Top 5 Aircall Alternatives

Top 5 Aircall Alternatives

The demand for the VoIP (Voice over Internet Protocol) system is increasing every day, owing to its cost-effectiveness and convenience. Around 31% of all companies use VoIP systems. That’s almost one-third of all the businesses out there. Out of all the VoIP software,...

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What Is Call Whispering And How It Can Benefit Your Business?

What Is Call Whispering And How It Can Benefit Your Business?

To run your call center successfully, you will have to do more than providing your agents with a script. It includes real-time training via call whispering. 49% of employees want learning to be available at the point of the need.  Call whispering allows managers to...

Top 10 RingCentral VoIP Alternatives

Top 10 RingCentral VoIP Alternatives

VoIP (Voice over Internet Protocol) systems are getting popular day by day. US VoIP business lines increased from 6.2 million to 41.6 million between 2010 and 2018. That’s more than 35 million lines in eight years.  While RingCentral is one of the most popular VOIP...

How Many Agents Do You Need To Run Your Call Center?

How Many Agents Do You Need To Run Your Call Center?

Running a call center successfully is all about getting the numbers right. However, it could be difficult for new and growing call centers to determine how many agents they exactly need to handle all the incoming calls while still making a profit.  If it sounds...

Sales Incentives Structure: How To Choose One That Drives Results?

Sales Incentives Structure: How To Choose One That Drives Results?

Sales representatives bring the maximum revenue to your business. Giving them a compelling reward can make them even more enthusiastic and encourage them to work harder than they do. Properly designed incentive programs can increase employee performance by around...

10 Things To Keep In Mind When Coaching Call Center Agents

10 Things To Keep In Mind When Coaching Call Center Agents

Your call center agents quit their jobs when they don’t feel like growing in their careers. 32% of employees leave because of a lack of career advancement or promotional opportunities.  Call centers with a coaching culture see an increase in agent retention. They also...

10 Actionable Ways Collect Customer Feedback

10 Actionable Ways Collect Customer Feedback

Did you know, only one out of every 26 customers is likely to bring up his complaints. Since 25 out of 26 customers tend to not raise the issue for various reasons, it is essential to collect customer feedback before the customer ditches you for your competitor. ...

September’20 Web Updates @CallHippo

September’20 Web Updates @CallHippo

In our constant effort to improvise our VoIP services, we at CallHippo are glad to announce our monthly update with a range of new features.  This month’s update includes features ranging from a display of the status of the last 30 days on a single page and many more...

How To Handle Angry Customer Over Email + Template

How To Handle Angry Customer Over Email + Template

When you offer customer support services, you are likely to come across angry customers now and then. Since you’re in the business to serve customers, you have to go the extra mile to handle them, irrespective of whether the reason they are angry is justified or not. ...

10 Best Ways to Improve Your First Call Resolution

10 Best Ways to Improve Your First Call Resolution

First call resolution (FCR) helps determine your call center’s ability to resolve customer issues in their first call. A higher FCR rate means that most of your customers are satisfied. As a result, you will see an increase in customer loyalty, repeat purchases, and...

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Last updated: October 8, 2020

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