MULTILINGUAL IVR (INTERACTIVE VOICE RESPONSE) SYSTEM
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What is Multilingual IVR System?
Interactive Voice Response (IVR) is a telephony menu system that enables the callers to select the desired service they are looking for on the menu.The callers are firstly identified, segmented and after that routed to the most appropriate agent within your team.
Multilingual IVR System
How Multilingual IVR System Benefits the Businesses?
- When marketplaces are expanding beyond domestic borders, there is an ever-increasing need to make the services accessible to multilingual audiences. Multilingual IVR helps you penetrate in the global market and compete the local service providers by connecting to your customers in their native languages, which can be a unique selling proposition (USP) for your business.
- Resolution of customer’s requests in their respective languages can be done. Since language barrier gets eliminated.
- You can select the voice response from the language options available in accordance with the countries your callers belong to for a more personalized experience for them.
FREQUENTLY ASKED QUESTIONS ABOUT MULTILINGUAL IVR SYSTEM
Why You Need to Choose a multilingual IVR System?
Is it a free or Paid service?
What language options are available to select?
How can we choose multilingual IVR service?
1. Select Numbers options from Dashboard.
2. Go to Number Settings.
3. Select IVR option.
4. Choose the required language from the available options.
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