Over the years, the call center industry has seen a major shift in baseline work and continues to grow at a fast pace. 58% of customers believe that customer service is an important factor that affects their choice of a brand. 

To meet up the rising customer service standards, it is important that businesses invest in the right call center. 

Some of the top call centers in India can be found in Pune. This blog will help you know about the best call centers in the city.

1. ITCube Solutions Pvt Ltd

IT-CubeWith a team of 600+ people, ITCube serves markets in the US, UK, Middle East, and Asia. ITCube Solutions strives to understand customer’s business needs and streamline its core operations to provide cost benefits. The scope of services extends to providing smart back office, medical record summary, chronology, contact center, clinical Data management, and business consulting services. 

Testimonial 

“Key benefits of the partnership with ITCube include cost savings and greater efficiency. With ITCube taking care of back-office processes and systems, our people can focus on growing our core business.”– Sr. Vice President- Legal Services

Key Clients -Bridgestone, Cavotec, Shapoorji Pallonji, Compex, Supply Chain Finance, NHS, Zooplus, EVAG

WebsiteITCube Solutions Pvt Ltd             

Social Media Profile Linkedin            

No. of Employees– 501-1000

Year of Inception– 2003     

Annual Revenue$28.1 M

Contact Number– ITCube Solutions Pvt Ltd 

 

2. Infonet BPO Services Pvt Ltd

EinzigartigInfonet BPO Services is one of the leading call centers in Pune. It offers IT and IT-enabled services in all major voice and non-voice segments of the business process outsourcing space. 275+ team members, 20+ awards, and 26+ clients are testimonials to the Infonet’s extraordinary services and customer relations. The call center provides services across the telecom, banking, insurance, utilities, retail, FMCG, and healthcare industries. 

Key Clients– Racold, Fabor, Monsanto, Aircel, TVS

WebsiteInfonet BPO Services Pvt Ltd.      

Social Media Profile –  Linkedin        

No. of Employees– 250-999

Year of Inception–  2013

Annual Revenue– Undisclosed 

Contact Number- 020 4902 7700

 

3. Technosys IT Management Pvt. Ltd.

TechnosysTechnosys IT Management is a place to get excellent leads that help expand ROI. The call center provides end-to-end administrative services to customers worldwide. Technosys helps customers cut costs, enhance process efficiencies, upgrade viability, and gain a competitive edge. The list of services provided by the call center includes lead generation, online data entry, data conversion, BPO services, customer support and back office operations. 

Testimonial 

“I was impressed by their problem-solving techniques, helpful nature, customer services, and effectiveness.”– Rohit Anand

Key Clients – Undisclosed

Website –  Technosys IT Management Pvt. Ltd.  

Social Media Profile –  Linkedin       

No. of Employees– 11-50

Year of Inception–  2015

Annual Revenue– Undisclosed 

Contact Number– 088777 88847

 

4. Altius Customer Services

ALTIUSKnown for handling 3 million transactions per month across 4 continents, Altius is one of India’s most promising IT-enabled services. The call center thrives on providing great ROI and satisfaction to its customers. Altius’ scope of service extends to BPO, IT, and ecommerce consulting.

Key Clients- BFSI, Healthcare, FMCG, E-Commerce, Real Estate, Fashion companies 

WebsiteAltius Customer Services

Social Media ProfileLinkedin      

No. of Employees– 201-500

Year of Inception–  2003

Annual Revenue– Undisclosed 

Contact Number– 078880 16080

 

5. Infinity Servisols Pvt. Ltd.

infinityInfinity Servisols is a leading provider of KPO and BPO services to clients across the globe. Their solutions have helped clients focus on core competencies while staying competitive. Infinity’s scope of services extends to mortgage, title, e-publication, content management, digital marketing, and document management system services. 

Key Clients- Undisclosed 

WebsiteInfinity Servisols

Social Media ProfileLinkedin      

No. of Employees– 51-200

Year of Inception–  2005

Annual Revenue– Undisclosed 

Contact Number– 098230 93999

 

6. Calling 24o7

Calling-24o7With the prime focus on maximizing client ROI by process optimization, Calling 24o7 has helped several companies achieve cost-effectiveness and customer care services. The call center started out with the insurance sector and since then has expanded into seven other sectors within a decade. The key services provided by Calling 24o7 include inbound and outbound lead generation, Webchat, broadcasting, SMS/voice, and email support. 

Testimonial

“The team at Calling 24o7 definitely knows the planning and execution of a marketing campaign inside-out. Their recommendations and solutions that supported our marketing plans together helped us pull the right audience during the exhibitions, launch, and booking phase. We are extremely happy with their services and would recommend them to every company in this Industry.”- Real Estate Partner 

Key Clients– ICICI Bank, Standard Chartered, Credit Sudhaar, Aviva, Airtel, Vodafone

Website –  Calling 24o7   

Social Media ProfileLinkedin    

No. of Employees– 50-249

Year of Inception–  2011

Annual Revenue– Undisclosed 

Contact Numbers- 099230 12407

 

7. GroupOn Technologies Pvt. Ltd.

GroupOnGroupOn Technologies uses AI-driven marketing campaigns to collect the real purchase intent data of buyers. The call center’s underlying expertise are lead generation and appointment setting services. Moreover, GroupOn uses the best outbound-inbound methods to generate quality interactions and help B2B companies profit. 

Testimonial

“GroupOn Technologies shared regular updates on B2B campaigns. They were able to record conversations with the leads and we are comfortable on their approach and delivering our brand message.”– General Manager, New York

Key Clients– Undisclosed

Website-  GroupOn Technologies Pvt. Ltd.        

Social Media Profile Linkedin       

No. of Employees– 51-200

Year of Inception– 2012

Annual Revenue– Undisclosed 

Contact Number– 9922440794

 

8. Facile Services Pvt Ltd

FacileFacile’s unique engineering solutions and market research has helped it become one of the leading call centers in India. The methods used by the call center are innovative and scalable. Facile has partnered with businesses worldwide and helps them tap the potential of their tech investments and build value. 

Key Clients- Undisclosed

Website- Facile Services Pvt Ltd        

Social Media Profile Linkedin

No. of Employees- 201-500

Year of Inception-  2014

Annual Revenue- Undisclosed 

Contact Number- 020 4626 0000

 

9. Suma Soft

SumaSoft20+ years of experience, 8+ industry verticals, and 1500+ employees make Suma Soft a leading technology services company. Suma Soft thrives on building better business relations and delivering value. The key services provided by the call center include software development, technical support, and cybersecurity. 

Key Clients- Alien Vault, Net Monastery, Avissol, Checkmarx, Prova, Recorded Future

Website – Suma Soft    

Social Media Profile Linkedin    

No. of Employees- 1001-500

Year of Inception- 2000

Annual Revenue- Undisclosed

Contact Numbers- 020 4013 0400

 

10. VSynergize

VsynergizeA global sales and marketing services provider, VSynergize is devoted to supporting its clients and partners. VSynergize uses the best marketing tools and human capital to guarantee customer satisfaction. The call center has 700+ professionals who have generated 18000+ qualified leads for clients across the world. 

Testimonial 

“We score tons of Leads based on content engagement with VSynergize’s vast B2B Lead Generation network, rather than on clicks or downloads. We see an impressive lift in our lead funnel performance.”- Director of a Media Publishing Company in the US

Key Clients- Financial services, HealthCare & Medical Telecommunications companies 

Website –  VSynergize

Social Media Profile –  Linkedin     

No. of Employees- 501-1000

Year of Inception- 2001

Annual Revenue– Undisclosed

Contact Numbers– 080 2852 2405

 

11. GoldenComm

GoldenCommWith offices in three continents and a knack to deliver the best results, GoldenComm has established itself as a full- service provider. GoldenComm thrives on tackling technical challenges like ERP integrations, reporting, developing progressive web apps, and custom configurators. Moreover, GoldenComm is a partner with some of the best tech companies, including Google, Magento, Shopify, and Rackspace.

Testimonial 

“GoldenComm was excellent in identifying where our skill sets overlapped and eliminating redundancies.”- Sean O’Brien

Key Clients- LeadLander, Ingram Micro, Shop BMA, Brand New Day, Fine Linens, and Neutron

Website –  GoldenComm

Social Media ProfileLinkedin

No. of Employees- 51-200

Year of Inception-  1995

Annual Revenue- $7.9 M

Contact Numbers– 949-574-5500 

 

12. Exaltare Technologies Pvt Ltd

ExaltareExaltare leverages cutting edge digital strategies and support services to help businesses grow in a competitive environment. The key services provided by the call center include mobile development, software development, website development, IT and customer services, and digital marketing. Moreover, Exaltare works with clockwise precision and detailed planning to deliver all projects before time. 

Testimonial

“Well organized result-oriented team. The team has handled our app installation campaigns with different ad networks delivering better ROI.”- James Janay

Key clients – iAQUA Hong Kong

Website – Exaltare Technologies       

Social Media Profile –  Linkedin   

No. of Employees- 11-50

Year of Inception- 2015

Annual Revenue- Undisclosed 

Contact Number-  020 6611 0131

 

13. Social Stardom

Social_StordomSocial Stardom has established its presence as a market leader by offering unique digital marketing solutions to businesses. Their key areas of expertise include lead generation and sales. Social Stardom provides 100% customer support with quality assurance and timely delivery. 

Testimonial 

“Their quick response, round the clock availability, and need to satisfy the customer is one of the few reasons one should hire Social Stardom for their business.” – Seema Agarwal

KeyClients- Undisclosed 

Website – Social Stardom

Social  Media Profile-Linkedin    

No. of Employees- 11-50

Year of Inception- 2017

Annual Revenue- Undisclosed 

Contact Numbers- 095616 42424

 

14. AIT Global India Pvt. Ltd.

AIT16+ years of experience, 70+ technologies, 110+ happy clients and 200+ completed projects, make AIT Global one of the leading technology services in India. AIT combines innovation and discipline to provide the best services. The key services provided by the organization include mobile development, data analytics, cloud enablement, digital content development and robotic process automation.

Testimonial

“Over the years, VSS has worked on a number of projects with AIT. They make the most complicated project seem easy.”– VSS

Key Clients- VSS, North American Lighting, IBM, JP Morgan Chase, Ility

Website- AIT Global 

Social Media Profile – Linkedin      

No. of Employees- 51-200

Year of Inception- 2003

Annual Revenue- Undisclosed 

Contact Number- 020 6643 4520

 

15. Ziff Davis Performance Marketing

ZiFFA global leader in omnichannel demand generation, Ziff Davis helps customers capitalize on the best opportunities. Moreover, Ziff Davis’s alliance with Salesify and DemandShore has made it the world’s largest B2B tech performance marketing brand. ZDPM is known to generate over 2 million leads annually. 

Testimonial

“It has been a great pleasure working with Ziff Davis Performance Marketing(ZDPM) in fulfilling all our ABM lead generation efforts. From top of the funnel to the bottom of the funnel, we are seeing positive ROI. We look forward to our ongoing relationship and growing our business. Sky’s the limit”Los Angeles based Media Agency 

Key Clients – Undisclosed

WebsiteZiff Davis Performance Marketing

Social Media ProfileLinkedin   

No. of Employees– 501-1000

Year of Inception–  2004

Annual Revenue$600 M

Contact Number– 020 6729 0400

 

16. Mindcrest

mindcreWith a knack for innovation and cutting down costs for legal services, Mindcrest has become a leading legal services firm. Mindcrest uses project management and technology to deliver the best results for their clients. The subject matters experts at Mindcrest excel in contracts, litigation and investigations, compliance, and legal analytics.

Key clients– International Association for Outsourcing Professionals, Chambers Global, India Business Law Journal

WebsiteMindcrest  

Social Media ProfileLinkedin

No. of Employees– 501-1000

Year of Inception–  2001

Annual Revenue$12.1 M

Contact Number– 020 6628 7000

 

17. Valasys Media 

Valasys-mediaWith a prime focus on B2B marketing & sales solutions, Valasys Media has a team of top experts that help marketers optimize their lead generation campaigns. The services offered by Valasys Media include lead generation, appointment setting, event support, account-based marketing, lead nurturing, list building Service, and content syndication services. Valasys develops the entire framework of sales enablement for clients in such a way to help them create healthy sales pipelines. 

Key Clients– Integrate, Quinstreet, Marketo, Adobe, Dell, HPE, Pluralsight

Website – Valasys Media    

Social Media Profile Linkedin

No. of Employees– 51-200

Year of Inception–  2014

Annual Revenue– Undisclosed 

Contact Numbers– 084464 01213

 

18. Strong Vision Data Processing

Strong-visionStrong Vision Data Processing is one of the leading data management firms in India. They help clients do better business by reducing the overhead cost of carrying out administrative duties. The scope of service extends to non-Voice BPO/Back office services, bookkeeping, and finance & accounting outsourcing. 

Testimonial 

“Strong Vision Data Processing has constantly exceeded all the requirements of our project needs. The SVDP team is accurate, on-time, and professional in all aspects of their work. We enjoy working with SVDP and will continue to work with Swapnil and his team for many more projects in the future.”-CEO,

Public Relations Consultancy, Washington D.C., United States

Key clients– Undisclosed 

Website- Strong Vision Data Processing

Social Media Profile-  Linkedin       

No. of Employees- 11-50

Year of Inception-  2016

Annual Revenue- Undisclosed 

Contact Numbers- 098221 19937

 

19. The-Connections

the_connectionA premier outsourcing and consulting IT-enabled services firm, The-Connections helps clients transform business operations through innovative and outsourcing strategies. Be it a startup or an established business, The-Connections puts their 100% time and effort into building viable business solutions. The key services provided by the firm include back-office operations, lead generation, consulting, data management services, marketing, market research, and appointment setting.

Testimonial 

“I believe that its effectiveness has been reflected in the company’s revenues.”– Director, Human Resources

Key Clients- Diesel Pump Set Manufacturers, Refrigeration & Gas Division Companies, Joint Replacement Hospitals, Genset Manufacturing Company

WebsiteThe-Connections 

Social Media ProfileLinkedin     

No. of Employees- 201-500

Year of Inception-  2011

Annual Revenue- Undisclosed

Contact Number- (855)435-7955 

 

20. XanaduTec

XanadutecAn all-in-one platform for digital dictation, speech recognition, workflow, and transcription, XanaduTec is one of the leading IT-enabled services(ITeS) in India. XanaduTec has also built three products, CubeScribe, Cube Dictate, and Cube Communicator that work as a full-fledged call center. 

Testimonial 

“In busy clinical practice access to a timely, efficient & reliable service in medical transcription is very critical. XanaduTec certainly fits the billing for me with its excellent customer service & support. The ease of use of their mobile app & the quick turnaround time in receiving transcribed documents does also help immensely”- Dr. Raj Singh

Key clients– Metasource, Bottomline, NHS, 

Website- XanaduTec

Social Media ProfileLinkedin

No. of Employees- 201-500

Year of Inception-  2001

Annual Revenue- Undisclosed 

Contact Number- 020 4002 4415

 

21. TranslationPanacea

TRANSLATIONWith an intent to ease communication, TranslationPanacea creates eBooks, audiobooks, and helps big data companies, transcribe, interpret, and give subtitles to videos. The organization works on a core belief that the right ”words” lay the foundation for success. 

Testimonial 

“I wish to put on records that I felt blessed to have TranslationPanacea with us. Within three hours, they were back with its Arabic version.”– Prashant Phatak

Key Clients– Undisclosed 

Website- TranslationPanacea

Social Media Profile- Linkedin 

No. of Employees- 11-50

Year of Inception–  2012

Annual Revenue– Undisclosed 

Contact Number- 020 2952 5114

 

22. eClerx

eClerxA global leader in business operations services, eClerx provides services to over fifty global Fortune 500 clients. eClerx’s process-oriented service delivery can be adapted by any business. The firm’s key areas of expertise include advisory support, project-based work, and strategic outsourcing support. 

Key clients- Undisclosed

Website- eClerx

Social Media Profile – Linkedin 

No. of Employees- 5001-10,000

Year of Inception- 2001

Annual Revenue- $191.1 M

Contact Numbers- 0172 663 3600

 

23. Fidel Technologies

FidelFidel helps organizations focus on their core business by helping them with technology Implementation, product development, and consulting in implementing Business Solutions. The firm has 170+ members and offers the agility of a startup but the maturity of a world-class company. 

Key clients- Undisclosed 

Website – Fidel Technologies      

Social Media Profile –  Linkedin     

No. of Employees-  201-500

Year of Inception-  2002

Annual Revenue$20 M

Contact Number- Unavailable 

 

24. AffinityX

AffinityWith 1300+ clients, AffinityX has gained an enviable reputation for designing and delivering intelligent outsourcing solutions. Moreover, AffinityX provides timely and cost-effective services delivering more than 5 million solutions in a year. The scope of service extends to business services, consumer products & services, and Information Technology. 

Key Clients- Undisclosed 

Website – AffinityX  

Social Media Profile- Linkedin   

No. of Employees- 1001-5000

Year of Inception- 2000

Annual Revenue- $4.4 M

Contact Numbers-  095610 70356

 

25. IBM

IBMThe largest technology and consulting employer in the world, IBM boasts of more than 350,000 employees and clients in 170+ countries. For over seven decades, IBM has shaped the future of IT with more than 3,000 researchers in 12 labs located across six continents. The key services provided by IBM include AI and advanced analytics, building intelligent workflows, technology support services, and building enterprise applications. 

Testimonial 

“IBM stands out through communication, project management, general organization, and customer service.”– HSBC

Key Clients– HSBC, Walmart, Oracle, Intel, Google, VMWare, Toshiba, Nortel

Website- IBM    

Social Media Profile- Linkedin 

No. of Employees– 10,001+

Year of Inception-  1911

Annual Revenue$77.1 B

Contact Number- 020 4011 7637

 

With the call center industry booming and expanding operations, it is a great idea to keep updated with the latest developments in the BPO Sector. Did we happen to miss out on any of your favorite call centers? Let us know in the comments section below!

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