Technology has become an integral part of all businesses, big or small. It is revolutionizing various segments of businesses across the globe. More and more companies are now shifting to cloud telephony. Let us discuss the reason behind this shift and how you can use the cloud to your advantage.

The global market space is highly competitive, with each business trying to get ahead of its competitors. In this cut-throat competition, cloud telephony has become a necessity rather than a luxury. Being able to access documents from anywhere and at any time has truly proved to be a game-changer for businesses.

What is cloud telephony?

Before we move onto the features and benefits of cloud technology, it is important to get a clear understanding of what the cloud is. By definition, cloud telephony refers to high-end virtual servers that store, process, and manage your data over the internet.

Put simply, a cloud is a remote server on the internet. You can use this server as a database to store all crucial documents and files. It does not require any hardware or physical storage space. It keeps your data secure and is easily scalable.

What does cloud technology bring to the table?

cloud technology

Now that you have a fair understanding of what we mean by cloud telephony, let us look at some of its features that make it indispensable.

1 ) Easy Access to Data

The biggest advantage of using the cloud is that you can access any document or file on the go. You could be working from home, traveling to meet a client, be on a vacation with your family, or sitting in a cafe two blocks from the office – you can access the cloud whenever you want!

Think back to those times when you needed your senior’s approval on a file before you could proceed with your work. But he was away from the office for some reason and you had to put everything on hold till he came back. Frustrating, right? And a complete waste of time!

However, on using the cloud database, you will never have to wait again like this! You can get instant approvals and confirmations, making the decision-making process faster and easier. Moreover, the company will never lose important documents again as they will all be safely stored online.

2 ) Easy scalability

Cloud computing solutions can be easily scaled up or down depending on the requirements of your business. The best part about cloud technology is that it doesn’t require any physical hardware to operate. Hence, scaling up can be done easily without installing new hardware and infrastructure.

On the other hand, it is also possible that your business has rit a rough patch and you are looking to cut down on costs. In such cases, you need not worry about storing bulky hardware and getting rid of any physical resources. You can easily scale down your cloud infrastructure without incurring any losses.

Moreover, while purchasing a cloud telephony service, you can pick and choose from a wide array of features and pay for only the ones you need. You can easily add or remove these features anytime depending on your requirements.

3 ) Never lets you miss a call or message from a client

A lot of businesses have entered the global market and are dealing with companies worldwide. However, different time zones and huge international call bills continue to be a big hurdle for these businesses. Fortunately, cloud computing has a solution to this problem as well.

With its advanced notification system, you will receive immediate alerts of calls and messages, even when you are not in the office. Features like voicemail to email make it easier for employees to receive and respond to important messages.

But what about local companies who have not yet gone global? Cloud telephony has a lot to offer them as well! Apart from unified notifications, it also provides detailed call logs and records. It creates an automatic caller database for you which can also be integrated with your CRM software.

Why Cloud Telephony is a must-have for businesses today

cloud telephony for business

So far we have read about the various features of cloud computing. Let us now look at the advantages that it provides that make this software indispensable.

1 ) It’s pocket-friendly

The best part about getting cloud technology for your company is that you do not need any external hardware or infrastructure to set it up. It is a software that can be accessed from any device with a working internet connection!

Moreover, since it does not require any specific hardware, it does not call for any periodic maintenance as well. Thus, you do not need to spend boatloads of money for the upkeep and maintenance of this software.

It is easily scalable and can be scaled up or down without any extra charges. Also, if you relocate your office to another location, it can be set up in the new location in seconds without any professional help.

It is also extremely easy to fix in case of any bugs or errors. You do not need to wait for hours for engineers to come and look at the hardware. Maintenance and bug-fixing can be done in seconds, preventing any backlog from occurring.

2 ) Centralized database

Physical filing systems have become old, tedious, inaccurate, and inefficient. Data can be lost, damaged, misrepresented, and stolen. Moreover, it takes forever to rummage through piles of documents and find the one that you need!

Another significant advantage of cloud telephony is that offices can maintain a centralized database with all their data in one place. It makes the data easy to manage and locate. It also allows you to maintain different access levels so you only authorized personnel can access sensitive data.

With the help of this virtual centralized database, employees across various departments and branches can easily coordinate with each other. They can access the required data in a jiffy and get the work done quickly and efficiently. They no longer need to wait for faxes or letters to carry on with their work.

3 ) Access to real-time data and analysis reports

Data is the backbone of any successful business. Without getting access to data that is up-to-date and accurate, management officials cannot take the right decisions for the business. As the competition becomes more fierce, cloud technology becomes a necessity for accessing real-time data.

Cloud computing software also allows you to analyze data. They analyze the data for you and produce performance reports based on various parameters. These reports can be used to make useful changes and weed out existing problems in the company. Moreover, you can also predict and resolve any problems that might occur in the future.

The future of cloud computing

With the COVID-19 pandemic, work from home has become the new normal for many companies across the globe. With businesses shifting to virtual offices, cloud telephony becomes the need of the hour.

This technology is undoubtedly here to stay. It shows great promise of revolutionizing the way businesses run and doubling the efficiency of storing and managing data. It is relevant and useful to businesses across all sectors and structures.

The future will definitely see cloud computing becoming an integral part of every business, big or small. Physical filing systems and spreadsheets are on their way to becoming obsolete. Cloud technology is soon to be the new normal.

Updated : April 28, 2021

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