What Is Call Center Shrinkage and How to Calculate It?

What Is Call Center Shrinkage and How to Calculate It?

Call center shrinkage is one of the key performance indicators (KPIs) that can help you improve customer interactions, average handling time, and service quality.  Shrinkage enables operations managers to measure the time for which agents cannot handle calls despite...
10 Best Apps To Make Calls Through The Internet

10 Best Apps To Make Calls Through The Internet

Table of Contents The internet has shrunk the globe and made the world a much smaller place. It has made its way into almost every aspect of daily life. The internet has provided organizations with potent tools to improve their business performance. If there is one...
How to Train Call Center Agents Effectively?

How to Train Call Center Agents Effectively?

Customers’ expectations from service centers are increasing. At the same time, customer loyalty is decreasing because of the rise in the competition and the ease of switching providers.  Today’s customers demand more than just an answer. They want to get their...
A Guide To Formulating The Perfect Sales Script

A Guide To Formulating The Perfect Sales Script

Many sales agents believe that the key to their success is forging genuine relationships with customers. Now, if you want your customer interactions to go well, a great sales script can go a long way. So, what’s the big fuss about a sales script? You may wonder why...