Delivering exceptional customer service is crucial for business success today. An efficient call center operation enables companies to provide helpful, personalized support across every customer interaction. However, running an effective call center requires more than just knowledgeable agents – it demands the right technology.
Call center software provides tools to manage inbound & outbound customer calls, boost agent productivity, mine customer data, and optimize the overall customer experience. Besides, the ability to route calls, monitor interactions, and analyze performance makes call center software essential for managing a call center.
Whether you’re looking for a new call center software solution or want to upgrade your existing one, this blog is for you. We’ll discuss the top 15 call center solutions for businesses of all sizes. Let’s get started!
After extensive research and analysis, we have curated a list of call center software. These services are carefully selected based on usability and satisfaction scores, including features, ease of use, customer support, ratings, and reviews from SoftwareSuggest, G2, and Capterra. Our aim is to assist businesses in identifying the most suitable software to streamline their operations.
15+ Best Simple Call Center Software
There are a lot of voip call center softwares out in the market today, and when choosing the best call center software, you must know your requirements and the features you need.
You must then determine what type of call center apps you need. For example, if you need a call center to attend to incoming calls and provide customer support, you require an inbound call center.
On the other hand, if you need a call center for cold-calling leads and marketing, you are looking for an outbound call center. Let us now have a look at the best 15 call center software to improve efficiency:
1. CallHippo
CallHippo is the leading virtual call center solution provider for businesses of all sizes. Whether you want to deliver a smooth customer experience or improve your agents’ sales capabilities, CallHippo has specific features for each goal.
CallHippo call center software integrates with 100+ apps, including Shopify, Zapier, Freshdesk, and HubSpot, which can automate your call center processes. Its IVR (Interactive Voice Response) system allows you to share important and relevant messages with customers while they wait in the queue. IVR voices are powered by advanced text-to-speech generators, which make them sound remarkably human-like.
- Seamlessly record calls for quality and training purposes
- Leverageinsights into call metrics and trends to make informed decisions
- Listen to live calls to ensure quality and compliance
- Unify customer data and interactions with CRM integration
- Forecast, schedule, and track agent adherence with workforce management
- Support customers viavoice, email, chat, and social with omnichannel
- Adhere to regulations like PCI and HIPAA with compliance features
- Guide agents during calls with customizable scripts
- Gauge customer experience with satisfaction surveys
- Convert calls into actionable data with speech analytics
- Enable agents towork from anywhere with mobile capabilities
- Connect with other software through APIs and integrations
- Monitor performance with user-friendly dashboards
- Automate call routing with interactive voice response menus
- Distribute calls efficiently to agents withautomatic call distribution
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2. Vonage
Vonage is one of the best call center programs for businesses such as hospitality and travel, logistics and transportation, retail, real estate, marketing, law firms, insurance, financial Institution, and accounting.
It provides robust functionality to virtual teams, call centers, and branch offices. Besides, it has several advanced features, such as a virtual receptionist, call monitoring, customizable call routing, call recordings, video conferencing, and traffic prioritization.
- Enjoy unlimited calling and messages to connect without restraints
- The user-friendly interface makes it easy to use even without technical expertise
- Advanced features like auto-attendants, voicemail transcriptions, and SMS enable robust communication
- Superior voice quality makes your calls sound professional on every line
- The basic plan doesn't allow connecting desktop phones, limiting hardware options.
- Advanced features like call recording and analytics provide helpful business insights but come at a high cost.
- Enterprise-level capabilities may not suit small or budget-conscious companies.
3. Dialpad
Dialpad has an easy-to-use interface that allows you to personalize your phone system to meet your specific business requirements. Dialpad voip call center software integrates with popular business technologies such as Google Workspace, Microsoft 365, Salesforce, and others, allowing you to build a comprehensive business phone system.
This calling software for call center also has a call-switching feature that allows users to seamlessly switch calls from a desktop to a smartphone or tablet or from one carrier to another. With Dialpad, you can quickly port your business phone number from your current provider to your virtual phone service provider.
- An excellent customer support team is available to promptly handle any issues.
- Built-in artificial intelligence powers helpful functionalities like automated attendants and instant transcription.
- The user-friendly phone application makes making and receiving calls on the go easy.
- The call quality can sometimes be poor, with lagging, echoes, or background static.
- Certain areas of usability, like desktop app navigation, need improvement for a fully seamless experience.
- The desktop application is prone to freezing which disrupts workflows.
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4. RingCentral
RingCentral simple call center software provides access to various pre-installed features such as call handling, BYOD (bring your own device), text messages, fax, voice calls recording, etc. It also allows integration with well-known business tools and services, including Salesforce, Zendesk, Google, and Dropbox.
The call center software is extensively guarded with multiple layers of security, including bi-coastal Tier 1 data centers for cloud hosting, physical and biometric security, system hardening, 24/7 monitoring, and failover technologies.
RingCentral–one of the best contact center solutions in the market, has three products to offer– RingCentral MVP, RingCentral Video, and RingCentral call center. Each product has different pricing plans based on the services you select and the number of users.
- The mobile app makes it easy to make and receive calls from anywhere.
- It integrates with popular business apps like Salesforce for workflow continuity.
- Its multiple pricing tiers fit varying business needs, from small teams to enterprises.
- It has built-in analytics that provides insights into call data to improve customer service.
- There can be significant delays during calls leading to a poor experience.
- The automated attendant functionality has limited customization options.
- The support system is not very responsive, leading to long resolution times.
5. Five9
Five9 call center platform enables agents to be more effective on the phone, allowing them to sell more and provide better service. The system enables you to make data-driven decisions to accelerate your business by leveraging AI, analytics, business intelligence, and real-time reporting capabilities.
Five9 offers robust pre-built integrations with popular CRM solutions, including Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify, to help agents provide better service. Besides, the system’s Intelligent Routing function ensures that every call is routed to the appropriate resource at the right time, every time.
- It has an easy-to-use interface across desktop and mobile apps.
- Five9 integrates with CRMs like Salesforce for a unified workspace.
- Thanks to its distributed servers, it has excellent call quality and reliability across regions.
- The LMS features help agents learn faster with micro-training.
- Its auto-attendant options don't provide enough customization.
- There are inconsistencies between desktop and mobile apps.
- Pricing is higher than competitors for the features offered.
6. Google Voice![]()
Google Voice is a free VoIP calling service that provides users with a virtual phone number for placing and receiving calls. Key benefits include voicemail transcription, call screening, online faxing, and texting capabilities.
While it lacks advanced features tailored for business use, Google Voice can be a cost-effective solution for solopreneurs, small teams, and personal use. Users can integrate Google Voice across multiple devices with iOS, Android, and web access apps.
- It provides a free phone number to use for calling and texting.
- Voicemails are transcribed and emailed for easy access.
- The mobile app enables making VoIP calls over WiFi or data.
- It has call-screening features to avoid unwanted calls.
- Call quality is inconsistent depending on the internet connection.
- The desktop app lacks some key functions compared to the mobile.
- Advanced features like call routing and recording require upgrading to a paid plan.
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7. Grasshopper
Grasshopper is a VoIP phone service that enables small businesses to get a virtual phone number and system. Its key features include call forwarding, auto-attendant, unlimited extensions, and integration with CRMs like Salesforce.
Grasshopper aims to provide growing teams with enterprise-grade capabilities through a simple, affordable platform. Plans range from a low-cost solo tier to a premium tier with unlimited calling. However, if you’re a rapidly growing business, you might not enjoy Grasshopper in the long run due to its limited advanced features.
- Custom voicemail greetings allow businesses to craft professional messages for callers.
- Multi-platform support enables using the service across devices like desktop and mobile.
- 24/7 support is available in every plan for timely issue resolution.
- All features are included in every plan, so you get complete capabilities regardless of tier.
- It offers limited internal collaboration tools that restrict team coordination capabilities.
- There are few integration options to connect with other business software.
8. Nextiva
Nextiva is a simple-to-use and the best contact center solution in the US that can be installed and used on both your phone and on-premise. The application allows you to interact and communicate with your employees, partners, and customers through different channels, including phone calls, emails, chats, conferences, and messages.
Nextiva’s suite of advanced features enables customer support teams to automate repetitive communication processes and instead focus on consumer engagement. With virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX, Nextiva call center tracking software gives small businesses and organizations a competitive advantage.
- Nextiva offers powerful call analytics to gain insights from customer interactions.
- The mobile app enables sales teams to make calls from anywhere and log interactions.
- It has excellent reliability and uptime even during peak usage times.
- Setting up call flows and auto attendants is straightforward with an intuitive visual editor.
- A lengthy onboarding process
- Not an affordable option for small business owners
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9. 8×8
Formerly known as Virtual Office, 8×8 call center software has an excellent record for connectivity. It offers one voice, video, and chat solution across devices, making handling customer queries easier. 8×8 combines call recording, call conferencing, and self-attendance features to meet the needs of small and medium businesses with a business phone system
This call center software facilitates office calling as it lets you forward calls to your cell phone. Besides, you can easily resolve customer queries with intercompany chat and collaborate with your team with web, video, and audio conferencing.
- The unified platform combines chat, video conferencing, and voice capabilities.
- Dynamic auto-attendants provide customized call routing options.
- 8x8 integrates with business software like Salesforce, Zendesk, and NetSuite.
- The mobile app enables employees to collaborate from anywhere.
- Some users find the admin console outdated and unintuitive.
- Limited API capabilities restrict custom integrations and workflows.
10. Bitrix24
Bitrix24 is an all-in-one calling software for call centers. With Bitrix24, you will get a phone system, messengers for social networks, and free live chat for your website. It also has in-built CRM and marketing automation tools.
Bitrix24 call center software is available in both the cloud and on-premise. You can customize the software as you find necessary. API and REST API are available, so you can create your own integrations. Also, you can create quotes and invoices and email marketing from the platform.
- Bitrix24 VoIP system is cost-effective, offering affordable calling rates and reducing communication expenses.
- It provides an integrated platform, seamlessly combining VoIP with team collaboration tools for increased efficiency.
- With mobile accessibility, Bitrix24 VoIP enables communication on the go, fostering remote work capabilities.
- Some users have reported reliability concerns, experiencing occasional service outages that affect call quality and availability.
- Bitrix24 lacks certain advanced features in dedicated VoIP systems, limiting its capabilities.
- Customer support response times for technical assistance are slow.
11. Verizon
Verizon voip call center software lets businesses manage calls with features like call forwarding, voicemail, on-hold music, and mobile capabilities. However, it is one of this list’s most expensive call center programs.
It has a virtual assistant that allows customers to self-select who they need to talk to. It can automatically forward calls to a pre-set number to help you maintain service during a power outage. This calling software for call center lets you seamlessly transfer calls between your IP and mobile phones.
- Verizon offers excellent mobile apps, ensuring convenient communication on the go.
- Users can enjoy a free line for 2 years when bundling with Fios, saving costs.
- It provides a good range of features, enhancing productivity and collaboration.
- Verizon supports voicemail transcription, making it easier to manage and organize messages.
- You cannot use your phone hardware with Verizon, limiting flexibility.
- The system lacks 3rd-party integrations, potentially hindering seamless workflows.
- Sound quality is not up to the mark, leading to potential communication issues.
12. Avoxi
Avoxi call center software helps small, medium, and large enterprises streamline their customer service and sales operations. It has a centralized dashboard that allows you to track inbound calls and sales acAvoxi’ss using KPIs (key performance indicators).
It lets you route calls to the right recipient through automated prompts and dialpad. And send the voicemails for missed calls to your email inbox along with a transcription of the message. Besides, Avoxi’s SIP trunking feature ensures secure call routing, amazing voice quality, and affordable SIP termination.
- Avoxi VoIP system offers a very good clarity of recording and phone connection, ensuring high-quality communication with clients.
- Avoxi offers advanced features like call recording, forwarding, and interactive voice response (IVR) systems.
- With a user-friendly interface and easy setup process, Avoxi simplifies the management of virtual phone numbers for businesses.
- The admin portal of Avoxi is less user-friendly, potentially making management and configuration more challenging.
- Users have reported low voice quality with Avoxi, which may impact the overall communication experience.
- Avoxi VoIP systems may have software compatibility issues, leading to potential integration problems with existing systems.
13. OpenPhone
OpenPhone provides a business phone system optimized for mobile teams. It enables professionals to unify business calls, SMS, and contacts into a single smartphone app. Key features include a unified business line, call handling, SMS marketing, intelligent call routing, voicemail transcription, and integrations with business tools like CRM, calendar, and email.
OpenPhone aims to simplify and enhance business communication and collaboration for mobile-first teams. Its intuitive interface and seamless experience help teams connect with customers efficiently across voice, text, and data.
- It offers real-time collaboration with features like call transfer, voicemail sharing, and team chat.
- OpenPhone provides flexible phone management with the ability to set specific business hours, customized greetings, and more.
- It increases mobility since the system works seamlessly across smartphones, tablets, and computers.
- OpenPhone has international calling capabilities to over 40 countries directly from the app.
- It has limited phone customization compared to other virtual phone systems.
- It requires syncing contacts from multiple sources rather than natively integrating them.
14. Zendesk
Zendesk Talk is a feature-rich cloud-based call center software integrated with Zendesk’s customer service platform. It offers instant setup for phone numbers, voicemail, and text messages, ensuring seamless customer interactions. With embedded voice capabilities, businesses can add a call button to their mobile app or browser, providing customers with an easy way to contact support.
The system centralizes conversations, allowing agents to handle calls, voicemails, and texts alongside emails, chat, and social messages in a unified space. Besides, Zendesk Talk enables quick call management, jump-starting calls with a user-friendly cloud-based voice solution.
- Zendesk Talk provides advanced call center features like call routing, monitoring, and analytics to optimize the customer experience.
- It integrates calls with Zendesk Support ticketing and the help desk workflow for unified customer support.
- The system offers omnichannel engagement with voice, chat, email, and social media support in one platform.
- Zendesk Talk has robust reporting and analytics to evaluate call metrics and agent performance.
- Some users may encounter occasional system glitches or outages.
- Zendesk's pricing tiers might not suit the needs of all businesses.
- Advanced customizations in Zendesk Talk might require technical expertise or assistance.
- Integrating Zendesk Talk with other existing systems might require additional time and effort for smooth workflows.
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15. Aircall
Aircall is a cloud-based phone system designed for modern business teams. It enables users to make and receive calls, send SMS, manage contacts, configure automated call flows, and analyze call data, all through an easy-to-use web and mobile interface.
The key features of Aircall include a customizable virtual phone number, intelligent call routing, team collaboration tools, voicemail-to-text transcription, and over 40 native integrations with popular business apps like CRM, help desk, accounting tools, and more. Aircall aims to be an all-in-one voice solution to consolidate essential calling capabilities and provide enhanced visibility into customer interactions for global, remote-first teams.
- Aircall provides an intuitive cloud phone system accessible from anywhere through web and mobile apps.
- It offers call management features like auto-attendants, voicemail transcription, and routing to streamline call handling.
- The platform has over 40 native integrations with business apps like Salesforce, Zendesk, HubSpot, and more.
- Aircall enables users to analyze data and metrics in real-time to optimize the customer experience.
- Aircall lacks traditional landline features like fax, intercom, and paging capabilities.
- The call quality can be inconsistent due to reliance on internet connectivity.
- Customization is limited compared to on-premise phone systems.
- Upfront costs are minimal, but monthly fees can add up for larger teams and more features.
16. LiveAgent
With LiveAgent’s cloud-based call center software and its omnichannel capabilities, you’ll be able to provide top-notch, personalized service to ensure customer satisfaction. The VoIP call center phone system offers advanced features such as IVR, call back requests, ACD, smart call routing, call transfers, unlimited call recording, and HD video calls. Your contact center agents will benefit from faster resolution rates and real-time monitoring. They can handle multiple conversation channels all in one easy-to-use interface.
Pros
- Very affordable as you can choose from various plans as per your business requirement
- Proactive customer service as they provide 24/7 support
- Easy to set up and navigate, intuitive to use, and very responsive.
Cons
- LiveAgent's platform has many features, so it may take some time to learn them all.
- You're not able to log into two browsers simultaneously using the same account.
17. Exotel
Exotel, a leader in SaaS solutions for customer engagement, facilitates over 20 billion annual interactions via voice and messaging. Exotel’s innovative cloud platforms—CPaaS, CCaaS, and Conversational AI—enable businesses to deliver exceptional, hyper-personalized experiences across all touchpoints.
Exotel’s achievements include a 44% increase in conversion rates, a 30% reduction in call center costs, and a 4x improvement in agent efficiency. The platform offers fast time-to-value, cost efficiency, and enterprise-grade security and reliability.
- The platform has exceptional VoIP capabilities, especially for small and medium businesses.
- No extensive training is required to start. Anyone can start from day 1 by integrating their phone number.
- It provides better call recording quality as compared to its peers.
- The platform does not have any Auto-call facilities in its plans.
- It does not have any mobile app features for its users.
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Conclusion
Investing in modern call center technology is a key step to streamlining operations, facilitating seamless communication, and delivering top-notch customer experiences. Don’t let outdated systems hinder your support capabilities. Companies can unify their teams, leverage actionable insights, and foster lasting customer relationships by implementing one of these best contact center solutions.
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FAQs
What is contact center software?
Contact center software is a technology solution businesses use to manage and streamline customer interactions across various communication channels, such as phone, email, chat, and more. It helps companies provide efficient customer support, sales, and service.
How does call center software work?
Call center software integrates with telephony systems and other communication channels to route incoming calls and messages to available agents. It also provides tools for call recording, monitoring, reporting, and analytics to optimize call center operations and customer interactions.
How much does call center software cost?
voip call center software costs typically vary based on features, scalability, and the number of agents using it. It can range from $50 to $1500 per rep per month, with additional costs for add-on features, customization, and support services.
How do you choose a call center software?
To choose the right call center software, consider your business needs, budget, scalability, integration capabilities, & customer support options. It’s essential to evaluate different software options, request demos, and gather feedback from your team to make an informed decision that aligns with your specific requirements.
Rohit Rajpal is an accomplished writer with a deep understanding of technology, digital marketing, and customer service. He brings extensive expertise in ERP and CRM systems, blending technical insight with clear, engaging content. Rohit’s work bridges the gap between complex concepts and accessible communication for diverse audiences.
