Improve Your Marketing Strategy with Call Analytics
Track call volume, call duration, and routing of incoming and outbound calls, all with the click of a button! Sign up now.
- Identify the call source to understand acquisition channels
- Employ phone call tracking for real-time insights
- Gain caller insights with cloud-based speech analytics
- Focus on leads from marketing efforts
What Is Call Analytics software?
Call analytics uses the power of artificial intelligence to capture data from phone calls in contact centers. Apart from being able to find out callers’ details like phone number, name, and the advertising source that drove the call to the contact center, call analytics also helps identify if the caller was a genuine lead. It also helps advertisers understand the product or service their prospects need and if they were converted to customers by the end of the call.
How Does Call Analytics Work?
Call analytics software tracks and analyzes various aspects of phone calls, such as call duration, call volume, and caller behavior.
This software records data from incoming and outgoing calls, providing metrics like call frequency and average call length. By using call analytics, businesses can identify patterns, measure performance, and spot areas needing improvement.
For instance, it can reveal peak call times or frequently asked questions. This data helps in optimizing customer service strategies, training staff more effectively, and improving overall communication efficiency.
To summarize, call analytics software turns raw call data into actionable insights, helping businesses enhance their customer interactions and operational efficiency.
Benefits Of A Call Analytics
Recognize Sources of calls
Call analytics technology lets you recognize sources of incoming calls that your company acquires.
Real-Time tracking
Phone call tracking enables making more ingenious assessments for real-time phone tracking dashboards.
Caller Insights
The broader view offered by a cloud-based speech analytics package sanctions for better-quality and precise insights into client behaviors.
Improve Sales
Prospective customers who call in response to your marketing and sales determinations must be in emphasis to conduct greater sales.
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
More Call Analytics Features
Power Dialer
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record every call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Frequently Asked Question
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Call analytics is a must-have business tool that can improve bottom-line results by measuring important call metrics and identifying trends. It helps marketers understand customer requirements better to improve their product and service offerings and improve service quality.
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Call analytics solutions are helpful for any industry that relies on inbound calls for operations. Some industries that frequently use call analytics include B2B marketing, e-commerce, financial services, healthcare, automotive, and tourism.
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Call analytics can provide real-time business insights and track metrics such as:
- Campaign, keyword, advert, or webpage that led to a call
- Day and time of the call
- Call duration
- Caller’s name and phone number
- Monitor if the call was answered or went to voicemail
- Call abandonment rate
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