With a decade of experience and being a leader in the telephony market, CallHippo understands its
customers’ unique business requirements well. Over time, we have strengthened our solution
with a rich feature set capable of meeting all your business needs. Explore a few of our
top features below that make CallHippo the ultimate solution.
Increase your sales team’s efficiency by automating the dialing process with the Power Dialer. This feature saves valuable time by automatically dialing numbers, leaving your team free to focus on engaging with prospects and closing deals.
Elevate your call connectivity with CallHippo’s Smart Switch feature. Empower your agents to effortlessly toggle between multiple telephony providers, ensuring optimal call pickup rates and delivering an exceptional customer experience.
Seamlessly connect with your global customers and prospects at the most opportune moments through Global Connect. By leveraging this feature, you can maximize call pickup and conversion rates while respecting customers’ time zones.
Never miss a crucial call again with Smart Call Forwarding. Automatically redirect incoming calls to your preferred devices or numbers, ensuring you are always accessible and responsive to prospects and customers– no matter where you are.
Provide exceptional customer service by transferring calls to the right department or agent effortlessly. The Call Transfer feature ensures a smooth handover– eliminating the need for customers to repeat information and reducing call-to-resolution time.
Foster collaboration and effective communication with the Call Conference feature. Conduct virtual audio meetings with more than one participant at a time– enabling seamless teamwork, idea exchange, and efficient decision-making.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Manage high call volumes efficiently by placing callers in a queue. The Call Queuing Software ensures callers are served in the order they arrived and be informed about the wait time. This will reduce wait times and provide a seamless user experience.
Capture and store important conversations for training, compliance, or review purposes with the Call Recording feature. Enhance quality assurance, ensure compliance with regulations, and have a valuable resource for dispute resolution.
Capture missed calls and allow callers to leave voice messages with Voice Mail. Stay connected with your customers even when you are unavailable– ensuring you never miss a crucial message and enabling prompt follow-up.
Gain valuable insights into call metrics, patterns, and trends with advanced Call Analytics. Make data-driven decisions, optimize your business processes, and enhance customer service by analyzing call data to drive growth and efficiency.
Keep callers engaged and entertained while on hold with customized On Hold Music. Create a pleasant waiting experience, develop or reinforce your brand identity, and reduce caller frustration during wait times.
Optimize call handling and ensure efficient distribution of incoming calls to the right agents or departments with Automatic Call Distribution. Improve agent productivity by automating call routing based on predefined criteria.
Unlock the full potential of your call center operations with Call Center Analytics. Monitor agent performance, measure customer satisfaction, and gain actionable insights to improve operational efficiency and deliver overall customer experiences.
Ensure quality and compliance by monitoring ongoing calls in real-time. With Call Monitoring, supervisors can provide immediate feedback, offer timely support to agents, and maintain service standards. This results in improved agent performance.
Boost agent motivation and engagement with Gamification. Introduce game-like elements, such as leaderboards, rewards, and challenges, to foster healthy competition, increase productivity, and enhance overall team performance.
Streamline call handling and enhance customer service with Interactive Voice Response. Allow callers to interact with a menu system using voice or keypad inputs, ensuring efficient call routing and quick access to relevant information.
Manage multiple lines and calls simultaneously with a feature-rich Multi-line Phone System. Streamline your communication workflow, increase productivity, and handle multiple customer inquiries efficiently– all from a single device.
Safeguard the privacy of your agents and customers by masking phone numbers during calls. Ensure confidentiality and security of customer data, creating a trusted environment for communication and protecting sensitive information.
Seamlessly transfer your existing phone numbers to CallHippo. Maintain business continuity, retain your brand identity, and eliminate the hassle of changing phone numbers. This feature ensures a seamless transition for your customers.
Gather valuable feedback from customers after each call with Post-Call Surveys. Measure customer satisfaction, identify areas for improvement, and enhance the overall service quality by incorporating customer feedback into your processes.
Supercharge your outbound calling efforts with the Predictive Dialer. Automatically dial a list of numbers, minimizing idle time and maximizing agent talk time. This will result in increased productivity and improved sales outcomes.
Set performance targets and track progress with Target vs. Achievement metrics. Monitor individual and team performance, identify top performers, and motivate your agents to achieve and exceed their goals, driving success for your business.
Ensure secure and controlled access to CallHippo features with the User Role System. Assign users different roles and access levels based on their responsibilities, ensuring data privacy, system integrity, and optimized user experience.
Reach a large audience instantly with the Voice Broadcast System. Broadcast pre-recorded messages to multiple phone numbers, enabling efficient mass communication for announcements, promotions, and important updates.
Create a professional and personalized experience for callers with customized Voicemail Greetings. Tailor your greetings to align with your brand voice, leaving a positive and lasting impression on your customers as well as prospects.
Make a memorable first impression on callers with Welcome Music or Messages. Customize the music or messages played when callers connect, setting a positive tone for the conversation and showcasing your brand’s professionalism.
Prioritize and handle calls effectively with Call Screening. Listen to caller identities or messages before answering, enabling you to filter and prioritize calls based on urgency, importance, or caller information– optimizing the call management process.
Provide real-time guidance and support to agents during calls without the caller’s knowledge using Call Whispering. Supervisors can discreetly offer assistance, ensuring agents deliver exceptional customer experiences.
Optimize call handling and ensure prompt service with intelligent Call Routing. Route incoming calls to the most suitable agent or department based on predefined rules or caller inputs, improving your communication flow and customer satisfaction.
Collaborate seamlessly with your team using a Shared Inbox. Access and manage emails, messages, and customer inquiries collectively, improving communication, collaboration, and response times for enhanced customer satisfaction.