10 Best Conversation Intelligence Software
If you run a call center or manage a voice team (support and sales), you probably need conversation intelligence software. Conversation intelligence software uses artificial intelligence (AI) to analyze all your speech and provide data-driven insights from all your...
Get Your Sales Toolbox Ready For 2021: CRM, Telephony, Analytics
Technology can make or break a sales team's success rate. In an ever-changing technological landscape, leaders arise, and challengers enter the market in the hopes of toppling them. The best tools of a couple of years ago may not be the best tools of today. So in this...
Why Recording Calls Can Be Of Immense Benefit to Your Sales Team?
Did you know that 64% of companies deploy a call recording system to respond better to legal discovery requests and customer queries? Whether your sales team works in B2C or B2B, it is extremely important to invest in your personnel. They are just as essential as for...
How to become more effective in communicating with candidates?
Communicating effectively with candidates may be a tricky and challenging process. While we all might think that communication is given and something that we learn from an early age, it is oftentimes the case that doing it effectively and transmitting the right...
Top 12 Customer Service Tools for Business
Customer experience has become more important than ever. 84% of consumers say customer service is a vital factor in deciding whether to purchase an item, while 94% consider it essential for brand loyalty. The best way to keep up with customers’ expectations is by...
Leverage Business Phone Numbers To Market Your Business
Phone calls are essential for your business! 60% of customers prefer to contact small business owners on a phone call. This makes it super important for you to utilize business phone numbers to market your business and capture a large audience base. The phone channel...
5 Ways to Improve Your Call Center Efficiency
If there’s anything that can boost your business’s performance in 2021, it’s an efficient call center that delivers excellent customer service. The Coronavirus pandemic has forced people and businesses to conduct more operations virtually. This translates to limited...
Understand Omnichannel Support And Meet Your Customer Expectations
Joe wasn’t satisfied with a recent purchase. He tried troubleshooting using the FAQs on the site but couldn’t find a resolution. Finally, he called up customer support to be greeted by a friendly customer service representative. “Hi Joe, what can we help you with...
What is Call Tracking and How Does It Work?
You probably spend a lot of time creating unique campaigns to attract customers. But how do you know if a campaign is successful or needs optimization? By analyzing visits, page views, or conversions? What if leads come through a call (or text)? In fact, 71% of...
Remote Voice Teams: Tools, Tips & Best Practices
Remote working has become the new norm. Over the last five years, people working remotely has increased by more than 44%. By 2028, 73% of the teams globally will have remote workers. However, running a remote voice team successfully requires you to follow a different...
CH Release Note- SP21
With an inherent drive to improve customer services and provide top-notch VoIP solutions, we at CallHippo are here again to share the latest updates on our platform. With enhanced security features and 2FA (two-Factor Authentication), you can say goodbye to all your...
