How did MriiSoft Leveraged CallHippo’s Calling Solution?

An all-in-one Microsoft 365 backup & recovery app, MriiSoft started with a vision to provide advanced search solutions and enable granular recovery. With MriiSoft solutions, customers have the option to restore entire mailboxes or individual items such as single messages or attachments.

In a short span of 2 years, the company has helped organizations protect 200+ mailboxes. With a thorough understanding of backup solutions, MriiSoft’s technical expertise is unparalleled. The organization thrives on making new and innovative solutions and providing the best services to the customers. 

mriisoft case study

 

 

mriisoft case study

ABOUT

Founded in 2019, MriiSoft brings new age backup products to customers who wish to back up their important data in Microsoft 365. The company’s veterans have been working in the backup solutions area for over 13 years and have applied the best of their experiences to create products. 

With an aim to enable people to be productive and professional at their work, MriiSoft leverages the power of technology for creating cutting-edge solutions that serve people. 

MriiSoft has helped several organizations, ventures, and startups improve how they back up their documents and generate revenues. MriiSoft believes in fostering long-term relationships and assisting clients in focusing on their core business.

Challenges faced by MriiSoft before Deploying CallHippo

MriiSoft was facing communication issues with their overseas clients and needed country-specific numbers to improve their customer interactions. While MriiSoft was well-equipped to tackle customer support issues, the team was keen on having a customer relationship management solution to better support and connect with their clients. 

Moreover, they wanted to have a system that helped them establish seamless communication with their clients. This is where MriiSoft decided to try out CallHippo’s virtual calling solution!

How CallHippo helped MriiSoft streamline its Operations?

Toll-Free Numbers and Call Routings

CallHippo provided MriiSoft with affordable call-routing solutions and toll-free numbers for better interactions with overseas customers. Moreover, with CallHippo’s top-notch voice quality and call-recording facility, MriiSoft could easily solve its process issues. 

Multiple Third-party Integrations

With CallHippo’s multiple third-party integrations, the MriiSoft team could save time on switching between applications to update notes and get information. This helped the company streamline their processes and increase efficiency. 

Provision for Web browser Calling

CallHippo can work well with any browser. Moreover, companies can easily set up a CallHippo call center in their browser in less than 3 minutes, without any need for external hardware. This came as an added advantage for MriiSoft as they started receiving calls right from their browser, thus saving time on manual dialing and serving customers better.

Easy to Use Dashboard

CallHippo’s easy to use platform allows easy access to features and synchronization of contacts between different platforms. Thus, the teams using the platform have easy access to the latest information about callers and their issues at any given time. This feature has enabled MriiSoft to serve its customers better and save time that was rather spent on searching for information. CallHippo empowered MriiSoft to centralize their data and facilitate smooth customer interactions. 

 

Which Feature of CallHippo did MriiSoft like the most?

One feature of CallHippo that MriiSoft’s enjoys the most is the flexibility that enables agents to choose from a wide variety of numbers. The team believes that it is an excellent feature and helps them build trust with their customers. 

CallHippo empowered the MriiSoft team to level up their performance with features like call-recording, call-rerouting, and an intuitive dashboard. 

If you are looking for an all-in-one virtual phone system for your business, CallHippo is the right solution! Contact us for more details at support@callhippo.com.

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Last updated: November 20, 2020

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