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About Concetto Labs

Concetto Labs Pvt. Ltd is a set up that has a group of professional personnel that is in sync with all new IT developments taking place and has the ability to utilize this knowledge to create software that adapts to the changing IT scenario.

Concetto Labs provides high-quality flutter app development as well as competitive website development through the use of the latest technologies. We provide a one-stop solution for all IT related services.

Awards and Reviews

G2 award CallHippo as leader in its category in winter 2022Capterra award given to CallHippoSoftwaresuggest best software in 2022 award given to CallHippo

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How Concetto Labs Used Callhippo To Boost Its Revenue?

Problems Faced By Concetto Labs

As a leading Web & Mobile App Development Company, several problems were also faced by Concetto Labs in terms of communication. This thing affected both the business development and customer services of the company.

CallHippo Case Study with Concetto Labs

Concetto Labs have a client base all across the world, and so, it becomes much difficult to reach all of them and provide them 24/7 support. This had made it challenging for them to reach our broad client base all across the globe, precisely due to the difference in time zones.

Callhippo Assisted And Acted On To The Rescue

Callhippo effectively analyzed the problems which were faced by Concetto Labs by looking into it. They also suggested them to use their services, which will make communication smooth and make calls all across the worldwide. This preferably has improved its customer service and technical support.

So, an overall communication solution is required by Concetto Labs, which will help them to manage data and calls. Not only that, but it will also help to interact with both the existing and potential customers efficiently. Thus, CallHippo assisted Concetto Labs and provided it with a range of service at a much affordable rate.

How The Customer Support Team Of Concetto Labs Used Callhippo?

The customers of the Concetto Labs were much satisfied when they started to use the CRM integration services of CallHippo. This had made their customer service very useful. The huge success was to provide the numbers to the customers according to their companies. The phone system was brilliant, and so, it quickly sent them reminders. Problems related to missing calls were not at all faced. The role of the IVR system comes into existence when no one picks up the call. It can let you know about the exact business hours of the company.

Result

After using the CallHippo communication services, the results were found to be outstanding for the Concetto Labs. This contributed to the overall success of the company. With the help of the services provided by CallHippo, it is possible to successfully manage multiple calls, which help to cut down long waiting hours. As a result, the agents could easily track the time in the country they were calling.

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