What Is Power Dialer?
Dialing through a list of leads with efficiency and ease at time can be daunting. Whether you are following up with a long list of sales leads or chasing down customers for payments, calling each of them one after the other can be intimidating and time-consuming.
As a solution to the above and to make your sales team’s life much easier, the CallHippo team came up with Power Dialer Software. It enables your sales agents to call a long list of customers or prospects in a snap.
Watch this video to know how Power Dialer helps your sales agents.
How Does the Power Dialer Software Function?
Once you are logged in to your CallHippo Web App, you will see ‘Power Dialer’ feature on the left-side panel.
Clicking on it will navigate you to a window where you can create a campaign; let’s say, Sales Calls In the USA. Then, you can upload an excel sheet with all the contact numbers listed on it here.
You can assign one or more agents to work on the same campaign.
As soon as you start the campaign, the numbers on the sheet will get dialed automatically. Your agents will see an outgoing call screen on their app. Once the receiver receives the call, they can have a conversation and hang up. After the call ends, Power Dialer will immediately dial the next number on the list. In case the receiver doesn’t respond to the call, Power Dialer feature will skip the number and dial the following contact on the list. The process continues until every number on the sheet is dialed.
You can even pause the campaign if your agents are caught with other tasks or so.
In the case of an answering machine on the receiver’s end, Auto Voicemail Drop will leave a pre-defined voicemail.
Note: $0.02 will be charged per call on calling charges for auto voicemail drop. Charges will be applicable only if auto voicemail drop is enabled.
How Power Dialer Benefits Businesses?
Do you have a sales team indulging with a massive amount of outbound calls every day? If so, Power Dialer software can do wonders for your business.
- Eliminate redundant and manual tasks by adding numbers to a sheet
- No more toggling between different tools or sheets and copy-pasting numbers for calling
- As it poses the capability to dial numbers automatically, your agents will save a lot of time on outbound calls
- Power Dialer will ring each contact for 30 seconds by default; thus, reducing the time spent per call and increasing efficiency
How To Use Power Dialer?
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Frequently Asked Questions
A power dialer automatically dials numbers from a list through the use of software. Power dialers detect when a call has been disconnected, is unattended, or busy. It automatically dials the next number on a list, saving agents time and reducing their efforts.
Power dialers can make up to a hundred calls within an hour depending upon the call flow. Once the number of calls to be made are uploaded to the power dialer it uses the shortest possible time to get all the numbers dialed.
Power dialers are a great help to call centers as they allow calls to be dialed automatically from a given list and require no external hardware. They help save time, and significantly reduce manual dialing errors for outbound call centers.