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About Sunday Mobility

Sunday Mobility is an end-to-end IT services firm specializing in managing everything from concept to design to development to deployment and management.

Sunday Mobility serves numerous clients from a wide array of industries. Headquartered in Mumbai, their firm holds plenty of experience managing multiple products. The founding team comprises experts who have tapped into fulfilling various business needs and serving a vast range of industries.

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How CallHippo Helped Sunday Mobility Enhance Communication Efficiency And Save Time

Sunday Mobility customers vary from fortune 500 to silicon valley start-ups to government to major tech firms. Over the last 10 years, it has built a passionate team of over 150 that embodies their culture and their passion for doing some great work. It operates in different geographical areas which created some sizable technological challenges with respect to communications.
CallHippo Case Study with Sunday Mobility
With CallHippo’s Virtual Business Phone System, their team saved ample time and streamlined their process with increased productivity.

Challenges:

Sunday Mobility has customers worldwide and was facing difficulties in providing superior service and support. The organization was facing major connectivity issues, dropped calls, and technical issues that led to poor customer satisfaction. Sunday Mobility was facing many problems due to a lack of phone numbers and call forwarding was not possible with the current system; hence their global customers could not reach them and faced connectivity issues.

Solution:

Sunday Mobility has been using CallHippo for a few years now. Our solution has helped them to connect and communicate with their customers more effectively and efficiently, which has led them to save valuable man-hours and forward calls easily. Our VoIP system offered the company a user-friendly dashboard where its employees could easily manage all calls and have a unified view of sales-related activities. They were able to effectively use their time to acquire more clients and keep the existing ones happy.

Employees and the team lead of Sunday Mobility loved the product and services offered. They can now take their devices as they work from home or hit the road and their numbers, tools, stored data with them and forward calls to respectively in just a click. Better still, they can simply use the app instead.

Results:

  • They saved an enormous amount of time using CallHippo’s call forwarding option.
  • Improved agent productivity and efficiency by 13% with Power Dialer.
  • Automatic voice messages have helped provide better responses and build strong customer relationships.
  • Ability to track missed calls with retrievable notifications.

CallHippo helped Sunday Mobility resolve global connectivity problems through innovative features such as call forwarding. This functionality ensured that customers could get access to support representatives at any time of their convenience which lead to a lesser number of missed calls.

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I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.

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Joshua Carmody, CEO Bracketdesign

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