Call center CRM Software

Call Center CRM – Complete Guide with Top Contact Center CRM Software

Call center workers know just how frustrating it can be not to be able to retrieve the relevant information while ...
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knowledge base software for call centers

What is Call Center Knowledge Base Software?[How To Create]

For customer support reps it is usual to get overwhelmed by innumerable customer queries. Also, there is a regular frustration ...
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Handle an angry customer in call center

How to Handle Angry Customer Calls in a Call Center? [12 Proven Ways]

It is all about customers. One of the main reasons for Amazon's success – and other modern-day leading businesses is ...
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Call center quality assurance best practices to improve sales

Call Center Quality Assurance Best Practices To Follow In 2023

Managing a call center is not rocket science, but at the same time, it's not even an easy feat. You ...
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Best Call Center KPIs & Metrics

25 Top Call Center KPIs & Agent Productivity Metrics

Operating a call center without routinely evaluating call center KPIs or call center metrics is similar to driving a car ...
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The Professor From Money Heist Answered Your Next Call To A Contact Center

What If The Professor From Money Heist Answered The Phone On Your Next Call To A Contact Center?

( Source: giphy ) If Money Heist was a roller coaster, then Professor would be the rails that enabled the ...
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What is Average handle time (AHT) and 6 ways to reduce it

What Is Average Handle Time & How To Reduce It Without Sacrificing CSAT?

In the twenty-first century, the priority of major corporations and industries has turned to customer experience and satisfaction. As a ...
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Top qualities of a call center agent

Top 8 Qualities Of A Successful Call Center Agent

You don't build a business - you build people - and then people build the business. -Zig Ziglar No matter ...
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how to reduce abandoned calls in call center

How To Reduce Abandoned Calls In Your Call Center ?

Customer experience has become a priority for every company. Almost 46% of companies say that customer experience is their top ...
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Way to Improve Your Call Center Efficiency

5 Ways to Improve Your Call Center Efficiency

If there’s anything that can boost your business’s performance in 2023, it’s an efficient call center that delivers excellent customer ...
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7-Ways-to-Reduce-Call-Wrap-Up-Time-In-Your-Call-Center

7 Sure Shot Ways To Reduce Call Wrap-Up Time

“The key to reducing wrap time is to do so without pressuring advisors, so we don’t impact the quality of ...
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Critical Soft Skills for Call Center Agents_9_12-01

7 Essential Customer Service Soft Skills for Call Center Agents

Even though there are several customer service channels available (live chat, email, social media, etc.), the phone is still the ...
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Building A Motivated Call Center Team

Building A Motivated Call Center Team For Enhanced Business Outcomes

Companies all around the world are encouraging remote work, especially after the coronavirus pandemic started. 74% of companies plan to ...
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Highlight the Importance of Schedule Adherence

What is Schedule Adherence? Best Practices of Schedule Adherence & how to improve it

When agents adhere to their schedule (login time, breaks, etc.), they will be able to handle more calls, thereby positively ...
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Fundamental Rules of Workforce Planning in Call Center

Fundamental Rules of Workforce Planning in Call Center

Workforce planning in a call center is about having the right people focusing on key business goals and working productively ...
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What Is Call Whispering and How It Can Benefit Your Business?

What is Call Whisper?

To run your call center successfully, you will have to do more than providing your agents with a script. It ...
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How Many Agents Do You Need To Run A Call Center

How to calculate the number of agents required in a call center?

Running a call center successfully is all about getting the numbers right. However, it could be difficult for new and ...
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coaching call center agents

10 Things To Keep In Mind When Coaching Call Center Agents

Your call center agents quit their jobs when they don’t feel like growing in their careers. 32% of employees leave ...
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First Call Resolution – All You Need to Know About FCR-01

First Call Resolution – All You Need to Know About FCR

In today's world, businesses cannot afford to deliver poor customer service on first call resolution - this results in poor ...
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call center policies and procedures

Essential Call Center Policies And Procedures

Are you planning to scale your call center? Are you hiring call center agents to handle more calls? If yes, ...
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What Is Call Center Shrinkage and How to Calculate title image

Calculate Call Center Shrinkage & Find Shrinkage Formula in BPO

Call center shrinkage is one of the key performance indicators in a call center that can help you improve customer ...
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how-to-train-call-center-agents-effectively

How To Train Call Center Agents Effectively?

Customers’ expectations from service centers are increasing. At the same time, customer loyalty is decreasing because of the rise in ...
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ways-to-improve-call-center-occupancy-rate

4 Ways to Improve Call Center Occupancy Rate

Call centers use many metrics to evaluate and improve their agent’s efficiency and productivity. The occupancy rate is one such ...
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How to Develop an Effective Call Center Script

How to Develop an Effective Call Center Script?

Digital communication methods, such as live chat, website self-service, email, and social media, are quickly gaining popularity. However, 92% of ...
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Understanding a Call Center’s Average Wait Time and 3 Easy Ways to Reduce It

What Is Average Handle Time & How To Reduce It Without Sacrificing CSAT?

In the twenty-first century, the priority of major corporations and industries has turned to customer experience and satisfaction. As a ...
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Complete Guide To Call Center Campaigns-01

Complete Guide To Call Center Campaigns

With calls still a preferred method for customer support, it becomes of utmost importance for your business to drive business ...
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what-is-workforce-management-wfm-and-why-it-is-important

What Is Workforce Management (WFM) And Why It Is Important?

Workforce Management (WFM) is the process by which managers can strategically optimize the workplace productivity of the employees to ensure ...
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how to choose best call center software

How to Choose the Best Call Center Software Solution

For years, call centers have been the primary mode of communication for customers who want to reach out to businesses ...
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Dynamic Contact Center Technology Trends That Will Prevail in 2023-01

Dynamic Contact Center Technology Trends That Will Prevail in 2023

The main objective of any contact center is to deliver excellent service and gain more customers for a business organization, ...
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A Step By Step Guide On How To Build Your Call Center From Scratch

A Step-By-Step Guide On How To Build Your Call Center

Customer is king – this saying has never held more importance than now! You need to take time and effort ...
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Smart-Tips-That-Will-Reduce-Your-Average-Wait-Time-In-Call-Centers-Instantly-feature

Smart Tips That Will Reduce Your Average Wait Time In Call Centers Instantly

Retaining your valued customers is not easy in the current competitive business arena. If you are not at the top ...
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9 major challenges faced by call centers worldwide

10 Major Challenges Faced By Call Centers Worldwide

As customers, we constantly want to get in touch with organizations to receive quick support. So, what measures exactly do ...
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