How Avidley Services Leveraged CallHippo and Improved Productivity at Work?

Avidly Services provide IT support to businesses in the UK and the USA region. The company’s inbound sales and customer support teams were using a telephonic system to reach out to their clients. But even after going through a rigorous training program, they were finding the system hard to use owing to its complicated interface. They were unable to fully utilize the potential of a VoIP (Voice Over Internal Provider) solution. Also, the existing solution wasn’t very cost-effective for them.

Avidley Services switched to CallHippo on the recommendation of its sales team. They found CallHippo’s VoIP solution to be highly cost-effective and user-friendly. The team was elated and saw a sudden rise in their work productivity. In fact, they were able to close more deals while reducing overall communication costs.

AVIDLEY-SERVICES-PRIVATE-LIMITED

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ABOUT

Avidley Services Private Limited is a leading IT services firm that specializes in formulating and implementing sound IT Software and cloud services for clients. Their clients involve business owners, entrepreneurs, and professionals. They are mainly engaged in educating and preparing their clients for the several inevitable IT issues that come up during operations. They offer services to both local and national networks, giving access to sophisticated resources. 

Challenges:

Avidley Services was using a VoIP system that was expensive and not so user-friendly. The company was looking for an effective replacement that could help in conducting operations smoothly. 

Here are the set of challenges Avidley Service was facing:

  • Since Avidley Services had already been using a telephony system, it needed a solution that could minimize the downtime
  • Moreover, the team members were already used to working with the existing system interface. Thus, there was a need for extensive training sessions to get employees familiarized with the new system
  • The previous system failed to provide an activity dashboard where managers could monitor their agents live performance

Solutions:

CallHippo’s IT team was successful in overcoming the challenges faced by Avidely Services. To begin with, CallHippo replaced the already existing VoIP system with its own cost-effective telephony solution. They were given a user-friendly dashboard to manage and monitor all sales-related activities. This resulted in the effective use of time and an overall reduction of cost in making their client satisfied. 

Let’s look at how the company benefited after switching to CallHippo. 

  • Avidley Services were able to port all their customers; existing numbers and other related information to CallHippo database without any disruption
  • They were given full training regarding the system functionalities to overcome any navigation challenge
  • With CallHippo’s intuitive interface, the sales and support team could function more effectively, leading to client satisfaction
  • The live monitoring screen enabled managers to monitor and improve their team’s performance
  • Lastly, CallHippo fulfilled all their other requirements right in their budget

Summary

CallHippo feels honoured to help Avidley Services find the solution that helped them improve their team productivity level. Do you feel your business requires an upgrade with the telephony system? 

CallHippo provides an intelligent cloud-based virtual phone system for small businesses and enterprises. Contact us at support@callhippo.com.

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Last updated: September 3, 2020

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