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Why CallHippo

Connect With Your Clients In a Different Way

Call Analytics

Get info on caller details, call status and time duration.

Call Recordings

Listen to call recordings directly from dashboard.

Status Report

Real-time report on call status history.


Activity Feed

Country-wise Selection

Choose new numbers for different countries.

Unique Numbers For Each Department

Get unique numbers for different departments.

Get Virtual Phone Numbers

Buy virtual phone numbers at shockingly affordable price.


Add New Number

Define TimeZone

Set Timezone-based on your location.

Define Your Working Hours

Customize & set working hours according to your availability.

Voicemail Enabled

Direct the caller to your voicemail when you’re not available.


Set Working Hour

Setup Your Support Center In Less Than 3 Minutes

Setup a support center for your team. Invite your team members, assign numbers and keep your clients happy! No need to invest heavily on expensive equipments or skilled technicians. All you need is an internet connection, a computer and a headset.

Features

Power Dialer
Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

Smart Switch
Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect
Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer
Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference
Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing
Call Queuing

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging
Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording
Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

Voice Mail
Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics
Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

On Hold Music
On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

Automatic Call Distribution
Automatic Call Distribution

Route calls to best-suited agents to improve first call resolution rate to streamline traffic in peak hours.

Call Center Analytics
Call Center Analytics

Make data-backed decisions to improve your support team’s performance and enhance customer experience.

Call Monitoring
Call Monitoring

Understand and improve how your agents handle customers by monitoring calls in real-time.

Gamification
Gamification

Give your sales reps the much-needed recognition and encourage them to do better with cool badges.

Interactive Voice Response
Interactive Voice Response

Offer self-service options and help callers reach the correct department with our bespoke IVR system.

Multi-line Phone System
Multi-line Phone System

Create an internal telephone network with separate extensions to handle two or more calls simultaneously .

Number Masking
Number Masking

Strengthen caller’s privacy by keeping their personal numbers hidden from support agents .

Number Portability
Number Portability

Leverage our extensive list of features by porting your VoIP number to CallHippo in just 4 steps.

Post-Call Surveys
Post-Call Surveys

Understand how happy customers are with your support agents after the call and make adjustments accordingly.

Predictive Dialer
Predictive Dialer

Maximize call connect rates by automatically routing calls to agents when the prospect is online.

SDAP
SDAP

Automatically configure your calling system to enhance the call quality without technical overheads.

Shared Inbox
Shared Inbox

Track all your call records, voicemail, and customer feedback in one place to improve transparency across the team.

Target vs. Achievement
Target vs. Achievement

Monitor and improve an individual's performance by setting realistic targets and conducting real-time performance evaluations.

User Role System
User Role System

Maintain organizational hierarchy and security by assigning specific roles and permissions to users.

Voice Broadcast System
Voice Broadcast System

Send automated messages over call to a large number of people at once using a voice broadcast system.

Voicemail Greeting
Voicemail Greeting

Create professional-sounding voicemail messages to appreciate callers and leave a great positive impression.

VoIP Call Recorder Software
VoIP Call Recorder Software

Record all your calls to understand how your agents handle customers and help them improve via personalized coaching.

Welcome Music or Message
Welcome Music or Message

Greet callers with a welcome message and promote your services while they wait to connect to an agent.

Seamless Team Collabration

Collaborate with your team members by assigning a number to each teammate. When unavailable set up smart call forwarding directly to their cell phone. No more missed calls!

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CallHippo support is class one & they helped me with a challenge in a very short time frame. Will definitely advise this product.

CallHippo Customer
JFAIROOZ G. CMO Tutpen

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