What is a Hosted Contact Center? Benefits and Key Differences
In the realm of customer service, a hosted contact center has become a pivotal solution empowered by technology. This article ...
Call Center CRM – Complete Guide with Top Contact Center CRM Software
Call center workers know just how frustrating it can be not to be able to retrieve the relevant information while ...
What is Call Center Knowledge Base Software?[How To Create]
For customer support reps it is usual to get overwhelmed by innumerable customer queries. Also, there is a regular frustration ...
How to Handle Angry Customer in Call Center? [12 Proven Ways]
One of the toughest aspects of being a call center agent is coping with customers expressing anger or frustration. Research ...
Call Center Quality Assurance Best Practices To Follow In 2023
Managing a call center is not rocket science, but at the same time, it's not even an easy feat. You ...
25 Top Call Center KPIs & Agent Productivity Metrics
Operating a call center without routinely evaluating call center KPIs or call center metrics is similar to driving a car ...
What If The Professor From Money Heist Answered The Phone On Your Next Call To A Contact Center?
( Source: giphy ) If Money Heist was a roller coaster, then Professor would be the rails that enabled the ...
What Is Average Handle Time & How To Reduce It Without Sacrificing CSAT?
In the twenty-first century, the priority of major corporations and industries has turned to customer experience and satisfaction. As a ...
Top 11 Qualities of a Call Center Agent
You don't build a business – you build people – and then people build the business. -Zig Ziglar No matter ...
How To Reduce Abandoned Calls In Your Call Center ?
Customer experience has become a priority for every company. Almost 46% of companies say that customer experience is their top ...
5 Ways to Improve Your Call Center Efficiency
If there’s anything that can boost your business’s performance in 2023, it’s an efficient call center that delivers excellent customer ...
13 Sure Shot Ways To Reduce Call Wrap Up Time
Achieving better customer satisfaction is the ultimate goal of the call center industry. Better customer satisfaction facilitates strong customer relationships ...
7 Essential Customer Service Soft Skills for Call Center Agents
Even though there are several customer service channels available (live chat, email, social media, etc.), the phone is still the ...
Building A Motivated Call Center Team For Enhanced Business Outcomes
Companies all around the world are encouraging remote work, especially after the coronavirus pandemic started. 74% of companies plan to ...
What is Schedule Adherence? Best Practices of Schedule Adherence & how to improve it
When agents adhere to their schedule (login time, breaks, etc.), they will be able to handle more calls, thereby positively ...
Best 20 Customer Service Tips to Deliver Exceptional Customer
Years ago, people used to choose the product solely based on price and the company’s reputation. However, the scenario has ...
Fundamental Rules of Workforce Planning in Call Center
Workforce planning in a call center is about having the right people focusing on key business goals and working productively ...
What is Call Whisper?
To run your call center successfully, you will have to do more than providing your agents with a script. It ...
How to calculate the number of agents required in a call center?
Running a call center successfully is all about getting the numbers right. However, it could be difficult for new and ...
10 Things To Keep In Mind When Coaching Call Center Agents
Your call center agents quit their jobs when they don’t feel like growing in their careers. 32% of employees leave ...
First Call Resolution – All You Need to Know About FCR
In today's world, businesses cannot afford to deliver poor customer service on first call resolution - this results in poor ...
Essential Call Center Policies And Procedures
Simplify your phone communication with a cost-effective, secure, and reliable virtual phone solution. Are you planning to scale your call ...
What is Call Center Shrinkage & Shrinkage Formula in BPO
Call center shrinkage is one of the key performance indicators in a call center that can help you improve customer ...
How To Train Call Center Agents Effectively?
Customers’ expectations from service centers are increasing. At the same time, customer loyalty is decreasing because of the rise in ...
How To Calculate and Improve Occupancy in a Call Center?
Optimizing agent performance is essential in the fast-paced world of call centers, where customer service is paramount. To achieve this, ...
How to Develop an Effective Call Center Script?
Digital communication methods, such as live chat, website self-service, email, and social media, are quickly gaining popularity. However, 92% of ...
What Is Average Handle Time & How To Reduce It Without Sacrificing CSAT?
In the twenty-first century, the priority of major corporations and industries has turned to customer experience and satisfaction. As a ...
Mastering Call Center Campaigns: Tips and Best Practices
Calls have always been a preferred method for customer support. Effective call center campaigns are of utmost importance for your ...
What Is Workforce Management (WFM) And Why It Is Important?
Workforce Management (WFM) is the process by which managers can strategically optimize the workplace productivity of the employees to ensure ...
Dynamic Contact Center Technology Trends That Will Prevail in 2023
The main objective of any contact center is to deliver excellent service and gain more customers for a business organization, ...
Smart Tips That Will Reduce Your Average Wait Time In Call Centers Instantly
Retaining your valued customers is not easy in the current competitive business arena. If you are not at the top ...
10 Major Challenges Faced By Call Centers Worldwide
As customers, we constantly want to get in touch with organizations to receive quick support. So, what measures exactly do ...
Difference Between BPO and Call Center Operations [BPO vs Call Center]
There is a common misconception that a Call Center and BPO (Business Processing Outsourcing) are the ...
9 Proven Strategies on How To Get Clients for Call Centers
Customer expectations have risen in an era defined by digital advancements, frequently leading to dissatisfaction with ...
Call Center Monitoring: Best Practices & 6 Providers
Call centers play a crucial role in determining business success, and a study shows that more ...
Why Your Business Needs Virtual Call Center services for Small Businesses?
Trends of the business world are accelerating towards advancement. While big businesses are constantly working for ...
Cloud Contact Center: A Comprehensive Guide
Customer satisfaction is one of the major pillars of a company's success. Consider employing a cloud ...
