Features for Business Phone System
Bid goodbye to manual dialing forever. Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function that automatically dials from an uploaded list of numbers for each campaign, improving productivity and saving time.
Improve call connectivity with the ability to choose between multiple telephony providers before placing a call. Bid adieu to all your call connectivity issues and empower agents by giving them the flexibility to choose the best provider according to their needs.
Improve your chances of success by knowing the best time to call your global customers. Know the exact timezone, country, date, time, and validity of the numbers you dial through Global Connect. Find out the right local time and customize your approach before every call for a better impact.
Smart Call Forwarding
Forward all incoming calls to an alternate number as per your convenience! Get your calls forwarded to your personal phone number after office hours or jump it through a series of phones, all without your callers knowing. Get seamless and smart call forwarding with CallHippo!
Redirect connected calls from your phone number to a team member as per your needs and convenience. Improve customer satisfaction and save organizational time by transferring their calls to the right person in the department.
Get more done through the power of collaboration. Join calls instantly and provide better resolutions through Call conferencing. Brainstorm, ideate, and collaborate from anywhere and reach your goals quicker. Be on the same page with your team and customers.
Handle peak hours like a pro with CallHippo’s Call Queuing feature that lets you keep customers engaged with personalized messages. No more hiring additional agents to handle heavy call flows. Calls are queued one after the other, and customers are kept informed of delays
Enhance agent performance, customer satisfaction, and call quality simultaneously using CallHippo’s Call barging feature. Listen to agent calls live, guide them, intervene, and offer better resolutions to your customers from anywhere.
Improve your team’s performance by listening to previous call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team. With better productivity, better-performing agents, and easy integrations, you win on every front.
Greet your callers with personalized voicemail messages and leave a lasting impression about your brand. With CallHippo’s unlimited voice mailboxes, every number would have a different voicemail, ensuring that you never miss a call.
Track your phone support’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the % of missed calls, call load of each teammate, and stay ahead of competitors with Call Analytics.
On Hold Music
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while they are on hold or being transferred. Create customized messages, inform callers about the latest offers, and make them feel connected with On-hold Music from CallHippo.