Published : May 1, 2023The advanced and sturdy IT infrastructure in major urban centers of India is a significant driving force behind the outsourcing of business processes by global companies. The country’s IT infrastructure offers dependable and high-speed internet connectivity and cutting-edge hardware and software technologies that are crucial for ensuring smooth and efficient outsourcing operations.
The Business Process Outsourcing (BPO) industry in India has experienced impressive growth in recent years and has become a global leader in outsourcing services. As a result of the increasing demand for outsourcing solutions, top BPO companies in India have made significant contributions to the country’s economy. The BPO industry in India offers a diverse range of services. This mainly includes customer service, technical support, data entry, and back-office services, among others.
This industry has experienced remarkable growth, with several prominent BPO companies emerging as key players in the market. Whether you’re a business owner seeking to outsource your operations or an individual searching for employment opportunities in the BPO industry, this article will provide valuable insights into the capabilities of the top BPO companies in India. Let’s dig deep!
In India
About The BPO Outsourcing Industry In India
India’s economy has been significantly impacted by the BPO outsourcing industry, which has helped businesses worldwide reduce costs, improve operational efficiency, and streamline their processes.
India’s BPO industry has experienced steady growth over the years and is now recognized as a leading destination for outsourcing services, owing to its skilled workforce, cost-effectiveness, and quality of service.
BPO services in India provide a range of services, including customer service, technical support, data entry, content moderation, and back-office operations. These services are typically offered by third-party vendors to businesses across various industries worldwide. The industry’s primary objective is to assist businesses in achieving cost savings and optimizing their operations.
India’s BPO industry traces its roots back to the 1990s and has since undergone a significant transformation. Driven by the country’s sizable and educated workforce, cost competitiveness, and supportive government policies, the industry has experienced exponential growth. Today, the industry employs over three million people in India and makes a significant contribution to the country’s GDP.
One of the main benefits of BPO outsourcing companies in India is the cost savings it provides, as the cost of labor in India is lower than in many other countries. Outsourcing to India also provides businesses with access to a highly skilled workforce that is proficient in English and other major languages.
Moreover, BPO services in India are widely renowned for delivering services that meet or exceed international standards. This dedication to quality is demonstrated by the industry’s various certifications, including ISO 9001, ISO 27001, and CMMI.
With a focus on quality, a proficient workforce, and cost-effectiveness, the industry is expected to continue to expand and make significant contributions to India’s economy.
"The hallmark of BPO companies in India is their quality services, timely execution, and affordability. To meet the rising demand for outsourcing services, these companies continually innovate and embrace emerging technologies to remain ahead in the market. Taking the services of BPO companies can streamline your business operations and help organizations achieve a competitive advantage."
What Services Do Indian BPO Companies Offer?
Top BPO companies in India have been extensively providing a wide range of services to businesses worldwide, helping them to reduce costs, manage data, and efficiently streamline their operations. Organizations of diverse business domains can increase bottom-line efficiency by outsourcing operations to BPO companies. Below mentioned are the various services offered by Indian BPO companies. Let’s take a look at them!
1. Back-Office Operations
Back-office operations are such services that support the front-end operations of a business. These services include data entry, accounting, payroll, and HR management.
Indian BPO companies offer back-office solutions that include document management, data processing, and other administrative tasks. These services are provided by professionals who have expertise in these areas.
Back-office professionals undergo training to ensure that they maintain high accuracy and quality standards while handling administrative tasks.
2. Customer Service
Indian BPO companies offer customer service solutions that include email, chat, and phone support. The customer service professionals undergo rigorous training to provide efficient and effective customer service. They are well-versed in product details and can handle customer queries and complaints proficiently.
3. Data Entry
Data entry is performed by highly skilled professionals who possess the necessary expertise to handle large quantities of data efficiently. To ensure the accuracy and quality of the data entered, data entry professionals undergo rigorous training programs.
These programs equip them with the necessary skills and knowledge to maintain high standards of accuracy and quality while working with large volumes of data. This enables them to provide reliable and error-free data entry services to their clients.
4. Content Moderation
Indian BPO companies offer content moderation solutions that include monitoring content for inappropriate language, hate speech, and other violations.
Content moderation professionals are well-versed with social media platforms’ rules and regulations and work to maintain the brand’s reputation by ensuring that all content adheres to ethical and legal guidelines.
5. Technical Support
Technical support solutions include troubleshooting technical issues related to products and services. These solutions are provided by professionals with technical expertise who can resolve technical issues quickly and efficiently.
Technical support professionals are proficient in handling complex technical issues and providing solutions that are aligned with the business’s goals.
Whether you are a business owner seeking to outsource your operations or an individual seeking employment opportunities in the BPO industry — Indian BPO companies can easily help you out.
| Brand Name | Key Clients | Project size |
|---|---|---|
| EXL Service | $1000+ | |
| TechSpeed Inc | $1000+ | |
| 4D Global | $1000+ | |
| Infosys BPO | $1000+ | |
| Firstsource Solutions Ltd. | $100,000+ | |
| Hinduja Global Solutions | $10,000+ | |
| Octopus Tech Solutions | $1000+ | |
| Epicenter | $5000+ | |
| Go4Customer | $1000+ | |
| Ekant Infotech Solution | $5000+ | |
| Salesify | $1000+ | |
| Custex | $50,000+ | |
| eLuminous Technologies Pvt Ltd | $25,000+ | |
| Digital Corn | $1000+ |
List Of Top 15 BPO Companies In India
There are many BPO companies in India that can provide services to all kinds of business organizations. It is important to be aware of the best BPO organizations before deciding to outsource operations so that you make an informed decision.
Taking the services of the best BPO firm can give your organization many benefits, such as monetary savings and better efficiency. Here is a list of the top fifteen BPO companies in India. Let’s take a look at them.
1. EXL Service
EXL is a reputable company specializing in operations management and analytics, which assists businesses in improving their profitability and growth despite the continuous disruptions and fierce competition in the industry.
The company utilizes a unique, award-winning Business EXLerator Framework™ that seamlessly integrates various services, including analytics, automation, benchmarking, BPO, consulting, technology platforms, and industry best practices.
By leveraging these services, EXL provides its clients with comprehensive insights into their operations and global performance, increases customer satisfaction, manages risks and compliance, and enhances data-driven decision-making.
With its headquarters based in New York, the company boasts a global workforce of about 25,000 professionals spread across different locations in the United States, Europe, Asia (primarily India and the Philippines), Latin America, Australia, and South Africa.
Key Clients:
- Pharmacy Benefit Managers
- Payers
- Life Sciences
Project Size:
- 1000+
2. TechSpeed Inc
Founded in 2002 in the USA, TechSpeed Inc is a technology company owned and managed by women. They specialize in offering premium data outsourcing services to fast-growing startups and large-scale enterprises worldwide, leveraging the latest cutting-edge artificial intelligence (AI) technologies to drive their business process outsourcing solutions.
Over the past twenty years, TechSpeed has established an impressive track record of delivering exceptional outsourcing services to its clients, highlighting its ability to cultivate the most skilled professionals, implement the latest technologies, and challenge the conventional methods of outsourcing.
As a result, TechSpeed has set a new standard in outsourcing and continues to exceed client expectations with its outstanding outsourcing services.
Key Clients:
- Midmarket ($10M – $1B) – 50%
- Enterprise (>$1B) – 25%
- Small Business (<$10M) – 25%
Project Size:
- $1,000+
3. 4D Global
The main focus at 4D Global is on delivering customized healthcare solutions to all clients, leveraging their collective experience of over three decades. Their team of professionals has an extensive understanding of the healthcare industry and the expertise to provide innovative and holistic solutions that cater to the specific challenges faced by their clients.
They are committed to maximizing their clients’ revenue cycle by utilizing their broad knowledge and skills to minimize operating and capital expenses, increase cash flow, and improve overall productivity.
Key Clients:
- Small Business (<$10M) – 80%
- Midmarket ($10M – $1B) – 20%
- Enterprise (>$1B) – 0%
Project Size:
- $1,000+
4. Infosys BPO
Infosys BPO is a well-established and globally recognized player in the BPO industry, with an extensive presence in multiple countries worldwide. The company has a workforce of over 150,000 employees in India, where its headquarters is based in Bangalore, along with several other offices located across different parts of the country.
Infosys BPO delivers a comprehensive suite of services, ranging from human resources outsourcing, finance, and accounting, customer service outsourcing, legal process outsourcing, procurement outsourcing, and digital business services to business transformation services.
Infosys BPO is dedicated to providing its clients with integrated and comprehensive outsourcing solutions that lead to transformational benefits across their business processes. The company is committed to delivering significant cost savings, ongoing productivity improvements, and process reengineering that enable its clients to achieve their business objectives effectively.
Key Clients:
- Clients in financial Services (industry)
- Healthcare companies
- Clients in Retail, CPG and Logistics (industry)
Project Size:
- $1,000+
5. Trupp Global
Trupp Global is a reputable BPO company that specializes in delivering Back-Office Support and Customer Experience Services to clients worldwide. Their primary goal is to provide exceptional outsourcing services to startups and small to medium-sized businesses.
They offer a comprehensive suite of back-office support services, such as Data Entry, Internet Research, Data Mining, Content Moderation, eCommerce Catalog Management, and Photo Editing.
With over six years of experience and an impressive 95% customer retention rate, they have acquired the technical proficiency required to offer world-class support and optimize your business operations. At Trupp Global, the team is committed to fulfilling their promises and providing their clients with excellent service.
Key Clients:
- Small Business (<$10M) – 60%
- Midmarket ($10M – $1B) – 40%
- Enterprise (>$1B) – 0%
Project Size:
- $1,000+
6. Firstsource Solutions Ltd.
At the forefront of Business Process Management (BPM) services, Firstsource Solutions Limited is a highly respected company that offers customized solutions to its clients.
The company is deeply committed to assisting its clients in staying competitive by delivering transformational solutions that empower them to reimagine their business processes, resulting in improved efficiency, better insights, and superior results.
Drawing on its extensive experience and expertise, Firstsource Solutions supports its clients in tackling business challenges and driving business growth. Its reputation as a trusted custodian and long-term partner to some of the world’s leading brands is due to its ability to provide game-changing solutions that help its clients stay ahead of the competition.
Key Clients:
- Healthcare professionals
- Clients In CMT
- Government entities
Project Size:
- $100,000+
7. Hinduja Global Solutions
HGS is a prominent leader in global business process management (BPM) and is dedicated to optimizing the customer experience lifecycle. The company is focused on helping its clients become more competitive through the provision of technology-powered services.
This includes automation, analytics, and digital solutions combined with domain expertise in back-office processing, contact centers, etc. HGS is part of the multi-billion dollar conglomerate Hinduja Group, and it takes a “globally local” approach to serve its clients, with over 39,578 employees working across 60 delivery centers in seven countries.
The company’s services are aimed at creating a transformational impact for its clients across nine key verticals, with a portfolio that includes some of the world’s leading brands.
Key Clients:
- Media & Entertainment
- Real Estate
- Healthcare
- Trading
Project Size:
- 10,000+
8. Octopus Tech Solutions
Octopus Tech Solutions is a renowned call center outsourcing firm in India that was founded in 2011. With a global presence, the company has quickly become a leader in the industry and is known for its claim of being the “future of outsourcing.”
Octopus Tech Solutions specializes in offering a diverse range of services, including web design, e-commerce, voice support, and non-voice support services, that are designed to cater to the unique needs of each client.
Octopus Tech Solutions caters to a variety of industries, including telecom, shipping, logistics, and fintech sectors, leveraging its domain expertise and advanced technologies to deliver high-quality outsourcing services.
Key Clients:
- Midmarket ($10M – $1B) – 60%
- Enterprise (>$1B) – 20%
- Small Business (<$10M) – 20%
Project Size:
- $1,000+
9. Epicenter
Epicenter is a business process management (BPM) and technology organization with over 21 years of experience. The company’s primary focus is on process improvement and cost reduction, utilizing innovative technology and data-driven approaches to create customer and human-centric solutions.
Epicenter works with global Fortune 500 companies across a wide range of industry sectors, supporting them to build agility, transform operations, and achieve better business outcomes. The company’s customized services enable organizations to adapt to changing business landscapes, stay ahead of the competition, and drive sustainable growth.
Key Clients:
- Small Business (<$10M) – 60%
- Midmarket ($10M – $1B) – 40%
- Enterprise (>$1B) – 0%
Project Size:
- $5,000+
10. Go4Customer
Go4Customer is a leading provider of contact center outsourcing services, offering innovative, customer-centric, and performance-driven solutions across various industry segments.
With a collective experience of over ten years in the global IT industry, Go4Customer has extensive domain knowledge to offer customized solutions to businesses worldwide.
The company’s services start with a deep understanding of the client’s requirements, comprehensive process documentation, gauging customer goals, and developing tailored training programs for industry-specific processes.
With its customer-centric approach, industry expertise, and cutting-edge technology, Go4Customer is well-positioned to be a reliable outsourcing partner for businesses of all sizes and industries.
Key Clients:
- Clients in BPO Services
- Clients in Outbound Call Center
- Clients in Web-enabled Services
Project Size:
- $1,000+
11. Ekant Infotech Solution
Ekant Infotech Solution is a leading call center outsourcing company with more than 25 years of collective experience in the industry. Their company specializes in delivering outstanding sales and customer service solutions to all their clients.
If you have a genuine B2B product, they can help you achieve a sales growth rate of 50% or more in just three months compared to the previous quarter.
Their primary goal is to help clients achieve their sales objectives, enhance customer satisfaction, and gain a competitive edge. They are committed to providing top-notch services that drive sustainable growth and success for their clients. With a focus on quality and customer-centricity, Ekant Infotech Solution is your ideal outsourcing partner for exceptional sales and customer service solutions.
Key Clients:
- Small Business (<$10M) – 100%
- Enterprise (>$1B) – 0%
- Midmarket ($10M – $1B) – 0%
Project Size:
- $5,000+
12. Salesify
Salesify is a leading provider of comprehensive data-related products, B2B marketing support, lead generation services, and sales enablement services. The company specializes in various domains, including competitive intelligence, big data analytics, contact discovery, lead generation, content syndication, and marketing.
With over 13 years of industry experience, Salesify has earned a reputation for delivering top-quality demand-generation services to thousands of clients globally.
The company has worked with renowned organizations such as Microsoft, Symantec, Cisco, and Oracle, leveraging its expertise in data analytics, cutting-edge technology, and market insights to create tailored solutions that drive business growth and enhance customer engagement.
Key Clients:
- Clients in business services
- Clients in medical sector
- Clients in IT
Project Size:
- $1,000+
13. Custex
Custex, founded in 2019, has made significant strides in the e-commerce industry, forming partnerships with some of the most prominent marketplaces in just 14 months. Amazon, Flipkart, Jumia, Big Basket, and Tatacliq are among the top e-commerce marketplaces that Custex has teamed up with.
Custex’s team of 14 full-time employees has expertise in catalogs, imaging, and content areas. Leaders from top brands who bring a wealth of experience add value to the overall ecosystem. Custex offers a range of services, including product listing, imaging, and content creation, which are critical to showcasing products in a way that attracts and engages potential customers.
The company’s success can be attributed to its commitment to delivering high-quality services and leveraging its team’s expertise. By partnering with top e-commerce marketplaces, Custex has helped businesses grow and succeed in the fiercely competitive e-commerce industry.
Key Clients:
- Midmarket ($10M – $1B) – 40%
- Small Business (<$10M) – 40%
- Enterprise (>$1B) – 20%
Project Size:
- $50,000+
14. eLuminous Technologies Pvt Ltd
eLuminous is a leading provider of comprehensive IT solutions with over 17 years of experience in the industry. The company is renowned for delivering cutting-edge services in business intelligence, web development, mobile app development, search engine optimization, and virtual assistance. Based in Maharashtra, India, eLuminous has successfully catered to the needs of more than 600 clients across 27 countries.
eLuminous prides itself on a team of experts with diverse backgrounds and expertise in multiple industry segments. This unique blend of expertise helps eLuminous deliver bespoke solutions that cater to its clients’ unique needs. With a range of services that include web and mobile app development, business intelligence, and SEO, eLuminous helps businesses stay ahead of the curve and achieve their objectives.
As a member of the STPI, eLuminous ensures that its services are reliable and secure and adhere to strict quality standards. eLuminous’s ability to deliver high-quality services has made it a trusted partner for businesses worldwide.
Key Clients:
- Continental Group
- Princeton University
- MTV
- Razer Inc
Project Size:
- $25,000+
15. Digital Corn
Digital Corn is a website and software development company that boasts 15+ years of experience in delivering top-notch industry websites and mobile applications. Their award-winning projects have been recognized with ISO Award, IES Award, and CSI-eGOv Award.
The company specializes in building websites and software from the ground up, using a wide range of technologies, including .NET, JAVA, Flutter, React, Node JS, WordPress, Shopify, and more.
Their team of experts is committed to providing customized solutions that meet their client’s unique needs and requirements. Digital Corn’s partnership approach and dedication to providing exceptional service have earned them a reputation as a trusted partner for businesses of all sizes. They work closely with their clients to understand their needs and develop customized solutions that meet their specific requirements.
Key Clients:
- Enterprise (>$1B) – 55%
- Midmarket ($10M – $1B) – 25%
- Small Business (<$10M) – 20%
Project Size:
- $1,000+
Wrapping Up
The best BPO companies in India highlighted in this article are some of the most prominent providers of outsourcing solutions in India, catering to businesses worldwide. These companies ability to offer cost-effective and high-quality services, coupled with their adoption of cutting-edge technologies, has made them a preferred choice among businesses.
As the demand for outsourcing services continues to surge, these companies are well-positioned to remain at the forefront of the industry and steer the growth of India’s BPO market forward. Connect with our experts to dig deep into the vast field of BPO and learn more about it in detail.
FAQs
1. Which is the 2nd largest BPO in India?
Infosys BPM is the second-largest BPO (Business Process Outsourcing) in India, and it operates as a subsidiary of Infosys Limited. Infosys Limited is a multinational corporation that provides IT services and consulting. Infosys BPM offers a range of end-to-end outsourcing services to clients across various industries, including finance, healthcare, manufacturing, and retail.
2. Which is the highest-paying BPO in India?
Genpact is the BPO company that offers the highest salary packages in India. Genpact is a global professional services firm that provides digital transformation, consulting, and outsourcing services across various industries. The company provides its employees with attractive salary packages, employee benefits, and growth opportunities, making it one of the most desirable BPO companies in India.
3. Which city has the most BPOs in India?
Bangalore has the largest number of BPO companies in India. It is often called the Silicon Valley of India because of its thriving IT industry, which includes a significant number of BPO companies.
Other cities with a substantial presence of BPO companies in India are Mumbai, Delhi-NCR, Hyderabad, Chennai, and Pune. These cities offer a favorable business environment, skilled labor, and good infrastructure, making them ideal for BPO companies to set up operations.
Updated : August 2, 2023
Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.
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