About Forever Blinds

Forever Blinds is an Australia-based company owned by a family in Brisbane. The company specializes in custom-made window blinds and shutters, offering unmatched quality with competitive pricing. Every window blind that is being ordered passes through various quality checks at multiple stages. It gives its customers the option to try before they buy online in Australia. Its excellent customer service is available at all times and not restricted to the usual 9-5 business hours.

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How Forever Blinds Leveraged CallHippo to Deliver Superior Customer Experience

Forever Blinds has its operation spread all over Australia. One thing that sets this company apart from its competitors is the level of customer experience it offers. Its customization is limited not only to products but to customer experiences also. Their support team invests time in understanding the customer’s requirements and recommending products with assuring information.

The company needed a telephony system with a strong connection to provide uninterrupted call support to its customers. The primary aim was to build trust amongst its customers to grow a loyal fan base.

Case Study - CallHippo

CallHippo’s VoIP solution allowed the company to streamline all its calls and enable a smooth flow of communication with its global clients. The company found the system convenient to use as well as cost-effective.

Challenges:

Forever Blinds have customers from all over the country, and their support team was having trouble connecting with their clients globally. Their old phone system was not only proving to be expensive, but they also suffered from poor connections. It was having a bad impact on customer experience, leaving them frustrated with disconnected calls.

It was acting as a hurdle in building trust and providing first-in-class customer support.

Here is the set of challenge Forever Blinds was facing

  • Forever Blinds needed an affordable VoIP solution that could help solve poor connectivity issues
  • It required a solution that would enable its support team to connect with customers from anywhere
  • The company needed a VoIP solution that would easily integrate with its existing platform

Solutions:

Forever Blinds needed a cost-effective VoIP solution that enabled the company to connect with all its clients globally. CallHippo’s automated telephony system and easy integration with Shopify helped Forever Blinds to run its operation smoothly. Most importantly, it gave the liberty to its staff members to attend the call from anywhere.

Besides, CallHippo’s VoIP solution offers scalability, allowing the company to accommodate more functionalities and users as it grows.

Let’s look at how Forever Blinds benefited after implementing the CallHippo solution

  • Forever Blinds was easily able to communicate with its global clientele without facing any disruption between the calls
  • The support team found the interface easy-to-use, impacting their work productivity
  • The company uses the call recording feature to monitor and improve call representatives’ performance
  • With CallHippo solution, the company continues to offer 24*7 customer support from anywhere
  • With CallHippo solution, the company fulfilled the requirement on virtual numbers for different countries

Forever Blinds customer support team can now reach out to more prospects and customers while also reducing the overall communication costs.

Summary :

We are proud to help Forever Blinds provide seamless customer support to all its clients with our user-friendly, cloud-based virtual phone system. If you are looking for scalability and convenience for your VoIP system, switch to CallHippo now. Contact us at support@callhippo.com.

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Published by Nishita

Last updated: June 11, 2021