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How To Choose The Best IVR For Your Business?

How To Choose The Best IVR For Your Business?

If you’re just getting started in business or intending to start one, we’re sure you’re looking for the tools and technology you’ll need to get the job done right. It could be anything from project management tools to payroll management...
What Is Call Queuing And Why Does It Matter?

What Is Call Queuing And Why Does It Matter?

According to research, long calling queues are the 3rd most irritating service issue, following the absence of a human representative and the complexity of the procedure. For this reason, call center managers must keep a close eye on call queueing and take the...
Why Do You Need To Be Call Recording Compliant?

Why Do You Need To Be Call Recording Compliant?

Call recording is an integral part of every business with a call center. Over the years, most companies have made call recording mandatory as it helps evaluate and improve the sales team’s performance. It also helps: Analyze the quality of customer service Train...

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