Understanding Telephone Recording Regulations in Different Countries
The technology of communications has created a field in which new laws must be introduced to protect and secure the privacy of telephone communications, whilst allowing for security to occur through the recording of telephone calls. Regulatory compliance for call...
How To Reduce Abandoned Calls In Your Call Center ?
Customer experience has become a priority for every company. Almost 46% of companies say that customer experience is their top priority in the next five years. And, why not? Customers are the ones paying for your products and services, helping you generate revenue. ...
CH Release Note- SP24
With the aim to become the most user-friendly VoIP solution, we at CallHippo are here with our monthly update. A better user interface, compliance-based recording, seat-based pricing models, and other exciting features await you. Without any further delay, let us...
How to Call the US from South Korea?
The United States is the most developed country in the world. Be it education, business, or entrepreneurship, the United States has it all. In fact, some of the world’s biggest companies are in the US (e.g., Apple, Amazon, Microsoft, etc.). As of 2020, the US ranks...
How to Improve Call Center Quality with Product Data
Call center service quality is as much about preventing mistakes as it is responding to demand. What many businesses fail to remember, though, is that it’s also about continually improving standards. This is a fundamental part of call center quality because it...
4 Ways To Communicate With Remote Teams
Building effective team collaboration is crucial to make remote work productive. As more teams move to remote, work-from-home, and flex-work, establishing infrastructure for remote communication and collaboration is more important than ever. Strong communication...
What is Call Routing & How Does It Work?
When running a customer support team, call routing is usually the last thing that comes to mind. However, when the call volume increases, your agents will have a hard time managing them, especially if you have not set up call routing. Call routing helps find the...
10 Best Call Center KPIs to Measure in 2021
As a call center manager, you need to ensure your agents remain productive and continuously contribute to the organizational objectives. But since modern-day call centers have hives of data to analyze, accurately measuring agent performance can be challenging. Here...
How Your Business Can Benefit From Voice Broadcasting?
‘The only way to find your voice is to use it.’- Jen Mueller. It has often been said that “a picture can speak a thousand words.” But in today’s high definition multimedia world, we often forget the fact that “words can also paint a thousand pictures!” This is why...
Business VoIP: Virtual phone system for automating business
The ability to make phone calls via landline and subsequently through cellular networks is undoubtedly one of the biggest revolutions in the field of communication. While the non-commercial benefits are exemplary in their own right, this medium has had an...
What Is Customer Service Automation? (Pros, Cons, & Best Practices)
Customer service has become an integral part of every business. 90% of Americans use customer service as the primary factor in deciding whether to buy products from a company. However, 12% of Americans say their number one frustration with customer service is “lack...
