Virtual Call Center Software
Upgrade your call center with CallHippo’s virtual call center platform. Increase efficiency, cut costs, and improve customer satisfaction with our smart features.
- Increase efficiency with multiple AI-powered features.
- Improve agent performance with real-time analytics.
- Cut overheads by eliminating physical infrastructure.
- Access global markets without geographic restrictions.
Reduce Operational Costs Significantly
- Eliminate the need for physical office space and related expenses.
- Minimize costs by using cloud-based technology instead of traditional one.
- Cut down on expenses for hardware, utilities, and facility maintenance.
- Lower overall maintenance and upgrade costs with software-based solutions.
Improve Customer Service Response Times
- Automate call routing with smart algorithms to speed up responses.
- Utilize real-time analytics to make faster and more informed decisions.
- Use the Power Dialer feature to connect calls quickly and efficiently.
- Ensure immediate support by using Smart Call Forwarding to redirect calls.
Access Global Markets Effortlessly
- Connect with customers worldwide using the Global Connect feature.
- Utilize Number Masking to appear local to international callers.
- Expand your reach without physical limitations or geographic barriers.
- Optimize call handling across different time zones to suit global customers.
Monitor Performance with Real-Time Data
- Track performance metrics using Call Center Analytics for insights.
- Analyze agent performance through real-time Call Monitoring.
- Gain valuable insights from Call Analytics to improve strategies.
- Evaluate call effectiveness and quality with the Call Performance Rating.
Virtual Call Center Software Powerful Features
Call Monitoring
Listen to ongoing calls in real-time to maintain quality and help agents improve.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Effortlessly connect with global customers at the right times. This feature helps you respect different time zones and increase call success rates.
Smart Call Forwarding
Never miss important calls with Smart Call Forwarding. It automatically redirects calls to your devices, keeping you reachable no matter where you are.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
Facilitate discussions with multiple decision-makers to improve conversions and close deals faster.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Join ongoing calls to assist agents or take over when necessary and improve customer satisfaction.
Call Recording
Record calls on each of your numbers to better monitor your team’s performance and improve training.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Analyze call data with Call Analytics to gain insights into metrics and trends. This helps you make data-driven decisions and enhance customer service.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1 standard number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call RecordingAdditional charges $0.005/min applicable
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple DeviceForward Calls to Multiple Devices. Call forwarding charges are applicable.
- Single Sign On (SSO)Allows users to log in to multiple applications securely using a single set of credentials.
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to support their Customers and not for Bulk Calling
Starter
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1 Standard Number FreeExcludes toll-free numbers.
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-deviceForward calls to your device- charges apply. Use CallHippo to avoid them!
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Improve Response Quality With AI-Powered Features
Sentiment Analysis
Analyzes customer emotions to ensure responses are empathetic and aligned with their feelings and needs.
Topic Extraction
Identifies key subjects in conversations to help tailor responses to specific customer interests and concerns.
Talk-To-Listen Ratio
Measures how much each party speaks to balance conversations and improve engagement and understanding.
Call Performance Rating
Evaluates call effectiveness to ensure high-quality interactions and identify areas for improvement in service.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Frequently Asked Question
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Yes, CallHippo’s virtual contact center software integrates seamlessly with popular CRM systems. This integration helps manage customer data more efficiently and improves overall call center performance.
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CallHippo ensures the security of your call data with encryption and secure servers. We follow best practices for data protection to safeguard your information and maintain the privacy and confidentiality of your communications.
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Yes, CallHippo’s virtual call center platform allows for extensive customization. You can tailor features such as call routing, IVR settings, and user roles to fit your specific business needs.
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Absolutely. CallHippo’s virtual call center software is designed to manage high call volumes efficiently with features like call queuing and automatic call distribution.
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CallHippo offers three pricing options based on features and user needs. You can choose from these plans that suit your business size and the required functionalities for the virtual call center platform.
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Yes, CallHippo’s virtual call center software supports international calls. It provides global connectivity features to reach customers worldwide efficiently.
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Yes, CallHippo’s virtual contact center software is highly scalable. It can grow with your business, accommodating more users and features as needed.
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To get started, sign up for a trial on CallHippo’s website. You can then set up your virtual call center solutions, buy virtual phone numbers, configure features, and begin using it to manage your calls and customer interactions.
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
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