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Power Dialer Vs Predictive Dialer: Pros and Cons

Power Dialer Vs Predictive Dialer: Pros and Cons

Automation has found its use in almost every industry, and call centers are no different. Auto dialers have eliminated the need for manual dialing, thereby boosting your agents’ productivity.  In fact, auto-dialing systems such as power dialers and predictive dialers...
Improve Your Customer’s Service Skill With IVR

Improve Your Customer’s Service Skill With IVR

Businesses run in the market for the customers. Customer feedback decides the success of the business in the market. Based on the feedback, a business owner improves his strategy. And for this, he/she relies on a customer satisfaction survey which aims at an...

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