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About Altvalora

With 65+ years of combined experience as independent gold traders and dealers, Altvalora founders decided to bring their talents and work under the old motto, that union makes us strong.

While the company is little known outside the gold trading community, it has become a leading player in the previous years. Altvalora thrives on providing top-notch customer service and offers the best-in-class products.

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Here Is How CallHippo Helped Altvalora Increase Revenue By 25%

In the fierce gold trading market segment, companies are growing at an exponential pace. Companies need to study evolving gold demand patterns, regulatory change, types of participants and keep up with innovation to gain a competitive advantage. One such company that has managed to overcome all its hurdles and establishing itself as a market leader is Altvalora. It is one of the major gold trading firms in England.

CallHippo Case Study with Altvalora

Challenges faced by Altvalora before deploying CallHippo

With multiple departments and processes like products and services, trading, and marketing and sales, Altvalora found itself dealing with several communication glitches. While they were able to address customer issues, they were getting queries on their personal phone number. Communicating the same information to the team took a lot of time, resulting in intermittent delays.

This is where they decided to seek CallHippo’s support.

How CallHippo Helped Altvalora Deal With Its Challenges?

Having CallHippo onboard, Altvalora was able to streamline and meet their communication needs. They were also able to establish a better rapport with their clients. Furthermore, their clients could now directly contact the right time member at any given time. Thus, they manage to save 30% of their time daily, which is now used to focus on core business issues and providing an extraordinary customer experience.

How Is Altvalora Making The Most Out Of CallHippo’s Virtual Phone System?

Altvalora sales team started making calls to their prospective customers and guided them through their services with CallHippo’s business phone system. Moreover, taking follow-ups became a lot easier, and they could analyze the call recordings to observe the flow of conversations with customers.

Furthermore, CallHippo’s SMS feature gave them an added advantage of having all communications under a single platform. When their clients approached them via an SMS, they could quickly revert with a possible solution.

CallHippo successfully aided the Altvalora team to eliminate redundant processes and reduce time spent on streamlining communication. Thus, helping them boost their revenue by 25% in just three months.

Which Feature Of CallHippo Did Altvalora Like The Most?

Call Analytics helped Altvalora keep a check on the sales team’s KPIs, which was earlier difficult. This tool has been the stepping stone of Altvalora’s improved services and increased operational efficiency. With functionalities like call duration, call recording, and offering feedback in real-time, Altvalora wizards are now empowered to get faster insights into their team’s performance.

Result :

With a steady improvement in the quality of services, Altvalora managed to maximize its revenue and solved communication glitches, and increased team productivity significantly.

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I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.

CallHippo customer
Joshua Carmody, CEO Bracketdesign

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