CallHippo Features
With a decade of experience and being a leader in the telephony market, CallHippo understands its
customers’ unique business requirements well. Over time, we have strengthened our solution
with a rich feature set capable of meeting all your business needs. Explore a few of our
top features below that make CallHippo the ultimate solution.
![Power Dialer Power Dialer](https://callhippo.com/wp-content/uploads/2024/05/Power-Dialer-min.png)
Power Dialer
Increase your sales team’s efficiency by automating the dialing process with the Power Dialer. This feature saves valuable time by automatically dialing numbers, leaving your team free to focus on engaging with prospects and closing deals.
![Smart Switch Smart Switch](https://callhippo.com/wp-content/uploads/2024/05/Smart-Switch-min.png)
Smart Switch
Elevate your call connectivity with CallHippo’s Smart Switch feature. Empower your agents to effortlessly toggle between multiple telephony providers, ensuring optimal call pickup rates and delivering an exceptional customer experience.
![Global Connect Global Connect](https://callhippo.com/wp-content/uploads/2024/05/Global-Connect-min.png)
Global Connect
Seamlessly connect with your global customers and prospects at the most opportune moments through Global Connect. By leveraging this feature, you can maximize call pickup and conversion rates while respecting customers’ time zones.
![Smart Call Forwarding Smart Call Forwarding](https://callhippo.com/wp-content/uploads/2024/05/Smart-Call-Forwarding-min.png)
Smart Call Forwarding
Never miss a crucial call again with Smart Call Forwarding. Automatically redirect incoming calls to your preferred devices or numbers, ensuring you are always accessible and responsive to prospects and customers– no matter where you are.
![Call Transfer Call Transfer](https://callhippo.com/wp-content/uploads/2024/05/Call-Transfer-min.png)
Call Transfer
Provide exceptional customer service by transferring calls to the right department or agent effortlessly. The Call Transfer feature ensures a smooth handover– eliminating the need for customers to repeat information and reducing call-to-resolution time.
![Call Conference Call conference](https://callhippo.com/wp-content/uploads/2024/05/Call-Conference-min.png)
Call Conference
Foster collaboration and effective communication with the Call Conference feature. Conduct virtual audio meetings with more than one participant at a time– enabling seamless teamwork, idea exchange, and efficient decision-making.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
![CallHippo Virtual Phone Number](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/business-phone-number-cta-min.png)
![Call Queuing Call Queuing](https://callhippo.com/wp-content/uploads/2024/05/Call-Queuing-min.png)
Call Queuing Software
Manage high call volumes efficiently by placing callers in a queue. The Call Queuing Software ensures callers are served in the order they arrived and be informed about the wait time. This will reduce wait times and provide a seamless user experience.
![Call Barging Call Barging](https://callhippo.com/wp-content/uploads/2024/05/Call-Barging-min-1.png)
Call Barging
Maintain quality control and enhance agent performance with the Call Barging feature. Supervisors can discreetly listen to ongoing calls and join conversations if necessary, offering real-time guidance for improved customer interactions.
![Call Recording Call Recording](https://callhippo.com/wp-content/uploads/2024/05/Call-Recording-min.png)
Call Recording
Capture and store important conversations for training, compliance, or review purposes with the Call Recording feature. Enhance quality assurance, ensure compliance with regulations, and have a valuable resource for dispute resolution.
![Voice Mail Voice Mail](https://callhippo.com/wp-content/uploads/2024/05/Voice-Mail-min-1.png)
Voice Mail
Capture missed calls and allow callers to leave voice messages with Voice Mail. Stay connected with your customers even when you are unavailable– ensuring you never miss a crucial message and enabling prompt follow-up.
![Call Analytics Call Analytics](https://callhippo.com/wp-content/uploads/2024/05/Call-Analytics-min-1.png)
Call Analytics
Gain valuable insights into call metrics, patterns, and trends with advanced Call Analytics. Make data-driven decisions, optimize your business processes, and enhance customer service by analyzing call data to drive growth and efficiency.
![Call Hold Audio-min Call Hold Audio](https://callhippo.com/wp-content/uploads/2024/05/Call-Hold-Audio-min.png)
Call Hold Audio
Keep callers engaged and entertained while on hold with customized On Hold Music. Create a pleasant waiting experience, develop or reinforce your brand identity, and reduce caller frustration during wait times.
![Automatic Call Distribution Automatic call distribution](https://callhippo.com/wp-content/uploads/2024/05/Automatic-Call-Distribution-min-1.png)
Automatic Call Distribution
Optimize call handling and ensure efficient distribution of incoming calls to the right agents or departments with Automatic Call Distribution. Improve agent productivity by automating call routing based on predefined criteria.
![Call Center Analytics Call Center Analytics](https://callhippo.com/wp-content/uploads/2024/05/Call-Center-Analytics-min-1.png)
Call Center Analytics
Unlock the full potential of your call center operations with Call Center Analytics. Monitor agent performance, measure customer satisfaction, and gain actionable insights to improve operational efficiency and deliver overall customer experiences.
![Call Monitoring Call Monitoring](https://callhippo.com/wp-content/uploads/2024/05/Call-Monitoring-min-2.png)
Call Monitoring
Ensure quality and compliance by monitoring ongoing calls in real-time. With Call Monitoring, supervisors can provide immediate feedback, offer timely support to agents, and maintain service standards. This results in improved agent performance.
![Gamification Gamification](https://callhippo.com/wp-content/uploads/2024/05/Gamification-min-2.png)
Gamification
Boost agent motivation and engagement with Gamification. Introduce game-like elements, such as leaderboards, rewards, and challenges, to foster healthy competition, increase productivity, and enhance overall team performance.
![IVR System Interactive Voice Response (IVR)](https://callhippo.com/wp-content/uploads/2024/05/IVR-System-min-1.png)
Interactive Voice Response
Streamline call handling and enhance customer service with Interactive Voice Response. Allow callers to interact with a menu system using voice or keypad inputs, ensuring efficient call routing and quick access to relevant information.
![Multi Line Phone System Multi Line Phone System](https://callhippo.com/wp-content/uploads/2024/05/Multi-Line-Phone-System-min-1.png)
Multi-line Phone System
Manage multiple lines and calls simultaneously with a feature-rich Multi-line Phone System. Streamline your communication workflow, increase productivity, and handle multiple customer inquiries efficiently– all from a single device.
![Number Masking Number Masking](https://callhippo.com/wp-content/uploads/2024/05/Number-Masking-min-1.png)
Number Masking
Safeguard the privacy of your agents and customers by masking phone numbers during calls. Ensure confidentiality and security of customer data, creating a trusted environment for communication and protecting sensitive information.
![Number Portability Number Portability](https://callhippo.com/wp-content/uploads/2024/05/Number-Portability-min-1.png)
Number Portability
Seamlessly transfer your existing phone numbers to CallHippo. Maintain business continuity, retain your brand identity, and eliminate the hassle of changing phone numbers. This feature ensures a seamless transition for your customers.
![Post Call Surveys Post Call Survey](https://callhippo.com/wp-content/uploads/2024/05/Post-Call-Surveys-min-1.png)
Post-Call Surveys
Gather valuable feedback from customers after each call with Post-Call Surveys. Measure customer satisfaction, identify areas for improvement, and enhance the overall service quality by incorporating customer feedback into your processes.
![Predictive Dialer Predictive Dialer](https://callhippo.com/wp-content/uploads/2024/05/Predictive-Dialer-min-1.png)
Predictive Dialer
Supercharge your outbound calling efforts with the Predictive Dialer. Automatically dial a list of numbers, minimizing idle time and maximizing agent talk time. This will result in increased productivity and improved sales outcomes.
![Target vs. Achievement Tarrget vs Achievement](https://callhippo.com/wp-content/uploads/2024/05/Target-vs.-Achievement-min-1.png)
Target vs. Achievement
Set performance targets and track progress with Target vs. Achievement metrics. Monitor individual and team performance, identify top performers, and motivate your agents to achieve and exceed their goals, driving success for your business.
![User Role System User Role System](https://callhippo.com/wp-content/uploads/2024/05/User-Role-System-min-1.png)
User Role System
Ensure secure and controlled access to CallHippo features with the User Role System. Assign users different roles and access levels based on their responsibilities, ensuring data privacy, system integrity, and optimized user experience.
![Voice Broadcast System Voice Broadcast System](https://callhippo.com/wp-content/uploads/2024/05/Voice-Broadcast-System-min-1.png)
Voice Broadcast System
Reach a large audience instantly with the Voice Broadcast System. Broadcast pre-recorded messages to multiple phone numbers, enabling efficient mass communication for announcements, promotions, and important updates.
![Voicemail Greeting Voicemail Greeting](https://callhippo.com/wp-content/uploads/2024/05/Voicemail-Greeting-min-1.png)
Voicemail Greeting
Create a professional and personalized experience for callers with customized Voicemail Greetings. Tailor your greetings to align with your brand voice, leaving a positive and lasting impression on your customers as well as prospects.
![Welcome Music or Message Welcome Music or Message](https://callhippo.com/wp-content/uploads/2024/05/Welcome-Music-or-Message-min.png)
Welcome Music or Message
Make a memorable first impression on callers with Welcome Music or Messages. Customize the music or messages played when callers connect, setting a positive tone for the conversation and showcasing your brand’s professionalism.
![Call Screening Call Screening](https://callhippo.com/wp-content/uploads/2024/05/Call-Screening-min-1.png)
Call Screening
Prioritize and handle calls effectively with Call Screening. Listen to caller identities or messages before answering, enabling you to filter and prioritize calls based on urgency, importance, or caller information– optimizing the call management process.
![Call Whispering Call Whispering](https://callhippo.com/wp-content/uploads/2024/05/Call-Whispering-min-1.png)
Call Whispering
Provide real-time guidance and support to agents during calls without the caller’s knowledge using Call Whispering. Supervisors can discreetly offer assistance, ensuring agents deliver exceptional customer experiences.
![Call Routing Call Routing](https://callhippo.com/wp-content/uploads/2024/05/Call-Routing-min-1.png)
Call Routing
Optimize call handling and ensure prompt service with intelligent Call Routing. Route incoming calls to the most suitable agent or department based on predefined rules or caller inputs, improving your communication flow and customer satisfaction.
![Shared Inbox Shared Inbox](https://callhippo.com/wp-content/uploads/2024/05/Shared-Inbox-min-1.png)
Shared Inbox
Collaborate seamlessly with your team using a Shared Inbox. Access and manage emails, messages, and customer inquiries collectively, improving communication, collaboration, and response times for enhanced customer satisfaction.
![Sentiment Analysis Sentiment Analysis](https://callhippo.com/wp-content/uploads/2024/05/Sentiment-Analysis-min.png)
Sentiment Analysis
Boost customer satisfaction with CallHippo’s sentiment analysis. Detect emotional tones in conversations and categorize interactions as positive, negative, or neutral. Empower your team to enhance communication and strengthen customer relationships.
![Topic extraction Topic Extraction](https://callhippo.com/wp-content/uploads/2024/05/Topic-extraction-min.png)
Topic Extraction
Streamline customer interactions with CallHippo’s topic extraction feature. Automatically categorize key conversation themes and topics to gain valuable insights. Address customer needs quickly and improve service quality.
![Talk to listen ratio Talk-to-listen Ratio](https://callhippo.com/wp-content/uploads/2024/05/Talk-to-listen-ratio-min.png)
Talk-To-Listen-Ratio
Improve the team’s performance with the talk-to-listen ratio feature. Optimize conversations by balancing speaking and listening. Help the team understand customer needs better and close deals efficiently.
![Call Performance Rating Call Performance Rating](https://callhippo.com/wp-content/uploads/2024/05/Call-Performance-Rating-min.png)
Call Performance Rating
Optimize call interactions with CallHippo’s Call Performance Rating. Assess call quality & give feedback on customer interactions. Elevate customer satisfaction and team performance for seamless communication and better outcomes.
![Auto Rotate auto roatate](https://callhippo.com/wp-content/uploads/2024/05/Auto-Rotate.png)
Auto Rotate
Elevate your calling strategy with auto rotate for each call. Present customers with a different number every time to evade spam markings and enhance connection rates. Customize the total call limit per day to maximize outreach effectiveness.
![Automatic Machine Detection automatic machine detection](https://callhippo.com/wp-content/uploads/2024/05/Automatic-Machine-Detection.png)
Answering Machine Detection
Effortlessly differentiate between live answers and answering machines. Optimize your calling strategy and empower agents to spend more time engaging with customers and less time leaving voicemails.
![Sticky Agent-min Sticky Agent feature](https://callhippo.com/wp-content/uploads/2024/05/Sticky-Agent-min.png)
Sticky Agent
Seamlessly connect customers to the same agent automatically. Eliminate wasted time re-explaining issues and foster customer loyalty while reducing lead mismanagement, ensuring consistent and personalized service.
![Smart DID Routing smart DID Routing](https://callhippo.com/wp-content/uploads/2024/05/Smart-DID-Routing-1.png)
Smart DID Routing
Boost your international call response rates with Smart DID Routing. Automatically route calls through local numbers, ensuring higher connection rates and improved customer engagement.
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Make every call count! Elevate your business communication with CallHippo's state-of-the-art features.
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