Smart DID Routing®

Boost call response rates on international calls with Smart DID Routing®. Leverage our intelligent algorithm to automatically direct calls through local numbers.

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Smart DID Routing

Trusted by 5000+ companies

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Lalamove - CallHippo
RD Reports and Data - CallHippo
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Valuelabs - CallHippo
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Why CallHippo?

With innovation and customer service at its core, CallHippo is the premier cloud contact center service provider, empowering businesses to deliver exceptional service. Discover why CallHippo is the top choice for your business.

Seamless Scalability

Effortlessly scale your contact center operations to handle growing call volumes. Our flexible cloud platform allows you to instantly expand as your business needs change.

Actionable Insights

Make data-driven decisions to improve operations with 360-degree visibility into performance through customizable reports and dashboards. Measure agent performance and leverage gamification to boost productivity.

Cutting-Edge Innovation

Stay ahead of the curve with a business phone solution continuously enhanced with the latest AI capabilities, intelligent automation, and more to create frictionless, exceptional customer experiences.

Boost First Contact Resolution

Say goodbye to ignored calls and unanswered phones. Smart DID Routing® optimizes your caller ID so users see a local number. Engage more prospects by making your business more accessible. Here’s why to use our Smart DID Routing®

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Expanded Global Access

Dynamically route international calls without needing to add new local numbers in every country. Local presence dialer allows you to connect with prospects globally while only using the numbers in your account.

Improved Conversions

Higher answer rates mean more conversations and opportunities to convert prospects into customers. Customers who actually answer calls are much more likely to engage.

Higher Answer Rates

By displaying a local number for the recipient's location, you can increase answer rates by up to 23%. Customers are more likely to answer calls from familiar local numbers.

Match Customers With The Right
Skills

Ensure issue resolution on the first call by instantly routing customers to agents with the ideal expertise.

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CallHippo Japan Virtual Phone Number

Smart DID Routing®

Displaying local numbers builds trust and demonstrates you understand each market. Local presence dialer makes your business seem more legitimate everywhere.

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Enhanced credibility

Build strong customer relationships with local numbers that resonate with your target market. Leverage the power of familiarity to establish trust, driving higher engagement and boosting conversion rates.

International reach

No need for physical presence everywhere. With our local presence feature, connect effortlessly with customers worldwide. Ensuring your business can effortlessly expand internationally while appearing local.

Better personalization

Tailor your communication approach to each market's unique preferences and cultural nuances. Use localized numbers to customize your interactions, showing your customers that you understand and cater to their specific needs.

Integrate with Your Preferred Apps

Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.

Pipedrive - CallHippo

Pipedrive

Sales Automation
Zapier - CallHippo

Zapier

Sales Automation
HubSpot - CallHippo

HubSpot

CRM
Slack - CallHippo

Slack

Productivity
Salesforce - CallHippo

Salesforce

Sales Automation
Shopify - CallHippo

Shopify

E-Commerce
Zendesk - CallHippo

Zendesk

Helpdesk
Intercom - CallHippo

Intercom

Helpdesk
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Modern Software Features

Call Monitoring

Call Monitoring

Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.

Smart Switch

Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Call Transfer

Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding

Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer

Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference

Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing Software

Call Queuing Software

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging

Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording

Call Recording

Record call on each of your numbers to better monitor your performance as a team.

Voice Mail

Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics

Call Analytics

Track agents performance. Measure the % of missed calls, call load of each teammate, etc.

Call Hold Audio

Call Hold Audio

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

The Only Business Phone System You Need

Give your team all the essential tools and features they need to make an impact on customers’ lives. Boost customer satisfaction and
reduce agent burnout with CallHippo!

  • International Phone numbers

  • Bulk SMS/MMS

  • Call Center Analytics

  • Forward to Voicemail

  • Toll-free numbers

  • Appointment Scheduler

  • Call Monitoring

  • Office Hours

  • Record Calls

  • Auto Dialer

  • Call Whispering

  • Caller Id

  • Virtual Call Center

  • Predictive Dialer

  • Share Phone Number

  • Call Queues

  • Forward to your phone

  • SMS Bot

Pricing

Basic
Ideal for Getting Started
Free
Sign Up Now
  • Call icon Calling
  • 1 Free Phone Number
    Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
  • Voicemail
  • Click to Dial
  • Business Hours
    Define operating hours for each number to route calls appropriately.
  • Messaging icon Messaging
  • SMS (Text messages) & MMS
  • WhatsApp Business API
  • Platform icon Platform
  • 2FA
    Add an extra security layer by requiring a verification code in addition to your password.
  • Desktop & Mobile Apps
Starter
Ideal for Small Businesses
$19
Per User/Month
10 Day Free Trial
Everything in Basic + Telephony
  • Call icon Calling
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
  • Forward to Device
    Automatically route incoming calls to your mobile or alternative device to never miss calls.
  • Ring All Devices
    Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
  • AI Global Connect
    View caller's timezone before dialing to reach contacts at optimal times.
  • Country Blocking
    Restrict outbound calls to specific countries to prevent unauthorized international dialing.
  • Messaging icon Messaging
  • 100 SMS (Text Messages)
    Standard A2P charges apply.
  • SMS Templates
    Create and save message templates for one-click texting with consistent communication.
  • Free Omnichannel Inbox
    Gmail Icon SMS Icon Whatsapp Channel Telegram Channel Facebook Messenger Instagram Channel
  • Analytics icon Analytics
  • Basic Report Analytics
  • Call Logs (1 month)
    Access detailed records of all calls including duration, outcome, recordings, and participant information.
  • Audit Logs
    Track all account changes and user actions for security, compliance, and accountability.
  • Integrations icon Integrations
  • Z
    Zapier
    S
    Slack
    W
    Webhook
    50+
popular tagPopular
Professional
Ideal for Growing Businesses
$30
Per User/Month
10 Day Free Trial
Everything in Starter +
  • Call icon Calling
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
  • Call Recordings
    Record and store calls for quality monitoring, training, and compliance.
  • Multilingual IVR
    Offer IVR menu options in multiple languages to serve diverse customer bases.
  • Call Distribution (Cascading)
    Route calls to agents in a priority sequence until someone answers.
  • Custom Greetings
    Upload personalized welcome messages for callers to hear when they reach your number.
  • Messaging icon Messaging
  • 500 SMS (Text Messages)
    Standard A2P charges apply.
  • Analytics icon Analytics
  • Reports / Analytics
    Get detailed insights and summarized analytics on team's calling performance.
  • AI Voicemail Transcription
    Automatically convert voicemail audio to text for faster message review.
  • Call Logs (Lifetime)
  • Role Based Access Control
    Assign specific roles with tailored permissions to control what each user can view and manage.
  • Integrations icon Integrations
  • H
    HubSpot
    S
    Salesforce
    P
    Pipedrive
    Z
    Zoho
    50+
Ultimate
Ideal for Advanced Operations
$45
Per User/Month
10 Day Free Trial
Everything in Professional +
  • Call icon Calling
  • Smart DID Routing
    Automatically routes calls to the best available agent based on real-time data.
  • Multilevel IVR
    Create multi-step phone menus to route callers to the right department or person automatically.
  • Call Blocking
    Block unwanted callers and spam numbers to keep your team focused on quality conversations.
  • Holiday Routing
    Configure special call handling and greetings for holidays and non-business days.
  • CRM-Based VIP Routing
    Route calls automatically to the correct contact/lead owner based on CRM information.
  • Messaging icon Messaging
  • 1000 SMS (Text Messages)
    Standard A2P charges apply.
  • Enterprise icon Enterprise
  • Single Sign-On (SSO)
    Log in once to access CallHippo and all integrated tools with your company credentials.
  • Custom Integrations
    Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
  • Dedicated Account Manager
    Resolve account queries efficiently with dedicated account manager.
  • Personalized Onboarding
    Experience personalized onboarding for a tailored start.
  • 24×7 & Phone Support
  • Integrations icon Integrations
  • H
    HubSpot
    S
    Salesforce
    Z
    Zoho
    Z
    Zendesk
    50+
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Maximize Your Sales Productivity with Power Dialer

Automatically dial from a list to reduce manual work and increase the number of outbound calls.

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Hear From Our Customers

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CallHippo went an extra mile and suggested a perfect solution. As of now, all of our numbers are clean and have the highest attestation score.

Brighterly
Rostyslav Khanyk Head Of Sales, Brighterly
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