About Quantum Omega

Quantum Omega started operations in 2017. It specializes in providing implementation, optimization, and recovery of Microsoft Dynamics.The company focuses on quality and assurance in all aspects. Its main objective is to partner with customers and provide them an excellent service experience.

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How Quantum Omega Developed Better Customer Relationships With CallHippo?

A fast-growing and relatively young organization, Quantum Omega has established dominance in the field of Microsoft Dynamics implementations. It provides support to businesses worldwide and provides add-ons to make the Microsoft Dynamics environment more reliable.

Quantum Omega believes that its customers are not merely clients; rather it views them as critical partners. They focus on establishing solid relationships and serve customers to the best of their ability for long-term retention. This makes it important for Quantum Omega to follow streamlined business communication processes by investing in a secure VoIP service provider for their calling requirements.

Case Study - CallHippo

Challenges:

Since Quantum Omega is not a B2B or B2C company, they do not have a sales or support team. The organization deals with 8-10 big international clients and needed a communication platform to handle their incoming calls. It was facing problems with call quality as line distortion and dropped calls were having a negative impact on customer satisfaction.

Here are the major challenges that Quantum Omega was facing:

  • The company was looking for a reliable service provider to receive inbound calls and remain accessible to overseas customers
  • Quantum Omega needed a user-friendly solution that could be operated by their staff members without any intensive training or implementation hassles
  • There was a requirement for a VoIP platform that provided integrations with other business applications for better operational efficiency
  • Quantum Omega required features such as call recording that could help them assess customer requirements better and provide responsive, high-quality service

Solutions:

CallHippo is a market leader in the cloud telephony services segment and collaborated with Quantum Omega to provide them with the perfect solution. The advanced features and functionality helped Quantum Omega enhance business processes and client communication. They were able to build genuine rapport with international customers and deliver a smooth calling experience.

Let’s look at how Quantum Omega benefitted after switching to CallHippo:

  • CallHippo ensured that Quantum Omega could switch to their VoIP solution without any glitches by providing structured training for the user-friendly interface
  • The company’s main office in Bulgaria streamlined external client communication as customers could easily connect with support staff round the clock
  • Integrations with essential business tools reduced switching between applications and led to a tremendous increase in productivity
  • CallHippo ensured apex call quality; hence Quantum Omega could provide a stellar calling experience to customers without any line disturbance or dropped calls

Summary :

Quantum Omega excels in helping organizations enhance their ERP functionality. Partnering with CallHippo ensured that they could seamlessly communicate and connect with global clients by increasing accessibility. Since CallHippo provides scalable solutions, there is ample scope for Quantum Omega to invest in advanced features at a later stage, in accordance with growing business needs.

We are honored that CallHippo could help Quantum Omega resolve its global connectivity issues and build a long-lasting relationship with valuable clients. If you are looking for a holistic one-stop VoIP service provider for your business, CallHippo is the best choice! Contact us for more details at support@callhippo.com.

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Published by Nishita

Last updated: October 19, 2021