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How to Train Call Center Agents Effectively?

How to Train Call Center Agents Effectively?

Customers’ expectations from service centers are increasing. At the same time, customer loyalty is decreasing because of the rise in the competition and the ease of switching providers.  Today’s customers demand more than just an answer. They want to get their...

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A Guide To Formulating The Perfect Sales Script

A Guide To Formulating The Perfect Sales Script

Many sales agents believe that the key to their success is forging genuine relationships with customers. Now, if you want your customer interactions to go well, a great sales script can go a long way. So, what’s the big fuss about a sales script? You may wonder why...

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Last updated: January 30, 2020