Senior Writer: Priya Naha
Date: November 18, 2024The call center industry has shifted base-level work to serve a range of business processes, including medical, healthcare, digital marketing, and legal advice. Finding the right BPO is imperative. With the growth of the customer management experience market by a CAGR of 16.2%, there is an emerging need for efficient call center services.
Call centers or BPO services do not just answer your current clients’ inquiries, recommendations, and complaints; it provides essential aid in gaining new consumers with the help of cold calling.
Customer interaction bestows the required goodwill on the brand. Businesses frequently create appealing product offers and then delegate contact centers or even BPOs to pitch them to prospective clients to persuade them to buy or use their services.
In India, there are top call centres in Bangalore. This blog will help you learn about the top call centers in the city.
Top 25 Call Centres in Bangalore
A trustworthy call center will employ defined roles to guarantee that all concerns are adequately covered. When a customer calls, they will speak with an agent who has enough information to handle the problem or transfer the call to someone who does. Low waiting times, experienced operators, easy solutions, and other factors contribute to a better customer experience.
We have curated a list of the best call center companies in Bangalore. You can choose one that suits your business needs and ensure improved communication and ROI. Let’s take a look.
1. Sign in Infotech Pvt. Ltd.
Sign In Infotech is among the call centres in Bangalore that bring its customers’ advanced technology, best-in-class infrastructure, and unmatched industry experience. They help clients increase ROI and cut operational costs. The company’s key services include inbound/outbound call center services, background verification, back-office outsourcing services, and lead management.
Testimonial
“Helpful”
Key Clients – Credy, Reliance, Capital Float, Bajaj Finserv, Money Tap, RBL Bank
Website – Sign In Infotech
Social Media Profile – LinkedIn
No. of Employees– 51-200
Year of Inception– 2013
Annual Revenue– Not Disclosed
Contact Number– 08368124247
2. FirstSource
Firstsource is a leading customized Business Process Management (BPM) service provider. It is among the call center companies in Bangalore that have a client presence in the USA, UK, Philippines, and India. Firstsource offers end-to-end solutions across telecommunications & media, banking, healthcare, and insurance verticals.
Key Clients– Salesforce, Five9, Zappix, Celonis
Website– Firstsource
Social Media Profile – LinkedIn
No. of Employees– 10,000+
Year of Inception– 2001
Annual Revenue– $51 M
Contact Number– 080663 36000
3. Startek
Startek works on customer engagement design principles and supports seamless integration with partners, sales networks, and exchanges. The services offered by the company include social media response/monitoring, retail assessments, mystery shopping and reporting suites, professional services consulting, and customer journey evaluation.
Key Clients – Undisclosed
Website – Startek
Social Media Profile – LinkedIn
No. of Employees– 10000+
Year of Inception– 1997
Annual Revenue– $657.7 M
Contact Number– Unavailable
4. Invensis Technologies
Invensis provides streamlined back-office outsourcing solutions for clients worldwide. The service scope includes customer care outsourcing, digital marketing, order management, finance and accounting (F&A), and Information Technology (IT). Invensis enjoys the trust of Fortune 500 companies, including Philips, Trend West, and GRM.
Testimonial
We are delighted with the high level of accuracy that Invensis demonstrates in the data indexing and signed health verification processes. Outsourcing has given us the time to focus on our patients, business, and services.
Key Clients- Groupon, Chatham University, India Ratings & Research, ISI Alarms
Website – Invensis Technologies
Social Media Profile – LinkedIn
No. of Employees– 1000-9999
Year of Inception– 2000
Annual Revenue– $150 M
Contact Number– 080 2657 2306
5. Helpware
Helpware is a company that takes a novel approach to the outsourcing call center market. Helpware creates customized customer service and back-office teams for industry-leading entrepreneurs and modern companies. It is an international call center in Bangalore that creates specialized teams and procedures for success for our major clients, with operations in California, Virginia, Kentucky, Ukraine, the Philippines, Germany, Poland, Albania, Puerto Rico, and Mexico.
Testimonial
Helpware boasts a 98% accuracy rate on video reviews, and its agents can process over 350 video events per hour. They excel at project management and communicate well to ensure a fruitful partnership. They’ve done a great job adapting to the client’s ever-evolving products and software.
Key Clients– Google, Microsoft, Cisco, Zendesk, DoorDash, Fame House, Headspace
Website – Helpware
Social Media Profile– LinkedIn
No. of Employees– 1000-9999
Year of Inception– 2015
Annual Revenue– $609.3 M
Contact Number- Unavailable
6. Interactive Business Solutions
Interactive Business Solutions is a call center outsourcing in Bangalore that helps clients realign their business services for better cost reduction and overall results. The company follows an inverted pyramid approach to deliver extraordinary results. The IBS’s core services include customer relationship management, business process outsourcing, software solutions & services, and industry-specific solutions.
Key Clients– Idea, Airtel, Hyundai, Docomo, National Geographic Channel
Website- Interactive Business Solutions
Social Media Profile – LinkedIn
No. of Employees– 501-1000
Year of Inception– 1999
Annual Revenue– $27.4 M
Contact Number– Unavailable
7. Trupp Global
Trupp Global provides end-to-end solutions for all business outsourcing needs. The company follows a flexible and agile approach to cater to customers changing needs. The key work areas include photo editing, call center campaigns, content moderation, transcription, eCommerce Catalog Management, inbound voice support, outbound voice support, and data entry.
Testimonial
Our back-office functions are more streamlined now. We plan to continue working with you for years to come. Trupp Global Team, YOU ROCK!
Key Clients- Not Disclosed
Website- Trupp Global
Social Media Profile – LinkedIn
No. of Employees- 51-200
Year of Inception- 2010
Annual Revenue-$6.8M
Contact Number- +1 407-982-5822
8. Aidey
Aidey is a BPO company and is among the top call centres in Bangalore. It offers businesses of all sizes an efficient approach to overseeing business activities through versatile and affordable outsourcing options. Aidey’s services include customer care, technical support, sales development, and outbound/inbound sales. Companies in the SaaS, e-commerce, hotel, and services industries simplify their operations for maximum efficiency and provide impeccable customer experiences using Aidey’s services.
Testimonial
Aidey’s support is high quality, gaining a 91% satisfaction rate from end customers. They are communicative and responsive throughout the partnership. Their language skills are reliable, and they’ve easily understood the client’s cryptocurrency platform despite the complexity.
Key Clients- Zendesk, Airbnb, Shopify, Freshdesk,eBay, Salesforce
Website – Aidey
Social Media Profile – LinkedIn
No. of Employees- 11-50
Year of Inception- 2012
Annual Revenue- $5.0-25M
Contact Number- +972-523354627
9. Infosys BPM Ltd.
Infosys BPM is a world leader in next-generation business process management services. With over 43K+ passionate innovators, 200+ satisfied customers, and 32 delivery locations spread across 16 countries, Infosys is the best choice for your business. Among the call centres in Bangalore, it includes human resources outsourcing, digital interactive services, BPM analytics, legal process outsourcing, finance and accounting, and customer service outsourcing.
Testimonial
We have been able to meet all of our key metrics. People focus on the issues, and we don’t hear anything like us vs. them in any conversation.
Key Clients- Apergy, Spark, Allianz, ArcelorMittal
Website – Infosys BPM LTD
Social Media Profile – LinkedIn
No. of Employees- 10,000+
Year of Inception- 2002
Annual Revenue– $777.4 M
Contact Number– 080 2852 2405
10. GA Technocare Technology
GA Technocare Technology is one of the best leading software solution providers and among the known call centres in Bangalore. It offers unique solutions for business growth. The key work areas include IT consulting, medical billing, software solution, school and college automation, and application development. The company has won over 70 projects, 12 awards, and 42 customers.
Testimonial
We use GA Technocare Technology Pvt. Ltd for all of our offshore projects currently, as the team is well-competent and has an incredible level of professionalism. We recommend them to anyone looking to expand in-house capabilities with all their capable staff.
Key Clients- Aviva Life Insurance, CMC LIMITED, DHFL, Exide Life Insurance Company Limited, Professionals United
Website – GA Technocare Technology
Social Media Profile – LinkedIn
No. of Employees- 51-200
Year of Inception- 2011
Annual Revenue-$25 M
Contact Number– 0120 650 0582
11. Intelegencia
Intelegencia is among the call centres in Bangalore that have been revolutionizing businesses through its technology-driven BPO, Back Office, Digital Marketing, Data, and Cloud Engineering service solutions. Intelegencia is your primary resource for digital change, Product Engineering, and Business Services to assist you in scaling and realizing prospects. It is an international call center in Bangalore that is respected worldwide and has won over clients in North America, South America, the Middle East, Europe, and Asia.
Testimonial
We have worked successfully with Intelegencia for the last 8 years. The team is professional, flexible, and can work on various products. We appreciate the team’s breadth and the strong technical leads. Perry took extra care in ensuring we were satisfied and checked the project’s health.
Key Clients- Salesforce, Amazon, Microsoft, Talkdesk
Website – Intelegencia
Social Media Profile – LinkedIn
No. of Employees- 1000-5000
Year of Inception- 2009
Annual Revenue- $117.2M
Contact Number- (404) 496-5025
12. Flatworld Solutions
Flatworld Solutions (FWS) is a known international call center in Bangalore and a global provider of IT, Data Science, business consulting, and outsourced solutions. The company was founded in 2004 with the goal of leveraging technology to assist organizations in streamlining operations, increasing efficiency, increasing productivity, improving effectiveness, saving time, increasing bottom lines, and overcoming worldwide distances. It is among the famous call centres in Bangalore that have been in business for almost 18 years and are dedicated to ensuring clients benefit from an increasingly connected world.
Testimonial
Flatworld Solutions has helped scale the client’s business faster, thanks to their reliable support and extensive resources. Flexible and accommodating, the team leverages its wide range of industry skills to meet the client’s needs. Their professionalism and personable approach stand out.
KeyClients- MSN, Magnetic, Rogers, ARI, Fujitsu, Loomis
Website – Flatworld Solutions
Social Media Profile- LinkedIn
No. of Employees- 1001-5000
Year of Inception- 2004
Annual Revenue- $1.2B
Contact Number– 800-514-7456 ·
13. Vindhya e-Infomedia Pvt.Ltd
Vindhya e-Infomedia is a call center outsourcing in Bangalore that has delivered complex projects and solutions to multinational companies in the microfinance, telecom, banking, insurance, and government sector. Over 50+ happy clients and 5 delivery centers make Vindhya e-Infomedia the best bet for your business. Among the call centres in Bangalore, key work areas include call center services, data management, onsite deployment, and accessibility testing services.
Testimonial
Vindhya is set apart in the BPO industry as a company that can achieve a double bottom line. Vindhya has been a part of giving differently-abled people real opportunities for their careers while providing our customers with quality service at the same time. We hope that Vindhya achieves only higher accomplishments in the future. Quality. Timeliness. Efficiency. These are synonymous with Vindhya. Their delivery model is proven, and service is best in class.
Key Clients- Wipro, Accenture, Amazon, Daily Hunt, IBM Yahoo
Website – Vindhya e-Infomedia Pvt.Ltd
Social Media Profile – Linkedin
No. of Employees- 1001-5000
Year of Inception- 2006
Annual Revenue- $409.9M
Contact Number- 080 4127 9201
14. Faith Call Center
With an experience 35 years of, Faith Call Center is among the call centres in Bangalore that help address the business needs of onshore and offshore companies with extraordinary precision. The scope of services includes B2B lead generation, digital marketing, SEO, software development, and health care services.
Testimonial
With the high-end competition in our real estate industry, we wished for a very productive plan in action to increase our brand name and get more business. Thanks to the highly capable team at Faith Call Center, who have proven their skill and dedication by working daily to help us achieve our targets, we are doing better than we aimed for. Love the team.
Key Clients – Zendesk, Microsoft, Deloitte, The Buzbee Law Firm, Carat, BMW
Website – Faith Call Center
Social Media Profile – LinkedIn
No. of Employees– 500-1000
Year of Inception– 2010
Annual Revenue– $1.6B
Contact Number– Unavailable
15. Vserve Ebusiness Solutions
Vserve is a full-service eCommerce agency that provides catalog management solutions and business intelligence capabilities. It is among the call centres in Bangalore that specialize in providing customized e-commerce solutions and collaborating with FORTUNE 500 companies and industry leaders, implementing deep subject experience to achieve world-class results while saving 50% or more on costs. It is a call center outsourcing in Bangalore that provides clients with customized and improved product data to help with SEO and conversions.
Testimonial
Vserve Ebusiness Solutions was an excellent partner for the project. Although there were communication issues initially, they eventually discovered an effective way to work with the client. The team was talented and skilled, and the client was pleased with their overall work.
Key clients– Bigecommerce, WAPI, Immerss,eComEngine
Website – Vserve Ebusiness Solutions
Social Media Profile – LinkedIn
No. of Employees– 201-500
Year of Inception– 2004
Annual Revenue– $43.3M
Contact Number– 91 73065 04505
16. Eyelander Digital Pvt. Ltd
Eyelander Digital is among the known call centres in Bangalore that offer customized and flexible outsourced staffing services to organizations across the globe. The company is a call center outsourcing in Bangalore that helps clients cut costs while ensuring high-quality service delivery. Key work areas include sales and marketing support, content writing, advertising, corporate communications, financial and accounting services, and BFSI operation functions.
Key Clients– Not Available
Website – Eyelander Digital Pvt.Ltd
Social Media Profile – LinkedIn
No. of Employees– 2-10
Year of Inception– 2019
Annual Revenue– Not Available
Contact Number– 098203 24959
17. Cyfuture
Cyfuture is one of the top call centres in Bangalore and a leading provider of data centers and cloud-based outsourced support services. It is among the call center companies in Bangalore that have helped clients increase productivity and improvise on business support functions. Cyfuture provides services across e-commerce, retail, software services, banking, and finance industries.
Key clients– Bharat Petroleum, Hindustan Petroleum, MTNL, Indane, Oriental Bank of Commerce, Andhra Bank
Website- Cyfuture
Social Media Profile- LinkedIn
No. of Employees- 1001-5000
Year of Inception- 2010
Annual Revenue- $4 M
Contact Number- 080 4130 6341
18. Radical Minds
Radical Minds is among the well-known call centres in Bangalore that leverage the talent of qualified and experienced professionals to develop comprehensive client solutions. It is an international call center in Bangalore, and its global delivery network helps meet client objectives and cost reduction goals. Radical Minds provides BPO services across the travel logistics, health, wellness, telecom, BFSI, and e-commerce domains.
Key Clients- HDFC Bank, OLA, Flipkart, Zomato, Paytm, Vistara
Website – Radical Minds
Social Media Profile – LinkedIn
No. of Employees- 1001-5000
Year of Inception- 2010
Annual Revenue- $10 M
Contact Number– 91-8860250225
19. TransACT Global
TransACT Global is among the top call centres in Bangalore that provide consulting and HR solutions to enterprises of all capacities. The services provided by the company are backed by business analytics and the latest technology. The services provided by the international call center in Bangalore include toll-free support, banking, software development and analytics, IVRS, telemarketing, and call center services.
Key clients– Bajaj Finserv, Honda, Brigade, Tudor, ICICI Bank, Sintex, Herbalife
Website- TransACT Global
Social Media Profile – LinkedIn
No. of Employees- 501-1000
Year of Inception- 2008
Annual Revenue- $30.5 M
Contact Number- 080 4455 4466
20. 31 West
With a decade of experience, 31 West has established its name as a 24/7/365 delivery center. It is among the leading call centres in Bangalore that offer technical, help desk, application support, windows & Linux, mobile app, and customer support solutions to SMEs worldwide. 31 West is among the call center companies in Bangalore that provide services to clients in health care, communications, e-commerce, retail, and technology.
Testimonial
We have been using 31West to handle technical support since the beginning of 2009 and are quite pleased with the consistency, quality, friendliness, and of course, the price of their service. Their support agents have taken a huge load off our support team by handling the first customer contact, answering common questions, and routing more in-depth support issues as necessary to our internal team. They work seamlessly within our help desk, and our customers certainly appreciate timely responses to their support inquiries!
Key Clients– Optum, Zoomer, Overplay, McDonald’s, VXL, Alexa Care
Website- 31 West
Social Media Profile – LinkedIn
No. of Employees- 51-200
Year of Inception– 2002
Annual Revenue– $2.9 M
Contact Number- +1 (877) 262-5030
21. Ozonetel
Ozonetel is a leading call center outsourcing company in Bangalore with over 1500+ enterprise clients. It helps businesses communicate effectively via all channels with no capital investment. The key service areas include operations management, business analytics, customer interaction tracking, email marketing, and managing marketing campaigns.
Testimonial
The application is very user-friendly and easy to handle. Any layman could easily operate it. We could easily set up, answer and call back.
The support of the whole team is remarkable. They are very friendly to talk to and guide you from “beginning to end” in every step and are always ready to support you even outside the working hour, which is extraordinary. We have never faced any problem in the last about a year since we started their service.
Key clients- HDFC Bank, Mahindra Finance, Max Health Insurance, Kotak Life, Equitas
Website – Ozonetel
Social Media Profile – LinkedIn
No. of Employees- 51-200
Year of Inception- 2007
Annual Revenue- $8 M
Contact Number- +1800-123-150150
22. Phykon
Phykon is an international call center in Bangalore known for developing one of the best RPA-enabled order management solutions. It is among the call centres in Bangalore with top-notch customer services and helps businesses with directional technological change. The scope of services includes robotic process automation, digital marketing, BPM/ Back Office Support, and outsourcing.
Key clients- Redhat, Jabra, TATA, UiPath, LogTech, ST
Website – Phykon
Social Media Profile – LinkedIn
No. of Employees- 51-200
Year of Inception- 2006
Annual Revenue– $3.8 M
Contact Number- 090745 59766
23. Scriptacom BPO Systems Pvt Ltd
Scriptacom is among the call centres in Bangalore that have been in the transcription business for 19 years. It is among the call center companies in Bangalore known for providing reliable, fast, secure, and accurate transcription and dictation services. Moreover, SBSL is also a member of the Indo-American ChwithCommerce. The key areas of work include medical and business transcriptions and closed captioning.
Key Clients- Not Available
Website – Scriptacom BPO Systems
Social Media Profile- LinkedIn
No. of Employees- 51-200
Year of Inception- 1999
Annual Revenue- $3.10M
Contact Number– 91 97121 48589
24. Qbix Integrated Services Private Limited
Qbix is among the call centres in Bangalore known for its expertise in designing custom processes and achieving excellent client growth metrics. The call center outsourcing in Bangalore has services that include multi-channel inbound/outbound calling, business analytics, and software development.
Testimonial
They are very professional and present the best outsourcing services. My team is very happy with their services.
Key Clients– IBM, Nasper, Anglo American, Johnsons & Johnsons, Capital One, Accenture, Tysons
Website- Qbix Integrated Services Pvt Ltd
Social Media Profile- LinkedIn
No. of Employees– 201-500
Year of Inception- 2010
Annual Revenue–$5M
Contact Number- 096860 10000
25. Invisia BPO Solutions
Invisia BPO Solutions is among the call center companies in Bangalore that combine process expertise and information technology to provide clients with the best business solutions. The extensive knowledge base helps the BPO plan and manage 24/7 operations. It is among the leading call centres in Bangalore, with services that include data management, title insurance, flood insurance, and city lien search.
Key Clients– Undisclosed
Website – Invisia BPO Solutions
Social Media Profile– LinkedIn
No. of Employees- 51-200
Year of Inception- 2012
Annual Revenue- Undisclosed
Contact Numbers- 095914 62150
Conclusion
With the call center industry booming, it is a great idea to keep updated with the latest developments in the BPO Sector.
Call centers or BPOs are the best bet for calling every single consumer and informing them about items, offers, discounts, etc. It gives clients the impression that your company still cares about their affiliation with the product and, as a result, they will not consider switching to a competitor that offers similar products or services.
Call centers or business process outsourcing (BPO) are the latest accolade that every company must get help from in order to develop and expand. Call centers provide invaluable assistance with comprehending the company’s needs, on the foundation of which they build a framework that helps your business grow.
Did we happen to miss out on any call centers in Bangalore? Let us know in the comment section below!
Priya Naha is an experienced technical content writer who focuses on VoIP and telephony technologies. Her expertise in telecommunication and content marketing allows her to simplify complex topics with real-world knowledge, making her writing relatable, informative, and easy-to-read. Her direct involvement with VoIP products and solutions makes her a reliable voice in the field.
