It is the era of the internet! The entire world is now operating online. Almost all businesses, companies and services have switched over to the online mode of operation. With the introduction of internet phone systems, even phone communications have gone online!
Many of you may not be familiar with the concept of internet phone systems. Let us discuss a little about what it is and how it works.
What are the internet phone systems?
As the name suggests, internet phone systems can be used to make or receive phone calls over the internet. Unlike traditional phone systems, this type of phone system route the calls via the internet.
There are various ways to communicate over the internet. Several new communication techniques and services are coming up every day. However, the most trusted and popular internet phone service for businesses is the VoIP (or Voice over Internet Protocol) service.
What is VoIP and how does it work?
VoIP, or Voice over Internet Protocol, is a service that allows businesses to make and receive phone calls via the internet. The entire phone system of the business is transferred to the cloud and managed from there. VoIP uses digital signals to transmit calls instead of the traditional analog ones.
What is the need for internet phone systems?
Some of you may wonder, “What is the need to use VoIP when traditional phone systems work just as well?”
Well, the answer to that is the array of unique features offered by VoIP services. These features make it easy to operate and manage phone calls. Using internet phone systems to route your calls through the internet also reduces your call charges significantly.
Let us have a closer look at some of these features.
What are the features of VoIP?
1. Voicemail – It is not possible for a business to answer all the calls that they get round the clock. Thus, the voicemail features come in handy when you cannot attend to a phone call.
Some VoIP services also offer to convert your voicemail messages into emails. This feature proves to be extremely useful for both big and small businesses. Not only is it much more convenient to receive messages via email, but it is also easily accessible.
2. Call conferencing – Traditional phones do not support call conferencing. However, using VoIP, you can easily make a conference call with several colleagues at once.
Some VoIP services have taken call conferencing up a notch by enabling users to share files, documents, chat messages, and so on during the call.
3. IVR, or Interactive Voice Response – This feature serves as your virtual assistant. Everything that your receptionist cannot do, this virtual assistant can. From call routing to call forwarding, virtual menus, forming and managing call queues, the IVR feature can manage it all!
These were just a few of the most widely used features of internet phone systems. There are several other features from which the user can pick and choose.
CallHippo lets the user choose the features that will be useful for his/her business. The user then only has to pay for his customized set of features. Such flexibility makes VoIP phone systems affordable and pocket-friendly.
International calls and internet phone systems
What comes to your mind as soon as you hear the words ‘international calling’? A huge phone bill is what comes to mine!
Making international calls using traditional phone systems can prove to be very expensive. In fact, statistics show that this is the biggest challenge faced by businesses during global expansion.
From talking to foreign customers to collaborating with various branches of the company across the globe, there was a lack of cheap and efficient communication. It is just not practical to spend huge chunks of money just paying the phone bills!
However, not anymore. With the introduction of internet phone numbers, making international calls has become significantly cheaper. Now users can simply pay the internet bill while communicating efficiently with customers or agents overseas.
So how exactly do internet phone systems help you making cheap and efficient international calls? Let us have a look at that.
How does VoIP place international calls for free?
If you use a VoIP service to place international calls, then you do not rack up crazy phone bills. This is because VoIP gets a free virtual international phone number for your business. When you make calls using that number, you are essentially making local calls, not international ones! And even those local calls are routed through the internet.
Many businesses go through the trouble of getting actual international numbers of countries. Not only does this involve a lot of hassle but it is also costlier than VoIP.
Advantages of internet phone systems while making international calls
There are a lot of advantages of using VoIP to place international calls instead of traditional phone systems. Some of these advantages are as follows:
- They are pocket-friendly and will save your business a lot of money
The most significant advantage of using internet phone systems for international calls is definitely the cost-efficiency. In fact, the difference in cost is so stark that businesses have no other choice but to use VoIP for global communication.
2. Stay connected across the globe
The facility of making cost-efficient calls across the globe makes it easier for companies to manage all their branches. It helps the employees stay in touch with those in the home branch. It is especially useful while setting up new international branches.
3. Save traveling costs
Communication is the key to every successful business. However, traveling to and fro between various countries is not only expensive but also a waste of time.
However, with a VoIP service in place, businessmen no longer need to travel frequently in order to communicate efficiently. The video call feature in internet phone systems is the perfect replacement for face to face conversations.
The video conferencing features enables multiple people from all over the globe to join in on a video call. This facilitates virtual meetings with business executives, employees, and even customers, without having to travel.
4. Round the clock availability
Another problem faced by businesses while managing international branches is the difference in time zones. People had to be employed to work in the home branch throughout the night for the sake of the convenience of international customers.
However, internet phone systems provide several features to manage international branches without having to employ additional staff.
Features like voicemail enable you to record the message of the caller if no one is available to answer the phone at the moment. Now you can just check the messages and get back to the clients at your earliest convenience.
Thus, it is always better to opt for internet phone systems in call of international calls. Sign up now on CallHippo to get your very own VoIP service in under 3 minutes!