack up insane sale numbers for your business! - Published: 2019-12-06 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/sales/effective-sales-techniques - Categories: Sales It often happens that you look at another company, bursting with sales, and think to yourself, “You know what, their product isn’t as efficient and good as mine! Then why is it that they are getting all the sales while we are struggling? ” I am sure that each and every one of you have felt this way, sooner or later. So what exactly is the reason behind the success of these companies? It is nothing but better and more efficient sales techniques. It is not falsely said that businesses may prosper or die, rise or sink on the basis of their entire sales team. Your business is dependant on your sales team. Your sales team, on the other hand, is barely being able to shoulder this enormous responsibility and hit all their targets. They want to make good sales, they want to rack up insane numbers, they want to get on the leaderboard and get extra commission - they just don’t know how. Fortunately for them, there are various sales techniques that can help these salesmen reach out to a larger mass of people and generate a higher conversion rate. What is meant by inside sales? Inside sales techniques are the rising trend in the sales sector. Inside sales proceeds to promote and sell products through the internet or remotely from one place instead of going out and physically meeting prospective customers. As technology advances, we continue to become more and more invested in it. Today, most people spend... --- ### How To Get The Best VoIP Call Quality? > Addressing jitter, latency, packet loss and network congestion can help you get the best VoIP call quality and help you expand customer base - Published: 2019-11-22 - Modified: 2025-02-20 - URL: https://callhippo.com/blog/country/best-voip-call-quality - Categories: country The United States is going through a huge economic revolution! It is a lucrative market with tons of opportunities for businesses from all industrial sectors. This is the reason that many companies based in various parts of the world are enhancing business profits with US phone numbers. While there is no doubt that the US market is ripe and the ideal place for businesses to diversify operations, it is also highly competitive. Your organization will need to be on the top of its game to rise above the sea of competition and make its mark amongst local US customers. Sorting out your communication strategy is one aspect that you will really need to look into if you wish to capture the attention of local clients. Your organization will need to establish seamless transparent two-way communication channels to enhance collaboration between team members, customers, suppliers, and external business partners. Most organizations that enter the US market generally struggle with setting up a robust communication system, and this often leads to their downfall. So, is there any holistic solution? US virtual phone numbers are the perfect answer to this question – this potent marketing tool builds up sales, increases customer service levels, and reduces all expenses related to communication. How Will Your US Virtual Phone Number Work? The United States of America is a booming market that is buzzing with lots of job opportunities. Cites such as Alaska, San Francisco, Columbia, Boston, and Chicago are some prime business areas that have a... --- ### How Is Technology Shaping Every Telecom Business? > Telecom industry has gone through multiple newer software implementations to upgrade their systems for optimum services.. - Published: 2019-11-14 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/telephony/how-is-technology-shaping-the-telecom-business - Categories: telephony Whether it’s your home or your workplace, telecom plays an essential role in drafting how you go on about your everyday tasks. There are new advancements and innovations at every step of the way, and the telecommunication industry is evolving every day, giving birth to new trends. Digital is the name of a big game, and the telecom industry has gone through multiple newer software implementations to upgrade their systems for optimum services. After all, we, as end-users want to experience hitch-free services with little to no downtime. Telecoms have little choice, but they can only transform by adopting flexible new trends. Moreover, it is highly significant that system analytics is improved upon in order to deliver high-end services with shorter response time to queries and issues. From transforming their business paradigms to introducing new reforms in HR and operations, the telecom industry is facing mighty challenges. Here are a few expected trends that are going to influence telecommunication in a major way: Harnessing the power of 5G From your landlines to VOIPs, the telecom service providers, like Spectrum internet, etc. , ensures that you remain connected to people, family, and/or businesses throughout the world. Connectivity is all about agility and super speeds. If your internet connection doesn’t fulfill the necessary requirements, any amount you pay for having that facility feels unjustified. Telecom businesses will only flourish if wired, and wireless connections remain in accordance with all the new and updated standards. 5G is all about high speeds, which are... --- ### How To Call Philippines Mobile Numbers? +63 code > Learn how to call Philippines mobile numbers with ease. Our step-by-step guide will show you everything you need to know. - Published: 2019-11-12 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/country/a-guide-to-call-philippines-from-other-countries-of-the-world - Categories: country - Tags: country code philippines, how to call philippines mobile number, philippines country code, philippines mobile code To make an international call to the Philippines from another country, you need to remember the international calling format, the Philippines country code, the Philippines area codes, and the recipient's number. Then, dial each of these numbers in the correct format and make the call. Let's take a closer look at the process of calling the Philippines from other countries. How To Call Philippines From Other Countries? Step 1: Dial the exit code for the country from which you are dialing. For example, Dial 11 for the United States. Step 2: Dial the Philippines' ISD or country code – 63. Step 3: Enter the area code. (2 for Manila, 32 for Cebu, 34 for Bacolod, etc. ) Step 4: Dial the local number. As we can see, calling the Philippines phone number from other countries is a simple process consisting of the 4 steps outlined above. Let's take a closer look at each of these steps to understand them better. Let's start with a landline call. How To Make A Landline Call To Philippines? To call Philippines from US, Canada or other countries, follow the method below- 1. Dial 011 Get your telephone receiver and check in for the dial tone before you dial, or turn on your cell phone and launch the telephone application. You first dial 011 since this is the universal call prefix or access code internationally for the United States. Whenever you need to call philippines or abroad, you dial this number first to demonstrate that... --- ### Why Getting Toll-Free Numbers Is the Best Thing For Your Brand > Toll free phone numbers are the most frequently used method to provide support to customers. It can provide clients with an excellent service experience. - Published: 2019-11-11 - Modified: 2025-02-12 - URL: https://callhippo.com/blog/telephony/toll-free-number-benefits-for-brands - Categories: Customer service, telephony Your customers are constantly looking out for new ways to get in touch with your organization. In the current hyper-digital world, there are multiple channels through which you can communicate with your customers – social media, instant messages, chatbots, or service centers. However, phone conversations are the most popular as 54% of customers prefer phone conversations for service rather than any other medium. Toll-free phone numbers are the most frequently used method to provide support to customers. You may ponder whether they are still effective, or if customers even need them in the present scenario? Well, the truth is that toll-free numbers will always attract your customers as they get a chance to interact with live chat agents, and not even a single penny will be charged by them. What Are Toll-Free Numbers? Toll-free numbers are a powerful business asset and can provide clients with an exceptional service experience. They are business phone numbers that do not require the customer to incur any cost burden. In simple words, calling on these phone numbers is absolutely free for customers. They can stay on the phone line for hours, discuss their complaints and problems in detail with support representatives, without the need to pay any money. This enables businesses to gain a competitive edge with the help of virtual phone system over rivals as they provide top-of-the-line customer support and develop a professional image. When we talk about toll-free numbers, the 800 prefix is most widely known. Though you can choose a... --- ### Why Totalitarian Regimes Fear VOIP > Omani telecom companies are state-owned, would mean a huge loss of profit to them because international calls are very popular in Oman. - Published: 2019-11-04 - Modified: 2024-10-25 - URL: https://callhippo.com/blog/general/why-totalitarian-regimes-fear-voip - Categories: General The importance of VoIP phone systems or cloud telephony in everyday life and business cannot be overlooked. Whether one wants to communicate with their coworkers who are located all around the world due to the multinational nature of their company or simply to chat with their friends living abroad without having to pay enormous bills, voice over IP is there to help. However, every technology requires some level of regulation to prevent it from being misused. The same can be said for VoIP phone system too. For instance, in the United States, cloud telephony services must comply with the Enhanced 911 system. This means that if a subscriber's physical location changes, they must notify their service provider. It's done this way so that a service provider can automatically notify 911 of the caller's location if there's an emergency. Unfortunately, not all countries adhere to the same general principle. With a market as large as VoIP, some regimes believe it is time to start doing what they do best: banning and blocking left and right. Let's take a look at one of these totalitarian regimes–Oman, and figure out what they think about VoIP and why they chose to ban it. The State Of VoIP Phone System In Oman This Middle Eastern country has gone quite far in its opposition to voice over Internet protocol, among other things. According to the Freedom House report, Oman is one of the least free countries in the world, with all three branches of power firmly... --- ### Fixed and Non Fixed VoIP Phone System: Which is Right for You? > Get seamless communication with Fixed VoIP. For unmatched flexibility, explore Non Fixed VoIP services. Choose your ideal VoIP solution today - Published: 2019-10-31 - Modified: 2024-10-03 - URL: https://callhippo.com/blog/telephony/fixed-and-non-fixed-voip-phone-system - Categories: telephony Voice over Internet Protocol (VoIP) technology is growing exponentially, ever more than before! The market for VoIP services is expected to increase at a CAGR of 10. 2% from 2022 to 2032, reaching US$ 354. 7 billion. But did you know that there are two kinds of VoIP? We’ll now discuss both fixed and non fixed VoIP systems. You can then choose what suits your organization best! What is a Fixed VoIP Phone Number? A fixed VoIP phone number is a modern telecommunications solution that combines the convenience of traditional landline services with internet-based communication. Unlike traditional landlines, fixed VoIP phone numbers use an internet connection to transmit voice signals, allowing for cost-effective and efficient communication. Fixed VoIP numbers are associated with a specific address or physical location, as opposed to mobile numbers, which may change based on SIM card swaps or changes in location. As they offer a reliable point of contact for clients and customers, it makes them ideal for companies. Porting is a seamless process that allows for the effortless transfer of VoIP numbers. It enhances the credibility and acceptance of the fixed VoIP service, reducing the likelihood of their misuse by fraudsters and scammers. The increased difficulty in concealing their identity adds an extra layer of security, making fixed VoIP numbers a reliable option. Pros And Cons Of Fixed VoIP Fixed VoIP comes with a set of distinct advantages and considerations. Let's take a look. Pros of Fixed VoIP There are quite a few pros of... --- ### Top 10 Call Center Challenges in 2025: Solved & Explained > Learn about 10 major call center challenges and solutions to boost agent performance, streamline operations, and improve customer satisfaction. - Published: 2019-10-30 - Modified: 2025-03-25 - URL: https://callhippo.com/blog/callcenter/call-center-challenges-and-solutions - Categories: callcenter As customers, we constantly want to get in touch with organizations to receive quick support. So, what measures exactly do companies take to ensure that their clients can contact them any time they wish? Well, call centers are the best solution – they are the front line of customer service! Call centers help you to keep your end customers happy. In fact, a whopping 97. 5 contact center call agents view customer satisfaction as the most important metric. Most organizations invest in hosted phone systems supported by VoIP technology and set up sophisticated call centers that increase responsive levels. New technological advances such as call center software help in automating routine communication tasks, and boosting team productivity. Many companies also invest in local phone numbers for their call center representatives. This helps them compete in foreign markets, and establishes a credible brand reputation. Since customers always gravitate towards local businesses, having a phone number with a local area code will definitely provide a strong competitive advantage. While organizations across the globe have realized the numerous benefits of setting up call centers, the overall picture is not always rosy. It is an extremely tough work environment characterized by absenteeism, turnover, long working hours and ineffective training procedures. Organizations need to strive towards improving optimization and driving efficiency in their call centers. Being aware of these 10 major problems faced by call centers can help managers streamline procedures and enhance task flow management. 10 Major Challenges Faced By Call Centers Worldwide Call... --- ### Top 10 Free International Calling Apps in 2025 > Are you looking for the best app for international calls? Here We have listed the best free international calling app to help your business. - Published: 2019-10-29 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/telephony/international-calling-apps - Categories: telephony As businesses expand across borders and remote work becomes more common, it is crucial to get affordable international calling options. And it is evident based on the significant growth of the International Calling Apps Market. Valued at $1. 29 Billion in 2024, the market is expected to surpass $2. 06 Billion by 2031, growing at a CAGR of 6%. For those wondering how to call internationally for free, we will discuss the top ten free international calling apps. International calling apps use VoIP (Voice over Internet Protocol) to enable affordable international phone calls. Let’s get started. What Is An International Calling App? An international calling app is a tool or software platform that allows you to make voice or video calls over the Internet using mobile devices or computers. These apps transmit audio and video signals over the Internet instead of traditional phone lines. As a result, users can make free or cheap international calls for free to other users in different countries. For frequent travelers, free international calling apps can significantly reduce or even eliminate communication costs (depending on the features they want). How Does the International Calling App Work? Understanding how to make international calls for free is easy. An international phone call app uses Voice over Internet Protocol (VoIP) technology to facilitate communication. Here's a simplified breakdown of the process: Internet connection: The app uses your device's internet connection, either Wi-Fi or mobile data, instead of regular phone lines. Voice conversion: When you talk, the app changes... --- ### 8 Advantages of Online Communication for Businesses and Individuals > Discover the benefits of online communication for businesses and personal use, from cost-effectiveness to better connectivity. Stay connected effortlessly. - Published: 2019-10-29 - Modified: 2024-12-05 - URL: https://callhippo.com/blog/telephony/five-benefits-of-online-communication - Categories: telephony Online communication has become a popular instant way for companies, students, and people in general. The advantages of web based communication for commercial and personal purposes are numerous, and statistics are proof! The global web real time communication market size is expected to grow at a CAGR of 43. 4% from 2020 to 2027. Online communication systems use a seamless fusion of audio-video conferencing tools and computer technology to connect people in real time, regardless of location, time zone variations, and other factors. Online communications have quickly become a part of our lives. All you need is a seamless internet connection. Digital conferencing is one of the best online technologies to connect with anyone sitting at home. From WhatsApp and Telegram to emails and other business communication tools, we use numerous apps to communicate with friends and colleagues. Internet communication has several advantages over a traditional phone conferencing system. For this reason, online conferencing services are becoming increasingly popular everywhere. 8 Advantages Of Online Communication ? If you want to know why is online communication important, let me tell you, it is one of the most cost-effective options available. Irrespective of where your friend or colleague is, you can connect with them within seconds at a low cost (or even for free). That said, let's dive deeper into the most crucial benefits of online communication. 1. Cost-Effectiveness One of the biggest benefits of digital communication is that it is cost-effective and has a wider reach than physical communication. You cannot... --- ### How Cloud Phone System And CRM Integration Will Improve Your Business Communication > CRM and phone integration enhance your business performance in all parameter and also allow to manage all the data on a single platform. - Published: 2019-10-26 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/integration/phone-integration-crm-can-turn-success - Categories: integration Cloud-based business communications solutions have come a long way. From being considered as a cheap alternative to on-premise phone systems, it is now considered as the primary choice for business communications for companies of all sizes. And like all great products and services, it continues to evolve and add different functionalities to better meet the needs of its customers. One of those innovations is its ability to play nice with other business productivity apps, specifically customer relationship management systems or CRM. That is right, most cloud-hosted business communications solutions available in the market today can be integrated with the top CRMs. This may seem like a trivial thing, but having your phone solution integrated into your CRM like pipedrive can lead to a number of advantages. In fact, here are some ways how integrating your phone into your CRM can help your business be more successful: Improves efficiency The main purpose of integrating your phone solution into your CRM is to improve efficiency. By adding your communications component into your CRM, employees would no longer have to shift from the CRM app to the phone app to make or receive calls. In addition, you can also set it up where customer information automatically pops up whenever they call. This saves the employee the time and effort to look for the customer’s profile and pull it from the system. And let us not forget outgoing calls. Instead of having employees dial the numbers into your phone app, you can also set... --- ### Integrating VoIP with CRM | A Must-Have for All Businesses > Integrating VoIP with CRM can take your business to new heights! Learn more about its features and real-time benefits in the office. - Published: 2019-10-23 - Modified: 2025-05-14 - URL: https://callhippo.com/blog/telephony/integrating-voip-with-crm-a-must-have-for-any-business - Categories: telephony As technology further advances, old traditional phones are being replaced by the new VoIP phone system. More and more businesses around the globe are switching over to the advanced VoIP business phone system. Being a cloud based phone system, VoIP can easily be integrated with other computer systems on the cloud. To further experiment and expand its usage, the VoIP system is being integrated with various business systems like CRM (Customer Relationship Management). Integrating VoIP with CRM has proved to be extremely beneficial for businesses. It has completely swept the communication industry in the business world. Before we go further into the benefits and usage of integrating VoIP with CRM, let us get a better idea of the CRM software. What is meant by CRM software? The CRM software is all about putting you in charge of your business. It helps you keep an eye on sales, leads, customer relations and so much more. Being cloud based, it does not require any expensive hardware or complex software upgrades. It is an easy to manage cloud based software that offers a wide array of features on a pay-and-use basis. Integrating VoIP with CRM To take technology another step ahead in terms of efficiency and productivity, developers are now integrating VoIP with CRM. The CRM software is probably the most widely used software in the business world. The software is mainly used by salesmen and marketers to make sales, follow up on leads and maintain customer relations. But how does one make... --- ### How Can A Ticketing System Help You Grow Your Business? > Using suitable helpdesk software can be useful in enhancing customer service quality- beyond doubt and benefit the organization in multiple ways. - Published: 2019-10-23 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/general/how-can-a-ticketing-system-help-you-grow-your-business - Categories: General Businesses have become more focused on enhancing the quality of customer support worldwide, and this trend is perceptible in all sectors, including the likes of the automobile, hospitality, transport, healthcare, finance, and telecommunication, etc. In fact, businesses cannot risk losing out customers to numerous rivals. Besides, the rise of well aware, choosy customers has intensified the pressure on them. Using suitable helpdesk software can be useful in enhancing customer service quality- beyond doubt. However, you should choose a helpdesk solution with an integrated, robust ticket management system. Deployment of suitable helpdesk ticketing software can benefit the organization in multiple ways. Significant functions of helpdesk ticketing solutions are listed below, the primary features of a helpdesk ticketing system are: These software solutions are used to automate a large part of ticket handling procedures. By using these software applications, potential problems in the workflow can be found out early. The advanced ticketing software can leverage all support channels to simplify ticket generation and to assign. Let’s make your choice easier Reduced complications in ticket handling- Possibly the most significant advantage of using a ticketing software solution is reduced hassle and complications in ticket management. The software performs basic and repetitive tasks like ticket creation, conversion from various channels, and assigning to agents. The truth is unlike humans; the software does not fall prey to errors in general. When such software is in place, the company does not have to face hassles like agents becoming ill, staying absent or simply forgetting to do... --- ### The Importance Of Managing Your SSL Certificate > It is important to get a handle on management of your SSL certificates to gain more visibility in your installed certificates. - Published: 2019-10-18 - Modified: 2024-09-18 - URL: https://callhippo.com/blog/general/the-importance-of-managing-your-ssl-certificate - Categories: General Once issued, all kinds of SSL certificates (whether they are cheap SSL or costly SSL) have a predefined life span. Once the certificate has expired, it ceases to be recognized as a valid form of protection. SSL certificates may have different validity periods but are usually set to expire anytime between 1 to 2 years. At a minimum, SSL certificates must be renewed at the end of their life to avoid any disruptions in service. There may however be several scenarios that may force renewal/replacement of a certificate ahead of time (example: company mergers, changes in policy, SHA1 end of life migration, Heartbleed bug, etc. ) Given that the SSL certificates have a finite life span and are used widely throughout the organization, there are multiple reasons to adopt a holistic approach to its lifecycle management. It is extremely important to maintain accurate accounts of SSL certificates that do not rely on unreliable manual tools and processes. This article aims to help security and IT professionals in outlining the key aspects of the lifecycle management process and establish its importance. It is important to establish good practices for managing your SSL certificates to attain better control and oversight, improve efficiency, lower costs and decrease security risks. What are the consequences of poor SSL certificate management? The “browser lock” icon that gets displayed on transaction-based sites for the protection of payment and user information appears the most recognized use of SSL certificates. Their usefulness, however, extends much beyond this in securing... --- ### What Is VoIP QoS (Quality of Service): Importance, Metrics, And Best Practices > Know what is VoIP Quality of Service, why it is important, and what are the limitations of VoIP QoS. And how It Improves your call quality. - Published: 2019-10-16 - Modified: 2024-06-28 - URL: https://callhippo.com/blog/telephony/what-is-voip-qos-how-it-improves-your-call-quality - Categories: telephony Suppose you are a customer engaged in a crucial business call or enjoying an important video conference; suddenly, the audio quality of business calls drops, and the video becomes blurred. Frustrating, isn't it? This is because of poor VoIP QoS. Poor QoS often results in distorted audio, delays in transmission, and jitter– making it challenging to convey information accurately and causing frustration for all parties involved. In this blog, we will understand its importance, benefits, and VoIP QoS best practices. Let’s get started without ado! What Is VoIP QoS (Quality of Service)? VoIP QoS, or Quality of Service, is an element that makes sure your internet phone calls and video chats work really well. It uses smart tricks and technologies to make sure your voice and video messages travel smoothly over the internet. Without it, you might face issues like delays, weird sounds, or parts of your messages getting lost. In simple words, this technology keeps your conversations clear and hassle-free. Whether you are on a work call or having a video chat with friends, VoIP QoS is there to make sure everything runs super smoothly. In a nutshell, it gives you the best talking and chatting experience possible! Why Does Quality of Service (QoS) Matter? QoS has significant importance when it comes to VoIP communication. The following are the five key factors that establish the importance of QoS. 1. Crystal-Clear Communication One of the major reasons why VoIP QoS is crucial in digital communication is its role in ensuring... --- ### Why to Choose a VoIP Calling Cards Over an Other International Calling Card? > Still using an international calling card? Before the hidden costs associated with them burn your pockets switch to a VOIP phone system. - Published: 2019-10-15 - Modified: 2024-12-05 - URL: https://callhippo.com/blog/telephony/why-choose-voip-phone-system-over-international-calling-card - Categories: telephony Calling cards can help you keep track on your spending while making international Calls. They can be used well from almost anywhere there is access to a phone. Unfortunately, it has a dark side. In Fact, a lot of people have had their fingers burnt with a variety of scams, hidden costs, extra charges, available minutes, etc. Using an International Calling card is straightforward- you have to dial the card number, the pin, followed by the exit code of the country you are calling from, the country code of the country you are placing the call to and finally the Business phone number of the person you are making the call to. Okay! Agreed! not so straightforward. . ! ! ! In fact, this is one of the issues where Virtual Phone numbers can be like an angel sent by God directly from heaven to rescue you. Lets not directly come to a conclusion. To help you make a wise decision we have provided a detailed comparison of International Calling cards with Virtual phone number based on their characteristics, price, and Call Quality. International Calling Card It is a way of buying telephone minutes on a prepaid basis. There are a lot of international Calling card vendors available in the market that can get you cheap per-minute rates at a much much cheaper price than the ones offered by your existing mobile or telephone service provider. In comparison to a VoIP phone system that can offer extremely varied capabilities, calling... --- ### Boost Your Business with Free Cloud Telephony Solution > Don't know what is cloud telephony? You are missing out on a great deal! Know how this game-changing technology can help you beat competitors - Published: 2019-09-27 - Modified: 2024-09-18 - URL: https://callhippo.com/blog/business/free-cloud-telephony - Categories: business, voip Before I go on to tell you what cloud telephony is and elaborate on its features, let me tell you why exactly you must know about it and implement it in your business at the earliest. Let me begin with a simple question - do you want to beat your competitors and become the alpha in the market? Well, of course you do! Now, you must be wondering what cloud telephony has to do with beating your competitors, right? Even after centuries of its invention, the telephone still remains the hottest mode of lead generation for any business. It proves to be much more effective than any number of mails or newsletters that you may send out. This is why it is imperative for you to have the latest technology to assist you to get as many leads as possible. Cloud telephony is the unveiled weapon that will give you a game-changing edge over your competitors. The next obvious question that you will ask is what makes cloud telephony so unique and effective? The answer is automation. Automation is an all-in-one package which is feasible, efficient and pocket friendly at the same time. Cloud telephony helps you automate your phone system and reduce manual labour, cost and time. It requires minimum input against a tremendous increase in efficiency; mistakes are made by humans, not machines. Let's talk some numbers now. Dell reports that companies that invest in big data, cloud, mobility and security enjoy up to 53% faster revenue growth... --- ### How To Turn Your Customers Into Brand Promoters > Transform your customers as brand ambassador of your products with few steps and promote your business through your customers as promoters - Published: 2019-09-27 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/business/turn-your-customers-brand-promoters - Categories: business, Customer service A word of Reference goes a long way; from getting you a Job, to selling or up-selling your product. Even while purchasing a mobile, 48. 8% of people make a decision based on a referral by a colleague, a relative or a friend. This trend is not only limited to mobile purchases but is ubiquitous for the whole market. There are various ways to proceed your customers into the Sales funnel, but nothing seals the deal like a glorified word of mouth (the opposite is dangerous too! ). Difference Between a Customer and a Brand Promoter Amassing a Customer is great but gaining a Promoter is a Home Run for companies! The thin line of difference between a customer and a promoter lies in the individual’s efforts to proclaim their love for your product. A customer is someone who buys your product, uses it and forgets all about it. He might be a regular customer too, but he won’t be a Promoter. Not until you make him one. On the other hand, a Promoter is someone who genuinely believes in the Good that you are spreading. He goes out of his way to encourage his fellow community to use your product. He raves about you on his social media platforms and writes glorified reviews. He even defends you in a war of critics. You love the Promoter more, right? Any Customer can easily be your Promoter with a little push in the right direction. To get loud proclamations of affection... --- ### Text Messages are the best way of serving customers > It is very well evident that prior to phone calls, the use of text messages can function as one of the best modes of communication with the customers. - Published: 2019-09-23 - Modified: 2024-11-11 - URL: https://callhippo.com/blog/general/text-messages-are-the-best-way-of-serving-customers - Categories: General Where to begin? Let me first tell you the real reason behind penning down this article. Whether a service-based company calls or sends text messages to its customers for anything on earth, the main motto behind doing this based on protocols is to ensure the task of customer retention by the company. Now we need to know what exactly does a customer wants in order to select a particular company over its competitors. According to a survey, it has been found that more than 96. 89% of customers focus mostly on the factor of appropriate customer service while choosing a particular company for any service. Due to the missing bonus of customization, nearly 35% of consumers chose to abandon a business. By reading through the reviews from other customers, more than 70% of customers find it more beneficial to go for a company with the best customer service. However, before jumping to any conclusion as to know what is the best mode of communication with the customers, we must focus on analyzing the consequences before following any particular guideline. And, in order to bring forth the best and most authentic solution to this query without hampering the business growth, we must look at things from the customers’ points of view. Recognize the Problem Before going for any solution, we must be well aware of the problem. First, we need to know the possible reasons for customers leaving the company. To do so, we must go through a good number of... --- ### Auto-Switch: Automate the Dialing Process & Save your Agents’ Time > If you want to free yourself from the hassles of selecting from which number to call, CallHippo’s auto-switch feature can help you! Read on to know more. - Published: 2019-09-20 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/update/auto-switch-automate-the-dialing-process-save-your-agents-time - Categories: Update In this omnichannel world, brands have a myriad of options to accelerate sales. Social media platforms, SMS, and emails are some of the many creative alternatives that companies can make use of it. But, when it comes to pursuing leads over a voice channel in this internet-driven society, brands have started preferring cloud telephony technology or virtual phone systems. Be it cold-calling, inside sales, or customer support delivery, Business VoIP phone services are what companies have started banking on. The advent of virtual phone systems has transformed the call center operations in a short span of time. These are calling systems that boast efficient and cost-effective solutions for telecommunications. Besides, it even helps companies optimize their customer service processes. A virtual phone number is a boon for a customer-centric business with international clients. There are many companies with a multi-national presence i. e. ; they have a client base spread across different parts of the world. In such a case, you can have the same virtual phone number assigned to different countries. As per a survey, sales representatives spend only one-third of their day talking to their prospects. They spend 17% of their day in entering data, 17% in researching about the leads, and 12% in scheduling calls. All about call center agent: Five Ways Call Barging Can Enhance Agent Performance Things To Keep In Mind When Coaching Call Center Agents (more... ) --- ### How Telecommunication Innovations Have Revolutionized the Way We Work Today > Technology has reshaped the face of today’s modern workplace. Find your communication solution today and take your business to the next level. - Published: 2019-09-19 - Modified: 2024-11-11 - URL: https://callhippo.com/blog/telephony/how-telecommunication-innovations-have-revolutionized-the-way-we-work-today - Categories: telephony The telecom industry has greatly progressed ever since it’s creation. From the telegraphy systems developed in the late 70 to the first electrical telegraph in the early 80s, it’s pretty safe to say that the evolution of communication had a long road ahead back then, in comparison to where it is today but nonetheless, the innovations in the telecom industry will constantly be changing and moving forward with every new invention or system that comes along. We are now able to use cell phones, wireless access to the internet, and send texts and emails to communicate and people, which has especially revolutionized the way we work... but the workforce wasn’t always like this. A Quick Glance at the Telecommunication Journey Telecommunication is essentially the transmission of signals from the device to devise over a range of distance. The common associations of telecommunication are phones, fax machines, emails, and radio but to give you a better idea of the telecom journey, take a look at this timeline to see just how far it’s come. 80s: Telegraph system, telephones, and electric telegraphs 90s: Wireless broadcasts, cell phones, radio transmissions, and computers 20s: Global telecommunication, VoIP, WiFi and smartphones A more detailed view of telecom’s journey looks a little something like this: As you can see, the telecommunication industry rapidly grew with various technologies and innovations. The global telecom industry was and still is one of the fastest-developing industries the world had ever seen with no signs of ever slowing down! Well, as... --- ### How to Use VoIP Voicemail Service and How Does It Work? > VoIP Voicemail service can be as simple as a recording machine, learn how to setup VoIP voicemail on VoIP phone along with its benefits. - Published: 2019-09-10 - Modified: 2025-04-24 - URL: https://callhippo.com/blog/virtual-numbers/voicemail-service-voip - Categories: Virtual Numbers When you can't accept a call under any condition, a voice message prompts the client to state something in your nonattendance that you can tune in to later. VoIP voicemail recording has two main functions: to answer phone calls and to send a message to a user's mailbox rather than calling him up first. The voicemail feature in a virtual number stores voicemail greeting messages electronically and is seen as the upgraded version of an answering machine that a voicemail service provider offers the user. A VoIP voicemail number can retrieve such messages with a PC or system phone or deliver the messages as an email. By adopting the VoIP phone system, businesses have begun to save substantial money as they can now obtain call analytics and tracking in their virtual phone number. What Is Voicemail VoIP? A VoIP voicemail is a centralized system that stores voicemails left by customers that call you on your company's VoIP phone system. This system is the digital replacement for the conventional answering machine, where analog recordings and storage of telephone messages were once used. With a distinct service called VoIP voicemail, calls are digitally transferred, received, and recorded. For several reasons, including the call recipient's inability to answer right away, calls can be redirected to voicemail services. You can listen to messages on your IP, mobile, landline, or email. Regardless of the situation, a voice message is an ideal way to take control of a call if no one can answer it. How... --- ### Top 11 Internet Calling Apps for Making Phone Calls Online in 2025 > Explore the top internet calling apps of 2025: CallHippo, 8x8, Nextiva, Ooma, RingCentral, and Vonage. Discover their features and benefits - Published: 2019-09-04 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/telephony/best-apps-to-make-calls-through-the-internet - Categories: telephony While the traditional way to call (using telecom services) is still prevalent, internet calling is getting more popular day by day. More than normal users, businesses make a phone call online to reach their customers across the globe. However, choosing the right internet calling app is vital to the success of your business. And we have made it easier by handpicking the best business phone systems in 2023. 11 Best Internet Calling App Solutions The best internet calling app makes long-distance calls pocket-friendly and helps provide the best possible experience to customers (via advanced features like call barging, analytics, interactive voice response, and voicemail). Our best internet calling app list includes CallHippo, 8x8, RingCentral, Vonage, Nextiva, and more. Let’s dig deeper into it. 1. CallHippo One of the leading business phone solutions providers, CallHippo, allows you to buy local and toll-free numbers from more than 80+ countries. It has a range of impressive features and offers great customer support. Users can customize tones or greetings for callers and receive alerts when they receive messages. It also comes with an easy-to-use mobile app. The CallHippo online calling app is simple, intuitive, and user-friendly. It is also compatible with diverse platforms such as Android, Mac, Windows, and iPad. 2. 8x8 8×8 has established itself as the best internet calling app, helping businesses overcome various operational challenges while fulfilling all their communication needs. With its intuitive user interface, advanced features, and secure platform, it allows you to enhance customer experiences. It also lets... --- ### Types of VoIP Apps for Internet Calling > Lean Types of VoIP apps for internet calling in 2025. Discover their features, benefits, and how they can revolutionize communication for personal and business use. - Published: 2019-09-03 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/telephony/types-of-voip-apps-for-internet-calling - Categories: telephony Enterprises are rapidly expanding their business across domestic as well as international regions. Hence, there is a rise in cost-effective solutions that improve their communication and collaboration with remote employees has increased. As VOIP tools are cost-effective, support enterprise mobility, and are favorable for wireless telecommunications infrastructure, their demand has cropped up like mushrooms. As per a recent survey, the voice-over-internet protocol market is expected to reach $102. 5 billion by 2026. VoIP makes use of the internet to make or receive calls. One of the widely used VOIP tools for internet calling is VoIP App. It refers to a piece of software that enables you to leverage Voice over Internet Protocol features and functionalities on your computer, mobile phones, and tablets. Before we head towards the types of VoIP apps, let us cumulate the kinds of services VOIP renders. What is a VoIP Connection? A VoIP (Voice over Internet Protocol) connection allows users to make phone calls via a broadband internet connection rather than a traditional phone line through the public switched telephone network (PSTN). With a VoIP service, calls are placed using digital data packets rather than analog signals. Users can connect a VoIP adapter, also known as an analog telephone adapter (ATA), to their router to link traditional analog phones to the internet. This allows devices like landlines, fax machines, or medical alarms to make calls over a VoIP network. VoIP phones that plug directly into ethernet or use WiFi are also common, referred to as IP... --- ### Top 10 VoIP Headset for Your Business in 2025 > VoIP headsets are essential tools that enable users to make phone calls over the Internet. Explore the top 10 VoIP headsets for your business - Published: 2019-08-31 - Modified: 2025-03-31 - URL: https://callhippo.com/blog/general/best-voip-headsets-for-your-business - Categories: General In today's digitized globe, effective communication grabs a crucial spot. As we witness a shift towards remote work setups and global collaborations, having a reliable VoIP (Voice over Internet Protocol) headset is more important than ever before. Whether you're in a small business, leading a team, or striving to advance your career, the right VoIP headset can greatly improve your daily interactions. According to research, the global VoIP market will be worth $102. 5 billion by 2026. VoIP headsets offer several benefits that are essential for modern business operations. They ensure clear and uninterrupted communication, which not only boosts productivity but also reduces the chances of misunderstandings. In this blog, we will take a closer look at the top VoIP headsets and how you can choose the best one as per your requirements. Let’s dive! Key VoIP Headset Features to Consider When choosing a VoIP headset, you should think about important features to make sure it suits your needs. VoIP services help scale up your small business, and its headsets are important for clear communication in business, gaming, and remote work. Here are some key features to consider when choosing the best VoIP headsets around: 1. Voice Quality and Clarity VoIP headset selection must prioritize voice clarity and quality. Consider using headsets with cutting-edge features like noise-canceling technology to ensure successful conversation. By actively reducing background noise, this technology makes sure that the person on the other end of the conversation can still clearly hear you. Wideband audio and high-definition... --- ### How Virtual Numbers Can Help You Track Customers In An Online Business > Virtual numbers are potent tools that can help you market your business, and add new dimensions to your business’ customer service. - Published: 2019-08-30 - Modified: 2025-04-29 - URL: https://callhippo.com/blog/telephony/how-virtual-numbers-can-help-you - Categories: telephony Introduction Virtual numbers refer to telephone numbers without a directly associated telephone line. Using a virtual number, you can route calls to devices you want to use when calls come in, to any member of your team that's available to take the call. As opposed to traditional phone numbers that are strictly bound to landlines or SIM cards, virtual phone number exists independently. Its primary purpose is to provide a single gateway to multiple inbound lines. For businesses serving national and international customers, virtual numbers are of tremendous help. Companies can access robust business phone services while shouldering all the hardware, management, and maintenance costs at a much lower price. Comparing Traditional Phones and Virtual Numbers When it comes to comparing the traditional phones and virtual numbers, look at these four key areas – features, technology, reliability, and cost. Key Areas Traditional Business Phones/Landlines Virtual Phone Numbers Features Landlines are limited to only the basic features. Virtual Numbers come with a range of advanced features. Technology A legacy system with copper wire and exchange infrastructure that many phone companies are no longer committed to upgrading. Digital communications are the new standard for business and consumer technology, and phone companies are now building digital infrastructure. Reliability Traditional phone systems are slightly ahead of virtual phone numbers in this aspect. Virtual phone numbers rely on the speed of the internet. Cost This substantial piece of hardware costs tens of thousands of dollars. Virtual numbers are 40 – 80% less expensive than the... --- ### Infographics : This Latest Cloud Service can Innovate your Business to Next Level > Cloud telephony solutions are growing in demand & it is useful for your business to produce more. Make business customer-friendly by using this idea. - Published: 2019-08-30 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/telephony/latest-cloud-service - Categories: telephony Is your company duct-taped to a technology that doesn’t promote further growth? Or are you looking for innovative ways to make your business even more customer-friendly? Look further no more! Cloud telephony has matured and come a long way only to make our lives easier in ways that we probably don’t notice. Irrespective of the fact that whether you are a startup greenhorn or a tech enthusiastic business maverick, you must acknowledge that cloud telephony is here to stay and it’s revolutionizing the way business communications take place. The Whats and the Hows Innovation in the communication industry has been such a persistent and rapid feature that the two have almost become synonyms now. If you happen to be from the evergreen era or are aware of how people used to communicate about a couple of decades ago, then you surely know about waiting in queues and booking 3-minute trunk calls in post offices. Mobile phones and landlines came in and took over the world dramatically. The businesses followed and started using business telephone systems such as the Private Branch Exchange (PBX) with Voice over Internet Protocol (VoIP) to communicate with their clients. Share This Infographic On Your Site: But wait! Do you remember when was the last time you made a call to your bank or telecom service provider or even booked a cab? An automated call requested you to choose your preferred language and connected you with the representative. In today’s time, you rarely have to wait as... --- ### UCaaS: Why should Small Businesses deploy it? > UCaaS – addressing the needs of the rapidly-changing small business market. Explore top benefits you can leverage with it here. - Published: 2019-08-23 - Modified: 2025-05-12 - URL: https://callhippo.com/blog/business/ucaas-why-should-small-businesses-deploy-it - Categories: business With its expansive coverage and broad offerings, Unified Communications as a Service (UCaaS), is home to enterprises and large organizations that require connecting global operations and their employees working remotely. Instead of deploying various services, UCaaS single-handedly integrates voice, messaging, collaboration, and other features on a single platform. However, the growing emergence of cloud-based business models has enabled UCaaS to expand its reach within small business markets. Today, small businesses engage with an evolving workspace, where 45% of the staff is millennial. The number is expected to reach 75% by the year 2021. This workforce expects their office to be wherever they want – be it at home, café, in the car, or wherever they go. It means millennial promotes mobility as an integral part of their job. According to them, remote working is the new business standard. Unified Communications, when integrated to business phone systems, enable employees to make and receive calls and messages irrespective of where they are. Additionally, it helps them maintain a consistent business presence while accessing all the features that they could be sitting in the office. Moreover, the adaption of 'Bring Your Own Device' (BYOD) methodology is observing a rise among small businesses. Almost 59% of small businesses support BYOD. Well, well, well! If you are an SMB and not considering UCaaS, you’re missing out on ample benefits. Share this Infographic on your site: UCaaS is the future of business communication and can help businesses gain an instant competitive advantage. You need to invest... --- ### How Can VoIP(Voice over Internet Protocol) help To Grow Your Business Globally? > Are you willing to expand your business globally? Well, these seven tactics about VoIP phone system will help you in achieving your goals! - Published: 2019-08-16 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/telephony/how-can-voip-help-to-grow-your-business-globally - Categories: telephony A decade ago, businesses used to mull over the thought of expanding their global reach. The scope of on-premise communication systems was also limited. But, all these are now a thing of the past. With the advanced in cloud-based communications and enhancement of VoIP technology, businesses are reaching potential customers across the globe from a remote location. Businesses now have access to more tools than ever so that they can stay competitive. As almost every conversation with a client involves talking on the phone, it is essential to have a cutting edge phone system like VoIP. What is VoIP? VoIP stands for Voice over Internet Protocol. It makes use of the internet to make and receive calls. That too, at a fraction of the cost companies pay for traditional telephony systems. With VoIP business phone number, you can conduct business in any part of the world - be it Brazil, France, South Africa, or anywhere. Today, we will ponder over how VoIP can contribute towards your business growth globally. Identify your prospects The first step to begin with the global business expansion is identifying your potential customers. That is you require knowing your target market. Let's say; your business is set up in Australia, and you want to target prospects in the United States. To make this a flawless and cost-free experience for your new customers to reach you, you will need to buy the US business phone number or toll-free number. Whenever your target audience makes a call to... --- ### Be Always Available By Using Italian Virtual Phone Number > Being 24/7 available for your customers can differentiate you in the market. Stand out your business in Italy by using an Italian virtual phone number. - Published: 2019-08-14 - Modified: 2025-01-21 - URL: https://callhippo.com/blog/country/technology-will-make-sure-your-business-is-available-247-in-italy - Categories: country Communication is the lifeline of any business and more so in particular when you are trying to set shop in an absolutely new geographical location like Italy in Europe. And this is where things generally get tricky. You have to know every little nitty-gritty packet of information about the consumer’s choices, general cultural leaning of the people and the precise government regulations. Business is trying their best to possess all the necessary vital content of a new market in real time. So, how would you gain that sharp competitive advantage in your business if you also want to toe the line and follow the often used methods of gaining traction of consumers, their choices, tastes, likes and, preferences? Well, this is where learning about and using virtual phone number will assist you a lot. Once done, you can then go ahead and invest in this novel and exciting way of reaching clients by using the Virtual phone numbers or the Virtual mobile numbers available in Italy. This way, your business and, the brand will be able to provide that reaffirming local feel to its customers with real ease. Importance of getting the Italy VoIP number: A global business hub never sleeps. It is always daytime for that business house in some nook and corner of the world. Thanks to this new technology of Virtual phone numbers available online. Now your business too shall run 24/7. Virtual Phone Number also is known as Direct Inward Dialling is a telephone number which... --- ### Cloud-based vs. Traditional Telephony System: Which one should you opt? > Take a right decision- Traditional phone system or cloud-based business phone system – which one is right for your business? Know it here! - Published: 2019-08-02 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/telephony/cloud-based-vs-traditional-telephony-system - Categories: telephony Are you looking forward to implementing a business phone system or upgrading it? If yes, you have two options here – Cloud-based phone system and traditional telephony system. The first one refers to VoIP (Voice over Internet Protocol) services, whereas another one refers to landline phones. Before, leveraging any of the above phone systems, you must ponder over a few questions: What do my employees need – softphone or desk phone? Shall I enable my employees to work remotely? What features will my business phone number require? What should I opt for - on-premise or cloud-based deployment? Further, As per a Google study, almost 70% of mobile users click the call feature from their smartphone whenever they search for a business. Also, less than 8% of homeowners have a landline, whereas 47% of them use a cell phone. So, you must deploy a reliable phone system for your local or global business. Before you dive into any decision, let’s comprehend cloud telephony as well as a traditional phone system. Share this infographic on your site: Traditional Phone System Traditional phone system, i. e. , landline phones, involves installing a phone system on-premise. It connects to all of your phone extensions and links them on a public phone network via PSTN (Public Switched Telephone Network) or ISDN lines. You need to keep a fixed team to answer calls and direct the callers to the right person. It demands you to maintain an upkeep schedule for every location you conduct your business... --- ### Global Connect – Catch The Best Time To Connect With Your Leads! > Find out the various advantages of Global Connect - a must-have feature for all organizations. Check your clients timezone before calling them. - Published: 2019-07-24 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/virtual-numbers/global-connect-catch-the-best-time-to-call-leads - Categories: Virtual Numbers Global Communication – it’s the golden key to business success. If you want to connect with prospective and existing customers effectively, you need to keep open two-way communication. And, if you are looking for quick lead conversion, what better than using phone calls to connect with customers! The phone is a potent marketing weapon. A recent survey revealed that 41. 2% of respondents viewed phone calls as the most effective sales tool. While phone calls are great as they provide a personal touch and help inactive customer engagement, it’s not always easy to manage calls with glitches. One huge problem that often plagues employees is what is the right time to call customers. It is a difficult decision for staff members, and they need to be sure that they choose a mutually acceptable time. While it’s a tricky question, many innovative tools enable you to be sure that you don’t catch a sleeping customer! CallHippo- the market leader in virtual telephony has recently developed a revolutionary feature – Global Connect. With Global Connect, your organization can reduce calling costs and enhance profitability. How Does the Global Connect Function? There is nothing worse than calling a vital business client at a wrong or inappropriate time. Calling customers at the wrong time can make them angry or even leave them frustrated. They may also move to business rivals who seem to be more professional. As we know, it takes five times more money to attract new customers; it makes sense in retaining... --- ### How AI Can Transform Your CRM Software In 2024 > Find out how artificial intelligence-powered CRM software can benefit an organization’s marketing and sales department with CallHippo. - Published: 2019-07-17 - Modified: 2024-11-11 - URL: https://callhippo.com/blog/telephony/how-ai-technologies-are-changing-the-face-of-crm - Categories: AI, telephony Technological progress has made it possible for machines to simulate human intelligence and perform tasks without any intervention. Artificial intelligence is the new buzzword in the business arena. Companies across the globe are leveraging the power of AI to advance their functional efficiency. Artificial intelligence can transform the traditional sales and marketing techniques by bringing a disruptive wave in the CRM sector. Artificial intelligence has impacted our lives in all fields. However, it has undoubtedly made a massive difference in the way organizations handle their customers. AI-powered CRM tools will result in more than the US $1 trillion in the new GDP impact, and also create 8,00,000 new jobs globally. The convergence of data analytics and breakthroughs in machine learning are set to catalyze job and revenue growth in the CRM function. Artificial intelligence can help businesses deal with customers in a much better way. As we know, customer relationship management has been recognized as a technique to manage customer interaction through their entire lifecycle. The CRM philosophy puts the customer first. AI algorithms facilitate organizations to make better data-driven decisions by analyzing real-time customer information. Investing in the best CRM software 2019 embedded with artificial intelligence capabilities is a smart idea. Considering that the volume of data has risen exponentially in the last couple of decades, data aggregation tools are a must-have to manage customer interactions. Customer relationship automation helps retailers analyze consumer data to predict retention rate, purchase behavior, and optimize product management. CRM with AI combination is... --- ### How To Call El Salvador From The US > Everything you need to know about how to make an international call from the U.S. to an El Salvador virtual phone number. - Published: 2019-07-12 - Modified: 2025-02-05 - URL: https://callhippo.com/blog/country/how-to-call-el-salvador-from-the-us - Categories: country Making an international call from any U. S locality to a local phone number in El Salvador has become very simple and convenient in today’s connected world. You can use a variety of calling instruments such as a mobile phone, landline phone, or even the Internet to make international calls. Additionally, with the proliferation of the VoIP technology-based virtual phone systems, making an international call to an El Salvador virtual phone number has become affordable and easy to install for both small to large business enterprises. Easy to set up and very cost-effective, CallHippo is a global virtual phone company that can provide you with a cloud-based El Salvador virtual phone number with a range of features such as call recording and forwarding, IVR system, and call analytics. This article presents the business-related benefits of the virtual phone system from CallHippo and how international callers from the U. S can place a call to your El Salvador virtual phone number. Business Benefits of the CallHippo virtual phone system With a global presence in over 50 countries, the CallHippo virtual phone system allows you to make international calls to over 190 countries, including El Salvador in Central America. You can easily set up a successful business venture in El Salvador with a VoIP-enabled online Internet number from CallHippo that is a more affordable and hassle-free alternative to the traditional phone system. With a basic monthly subscription cost of just $15, this CallHippo virtual phone number for your El Salvador-based business ensures... --- ### How to Call Chile from the US? > Discover easy steps to call Chile from the US. Includes dialing codes, formats, and alternative solutions for seamless communication. - Published: 2019-06-25 - Modified: 2025-03-13 - URL: https://callhippo.com/blog/country/call-chile-from-the-usa - Categories: country Chile has the richest economy in South America in terms of GDP per capita. Other top countries like Peru, Bolivia, and Argentina are the immediate neighbors of Chile, making it one of the best places to start a business in. Besides, the country's financial, social, economic, and political stability makes it yet another great place to start or expand your business. When you start a business in Chile, you will need an easy way to reach your potential customers to pitch your products and services. And what could be a better option than a phone call? In fact, 65% of customers prefer phone calls as a communication method, with 28% of them saying they cannot live without telephones. In this article, we will discuss how to call Chile from the US and how you can minimize your international phone bills. Let's get started! How To Call Chile From The USA? 4 Steps To Call Chile From the USA Step 1: First, enter the exit code for USA– 011. Step 2: Dial the country code for Chile– 56. Step 3: Enter the area code for the region you are making a call to. Step 4: Dial the phone number you wish to call. To call Chile from the United States, you will need to follow these steps: Step 1: Enter the US international exit code Every country has a unique exit code that facilitates people to dial outside the country. To call Chile from the US, you will need the US... --- ### How to Call Peru from the US?[Peru Country & Area Code] > For a guide on how to call Peru from us, Dial the US exit code and the Peru country code, then the area code, and the seven-digit number. - Published: 2019-06-14 - Modified: 2025-02-05 - URL: https://callhippo.com/blog/country/call-peru-from-us - Categories: country Peru is one of the fastest developing countries with an upper-middle level and a low poverty rate (19%). When it comes to starting a business, Peru offers a favorable, friendly foreign investment environment. Other reasons to start a business in Peru or expand your existing one are its low cost of wages than developed countries and its non-restrictive policy on dividends. And, if you do start a business in Peru, you will need a way to call your customers living in the country to pitch your products and services. They will also need a way to contact you if they have doubts or need assistance with your products. In this article, we will discuss exactly that! Read on to know how to dial peru from us. How to Call Peru from the US? Step 1: Enter the US International Exit Code Every country has a separate exit code that allows people to dial outside the country. To call Peru from the US, you will need to dial the US international exit code, i. e. , 011. Step 2: Enter the Peru Country Code Just like the exit code, every country has a different code that authorizes you to gain the access that you need to place the call. In the case of Peru, it is 51. Ensure that you enter it after the US international exit code. Step 3: Enter the specific Peru area code Peru has a two-digit code for every region in the country except for Lima and... --- ### How To Make International Call To USA: from Europe and Other countries > Affordable International Calling to the USA, know how to call USA from Europe or anywhere in the world with all the area code and exit codes. - Published: 2019-06-10 - Modified: 2025-04-22 - URL: https://callhippo.com/blog/country/international-call-to-usa - Categories: country Whether you are making an international call to a business enterprise based in the US or to a family member settled in the USA, a virtual local US phone number is the best mode of global communication. Thanks to the growth of the Voice over Internet Protocol or VoIP technology, US virtual phone numbers have become more affordable and easier to install with a cloud-based platform. Whether you are running a small business or want to buy an international phone number for personal use, not to worry you can get the best phone solution for the US, provided by CallHippo. How To Get US Virtual Phone Number Among the leading providers of VoIP phone systems globally, CallHippo provides both local and toll-free phone numbers for more than 50 countries, including the United States of America, United Kingdom, and El Salvador phone numbers. With the use of cloud-enabled VoIP technology, CallHippo can help you obtain a virtual number for the US in less than 3 minutes. Depending on your business needs, you can set up and start using a virtual phone number from the best service providers for the U. S. for a monthly subscription fee as low as $16. Get Your USA Virtual Number Now! Depending on your business requirement, you can opt for any of the following types of virtual phone numbers from CallHippo: Choose a local phone number that can create a local presence for your business in any state or area in the United States. You may... --- ### Does Your VoIP App Support OnePlus 7 Pro? > A time-consuming using a VoIP service on a laptop/desktop, use the CallHippo mobile app to save your precious time and utilize it better for other work. - Published: 2019-06-04 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/telephony/does-your-voip-app-support-oneplus-7-pro - Categories: telephony Introduction to OnePlus OnePlus is a Chinese smartphone manufacturing company based in Shenzhen, Guangdong. OnePlus was founded by Pete Lau (CEO) and Carl Pei in December 2013. Since its inception, the company has been known to be a brand that provides smartphones with top-notch features at reasonably low prices. Their phones are quite famously referred to as flagship killers, due to their amazing cost to value ratio. OnePlus 7 Pro The company recently unveiled the OnePlus 7 Pro smartphone on May 21, 2019. Apart from being the latest addition to their smartphone line-up, OnePlus 7 Pro is also their costliest device, with a starting price of $669 for the base model. Now, this price tag is surely not cheap, this something that the company is famous for. But if you look closely at all the on-paper One Plus 7 pro specifications, the features of this phone are very much on par with the $1000 flagship smartphones. Its unique selling point is showcased by its screen, being the first phone in the world to possess an AMOLED display boasting a 90 Hz refresh rate. VoIP Services Speaking of the OnePlus 7 Pro smartphone, let's talk about VoIP services, since what is a phone without its ability to call. VoIP refers to 'Voice Over Internet Protocol. ' This technology lets you place and receives calls over the internet as compared to the traditional telephone systems. VoIP systems use VoIP phone numbers, also known as virtual phone numbers, that are chosen by you.... --- ### How to Call the UK from the US? | Try for Free > Learn how to call the UK from the US at minimum cost. Know the requirement of virtual numbers and facilitate communication with customers. - Published: 2019-05-28 - Modified: 2025-04-22 - URL: https://callhippo.com/blog/country/call-uk-from-us-free - Categories: country The United Kingdom’s business market identified sturdy growth in the last few years as VAT and PAYE businesses increased to 2. 75 million. Today, many new companies are set up locally or virtually in the UK. As per the research briefings, 112,700 more private sectors are developed in the UK in 2020 than in 2019. After Brexit, the UK has become the most suitable place for global business. Most businessmen are looking forward to investing in the UK market to leverage its potential and strengthen its presence. If you are also planning to enter the European market from the US, you must consider planning an effective communication process to smoothen the process. Opt for a communication system that is feasible, cost-saving, and robust. For example, VOIP is one of the feature-rich and cloud-based telephony systems used by 2048 billion users. Also, 61% of businesses use the VOIP phone system instead of the traditional phone system to connect people promptly. So, if you are all set for establishing your business in the UK, don’t worry about the communication. How to Call the UK from the US? Here we bring all the answers to your queries related to calling the UK from the US and getting a UK virtual number. Let’s start now! How To Call On UK Landlines From The US? If you are making a direct call on UK Landlines from the US, you must follow the standard UK phone number format. This dialing format is the same for landline... --- ### 5 Quick & Easy Steps To Optimize Images For SaaS Products > Now is the time for optimizing images for your business SaaS website so you beat the competition. Read this quick guide to take and reduce their size. - Published: 2019-05-28 - Modified: 2025-03-19 - URL: https://callhippo.com/blog/telephony/a-quick-guide-to-optimizing-images-for-saas-products - Categories: telephony Optimizing your photos can give your website the strategic that advantage many SaaS businesses need to crush their competitors. Optimized images will help you obtain higher search rankings, which means: More clicks More leads/sales More signups And yet, how much effort do you pay to your SaaS products’ image, let alone optimizing it? Probably not a lot. As a result, you may be missing out on a substantial amount of business. Why Do Search Engines Care About Page Loading Times? In January 2018, Google announced that mobile search algorithms would begin to take page loading speeds into account. It was called the ‘speed update’. Two things critically slow down page loading speeds: More use of javascript often caused by too many apps and not enough built-in to your website Images that are way too large and not optimized for various screen sizes Regarding the latter, the widespread practice that adversely affects image loading time is that of using images that are wider than the content area within the page theme. If the page is 1200 pixels wide and a webmaster uploads an image that is 2400 pixels wide, then readers will need to load more data than required, unnecessarily increasing the image and page loading times. Page speed is critical for two key reasons: Faster page speed leads to better user experience Everyone loathes a website that takes forever to load. It can be infuriating, causing users to bounce off the site before the content even downloads. Alternatively, a website... --- ### Harvard Certified Online Digital Marketing Courses > Online certification for marketing fundamentals helps students for accelerating their career with new age marketing skills. - Published: 2019-05-17 - Modified: 2024-10-25 - URL: https://callhippo.com/blog/general/harvard-certified-online-digital-marketing-courses - Categories: General Be it in the field of online marketing or choosing as a career option, Digital Marketing is leading on both platforms currently. Due to the immense competition in online platforms day by day, in-depth knowledge on Digital Marketing strategies is a must for your business to stand out among the crowd. Well, you can do this by opting for a full-time online course in Digital Marketing. There are multiple online learning websites, which provide free full time online courses at a reasonable rate. Various sites like Coursera, Udemy, Khan Academy, Ted-ED etc. provide both intermediate and advanced level courses online. Google and Harvard certified digital marketing courses are not just beneficial for marketers but also for the students aspiring for career opportunities in the same field. Harvard certification for marketing fundamentals helps in adding significant value to students’ CVs for better career opportunities. For marketers, it helps to be well-versed in online advertising strategies to apply in their business for driving targeted sales leads. Harvard certified Courses Entrepreneurship in emerging economies Digital humanities Business analytics and global business Sustainable business strategy And many more. Google also offers digital marketing courses with certificates for accelerating your career with new-age marketing skills. There are many online digital marketing courses and PG certificate programs available for individuals who want to gain knowledge and skills in the field of digital marketing. As per the web marketing - google's best digital marketing course, the following are the top 5 Google certified courses to go for.... --- ### How to Call Norway From the US? A Comprehensive Guide > Find out the various ways of how to call Norway from the US by using Norway's virtual phone number with callhippo. Start a free trial now! - Published: 2019-05-10 - Modified: 2025-02-05 - URL: https://callhippo.com/blog/country/how-to-call-norway-from-the-us - Categories: country Norway is one of the most popular countries in the world. The country has the fourth-highest per-capita income globally. Besides, Norway boasts one of the highest standards of living in the world (with facilities like universal healthcare, five weeks of paid vacations a year, pay equality, and more). Businesses across the globe are entering Norwegian markets to boost their business growth, increase revenue, and attain a strong customer base. And why not? The country's young citizens are rich and have achieved a 13% rise in disposable income. With such strong spending power, it is likely to attract businesses from the globe, which it is. And, if you are also considering expanding your operations to Norway, I must say, that's a good idea! However, you also need to set up communication facilities to build trust and gain credibility with local customers. This means using a virtual (Norwegian) number and following the country's regulations (of communicating with customers). Virtual phone numbers help you make calls to Norway (while looking as if you are based in the same country) and can be scaled as your business grows. How to Call Norway From the US? Step-by-step Process With a business phone system, you can easily connect with your customers in Norway while you sit in the United States. However, organizations often find it difficult to call Norway from the US, owing to the tens of steps that most articles on the internet discuss. But that's not the case as a business phone system takes... --- ### How to Call Switzerland from the USA: Complete Guide > Discover how to call Switzerland from the US. Get country codes, local codes for Zurich, and tips for affordable international calling. - Published: 2019-05-09 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/country/how-to-call-switzerland-from-usa - Categories: country If you are wondering– how to call Switzerland from the USA– you have come to the right place! In this beginner's guide, we will walk you through the process of calling Swiss mobile and landline numbers, including the dialing format and dialing codes. To make things even easier, we will introduce you to the top 5 Swiss virtual phone number providers to help you find the best option for your needs. So, whether you are trying to contact friends, family, or business associates in Switzerland, this guide will help you make successful international calls from the United States. So, without further ado, let's get started. How to Call Switzerland from the USA? To call a Switzerland landline number from the US, follow the steps below. Step 1: First, dial the exit code for the USA– 011. Step 2: Next, dial the international code for Switzerland– 41. Step 3: Dial the Switzerland area code for the relevant city/region without the 0. For example, if you are trying to reach a person in Geneva, use area code 22. Step 4: At last, dial the local phone number. In a nutshell, if you want to call a landline phone number in Geneva (Switzerland), the international dialing format would be 011 + 41 + 22 + 1234567. Now, let's look at the steps to call Swiss cell phones from the US to find out how the process differs from dialing a Switzerland landline number. How to Call Switzerland from the USA? To make an... --- ### What is a Multi Line Phone System and How To Setup? > Upgrade business communication with a multi-line phone system. Learn what it is, its benefits, and how to set it up for the organization. - Published: 2019-04-15 - Modified: 2025-03-06 - URL: https://callhippo.com/blog/telephony/what-is-a-multi-line-phone-system - Categories: telephony The best way to reach out to potential and existing customers is through a business telephony system. There are several kinds of telephony systems, and they have prevailed for a long time. Businesses have been utilizing these systems from way back for several business processes such as sales, customer services, etc. With time technological advancements were seen in these telephony systems, and they were made more robust and feature-rich. These advanced telephony systems are known as multi-like phone systems. Nowadays, more and more businesses opt for multi-line phone systems as they are robust, and it gets easy to manage the inflow and outflow of calls. With a growing business, it is essential to upgrade the technology to gain efficiency and enhance productivity. These systems are also known as cloud-hosted or VoIP multiple lines phone systems, and according to research by Global Market Insights Inc, the VoIP market will grow up to 15% by 2025 amongst SMBs. In this blog, we will understand in detail the definition of multi-line telephone systems, their types, features, etc. Also, in this blog, you'll get a clear understanding of how to use a multi-line phone system and how to set up a multi-line phone system. What is a Multi Line Phone System? A multi-line phone system is a cost-effective technology that allows users to manage multiple calls at once. With multi-line phone systems, the calling teams can multi-task, like placing an ongoing call on hold, dialing another number, whether internal or external and again getting... --- ### How To Use Smart Call Forwarding To Forward Your Calls In VOIP? > Virtual phone system have an array of exciting new features. Find out how call forwarding can keep your customers connected all the time! - Published: 2019-02-26 - Modified: 2024-12-06 - URL: https://callhippo.com/blog/virtual-numbers/set-call-forwarding-voip-numbers - Categories: Virtual Numbers There has been a large scale digital transformation in the telecom sector with the advent of VoIP phone numbers. Copper wired telephone systems are now fading into history, and modern businesses of all sizes – startups, medium enterprises, and large corporate giants have adopted business phone numbers. Virtual phone systems can help your organization reach the zenith of success. Getting a business phone number to streamline communication practices and brings about team collaboration between different departments. Customers remain highly engaged with your organization, and continuous two-way communication boosts brand recall. Investing in office phone numbers is definitely the latest buzzing trend – in fact, the VoIP market is expected to increase to $ 204. 8 billion by the year 2020. There are tons of new features in VoIP solutions, and organizations can accrue a vast number of exciting benefits. The array of corporate features in virtual phone systems help in enhancing workflow, eliminate time wastage spent on inefficient communication, and reduce phone costs. Call recording, voicemail, queuing, and barging are some popular facilities offered by virtual phone solutions. The best part about VoIP phone systems is that they are highly customizable, and can also be scaled up or down to suit your business requirements. So, it’s definitely not too late to get the best office phone number for your organization and enjoy radical facilities such as call forwarding! Suggested Read : How to Forward Calls from Landline to Mobile? How Does Call Forwarding Work? One of the most novel features... --- ### Cloud Based Phone Solutions For European Markets - CallHippo > Capture your target audience in the European markets through a best virtual phone number – cost-effective, novel features and accessibility. - Published: 2019-02-04 - Modified: 2024-12-09 - URL: https://callhippo.com/blog/country/voip-solutions-for-european-markets - Categories: country If you are searching for a holistic communication platform for your organization, you’re your search here as a Top virtual phone system will solve all your problems! Voice over internet protocol has taken over the corporate world by storm. Business phone numbers are the latest trend and have increased in popularity as most people have now moved on to adopting virtual phone numbers over traditional phone systems. Getting a second phone number is certainly advantageous for your organization, as it ensures employees are able to separate their personal life from their workplace. Most companies across the globe have taken the plunge and invested in second phone numbers powered by VoIP technology. In fact, the rise of virtual phone numbers can be assessed from the fact that the VoIP market is set to increase to $204 billion by 2020. Why Your Business Needs A Europe Business Phone Number Europe is a dynamic business ecosystem for all kinds of organizations as it provides ripe opportunities, easy regulatory policies, and unparalleled access to a cosmopolitan consumer base. The European market is on a growth high – in fact, research has shown that in the first quarter of 2018, the GDP of the Euro area increased by 2. 5 percent compared to the same quarter of the previous year. The European markets are a tough field to break into, so getting a business phone number for your expanding business organization in Europe is a necessity. So what exactly are your options? You may get... --- ### Port Number from Grasshopper with CallHippo in UK for 2025 > Port your Existing virtual phone number from Grasshopper to CallHippo in Just 3-4 Weeks and Enjoy Best Quality Calling Experience. - Published: 2019-02-02 - Modified: 2025-04-22 - URL: https://callhippo.com/blog/alternative/port-number-from-grasshopper - Categories: alternative Grasshopper UK embarked on a journey and provided small businesses with a professional phone system. It was the best recommended virtual UK mobile number provided in the UK all these years. However, from this year they will not be accepting any new sign-ups since they are leaving the UK. But, they have promised that they will help their existing customers port UK virtual phone numbers or UK toll free number to another carrier before they officially shut down the service. Port Number from Grasshopper to CallHippo All this while, Grasshopper was doing quite well without any signs of weakness. They are a large and successful cloud-based telephony service in the UK. It was quite easy for them to handle business from another place as well. However, since they have decided to move on it is high time customers look for other cloud communications companies. It is suggested that the sooner you port the UK number, the more flexibility you will have. As already mentioned CallHippo is the best Grasshopper, RingCentral alternative in the UK. CallHippo has always been ahead of the competitors for Grasshopper. Moreover, now that Grasshopper is officially shutting down, it is the best time for CallHippo cloud communications company to offer as much as possible and be on top of the league. How to Port Number from Grasshopper to CallHippo? Porting option for a virtual phone number in the UK is not too many, and if you are looking for the best Cloud-Based Telephony Services in the... --- ### Honest CallHippo Reviews: See What Users Really Think > Choose VOIP System provider on the basis of CallHippo reviews on Capterra. Read our article to know more about CallHippo Capterra reviews. - Published: 2019-01-04 - Modified: 2025-05-06 - URL: https://callhippo.com/blog/general/callhippo-reviews - Categories: General Exceptional customer service can make or break a company's reputation. CallHippo, a leading virtual phone system provider, recognizes this and makes client happiness a top priority. CallHippo reviews showcase just how their skilled support team goes above and beyond expectations before, during, and after the sales process. From thorough pre-purchase consultations to unlimited post-implementation training, CallHippo aims to fully equip clients for success. Users highlight the convenience of 24/7 support via phone, email, and chat, along with extensive self-help resources. The CallHippo team promptly resolves even complex issues with customized solutions. With a 4. 3/5 rating on Capterra and GetApp, reviews praise CallHippo's transparent pricing, tailored recommendations, and technical expertise. CallHippo's responsive support minimizes business disruptions and keeps clients productive. In this CallHippo review roundup, explore what real users love about the platform and service. Discover how CallHippo earned loyalty through delivering phenomenal assistance grounded in deep VoIP knowledge. When selecting virtual phone solutions, reliable support matters. CallHippo sets the bar high, as their happy customers will attest. Let's start with what CallHippo has that its rivals lack - CallHippo Features CallHippo offers a comprehensive set of features designed to streamline customer service experience and boost productivity. From intelligent call management to omnichannel analytics, these tools empower optimizing every interaction. An overview of their robust phone service telephony features are below - CallHippo Integration CallHippo is designed to integrate seamlessly into any existing technology stack. The platform plays well with others through robust APIs and connectors. The extensive internal integrations... --- ### Why Virtual Phone Systems are Essential for Online Business Success > Learn why a virtual phone system is essential for online businesses. Explore its benefits, including cost savings, global reach, improved customer service, and advanced communication features. - Published: 2018-12-21 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/telephony/virtual-phone-numbers-critical-online-businesses - Categories: telephony In the wake of the digital world, businesses are not holding themselves back. You shouldn’t do that too. To take your business on a global level, never underestimate the significance of a virtual phone system. It may help you save 40% on local calls, increase the productivity of employees, and increases sales. Why Online Businesses Need Virtual Phone Number? Online business stores have become a new fad in the industry that allows buyers to shop from the comfort of the home. Though, the trend has gained notable popularity, providing a par excellence service experience to your online customers is an uphill struggle. A online business phone number can help you with this. If you have recently marked your presence in online business, you have to be well-prepared to face up to the challenge. The very first struggle that you are going to face is to build a constant and responsive communication point. As you are going to deal with your customers physically, a Business phone number is the only way via which you two can connect. Services and virtual numbers offered by CallHippo are your best help in this. Benefits of Having a Virtual Phone System in Place With an affordable cost, multi-facet functionality, and easy usability, a virtual business phone number makes you self-efficient in many ways. Here is the list of things that it does it for your online business: The Power of Internet Telephony Using an online phone number gives you the flexibility and freedom of designating... --- ### VoIP Is Going To Be An Unprecedented Product > This article explains why your business is in a dire need of VoIP phone system. Expand it globally at an affordable cost with CallHippo. - Published: 2018-12-13 - Modified: 2023-01-04 - URL: https://callhippo.com/blog/telephony/know-voip-going-unprecedented-product-year - Categories: telephony With each passing year, we see some technology trends and products that accelerate market growth and helps the business to generate more revenue. The year 2021 is going to be the year of VoIP phone system. To find out how to go through this article. Running a successful doesn’t demand a magic wand. It demands a successful marketing plan, right tools, and constant communication with customers and within the team. A virtual phone number is the first and foremost tool contrivance if you want to integrate success at an affordable cost. Even nowadays online businesses need virtual numbers for making better business communication. Whether you are a Mogul of your respective business area or a start-up that is taking baby steps towards the zenith, a constant communication system is a key to success. As your business phone system is going to expand over a large area, it has to be cost-effective, easy-to-port and should be capable enough to cater to all your business needs. In addition, when businesses are going global at a drop of a hat, your business phone system should provide you an easy on the pocket international calling system with impeccable call clarity and reach. Achieving all this is a nightmare with a traditional landline phone system. That is why more and more businesses are taking pride to own a virtual number. The verity of this fact can be established with the below-mentioned data: The latest report released by Future Market Insights stated that the computer-to-computer service... --- ### How To Get Rid Of Landline Phones And Switch to VoIP Phone System > Tied up to your desk phones? Make and receive calls anywhere and anytime and from any device using virtual phone numbers. - Published: 2018-12-04 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/telephony/get-rid-desk-phones-using-mind-blowing-technology - Categories: telephony, voip In this era of the internet, the traditional phone system has become outdated. Tied to landlines on a desk in the office is no longer appreciated by people, employers, managers, or people in the business. Operating the traditional phone system doesn’t fit the way businesses work these days. Today people can get their work done sitting from anywhere across the globe, thanks to technology. The rise of cloud-based phone systems had enabled users to answer the phone from any device. It gives all functionalities of a telephone in your smartphones, desktop, or tablets. It eliminates the need to be tied up to the desk phone. You will not be tied up to the desk phone any longer. What Is Voice Over Internet Protocol (VoIP)? Most small businesses start by purchasing a single landline with a dedicated business phone number. The drawback here is that the line is shared by every employee working for the firm, and when the line is busy, they have to wait for their turn. As soon as the company starts to grow, you might require a server and a desk phone for each employee, many cables, and an answering machine to route calls. This may cost you around $1000 for cables and servers, $50 per phone, and $20 per month per line of service. And, we haven’t added the installation and maintenance costs yet. So, what’s the alternate option? Implement a VoIP phone system in your organization. A VoIP, or virtual phone number, will remove the... --- ### What is PBX Phone System: Types, Features, and Benefits > Learn about PBX phone systems: definition, features, benefits, types, and how they help businesses enhance communication and reduce costs. - Published: 2018-11-21 - Modified: 2024-12-13 - URL: https://callhippo.com/blog/telephony/what-is-pbx - Categories: telephony As your company grows, so will the number of employees. Consequently, it will become difficult to communicate with every employee in person. This is where a PBX telephone system comes in. PBX, or private branch exchange systems, refers to a business telephone system that ensures phone connectivity for employees in an organization. A globally hosted PBX market is valued at 4. 19 billion USD; it is a must for businesses focusing on customer service. In this blog, we will learn what a PBX phone system is, its key features and advantages, the different types of PBX phones, and how to choose the best PBX system for your business. What Is A PBX? PBX, or private branch exchange, is a hardware system that offers phone connectivity within an organization. It is a business telephonic system that handles routing and switching of calls between a company and a telephone network. Given that PBX is a private network, the main telephone lines, also known as trunk lines emerging from the public switched telephone network (PSTN), are divided into a smaller, limited number of lines or endpoints called branches. These branches enable the staff in an organization to connect with the outside world and make phone calls to each other. A PBX phone system's key functions include managing multiple inbound and outbound calls, call routing, call queuing, conference calling, auto attendants, and so on. How Does A PBX System Work? Traditionally, a PBX system was operated using an exposed wiring panel with sockets. Wires... --- ### Make a Local Virtual Phone Number and see your Sales Speed Up > Get virtual phone numbers online in 50+ countries starting from as cheap as $6.! Try the local virtual phone numbers anywhere risk-free. - Published: 2018-09-17 - Modified: 2025-03-25 - URL: https://callhippo.com/blog/country/local-virtual-phone-number-and-see-your-sales-speed-up - Categories: country As markets continue to get saturated with every kind of product you can imagine, marketing and selling products get tougher with each passing day. Simply selling more won’t do the trick, you need to sell smarter. Companies are coming up with novel ideas and viral marketing campaigns in order to sell more. But the truth is you can go back to basics and manage to connect with your customers just as easily. 92% of customer interactions still happen entirely over the phone. How could you get more out of a phone number? Well, with a traditional landline connection, there’s not much more you can do. But why stick to a traditional landline or even cellular mobile connection when there’s better technology that can harness the true potential of business communication? This is the reason virtual phone systems have experienced a surge in their popularity and acceptance rates. A virtual phone number helps the business in many ways and it is loaded with features as well. Here are some of the ways a virtual phone system can help your sales team to operate at a different level altogether: Integrating with Sales-Enhancing Tools Tools to boost your sales are available a dime a dozen. Most companies rely on standard tools such as sales CRM, email marketing, etc. in order to complement traditional sales and marketing strategies. Many providers now make available the unique functionality to integrate your cloud-based phone number with a plethora of standard sales tools like the CRM (Customer Relationship... --- ### 8 Parameters that Affecting VoIP Phone System Calling Quality > We have pointed out the eight factors that affect VoIP call quality. Read this complete article and know how you can improve VoIP Phone System Calling Quality. - Published: 2018-08-30 - Modified: 2024-10-25 - URL: https://callhippo.com/blog/telephony/factors-that-effect-voip-phone-system-calling-quality - Categories: telephony Globally there were around 1 billion Mobile VOIP users worldwide in 2017 and this is expected to grow to 9. 87% by 2021. A lot of businesses have already chosen VOIP over other types of Phone system beating even PSTN by 36% to 24%. Two reasons why small businesses are not satisfied with their Phone system is Voice Quality and cost. To add to this, according to research by GCTV you have only 8 to 10 second to grab the attention of a phone call and if during this small time period the call quality is bad you are sure to lose a prospect customer. Nobody likes to shout “Hello Hello” continuously. Those dark days are gone and there have been huge improvements in the quality. “ Nothing is perfect in this world” as there are still some instances of poor call quality. However, the good news is that the reasons behind these issues are easy to track down and fix. This article will walk you through some of the main factors that can affect the call quality and what can be done to fix them. Bandwidth The internet connection is an important factor that affects the voice quality in VOIP conversations. Bandwidth is a key factor that affects call quality. A broadband connection will work perfectly right if it is not shared with too many other communication equipment. Dependency on bandwidth is one of the main drawbacks of VOIP technology. Equipment Cheap equipment is usually made up of poor... --- ### 3 Steps to Setting up a Toll-Free Call Forwarding Service > Step by step guide for toll free call forwarding to utilized the call forwarding and make your business avaiable to your customers all time - Published: 2018-08-24 - Modified: 2024-12-06 - URL: https://callhippo.com/blog/virtual-numbers/toll-free-call-forwarding-service-for-your-business - Categories: Virtual Numbers It is estimated that 85% of the customers whose calls you miss will never call you again. Therefore, Each missed call can cost you, one potential customer. The best way to deal with this is to forward the calls waiting in the queue to various phone numbers. The toll-Free phone number also helps to improve customer experience and it is an essential factor for the growth of a business. You will never miss a call again, whether you are working from home, your office, the airport, or a hotel room. You can decide exactly how and where your calls are directed. A call forwarding service ensures that every customer gets the attention that they deserve. In this article, we will discuss how to set up a toll-free call forwarding service in three easy steps. What is Call Forwarding and How Does It Work? Most of us know that call forwarding essentially allows you to route calls to a different number. These calls can be routed to your landline, cell phone, business phone number, or even someone else’s phone. Toll-free phone numbers for business are not just beneficial, it is kind of a necessity. It builds a trust factor in consumers. Toll-free call forwarding works exactly like traditional call forwarding. The key difference between the two, however, is that with toll-free forwarding the phone call is forwarded from a 888 toll-free number. Suggested Read : How to Forward Calls from Landline to Mobile? What are the Typical Call Forwarding Rules? You... --- ### 6 Factors to Consider While Choosing the Right Phone System For Your Business > Here is a guide to choosing the right business phone system for your business needs. Here's how to pick a business phone system at an affordable prices. - Published: 2018-08-13 - Modified: 2024-11-15 - URL: https://callhippo.com/blog/telephony/6-factors-consider-choosing-right-phone-system-business - Categories: telephony When you look around you will realize how rapidly communication systems have changed and evolved in just a few years... weight, camera resolution, screen size, processing speed, and so on. A business phone system is no different. The speed at which cloud technology is advancing is frightening. A business phone system which is also called a commercial Phone System can do much more than make and receive calls. The most reliable systems integrate messaging, conferencing, and more. Gartner Analysis predicts that there will be a rise from 8% in 2013 to 33% in 2017 in the cloud-based phone system. It is also estimated that this number is going to surpass 60% by 2022 with a total of 695 million users. Buyers Alert. . ! ! Choosing the wrong VOIP system can cost you hundreds and thousands of dollars if that doesn't work right. You might end up either costing you a downtime or a missed client/prospects calls. If buying a new phone system is the next thing on your mind, you are going to make a very important decision which if mishandled can waste your lot of time and money. Frustrated clients, poor sound quality and lots of other communication problems is what you will end up with. If you have already started looking for a software you might have met with a lot of conflicting reviews, confusing “geek speak” and no true answers to the question on sound quality, internet connection requirement etc. Many vendors deceive their customer into... --- ### Virtual telephony system that talks to your CRM > Use CallHippo CRM telephony for better client interaction which allows you to make and receive calls directly from your CRM. - Published: 2018-08-02 - Modified: 2025-04-02 - URL: https://callhippo.com/blog/integration/virtual-telephony-crm-integration - Categories: integration 89% of the businesses are soon expected to compete with each other based on only one parameter- CUSTOMER EXPERIENCE. In today’s over informative environment not having detailed information about your customers can put you away behind your competitors. In fact, you will lose a competitive advantage of not having insightful data that your rivals are probably flourished with. In order to address this issue a lot of organizations today have adopted CRM platforms to capture customer data to drive the sales and marketing processes. If you know the trick to use CRM smartly you can create a 360-degree view of the customer and provide them with the information needed. Implementing a CRM is one thing and using it to integrate processes and workflows to make it a powerful business component is another thing. This is where linking the virtual phone system to the CRM software can change the game of your business. It will increase the call volume, provide better visibility into the call activities and will improve training processes. Save all your customer interaction by integrating telephony into the CRM software. Some of the outstanding features of these power couple are: Type the number you want or copy it from your contact list, or make a call directly from the CRM using the click to call functionality Using a VOIP based CRM note down the important points while communicating with your prospects and save them so that they get reflected in your timeline. All the calls made and received... --- ### How to Call Canada From the US in 2025 [Quick Guide] > Finding a way of how to call Canada from US? Check out this quick guide where you can get all the calling codes you need. - Published: 2018-06-05 - Modified: 2025-04-23 - URL: https://callhippo.com/blog/country/call-canada-from-us - Categories: country Canada is one of the biggest markets for US businesses. One of the reasons for this is that Canada has the most educated workforce in the world. Besides, Canada’s excellent quality of life attracts talent from all over the globe. However, when you expand or open a business in Canada, you’ll need to call your customers in the country more often. And this guide will help you do that effortlessly. How to Make Calls on Canadian Landline from the US? There is no staunch process for calling Canada from the US; it includes some basic steps. Once you understand it in detail, calling Canada from the US becomes easier for you. Let’s Understand it now: Step 1: US exit code, "011" Step 2: Dial Canada country code, "1" Step 3: Dial the specific area code you want to reach in Canada. Step 4: Enter the landline number you want to reach So this is what your number should look like: 1- – This process of calling Canada for the US is more straightforward than in other countries because it doesn’t require any exit code or country code like in other parts of the world. HANDPICKED RELATED CONTENT: How To Call Peru From USA How To Call Chile From The USA How To Call Brazil From USA How to Make Calls on a Canada Cell Phone Number From the US? Just like calling Canadian landlines, dialing calls to cell phones from the US to Canada is simple. It just requires some... --- ### How to Call South Africa from the US? > Discover how to call South Africa from the USA with ease. Our guide covers dialing tips, codes, and methods for affordable international calls. - Published: 2018-05-31 - Modified: 2025-03-13 - URL: https://callhippo.com/blog/country/call-south-africa-from-us - Categories: country South Africa has a highly developed economy. It is one of the largest exporters of gold, platinum, and other natural resources. Besides, it is a great country for starting a new venture or expanding an existing one considering that it has a relatively high GDP per capita compared to the other neighboring countries in the Sub-Saharan African region. And, given that you are reading this, we are assuming you have already set up an office in South Africa or are planning to do so. To run the business successfully, you will need to contact your customers and give them a way to reach you too. Therefore, let’s look at how to call South Africa from the US without any more ado. Follow these 4 steps to call South Africa from the USA Step 1: Enter the US International Exit Code Every country has a unique exit code that enables people to dial outside the country. To call South Africa from the US, you will need the US international exit code, i. e. , 011. Step 2: Enter the South Africa Country Code Just like the exit code, every country has a unique code that permits you to gain the access that you require to call. In the case of South Africa, it is 27. Make sure to use it after the US international exit code. Step 3: Enter the code for the specific geographic area in South Africa that you need to call South Africa has a different two-digit code... --- ### 9 Reasons CRM Phone Integration Improves Customer Experience > CRM phone integration helps businesses boost customer experience. With CRM phone system integration, business calls become more seamless. - Published: 2018-05-17 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/integration/crm-phone-integration - Categories: integration Managing your customers is a vital task for any small business – it is rightly said that the customer is king! Organizations that constantly fail in customer relationship management often suffer from dwindling profit rates. Research recently has shown that 82% of clients will leave the endorsing organization because they think or feel you do not care about their opinions. Today's business arena is highly competitive; companies often struggle to find the right way to form meaningful and lifelong relationships with customers. Seamless communication, great service, and round-the-clock support are some measures that can go a long way in keeping your customer base delighted with your organization. Is there any comprehensive solution to help organizations manage streamlined communication and effective customer engagement? Virtual phone number CRM integration is a holistic platform that can help your business instantly enhance efficiency, productivity, and customer service. Let's discuss CRM integrations, their advantages and ways they boost customer satisfaction levels. What is CRM? Customer relationship management (CRM) is software that handles businesses and relationships between your business and clients. The main aim of CRM software is to strengthen and improve business relations. With a CRM business phone system, companies can easily connect with clients, streamline processes and boost profit. A CRM system helps your organization concentrate on relationships with specific individuals throughout the lifecycle like clients, employees, support teams, service users or suppliers. It also helps find new clients, garner their business and enhance your relationship with them. CRM solutions help the marketing and... --- ### How to Call Brazil From the USA? (+ Brazil Area Code) > Find the most suitable answer on how to call Brazil from the USA. And descriptive guide about Brazil area codes, and country code. - Published: 2018-05-01 - Modified: 2025-05-07 - URL: https://callhippo.com/blog/country/how-to-call-brazil-from-us - Categories: country It's that era of Brazil where the consumer class is making enough money, building appetite and buying, buying and buying. It is also the most advanced industrial sector for Americans. Another interesting thing about starting a business in Brazil is they have more phones than people which means the communication system is already in place and it is very easy to reach out to customers and know what they are looking for. The only problem is people often get confused while calling in Brazil or trying to look up for a Brazilian telephone number. Infographic On How To Call Brazil From The USA So, let us also understand some basics about Telephone System in Brazil and then the calling party: Infrastructure In Brazil, all regions have a specific geographical prefix. Numbering The Brazilian phone number has the format xxxx-xxxx. In Brazil usually, landlines start from 2 to 5 and mobile numbers usually start from 6 to 9. How to Call Brazil from the USA? Confused about how to dial brazil from us but it's extremely simple if you have some basic idea about the International Calling system. Before placing a call in Brazil there are some pre-requisite to consider as the current time in Brazil, US international prefix, Brazil phone codes, geographic code, and local phone number. While toll-free phone calls are ordinarily free, you might be charged a customary worldwide rate or much higher when calling from abroad. Take a stab at calling the customary number. 1. Obtain the... --- ### What is Click to Call Software? Features & Benefits Explained > Discover how click to call software simplifies customer interactions. Learn its benefits, features, and how to integrate it with your business tools. - Published: 2018-04-16 - Modified: 2025-04-04 - URL: https://callhippo.com/blog/telephony/click-to-call - Categories: telephony In today's fast-paced digital world, businesses are constantly looking for ways to stay ahead of the competition and boost their performance. One strategy that has gained considerable traction is click-to-call. Click-to-call technology allows customers to contact businesses with just a click, connecting them directly via text chat or to a customer support representative without the need for manually dialing a phone number. This powerful tool has proven to be a game-changer for businesses looking to improve customer experience (CX), drive sales, and increase customer engagement. This comprehensive guide extensively covers the advantages, key features, and implementation steps for click-to-call functionality in three different ways. What Is Click to Call? Click-to-call, also known as click-to-dial, enables customers to initiate phone calls to businesses with just a click, eliminating the need for manual dialing. With click-to-call, customers can easily connect with businesses, whether it's to get support or place an order. In recent years, this technology has become increasingly popular due to its efficiency and convenience for businesses. With just a click of a button on a website/app, customers can connect with a customer support representative easily, resulting in rapid and seamless communication. How Does Click to Call Work? Click-to-call works by utilizing a web-based interface or mobile app to initiate a phone call. Typically, businesses incorporate click-to-dial buttons on their websites or within their apps, allowing customers to initiate a call with a single click quickly. When the click to call button is pressed, the system automatically dials the business's phone... --- ### What Is TAT in Customer Service & How to Improve It? > Improve customer experience with quick turnaround time. Learn about what is tat in customer service and the importance of TAT in call centers. - Published: 2018-04-09 - Modified: 2024-10-29 - URL: https://callhippo.com/blog/general/what-is-tat-in-customer-service - Categories: General Good customer experience is the top-most priority of every business. The one crucial metric that plays a pivotal role in measuring and enhancing customer service quality is Turnaround Time (TAT). Turnaround Time is a metric used to gauge the speed at which customer service requests or inquiries are resolved. For calls, the benchmark TAT is 3 minutes or less. In this comprehensive blog post, we'll delve into what TAT in customer service entails, why it's essential in a call center environment and strategies to improve it. What Is TAT in Customer Service? TAT, which stands for Turnaround Time, is a critical performance indicator used to evaluate the efficiency and responsiveness of a customer service team. It refers to the total time taken to address and resolve customer inquiries or issues from the moment they are raised until they are satisfactorily resolved. TAT encompasses the entire process, from the initial point of contact, such as a phone call or email, to the final resolution and closure of the customer's concern. Why Is TAT in Call Centers Important? Turnaround time can prove beneficial in many instances, and below are the main points that reflect why TAT in call centers is important. 1. Customer Satisfaction Efficient TAT directly impacts customer satisfaction. When customers receive timely responses and quick resolutions to their problems, they are more likely to be satisfied with the service provided. This leads to higher customer retention rates and positive word-of-mouth recommendations. 2. Cost Efficiency A well-managed TAT can lead to... --- ---