callcenter


Ways to Improve Your Call Quality Monitoring Process

Ways to Improve Your Call Quality Monitoring Process

When done right, call monitoring can help gauge your agent’s performance and improve it over time. 64% of businesses rely on call monitoring to record customer feedback and improve their support agent’s efficiency.  If you monitor calls in your contact center, this...
What Is Call Whispering And How It Can Benefit?

What Is Call Whispering And How It Can Benefit?

To run your call center successfully, you will have to do more than providing your agents with a script. It includes real-time training via call whispering. 49% of employees want learning to be available at the point of the need.  Call whispering allows managers to...

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