Telephony is the backbone of every office, whether it is small or big. That’s why, besides other obsolete technologies, telephony has only evolved in the past years. And the fact that humanity is directly or indirectly dependent on technology proves the business phone system is here to stay. As we evolved, so did the technique we used, and one of the technologies is the phone system.
We have moved ahead from the long-wired landline phones to the chic and tech-savvy virtual phones that are virtual PBX. No wiring, no hardware, and no extra staffing required.
What is Virtual PBX?
A virtual PBX is an evolved telephone network that is used by companies and organizations for communication purposes. This system allows the users within their range to communicate with each other and the outside world. The internet does it, typically by voice over IP (VoIP) technology.
Due to its dependency only on the Internet, you can install more phones than the traditional wired phone system and allows you to make free calls between users. You can have benefits like call recording, voicemails, transfers, IVR, ACD call queues, and much more. Other than that, a PBX system is much more flexible than proprietary systems. A modern PBX phone system uses less expensive and replaceable, standard hardware.
Features and Benefits of Virtual PBX
In this article on Virtual PBX, we will discuss the benefits and features of Virtual PBX in detail. Although some main benefits are reduced costs, flexibility, scalability, low maintenance cost, having a professional image in front of the client, and so on.
Most of the VoIP PBX systems offer Virtual PBX solutions. But the prime advantage of using a hosted system is it provides scalability. And with that scalability, any business can grow as much as they can. After the growth in staff size, they can decide which features to add and which features to unsubscribe.
Here are some benefits that a Virtual PBX system has-
1. Lower monthly bills
Using a traditional phone is not only hectic but incurs a lot of charges as well. You will have to pay for the monthly calls, which costs more, but there are high chances of messing up with the hardware every once in a while. But that’s not the case with a PBX phone system as it is comparatively cheaper and you don’t have to worry about taking care of the hardware. There are economic packs for long-distance calls based on the minutes used.
2. No outside assistance required
Not everyone is adequate to handle an entire office telephone system on their own or has a huge staff that can take care of it. There are many companies with such issues who hire a 3rd party consultant to manage their PBX system and even pay extra charges. But if you cannot afford that sort of policy, you can anytime upgrade to a hosted PBX system. Your existing staff can program it easily. A hosted PBX phone system is maintained and owned by an offsite VoIP service provider.
3. One-time costing is economical
Any phone system, whether it is a landline phone or an on-premise PBX system, needs hardware. And any system that requires the installation of equipment is costly from the time you install it to its monthly maintenance. If we talk about a hybrid or traditional PBX system, you might have to spend between USD 5,000 to USD 20,000 for installation, wiring, programming, and the entire setup. And as we mentioned before, how economical it is, and pricing of a PBX system is cost-efficient that can be afforded by all kinds of organizations.
4. Communication made easy
No matter how big or small the company is, a sound communication system is mandatory. A communication system that allows the office staff to communicate with each other and the outside world. Everyone can benefit from a hosted PBX that doesn’t matter if you have a multinational company or virtual company where you have telecommuter employees only. An organized and virtual PBX system is also known as the business VoIP PBX phone system as they transmit calls over the Internet, so no employee has to stay restricted to one location.
5. No halts whatsoever
Internet connectivity is the gist of the world economy, and it would fail without the Internet. But let’s take a typical instance, for example, that can judge the importance of the Internet in office spaces. Your voice mails, main menus, connectivity depends on an internet connection, but you will save much time if you have a hosted PBX system. If you lose an internet connection, your external caller will still get your main phone menu every time they call during downtime.
6. Choreograph Your Calls Via IVR Menu
PBX phone system is known for its ability to have multiple IVR menus. Whenever you get an essential incoming call, you can instantly redirect it to the appropriate department and concerned person.
7. Practical and Efficient Set Of Features
Besides being efficient and cost-effective, the best thing about the PBX system is that it provides you with numerous features at a dime. That means even a small business can access enterprise-level features like voicemail or auto-attendant.
It doesn’t matter if you are a startup, freelancer, entrepreneur or a giant firm, Virtual PBX phone system gives its users the ability to have a professional presence in front of their clients, vendors, investors, and customers.
Drawbacks of a Virtual PBX
Although this system is pronounced flawless by its users that have been having a rocket high success rate still there are some points that you should note down before upgrading.
i) It can handle only inbound calls and is more appropriate for a small office.
ii) You can only have a limited number of extensions.
iii) Users can only take advantage of limited free minutes.
iv) You cannot opt for voicemail-to-email feature
v) Users might have to pay for conference calls.
What are the significant differences between a Hosted PBX and a Virtual PBX?
PBX service gets hosted at the location of the host. The user has to connect via IP to the provider for voice service. The entire setup of hosted PBX is offsite, which means you don’t have to hire new staff or bear any IT and installation charges. Your business will have the ability to manage the phone system with its user-friendly panel.
On the other hand, virtual PBX is a scaled-down variant of the hosted PBX system. It only handles inbound calls. A virtual PBX system is the same as hosted PBX, which is maintained offsite by the service provider. But it is designed to handle simple inbound call-routing for a small office with modest staff size, low budget, and more straightforward calling requirements.
Why is Virtual PBX better than other phone systems?
Due to the lack of flexibility and unwanted bills, traditional phones have lost their importance almost everywhere. To top it all, the increasing popularity of virtual PBX in startup businesses, freelancers, entrepreneurs, or even small owner-managed businesses. It has scalability and esteemed quality communication service that, too, at a limited cost, is best suited for small businesses. If you want to know about the different types of virtual PBX phone system, contact one of the CallHippo executives.
ALSO READ :