Discover the 12 Best Call Center Software Solutions.

Experience the Future of Business Communication with Our Virtual Phone Solution

Supriya Bajaj

Senior Writer:

green tickDate: May 30, 2023

Call center software is a digital platform that enables direct communication between a business and its clients. Modern contact center software has many advanced features and functionality. It can automate the receiving and address of customer concerns in the cloud.

A call center system enhances the brand’s image during client interactions. So it does not matter if there are thousands of agents in several call centers or one designated agent to handle customer service. The good call center solution must be in place to win the competition.

Modern clients like to experiment with newer communication channels like chat, text, and social media. Can conventional call center platforms handle them? The advanced version of a call center is the concept of a contact center.

A call center manages inbound and outbound customer calls, but a contact center is omnichannel. Besides phone calls, a modern calling software can handle customer contacts via email, Live chatSMS, and Social media.

Call Center Software

How Does A Call Center Software Work?

The number of people working from independent locations is at an all-time high; so now is the time to leverage virtual call centers. Instead of working from the business’ office, agents now work from remote locations. The virtual call center software binds the agents present at different locations and works towards making the customer service performance smooth.

In call centers where employees are confined to a space, the organization has to bear real-estate costs, overheads, and turnover rates. The process is expensive and consumes time, and growing businesses cannot afford it. That is the reason why businesses are going virtual. With a virtual setup, the costs are greatly reduced, which makes it a great call center setup for small businesses.

In such a setup, the call center agent needs only two things, namely:

  • Virtual call center software
  • Internet connection

These kinds of call centers have become increasingly prevalent with VoIP technology. This Voice Over Internet Protocol technology uses a data network to place a phone call. That means inbound calls come in over the internet, not phone lines. In cases like these, the calls do not necessarily reach a physical department but a virtual call center.

It is highly beneficial for businesses where customers frequently call to check the status of their requests. A system for tracking these calls is mandatory here. With that system, remote agents can access the calls via the internet.

The VCC workers then cater to the customers’ queries, thereby saving time and cost for your business. Not only that, but they also serve as a way to engage with customers and provide support without interrupting the day-to-day operations of the business.

These services are also often available 24*7, meaning your customers will never remain unattended

Features Of A Call Center Software

1 ) IVR

Interactive voice responses help callers reach the right department based on their needs. Based on caller input, the software effectively routes calls to the right department and reduces average call time.

2 ) Call Monitoring

Call Monitoring

This feature allows call center managers to listen to call in real-time and provide feedback. Managers can also whisper, barge, and record calls for better agent feedback.

3 ) Auto Dialer

This call center phone system saves agents time by automatically dialing the numbers for them on outbound calls. Reduce the number of manual errors in the dialing process.

4 ) Automatic Call Distribution

CallHippo’s call center management uses automatic call distribution (ACD) extensively to route calls to the best-suited agents through routing.

5 ) Dashboards & Analytics

Get access to a real-time dashboard to monitor the performance of teams and individual agents. Generate call center reports on various KPIs, including agents’ performance, conversion rates, average calling times, and more.

Benefits of Call Center Software

Having a call center software for business comes with a host of advantages. Right from eliminating geographical limitations to cost reductions, there are numerous benefits of call center software, and here they are at a glance:

1- Expand Your Team At Little To No Extra Cost

As a virtual phone system is not tied to physical space in an office, it allows you to expand your team effortlessly. You no longer need to buy expensive equipment for every new hire, nor do you require laying down new landlines.

2- Set-up New Call Centers At Minimal Costs

Real estate prices vary from one place to another. Getting a property office-ready, renovating it, and deploying technology costs even more. But, by taking advantage of cloud-based contact software, you can utilize your existing workspace and expand new teams across different locations.

This is precisely how CallHippo helps its clients. With CallHippo’s cloud phone number and VoIP solutions, you can set up multiple offices across the globe without burning your cash.

3- Increased Flexibility

With on-premise call center software, your agents will have to stick to their desks to make and receive calls. However, when it comes to virtual call center software, it offers a lot more flexibility. It allows your representatives to use their smartphones as business phones without even changing their numbers, providing much-needed flexibility. This means your team can work from anywhere in the world without you needing to supply any equipment to them. 

As per a survey, companies that allow remote work have 25% lower employee turnover than those that don’t. This significantly reduces your overall cost and makes it more convenient for the agents working in a call center.

With CallHippo, you don’t need to install a separate workspace for your employees working from home. They can work effectively even via the CallHippo app on their phone. It also enables you to do additional call-related tasks like call forwarding, call conference, and collaborating with other team members irrespective of where they are.

4- Enhanced Customer Satisfaction

Customer Satisfaction

Most call centers let you forward or route calls based on the department, function, or availability. CallHippo’s smart call forwarding enables you to route the calls to the right person. This leads to increased customer satisfaction.

With features like call recording, managers can keep track of the performance of their team members. They can see to it if the agents can solve customer queries efficiently or require training.

5- Efficient Call Handling

Customers get frustrated when they are unable to reach a customer care representative. This might lead to losing valuable customers. With a cloud-based phone number, your customers can reach any of your team members, whether they are in the office, at home, or on the way to a meeting.

In case your team members can’t attend an incoming call, they can transfer it to other representatives directly. This ensures a customer’s call never goes unanswered. It proves out beneficial for call centers for small businesses.

6- Improved Call Queuing

Waiting in queues irritates – be it in a supermarket or on a call. CallHippo simplifies the call queuing with a First In, First Out approach. This means the first customers to call will be answered first. Moreover, to free up customers from listening to annoying waiting beeps, CallHippo facilitates you to customize the on-hold music or message that refrains the customers from hanging up.

7- Omnichannel Capability

For a good customer experience, it is crucial to have call center software that allows integration with your existing systems. CallHippo gives you the flexibility to integrate with various CRM and other channels so that you can get your work done from a single place. For the companies that need call center software, this benefit comes in handy.

8- Reduce Calling Expenses

Most businesses today offer toll-free numbers to allow their customers to reach them for free. However, the calling expenses are incurred by the company. Just to give you an idea, an incoming call on your toll-free number would cost you somewhere between $0.033-$0.555, depending on the caller’s country. When it comes to outbound calls, the prices range between $0.045-$5.625, again depending on the country you are calling. 

But, with virtual call center software, you won’t see telephone bills as high as traditional telephone lines.

9- Ease of Installation & Maintenance

One of the biggest benefits of cloud-based call center software is that it is incredibly easy to install. You won’t even need expert technicians to install the software. Just download it, and you will be good to go. For instance, CallHippo call center software can be installed within three minutes. 

Here are some more benefits of call center software that may interest you:

  • There are no geographical barriers. A virtual call center lets you hire agents from all over the world, and at the same time serve customers in different time zones. 
  • Offers real-time customer support that builds brand loyalty. Satisfied customers = loyal customers
  • Brings the entire range of customer data in one place, which in turn helps in customized support. 
  • Records the calls that are used for reference and improvement purposes. 
  • Monitors the calls that are used to identify what works and what doesn’t. It is also used for training new employees. 
  • Basic call control that helps to hold or transfer calls with a click of a mouse. 
  • It offers metrics that include call volume, service level, handles time, abandonment time, waits time, etc. 
  • Easy utility for small remote teams
  • Increased productivity
  • Easy management on scalability
  • Multi-channel support
  • Insight reports
  • Easy access for customers

Exceptional customer support

On-Premise Call Center vs. Cloud-based Call Center

An on-premise call center software is something that you install in your office. It includes telephone lines, a system to handle calls, and telephones. 

On Premise vs. Cloud based Call Center

A cloud-based call center software, on the other hand, is hosted on the cloud and doesn’t require you to install any physical equipment in your office. All you need is a computer or a smartphone to handle business calls. 

An on-premise call center has higher turnover rates, requires you to purchase hardware, and more significant overheads. Whereas a virtual or cloud-based call center offers more flexibility, lower turnover rates, and reduces overheads. 

The process associated with the on-premise call center is time-consuming and expensive. On the contrary, running a virtual phone system is far more cost-effective and economical.

Businesses with outbound calls end up paying about $60 per agent as call costs. But, with a VoIP-based call center solution, you can potentially save every month! This is why most businesses choose virtual call center software over the on-premise version.

How to Choose the Best Call Center Software for your Call Center?

There are a lot of software solutions out in the market today and while choosing the best call center software you need to keep certain important factors in mind. Choosing the correct call center software solution to integrate with is absolutely imperative. Every call center fulfils different needs and demands. Hence, different softwares are best suited to different types of call centers.

So how do you determine which software is best for your call center? Here we have mentioned the 9 most important factors to take into consideration before making the final call.

1) The Type of a Call center software

There are basically four types of call center software available in the market. They can vary considerably based on factors such as cost, user-friendliness, reliability, and data security.

Type of a Call center software

On-premise Software: The call center software will be installed on the servers located in your office premises.

Hosted Solution: The software will be installed on a system outside your office which you can access using an internet connection.

Cloud-based Software: This solution resides in the cloud, in other words, we can say that the solution is hosted online. This can be accessed using a powerful internet connection. In the current pandemic situation cloud or virtual call center is a good solution for your business.

Browser-Based Software: Powerful  Call center features accompanied by a virtual phone number such as IVR call recording, call forwarding, call control is integrated with the browser.

2) Next on the list are Features

Once you have made up your mind about the TYPE of the call center software, you should now take a book and a pen and jot down all the must-have call center features.

Explore each feature in detail and don’t haphazardly come to a conclusion. Don’t forget to prioritize your business needs. If you are considering the best call center service as your top-most priority and if they do not have one of your must-have features you can ask them if they have any solid plans to develop in the future. If there is a “no” or any hesitations in the answer jump to the next one on your list as they are plenty of them available in the market.

3) Integrations

One of the must-have features for a to provide the best call center service is the ability to integrate with other Software. A call center software that seamlessly integrates with other tools like helpdesk, CRM, marketing tools, chat, social media platforms, e-commerce on a single click gives a 360-degree transformation to your team’s efficiency and productivity.

If you want to make the most out of your band for the buck, go with a solution with automated tasks. Call center software when accompanied by business tools integrations and automated task features will computerize a lot of repetitive tasks for your team.

Let us help you get a real picture with the help of a few examples:

  • When a customer calls you on your business phone number and in case the phone is missed, the software will create a new ticket in your helpdesk system. This ticket will contain the voicemail Transcriptions and a few other details about the call.
  • As soon as a new entry is made in your CRM the same will be reflected in the software as well.
  • When a chat is completed with the customer the software will update it with a transcript.
  • Integration with the business phone system will help you make and receive calls at the most reasonable cost possible.

4) Scalability

No business is static. Sometimes there are ebbs sometimes flows. If you are going for software that is specifically designed for your current business needs then my friend you are inviting a bit of trouble. Therefore make sure whichever software you are choosing a scale as your business expands. This will allow you to quickly add agents, adjust according to the fluctuating call volume, and enables you to add and remove features as per your changing needs.

5) Ease of use

Once you have shortlisted a few software with amazing call center services which include the right type, right features, and scale as per your business needs it’s time to check it for ease of use. The software should be easy to navigate as well as easy to learn for your agents. The best option is to have your agents test drive the software during the trial. If they can’t be a pro while using a solution in a few hours it is better to move to the solution that they can.

6) The Deployment Time

Some Call centers are easy to use but no less than a nightmare to deploy. Before making the final call check how much time will be consumed to roll out the solution. If the answer is “ a few minutes” for smaller teams and “ a few hours” for larger teams then it’s a green flag and if not then a red flag. Time is money – every extra day that is consumed while implementing the solution can cost you money, confusion, and above everything CUSTOMERS. Therefore it is advisable to go with a solution that can be rolled out in a few minutes.

7) Training

The majority of vendors provide PDFs, videos, and a knowledge base to help your team to make the most of the software. A few of them even offer to train your agents on-site. Make sure you have all the resources available with you even if you don’t need them now. If something comes up this can save you a lot of headaches down the road.

8) Price

Ahhh…so finally here comes the most important thing. A lot of companies think it is better to pay a bit more for a call center software that is optimal. If you are budget sensitive, just do quick math and determine how much it will cost to lose a customer just because your phone was down or because they were a breakdown which is taking too long to get fixed. Not price sensitive anymore I suppose..!!

There are a few things that should be kept in mind while exploring pricing. Without hesitating a bit bluntly ask about the implementation fees, training costs, price per agent,  per minute, per phone number, and price to use other advanced features. Make sure that they are billing is transparent and you can easily view it as and when required and the support team is reachable easily whenever any billing issues come up. It is necessary to check for all these things you obviously don’t want to get locked up in any 1-year contract!

9) Free Trial

free trial

Last but not least, the one vendor that survived your list should allow you to try the call center software for an extended period of time. This trial time is usually between 10 to 30 days. Make the most out of the call center services provided by the software- try different use cases, ask different team members to try the software, make calls, receive calls, check for the voice quality, run reports, etc.

The Best 12 Call Center Software for 2023

There are a lot of software solutions out in the market today and when choosing the best call center software, first you need to know your requirements and features that you must have.

After you figure out your needs, you need to determine what type of call center you need or have. For example, if you need a call center for primarily attending to incoming calls and for providing customer support, then you require an inbound call center. 

On the other hand, if you need a call center for cold-calling leads and marketing, then you are looking for an outbound call center.

Brand NameProsConsPricing
Vonage- Unlimited calling and messages
- User-friendly interface
- Advanced features
- Superior voice quality
- The basic plan doesn’t allow you to connect desktop phones
- Advanced features come at a high cost
- Mobile: $14.99 per line per month
- Premium: $24.99 per line per month
- Advanced: $34.99 per line per month
CallHippo- Best-in-class support and live demos
- 10-day free trial and a tiered pricing structure
- Complimentary product training
- The mobile app is missing a few advanced features
- Pricing can be less
- Bronze Plan: $16 per user per month
- Silver Plan: $24 per user per month
- Platinum Plan: $40 per user per month
- Enterprise Plan: $48 per user per month
Dialpad- Excellent customer support team to handle issues
- Built-in artificial intelligence-powered functionalities
- The phone app is very easy to use
- Sometimes the call quality is poor
- Usability needs to be improved
- The desktop application sometimes freezes
- Standard: $15 per user per month billed annually
- Pro: $25 per user per month billed annually
- Enterprise: Price on request
RingCentral- Easy to use a mobile application
- It has an extensive reporting system
- They have too many features available
- Significant delays in the call
- Pricing is high
- The support system is not so good
- Essentials: $19.99 per user per month
- Standard: $27.99 per user per month
- Premium: $
Five9- Highly-scalable
- Reliable call-routing
- Good customer support
- Implementation takes time
- Documentation is hard to understand
- May require technical support for installation
- Core: $149 per month
- Premium: $169 per month
- Optimum: $199 per month

1. Vonage

Vonage contact center software provider

Vonage is one of the best call center software companies for businesses such as hospitality and travel, logistics and transportation, retail, real estate, marketing, law firms, insurance, financial Institution, and accounting.

It provides robust functionality to virtual teams, call centers, and branch offices.

Multiple advanced call features are offered, such as virtual receptionist, call monitoring, customizable call routing, call recordings, video conferencing, and traffic prioritization.

The system also allows you to set up multiple Virtual Receptionists and personalize them to handle calls after hours, during lunch, or on holidays.

The system has an occasional latency issue. Call quality should be improved to avoid disturbances.

Some very basic features are missing from the standard plan.

Vonage call center software provides several custom pricing plans for each product, including business unified communication and call centers. To get a quote, contact their sales team.


  • Unlimited calling and messages
  • User-friendly interface
  • Advanced features
  • Superior voice quality


  • The basic plan doesn’t allow you to connect desktop phones
  • Advanced features come at a high cost


  • Mobile: $14.99 per line per month
  • Premium: $24.99 per line per month
  • Advanced: $34.99 per line per month

2. CallHippo

Callhippo best call center software provider

CallHippo is the leading virtual call center solution provider for businesses of all sizes. Whether you want to deliver a smooth customer experience or improve your agents’ sales capabilities, CallHippo has specific features for each of your goals.

Provides different numbers for different countries and departments. Seamless collaboration with team members. Smart call forwarding ensures there are no missed calls by routing the call to your cell phone

CallHippo contact center software integrates with 100+ apps, including Shopify, Zapier, Freshdesk, and HubSpot, which can automate your call center processes. Its IVR (Interactive Voice Response) system allows you to share important and relevant messages with the customers while they wait in the queue


  • Best-in-class support and live demos
  • 10-day free trial and a tiered pricing structure
  • Complimentary product training


  • The mobile app is missing a few advanced features.
  • Pricing can be less


  • Bronze Plan: $16 per user per month
  • Silver Plan: $24 per user per month
  • Platinum Plan: $40 per user per month
  • Enterprise Plan: $48 per user per month

3. Dialpad

Dialpad contact center software provider

With Dialpad, you can quickly port your business phone number from your current provider to your virtual phone service provider.

Dialpad has an easy-to-use interface that allows you to personalize your phone system to meet your specific business requirements.

Dialpad contact center software integrates with popular business technologies such as Google Workspace, Microsoft 365, Salesforce, and others, allowing you to build a comprehensive business phone system.

This call center management software also has a call switching feature that allows users to seamlessly switch calls from a desktop to a smartphone or tablet or from one carrier to another.

Dialpad charges an additional $15 per user each month if you want to host video conferences with more than 10 participants.

The system has a poor user interface and poor interoperability with other apps.

Dialpad contact center software’s primary offerings include business communication systems, customer engagement services, and platform solutions. All of these products have different pricing options based on the number of users and services you select. To find out more, visit the website.


  • Excellent customer support team to handle issues
  • Built-in artificial intelligence-powered functionalities
  • The phone app is very easy to use.


  • Sometimes the call quality is poor
  • Usability needs to be improved
  • The desktop application sometimes freezes.


  • Standard: $15 per user per month billed annually
  • Pro: $25 per user per month billed annually
  • Enterprise: Price on request

4. RingCentral

RIngcentral contact center software provider

RingCentral call center system provides access to a variety of pre-installed features such as call handling, BYOD (bring your own device), text messages, fax, voice calls, recording, and so on.

It also allows integration with a wide range of well-known business tools and services, including Salesforce, Zendesk, Google, Dropbox, and others.

RingCentral is relatively simple to configure and can be used as both a call center and a business communication app.

The call center software is extensively guarded with multiple layers of security, including bi-coastal Tier 1 data centers for cloud hosting, physical and biometric security, system hardening, 24/7 monitoring, and failover technologies.

The Glip application’s team chat interface isn’t as smooth as other chat interfaces. For example, it does not show when team members have read a message.

You cannot customize the conference call greeting message in the current version.

RingCentral–one of the best call center software solutions in the market, has three products to offer– RingCentral MVP, RingCentral Video, and RingCentral call center. Each product has different pricing plans based on the services you select and the number of users. To get a quote, contact the RingCentral sales team.


  • Easy to use a mobile application
  • It has an extensive reporting system
  • They have too many features available


  • Significant delays in the call
  • Pricing is high
  • The support system is not so good


  • Essentials: $19.99 per user per month
  • Standard: $27.99 per user per month
  • Premium: $34.99 per user per month
  • Ultimate: $49.99 per user per month

5. Five9

five9 contact center software provider

Five9 call center solution provider enables agents to be more effective on the phone, allowing them to sell more and provide better service.

The system enables you to make data-driven decisions to accelerate your business by leveraging AI, analytics, business intelligence, and real-time reporting capabilities.

Five9 offers robust pre-built integrations with popular CRM solutions, including Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify, to help agents provide better service.

The system’s Intelligent Routing function ensures that every call is routed to the appropriate resource at the right time, every time.

The wide number of functions that this call center software offers eventually makes the UI a little confusing.

The system’s reliability can be improved further.

Five9 has four different pricing plans to choose from– Ultimate, Optimum, Premium, and Core. Every plan comprises its own set of features and functionalities. Contact the Five9 sales team to get a customized quote.


  • Highly-scalable
  • Reliable call-routing
  • Good customer support


  • Implementation takes time
  • Documentation is hard to understand
  • May require technical support for installation


  • Core: $149 per month
  • Premium: $169 per month
  • Optimum: $199 per month

6. Google Voice

google voice contact center solution provider

A free of cost & flexible business phone service that lets you initiate calls by just typing any contact name or number. It makes phone numbers on websites callable via Google Voice by just clicking on them.

Equipped with a free US-based number, voicemail service, call recording feature, and more, it makes for an apt choice for smartphone users and biz holders using devices that support Google products.

Even though this call center management system has fewer options when compared to other call center apps, it nevertheless proves to be a cool option for smooth communication between business owners and consumers.


  • Scalable
  • Active support


  • Lack of international support


  • Starter: $10 per user per month
  • Standard: $20 per user per month
  • Premier: $30 per user per month

7. Grasshopper

grasshopper call center software provider

A good choice for those who need a business VoIP system for making calls on the go, Grasshopper doesn’t disappoint! Amongst a market flooded by call center solution providing call center apps, Grasshopper has managed to carve a niche for itself. 

With an extremely easy setup and lack of any special device upgradations (yes, you read that right!), this one’s a piece of cake. Take your pick between Grasshopper or Grasshopper Connect based on your business needs and download the application on your device. You may then start calling or texting right away.

No credit card? No issue! Try using Grasshopper call center software for free for the first 7 days and then if you wish to continue, you may choose from the following paid plans; Grasshopper Solo ($26 with annual contract), Grasshopper Partner ($44 with annual contract), Grasshopper Small Business  ($80 with annual contract), and Grasshopper Connect ($35 with annual contract).


  • Custom voicemail greetings
  • Multi-platform support
  • 24/7 support in every plan
  • All features are available in every plan (the only difference is numbers and extensions)


  • Limited internal collaboration tools
  • Few integration options


  • Solo: $26 per month
  • Partner: $44 per month
  • Small Business: $80 per month

8. Nextiva

Nextiva contact center solution provider

Nextiva is a simple-to-use and the best contact center software that can be installed and used on both your phone and your home computer.

The application allows you to interact and communicate with your employees, partners, and customers through different channels, including phone calls, emails, chats, conferences, and messages.

Nextiva’s suite of advanced features enables customer support teams to automate repetitive communication processes and instead focus on consumer engagement.

With virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX (Call Center Vs PBX) all in one system, Nextiva call center tracking software gives small businesses and organizations a competitive advantage.

Although the system integrates with third-party services, it does not integrate as thoroughly as some other VOIP providers.

The system UI can be a bit confusing for some of the users.

Nextiva call center software’s primary offerings are Business Communication and call center. Both of these products are available in a number of versions based on the number of users and services you choose.


  • Well-versed customer support representatives
  • User-friendly and easy-to-navigate interface


  • A lengthy onboarding process
  • Not an affordable option for small business owners


  • Essential Plan: $23.95 per user per month
  • Professional Plan: $27.95 per user per month
  • Enterprise Plan: $37.95 per user per month

9. 8×8

8X8 call center software provider

Formerly known as Virtual Office, 8×8 call center management software has an excellent record for connectivity. It offers one solution for voice, video, and chat across devices, making it easier for you to handle customer queries. 8×8 combines call recording, call conferencing, and self-attendance features to meet the needs of small and medium businesses with a business phone system

This contact center software allows you to forward your office calls to your cell phone. Resolve customer queries with inter-company chat. Collaborate with your team with web, video, and audio conferencing.

Equip your teams with all the tools they need to handle inbound and outbound calls like caller ID, blocking, and parking.


  • With the cheapest plan, you can call 14 countries for free
  • Works great on mobile and desktop
  • Very competitive pricing
  • Good sound and call quality


  • Missing productive features
  • You won’t be able to call countries, including Japan, Italy, Poland, etc
  • Voice delay


  • Express – $15 per user/month
  • X2 – $24 per user/month
  • X4 – $44 per user/month

10. Bitrix24

bitrix24 contact center software provider

Bitrix24 is an all-in-one call center system provider. With Bitrix24, you will get a phone system, messengers for social networks, and free live chat for your website. It also has in-built CRM and marketing automation tools.

Bitrix24 call center software is available in both cloud and on-premise with source code access. You can customize the software as you find necessary.

API and REST API are available so you can create your own integrations. Also, you can create quotes, invoices and do email marketing from the platform itself.


  • Packed with features
  • Exceptional User interface
  • Convenient to use
  • Seamless integrations


  • Bad customer service
  • Expensive
  • Basic customization available


  • Free – Unlimited users
  • Basic – USD 61/month for all users
  • Standard – USD 124/month for all users
  • Professional – USD 249/month for all users

11. Verizon

verizon call center software provider

Verizon contact center software lets businesses manage calls with features like call forwarding, voicemail, on-hold music, and mobile capabilities. However, it is one of the most expensive call center programs on this list.

It has a virtual assistant that allows customers to self-select who they need to talk to. Automatically forwards calls to a pre-set number to help you maintain service during a power outage.

This call center management system lets you seamlessly transfer calls between your IP and mobile phones.


  • Excellent mobile apps
  • The free line for 2 years when bundled with Fios
  • Good range of features
  • Supports voicemail transcription


  • Cannot use your own phone hardware
  • No 3rd-party integrations
  • Sound quality is not up to the mark


  • $35/month for 1-10 VoIP line
  • $30/month for 11-20 VoIP line
  • $25/month for 20+ VoIP line

12. Avoxi

avoxi call center solution provider

Avoxi call center software helps small, medium, and large enterprises streamline their customer service and sales operations. It has a centralized dashboard that allows you to track inbound calls and sales activities using KPIs (key performance indicators).

It allows you to route calls to the right recipient through automated prompts and dialpad. And Sends the voicemails for missed calls to your email inbox along with a transcription of the message.

Avoxi’s SIP trunking feature ensures secure call routing, amazing voice quality, and affordable SIP termination.

This contact center software has a live coaching feature that enables you to coach agents during calls.


  • Its has a very good clarity of recording and phone connection with clients.
  • Provides Virtual SMS number of Australia
  • Reliable 24/7 Support


  • The admin portal is less user-friendly.
  • Low voice quality
  • Software compatibility issues


  • Launch – $0 Per User
  • Contact – $19.99 Per User
  • Engaged Enterprise – $39.99 Per User


In conclusion, the right call center software can make all the difference in your customer service operations. With the 12 best call center software solutions we’ve highlighted, you can choose the one that’s best suited to your needs and take your business to the next level. From small businesses to large enterprises, there’s a software option that can help you streamline your operations, improve communication, and enhance customer satisfaction. Don’t let outdated technology hold you back – invest in the right call center software today and watch your business thrive.


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