Auto Dialer Software & Solutions for Contact Centers

With CallHippo, you can get an auto dialer and have it up and running in less than 3 minutes from anywhere in the world. Powered by robust features, CallHippo’s powerful commercial phone system is one of the most comprehensive solutions for all your business communication needs.

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What Is Auto Dialer?

Simply put, an auto dialer is a cloud based software that automatically dials a phone number and initiates a call as soon as the current phone call is over. When the customer support agent or operator concludes the ongoing call, this telephone technology will dial the next phone numbers on the contact list or in the queue. This is where you can bid adieu to manual dialing and the errors that follow with it.

Benefits of an Auto Dialer Software

The ultimate goal of the auto dialer system is to reduce idle time and boost productivity. Besides auto dialing, the technology enables workforce management, quality management and streamlines processes.

Increased Agents’ Productivity

Auto dialer will call by itself and your agents won’t need to manually dial their next lead’s number.

Save Time

When the dialing process is taken care of, you can clearly save time.

Increase Your Sales

Using a auto dialer, your sales representatives will be able to drive more pipeline and drastically increase sales conversions.

Manage Leads

Auto dialer software for lead management can organize lead and sales information, customer history, and contact data.

Improves Customer Satisfaction

Since agents have access to detailed customer data and use the best-predetermined call strategy for each customer, all customers benefit from personalized experiences that lead to greater long-term loyalty.

Analytics

You can work to improve the overall efficiency of your sales team or provide extra training to salespeople who need some extra guidance when you can view a detailed history of how your team performs.

How to Set Up an Auto Dialer Software?

Setting up an auto dialer can help streamline your outreach. Here’s a quick guide:

Log in to Your Account: Access your auto dialer software dashboard with your credentials.
Access the Auto Dialer Feature: Navigate to the ‘Features’ tab and select the automatic dialer option.
Upload Your Call List: Upload a CSV file with phone numbers, ensuring compliance with the DNC list.
Set Calling Rules: Define call intervals, hours, and retry attempts based on your campaign needs.
Record or Upload a Message: Add your pre-recorded message, ensuring it follows regulations.
Activate the Auto Dialer: Start the system and monitor campaign progress with real-time analytics.

How Does an Auto Dialer Work?

An auto dialer optimizes the calling process by automating the dialing of phone numbers for agents. Here’s how it functions:

Required Hardware: Agents need a computer with internet access and a headset for communication.
Software Setup: Install the auto dialer software on the computer. Most systems are cloud-based, minimizing the need for additional on-site hardware.
Prepare Call List: Upload a list of phone numbers (usually in CSV format) to the software for dialing.
Automatic Dialing: The software automatically dials numbers from the list, making multiple calls at once based on the number of available agents and campaign preferences.
Call Management: Using algorithms, the system predicts when agents will be free, ensuring calls are efficiently managed to minimize downtime.
Handling Busy Signals & No Answers: If there’s a busy signal or no answer, the system retries the call after a set interval or moves on to the next number.
Call Routing: When a call is answered, it’s routed to an available agent. If no agents are free, the caller may be placed in a queue.

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Types of Auto Dialers: When To Use Each?

Different types of auto dialers are designed to meet specific campaign needs, optimizing call operations based on volume, agent availability, and customer interaction requirements. Here’s when to use each type:

1. Predictive Dialer

Ideal for high-volume call centers where efficiency is key. It maximizes agent productivity by dialing multiple numbers ahead of time, reducing idle time.

This dialer works best when the focus is on handling a large number of calls quickly and efficiently, prioritizing lead management, and reducing manpower costs.

2. Power Dialer

Best for campaigns where personalized interactions are necessary, such as follow-ups or targeted marketing. It automatically calls one contact at a time, ensuring a steady flow of calls without overwhelming agents.

This dialer is perfect when quality interactions and customer engagement are more important than sheer volume.

3. Progressive Dialer

A balanced option for campaigns requiring a mix of speed and personalization. It adjusts the dialing pace based on agent availability, minimizing dropped calls and ensuring a smooth workflow.

Ideal for campaigns that need a steady call rate without compromising customer experience or compliance.

4. Preview Dialer

Perfect for complex sales or service environments where agents need preparation time before engaging with a customer. This dialer provides agents with detailed information about the next call, allowing them to make informed decisions.

It’s most effective when a customer-centric, well-prepared approach is essential.

Integrate with Your Preferred Apps

Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.

Modern Auto Dialer Software Features