3 Steps to Setting up a Toll-Free Call Forwarding Service

3 Steps to Setting up a Toll-Free Call Forwarding Service

It is estimated that 85% of the customers whose calls you miss will never call you again. Therefore, Each missed call can cost you, one potential customer. The best way to deal with this is to forward the calls waiting in the queue to various phone numbers. Toll-free...

Essential Call Center Policies And Procedures

Essential Call Center Policies And Procedures

Are you planning to scale your call center? Are you hiring call center agents to handle more calls? If yes, there are certain policies and procedures you need to keep in mind before you onboard new agents.  These call center policies apply to your existing agents too....

How To Sell Annual Contracts: A SaaS Sales Know-How

How To Sell Annual Contracts: A SaaS Sales Know-How

SaaS products deliver a high level of customer satisfaction. Easy monthly subscriptions allow SaaS customers a great deal of freedom, affordability, and flexibility. Most customers seem happy with it. However, as a SaaS provider, you naturally want your customers to...

How to Show Empathy to Customers Over the Phone?

How to Show Empathy to Customers Over the Phone?

Empathy is the act of putting yourself in the shoes of your customer to understand their problem. In customer service, showing empathy helps establish a professional relationship with the person you are talking to and increases customer satisfaction.  54% of customers...

Affiliate Marketing Statistics to Step Up Your Game

Affiliate Marketing Statistics to Step Up Your Game

Most people follow a typical, mundane routine. They do not sleep enough, battle traffic jams to reach the office, deal with one email after the other until they are finally done for the day, and so on. Doesn’t it sound just awful? And yet, most of us continue to be a...

What Is Call Center Shrinkage and How to Calculate It?

What Is Call Center Shrinkage and How to Calculate It?

Call center shrinkage is one of the key performance indicators (KPIs) that can help you improve customer interactions, average handling time, and service quality.  Shrinkage enables operations managers to measure the time for which agents cannot handle calls despite...

10 Best Apps To Make Calls Through The Internet

10 Best Apps To Make Calls Through The Internet

Table of Contents The internet has shrunk the globe and made the world a much smaller place. It has made its way into almost every aspect of daily life. The internet has provided organizations with potent tools to improve their business performance. If there...

How To Train Call Center Agents Effectively?

How To Train Call Center Agents Effectively?

Customers’ expectations from service centers are increasing. At the same time, customer loyalty is decreasing because of the rise in the competition and the ease of switching providers.  Today’s customers demand more than just an answer. They want to get their...

A Guide To Formulating The Perfect Sales Script

A Guide To Formulating The Perfect Sales Script

Many sales agents believe that the key to their success is forging genuine relationships with customers. Now, if you want your customer interactions to go well, a great sales script can go a long way. So, what’s the big fuss about a sales script? You may wonder why...

WORDS THAT MAKE SENSE!

Read The Most Well Researched & Insightful Articles From CallHippo Team

Follow us for more updates

Avatar

Published by

Last updated: August 24, 2020