Why CallHippo
Connect With Your Clients In a Different Way
Call Analytics
Get info on caller details, call status and time duration.
Call Recordings
Listen to call recordings directly from dashboard.
Status Report
Real-time report on call status history.
Setup Your Support Center In Less Than 3 Minutes
Setup a support center for your team. Invite your team members, assign numbers and keep your clients happy! No need to invest heavily on expensive equipments or skilled technicians. All you need is an internet connection, a computer and a headset.
Features
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Seamless Team Collabration
Collaborate with your team members by assigning a number to each teammate. When unavailable set up smart call forwarding directly to their cell phone. No more missed calls!
