CONTACT CENTER SERVICES

WE PROVIDE CONTACT CENTER SERVICES FOR MORE THAN 50+ COUNTRIES

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What exactly is a Contact Center Services?

CallHippo, a leading contact center service provider, goes beyond the traditional telephony services to help businesses interact with their customers. It enables you to eliminate the patchwork approach and enjoy a unified, cost-effective solution to meet your business needs.

CallHippo’s contact center services bring along a plethora of features like GlobalConnect, IVR, and a complete suite of unified communication tools. It helps you drill into your data for insights, manage routing rules, configure IVR scripts, and even integrate CRM solutions.

Besides, CallHippo contact center is enterprise-ready. Select the virtual phone number you need, choose your level of integration, and get online in less than three minutes. Ensure future-proof business by eliminating costly upgrades, disjointed version controls, and issues that bog down your business processes.

The suite of Communication Tools

CallHippo empowers you with its unified communication tools so that you can deliver superior customer experience and boost business growth.

Cloud-Based Solution

Having a cloud-based contact center in place means you can leverage faster service, easy accessibility, variety of ways to communicate, and highly productive agents.

24/7 Support

Irrespective of what your role is in the organization and at what time you work, the CallHippo team is available 24/7 to serve you and resolve your queries.

THE CALLHIPPO VALUES

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Plug & Play Setup

Set up your CallHippo contact center in less than 3 minutes without any technical hassles

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Call Analytics

Measure different call metrics, get insights into your team members’ performance and make informed business decisions

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Internal Team Communication

Transfer calls internally and stay connected with all your team members at any time and from anywhere

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Distributed Team

Teams in different locations? Manage them on a unified platform with CallHippo’s contact center services

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Real-time Training

Leverage Call Barging functionality to dive in your agent’s on-going calls. Monitor their performance and train them to resolve customer issues.

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Improve Customer Experience

Utilize CallHippo’s integration and communication capabilities, keep the agents informed, and provide a customer experience like never before

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Multi-channel Communication

Whether your customer connects on call or through SMS, CallHippo ensures you communicate seamlessly with them on any channels

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24/7 Availability

Off working hours? Do not worry! CallHippo makes sure you never lose your customers with features like set working hours, after working hours messages, and voicemail.

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Safeguard Against Theft

Data breaches? Be assured with CallHippo’s contact center safety measures. Safeguard all your customer data and keep serving them without discontinuity

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Maintain Legal Security for your Business

Stay safe in case of any legal actions against you. Have all the call recordings along with their trustworthy insights at your rescue.

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Increase team productivity

Free up employees from place constraints. Enable them to work or attend meetings virtually & eliminate commuting.

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Empower your agents to receive calls irrespective of where they are located. Let them even forward the calls at any number of designated phones.

THE CALLHIPPO ADVANTAGE

As CallHippo call center services come loaded with a full suite of business phone features, it ensures satisfactory customer communications. With modern routing tools, it routes calls to the appropriate agent automatically, and with various third-party integrations, it provides sufficient information to agents; thus, helping them interact with the caller effectively.

CallHippo’s CRM integrations make sure that you maintain a high level of customer service satisfaction and customer retention. Besides, its Call Analytics feature enables you to evaluate call wait time, call load, and how calls are handled in real-time so that you can resolve issues quickly and make informed business decisions.

CallHippo’s contact center services are designed to power your growth.

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Last updated: December 1, 2020

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