Missed customer calls can lead to lost revenue and a weaker brand reputation. That’s why tracking ASA (Average Speed of ...

There is often confusion between customer service vs. customer support. Despite these subtle distinctions, both seek to optimize the value ...

Modern businesses and their customers are far different than what they were a decade ago. Today’s businesses strive to excel ...

VoIP (Voice over Internet Protocol) is a rapidly evolving system that allows businesses to make phone calls and send messages ...

Imagine stepping into a buzzing call center as the new manager. Phones ring, agents chatter, and screens flicker with endless ...

When agents adhere to their schedule (login time, breaks, etc.), they will be able to handle more calls, thereby positively ...

Call center shrinkage is one of the key performance indicators in a call center that can help you improve customer ...

Optimizing agent performance is essential in the fast-paced world of call centers, where customer service is paramount. To achieve this, ...

Calls have always been a preferred method for customer support. Effective call center campaigns are of utmost importance for your ...