Keeping your customers happy and engaged is definitely a top-most priority for any small business in today’s hyper-dynamic marketspace. If your business does not have a great model to communicate with clients, you are sure to witness a dip in your customer ratings.

Most traditional businesses used to resort to the age-old CRM and ERP software systems to generate automated communication to customers. However, with the advent of technology, these methods have now proved to be ineffective and time-consuming. Getting a smart and intelligent business phone system should be the number one priority for your company to keep your customer base involved!

Cloud-based phone systems could prove to be a miracle tool for your company – they are the best way to keep your team members, clients, external parties, and stakeholders connected in an economical manner. In fact, research has predicted that by the year 2020, there will be around 204.8 billion global corporate subscribers and the PBX phone systems industry will enjoy the revenue of over $86.20 billion.


You may be wondering how a business phone system can keep your customers better engaged and provide higher quality service? Well, cloud-based phone systems can fuel efficiency by reducing wait times, handling support calls promptly, and kicking up overall business growth.

Here are some incredible ways through which your company can manage customer engagement better with PBX phone systems rather than conventional CRM’s and ERPS:

  • Handle High Volume Calls with Ease- One of the best benefits of virtual phone numbers is that they can handle a huge number of customer calls with ease. Multiple calls can be routed and connected simultaneously – thereby keeping your customers happy and satisfied. There are no long waiting queues and hence, your valuable clients do not waste precious time. All queries and doubts can be effortlessly cleared and client delight remains at an all-time high – so get your organization a PBX phone system now to reap some gigantic benefits!
  • Integrates with All ERP and CRM Systems – Another amazing advantage of cloud-based phone systems is that they are highly compatible and integrate with all existing ERP/CRM systems in the organization. This helps managers to maintain a consolidated and unified central database of all customer contact information, previous call history, and purchase preferences, which will help in relationship marketing in the long run. Therefore, your organization can provide the best quality service through a smart business phone system, and all your customer information is also harnessed in the best possible way – getting a virtual phone number is surely a win-win situation for any small business!
  • Employee Availability Round the Clock- Automated PBX phone systems have advanced features such as virtual attendants that allow customers to be independent and connect themselves to the desired extension number. Your prized clients do not remain restricted to organizational timings or company working hours – they can get in touch with support representatives throughout the day! Virtual phone numbers escalate accessibility levels to great heights and make sure that there is never a time that team members are not available to customers at any level. So, it’s time to get a world-class virtual phone service provider that will keep your customers thrilled and pump up your company ratings!
  • Cost Savings – Cloud-based phone systems mean that a lot of your business communication requirements are now automated – this reduces the requirement of maintaining a large staff for customer service needs. Businesses also save tons of money on inflated phone bills, as virtual phone numbers have extremely cheap and inexpensive calling plans. Sending voice data packets over the internet is much more cost-effective than traditional landline numbers – so invest in a cloud-based system to save huge amounts of money for your company and increase your bottom-line profits!

The customer is king – and every organization today needs to take huge steps to forge a strong relationship with their customer base. Move over from traditional ERP and CRM Integrations systems which are limited in their approach, and adopt a multi-dimensional PBX phone system which can be integrated with existing organizational resources.

Virtual telephony is the future of business communication – make sure to keep your customers engaged in all aspects through this revolutionary technology!

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