Quarantine. Isolation. Shut down. Lockdown.
You would have heard any of these very often in the past days as governments are trying to mitigate the spread of COVID-19 Coronavirus.
Since its emergence in Wuhan, China, in late January 2020, the global community continues to fight with tackling the COVID-19 coronavirus outbreak. The strain continues to rip through cities around the globe, with new cases reported almost every day. With over 106,000 positive cases in more than 112 countries and counting, the World Health Organization (WHO) has officially declared this outbreak as a pandemic.
This 21st-century plague has shaken up businesses throughout the world adversely.
Work remotely. Sick leave.
These are some of the measures you might have experienced or may experience any time soon as companies are asking employees to work from home as a precautionary measure and to safeguard them from being exposed to the contagious coronavirus outbreak. Besides, to contain the virus, governments and businesses are asking people to self-isolate and avoid situations where they might pick up the virus. Some countries have even shut schools and educational institutions, canceled large events, and restricted public gatherings.
While we all hope that this outbreak is brought under control soon, business owners are struggling to continue to function during an emergency as such. In fact, remote working is now the preference of many employees and an overnight requirement for most employers.
However, keeping the business functional with a dispersed workforce brings in multiple challenges. While large organizations feel prepared for large-scale remote working, some companies are likely to struggle to cope with the deployment of remote working solutions.
So, how will you enable your employees to stay productive, run efficient meetings, collaborate, or communicate with team members and clients while they work remotely?
Well, a straightforward solution is making the switch to the right team collaboration, web conferencing, and call center software.
We know deploying so many remote working tools can induce panic among business owners. But do not worry. You don’t need to install all of them. Just have the right VoIP solution and have your business growth maintained even when your office premise is a ghost town.
Having a Cloud Phone System in place can keep the Business Growth on track
While enterprise VoIP solutions have enabled businesses to create their own contact centers and deploy unified communications throughout the company, its mobility and flexibility have kept them intact, even in a crisis like Coronavirus.
While teams work remotely, VoIP empowers them to access the entire suite of calling features and integrated communication tools. This ensures business continuity while allowing the team to work efficiently and preserving the organizational culture.
So, what are the essential features of a Cloud-Based Phone System that can help companies to combat the Coronavirus outbreak?
While you get a plethora of features with a web conferencing tool, VoIP solutions enable you to conduct meetings on the go rather than firing up another piece of software when your team works remotely. Features like Call Conference and Call Barging lets you collaborate with clients, customers, and even team members from anywhere and at any time.
- IVR Systems
Being the most vital feature for inbound call centers, IVR systems let customers connect with the right representative by toggling through the menu and interacting with the AI system. It routes the calls regarding basic information to recorded responses, whereas urgent ones to live agents.
- Call Logging
It is one of the crucial functions for optimizing any business’ sales funnel. It logs all the information – the last time your team had contact with the customer, what it was about, services or products they prefer, where they are in the decision-making process, and more. Thus, your team members can determine the details about every customer and decide who they should target easily.
As this feature enables you to record calls handled by your agents, you can use them for training purposes. When situations such as remote working occur, call recordings to ensure that all the conversations are captured even when your team is mobile.
- Team Collaboration
Internet telephony systems are built to enhance connectivity and flexibility. It comes equipped with features like Internal Calling and custom integrations with third-party tools that make sure that employees can connect and communicate with each other seamlessly via chat or calls.
This isn’t it! VoIP business phone systems are a feature-rich set of remote tools that keep your business from taking a hit even from a pandemic like Coronavirus.
As Coronavirus has led to the largest mass exercise in remote working in the corporate history, CallHippo, in the wake of this pandemic, is offering its Bronze Plan free for two months. This is to help businesses prepare themselves and their employees for remote work and stay safe.
With CallHippo business phone system solutions, ensure to stay safe, work safely, and let not Coronavirus affect your work!