by Paras Kela | Jan 10, 2023 | telephony
The demand for global phone numbers is on a steady rise as more & more businesses are expanding their operations globally and turning into multinational corporations. As the companies expand, they must streamline their operations, provide quality products, and... 
by Paras Kela | Nov 22, 2022 | telephony
With more organizations going global, the demand for effective customer service, on-time assistance to worldwide clients, and a global presence arises. This gave rise to the advanced phone system, often known as the Voice over Internet Protocol (VoIP) system. However,... 
by Priya Naha | Nov 11, 2022 | telephony
Warm Transfer and Cold Transfer: What’s the Difference? Summary: Cold and warm transfers are a standard feature in modern telecommunications. How an agent transfers a call has much to do with customer experience. CallHippo has the best call transfer feature.... 
by Paras Kela | Nov 10, 2022 | telephony
Today, every business needs a dedicated phone line to connect with its customers. Yes, there are several channels that serve the same purpose (live chat, social media, email, etc.). However, phones still account for 61% of all support interactions. A business phone... 
by Rohit Rajpal | Nov 9, 2022 | telephony
What is An ACD Phone System? Simply put, the ACD phone system is used to manage incoming calls in an office or a call center. They distribute or divert incoming calls to the concerned agents or groups. The main function of ACD is to route and direct incoming calls. ... 
by Paras Kela | Apr 28, 2022 | telephony
As an organization, you will have to build a solid IT infrastructure, particularly a communication channel that supports internal communication as well as customer support to promote work-from-home. Like enterprises, remote working employees– another key stakeholder–...
