Let’s have a quick flashback..!! Remember the times when payphones were just a thing and people didn’t have unlimited plans? Do you know who came to the rescue? None other than the Toll-free phone numbers. They were first introduced by AT&T in 1967 beginning with a prefix 800.
The fact that toll-free phone numbers are free, made people interact with businesses more often than ever. Obviously, who doesn’t like free stuff?
Fast Forward to 2018 and Now you can observe that toll-free phone numbers are still a thing. It has given a tough competition to the new entrants and has still saved its space in the tech -world.
A Toll-Free Business Phone System gives the power to your customers to call you at absolutely no cost to them. This definitely increases the odds that they might call you. It gives you presence in any country or city you are trying to win business without having any headaches of setting up an office or hiring new staff. They have been developed with some amazing features such as International call forwarding and time and date schedule at no cost. With their online control center, you can set up your number such that it can be forwarded to any office, mobile phones, call center, and PBX.
Say for example. you have a booming business in Chicago and now you are planning to expand it in France, and to reach your customer base in France the best choice you can make is to either buy a toll-free Phone number or a Virtual mobile phone system. It helps you establish a sense of trust among your customers. It makes them feel that you are concerned with their needs, while at the same time it gives your business a Professional Outlook.
You can easily forward your Toll-free or Virtual phone number
Forward your calls to a single number:
Route all your business calls to a single office Phone system or a Virtual Phone system. The Toll-free Phone numbers are a great way to run your business in the most professional way possible
Forward your calls to multiple numbers:
Not only one number, if you wish you can forward the calls to 3,5,10 whatever number of phones you want. Connect to all of your callers and devices under a unified platform.
Ring Phones in Sequence:
If you are routing your calls to multiple phones you can choose the order in which the phone will ring along with how long each phone will ring.
Ring them all at once:
So, you want to ring all your phones at once? No problem..!! The virtual Phone system has a solution for this as well! With a Toll-Free Call Forwarding Service, you can specify a maximum hold time for your callers along with an alternative destination for the unanswered call.
Schedule their Call forwarding:
You can set the date and time when you want to receive the calls to your phones. Not only this you can even create custom schedules and apply it to different devices. This means your phones will now ring only when you want them too..!!
Uses of a Toll-Free Call Forwarding Service
To sound Professional
If you are a solo start up your business is just you, and it might be possible that you are running it from a single phone. What you can do here is receive calls from your main business line and forward them to your cell phone. A better option is to route callers to a route menu or to a custom greeting before they get connected with you. Doing this will make you sound more professional and legitimate.
Forward calls to voicemail or an alternative destination
You can monitor the calls as they come in, and if you don’t want to answer it you can forward it to voicemail or to the call menu. ( In case, if it’s enabled)
A call menu also known as auto-attendant gives your callers an option to reach the appropriate department and individual.
For example, you customized the call menu such that a caller has to press”1” for sales, “2” for hours of operation. Add the phone numbers to specific menu options, so that when a caller presses that number they are immediately forwarded to correct phones.
The Call Menu makes your business sound more professional and improves its efficiency by making sure that each call gets to the right place, and if you don’t need it simply disable it and forward the calls directly to your cell phones.
How to use a Toll-Free Call Forwarding Service for your office Phone system?
Simple as it sounds..!!! Advertise your number on all platforms; be it your company website, business cards or social media platform. Set up your call forwarding numbers, and now you can seamlessly transfer all your calls to as many numbers you want. The best thing about this is that your customer does not need to know where you are -sitting at your office desk or among the hills, enjoying vacations with your family. You can be physically absent from your office but call forwarding will make sure your business phone number is never unattended.
In a Nutshell..!!
If you have a Toll-Free Call Forwarding Service than it doesn’t matter where you are located; Your customers will come looking for you without any concerns about the cost of an International Call. With, International ringback tones your customer will not have any idea that you are in a different country.