With the advent of globalization, companies have globalized their business processes. Many times it gets challenging for businesses to manage clients’ expectations. The traditional methodologies won’t work as the clients are always looking for service providers who walk the extra mile for them. And that’s why you require a VoIP phone system that suffices all their needs.
However, it’s challenging to find the perfect office phone system that’s credible, cost-efficient, and easy to manage. Well, don’t fret! We’re here to help you. In this article, I’ll share 7 essential features that will help you find your quintessential VoIP phone system. So let’s dive in!
What is a VoIP?
VoIP stands for voice over internet protocol. It is an office phone system that uses your internet connection to make calls. It offers flexibility and an array of communication features to you.
You need not stay hooked up to your desk to converse with your customers or colleague. You can work from anywhere, as long as you have an excellent business phone service and a working internet connection. A sound VoIP phone system enables you to take calls from your smartphone while on the move. It helps you build a virtual office just from a tap.
Voice over internet protocol offers a supreme level of voice quality and is scalable. Along with that, it is completely portable and supports multitasking.
How does an office phone system work for your customers?
Customers want a seamless user experience. And with a modern office phone system, things will go just in your favor. It helps you
- Build strong relationships through the power of communication
- Manage multiple service channels
- Provides flexibility, features, and options
- Provides on-call service from anywhere
- Retrieve customer information
Each customer has a picture in their mind of their perfect service partner. How you communicate is crucial not just for your business but also for your customers. Choosing the right phone system can help you reach where your customers are.
Essential phone features
1. Call Transferring
Do you want to transfer your call when you’re unreachable or busy? CallHippo offers two types of call transferring features: Cold and Warm.
A cold transfer is when you transfer the call to contact without speaking to the new contact. Using this option, the connection you select can choose to accept or reject the request. Once the call is received, it’ll be dropped at your end.
A warm transfer is when you speak to the new contact before the call is transferred. You can also join in and make it a 3-way call.
Check out our pricing for call transferring before choosing your preferred phone system.
2. Call Recording
There are only a small number of VoIP phone systems offering call recording. The audio gets stored in the cloud, and you can retrieve the information at any time at your convenience.
Call recording is ideal for training and quality purposes. It helps you gauge the reason behind your customer’s abandonment and the ways to reduce it. You can also train your recruit to handle such bleak situations.
To learn how call recording works in CallHippo, check this section.
3. Call Conferencing
Conducting business isn’t a walk in the park. Often you need to employ one or more people from your team to get your job done. In such cases, you need unified communication that offers call conferencing.
The call conferencing feature enables you to pool in people even if they’re not in the same office. They can take calls from anywhere in the world as long as they’ve got the office phone number. Besides, call transferring helps people to
4. Call queuing
If you’ve more work in your hand than you can handle, a call queue can save your bacon. Callers don’t need to hear engaging beeps while waiting. Instead, they’ll be placed in a line. You can also put an automated message that tells them about your products, services, discounts, and other offerings so that the chances of hanging up calls reduces.
Call queue reduces the attrition ratio as it tells the caller the exact time of the response and debars them from hanging up.
We offer call queuing in bronze and above plans. For pricing, check here.
5. Call Barging
Call Managers can use call barging to gauge the performance of the calling agents. If they find that an agent is facing any problem while conversing with the customer, they can help them and handle the situation. When they see that a customer is unable to resolve any query, they can intervene and save their skin. Hence, it helps to nip the problem in the bud.
Barging is a business phone feature where managers can listen to live calls in real-time. It helps you understand your customers and offer value to them in a better manner. CallHippo offers call barging features in silver and above plans.
It’s impossible to always have a human receptionist to answer calls. Besides, with the technology revolution, enterprises like you are employing auto attendants to manage incoming calls.
This feature greets customers in multiple languages and asks questions like what do they need. It also directs them to perform a particular action that will take them in the required direction.
CallHippo offers multilingual IVR to help you aid your customers. You can select your preferred language from the list right in your account.
How Office Phone Features Impact Your Business?
Modern-day businesses require connectivity, mobility, and the right office phone systems that not only boost their business but also keep the clients happy.
A VoIP enabled Unified communications to integrate all your communication-related needs and offer as a service. It helps you communicate better and push your business.
Your business is your baby. You need to fuel it with the right ideas, processes, and strategies. And with the right office phone systems in hand, you’ll become unstoppable. All the best!