Predictive Dialer
Amplify call center efficiency with our Predictive Dialer. Automatically dial numbers, reduce idle time, and connect agents to live calls.
- Maximizes agent talk time and productivity
- Reduces idle time and improves call efficiency
- Ensures agents connect with live prospects swiftly
- Boosts overall sales and outreach performance
What Is A Predictive Dialer?
A cloud predictive dialer is an automated dialer that uses several parameters to place an automated outbound calls. It calls different numbers (as provided by you) until it detects a connection and then passes it to a live agent.
Predictive dialer software automatically screen out numbers that go straight to the voicemail, are busy, don’t answer, and so on, thereby saving hours of your agents’ time each month.
The primary difference between a power dialer and a predictive dialer is that a power dialer calls a list of numbers sequentially. In contrast, a predictive dialer software uses a set of parameters to determine when an agent will be available to take the call and dials the number accordingly.
Benefits of Using Predictive Dialer
Increase agent productivity and connect rates while minimizing idle time with CallHippo’s Predictive Dialer.
Maximized Agent Productivity
The Predictive Dialer Software eliminates downtime between calls, ensuring your agents are engaged with leads and customers consistently, resulting in a substantial boost in productivity.
Optimized Call Connect Rate
With intelligent call pacing, the Predictive Dialer System ensures that agents are connected with live calls, minimizing the instances of voicemails or missed opportunities.
Reduced Idle Time
By virtually eliminating manual tasks like dialing and waiting for calls to connect, agents can focus solely on effective communication, drastically reducing idle time.
Enhanced Lead Management
The Predictive Dialer intelligently organizes and prioritizes leads, ensuring your team is always contacting the most promising prospects, thus increasing conversion rates.
Real-Time Analytics and Reporting
Gain valuable insights into your calling campaigns with comprehensive analytics, allowing you to fine-tune your strategies for even better results.
Compliance and Regulation Adherence
Stay on the right side of legal and regulatory requirements with built-in compliance features that ensure your calling practices are always in line with industry standards.
How Does Predictive Dialer Software Work?
- Predictive dialer software automates outbound calling by predicting when agents will be available. It uses historical data to estimate agent availability and dials multiple numbers simultaneously.
- When a call is answered, the software connects it to an available agent; unanswered calls are filtered out. This reduces idle time and ensures agents handle only live conversations.
- The system also monitors performance metrics to optimize dialing strategies, increasing contact rates and efficiency. By automating and streamlining the calling process, predictive dialers improve productivity and effectiveness in call centers.
Predictive Dialer
- Uses algorithms to predict agent availability and adjusts dialing speed accordingly.
- Maximizes agent productivity by minimizing idle time between calls.
- Connects agents only when a live person answers, avoiding dead air and maximizing talk time.
- More complex to set up and manage due to advanced algorithms and configuration options.
- Suitable for large call centers aiming to optimize high-volume outbound calling.
- Generally higher due to advanced features and scalability.
Auto Dialer
- Dials numbers automatically without predictive adjustments.
- Provides basic automation with consistent dialing intervals.
- Connects agents to every call, including unanswered or voicemail calls.
- Simpler to configure and use with straightforward automation.
- Ideal for smaller teams or businesses needing basic dialing automation.
- Typically lower with basic functionality.
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Pricing
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- 1 Free Phone NumberEach user gets one free phone number. A single number can be assigned to multiple users for making and receiving calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Auto Dialer (Power, Parallel & Speed to Dial)Telephony extra.
- Unlimited QA Users
- Voice Broadcasting
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Free Omnichannel Platform
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's.
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features.
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration.
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Excludes special and premium numbers.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Excludes special and premium numbers.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- Everything in Professional +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Excludes special and premium numbers.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's.
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features.
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration.
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
Improve productivity and connections with ease and reduce idle time using CallHippo's predictive dialer. Try it now!
Start Free TrialFrequently Asked Question
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A predictive dialer is an automated phone dialer system that makes calls even before agents conclude the current call or become available for the next. The predictive dialer’s purpose is to reduce agent idle time while enhancing productivity by eliminating the need for agents to spend time dialing numbers.
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The key distinction between a predictive dialer and an auto dialer is that, where auto dialer software use simple algorithms to place calls only after the current call has been completed, predictive dialers use machine learning and place calls even while the current call is still active.
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Predictive dialer is an ideal automated phone dialer system for businesses with high call volumes. Using a predictive dialer, these organizations can greatly increase productivity by minimizing idle time and increasing agents efficiency.
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Predictive dialers use advanced mathematical algorithms and historical data to predict which agents will be available to take the next call. Based on this, the dialer will call the next number on the list on behalf of that agent. This will save time and reduce idle time.
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No, predictive dialers are not illegal, but they must comply with regulations such as the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) list rules to avoid legal issues.
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The cost of predictive dialing software can vary depending on its features and provider. Basic versions start around $20 per user per month, while more advanced cloud or hosted predictive dialer systems can be more expensive.
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A cloud predictive dialer offers flexibility and scalability, allowing remote access and reducing infrastructure costs. It integrates easily with other cloud-based tools, making it ideal for businesses seeking a cost-effective solution.
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Call center predictive dialers are ideal for businesses with high call volumes, particularly in sales, lead generation, and customer support. They help improve productivity by reducing idle time and optimizing agent availability.
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A predictive dialer calls multiple numbers based on agent availability. In contrast, a progressive dialer calls one number at a time, ensuring a steady flow of calls and reducing the chance of dropped calls.
