telephony


How Reliable Is Virtual Phone Line?

How Reliable Is Virtual Phone Line?

The answer to the above questions may be “NO” if you have a traditional phone system in your company.  Traditional phone system hampers communication as it becomes difficult to respond to customers at one go. Today, VoIP (Voice Over Internet Protocol) service is...
How Bright Is The Future In VOIP Services?

How Bright Is The Future In VOIP Services?

VoIP or Voice over Internet Protocol is a service that enables businesses to make and receive calls over the internet. VoIP has been in use for the past two decades. However, it caught pace only in the last decade.  Between 2010-2018, residential VoIP lines increased...
What is Call Routing & How Does It Work?

What is Call Routing & How Does It Work?

When running a customer support team, call routing is usually the last thing that comes to mind. However, when the call volume increases, your agents will have a hard time managing them, especially if you have not set up call routing.  Call routing helps find the...

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