Call Analytics
Renovate and assess the efficiency of your existing marketing policy with CallHippo’s bespoke Call Analytics feature. Track records on call volume, call duration, routing of incoming and outbound calls all with the click of a button! Sign up now.
What Is Call Analytics software?
Call analytics uses the power of artificial intelligence to capture data from phone calls in contact centers. Apart from being able to find out callers’ details like phone number, name, and the advertising source that drove the call to the contact center, call analytics also helps identify if the caller was a genuine lead. It also helps advertisers understand the product or service their prospects need and if they were converted to customers by the end of the call.
Benefits Of A Call Analytics
Recognize Sources of calls
Call analytics technology lets you recognize sources of incoming calls that your company acquires.
Real-Time tracking
Phone call tracking enables making more ingenious assessments for real-time phone tracking dashboards.
Caller Insights
The broader view offered by a cloud-based speech analytics package sanctions for better-quality and precise insights into client behaviors.
Improve Sales
Prospective customers who call in response to your marketing and sales determinations must be in emphasis to conduct greater sales.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
More Call Analytics Features
Power Dialer
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record every call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Pricing
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Call forwarding
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
Bronze
- Everything in Basic +
- Free Number1
- Forward-to-device
- SMS
- Voicemail
- Teams
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Internal Team Calling
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
Platinum
- Everything in Silver +
- Sticky Agent
- Power Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Call Whisper
- Pause-Resume Recording
- Download Call Recordings
- Call Script
- Intelligent Reports Analytics
- Reports via email
*The Platinum plan is available on annual subscription only
Frequently Asked Question
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Call analytics is a must-have business tool that can improve bottom-line results by measuring important call metrics and identifying trends. It helps marketers understand customer requirements better to improve their product and service offerings and improve service quality.
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Call analytics solutions are helpful for any industry that relies on inbound calls for operations. Some industries that frequently use call analytics include B2B marketing, e-commerce, financial services, healthcare, automotive, and tourism.
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Call analytics can provide real-time business insights and track metrics such as:
- Campaign, keyword, advert, or webpage that led to a call
- Day and time of the call
- Call duration
- Caller’s name and phone number
- Monitor if the call was answered or went to voicemail
- Call abandonment rate
