Sticky Agent

Connect customers to the same agent automatically. Eliminate wasted time re-explaining issues and increase loyalty while reducing lead mismanagement.

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Trusted by 4000+ companies

Why CallHippo?

Transforming customer experiences for years. CallHippo is the leading cloud contact center software provider empowering enterprises worldwide. Discover why CallHippo is the ultimate choice for your business.

Pushing the Boundaries

Stay ahead of the competition with our continuous feature updates and improvements, ensuring your business always has access to the latest tools for exceptional customer interactions.

Industry-Leading Reliability

Your business deserves nothing less than the gold standard of reliability and security. Rely on unmatched stability, boasting an impressive 99.99% uptime and our rigorous security measures designed to safeguard your data.

Premium Support

We offer comprehensive training, empowering your team to make the most of our advanced features. And when you need assistance, our 24/7 customer support team is always just a call or message away.

Improve First Call Resolution Rate

CallHippo’s sticky agent feature allows you to connect callers with agents who know their past interactions, enabling them to personalize their service and solve issues quickly. Here’s why you should invest in the sticky agent feature.

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Improved Agent Utilization

Streamline your workforce resources by reducing the time spent on verifying details. Enable agents to focus on efficiently resolving customer needs, providing recommendations, and cultivating strong customer relationships.

Valuable Insights

Gain useful analytics into agent performance, conversation trends, and opportunities to further boost customer satisfaction. Maintain regulatory compliance by easily accessing full customer conversation histories.

Enhanced Personalization

Make every interaction feel tailored and relevant through continuous conversations over time. Foster brand affinity and emotional connections between customers and agents who know them.

Create Customer Familiarity with Familiar Agents

Personalize every interaction by automatically routing customers to agents who have helped them before.

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Benefits of Sticky Agent

When it comes to transforming customer experience, the sticky agent is your secret weapon for unparalleled success. Here’s how you can benefit from it.

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Saves Time

Cut the average handling time by as much as 20%. Faster resolutions mean happier customers and more time for your agents to focus on what truly matters – building lasting connections.

Drives Revenue

Agents can recommend appropriate products or services by understanding customer needs over time, driving greater cross-sell and up-sell revenue while also driving valuable referrals for business success.

Increases Retention

Agents who possess a deep understanding of customer history make customers feel valued and appreciated. This fosters enhanced loyalty, boosts customer lifetime value, and significantly improves long-term retention rates.

Integrate with Your Preferred Apps

Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.

Modern Software Features

Call Monitoring

Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.

Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing Software

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording

Record call on each of your numbers to better monitor your performance as a team.

Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics

Track agents performance. Measure the % of missed calls, call load of each teammate, etc.

Call Hold Audio

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.