About ZNK Motors

A market leader in selling auto components and machinery, ZNK Motors has an established clientele in countries such as China, Korea, Japan, and UAE. The team specializes in delivering a seamless user experience by first understanding customer needs and then providing them with the right auto assemblies and parts.

The company aims to establish trust in loyal clients for long-term retention and develop positive customer relationships. To do so, ZNK Motors needed a telephony system with unmatched features, apex voice quality, and global connectivity.

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How CallHippo Helped ZNK Motors Increase Productivity and Revenues By 30%

A product-based company, ZNK Motors specializes in selling auto parts and accessories across the globe. With offices in London, Chicago, Los Angeles, New York, and Las Vegas, the organization has a strong presence worldwide and is growing rapidly. The company has been in operation for over a year and has a customer-centric focus aiming to deliver a superior experience to valuable patrons.

Case Study - CallHippo

Challenges Faced By ZNK Motors Before Using CallHippo

ZNK Motors has customers worldwide and was facing difficulties in providing superior service and support. The organization was facing major connectivity issues, dropped calls, and technical issues that led to poor customer satisfaction.

As a result, ZNK Motors was losing out on potential customers and was receiving negative client feedback. Some of the specific communication issues that the company was facing include:

  • ZNK Motors was facing many problems due to a lack of phone numbers; hence their global customers could not reach them and faced connectivity issues.
  • The team was facing call management issues and needed an intelligent platform to connect to customers anytime and anywhere.
  • Technical glitches dropped calls, and line disturbances were leading to a poor customer experience.
  • ZNK Motors needed a VoIP phone solution to integrate with the existing organizational systems for better data transfer and control.

How Is ZNK Motors Making The Most Of CallHippo’s Business Phone Systems?

Partnering with CallHippo proved to be immensely beneficial for ZNK Motors:

  • The marketing and sales teams of ZNK Motors were able to smoothly connect with international customers and provide speedy service to them.
  • ZNK Motors increased call management effectively by investing in virtual phone numbers deployed by the CallHippo team.
  • With CallHippo solutions, ZNK Motors could eliminate disruption in client calls and increased work productivity.
  • CallHippo made the transition to business phone systems easy by providing complete support and training to employees of ZNK Motors.

Which Feature Of CallHippo Did ZNK Motors Like The Most?

CallHippo helped ZNK Motors resolve global connectivity problems through innovative features such as call forwarding. This functionality ensured that customers could get access to support representatives at any time of their convenience - it leads to no missed calls ever!

Moreover, CallHippo also has advanced call analytics that has enabled ZNK Motors to monitor key performance indicators and enhanced decision-making.

Results

With a noticeable improvement in all functional domains, ZNK Motors has increased all major bottom-line parameters, including the business revenues, by 30%.

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Published by Nishita

Last updated: July 30, 2021