Cloud-based telephony systems have become dominant among businesses during the Covid-19 Pandemic and a shift to remote work. If your business has particularly unique or complex business requirements or needs to use specific services, you need to understand the...
Business phone systems have come a long way from relying on manual switchboards to utilizing the internet for calls. We’ve seen phone systems such as cloud-based telephone systems and VoIP become faster and more intelligent. This enabled companies to further optimize...
The answer to the above questions may be “NO” if you have a traditional phone system in your company. Traditional phone system hampers communication as it becomes difficult to respond to customers at one go. Today, VoIP (Voice Over Internet Protocol) service is...
VoIP or Voice over Internet Protocol is a service that enables businesses to make and receive calls over the internet. VoIP has been in use for the past two decades. However, it caught pace only in the last decade. Between 2010-2018, residential VoIP lines increased...
The technology of communications has created a field in which new laws must be introduced to protect and secure the privacy of telephone communications, whilst allowing for security to occur through the recording of telephone calls. Regulatory compliance for call...
When running a customer support team, call routing is usually the last thing that comes to mind. However, when the call volume increases, your agents will have a hard time managing them, especially if you have not set up call routing. Call routing helps find the...
I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.
![[INFOGRAPHIC] Cloud phone Vs On-premise phones for remote work](https://callhippo.com/blog/wp-content/uploads/2021/05/Infographic-2-blog-image.jpg)
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