The call center industry has shifted base-level work to serve a range of business processes including medical, healthcare, digital marketing, and legal advice. Finding the right BPO is imperative. With 87% of consumers looking for customer services, there is an emerging need for efficient call center services.  

The top call centers in India can be found in Bangalore. This blog will help you understand about the top call centers in the city.

 

1. Sign in Infotech Pvt. Ltd.

 

sign-in-infotechSign In Infotech brings advanced technology, best-in-class infrastructure, and unmatched industry experience to its customers. They help clients increase ROI and cut on operational costs. The key services provided by the company include inbound/outbound call center services, background verification, back-office outsourcing services, and lead management. 

Key Clients – Credy, Reliance, Capital Float, Bajaj Finserv, Money Tap, RBL Bank

Website Sign In Infotech               

Social Media Profile LinkedIn            

No. of Employees– 51-200

Year of Inception– 2013     

Annual Revenue– Not Disclosed 

Contact Number– 08368124247

 

2. FirstSource

 

FirstSourceFirstsource is a leading provider of customized Business Process Management (BPM) services. The company has a client presence in the USA, UK, Philippines, and India. Firstsource offers end-to-end solutions across telecommunications & media, banking, healthcare, and insurance verticals. 

Key Clients– Fortune 500, FTSE 100 & Nifty 50 companies

Website Firstsource     

Social Media Profile –  LinkedIn       

No. of Employees– 1000-9999

Year of Inception–  2001

Annual Revenue$51 M

Contact Number- 080663 36000

 

3. Startek

 

startekStartek works on customer engagement design principles and supports seamless integration with partners, sales networks, and exchanges. The services offered by the company include social media response/monitoring, retail assessments, mystery shopping, and reporting suites, professional services consulting, and customer journey evaluation. 

Key Clients – Undisclosed

Website –  Startek  

Social Media Profile LinkedIn        

No. of Employees– 10000+

Year of Inception–  1997

Annual Revenue$657.7 M

Contact Number– Unavailable

 

4. Invensis Technologies

 

INvesisInvensis provides streamlined back-office outsourcing solutions for clients worldwide. The service scope also includes customer care outsourcing, digital marketing, order management, finance, and accounting (F&A), and Information Technology (IT). Invensis enjoys the trust of Fortune 500 companies including Philips, Trend West, and GRM. 

Testimonials 

We are delighted with the high level of accuracy that Invensis demonstrates in the data indexing and signed health verification processes. Outsourcing has given us the time to focus on our patients, business, and services.

Key Clients- Groupon, Chatham University, India Ratings & Research, ISI Alarms,

WebsiteInvensis Technologies

Social Media ProfileLinkedIn       

No. of Employees– 1000-9999

Year of Inception–  2000

Annual Revenue– $150 M

Contact Number– 080 2657 2306

 

5. Origin Call Centre

 

origincallcenterOrigin Call Centre helps clients improve on the business standards of their organization. The enterprise boasts of extensive experience in generating leads for the mortgage broking market, power company conversions, and selling business website packages. Origin Call Centre offers services across telecommunications, media, retail, accounting, HR, healthcare, and healthcare verticals. 

Key Clients– Undisclosed

Website.Origin Call Centre  

Social Media Profile–  LinkedIn   

No. of Employees– 2-14 

Year of Inception–  2004 

Annual Revenue– Not Disclosed

Contact Numbers- 080 4059 6610

 

6. Interactive Business Solutions 

 

IBSInteractive Business Solutions helps clients realign their business services for better cost reduction and overall results. The company follows an inverted pyramid approach for delivering extraordinary results. The core services provided by the IBS include customer relationship management, business process outsourcing, software solutions & services, and industry-specific solutions. 

Key Clients– Idea, Airtel, Hyundai, Docomo, National Geographic Channel

Website- Interactive Business Solutions       

Social Media Profile LinkedIn    

No. of Employees– 501-1000

Year of Inception– 1999

Annual Revenue$27.4 M

Contact Number– Unavailable

 

7. Trupp Global 

 

TruppGlobalTrupp Global provides end-to-end solutions for all business outsourcing needs. The company follows a flexible and agile approach to cater to customers changing needs. The key work areas include photo editing, content moderation, transcription, eCommerce Catalog Management, inbound voice support, outbound voice support, and data entry. 

Testimonial

Our back-office functions are more streamlined now. We plan to continue working with you for years to come. Trupp Global Team, YOU ROCK!

Head of Operations

Leading Financial Services Company, USA

Key Clients- Not Disclosed 

Website- Trupp Global       

Social Media Profile LinkedIn

No. of Employees- 250-999

Year of Inception-  2010

Annual Revenue- Not Disclosed 

Contact Number- +1 407-982-5822

 

8. EXL 

 

EXL

EXL is one of the top operations management and analytics companies in India. The company is actively involved in designing customer-centric operating models and increasing revenue and profitability. Moreover, EXL was named as the Aflac Outstanding Partner of the                                                        Year for 2019. 

The scope of services extends to financial accounting, consulting, operations management, and data analytics. 

Key Clients- Undisclosed 

Website –  EXL Service

Social Media Profile LinkedIn   

No. of Employees- 10,000+ 

Year of Inception- 1999

Annual Revenue- $991.3 M

Contact Numbers- 080 4344 7777

 

9. Infosys BPM Ltd.

 

Infosys-BPMInfosys BPM is a world-leader in next-generation business process management services. With more than 43K+ passionate innovators, 200+ satisfied customers, and 32 delivery locations spread across 16 countries, Infosys is the best choice for your business. The list of services provided by the call center includes human resources outsourcing, digital interactive services, BPM analytics, legal process outsourcing, finance and accounting, and customer service outsourcing. 

Key Clients- Undisclosed

Website –  Infosys BPM LTD

Social Media Profile –  LinkedIn   

No. of Employees- 10,000+

Year of Inception- 2002

Annual Revenue– $777.4 M

Contact Numbers– 080 2852 2405

 

10. GA Technocare Technology

 

  GA-TechnocareGA Technocare Technology is one of the best leading software solution providers and offers unique solutions for business growth. The key work areas include IT consulting, medical billing, software solution, school and college automation, and application development. The company has won more than 70 projects, 12 awards, and 42 customers. 

Testimonial 

We use GA Technocare Technology Pvt. Ltd for all of our offshore projects currently as the team is well competent and has an incredible level of professionalism. We would recommend them to anyone looking to expand in-house capabilities with all their capable staff

IIFL

Key Clients- Aviva Life Insurance, CMC LIMITED, DHFL, Exide Life Insurance Company Limited, Professionals United

Website –  GA Technocare Technology  

Social Media Profile –  LinkedIn      

No. of Employees- 50-249

Year of Inception-  2011

Annual Revenue- Not Disclosed 

Contact Numbers– 0120 650 0582

 

11. Virtusa

 

  virtusaVirtusa uses a combination of digital engineering and modern IT services to help clients strategize and execute transformation initiatives. The company helps clients across banking, insurance, healthcare, telecommunications, media, travel, and manufacturing fields. 

Key clients – Supports nearly 100 banking and financial services across North America, Europe, Asia Pacific, and Australia.

Website – Virtusa      

Social Media Profile –  LinkedIn   

No. of Employees- 1000-999

Year of Inception- 1993

Annual Revenue- $23.2B

Contact Number- 0124 628 4200

 

12. Cerebra LPO

 

    CEREBRACerebra LPO is a key player in providing business solutions and e-waste management. The company serves its international customers through joint ventures in the USA and UK. Cerebra’s scope of services includes electronic manufacturing, enterprise solutions, and medical transcription. 

KeyClients- BSNL, ONGC, CPWD, Sasken, VXL Instruments, Larsen & Toubro

Website – Cerebra LPO   

Social  Media Profile- LinkedIn   

No. of Employees- 10-49

Year of Inception- 1992

Annual Revenue- $336.5 M

Contact Numbers- 080 2204 6969

 

13. Vindhya e-Infomedia Pvt.Ltd

 

vindhyaVindhya e-Infomedia is known for having delivered complex projects and solutions to multinational companies in microfinance, telecom, banking, insurance, and government sector. Over 50+ happy clients and 5 delivery centers, make Vindhya e-Infomedia the best bet for your business. The key work areas include call center services, data management, onsite deployment, and accessibility testing services. 

Key Clients- Wipro, Accenture, Amazon, Daily Hunt, IBM Yahoo

Website – Vindhya e-Infomedia Pvt. Ltd   

Social Media Profile –  Linkedin        

No. of Employees- 50-249

Year of Inception- 2006

Annual Revenue- Undisclosed 

Contact Number- 080 4127 9201

 

14. Faith Call Center 

 

faithCallcenterWith an experience of 35 years, Faith Call Center helps address the business needs of onshore and offshore companies with extraordinary precision. The scope of services includes B2B lead generation, digital marketing, SEO, software development, and health care services. 

Testimonial 

With the high-end competition in our real estate industry, we wished for a very productive plan in action in order to increase our brand name and get more business. Thanks to the highly capable team at Faith Call Center who have proven their skill and dedication by working day in and day out so as to help us achieve our targets and we are doing very well then we aimed for. Love the team.

Matt Real Estate Group 

Key Clients – Zendesk, Microsoft, Deloitte, The Buzbee Law Firm, Carat, BMW

WebsiteFaith Call Center

Social Media Profile LinkedIn 

No. of Employees– 250-999

Year of Inception–  2010

Annual Revenue– Undisclosed

Contact Number– Unavailable

 

15. FidensGen Business Solutions Pvt Ltd

 

FidensGenFidens Gens Business Solutions is an emerging data solutions provider that helps enterprises execute their marketing campaigns in the right direction. The key work areas include lead generation, data mining, data conversion, duplication data cleansing, Email & Chat Support, and email marketing. 

Key clients– Undisclosed

Website –  FidensGen Business Solution Pvt. Ltd   

Social Media Profile –   LinkedIn

No. of Employees– 2-9

Year of Inception–  2019

Annual Revenue– Undisclosed

Contact Number– 080 4371 6655

 

16. Eyelander Digital Pvt. Ltd 

 

EyelanderEyelander Digital offers customized and flexible outsourced staffing services to organizations across the globe. The company helps clients cut costs while ensuring high-quality service delivery. Key areas of work include sales and marketing support, content writing, advertising, corporate communications, financial and accounting services, and BFSI operation functions.

Key Clients-Undisclosed

Website –   Eyelander Digital Pvt.Ltd     

Social Media Profile –  LinkedIn      

No. of Employees– 2-9

Year of Inception–  2019

Annual Revenue– Undisclosed 

Contact Numbers– Unavailable

 

17. Cyfuture

 

cyfutureCyfuture is one of the top providers of data center and cloud-based outsourced support services. Their solutions have helped clients increase productivity and improvise on business support functions. Cyfuture provides service across e-commerce, retail, software services, banking, and finance industries. 

Key clients– Bharat Petroleum, Hindustan Petroleum, MTNL, Indane, Oriental Bank of Commerce, Andhra Bank 

Website-  Cyfuture     

Social Media Profile- LinkedIn        

No. of Employees- 1001-5000

Year of Inception-  2010

Annual Revenue- $4 M

Contact Numbers- 080 4130 6341

 

18. Radical Minds 

 

redicalmindsRadical Minds leverages the talent of qualified and experienced professionals to develop comprehensive client solutions. The global delivery network of the company helps it meet client objectives and cost reduction goals. Radical minds provide BPO services across the travel logistics, health, and wellness, telecom, BFSI, and e-commerce domains. 

Key Clients- Undisclosed 

Website –  Radical Minds   

Social Media Profile –  LinkedIn    

No. of Employees- 1001-5000

Year of Inception-  2010

Annual Revenue- $10 M

Contact Number- 0124 433 8366

 

19. TransACT Global 

 

TransACTTransACT Global provides consulting and HR solutions to enterprises of all capacities. The services provided by the company are backed by business analytics and the latest technology. The services provided by TransACT Global span across toll-free support, banking, software development and analytics, IVRS, telemarketing, and call center services. 

Key clients– Bajaj Finserv, Honda, Brigade, Tudor, ICICI Bank, Sintex, Herbalife

Website- TransACT Global    

Social Media ProfileLinkedIn

No. of Employees- 501-1000

Year of Inception-   2008

Annual Revenue- $30.5 M

Contact Number- 080 4455 4466

 

20. 31 West

 

31WestWith a decade of experience, 31 West has established its name as a 24/7/365 delivery center. The company offers technical, help desk, application support, windows & Linux, mobile app, and customer support solutions to SMEs worldwide. 31 West provides services to clients in health care, communications, e-commerce, retail, and the technology sector. 

Key Clients– Undisclosed 

Website- 31 West    

Social Media ProfileLinkedIn 

No. of Employees- 51-200

Year of Inception–  2002

Annual Revenue– $2.9 M

Contact Number- +1 (877) 262-5030

 

21. Ozonetel

 

ozonetelOzonetel is a leading cloud telephone solution provider with more than 1500+ enterprise clients. It helps businesses communicate effectively via all the channels with no capital investment. The key areas of service include operations management, business analytics, customer interaction tracking, email marketing, and managing marketing campaigns. 

Key clients- HDFC Bank, Mahindra Finance, Max Health Insurance, Kotak Life, Equitas 

Website Ozonetel   

Social Media Profile – LinkedIn      

No. of Employees- 51-200

Year of Inception- 2007

Annual Revenue- $8 M

Contact Numbers- 1800 123 150 150

 

22. Phykon

 

phykonPhykon is known for developing one of the best RPA-enabled order management solutions in the market. The customer services provided by the call center are top-notch and help businesses with a directional change in technology. The scope of services includes robotic process automation, digital marketing, BPM/ Back Office Support, and outsourcing. 

Key clients- Undisclosed

Website –  Phykon   

Social Media Profile – LinkedIn     

No. of Employees-  51-200

Year of Inception-  2006

Annual Revenue– $3.8 M

Contact Number- 090745 59766

 

23. Scriptacom BPO Systems Pvt Ltd

 

BPO-SystemScriptacom has been in the transcription business for the last 19 years. It is known for providing reliable, fast, secure, and accurate transcription and dictation services. Moreover, SBSL is also a member of the Indo American Chamber of Commerce. The key areas of work include medical and business transcriptions and closed captioning. 

Key Clients- Undisclosed 

Website – Scriptacom BPO Systems  

Social Media Profile- LinkedIn      

No. of Employees- 11-50

Year of Inception- 1999

Annual Revenue- Undisclosed 

Contact Numbers- ·080 2311 5928

 

24. Qbix Integrated Services Private Limited

 

QBIXQbix is known for its expertise in designing custom processes and achieving excellent growth metrics for clients. The scope of services includes multi-channel inbound/outbound calling, business analytics, and software development. 

Key Clients– IBM, Nasper, Anglo American, Johnsons & Johnsons, Capital One, Accenture, Tysons

Website- Qbix Integrated Services Pvt Ltd

Social Media Profile- LinkedIn    

No. of Employees– 201-500

Year of Inception-  2010

Annual Revenue– Undisclosed 

Contact Number- Unavailable

 

25. Invisia BPO Solutions 

 

InvisiaInvisia BPO Solutions combines process expertise and information technology to provide clients with the best business solutions. The extensive knowledge base helps the BPO plan and manage 24/7 operations. The range of services includes data management, title insurance, flood insurance, and city lien search. 

Key Clients– Undisclosed

Website Invisia BPO Solutions             

Social Media Profile–  LinkedIn

No. of Employees- 11-50

Year of Inception- 2012

Annual Revenue- Undisclosed

Contact Numbers- 095914 62150

With the call center industry booming, it is a great idea to keep updated with the latest developments in the BPO Sector. Did we happen to miss out on any call center? Let us know in the comment section below!

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