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Power Dialer for Sales Teams

Resolve productivity issues caused by manually dialing a large volume of numbers every day with CallHippo’s unique Power Dialer feature that automatically dials an uploaded list of numbers one after the other under a particular campaign. Say hello to a more effective way of functioning and sign up today to avail of a whole host of other productivity-boosting features as well!

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What Is Power Dialer?

A power dialer (also known as an auto dialer) is a piece of automated telephone technology used to automatically dial a phone number after a call has been completed. Once an operator finishes a call, the power caller will call the next contact in the list. That way, your agents don’t have to waste time manually digging the contact list and dialing the number. Power dialer comes in really handy when you are cold calling or running a telemarketing process. 

Watch this video to know how Power Dialer helps your sales agents.

Power Dialer Software Function

How Does Power Dialer Software Works?

Once you are logged in to your CallHippo Web App, you will see ‘Power Dialer’ feature on the left-side panel.

Clicking on it will navigate you to a window where you can create a campaign; let’s say, Sales Calls In the USA. Then, you can upload an excel sheet with all the contact numbers listed on it here.

You can assign one or more agents to work on the same campaign.
As soon as you start the campaign, the numbers on the sheet will get dialed automatically. Your agents will see an outgoing call screen on their app. Once the receiver receives the call, they can have a conversation and hang up using web browser. After the call ends, Power Dialer will immediately dial the next number on the list. In case the receiver doesn’t respond to the call, Power Dialer feature will skip the number and dial the following contact on the list. The process continues until every number on the sheet is dialed.

You can even pause the campaign if your agents are caught with other tasks or so.In the case of an answering machine on the receiver’s end, Auto Voicemail Drop will leave a pre-defined voicemail.

Additionally, the pricing of CallHippo’s power dialer is very economical as compared to its competitors.

Why you should use a Power Dialer

Do you have a sales team indulging with a massive amount of outbound calls every day? If so, Power Dialer software can do wonders for your business.

  • Simplifies workflow by eliminating redundant and manual tasks by adding numbers to a sheet
  • Maximizes the time spent in outreach, as the sales team won’t have to toggle between different tools or sheets to find phone numbers
  • As it poses the capability to dial numbers automatically, your agents will save a lot of time on outbound calls
  • Power Dialer will ring each contact for 30 seconds by default; thus, reducing the time spent per call and increasing efficiency
  • Can connect with CRMs like Salesforce & Piperdrive and simplify call logging
Power Dialer Benefits

How To Use Power Dialer?


Difference Between Power Dialer and Predictive Dialer

 

FeaturesPower DialerPredictive Dialer
AutodialingYesYes
Calling ratio1:1, i.e., one call per free agentThe system sets the ratio automatically. It also scales up or down based on drop rate, call timing, etc.
VoicemailYesNo
Calling controlYesNo
Calls per hourWith a power dialer, agents can make 100-250 calls per dayWith a predictive dialer, agents can make more than 300 calls per day
Ideal forSmall and mid-sized teams looking to increase the sales efficiencyLarge teams aiming for call volume over personalization

 

 

Manually dialing users can be time-consuming and error-prone for a call center ringing thousands of numbers each day. This is why most of them are making a shift towards automated dialing to save time and improve efficiency. However, while choosing an auto-dialing solution, contact centers often have a hard time choosing between the two most popular types of dialing, i.e., power dialers and predictive dialers.

The power dialer vs. predictive dialer debate has been going around for since long, with loyalists from both sides advocating for their favorite. However, in reality, both automatic dialers are entirely different and have their pros and cons. This blog discusses the critical differences between power and predictive dialers to settle the debate once and for all.

The biggest difference between power dialers and predictive dialers lies in their approach to dialing. While a predictive dialer rings numbers from a preset list based on mathematical estimation of agents’ availability, power dialers ring numbers one after another sequentially based on the number of agents present. Predictive dialers can dial multiple phone numbers per agent by estimating the average talk time, agents available, etc. However, there are no estimations involved for power dialers as the software dials one phone number per agent.

power dialer

Since predictive dialers are more focused on optimizing your organization’s time and lowering agents’ idle times, they work wonders in improving productivity. In addition, predictive dialers are more efficient since they dial the following number on the list even before the agent finishes their current call. This does give predictive dialers an edge in the power dialer vs. predictive dialer discourse; however, it does have implications on customer experience.

Another significant difference between power dialers and predictive dialers is that Power dialers are based on a simple logic that connects one agent per customer. This significantly lowers the dropped call rates when compared to predictive dialers. However, predictive dialers frequently run into compliance issues due to high rates of dropped calls. Thus contact centers need to keep adjusting their calling ratios with them.

Voicemails are another critical factor in the power dialer vs. predictive dialer argumentPower dialers allow you to record and send voicemail messages to your prospects if the call does not connect. However, with predictive auto-dialers, calls getting connected to answering machines are dropped automatically. Not being able to send voicemails can significantly hamper your promotions and bring down your reach.

Also known as a progressive dialer, a power dialer is an automatic dialing technology that dials a contact number after the previous call ends. If a number is busy, unattended, or disconnected, the power dialer moves to the next contact in the list immediately. That way, your agents don’t have to waste time manually digging the contact list and dialing the number.

Leading dialers, such as CallHippo Power Dialer, allows you to import caller ID contacts via excel sheets. The power dialer will then automatically dial each number on the list one by one (depending on the agent’s availability). This helps improve productivity across the organization.

power dialer pro and cons

Pros of Power Dialer

  • Increase the number of conversions. As the more calls your agents handle, the more deals they will close.
  • Gives agents time for after-call activity and dials the next number when your representative click on the “next call” button.
  • Helps ensure dropped call compliance. For instance, in the US, if your dropped calls are more than 3%, it could invite a hefty penalty ($16,000 per violation).
  • Allows you to leave a pre-recorded message when you reach a prospect’s voicemail.
  • Integrates with your CRM, making it easier for you to sort, search, and segment your contacts.

Cons of Power Dialer

  • Sales teams can control the power dialer, which sometimes might negatively impact the overall call volume.
  • It connects each number on the list with an agent, and if there are fewer qualified prospects, it might waste a lot of time.

More Features

Call Monitoring
Call Monitoring

Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.

Smart Switch
Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect
Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer
Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference
Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing
Call Queuing

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging
Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording
Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

Voice Mail
Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics
Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

On Hold Music
On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

Frequently Asked Question

How does a power dialer work?
A power dialer automatically dials numbers from a list through the use of software. Power dialers detect when a call has been disconnected, is unattended, or busy. It automatically dials the next number on a list, saving agents time and reducing their efforts.
How many calls can a power dialer make in an hour?
Power dialers can make up to a hundred calls within an hour depending upon the call flow. Once the number of calls to be made are uploaded to the power dialer it uses the shortest possible time to get all the numbers dialed.
Why use a power dialer?
Power dialers are a great help to call centers as they allow calls to be dialed automatically from a given list and require no external hardware. They help save time, and significantly reduce manual dialing errors for outbound call centers.

[Infographic] 8 Ways to Boost Your Sales Team Performance with Power Dialer

A power dialer can have an incredibly positive impact on your team and overall business. But, what is a power dialer?

A power dialer is an automatic dialer that is able to call all the numbers in your database one after the other. When the call is over, the system gives time to your agents to leave their notes and necessary information before calling the next lead.

Also, a power dialer is capable of filtering phone numbers and you won’t waste any more time on error-prone or unproductive calls. Simply put, a power dialer software can generate continuous calls without any manual effort and a power dialer can have a very beneficial impact on the entire team’s productivity.

[Infographic] 8 Ways to Boost Your Sales Team Performance with Power Dialer

Why Your Sales Team Should Use a Power Dialer 

1. Increased Agents’ Productivity

Power dialer will call by itself and your agents won’t need to manually dial their next lead’s number. Your team will no longer be wasting time dialing phone numbers manually and your agents will be able to make more calls and, therefore, increase your revenue.

2. Save Time

When the dialing process is taken care of, you can clearly save time. Power dialer not only takes care of dialing, but it will take you to the relevant record screen where you can perform the necessary action, and move to the next call automatically.

3. Increase Your Sales Conversions

Increasing sales is one of the most important parts of any business, Using a power dialer, your sales representatives will be able to drive more pipeline and drastically increase sales conversions. In fact, other than gaining time skipping the manual part of the job, a power dialer will skip disconnected and wrong phone numbers allowing them to focus only on the best leads only.

4. Efficiently Manage Leads

Power dialer software for lead management can organize lead and sales information, customer history, and contact data while providing this info to agents. Power dialers automate and capture all call activity directly into the CRM for stronger lead management, providing valuable real-time metrics and KPIs that help boost sales and further improve marketing strategies.

5. Help Increase Sales And Reduces The Cost

With increased sales conversions, sales reps are able to connect faster with the strongest leads and increase sales for your business. Increased agent efficiency also leads to reduced costs as time is not wasted on the phone.

6. Improves Customer Satisfaction

Since agents have access to detailed customer data and use the best-predetermined call strategy for each customer, all customers benefit from personalized experiences that lead to greater long-term loyalty.

7. No compliance stress

Sales reps know that there are a lot of recording compliance requirements out there for making sales calls. Power dialers are up to date with the changing compliance rules as well as state and national do not call lists, so your reps can spend less time worrying about recording compliance and more time focused on growing the relationships with their clients.

8. Analytics to make better decisions

You can work to improve the overall efficiency of your sales team or provide extra training to salespeople who need some extra guidance when you can view a detailed history of how your team performs.

This was everything you needed to know about power dialers, benefits, and how they can help gain productivity at work and increase your sales. To sum up, power dialers are powerful tools that will boost and motivate your team as well as make your life easier at work skipping the inactive and unproductive leads.

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I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.

CallHippo customer
Joshua Carmody, CEO Bracketdesign

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