by Rohit Rajpal | Aug 27, 2021 | feature
Whether you’re a startup or a large enterprise, hiring receptionists just to redirect phone calls to the right department could quickly become a burden. For businesses that receive hundreds or thousands of calls every day, it could further hurt your finances. ... 
by Paras Kela | Aug 25, 2021 | feature
If you’re just getting started in business or intending to start one, we’re sure you’re looking for the tools and technology you’ll need to get the job done right. It could be anything from project management tools to payroll management... 
by Paras Kela | Aug 13, 2021 | feature
According to research, long calling queues are the 3rd most irritating service issue, following the absence of a human representative and the complexity of the procedure. For this reason, call center managers must keep a close eye on call queueing and take the... 
by Rohit Rajpal | Aug 8, 2021 | feature
Even in this digital world, phone calls are important. When making urgent or complex purchases, people prefer to call businesses directly. And, now, with social distancing in place, phone calls are the easiest way to connect with companies. Recent research by... 
by Rohit Rajpal | Jul 5, 2021 | feature
Call recording is an integral part of every business with a call center. Over the years, most companies have made call recording mandatory as it helps evaluate and improve the sales team’s performance. It also helps: Analyze the quality of customer service Train... 
by Rohit Rajpal | Jun 10, 2021 | feature
Started in the 1990s, voice broadcasting is a mass communication technique that allows you to deliver pre-recorded messages to thousands of people at once via call. Though political parties primarily used it during election times, the system has evolved drastically. ...
