Here is how Informed365 achieved success by switching from ClicknCallNow to CallHippo

Informed365 was searching for the apt cloud-based business phone system provider that could help them with analyzing sales scripts and measure KPIs. They switched from ClicknCallNow to CallHippo and experienced unparalleled business communication flow as well as the facility to train and monitor their employees.

informed365.com

 

 

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ABOUT

Informed365 weaves a meaningful connection between devices, data, and databases to curate seamless flow of information. The firm aims to develop customized, real-time CSR (Corporate Social Responsibility) platforms. Informed365 has predictive capabilities and provides unlimited analytics. These features provide enhanced visibility and transparency that, in turn, facilitates informed decision making.

The customer base consists of people who send them survey requests on their CRM software. Moreover, Informed365 ensures collaborative follow-up on such applications and places calls to the companies who fail to respond. 

Challenges:

During the pandemic, the company was facing both industry-based as well as platform-based challenges. Here is a lowdown on both;

Industry-based challenges:

In the current pandemic situation, the company was facing challenges such as receiving client responses on surveys as well as call placements. Since Informed365 is a people-centric organization, the following were the significant challenges it had to undertake:

  • Not enough calls in the past couple of months
  • Lack of leads
  • Low stocks
  • Innovation to generate new information streams

Platform-based challenges:

To ensure high-quality scripts that resulted in sales, they required a platform where calls could be recorded and analyzed. Their KPIs were based on the breakdown of the number of calls placed by employees. 

This is where CallHippo proved its efficacy.

Solutions:

Informed365 was earlier using ClicknCallNow to meet their international calling needs. Switching to CallHippo gave Informed365 access to a plethora of features. These features helped the company to overcome its challenges and streamline its business processes. CallHippo provided features such as:

  • Easy to decipher user interface, therefore minimum training was required
  • Ability to use the number on personal cell phones, enabling on the go business for employees
  • Customizable platform
  • Flexible sign up process
  • Ability to listen and  analyze call recordings
  • Facilitate employee training and monitoring
  • Quality control by checking the efficacy of sales scripts
  • Easy to track KPIs by monitoring the number of calls made per agent in the past two weeks
  • 24*7 chat support
  • Power Dialer

CEO Speak

Being a people-centric organization, making effective communication that translates into sales is imperative for holistic growth and viability. Making the switch to CallHippo was truly a step in the right direction. With an extremely user-friendly interface and 24*7 support, our team could focus on things that mattered. The ability to record calls and analyze them after that enabled us to not only monitor sales script efficacy but also track KPIs. If long term sustainable growth is what you seek, signing up with CallHippo is the first step to take!” 

Summary

In the tough times that we currently find ourselves in, it is imperative to find ways to embrace the new normal. Choosing platforms that ensure effective communication and a seamless workflow such as CallHippo is one such method. Want to know more about how we can help you further your growth interests? Hit us up as support@callhippo.com, and we would be more than happy to help!

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Last updated: July 28, 2020