by Rohit Rajpal | Jul 5, 2021 | feature
Call recording is an integral part of every business with a call center. Over the years, most companies have made call recording mandatory as it helps evaluate and improve the sales team’s performance. It also helps: Analyze the quality of customer service Train... 
by Rohit Rajpal | Jun 10, 2021 | feature
Started in the 1990s, voice broadcasting is a mass communication technique that allows you to deliver pre-recorded messages to thousands of people at once via call. Though political parties primarily used it during election times, the system has evolved drastically. ... 
by Jahnavi Vekaria | Jun 1, 2021 | feature
Living in any country, you have probably been targeted by a cold call at least once in your life. While that is as off-putting as it gets, believe it or not, cold calling is still one of the most effective means of generating sales. Even though the digital age has... 
by Supriya Bajaj | May 25, 2021 | feature
Here’s a surprising statistic – inbound phone calls convert 10-15 times more than website leads! Phone calls are important! As a marketer, if you are not tracking your phone calls, you may be losing out on up to 80% of conversions! You need to stay at the top of... 
by Rohit Rajpal | Mar 31, 2021 | feature
‘The only way to find your voice is to use it.’- Jen Mueller. It has often been said that “a picture can speak a thousand words.” But in today’s high definition multimedia world, we often forget the fact that “words can also paint a thousand pictures!” This is why... 
by Rohit Rajpal | Jan 8, 2021 | feature
Are you finding it difficult to keep track of call quality? Do you want to monitor agent performance on calls but don’t know how to go about it? Well, don’t worry! With modern cloud-hosted call center solutions, you have an array of sophisticated features...
