Get to know how Ephemere Creative found its perfect Cloud-Based Telephony Partner in CallHippo

Being a customer-centric organization, unhindered and effective communication with clients is of paramount importance. Ephemere Creative needed a practical, affordable VoIP solution and not to mention one that came with round the clock support. In an endeavor to see growth in their client list and new inflow of opportunities, they were facing glitches like astronomical call costs, issues with set up, support, and call connectivity. That’s when they decided to make the switch from their erstwhile VoIP service provider Grasshopper to CallHippo.

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ABOUT

Ephemere Creative was founded by Raphaël and Éva, more than a year ago. The company aims to help startups with building their internal infrastructure, and believe that technology has the power to create a brighter future for everyone. 

The occurrence of poor quality technology in impact-oriented companies as well as in non-profits encouraged them to find a way to fill in the gaps. They help mission-driven organizations harness the power of the web and mobile technologies to effect scalable social and environmental impact.

With an unwavering focus on human-centered design, they work directly with organizations and provide innovative, accessible, and creative solutions.

An insight into how CallHippo helped Ephemere Creative achieve their intended growth milestones:

Ephemere Creative’s cash registers haven’t stopped ringing ever since they switched to CallHippo’s flexible, scalable, and practical unified communications system. Considering the challenges that they were facing earlier, CallHippo’s feature-rich ensemble at unbeatable prices help them move towards and reach their goals in a sustainable manner.

  • Focus on increasing clients: In a bid to garner clients, one needs a seamless communication system to cater to the needs of those placed globally. With CallHippo’s Global Connect feature, they got to know important things like the right time to call a client located in a different time zone and the validity of the number before placing a call.
  • Increased Call Connectivity: With the extremely ingenious Smart Switch feature, they noticed improved call connectivity by up to 17%! They could simply toggle between multiple telephony networks and select the one that suits their needs the best before placing a call.
  • Round the clock support service: The needs of a growing business can only be met by an equally efficient and seamless cloud-based communication service. With a 24*7 online support system, CallHippo was able to help them solve every issue or glitch that they faced right from setup to seamless operations.
  • Increased profits: With CallHippo taking care of the communications bit at amazingly reasonable prices, Ephemere Creative was able to focus on other aspects of the business, resulting in greater productivity and increased profits.

A lowdown on CallHippo’s features that Ephemere Creative liked the most:

The attractive pricing structure that allowed Ephemere Creative to pay only for what they needed and were likely to use was undoubtedly the cherry on the cake. CallHippo’s feature-rich ensemble, along with readily available support, encouraged Ephemere Creative to make the switch.

Result:

With a consistent improvement in the quality of services, Ephemere Creative gained tangible benefits right from solving communication glitches to helping their team increase productivity.

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Nishita

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Last updated: September 7, 2020