Why CallHippo

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect helps you know the right time to call your international clients.

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Record every call on each of your numbers to better monitor your performance as a team.

Receive voicemails by email in your inbox. Play them directly from your email.

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

Route calls to best-suited agents to improve first call resolution rate to streamline traffic in peak hours.

Make data-backed decisions to improve your support team’s performance and enhance customer experience.

Understand and improve how your agents handle customers by monitoring calls in real-time.

Give your sales reps the much-needed recognition and encourage them to do better with cool badges.

Offer self-service options and help callers reach the correct department with our bespoke IVR system.

Create an internal telephone network with separate extensions to handle two or more calls simultaneously .

Strengthen caller’s privacy by keeping their personal numbers hidden from support agents .

Leverage our extensive list of features by porting your VoIP number to CallHippo in just 4 steps.

Understand how happy customers are with your support agents after the call and make adjustments accordingly.

Maximize call connect rates by automatically routing calls to agents when the prospect is online.

Automatically configure your calling system to enhance the call quality without technical overheads.

Track all your call records, voicemail, and customer feedback in one place to improve transparency across the team.

Monitor and improve an individual's performance by setting realistic targets and conducting real-time performance evaluations.

Maintain organizational hierarchy and security by assigning specific roles and permissions to users.

Send automated messages over call to a large number of people at once using a voice broadcast system.

Create professional-sounding voicemail messages to appreciate callers and leave a great positive impression.

Record all your calls to understand how your agents handle customers and help them improve via personalized coaching.

Greet callers with a welcome message and promote your services while they wait to connect to an agent.

Call screening has many features that help you identify the spam callers and block them from calling you again.

Call whispering Content is a feature that allows managers to hear customers’ queries and provide a quick solution for the agent to immediately address the issue at hand.

Call routing is a feature in business phone systems that allows you to automatically direct incoming business calls to individual agents based on predefined criteria.