5 Priceless Tips & Tricks For Customer Support Teams

5 Priceless Tips & Tricks For Customer Support Teams

Never underestimate the power of supreme customer support – it is the prime differentiating factor that can keep your organization on the top of the ranking charts! Managing a team of customer service professionals is a challenging task as they are representing the...
6 Ways to Drastically Improve Your Customer Experience

6 Ways to Drastically Improve Your Customer Experience

Cloud Telephony adoption has absolutely skyrocketed in recent times and investing in an intelligent virtual phone system is the smartest move for your business! In fact, experts predict that a whopping one billion users will seamlessly adopt a virtual phone number by...
Why Is Customer Support A Backbone Of An Organization?

Why Is Customer Support A Backbone Of An Organization?

In today’s vying environment it has become very arduous for organizations to sustain in the highly volatile market. There are numerous competitors in the same field who struggle hard to gain the patronage of prospective customers. Now the question that emerges in such...
Everything You Need to Know About NPS

Everything You Need to Know About NPS

Over 65% of Fortune 1000 companies have accepted this index, and they are constantly trying to improve it. Yes! we‘re talking about Net Promoter Score a.k.a. NPS. Now, if you’re not using this score or you’re thinking about it, then you’re in the right direction....