Virtual Call Center Software
Upgrade your call center with CallHippo’s virtual call center platform. Increase efficiency, cut costs, and improve customer satisfaction with our smart features.
- Increase efficiency with multiple AI-powered features.
- Improve agent performance with real-time analytics.
- Cut overheads by eliminating physical infrastructure.
- Access global markets without geographic restrictions.
Reduce Operational Costs Significantly
- Eliminate the need for physical office space and related expenses.
- Minimize costs by using cloud-based technology instead of traditional one.
- Cut down on expenses for hardware, utilities, and facility maintenance.
- Lower overall maintenance and upgrade costs with software-based solutions.
Improve Customer Service Response Times
- Automate call routing with smart algorithms to speed up responses.
- Utilize real-time analytics to make faster and more informed decisions.
- Use the Power Dialer feature to connect calls quickly and efficiently.
- Ensure immediate support by using Smart Call Forwarding to redirect calls.
Access Global Markets Effortlessly
- Connect with customers worldwide using the Global Connect feature.
- Utilize Number Masking to appear local to international callers.
- Expand your reach without physical limitations or geographic barriers.
- Optimize call handling across different time zones to suit global customers.
Monitor Performance with Real-Time Data
- Track performance metrics using Call Center Analytics for insights.
- Analyze agent performance through real-time Call Monitoring.
- Gain valuable insights from Call Analytics to improve strategies.
- Evaluate call effectiveness and quality with the Call Performance Rating.
Virtual Call Center Software Powerful Features
Call Monitoring
Listen to ongoing calls in real-time to maintain quality and help agents improve.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Effortlessly connect with global customers at the right times. This feature helps you respect different time zones and increase call success rates.
Smart Call Forwarding
Never miss important calls with Smart Call Forwarding. It automatically redirects calls to your devices, keeping you reachable no matter where you are.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
Facilitate discussions with multiple decision-makers to improve conversions and close deals faster.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Join ongoing calls to assist agents or take over when necessary and improve customer satisfaction.
Call Recording
Record calls on each of your numbers to better monitor your team’s performance and improve training.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Analyze call data with Call Analytics to gain insights into metrics and trends. This helps you make data-driven decisions and enhance customer service.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Improve Response Quality With AI-Powered Features
Sentiment Analysis
Analyzes customer emotions to ensure responses are empathetic and aligned with their feelings and needs.
Topic Extraction
Identifies key subjects in conversations to help tailor responses to specific customer interests and concerns.
Talk-To-Listen Ratio
Measures how much each party speaks to balance conversations and improve engagement and understanding.
Call Performance Rating
Evaluates call effectiveness to ensure high-quality interactions and identify areas for improvement in service.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Frequently Asked Question
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Yes, CallHippo’s virtual contact center software integrates seamlessly with popular CRM systems. This integration helps manage customer data more efficiently and improves overall call center performance.
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CallHippo ensures the security of your call datawith encryption and secure servers. We follow best practices for data protection to safeguard your information and maintain the privacy and confidentiality of your communications.
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Yes, CallHippo’s virtual call center platform allows for extensive customization. You can tailor features such as call routing, IVR settings, and user roles to fit your specific business needs.
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Absolutely. CallHippo’s virtual call center software is designed to manage high call volumes efficiently with features like call queuing and automatic call distribution.
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CallHippo offers four pricing options based on features and user needs. You can choose from four plans that suit your business size and the required functionalities for the virtual call center platform.
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Yes, CallHippo’s virtual call center software supports international calls. It provides global connectivity features to reach customers worldwide efficiently.
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Yes, CallHippo’s virtual contact center software is highly scalable. It can grow with your business, accommodating more users and features as needed.
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To get started, sign up for a trial on CallHippo’s website. You can then set up your virtual call center solutions, buy virtual phone numbers, configure features, and begin using it to manage your calls and customer interactions.
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