CallHippo Features
With a decade of telephony expertise, CallHippo delivers a rich feature set to meet all your business needs.
Explore our top features and see why we’re the ultimate solution.
Power Dialer
Increase your sales team’s efficiency and save valuable time by automating the dialing process with the Power Dialer.
Call Analytics
Gain valuable insights into call metrics, patterns, and trends with advanced call analytics to make better decisions.
Call Monitoring
Provide immediate feedback, offer timely support to agents, and maintain service standards with call monitoring.
Smart DID Routing
Boost your international call response rates with Smart DID Routing. Ensure higher connection rates and improved customer engagement.
Auto Rotate
Present customers with a different number every time to evade spam markings and enhance connection rates.
Sticky Agent
Seamlessly connects customers to the same agent automatically. Eliminate wasted time re-explaining issues and foster customer loyalty.
Answering Machine Detection
Effortlessly differentiate between live answers and answering machines to optimize your calling strategy.
Smart Call Forwarding
Redirect incoming calls to your preferred devices or numbers to remain accessible and responsive to prospects and customers.
Smart Switch
Elevate your call connectivity and empower your agents to toggle between multiple telephony providers with Smart Switch.
Global Connect
Seamlessly connect with global customers and maximize pickup rates and conversion rates with Global Connect.
Call Transfer
Provide exceptional customer service by transferring calls to the right department or agent with the call transfer feature.
Call Conference
Conduct virtual audio meetings with more than one participant at a time to foster collaboration and effective communication.
Call Queuing Software
Manage high call volumes efficiently by placing callers in a queue to reduce wait times.
Call Barging
Maintain quality control and enhance agent performance by allowing supervisors to discreetly listen to ongoing calls.
Call Recording
Capture and store important conversations for training, compliance, or review purposes with the call recording feature.
Voicemail
Allow agents to leave voice messages for customers so that they get the right message at the right time.
Call Hold Audio
Keep callers engaged and create a pleasant waiting experience while on hold with customized On Hold Music.
Automatic Call Distribution
Optimize call handling and ensure efficient distribution of incoming calls to the right agents or departments with automatic call distribution.
Call Center Analytics
Monitor agent performance, measure customer satisfaction, and gain actionable insights with call center analytics.
Gamification
Introduce game-like elements, such as leaderboards, rewards, and challenges, to foster healthy competition and increase productivity.
IVR
Allow callers to interact with a menu system using voice inputs and ensure efficient call routing.
Multi-line Phone System
Manage multiple lines and calls simultaneously to streamline communication with a feature-rich Multi-line Phone System.
Number Masking
Safeguard the privacy of your agents and customers by masking phone numbers during calls.
Number Portability
Seamlessly transfer your existing phone numbers to CallHippo to maintain business continuity and retain your brand identity.
Post-Call Survey
Gather valuable feedback from customers to measure satisfaction levels after each call with post-call surveys.
Predictive Dialer
Supercharge your outbound calling efforts with the Predictive Dialer to automatically dial a list of numbers.
Target vs. Achievement
Set performance targets to track progress and identify top performers with Target vs. Achievement metrics.
User Role System
Assign users different roles and access levels based on their responsibilities to ensure data privacy.
Voice Broadcast System
Broadcast pre-recorded messages to multiple phone numbers to reach a large audience instantly for announcements and promotions.
Voicemail Greeting
Create a professional and personalized experience with tailored messages for callers to leave a lasting impression.
Welcome Music or Message
Customize the music or messages played when callers connect to set a positive tone for the conversation.
Call Screening
Listen to caller identities or messages before answering, enabling you to filter calls based on urgency or caller information.
Call Whispering
Provide real-time guidance and support to agents during calls without the caller’s knowledge using call whispering.
Call Routing
Optimize call handling and route calls to the most suitable agent with intelligent call routing.
Shared Inbox
Collaborate seamlessly with your team using a shared inbox to access and manage emails, messages, and customer inquiries collectively.
QA Agent
Enhance call quality and maintain standards with a dedicated QA agent to review call logs and recordings.
SMS
Effortlessly connect with customers through SMS, making communication simple, boosting replies, and building stronger relationships.
WhatsApp Automation
Streamline your communication and boost productivity by automating WhatsApp messages and interactions effortlessly with our advanced WhatsApp Automation.
WhatsApp Broadcast
Reach more audiences with targeted messages using WhatsApp Broadcast, improving engagement and driving results through personalized communication.
WhatsApp Teams
Collaborate seamlessly with your team using WhatsApp Teams, optimizing communication and ensuring everyone stays connected and informed in real time.
WhatsApp Live Chat
Improve customer interactions with real-time support using WhatsApp Live Chat, providing instant responses and elevating your service quality.
AI Enabled Voice Assistants
Boost productivity and improve customer interactions by automating responses with AI-enabled voice Assistants, delivering accurate, real-time support.
Gen AI LLMs
Utilize advanced Gen Ai LLMs for automatic voice recognition and responses in over 135 languages and dialects.
Multilingual Brand Voice
Expand your reach with Multilingual Brand Voice, ensuring consistent and cultural messaging across languages to connect with global audiences.
Data Authenticity
Ensure your decisions are based on reliable information by using Data Authenticity to verify and maintain data accuracy.
Sentiment Analysis
Understand customer emotions and improve interactions by using Sentiment Analysis to gauge and respond to feedback effectively.
Topic Extraction
Quickly identify key topics with Topic Extraction, helping you understand and act on the most relevant topics in customer conversations.
Talk-to-Listen Ratio
Balance conversations better by using Talk-to-Listen Ratio to ensure effective communication and understand customer needs more clearly.
Call Performance Rating
Utilize call scores to identify trends, address issues like long durations or low CSAT, and improve performance.
Spam Watch
With Spam Watch, you can ensure your numbers maintain their integrity and improve your call pickup rates.
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