The answer to the above questions may be “NO” if you have a traditional phone system in your company.
Traditional phone system hampers communication as it becomes difficult to respond to customers at one go. Today, VoIP (Voice Over Internet Protocol) service is becoming the go-to choice for telecom companies due to its ease and popularity.
“The Mobile VoIP market in the U.S. is estimated at US$14 Billion in the year 2020. “ [Source]
Someone has rightly said, “Every Business is a Communication Business”
Today’s customer expects a business to respond almost immediately. The higher the wait in the communication, the more difficult to hit the bottom line.
Deploying virtual phone numbers in the company can simplify communication and increase productivity. With the increasing internet speed, businesses are opting for VoIP phone systems and diminishing the use of traditional phone systems.
So, is that reliable?
This blog will clear all your queries and highlight the reasons to use the virtual phone number for business
Let’s start with the basics:-
What is a virtual phone line?
A virtual phone line a.k.a DID (Direct Inward Dialling) uses an internet connection to make phone calls, including redirecting and routing calls from one number to another, IP address, or devices. It uses a single phone number to function on multiple devices (home, computer, and tablet).
Traditional phone lines rely on complex network cables which is not the best option in the long run. On the contrary, virtual phone lines are a technology of the wireless age, enabling businesses to have greater control and flexibility.
There are some of the major differences which need to be addressed.
|Traditional Phone System||Virtual Phone System|
|Dedicated phone lines||Needs internet connection|
|Need to pay extra to avail the features like caller id, call forwarding, etc.||Most of the features like call waiting, call queuing, redirecting, routing are included|
|Landline phones in premises add up operation cost||Relatively low cost compared to the fixed-line service|
|Calls are chargeable||VoIP to VoIP calls are not chargeable|
|Remains active during a power outage||Loss of service during a power outage. Needs power back-up|
How Does The Virtual Phone Number Work?
The calling experience remains the same as the traditional one, but the coverage is provided by the internet and not the cell tower. With the cloud communication provider, the phone calls are digitized and connected across traditional phone networks. The calls are routed to multiple devices or designated devices and even the device can be changed in real-time.
Virtual Phone Number for Business: Can You Rely On?
When the talk is about Reliability, it refers to the most important components:
- Call Quality
- System Update
While choosing VoIP, general questions whirl in their mind like:
- Will I be able to speak and hear with the customers?
- Will the call quality be poor? What to do in that case?
- Will my phone be ready to use whenever I need it?
So, if you choose VoIP service, call quality, echoes call, etc. are the result of hardware malfunctioning. Things that you can consider for the best quality call:-
- High-quality microphones
- Router Optimization
- Use of Ethernet connection
User’s hardware and Internet connection are the common causes of reliability issues. However, there are some other issues to be considered are:-
- Service Provider Reliability: Most VOIP providers aim to offer 100% uptime to their users and their servers are strategically placed in a way that works best across the globe. So, do you need to worry about downtime?
- Carrier Reliability: To avoid the issue of call drop, limited coverage ranges, and jitter, the service provider automatically switches from one carrier to the other functional carrier that provides more coverage.
We hope you got some ideas regarding virtual phone systems and how they are beneficial to businesses. Now let’s understand its advantages to know a little more about it.
Benefits of virtual phone number for business
- Cost Savings: No need to purchase any expensive hardware or software; just an internet and smart device, and you’re good to use. Moreover, the call charges for virtual phone systems are much cheaper than traditional carrier-based calls. If you decide to set up a traditional phone for your business, you may end up with unexpected heavy bills.
- Increases Productivity: No need to wait for an emergency call, you can call or receive phone calls anywhere. Calls can be routed, voicemails, messages, faxes everything can be delivered on your mobile phone instantly. Since a virtual phone is capable of working remotely, you can easily meet vendors or take up the on-site task while still being connected to the business. This means you can continue to work while not remaining present in the office.
- No more list of missed calls: Since the calls can be redirected, routed, or diverted wherever you wish to receive them be it your desktop, mobile device, or your company’s phone. This means that with a virtual number, you will not miss any important calls.
- Improves Customer Experience: Every virtual phone line provider is different; some offer call recording, while some offer automatic call distribution, speed dial, etc. Every virtual phone service provider tries to bring in the best customer experience.
- Rather than phone ringing just on the front desk, if it rings throughout the office, anyone can pick up the call.
- If you have a specialized feature like assigning group queues, you can assign calls to the employees as per the inquiry.
- SMEs and solopreneurs can even have a toll-free number which gives the impression of working in a large organization.
Disadvantages of Virtual Phone System
The benefits of virtual phone numbers outweigh the cons. However, let’s quickly go through some of the drawbacks.
- Faster networking speed is needed: One potential drawback of the system is the need for high-performance networking equipment like routers and switches.
- Stable Internet connection is required: Moving from a traditional to cloud-based phone system requires a high-speed or stable internet connection. Without that, the virtual phone system doesn’t work.
- Latency and jitter may occur: There are many servers between sender and receiver. If there is any network issue call quality may drop off. Jitter can result in choppy calls or delayed calls. And Latency can result in a brief delay or echo in the conversation.
Who can opt for VoIP service?
Every business can utilize virtual phone service. However, it is the best for: –
- Emerging Companies
- Seasonable Business
- Fast-Growing Companies
- International Business
What are your thoughts? Would you use it in your business?
VoIP offers everything that you require from the virtual phone line. Even if the internet goes down, with power-backup and auto-forwarding feature someone is there to answer the call. However, there are a lot more other functionality and features that virtual phone number service providers can offer to ease your business and increase productivity. It is the best communication system to get you, happy customers.