Are you finding it difficult to keep track of call quality? Do you want to monitor agent performance on calls but don’t know how to go about it? Well, don’t worry! With modern cloud-hosted call center solutions, you have an array of sophisticated features...
Automation has found its use in almost every industry, and call centers are no different. Auto dialers have eliminated the need for manual dialing, thereby boosting your agents’ productivity. In fact, auto-dialing systems such as power dialers and predictive dialers...
Subject- Productivity & Onboarding with CallHippo #Step 1 (of 5) Hi, I am Tanvi, an Onboarding Specialist at CallHippo. My role is to ensure that our customers at CallHippo get the maximum return from it. Over the next few days, I will be taking you through our...
Have you ever found yourself wishing for better call connectivity whenever you place an important call with a client? Well, with CallHippo’s latest Smart switch feature, your wishes have been granted. Bid adieu to connectivity issues playing truant with your business...
With so many advancements in technology, VoIP, or Voice over Internet Protocol calls have changed the way we see communication today. They are obviously a lot more advantageous than traditional Landline systems. There are several reasons why VoIP is more beneficial...
Businesses run in the market for the customers. Customer feedback decides the success of the business in the market. Based on the feedback, a business owner improves his strategy. And for this, he/she relies on a customer satisfaction survey which aims at an...
I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.
