Over the years, the call center industry has seen a major shift in baseline work and continues to grow quickly. The projected growth rate of the demand for call centers is anticipated to surge up to 10.8% CAGR from 2022-2029.
Meeting the rising customer service standards is important for a business, and organizations must invest in the right call center. Offering the finest customer service is the backbone of any successful organization.
Moreover, once the customer service process is outsourced, there is little to no room for errors as professionals will conduct the business process. Some of the top call centers in India can be found in Pune.
In this blog, you’ll be provided with a list of the top best BPO and call centers in Pune. This list covers all the aspects like the services they offer, to which industries they provide their services and products they offer, etc. Let’s delve in.
"Choosing a BPO and Call Center in Pune can improve performance metrics and streamline key business operations. It depends on the nature of the requirements of your business as to which process you want to outsource. With business process outsourcing, you will get definite results and a large footfall in the market."
Top 10 Call Centers in Pune
Pune, Maharashtra, is one of the largest IT hubs in India. Many national and international call center companies conduct their operations from Pune. Here is a list of some of Pune’s most prevalent call centers.
1. ITCube Solutions Pvt Ltd
With a team of 600+ people, ITCube serves markets in the US, UK, Middle East, and Asia. ITCube Solutions strives to understand customers’ business needs and streamline its core operations to provide cost benefits. The scope of services extends to providing a smart back office, medical record summary, chronology, contact center, clinical Data management, and business consulting services.
Moreover, ITCube solutions offer products like ITConnect, with which organizations can elevate their business communications, whether internal or external, effectively. ITCube also provides advanced analytics based on which businesses can figure out the actual performance of the processes. All in all, ITCube Solution is one of the best call centers in Pune.
2. Xanadutec
Xanadutec is a highly reputable call center solutions provider in Pune that assists businesses in effectively managing their customer support services. Xanadutec offers a range of services like lead generation, appointment scheduling, etc. The most important aspect of Xanadutec is that they operate closely with the clients to understand their business objectives better.
Moreover, they also offer tailored programs that align with the company’s specific requirements. Xanadu’s unique technology and infrastructure ensure that its services are efficient, reliable, and budget-friendly. All in all, Xanadutec is one of the finest call centers in Pune.
3. Technosys IT Management Pvt. Ltd.
Technosys IT Management is a place to get excellent leads that help expand ROI. Technosys is one of the few call centers in Pune that provides end-to-end administrative services to customers worldwide. Technosys helps customers cut costs, enhance process efficiencies, upgrade viability, and gain a competitive edge.
The list of services provided by the call center includes lead generation, online data entry, data conversion, BPO services, customer support, and back-office operations. The call center solutions offered are backed by high-end technology and experienced professionals. With all these aspects, Technosys assist its clients in gaining the desired results.
You May Also Read : Top 25 Call Centers in Bangalore to Look Out For
4. Altius Customer Services
Altius is well-known for handling 3 million transactions per month across 4 continents; Altius is one of India’s most promising IT-enabled services. The call center thrives on providing great ROI and satisfaction to its customers. Altius’ scope of service extends to BPO, IT, and e-commerce consulting.
Altius offers a huge number of functionalities like web and mobile-based customer service software, customer service portals, helpdesks, training, etc. Moreover, they also offer consulting services that assist organizations in elevating their customer service strategies and operations. It offers services to industries like healthcare, real estate, and e-commerce. FMCG, etc., making it one of the most advanced call centers in Pune.
5. Fidel Technologies
Fidel Technologies is a leading call center solutions provider in Pune as it delivers high-quality customer services to businesses of all kinds and sizes. The services offered are technologically advanced, enhance customer satisfaction, and assist organizations in controlling operational costs.
A plethora of advanced services are offered, like inbound and outbound calls, e-mail and chat support, social media customer services, and back-office support services. All of these services are customizable as be the needs and demands of the clients to provide optimum results. With Fidel Technologies, business processes can be scaled exponentially cost-effectively, due to which it is one of the highly preferred call centers in Pune.
6. Calling 24o7
With the prime focus on maximizing client ROI by process optimization, Calling 24o7 has helped several companies achieve cost-effectiveness and customer care services. The call center started with the insurance sector and has expanded into seven other sectors within a decade.
The key services provided by Calling 24o7 include inbound and outbound lead generation, Webchat, broadcasting, SMS/voice, and email support. Calling 24o7 offers services to industries like banking, insurance, telecommunications, etc. Moreover, with advanced functionalities, organizations can enhance their customer satisfaction. Calling 24o7 is one of the most successful call centers in Pune.
You May Also Read : Top 30 Call Center Companies in India to Watch Out for in 2023
7. IBM
IBM leverages AI and cloud technology to provide various customer support options to several industries. The call center’s underlying expertise is lead generation and appointment-setting services. Moreover, IBM offers inbound-outbound call handling, e-mail management, chat support, etc.
The main focus behind such advanced services is elevating the customer experience and satisfaction. Outsourcing call center operations to IBM businesses can effectively increase their customer retention rate, brand reputation, and operational efficiency. Overall, IBM is one of the most reliable call centers in Pune.
8. Facile Services Pvt Ltd
Facile Services offers call center services like customer service, sales support, technical support, customer retention, etc. In addition, they operate on advanced technology and have a team of professionals that ensure the clients are provided the best services. This makes Facile one of the most advanced call centers in Pune.
The additional services they offer include voice calls, live chat, e-mail, and social media support to provide a better reach to their clients. Facile also offers consulting services to clients to optimize their strategies and get assured results.
9. Suma Soft
Suma Soft is a leading call center solutions provider in Pune with 20+ years of experience, 8+ industry verticals, and 1500+ employees. Suma Soft thrives on building better business relations and delivering value. The key services the call center provides include software development, technical support, and cybersecurity.
In addition, Suma Soft offers multi-lingual support, real-time reporting, and IVR to amplify the client’s customer-centric services and achieve the desired objectives. The services offered are highly scalable, making it one of the most suitable call centers in Pune for businesses of all kinds and sizes.
10. VSynergize
VSynergize is one of the leading call centers in Pune that offers customer support, inbound and outbound sales, lead generation, etc. They leverage the latest technologies in their day-to-day operations and have employed professionals to carry out the processes effectively. They offer tailored solutions to each client based on their requirements.
Moreover, VSynergize offer services in multiple languages providing their clients with better reach and optimum results. VSynergize offers services to sectors like banking & finance, healthcare, telecommunications, and real estate. The company’s main aim is to offer exemplary and feature-rich services to offer the best possible experience to its customers.
Top 10 BPO Companies in Pune
BPO companies in Pune are a dime a dozen, and choosing the most suitable one for your business from that lot is tedious. Here is the list of the top 10 BPO companies in Pune that are highly effective and will assist you in streamlining your business processes.
1. AIT Global India Pvt. Ltd.
AIT Global is one of the leading BPO companies in Pune, with massive experience in providing business process management services to a wide pool of industries. AIT combines innovation and discipline to provide the best services.
The key services provided by the organization include mobile development, data analytics, cloud enablement, digital content development, and robotic process automation. Moreover, the offers services to large organizations like VSS, North American Lighting, IBM, JP Morgan Chase, and Ility.
2. Cognizant
Cognizant is one of the most admired BPO service providers; it is ranked among the Fortune 500 companies. It specializes in leveraging advanced technologies like smart process automation, IoT, AI, and analytics to save costs, enhance efficiency, etc.,
Cognizant has expertise in offering BPO and KPO services to healthcare, life science, and accounting & finance industries. The main strength of Cognizant is to offer customized solutions to businesses that are in accordance with its specific needs.
3. Amdocs
Amdocs is one of the leading BPO companies in Pune. Amdocs is a leading provider of software and services for the telecommunication and media sector. In addition, Amdocs offers BPO services to a wide array of industries.
Amdocs BPO services offer various functionalities like customer care, finance & accounting, HR, and supply chain operations and management. With their expertise and worldwide delivery capabilities, clients can improve operational efficiency, control expenses, and improve customer experience.
You May Also Read : Top 15 BPO Companies In India In 2023
4. WNS Global Pvt Ltd
WNS Global is one of the most advanced BPO companies in Pune and worldwide. It offers various process management services for accounting and finance, supply chain management, HR, etc. WNS Global offers services to industries like banking, healthcare, insurance, manufacturing, media, entertainment, retail, etc.
Through its innovative approach, WNS Global assists clients in cost-effectively accomplishing their business objectives. The company’s extensive expertise and high-end technological abilities allow its clients to achieve the desired results.
5. Conneqt Business Solutions Ltd
Conneqt business solutions Ltd is one of the leading BPO companies in Pune. The company is feature-rich and has extensive experience in offering business process management services to several industries. It offers process management services to banking, healthcare, technology, travel, etc.
Conneqt business solutions manage several business processes like customer service, technical support, collection, sales, back-office, social media management, etc. Leveraging RPA and AI technology allows its clients to improve customer satisfaction and accelerate efficiency. All in all, it is the best choice for businesses that are looking to enhance their performance and customer experience.
6. Rely Services
Rely Service is a leading BPO services provider that assists businesses in streamlining their operations and enhancing productivity. The primary aim for their clients is to enhance their customer satisfaction and increase their quality of service exponentially.
Rely offers its services to a wide pool of industries that includes insurance, healthcare, finance, etc. The services include document management, data entry, and processing, customer service, IT support, etc. Moreover, the company is technologically advanced as a result, the service offered minimizes the operational burden and assists in achieving desired results.
7. Startek
Startek is one of the most influential BPO companies in Pune. Startek specializes in offering customer services, back office support, and other services that will be assistive in increasing customer satisfaction. Startek has a global presence that allows its clients to offer services worldwide.
With advanced technology, Startek entails a huge team of professionals that offers its clients round-the-clock support. It offers services that are essential for all kinds and sizes of businesses. With such advanced functionalities, organizations can amplify the effectiveness of their process to a greater extent.
8. DBS Mintek Pvt Ltd
DBS Mintek is a BPO in Pune that is highly advanced and offers the best business process management services. The services offered are viable for all kinds and sizes of businesses. It offers an ample amount of services with which businesses can optimize their processes.
DBS Mintek offers a wide range of customer-centric services like customer feedback analysis, customer engagement, and improving customer experience. The company’s main aim is to offer functionalities with which its clients can enhance their efficiency at effective prices. Overall, DBS Mintek is highly secure, reliable, and preferable for SMEs.
9. 24-7 Intouch Pvt Ltd
24-7 Intouch is one of the best BPO companies in Pune. They offer personalized customer service and support to their clients. In addition, it has a team of qualified professionals well-versed in business processes and offers the finest solutions.
Moreover, 24-7 Intouch leverages the latest technologies and systems to effectively assist its customers in streamlining the processes. They also tailor the services per the client’s requirements, which is one of the major benefits of the company. Hence, 24-7 Intouch is highly dedicated to offering its clients the best BPO solutions.
10. IGT Solutions
IGT Solutions is one of the most advanced BPO companies in Pune. The offers a plethora of services like process automation, analytics, and digital transformation. High-end tools are offered that will assist the clients in streamlining their operations, cost savings, and enhancing efficiency and customer experience.
In addition, IGT Solutions offers a range of consulting services like process design and optimization to enhance the potential of the process. The services can be tailored as per the requirements of the clients and the industry they belong to.
Wrapping Up
Both BPO and call centers are booming businesses. According to statistics, the market size of BPO is expected to grow at a CAGR of 2.8% during 2023-2026, and the global market size of call centers will reach $496 billion by 2027. With the above statistics is crystal clear that organizations are relying on BPOs and call centers to manage their business processes.
Hence, you need to opt for the best call center in Pune that offers services that streamline and effectively strategize business processes in accordance with the current trends. This will assist you in gaining a competitive edge, and you’ll be able to achieve the desired results.
FAQs
Which is the no 1 BPO in Pune?
Multiple BPO companies in Pune operate globally. But according to us, Cognizant is the no. 1 BPO in Pune as it is one of the Fortune 500 companies. Also, it offers the finest and most technologically advanced services worldwide.
Which is the largest BPO?
Considering the largest BPO in terms of revenue, services, employee size, and global presence would be Accenture.