What is a business phone system?

A business phone system is a multi-line telephone network that facilitates the handling of large call volumes and offers advanced features for inbound or outbound call management. Such systems can range from a few telephones to a large and complex private branch exchange, depending on the type of organization and its unique needs.

What are the types of business phone systems?

Business phone systems can be broadly classified into three categories namely, KSU (the basic phone systems), PBX (private branch exchange) systems, and VoIP (Voice Over Internet Protocol) systems. Out of the three, VoIPs are the most advanced systems that help users connect from anywhere and by using any device with the internet.

How do I set up a business phone system?

Setting up a business phone system is easy if you have the necessary BPS software installed. Once you log in to the admin dashboard and set up your business hours and days, you are ready to configure team extensions and voice mail. Align your team members, design your call flows, and you are all set.

What is the best business phone system?

The definition of the best business phone system varies depending on the type of business you have and its unique requirements. However, factors such as the type of clients you cater to, your business objectives, revenue streams, integration, and the features needed can help you decide on the best business phone system for your needs.

How much does it cost to get a business phone system?

The price of a business phone system depends on the features and services that you choose. While a basic plan would cost you around $14 per user/month, the price of premium systems could range between $24 and $35 per user/month. Also, there are several add-on features such as voicemail transcriptions, custom caller ID, and call tracking analytics, which can be availed for an additional monthly charge.

CallHippo Features

With a decade of experience and being a leader in the telephony market, CallHippo understands its
customers’ unique business requirements well. Over time, we have strengthened our solution
with a rich feature set capable of meeting all your business needs. Explore a few of our
top features below that make CallHippo the ultimate solution.

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Power Dialer

Increase your sales team’s efficiency by automating the dialing process with the Power Dialer. This feature saves valuable time by automatically dialing numbers, leaving your team free to focus on engaging with prospects and closing deals.

Smart Switch

Elevate your call connectivity with CallHippo’s Smart Switch feature. Empower your agents to effortlessly toggle between multiple telephony providers, ensuring optimal call pickup rates and delivering an exceptional customer experience.

Global Connect

Seamlessly connect with your global customers and prospects at the most opportune moments through Global Connect. By leveraging this feature, you can maximize call pickup and conversion rates while respecting customers’ time zones.

Smart Call Forwarding

Never miss a crucial call again with Smart Call Forwarding. Automatically redirect incoming calls to your preferred devices or numbers, ensuring you are always accessible and responsive to prospects and customers– no matter where you are.

Call Transfer

Provide exceptional customer service by transferring calls to the right department or agent effortlessly. The Call Transfer feature ensures a smooth handover– eliminating the need for customers to repeat information and reducing call-to-resolution time.

Call Conference

Foster collaboration and effective communication with the Call Conference feature. Conduct virtual audio meetings with more than one participant at a time– enabling seamless teamwork, idea exchange, and efficient decision-making.

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Call Queuing Software

Manage high call volumes efficiently by placing callers in a queue. The Call Queuing Software ensures callers are served in the order they arrived and be informed about the wait time. This will reduce wait times and provide a seamless user experience.

Call Barging

Maintain quality control and enhance agent performance with the Call Barging feature. Supervisors can discreetly listen to ongoing calls and join conversations if necessary, offering real-time guidance for improved customer interactions.

Call Recording

Capture and store important conversations for training, compliance, or review purposes with the Call Recording feature. Enhance quality assurance, ensure compliance with regulations, and have a valuable resource for dispute resolution.

Voice Mail

Capture missed calls and allow callers to leave voice messages with Voice Mail. Stay connected with your customers even when you are unavailable– ensuring you never miss a crucial message and enabling prompt follow-up.

Call Analytics

Gain valuable insights into call metrics, patterns, and trends with advanced Call Analytics. Make data-driven decisions, optimize your business processes, and enhance customer service by analyzing call data to drive growth and efficiency.

Call Hold Audio

Keep callers engaged and entertained while on hold with customized On Hold Music. Create a pleasant waiting experience, develop or reinforce your brand identity, and reduce caller frustration during wait times.

Automatic Call Distribution

Optimize call handling and ensure efficient distribution of incoming calls to the right agents or departments with Automatic Call Distribution. Improve agent productivity by automating call routing based on predefined criteria.

Call Center Analytics

Unlock the full potential of your call center operations with Call Center Analytics. Monitor agent performance, measure customer satisfaction, and gain actionable insights to improve operational efficiency and deliver overall customer experiences.

Call Monitoring

Ensure quality and compliance by monitoring ongoing calls in real-time. With Call Monitoring, supervisors can provide immediate feedback, offer timely support to agents, and maintain service standards. This results in improved agent performance.

Gamification

Boost agent motivation and engagement with Gamification. Introduce game-like elements, such as leaderboards, rewards, and challenges, to foster healthy competition, increase productivity, and enhance overall team performance.

Interactive Voice Response

Streamline call handling and enhance customer service with Interactive Voice Response. Allow callers to interact with a menu system using voice or keypad inputs, ensuring efficient call routing and quick access to relevant information.

Multi-line Phone System

Manage multiple lines and calls simultaneously with a feature-rich Multi-line Phone System. Streamline your communication workflow, increase productivity, and handle multiple customer inquiries efficiently– all from a single device.

Number Masking

Safeguard the privacy of your agents and customers by masking phone numbers during calls. Ensure confidentiality and security of customer data, creating a trusted environment for communication and protecting sensitive information.

Number Portability

Seamlessly transfer your existing phone numbers to CallHippo. Maintain business continuity, retain your brand identity, and eliminate the hassle of changing phone numbers. This feature ensures a seamless transition for your customers.

Post-Call Surveys

Gather valuable feedback from customers after each call with Post-Call Surveys. Measure customer satisfaction, identify areas for improvement, and enhance the overall service quality by incorporating customer feedback into your processes.

Predictive Dialer

Supercharge your outbound calling efforts with the Predictive Dialer. Automatically dial a list of numbers, minimizing idle time and maximizing agent talk time. This will result in increased productivity and improved sales outcomes.

Target vs. Achievement

Set performance targets and track progress with Target vs. Achievement metrics. Monitor individual and team performance, identify top performers, and motivate your agents to achieve and exceed their goals, driving success for your business.

User Role System

Ensure secure and controlled access to CallHippo features with the User Role System. Assign users different roles and access levels based on their responsibilities, ensuring data privacy, system integrity, and optimized user experience.

Voice Broadcast System

Reach a large audience instantly with the Voice Broadcast System. Broadcast pre-recorded messages to multiple phone numbers, enabling efficient mass communication for announcements, promotions, and important updates.

Voicemail Greeting

Create a professional and personalized experience for callers with customized Voicemail Greetings. Tailor your greetings to align with your brand voice, leaving a positive and lasting impression on your customers as well as prospects.

Welcome Music or Message

Make a memorable first impression on callers with Welcome Music or Messages. Customize the music or messages played when callers connect, setting a positive tone for the conversation and showcasing your brand’s professionalism.

Call Screening

Prioritize and handle calls effectively with Call Screening. Listen to caller identities or messages before answering, enabling you to filter and prioritize calls based on urgency, importance, or caller information– optimizing the call management process.

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