Call escalation is part of everyday call center work. When real customers...
We found 43 articles by call center
What is Direct Inward Dialing (DID)? A Complete Guide
If you don't want your company to be among the list of inefficient call...
Call Center Efficiency & Contact Center Optimization: A Complete Guide
Providing excellent customer service is crucial for any business, and call...
What is Call Center Quality Assurance? Benefits, Methods & Tools Explained
Managing a call center effectively requires balancing multiple elements: agent...
What is Call Flow and Why is Call Center Call Flow Important?
Modern businesses and their customers are far different than what they were a...
What is Conversational IVR? Complete Guide to AI IVR Software
If you’re still using a menu-based phone system that says “press 1 for this,...
Real Estate Dialer: Boost Lead Calls and Conversions with Automation
In real estate, every second counts. The faster you reach a lead, the greater...
10 Best Cold Calling Software: Features, Benefits & Tips
You might have this impression that cold calling software is old-school. But...
What is a POTS Line? Meaning, Working & Alternatives Explained
You've probably heard about POTS lines if you've worked with phone systems...
Call Disposition: Meaning, Examples, and Best Practices
Have you ever ended a phone call and wondered, “What just happened here?” Call...
