Power Dialer
Maximize productivity with Power Dialer. Automatically dial from a list– reduce manual work and increase the number of outbound calls.
- Eliminate manual dialing and increase call volume
- Optimize agent efficiency and productivity
- Seamlessly manage call lists and follow-ups
- Improve sales conversion rates and outcomes
What Is Power Dialer?
A power dialer (also known as an auto dialer) is a piece of automated telephone technology used to automatically dial a phone number after a call has been completed. Once an operator finishes a call, the power dialer software will call the next contact in the list. Power dialing software comes in really handy when you are cold calling or running a telemarketing process.
Benefits Of A Power Dialer Software
Increased Agents’ Productivity
Power dialer will call by itself and your agents won’t need to manually dial their next lead’s number.
Save Time
When the dialing process is taken care of, you can clearly save time.
Increase Your Sales
Using a power dialer, your sales representatives will be able to drive more pipeline and drastically increase sales conversions.
Manage Leads
Power dialer software for lead management can organize lead and sales information, customer history, and contact data.
Improves Customer Satisfaction
Since agents have access to detailed customer data and use the best-predetermined call strategy for each customer, all customers benefit from personalized experiences that lead to greater long-term loyalty.
Analytics
You can work to improve the overall efficiency of your sales team or provide extra training to salespeople who need some extra guidance when you can view a detailed history of how your team performs.
How Does a Power Dialer Work?
- A power dialer automates the process of making outbound calls, simplifying the dialing process for sales or marketing teams. It works by dialing a list of phone numbers in sequence– connecting a live call to an available agent as soon as the call is answered. This eliminates the time agents spend manually dialing numbers and waiting for connections.
- In addition, power dialing also empowers agents to focus on engaging with customers instead of dealing with busy signals or unanswered calls. Some of the best power dialers also provide features like call recording, analytics, and integration with CRM systems– further improving overall efficiency and effectiveness.
When Should You Use Power Dialing?
- You should use power dialing when you need to increase the calling efficiency and productivity of your sales team. A power dialer software is the perfect solution for contacting a large list of leads quickly, as it automatically dials numbers one after another without any pause.
- It is especially useful for sales teams aiming to maximize their outreach efforts. By using power dialer software, you can accelerate the process, reduce manual errors, and focus on engaging with prospects rather than dialing numbers. This method ensures you make the most of your time– improving your chances of closing more deals.
Power Dialer
- Automatically dials multiple numbers and connects the agent only when a live person answers.
- Higher efficiency as it dials several numbers at once, reducing agent idle time.
- Often used for high-volume outbound calling campaigns.
- Can handle multiple calls simultaneously, increasing call volume.
- Agents are connected only when a live person answers, minimizing wasted time.
- Dials numbers one at a time and connects the agent as soon as the call is answered.
- May result in more idle time as it dials each number sequentially.
- Better suited for handling fewer, more targeted leads.
- Handles one call at a time, focusing on each call individually.
- Agents are connected as soon as a call is answered, which can lead to some dead air if the call is not immediately productive.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Modern Power Dialer Software Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Frequently Asked Question
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A power dialer automatically dials numbers from a list through the use of software. Power dialers detect when a call has been disconnected, is unattended, or busy. It automatically dials the next number on a list, saving agents time and reducing their efforts.
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Power dialers can make up to a hundred calls within an hour depending upon the call flow. Once the number of calls to be made are uploaded to the power dialer it uses the shortest possible time to get all the numbers dialed.
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Power dialers are a great help to call centers as they allow calls to be dialed automatically from a given list and require no external hardware. They help save time, and significantly reduce manual dialing errors for outbound call centers.
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- Five9
- CloudTalk
- CallHippo- Provides predictive dialer as well
- JustCall
- Aircall
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Auto dialers can be configured to leave voice messages if they can’t reach anyone, which is why they’re often referred to as voicemail assistants or virtual receptionists. A power dialer is a software program that allows you to make outgoing calls from your computer without manually entering each number. It works by recording your voice and then playing it back through the phone line as needed. You can set specific times when the power dialer should make calls and stop making calls at certain times of day or night. Some power dialers also allow you to use keywords or phrases in addition to recording your voice so that certain words trigger a call attempt later. Hence when you look at a power dialer vs. auto dialer, you can say that a power dialer is a more advanced version of an autodialer. While Auto dialers automatically place calls for you and connect with people who are not available by leaving voice messages or sending text messages.
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
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